Big Smoke Taphouse & Kitchen in Luton

I have visited this pub many times, normally for breakfast. Many if the times, they have great staff, but sometimes the experience might be disappointing. I went in March 2024, and I was overcharged on my Loungekey. As soon as I realised, I reported it and I was promised it would be fixed. I even requested a copy of the bill as backup. It was never sorted. I went back on my next trip via Luton, to check on the overcharge, and the hostess showed indifference and avoided me. I have now emailed customer services about this.

Allover alright. Slight slip up with the brisket but our server Swetha was very helpful and polite! Thank you Swetha! :)

Morning of Friday 2nd March. Our family of five adults went to this restaurant at Gatwick. It’s in two sections, a main part and a subsidiary sort of island set up. On walking into the main part my wife was greeted with a cheery "go back to the desk behind you" (there wasn’t a queue and there were empty tables) we went back to the desk to then be told that for five we had to go to the ‘island setup" We did this to be shown to a table full of the last customers mess. This was quickly cleared away to be fair. We then waited…….and waited…..we kept on asking each of the bustling waitresses if we could order. We asked five times over a period of fifteen minutes. We then left and spent £115 elsewhere.

My friend and I ordered the Full Veggie Breakfast and the Full English Breakfast. Both meals were a decent sized portion and very good. We were served by Dione. She was welcoming, friendly, attentive and fast. Thank you, Dione, for making our short time in England special.

Savio is the best waiter. GOOD SERVICE and best in dealing with customers. Good and best service. Thank you. Nice place and relaxing.

The breakfast was lovely, and especially the beans. Dirty menus were off-putting. Eye wateringly expensive. Service was ok.

Really had a pleasant 4 am experience here. Staff were super friendly and service was great - very attentive and meticulous, especially my waitress Sona. My steak and eggs were cooked to perfection (not oily at all) and delicious. Portion was very big. I recommend.

Lovely breakfast. Serome who served us was very friendly and accommodating. We were able to swap items in the menu, quick service and the food and drink was delicious.

Great food , from ordering to getting the food was very quick. Tasty and good size portions. Our server was very helpful and friendly.

After crap service in Nolito, where one waiter literally took my order and left after not even acknowledging my girlfriend - we left and wanted dessert somewhere before our flight. Alina was very quick and understanding, very friendly as well. Felt very welcome, the sticky toffee pudding was delicious!

Quite an odd staff arrangement with large numbers (3-4) standing around looking at their colleagues serve the entire restaurant. Burgers and other fast food mixed with Mexican to make for an appealing menu. Food is distinctly average in quality - you could do much better at home. Passable for an airport meal - Yo Sushi a better bet.

Мы не ели в других ресторанах аэропорта Лутон, но в этот точно больше не пойдем. Набить чем-то желудок здесь можно, но получить удовольствие от еды или напитков - точно нет.

Amazing, good, beers and service by Merlin celesty Swetha, will be definitely be back. Keep up the great work.

Went with some friends whilst waiting for a plane. The initial server was very good. She took all our orders and was very polite. There was another two ladies who served us, one looked like the manager and she was so rude. I had asked for some more butter with my meal and a glass of water. After 20 minutes I asked again and she was rude and told me I had to wait. By the time it came my food was finished. There was also another server who brought us some meals who smelled really badly of BO it was off putting. Some of the food came out cold but they were so busy we didn’t get a chance to get it sorted. I wouldn’t revisit.

I had a great time between flights. I went in december and the Christmas Burger was amazing. I took one to go too :D . Also the service was great thanks to Swetha. She was very nice and comunicative.