Starbucks in Luton

No English breakfast tea..... found that if go over the road to station and cafe upstairs does tea at £1 rather than £2.99 here. Will know in future

I have received 2 full drinks and no straws?? I have specifically asked if I can be given 4 straws all together as they’re big drinks and the paper straws go soggy and I haven’t even received one???

Shame on your customer service, I asked a lady called Anna if I could buy a small cup of hot water she replied to me that she cannot sale me a cup of hot water due to health and safety, I asked her again that if I had to buy a hot tea then you would sale it to me she replied yes, I set to her she is talking nonsense as Starbucks do serve hot drinks, also I have been at Starbucks at forum Hertfordshire university and they have sold it to me as long I pay £0.30 for the paper cup. Very disappointed with service at Starbucks at Luton train station.

Ordered ice latte. The tall guy at the counter had it ready after 5 seconds. It was a terrible ice latte. It came luke warm , tasteless , the portions were all wrong. It miss handled Starbucks had deteriorated with many baristas don't know or don't care There were no smiles at this branch Ice latte needs to come cold, the milk and coffee proportions matter , it's better served after shaken on its specific cup. Terrible branch

Handy place to wait for your bus. Nice espresso, stale pain au chocolat

I am a regular at this store and really love coming in and meeting the people who work there as they are always so kind. I would like to make special thanks to: -Chloe -Anna -Ileana -Klaudia -Malika -Angelika -Isabelle -Kelayna -Sadika -Cinzia -Nathan My drinks are always made to perfection, and they always take special care for my food allergies. It is nice to feel welcomed when I come into this store. Highly satisfied, great service, lovely staff and uplifting atmosphere!

This is a very bad place to have a coffee. It is always bloody freezing. Guys do something about the AC here!!! It is terrible! I came twice but same rubbish service. All the time new staff unprofessional they just don t care they serve the clients like they give something for free and treating really bad Sorry for my language! Very bad and discussing!! The staff and the AC really I have never a worse Starbucks!!

Batista was wonderful, I have to say she had amazing customer service. Her name tag said Sadika. I have to say, I don't do this often but she was amazing!!

I had a wonderful experience at Starbucks, enjoying the *Crème Brûlée* coffee. The smooth caramel and vanilla flavors were absolutely perfect. However, what truly made the visit special was Ileana, an incredibly friendly and experienced waitress. With a warm smile and a welcoming attitude, she turned my simple stop into a memorable moment. Ileana is the reason I’ll definitely be coming back!

Usually a good place for a nice coffee,but not always.When a new employee is hired,you can get a very light coffee with no proper taste. That because they use less roasted coffee beans and you can get a slightly different product!🥹🥹 And a good point: they finally swap that horrible and dirty furniture with new one.

This is a nice venue. The coffee is great and the staff are friendly and welcoming and keep the place clean

A cute message left on the bag made my day !! Thanks to the staff and the delivery time was perfect and everything in great condition thanks to all !! I’m very pleased

The staff seems annoyed to be there and was not friendly at all. I ordered a pumpkin spice frap which tasted bad and didn’t have the signature orange colour. I wasn’t asked if I wanted it coffee based and pretty sure I was given a cream frappe. Won’t be going here again. Staff need training on how to be nice a friendly. Put my sandwich on the counter and then put a bin bag right next to it?

this driver is rubish hi left all order on floor this is joke !!!!!!!!!!!!

My order was never delivered!!!!!

haha 😎 delivered hot and safe ✅

Great service from young lady on Tuesday morning on 6/08. Very friendly welcome, service with smile. My coconut cappuccino was great too

Coffee - It's the best It's a pity that the toilets are administered by the municipal office. They are cleaned only once a day. They could be taken care of by staff on a regular basis. There are only so many reservations that lower the overall rating :(

The staff here are a nice group, always ready to offer an alternative if the choice you made has become unavailable. Place looks clean all the time.

Anna she make a best coffee ❤️💋

Claudia, what an amazing woman going beyond just doing a job to make customers happy. We need more people like this in the world

Very kind and beautiful!!! The coffee was excellent!!! Congratulations Ileana!!!

service not really good the young staffs are too moody just simple i mention, when they see asian pepole they get bor or like ignoring!!"" but i can say as perfection we could learn more about politeness and as we are human being,

Rip off. Attached a photo of their expensive what they call Bacon roll. Imagine that crap on your table...for money.Bread tastes as bad as it looks.Put that on cover photo

Good place to grab a coffee before catching the bus or train.

After a 40 minute wait for a bus and before my train journey, I fancied a nice black Americano and Starbucks egg, cheese and ham bites as well as a warm cheese twist. 😍😋 That definitely hit the spot and made me feel much better. Whoever decided to place that branch of Starbucks there was on to a winner. Beautiful 👌 No negative comments since my last visit. Such a nice cafe with lovely staff and trustworthy customers! I left my phone in there yesterday and somebody handed it in and then came looking for me. Faith in humanity restored! 🙏

waited over an hour for 2 sandwiches and 2 coffees food was cold 🥶 and 1 coffee was the wrong order.

At Luton bus station right opposite from the train station and 2 minute walk from town Mall. Good place to grab a coffee before catching the bus or train and the stuff is doing great as well .I cant relate with all the rest of negative comments as i ve received great service at all times ! xx There was a departures screen there too, which is super helpful. Would recommend!

At luton bus station. Coverable coffee very good

Really lovely staff who helped to create a pleasant atmosphere..

Rude cashier who didn't know how to make a cappuccino, one was half full so I wanted her to redo it and she refused, won't be going back as there are more coffee shops in that place who actually make a lovely coffee and staff treats customers with respect

The cup sizes were very small when I ordered a larger one. Not great size but drink was good.

Star Bucks at Luton train station Standing outside waiting for it to open from 7am - 720am and still waiting. I knocked on the window twice to see how much longer the lady will be and was just ignored. Opens at 7am apparently. Now the ladies just stuck a sign up saying We will open at 8am Sorry for the inconvenience. Starbucks- great thanks. You could have indicated that so I could have waited warmly in my car.

Very bad what kind of coffee you send me only milk

Coffee literally half of the cup

A big thank you to the girls that serve us on 05.01.23 evening mi Good coffee, nice staff, car park near…

Servers are rude, Music in store is incredibly LOUD!!!!. Not a good place to stay for your morning coffee/ tea.

Better of sticking to an independent chain.

It was a very nice place with comfy seats.

Don't go there! Food and service awful. Waited 30 minutes for a hot foccacia that wasn't hot and tasted of nothing

Starbucks have never produced a bad coffee in my opinion. The Caramel Macchiato is must have! If sweet isn't your thing, then a flat white is not a bad second choice.

Literally so unhygienic please avoid

Chai tea y cruasán de almendras. El cruasan estaba que te mueres de bueno y esponjoso!

Although Lativa had a little attitude when she served me first. I asked for a recommendation of a hot chocolate. And she gave me her own signature hot chocolate, which was amazing; White chocolate and toffee. If she was a bit more friendly to start with it would have been better. Overall a nice experience, however.

Driver did not listen to delivery instructions whilst on the phone to us. Told said driver post code multiple times and driver refused to come. Only after 10 minutes did the driver come whilst leaving me in the rain trying to find them and due to this delay our drinks were cold. Drinks were packed improperly with cold drinks packaged with hot drinks and cold drink having some sort of cling film on their which was not properly attached meaning the cold drink was spilt when opening. Poor quality

Nathan and cinzia are amazing and so friendly definitely need a payrise

Drink was spilled all over food

It's always an awesome experience when I dine here . Kelayna is exceptional. She needs a raise. Beautiful soul.

3 young ladies behind the counter far too busy with talking to each other. When I asked for the Hibiskus ice tea one of the ladies looked at me with big eyes, asking me if I really want the plain tea and nothing else?! The tea cost £4,25 and I gave £6! It took two ladies to do the math. A couple of Tables were dirty, empty cups etc Please make sure to train the people properly and don’t let them alone if they’re not able to provide a proper service to the customers! The prices are not cheap and then I can expect a professional service and a clean store!

I hate going to Starbucks because the employees are always rude and do not have the simplest skills in dealing with customers

Starbucks in Luton is close to the railway station and bus interchange. It is also a short walk to the Mall shopping centre. I had a bit of time to kill before my bus departed to decided to get myself a drink. There were two members of staff on duty and they seemed to be handling customer orders well and dealing with some of the complicated drinks that people want nowadays. Once I had my order I sat down on one of their comfy seats and had a read of my book. They had some nice music playing in the background which helped to make the visit very pleasant indeed.

I would not even give it stars at all if was able to, half of my order is missing! This is not acceptable! Defo would not recommend this place to anyone!

Either I got the wrong coffee or they made my coffee too small (large rather than vente) and super weak. Not happy today.

I ordered hazelnut latte but it was just latte

I'm not addicted to coffee. I can stop any time I want!

On time, strong coffee, good food. Sorted 😊

The mocha was amazing and litterally filled the cup. Very impressed and very happy 😁

Well. I enjoy stopping by throughout, the Ladies and Gents are aye positive, never complain, being focused and chummy, Meals are yummy and overall the Starbucks Branch is thumbs up, similar to London, for instance, I can't fault them at all and I never will be anyway. OK. Kind regards, H.E. Dr Eng Patrik Neuzil PhD. Have a wonderful week throughout. All for now.

It gets busy here so I just ordered takeaway food today. I had fruit toast and butter.

Friendly staff, fresh coffees, and cakes.

Waited 20 min for a coffe when it is not busy. Ridiculous.

Ordered 4 drinks only ended up with 3 cos one spilled by the driver

Place to get a coffee if you wait for a train. Nice service. Good located. Smell inside and waiting time for a coffee,it's a minus.

Food arrived cold and mixing a part of my sausage from the breakfast nap I ordered

Ordered hot drinks (lattes) but was delivered ice drinks (iced coffee). £10.00 of drinks thrown down the drain.

Very slow service Staff keep touching their hair🤢🤢🤢 The girl who takes orders could of girl the other barista a hand when not taking orders then stand around

Pastries stale hard not taste fresh

Extended hours to 10 pm in Bedford

Right near Luton Train Station so it's an ideal place to sit and have a coffee before getting the train.

Friendly staff and a lovely selection of foods.

Forgot about my order. Made me wait 30 minutes. Ridiculously overpriced. One bite-size brownie was £1.35. There are better places to go.

Bon café ☕ beaucoup de clients.. Propre et bien rapide pour le service.. Les serveuses sont sourilliant es et très serviable.. 👍👍👍👍😋😋😋

Convenient for train station but deceptively small and a bit bleak.

This is the most Starbucks ever don’t know how to deliver the drinks so don’t deliver I’m so disappointed it spilt everywhere in my bag

I was given completely the wrong drink and it had leaked everywhere in the bag.

I love going to this Starbucks. The staff are friendly and it's a very relaxed atmosphere. I don't get Starbucks food ad it's always overpriced and not tasty

Liebe den Kaffee dort einfach! Wenn es nicht so teuer wäre, würde ich gerne auch öfter vorbeikommen ;)

Staff always good, orders always correct.

Order came damaged and just eat REFUSE to refund me.

Toilet issue,ppl sleeping and blocking tables

Hot chocolate and lemon cake the best! Highly reccomended

It's a very small place. It was very quite. The toilet did not work. It was very smelly in the toilet. The travel adviser person was stroppy, but we were able to take a breather from the train. Starbucks staff were friendly.

Nice place to chill and relax while u wait for ur bus or train

Nice spot and closeby to wait for your train.

Not sure if this is the branch in the retail park near pets at home. Had a piece of the lemon drizzle cake. Reminds me of trips to the Sahara and any sandy beach. Dry as dust.

Lovely Cinnamon Latte & Chocolate Twist

wrong order said on the bag can ask for a refund but es not told by the driver soo couldn't eat the food a allergic to the sandwich delivered

I received the wrong size order

Polite servers, very busy at times but they definitely try hard to keep it all ticking smoothly. Nathan and his team👍

Clean, but does need up dating. Staff friendly and service good.

Really good service by Sadika and tasty Salted Pretzel hot chocolate!

First time experienced such an exceptional service at any coffee drive through. I always goes to McDonald for a quick coffee . But McDonald’s dint have a coffee latte . So had to try Starbucks. Lady who served us . Was the best server I ever met in any coffee outlet. Only her service made us go back to Starbucks again and become a customer

About the worst coffee you can buy, it's all just a mix of cheap sugar syrups

Ordered a large hot chocolate, threw it away after a few sips. Tasted bitter and like burnt chocolate. Adding 2 stars since the service was okay.

Worst order ever, why they keep replacing my signature sandwich? If they do not have it in stock why they do not call me to ask?what is wrong?

Well. Not to bad , as been a lot better before , used this Starbucks sometimes before I commute to London , staff members are getting louder in their conversations, not being considerate of the paying customers who seem frustrated with the constant noise . Hopefully I can listen to the nice music than the adolescent chitchat from staff

Friendly staff and quick service. I tried an oat latte and it was great! Seating was a bit difficult to come by, but it was quite busy when I visited. There was a departures screen there too, which is super helpful. Would recommend!

The tables were dirty, and the floor sticky. The service was fast, we had to wait about 1 minutes for 2 coffees, one of them was comlpex, not a simple one. The shop has 2 screens with the train arrivals and departures, this is a very useful extra.

What is the point of having the facility to leave a note for restaurant if you never read it, twice now I have requested sugars in the notes section & guess what twice they haven’t been delivered!

I had the cappuccino with cream and it was lovely. Very good ambiance. Staff are courteous