Hilton Garden Inn in Luton

Food was brilliant and Maria was very helpful and welcoming

The food was perfect and Maria's service was perfect.

Rooms clean and tidy and the beds are very comfortable food is also good but Maria made my stay very friendly and very helpful

Very good service, rooms clean, Maria looked after us in restaurant area. 5 star

Great hotel to stay. Close to city center easy access. Breakfast and lunch is great. All stuff very kind and great customers service. Specifically Maria she is one of the best. Thanks

Amazing food, nice room. Very good service from Maria

I spent time with my partner in this hotel. Very nice place to stay. Service is very good. A special thank you for Maria she is very good worker with such a big smile and very helpful.

We were close to the airport. We got a valentines chocolate on arrival of free which was super nice! The staff were really kind and the room was amazing there’s nothing it could’ve actually missed out on. My God The food it’s amazing

Great services provided especially by Andrei & Maria.

Great services! Maria & Andrei - the best!

**An unforgettable stay thanks to an exceptional staff** I recently stayed at the Hilton Garden Inn Luton and would like to share my experience, which was made extra special thanks to three amazing people: **Maria**, **Laura** and **Andrei**. **Position**: The hotel is very convenient for those traveling on business or having flights from Luton airport. Even if the area is not particularly picturesque, the convenience is unbeatable. **Rooms**: The room was modern, clean and very comfortable. The bed was very comfortable, the bathroom impeccable and the desk large, perfect for working. Fast WiFi was a big plus! **Restaurant and breakfast**: Here I would like to give a special round of applause to **Maria and Laura**, from the restaurant. The breakfast buffet was delicious, with many sweet and savory options, and the attention to detail was evident. Maria and Laura were very kind, always smiling and available to satisfy every request. Thanks to them, every meal was a pleasant moment! **Reception and service**: A huge thank you to **Andrei** at the front desk who was incredibly professional and friendly. He helped me with quick check-in, provided me with all the necessary information and always had a positive and caring attitude. Thanks to him, I felt welcomed and assisted at all times. **Conclusion**: The Hilton Garden Inn Luton is a great choice for those looking for comfort and convenience, but what made my stay truly special was the staff. **Maria**, **Laura** and **Andrei** are real treasures: thanks to them, I will definitely come back and recommend this hotel to anyone!

The food was OK, the service was excellent, Maria couldn't be more helpful

Very friendly and obliging staff. The room is clean and has all you need for an overnight stay and is very well placed for onward travel.

Great services. Maria is the best.

The location is great,great service from the staff,especially Miss Maria and Laura!the breakfast is on point

Experience was amazing and the staff (Laura and Maria) was very kindness and helpful

Very good breakfast Excellent service Many thanks to Maria and Laura They made everything smooth

It was a nice staff! Maria is very kind!

Excellent service, clean and modern rooms. Maria was exceptional and is a top 10 employee

Amazing service,clean rooms,great food and great staff.Mrs Maria was our host and she was amazing. Great overall service!

The rooms were clean and spasciuous. The breakfast was really tasty and there were plenty of options. The staff provided excellent service; particulary Maria and Laura were very profesional and friendly.

We had a flight cancelled and the company put us at this hotel. Our stay was nice after such a day. We had a nice breakfast the next morning and Maria was very helpfull and friendly.

I canr comment on the rooms, but i attended a red cross first aid course here and it was great. Plenty of water (still and sparkling in cans) and in a fridge and tea lady popped round twice in the day. Plenty of parking (remember to pop your reg in at the desk) all round great venue

The hotel is riddled and infested with cockroaches up and downstairs, The hotel have been informed as I have video evidence and they shrugged this off and they wasn’t bothered. The fact there is young children living here and they think that the resident shouldn’t know. This is a serious hygiene concern

Good breakfast . Maria it’s the best. Thank you

I've been in Hilton Garden Inn one night, room was nice and lean,at the evening we had birthday party, everything was organised very well,today at the breakfast we were very welcom by Maria and Katy, my professional girls,love this hotel,love this place❤️🥰

Lovely warm room. Staff were very helpful. Good breakfast 😋.

Stayed here for a week on a business trip. I have stayed here many times before and have always enjoyed it. Service was impeccable, especially Maria at breakfast.

A great stay for a business trip. Close to the motorway so easy to get to. Maria is “customer service” personified. An absolute joy and very accommodating. Room was a great size and has both a bath and shower.

The service at this hotel is absolutely fantastic, and the staff go above and beyond to ensure every guest has a perfect stay. A special mention to Maria, who is simply amazing! Her warmth and professionalism made our experience even more memorable. The atmosphere is welcoming and comfortable.

I recently stayed at Garden Inn Luton and had a really good experience. One of the highlights of my stay was the breakfast, really good omelettes 😊 Thank you Maria, you are a star🌟

excellent service from Maria, as usual!

Everything nice and clean. Food in the restaurant was limited but for me had enough options and all were tasty Staff couldn't help more, especially Maria what a great host.

Maria in the restaurant was very nice

Maria was a wonderful hostess and everything was amazing

Maria, what a diamond, great customer service and very attentive to our every need. Well done and thank you Maria

Good hotel and location. A special mention to Maria who was very helpful.

Great location. I stayed most of my day in the lobby area waiting for a relative who was having a job assessment day. A lovely upbeat vibe. The staff were happy , friendly and extremely professional. Thank you to Maria and her colleague from the restaurant and bar who looked after me and serving cups of tea throughout the day! Thank you for making me feel so welcome. Katie

Stayed for one night with my daughter, it was perfect for what we wanted. Maria looked after us brilliantly at breakfast, she was super friendly and attentive and service was exceptional.

Fantastic stay with exceptional service from the team, they couldn’t do more for us and Maria especially was so attentive and always checked with us that we had everything we wanted. Will stay again.

Work stay. Easy parking. Clean warm rooms and TV with hdmi. Restaurant service is always great from Maria’s team.

This is good place to spend whole day for anyone and there is best facilities and good environment. We took the breakfast and it was delicious and keep it up.(Maria)Good Service

Great service at checking and Maria at breakfast really took the time to ensure everything was perfect

Maria is such a lovely lady, very helpful and cheerful.

Outstanding service from Maria supervisor ensured I had all need plus went out of her way to get the evening meal I requested. Would highly recommend this hotel all staff from the reception team to the chef ensure you have warm and welcoming stay

Stayed here for work. Easy to find, check in etc. Tried the digital room key for the first time and it worked only once. Not so great, and definitely get a proper room key from reception! The staff are super friendly and attentive, with a special mention for Maria. She’s an asset to the hotel.

Maria îs the best with her service

One of the best customer experiences especially with Maria, who would greet you every time, bring a coffee or engage in a small talk.

The service was very good, Maria was always helpful and nice.

Some of the rooms are in desperate need of a refresh. The first room I was in had broken heating but had obviously had a recent refurb - very nice. The older room had working heating but could do with a new bathroom. Excellent service in getting the problem sorted! The lobby is also in need of updated furniture - the sofas are very worn with stains. 5* for Maria’s morning hospitality. A lovely way to start the day!

Rooms are quite nice to stay however Rubbish customer service rude staff they don’t know how to talk with customers

Maria was lovely, very attentive and kind

Had a great stay at the hotel - clean, comfortable, and well-located for my work. A special thanks to Maria for her friendliness and helpfulness at breakfast, which made the mornings even better.

Maria is extremely helpful and friendly, there wasn’t a time when I didn’t feel we were looked after. Food was also great.

We’ve had a brilliant stay here. The staff have been so friendly - a special shout out to Maria, who was great at recommending breakfast options to us. The room has been very comfortable and had everything we needed. Thank you very much!

Maria is an asset the the Hilton group. Was very accommodating at breakfast. Very above and beyond. Easy 5 stars

Great attentative service from Maria. Overall facilities good but conference room a bit cold.

Heating was broken but - Service was excellent thanks to Maria for the great support, she got us a heater and sorted the room and all food. Amazing representation of company - thanks

Breakfast was absolutely cold; cold plates, cold food and cold environment. They had the AC on cold and the staff, including the manager, talking amongst themselves as to how much they were enjoying it, the cold. It was freezing outside. Unequivocally, the worst and coldest breakfast I've ever had. Even the water for the tea was lukewarm. The rooms were OK and not the room booked, I got 2 singles instead of a double with no apologies or explanations.

the welcome you and your staff have given me this evening has been exceptional- thank you so much

The staff were lovely thank you

Maria and the breakfast team were exceptional.. Awesome group…

Maria was great and breakfast was delicious!

The servers named Mária and Edit welcomed me very kindly. They helped me choose and prepare the food. The service was great. The food was very tasty.

Maria and Edith service is the best

The staff are wonderful! Maria and Diana are always very happy to see you when you come back. On reception we are always recognised and it’s great to see them! The people who work here are like family and a home away from home. See you next time!

Excellent service at breakfast by Maria , very welcoming.

All the staff were very helpful,professional and considerate

Service from the staff were very welcoming especially from supervisor Maria. She’s definitely an A+ employee…

Lovely night stay, good facilities. Maria was just perfect as always! Very friendly, polite, approachable and made sure anything and everything we wanted or needed was avaliable.

Room was clean, and team were quick to respond to requests for extra towels and more coffee. Good range of food for breakfast, Maria was an excellent host and made sure everything was ok for us.

We held a business meeting at the hotel for two days. Throughout our stay we had excellent service, good food and facilities for our meeting, as well as good private dining. Special thanks to Stephanie for making sure everything ran smoothly and also a special mention to Maria and Diana for looking after our group. Thank you.

Great service from all the staff. Couldn’t do enough to help. Hotel should be congratulated on exceptional staff as best we’ve had this year. Thank you. Special word of thanks to Maria who was fantastic.

Hotel very quiet at night. Staff always very friendly and helpful, especially Maria at breakfast. Omelette made to order and fruit fresh and juicy

Lovely hotel and very lovely staff! Especially Maria who was always willing to help and always put a smile on our face! Thank you!

I’ve stayed here for 5 nights and felt very welcome from the minute I entered the hotel. The staff is super friendly - especially Maria whose positive energy lights up everyone’s day.

Thank you Maria for the warmest welcome to breakfast this morning! A great smile on this grey day which set me up for a great stay. THANK YOU.

Stayed for 3 nights only complaint was slow service from kitchen on first night but more than made up By the friendly helpful staff special mention must go to Maria and Laura who did everything to make the stay comfortable and nothing was too much bother a credit to your hotel 👍👍👍👍

Overall, i am very satisfiedwith my stay here, the location is perfect as I am doing my pilot exams and the exam centre is across from the hotel, the staff have been very welcoming with a great attitude, specifically Maria, who has been extremely kind and supportive, I can say that I will definitely come back here for my next exams.

Great location. Maria in the restaurant was very attentive and looked after us exceptionally.

Excellent with extremely helpful staff, especially Maria who looked after us throughout our stay.

Very tidy and exceptional service, care and attention. Particularly at breakfast before leaving the hotel from Maria and team made sure our party were organised, fed and watered.

The Breakfast was very good and Maria provided an excellent service.

I stayed here for a weekend with my partner the hotel looked beautiful inside and out however during our stay we had 🪳 crawling through our vent i did notice they house people from the local council. So maybe they were there from them however the room was clean upon entering. The young lady who was very polite and apologised and gave the room another clean and offered a new room so it was solved immediately i know these things happen. In the morning we woke up and I noticed a manager speaking to the young lady with disrespect I felt she was being bullied I believe the lady was called agga and she was threatening the young lady about losing her job but in a way that the young lady felt she couldn't say anything and was upset. I saw this as a form of bullying. Apart from the lady disrespecting other staff members that made my experience a bit unpleasant the food was great we slept well and it was reasonably priced

We had a pleasant overnight stay. We must commend Maria for great service in the restaurant area. The breakfast was good and plentiful. We would stay there again.

The staff really made this hotel! Everyone was friendly and nice. A couple other hotels I stayed at should learn customer service from this hotel. The rooms were nice too.

Visited here for a funeral service. Checked in for parking as requested. Assumed that it would be covered for the duration of the wake. Received fine through the post for overstaying. Not happy and leaves a bad feeling of the day. Cowboy parking firm now chasing for their extortionate ticket price. Can't comment on rooms etc.

It's the Hilton very classy and staff very helpful and put you at ease very nice never had a stay but it looks very clean and good house keeping

Room is clean and well laid out. We checked in online, and sorted room key at that point. The ability to use your phone as your door key is genius. For me personally, not the most comfortable bed. But room was dark and peaceful. Be aware that you have to pay for parking. And an additional deposit for room damage is added to your bill

Stayed for work recently. Nice room and comfortable bed. Very welcoming staff.

room is very clean not far from luton airport

Decent hotel with a good gym, including a Peloton bike.

Very friendly staff, I was given a hello by almost all I passed by. The main reception and dining area are nice and modern. But my room and bed (specifically pillows) were such a disappointment. The room is very dated with so many marks on the carpets, walls and furnishings. It also wasn't thoroughly cleaned specifically the high and low areas as it had dust that looked like it had been there for months. And whilst the bed was firm and comfortable but the pillows were way too soft for me. They literally melted beneath my head and I was up every hour to reposition as it provided no support for me. I did ask at reception about firmer ones but what I was replaced with was exactly the same. Therefore for this reason I would not return as for all 3 nights I stayed I didn't have a good rest and I didn't think the room and breakfast was worth over £100 per night.

It's a basic hotel. I would have given 4 stars it they had a bit more water pressure in the shower and maybe complementary drinking water in the room like similar hotels do. Corridors had food smells and plates left outside the rooms. But the staff are reception were brilliant. So friendly, accommodating, and doing a brilliant job.

It's good experience love to go there

Don't expect the breakfast to be any good....shockingly poor for a Hilton. Reception staff were extremely good and very professional....rooms were tired, my mattress in 102 was hopeless....and I am not sure handing warm water "in a can" to guests as they arrive is a good policy. There is no air con in the room and no window to open and no fan! No air in the room meant it was a very poor nights sleep. Should do better!

All good, plenty of facilities. Comfortable, good parking. Will use again.

Very good service with friendly staff, especially Maria she is magnificent and looks after you very well

First, I would like to say that we are great advocates of the Hilton group and stay with them many times. We had a pre-flight stay and park and returned with a booking for 28-29 March arriving early hours of 29 March. Pre flight was very good, however, on returning and arriving at 03.30 hours my booking price had increased by £10 from £137 which had been booked on the app and confirmed. The reception staff were charging us for the night of the 29th. The room was most uncomfortable, beds very hard and the pillows should have been discarded. They were so thin and as any housekeeper would know that a pillow which hangs over your arm is useless and unhygienic. Having got to bed at approximately 04.15 hrs we were woken by people banging on doors in our corridor at 06.30. The most disconcerting was the breakfast area and food. Whilst we were met by a very nice host and advised to order our eggs, and help ourselves to the buffet. The eggs were fried very hard for which we made a comment. The chef told us that we should have asked for them soft, so it seems it was our fault. More disturbing were the 'guests'. One man slouched over his drink was asleep and looked very dirty. He left the room a couple of times to have a cigarette outside only to fall asleep again. His t-shirt stated that he was Ukrainian. Other families had children, one who ran around the restaurant and constantly filled their table with food. There were two other families who behaved in a similar fashion. Had I not had such an awful stay and overcharged I would not have felt put out that these families were non-paying guests. Whilst I'm sympathetic to their causes I did feel uncomfortable. When I asked the reception who they were they said they "did not know what to call them". To conclude, the stay was abysmal, the worst. I have emailed the hotel twice and asked for the general managers name but to no avail. Last week I emailed Hilton Head Office and am still awaiting a response. My advice is do not stay here it is woefully below standard.

Undecorated corridors. Almost all drink in the bar unavailable. Shockingly poor cooking. Worst Fish & Chips I’ve ever had. Creaky bed. They’ve been closed for a year, only reopened 3 weeks ago. They really shouldn’t be open yet. Next time we’ll go to the Courtyard up the road.