The Eatery Restaurant & Cafe in Canterbury

Just short of thirty quid for a burger with fries, flat white and a Fanta. I’m not short of a few quid but c’mon? No wonder it was empty.

Staff pleasant enough, and seating is comfortable. I had veggie masala, with rice and a side of fries. My meal came in good time, but I waited for my friends to be served before I started. After 10mins, my friends urged me to start, as the meal was getting cold. Another 5mins elapsed before they were served, by which time I had finished. It would have been so easy to hold my meal back, and serve it with the others hot. The masala was bland to the point of tasteless, the portion being very small, which was, ironically, a blessing. Never again.

The Eatery provided us with some good coffee and cakes - with the sort of service that you don't tend to expect in shop restaurants these days. Great, thanks

A lovely welcoming and very friendly cafe/Restaurant ....The food is scrumny and the coffee amazing made by Francesco the singing Italian who always had a smile ... now sadly has moved on ...BRING BACK FRANCESCO

I vsited this restaurant with my friend on Wednesday the food not only was fresh but very tasty and the coffee was 😋mmm The staff were very helpful and extremely friendly especially an Italian man The only criticism was there was no music . Highly recommend

Called here for lunch and had the chicken and avocado club which was very tasty and freshly made.The service was excellent and could not fault anything. We would definitely recommend and we will return

Appalling. Been coming here for over 11 years for breakfast and the standard has deteriorated. Tiny portions, paid £7 for a this; but looks like a 3 quid meal! Tea used to be included but now have to get it separately despite having a full English. Portobello mushroom was soggy and flat as a pancake and baked beans were cold. They are trying to achieve the "less is more" approach but has failed miserably. Was left hungry and will never visit again. Such a shame as had some good memories there!

Welcoming and COVID. Excellent food, great portions and well priced. Room between tables. Good atmosphere and staff is very helpful.

An August breakfast after lockdown and I was hoping for the old "Pick any four items" breakfast from pre-virus days. The new menu change has taken the four item option away and just offers a basic Full English. I think that this is a shame as not everyone likes everything in the said Full English. But the avocado on toast with bacon was very nice and I would eat here again. This was one of those cheap days where the whole breakfast for two cost just over ten pounds. I hope I've played some small part in saving the world.

I've been here several times for breakfast before lockdown & this was my first post lockdown breakfast & I found it tastier than before. I had smoked salmon , scrambled eggs on sour dough toast with cream cheese. It was a generous tasty portion. My husband had avocado on sour dough toast with bacon which he enjoyed. The addition of pomegranate was a nice touch. We will return.

We shared a grilled chicken club sandwich and side salad and it was extremely tasty - they were well organised in the current situation and I would thoroughly recommend a visit for lunch

I have visited this restaurant last summer and had to send food back because it wasn’t up to standard. This year I went for lunch. My friend ordered a cooked breakfast he said it had been warmed up. We waited 45 mins for our food to arrive. The manager that is also manager of the Italian restaurant below this one in Fenwick seems to be working there full time now. His hygiene was unbelievable. They are telling us to dettol gel our hands before eating I would have loved to have taken the cloth he was wiping over the tables and checked to see how many germs were in that. He literally had a cloth in his hands not even spraying the tables first. He picked up dirty plates ect and just wiped off if any food was left behind in table. I saw him going from table to table. If he had a spray with him god knows when the cloth was washed or changed ect. Please do something about this place. Get new management in or shut it down.

Looking for a place for a spot of breakfast, we tried The Eatery Restaurant & Cafe on the 2nd (I think) floor of Fenwicks. My wife has eaten here before, but this was my first time. I opted for the small breakfast, where you select four items from the big breakfast list and toast. This suits me fine, as I always take off some of the other things that I do not like from the big breakfast. I had a pot of breakfast tea to drink. This, in my oppinion was too weak. Next time, I'll ask for less water in the pot. But all in all a nice place to have breakfast and I will happily return.

Have eaten here many times when we visit Canterbury, but on this occasion the sandwich ( Swiss cheese and pickle ) was very poor, there was no taste to it at all, I appreciate that when we visited was a busy time, but there was food all over the floor and the overall experience was very very average and next time we are in Canterbury will not return.

Had the worst experience here today. The breakfastcomponents had clearly been sitting for a good few hours (probably more!!) the sausages were borderline inedible, hard as rock and dry as cardboard. The breakfast arrived, I cut open the poached egg and it was rock hard, so I asked for another one, a lady with a terrible attitude bought a replacement to me, as she put it on the table I knew it was undercooked so I cut it strait away in front of here and the whole raw egg inside spilled out all over the plate. I said it’s completely raw, and she just simply said ‘uhmm, okay’ then grumpily took it back to the kitchen when she came back with the replacement she dumped it on the table and said ‘another egg for you’..... it’s your fault it’s ‘another’ egg??!! Maybe if the kitchen hadn’t made such a mess of the first two you wouldn’t have had to bring me another one?! Anyway we left as soon as we could. I couldn’t stand being around the waitress who kept peering over with a face like thunder!! Then I had to run strait to the toilet! I was absolutely fine before eating here. I’m still very poorly! DONT EAT HERE

The all day breakfast clearly refers to the breakfast being cooked first thing in the morning and then left all day under the heat lamps in the kitchen. Hard dry sausages, unwashed gritty mushrooms terrible attitude from the waitress. You'd be better over the road at McDonald's, in fact you'd be better off just not eating. The cafe is seperate a seperate entity to Fenwicks but surly they should take some responsibility for this awful place and get it put strait as it's just plain embarrassing.

We had a light lunch, and both food and service were good. Nice thick mushroom soup, followed by Chicken Milanese, nicely cooked. Coffee wasn't bad either

Always a very good breakfast- the full English to be recommended in particular. Try and attend midweek as its a bit quieter. Not badly priced and is better than the Wetherspoons.

Fenwick no es su comida barata habitual, sin embargo, Marks & Spencers brekkys han salido de pista, así que decidí probar esta alternativa. Muy satisfechos con la calidad, que se casó con el precio razonable, todos los productos eran sabrosos, calientes, un servicio rápido y un personal agradable que tenía tiempo para bromear con una sonrisa. Café también bien hecho y probado de café real.

So there were two cheese scones left, a nice juicy one and a flat deflated broken one, the server gave me the horrid looking one. Why would anyone do that??!! Pretty much sums up the offering here. Terrible service. Dirty tables. Probably fine for a coffee.

I visited with a group of friends the breakfast was delicious and a great choice of options, staff are friendly and it’s very clean

Me encanta el inglés completo, así que llevé a mi pareja hoy para un desayuno vegetariano. ¡A ella le encantó y Eatery es su nuevo lugar favorito para los pequeños! Es una excelente relación calidad-precio y se cocinó muy bien y se sirvió rápidamente. ¿Qué no se podría amar? ! Volviendo el próximo fin de semana para probar el domingo asado.

Deliciosa sopa y panecillos, aunque al estar acostumbrada a los alimentos que no estaban suficientemente salados para mi gusto, los probé sin probarlos antes y estaba casi demasiado salado. Aunque mi error

Went to this restaurant on Friday 23.11.2018. We chose Traditional Welsh Rarebit, Total rubbish!! No taste - seem they must have forgotten the cheese!! Never going again as there are plenty of finer experiences to have in Canterbury. Give this one a miss

He estado viniendo aquí por varios años, pero menos recientemente, ya que parecía ir cuesta abajo. Sin embargo, pensé en probarlo para el desayuno del domingo. Pedí 3 desayunos y 2 desayunos para niños pequeños con bebidas. Luego, algunos cafés más, ya que los que pedimos eran pequeños (como en muy pequeños), y nadie había preguntado qué tamaño queríamos. Luego, otro desayuno para un niño, ya que la única pieza de tostada con canela (combinada con una olla de jarabe inexplicablemente masiva) fue inadecuada, a menos que al niño le guste beber jarabe puro. Otras placas también eran inadecuadas. Lo que solía ser excelente ahora es de tamaño insuficiente y está mal cocido. El desayuno vegetariano era una broma. Un medio plato vacío de un solo tomate, reducido a la mitad, un pequeño huevo frito parecido a la goma (y me refiero a pequeño), una rebanada de pan tostado fino, salchicha vegetariana seca y algunos champiñones. Las setas eran abundantes, que es lo único bueno que se puede decir. Pero quien haya cocinado ese huevo no tiene por qué llamarse chef. ¿Y dónde estaban los frijoles, papas fritas o tocino vegetal y un poco de tostada adecuada? El pan era una marca de descuento basura barata. Pregunté, ya que me sorprendió mucho cómo se había reducido el desayuno, pero solo me ofrecieron un encogimiento de hombros. Sin recargas de café, incluso en un pedido grande, se convirtió en un 50 para el desayuno para el que tienes que hacer cola. Francamente, me sentí como un tonto extravagante gastando tanto dinero allí para obtener una porción decente. Las parejas de Wiley también guardan los asientos en la ventana en el momento en que se abren y cuidan su taza, por lo que ni siquiera tienen una vista de lo que realmente gastan los comensales. Y, en general, fue mucho más tranquilo de lo habitual, ya que la mayoría de las personas compraban solo cafés, por lo que se sabe que la comida es cara y que no hay mucho. Lo cual está bien, ya que es Fenwick, así que esperas pagar más. Pero también espero calidad medio decente. Esto no fue ninguno.

Popped in here when shopping in Fenwick just for a cup of Earl grey tea and biscuits. Plenty of space and light. Not much of a view out of the window but not a problem. Staff were very friendly and the tea was hot. Would happily go back again.

Simplemente un restaurante / cafetería amigable, espacioso, fácil de usar con buggies. Buena selección de cosas para comer. Pensé que un buen precio, personal muy útil. ¡Incluso obtuve una vista de ventana y asientos cómodos!

Excellent quality and quantity for breakfast. Really nice, popular spot for all meals. Really good and well priced.

Im M&S; ganz oben findet man "The Eatery". Bestellen muss man am Tresen bekommt eine Nummer und das Essen wird dann von einer Servicekraft gebracht. Die Gtränke bekommt man gleich mit. Wir ergatterten 2 Couches am Fenster und hatten somit einen guten Blick über Teil von Canterbury. Das Essen war gut und die Preise für englische Verhältnisse bezahlbar.

Vine aquí para desayunar con algunos colegas del trabajo. La mayoría tenía el desayuno inglés completo, que estaban satisfechos, el tocino, salchichas, etc. eran de buena calidad.

He usado este restaurante por varios años y estoy triste de decir que el servicio, la actitud del personal y la calidad de la comida se han deteriorado mucho. Las últimas veces que hemos usado este restaurante en los últimos meses, la espera de la comida ha aumentado cada vez, culminando hoy en una espera de 45 minutos.

Almorzamos allí primero y desayunamos al día siguiente. Las pechugas de pollo a la parrilla (servidas con papas) eran deliciosas. El desayuno cocinado del día siguiente era delicioso también. También me gusta el café, aunque es bastante caro para un restaurante común. También espero que les den a los clientes sus recibos sin que se los pidan.

If you need to find a quiet spot for a meeting The Eatery is a great spot and one I use regularly. It's on the top floor of Fenwicks Department store and serves a range of hot drinks (the range of infusions is terrific) as well as standard cakes and treats.

Firstly I would advise choosing the four items with toast option.The portions are very generous and nicely cooked. The service is prompt and polite in a relaxed setting. What more can you ask for to start your day in Canterbury?

Stopped here having had a long walk around Canterbury. Scrambled eggs were lovely as was the Welsh rarebit. Nice and peaceful.

Tenía un super desayuno naughty aquí esta mañana. Tan buena relación calidad-precio. A menos de 7 libras. 00 p para tomar un té y un desayuno caliente y pan tostado. Pedí el beicon, salchichas, champiñones y tomates a la brasa con mi tostada y cuando me presentó con mi comida que tuve media un plato de setas con beicon, salchichas y mi tomotes, todo muy sabroso.

Popped in for a drink and ended up having lunch. Food is good and quick. Good decor and modern. Nice touches like having free water to help yourself to. Better place to eat than most department stores and worth a visit.

Visitamos aquí para un desayuno descarado el otro día. Super buena relación calidad-precio y muy buena, recién preparados. Yo opté por la Mini desayuno, a 4 libras. 75 p una ganga. Puede seleccionar cuatro artículos más tostadas, café fue £2. 25 p extra. Precioso, ambiente a tope. La comida llegó caliente y muy sabroso. Además, prensa gratuita, mientras comer y beber. Volveré.

Para un café/restaurante dentro de una tienda departamental no está mal. Lo que le falta en ampmostshere es en la calidad del desayuno. El personal era muy concurrida pero conseguimos una sonrisa de bienvenida.

Seeking refuge from a very busy Canterbury I found this cafe in Fenwicks. I only required a light snack and was very pleased with what was served. Excellent sandwiches were very competitively priced and for a small extra sum you could get a side of good fries. The beverages were good too (not always the case in this type of café). It was good that you could order hot food that was brought to the table, so that one did not receive nasty cold food that was intended to be hot.

This is a very pleasant and one of the better eateries located in a retail store in terms of menu and actual food. However the service is truly terrible. I have eaten here a few times and the lunch time service is unnecessarily dreadful. Unless you're there at 12, you have to spend about 20 minutes queuing and then on top of that they put a sign out warning you that there is a 30 minute wait once you've ordered the food. Surely it can't be beyond them to employ a couple of part time staff to work over the lunchtime period. The tables remain uncleared until the lunch time period is over so you have to either clear one yourself or sit next to a dirty table if you're lucky enough to find one free. Outside lunch time, it is a nice place to eat or have a drink. The food is good and the staff are very pleasant. I just can't understand why the most prestigious store in Canterbury seemingly just doesn't seem to care about the unacceptably awful lunchtime service as it has always been like this.

Last time I dined at the Eatery it was a disaster. This Saturday we were served lovely well cooked food by helpful pleasant staff. Customers in front of me were a little demanding and this was resolved with tact and diplomacy by the young waitress. This was on a really busy Saturday lunch but we still received great sefvice

After a historic walk around Roman Canterbury ( need a bit of imagination tbh) I needed a sit down and a light meal. I hadn't been to the Eatery for a while so I thought I'd go again. Most of Canterbury walked in with me! Some people left but I could see the queue was moving steadily so stayed. Really pleased I did.The salmon and crayfish salad was just right, not too much dressing and fresh green leaves.The staff were busy but family friendly and there was a steady stream of people coming in.The one downside was the sticky table. Even after a wipe clean I had to put a serviette down as a table cloth. So either sort out the cleaning fluid or use paper table cloths please.

This is better than the average department store cafe/restaurant. I found the service very good, freshly prepared means a little wait. The food is of good quality and reasonable in price.The only disadvantage is that it is on the second floor inside Fenwicks but there is a lift and an esculator.There is plenty of seating so suitable for larger groups.

My wife and I drove from Maidstone and decided to try The Eatery in Fenwicks.Overall the breakfast selection in Canterbury town Centre is pretty dire and prices are aimed at the unsuspecting tourist.We opted for the full English breakfast as it represents better value than the smaller version offering toast and a beverage included as well as larger portions! The quality was pretty good and the service polite and prompt.Value for money it is better than anything else that you can expect in Canterbury.Give it a try!

Ate breakfast here before catching bus back to London. Very good full breakfast w/ sauteed mushrooms, scrambled eggs, sausage & toast. It was one of the less expensive breakfasts we found. Food and service both very good.

I complained about the service in this eatery a while back after several awful experiences and was reassured that management and staff were changing and improvements were being made. I have to say, I have visited twice since the changes (I'm sat in the Eatery writing the review right now) and I see a little improvement but not much. My last visit was chaotic as the food took an age and the tills weren't working so we spent a long time just waiting .. The food then was ok but nothing special and not very hot. We decided to try again today, had a discussion with staff as to whether we could order food as it was 2.50pm and hot meals end at 3pm .. Fair enough if that is the case .. But we were told yes it's ok. However, the food we received was lukewarm at best and the chips (whilst nicely presented) were cold. I would have preferred being told no it's not a good idea as you will just get what's sitting on the counter as its too late too cook anything properly this time of day rather than waste our money. Again. Really disappointing. The up side is that, despite the food, the staff are really friendly .. Happy to get the milk for you that the other staff have forgotten etc and the moany staff I remember well don't seem to be here? I hope it improves because the eatery is a really nice space!

Dreadful food...only ordered a burger and smoked salmon sandwich and it took almost 30 minutes. The food only arrived once we questioned the staff. The burger was burnt and chips over cooked and cold. Coffee was hot but expensive and small cups. Full of buggies and babies.....not very great surroundings. All in all very, very poor and not the cheapest in town.

I've been here a few times mainly because it's one of the few venues in canterbury where it's easy to park a pram (or a few prams) up and eat, so it's popular for baby meets. The food is so-so, but the service is pretty dire. I went today and it took almost an hour to get our food, which was so boiling hot throughout it had clearly been microwaved. We had to clear the table ourselves and there were no high chairs so I had to hold my squirming daughter whilst trying to eat and feed her. Other times I've been with groups of other mums and we've had odd remarks made about how long we've sat there (2-3 hrs) despite continually ordering drinks and food throughout. It seems like they haven't quite realised that new parents are a key market for them.

I decided to try The Eatery for the first time today, May 5th, and ordered the salmon and spinach tart with new potatoes and salad. The salad was fine but the tart so overcooked that I left all the hard, dark brown pastry round the tart, and the new potatoes did not taste freshly cooked. A shame as the space is pleasant, light and airy. I will hesitate to give them a second chance.

ordered two full English breakfast which appeared very quickly - over cooked sausages and bacon which had obviously been bulk cooked and kept warm - both inedible. Counter staff seem indifferent to any sort of feed back, so it was a waste of time telling them why we had left most of our food; even the coffee was not very hot.We won't be coming back any time soon

Popped in here on a few occasions when visiting to have the full English breakfast. It's always consistently good so thought we'd go for the lunch option. The menu is ok - nothing particularly jumps out at you as a must have dish. I opted for the fish and chips which came out quickly but were cooked to perfection. The batter was incredible and so was the fish. Often in places where they serve fish and chips you end up with more batter than fish but it isn't the case here. The thick cut chips were good as well although by the time you've had the fish you're pretty full anyway. The price wasn't too bad either - £8 for the meal. It's a shame there isn't more variety on the menu but you have to accept that to a degree when eating in a department store restaurant. The staff all around were good and the chap who brought the food to us clearly enjoyed his job which was nice to see. Would come back but probably stick to the breakfast next time.

Whilst shopping went up for a snack and they were doing full English! Well you xant say no can you? It was cooked to order and served by a lovely Italian man, nothing was too much trouble it was a welcome break. Toilets on the same floor so you know. Well recommended!

This restaurant really needs to sort out its ordering system. You wait and wait in a long line to order at the till. You can't see the menu until you get to the till so everyone in front of you is dithering and thinking and no one moves !!! One lady serving and in absolutely no hurry to speed things along even though there were lots of people waiting. Food was good when we got it but won't be back. Waitress service is the way forward for this place.

One of the best chocolate cakes I have tasted and great chocolate milk. The restaurant is centrally located and a good stop off to refuel whilst shopping.Staff I spoke to were pleasant, but atmosphere was a bit flat. Would be happy to visit again if shopping in Fenwicks.

We had a cooked breakfast here whilst doing the post-Christmas sales. It's not gourmet food, but then again it's extremely cheap in comparison to most other places in Canterbury. It works well if you take it for what it is - convenient and not bad food and a not bad price. I've been to this place in various forms over the years, it's as good as it ever has been.

Impressed bŷ everything about this place. It was incredibly busy due to sales mania but kept its head up. It seemed organised and held sway in the maelstrom of hangry (hungry and angry) shoppers. Food was quite prompt and hot and tasty. The range of options is impressive. Have eat in a few of these type places and this is the best.

I have frequently used this cafe as I like to shop in Fenwicks and although it can be a mixed experience today convinced me that the management is so poor I will dine elsewhere. i ordered Rarebit that was around five pounds this turned out to be one thin slice of low quality bread with bagged salad and dressing. I realised it looked slightly overdone, it was only after eating a small amount that I realised how burnt the bread and topping was on the dish. I told the waiter who was quite helpful and asked if I wanted it replaced I explained I was running out of time and would prefer a refund. He said one of the women at the till would help. I decided to approach the staff and was surprised at the poor attitude of the woman I had assumed was their cleaner when I explained. She was quite aggressive and said you have nearly eaten it all, I hadn't and she told me she could not show it to the chef as I had eaten all despite the burnt cheese and bread being on the plate. I told her I would speak to him. She declined and said she was hiss boss. if this is her cafe or franchise she is not doing herself any favours, my fellow diner was appalled at her rudeness. She did refund my money however I felt she had zero customer service skills was confrontational and not at all interested in the fact that I did not have a good dining experience. I presume their chef is very inexperienced as the whole dish was awful. My friends egg sandwich was acceptable hence the one star.

My friends were visiting Canterbury from Dallas Texas and London. We had done some of the touristy sights and were hungry. We loved the ambience and were lucky to get a window table with a great view. We chose the all day breakfast, good value and choices available. My Texan friend pronounced the locally sourced bacon and sausage the best she had ever tasted. I struggled to finish and had to leave the hash browns. The tea and toast was good. Best of all, as it was busy the chef brought us part of our meal and we were able to compliment him on the food.

We liked the menu very much and both had the goats cheese tart .The pastry on this tart was out if this world and the dressed salad was very tasty.we viewed the passing plates and the big chunky chips looked great.We had already had morning coffee there earlier which was really good with a small tasty biscuit on the side.I would definitely visit again(to have another tart!) but the ordering system is crazy and slow and needs sorting out as we nearly left having waited a long time in the queue.

When you enter the place, the staff will be behind the counter, one will be working whilst the other will be trying to chat to her. The person serving won't say anything unless you speak first, after 10 seconds of me standing there she did say 'hello' to me but that is quite a long time.I didn't eat anything just had a coffee whilst I waited for my friend to join me, so I had the opportunity to watch the counter staff. Only the one girl had any interaction with the customers, didn't matter how many people were in the queue, the other person would be polishing cutlery or counting stock and even, at one stage, counting the tips in the pot ( this didn't take much time as you can imagine!).Coffee was okay.At 5pm they started putting chairs on tables so we left (there were other customers there as well!).I will go back as it's very quiet and makes it easier to chat!

Brilliant restaurant, enjoyed it very much. The service was amazing, cannot falt the service! The girls and gentlemen were super friendly, very helpful and very good at their job. The food is amazing great value for money. Definatly recommend this place to anyone!!!!

Enjoyed lunch which was good value. Gammon sandwich which comes with dressed salad and chips. plenty of seats and even when busy is rather relaxing

Visited lunchtime midweek, restaurant not busy. Ordered Caesar salad with extra chicken and bacon. My daughter and I are following a low carb diet but this was starvation level. 3 lettuce leaves on a white plate with about 5 tiny pieces chicken, covered by a shaving of bacon and cheese. Astonishing! This restaurant was so good prior to refurbishment, have now tried 3 times since refurb., will not be visiting again

We visited the eatery in fenwicks during our shopping trip today. We all ordered the Sunday 2 course roast lamb. Very disappointing meal for the cost of £10 head. Small portions and tough meat with a couple of soggy roast spuds. The dessert of the day was moose. I've never eaten such a heavyweight moose before! Sickly and stodgy. Will definitely not return! Such a shame as it used to be such a good place to eat

My husband and I used to be regulars for morning coffee. However will be going elsewhere as standards seem to be dropping fast. The filter coffee is always Luke warm and when I took them back was told there was nothing they could do about it as it was the machine. It appears the filter coffee is provided by some sort of flask from the kitchen. The blinds in the windows are nearly all broken being permanently down. If I had purchased blinds that had broken so quickly I would demand replacements from the providers. The scones are hit and miss - sometimes lovely but more often than not now hard and crumbly or undercooked and stodgy. We are often first arrival on a Sunday morning and tables are sometimes covered in crumbs from previous day. Tried lunch recently but not the choice there used to be and the soup was Luke warm. A shame because the restaurant is pleasant and comfortable but we have decided to go elsewhere now.

Had a light lunch served by pleasant polite young staff Excellent salad and great value for money . Had a morning cup of tea with cake at M & S that was dreadful and cost virtually the same as this instore cafe Do not expect restaurant food however it is a good cafe for a speedy break The most comfortable chairs in Canterbury and great city views.

I visited The Eatery with my friends for lunch on Friday. We weren’t sure what to expect because we hadn’t been to eat in Fenwick for years. We arrived and were greeted by the amazing rustic but modern décor, its like something you would see in London. We all loved it! We managed to something on the menu to suit my fussy friends demands (one vegetarian & health one health freak). We had the sharing board to start, which ticked all the boxes and then I had the Slow Cooked Pulled Pork Burger, which came in a barbecue sauce with salad and homemade chunky chips. The portion size was very generous and the pulled pork was divine, giving local competitors a run for their money! I would definitely visit again, I want to try the posh Kentish sausage and mash next time.

After my last review, I was invited by Fenwicks to return for an afternoon tea. It was very enjoyable, and a nice atmosphere. A big thank you to Hannah and her staff for an excellent tea. I will certainly return.

I took my wife and friends to Fenwicks in Canterbury for afternoon tea on Monday, 29th December 2014.. It would seem you can have afternoon tea in the morning or even afternoon tea at lunch time, but you cannot have afternoon tea in the afternoon. We arrived at 3:15 pm,waited 10 minutes to be served,as staff were busy cleaning , to be told, sorry, the kitchens are closed at 3 , we don't serve afternoon tea after that.

After ordering quite a simple lunch for me and my girlfriend, two beef burgers, we sat down for the long wait. After half an hour one burger came out with some warm lumpy orange looking coleslaw. after another 15 mins we had to ask where out other burger was, at which point they went and said the kitchen forgot about it. An hour after we first ordered we had both burgers. My girlfriend had already finished at this point so i knew what i was expecting. You know those dry, burnt, falling apart burgers you get at family BBQs, it was just like that. My coleslaw was warm and lumpy as well and they chips were way too thick! Not worth the money at all and no apology was given for the terrible meal. Please just don't go there! You will get better burgers from the street vendors for a quarter the price!

My friend took me for afternoon tea.The sandwiches were huge but cut into fingers the fillings were not too bad.The cakes were minute and all warm and made with gluey chocolate. The scones were the smallest and hardest I have ever eaten despite being served a huged bowl of jam and cream.It was not expensive.I think it was the left overs from lunch truly awful.The old restaurant was far superior as they had a decent chef.At least we had a good laugh at how bad it was.Staff however are pleasant although all the old employees seem to have disappeared but most seem to lack experience

We visited the new restaurant in Fenwicks Department Store for a coffee, now renamed The Eatery. The actual area has been revamped, and is not now as inviting as it was, very modern and no 'soul'. Also, they have removed the raised area which also housed a small, sectioned off area where Mothers could feed their babies with privacy, or sit with young children. There are no pictures on the now white wood clad walls. Although the tables are spaced well apart, and they have retained the tables around the semi-circular exterior wall. Our coffee was also a disappointment, well below par, so either the staff need more training or their new modern coffee machine needs to be checked. I ordered two Americano Coffees with hot milk, and heard the young woman taking my order ask for an Americano with milk. I reiterated my order, and did receive two Americano coffees, but with cold milk so then asked for hot milk. This was given but no apology for the error. Their menu has Burgers, which you can add salad or chips to, cakes, Hot Bites (such as Rarebit), a battered Fish Dish, Salads, as well as soup of the day - which you have to ask a member of staff about to find out what it is (when asked by the customer before me this question, she had to wait whilst they went into the kitchen to find out), and they now do Roast Dinners only on Sunday. Previously, when known as The Terrace Restaurant, they had roasts, with a choice of meats every day, and more choice of other hot meals, and the restaurant was always busy very shortly after opening at lunchtime. The type of soup available was always named on their menu board, along with the Dish of the Day and other Chef's suggestions.It will be a shame if this is going to be the permanent level of service in a once very popular eating place in Canterbury. It has changed from a comfortable restaurant with friendly service toone which is the same as many of the other Coffee Shop/Eateries in the City.

Went for lunch today at the revamped Eatery, what a shambles, looks like the dreaded bistro kid has done it again, why does a simple sandwich have to be served with a salad enough for four people and Chips! The Welsh Rarebit was shocking, no taste, texture of paper that's sat in glue, awful. Whilst waiting couldn't help notice the amount of food left, most people looked disappointed to say the least.

The second-floor restaurant in Fenwicks has recently re-invented itself as The Eatery. The self-service counter with its tempting salads and cakes has gone. There is a menu on the wall, and staff take your order and cash at what used to be the self-service counter; drinks are still self-service. A children’s box is available at £4.95 into which you can put five items including a juicy drink and lollipop (some parents may disapprove on health grounds), also fruit, crisps and a sandwich. Fair enough. The chicken schnitzel at £7.95 was a complete disaster, dry and over-cooked, shaped more like a chunk than a fillet. The all-day breakfast at £6.95 was satisfactory, especially the local Kentish sausages. Sauces are apparently available but were not offered by the waitress who brought the dish. The venue is pleasant, there are good views of the City Walls and surroundings, but the selection of dishes is now quite limited, you can’t see what you are getting (as you used to in the cafeteria), and the quality on this occasion was not up to the previous standard. It is also a bit odd that there are three separate eating places within the same department store, the other two being Carluccio franchises.

Don't miss this one if you are in Canterbury for a shopping day. It would be so easy not to realise that this Restaurant is on the 2nd floor, you pass the ground floor Carluccio's Coffee Shop and the first floor Carluccio's restaurant. But carry on and you will n to be disappointed. We use Fenwicks restaurant when in Canterbury as there is space between tables, always a good selection of cakes, sandwiches and hot meals. Their Roast Dinners are excellent (served from 11.30), the Chef carves your meat and serves the veg too. Later in the day there is 'afternoon tea' £7.50 for two people, this has a three tier cake stand with a selection of small sandwiches, scones and cakes an is ample if you are eating at home later. All the food is fresh and looks appealing. At lunch time, particularly at this busy time of year they do get very busy, but the tables are cleared, and cleaned quickly, and the staff are always cheerful and chatty. Call in for a meal, snack or just a coffee, I am sure you won't be disappointed. Right next to the Bus Station Fenwicks is a large store, so handy for waiting for the bus to arrive, or anytime. At our last visit we both had the Special of the Day Pork Loin with Mushrooms in a Cheese sauce.

Have visited here many many times, sadly now the restaurant/ cafe really has seen better days. The previous manager and gentleman who served the carvery was always pleasant and keen to get it right, the food was good and always plenty of choice. Now, choice is limited and very repetitive , food is expensive, orders are mucked up and just not worth the money. With so much choice in Canterbury this place really needs to decide whether to have a radical change or leave the food to Carluccios a couple of floors down in the store. Sorry but would not recommend nor would I choose to go back after many many years of eating here. Must add, tables are always grubby and never cleared and I really do not believe the management are interested in what us customers have to say.