The Dragonfly in Newport

Had a great time at the Dragonfly with my colleagues. Tasty food and good vibes. Big thanks to Jamie and Mike for looking after us!

Food over priced, premises is looking tired, the place needs a renovate

Sat here after ordering 50 minutes ago and looking at empty tables

A cozy place to have dinner with your loved one. We ordered several tapas, and they were all excellent!

The meal was very nice great service from Rachel and Jamie

Took my son Kai for a meal he had a child's steak and I had a sirloin both cooked to perfection by Rachel. So good my sons back again for another . Great staff and great food 👍

lovely meal, great service. Rachel was great!

Tasty food, lovely service. We popped in as we were just passing and we were very pleasantly surprised with this nestled away pub.

Lovely meal, great service and food was brought out quickly. Nice atmosphere and Rachel was great! Will definitely be returning

Gorgeous lunch at the Dragonfly today. The service was amazing, staff (Jamie and Rachel) were friendly and helpful. Would definetely return to try more of the menu which was varied and beautiful.

Great meal and staff very attentive. Special thanks to Rachel and Jamie whose service was excellent.

Great place for food and drinks staff were so helpful and friendly . I would highly recommend the place and will be visiting again .

Everything was great, stayed at the hotel nearby and visited the pub two times.

Gluten free, Baffles me! My wife and I popped in for a Sunday lunch, it wasn’t that busy and we were seated quickly, our drink order was taken and a while later beverages arrived and our meal order was taken. I chose the Trio, which is a roast with 3 meats, my wife chose the beef roast, gluten free option, we were informed, that she would just miss out on the Yorkshire pudding, not a problem. We waited, and waited, 20 minutes later and people who’d arrived later than us were having their meals delivered, then there was some hope, a waiter came empty handed and advised us that the potatoes were coated and therefore not gluten free, there was no other choice of potato so he offered extra veg, my wife is not a lover of veg so she asked for a bit more meat, ok and off he went. Another 20 minutes later and our meals arrived, I could write an essay on the size and quantity of parsnips, and the dribble of gravy, especially on the gluten free option. One thing I’d noticed, the menu started ‘as much gravy as you like’, which was oddly delivered in a small boat, and just about everyone was asking for more, why don’t they just provide a bigger boat/jug? However, the gf gravy, was made specially, and poured over the food, so additional wasn’t really an option. I’m baffled as to why gf gravy isn’t standard, then everyone can have it, made with gluten free flour it’s easy enough. And why would potatoes be coated in gluten!!!??! My final comment, which I hope is read by those in the catering business… Most restaurants prove a good vegan / vegetarian option, being vegan is a life choice, gluten intolerance and other allergies are not!

Consistently good scran. Jamie, Peter and Barle were great. Beer garden is also a vibe. will be returning again many times.

Really nice tasty food, presentation with the food and service was impeccable, we were served by Jamie, Peter and barlie who were sweet and always present to help with anything, will be returning soon! :)

Drank lots of yummy beer. Good with allergies. Jamie, Teigen and Eileen were fab :) 🔥😜🙃😜🤑🤠😋🥰🎭🍎🍅🍓

Relaxed atmosphere, friendy and welcoming staff and the food prepared by Chefs Chris and Martyn could not be faulted

had a lovely sunday lunch 2 weeks ago, decided last min to visit. seated and served by Arwel and also Rachel. first time trying the pie, stunnug and boiling hot, son had the hickory chicken and partner has the 3 meat roast. All lovely as always

lovely food and service as always.

Fantastic welcome and we were served sea bass which was absolutely amazing Thanks Jamie Isaacs and Peter for your friendly and helpful service

It's a bit expensive but always good food.

Decent beer and pretty good pub grub.

Unable to get a few cold drinks with my family on a Sunday at 3.45pm as the staff member informed us manager stated no drinks to be served as being too busy ,what a shambles ,shameful very disappointing customer service

Terrible service selling pints to half a group of people and then one waiter refused the rest. When realised their mistake they said no one should have been served in the first place. Just too lazy to serve drinks. Outside was completely empty.

Arrived at approximately 6 pm - had two drinks and then advised at 7.30 pm that that not only were they not serving food but they were not serving drinks!!

Went into the dragonfly just get a pint and sit in the beer garden. I went in and the place seemed okay myself and two others ordered one pint each and went out to the bench’s at the front of the pub, my other friends went in to which they wore told your not aloud be served as it is too busy, (pub was far from busy and we wore the only people in the beer garden) there was a group of 6 us who just wanted to have one or two pints and head home.my friends replied to the bar man that my friends are outside we just wanted one pint together to which the barman replied “well they shouldn’t have been severed” Staff very rude. I wouldn’t recommend this place for drinks. Very poor customer service.

This place doesn't wanna serve us for some reason, saying that they're busy but the place is half empty. I guess the place is only for locals even though it's just beside the hotel. Wouldn't recommend going in here if you are visiting Newport.

Our first time here, but pretty much know what you're going to get with a vintage inn. Food was pretty good, service too. Can't say fairer than 4 stars. Would definitely come again

Great pint of estrella, lovely staff

I've visited here in the past, while staying at the hotel next door. Last time the food was really good so I was looking forward to revisiting the venue. Rather disappointed this time round, yesterday I had the chicken burger which was nice but the fries were cold, and included a more of the crispy bits than fries, today I tried the hunters chicken schnitzel, this was dry and extremely hot, as if it had been microwaved, the cheese and bacon were dry and rubbery and once again the chunky chips were cold. As for the service, the waitresses are very pleasant but not very attentive, I've been sitting here for 30 mins with an empty glass no-one has asked if I would like a refill.

Whilst this is a lovely pub with a great atmosphere, the food leaves much to be desired. We both had the Sunday lunch. I had the trio, which was cold, and a paltry portion missing the stuffing promised on the menu. Also, we had a tiny amount of veg supplied with it enough for one small portion between the two of us. My wife had the turkey, which was also cold and missing some of the accompaniments. When we fed this back, there was no real acknowledgement of the feedback. No action at all was taken at all. Safe to say, I can't recommend this place sadly

TERRIBLE SMELL, LIKE SONEONE DIED THERE ....

Would just like to thank the Dragonfly team for their amazing service tonight. I came in this evening with my partner for my birthday and even though it seemed extremely busy, the team made our visit seemless and truly most enjoyable. Thank you all.

Had an absolutely wonderful time last night, food was amazing, drinks were great and our server, Teigan, was incredibly helpful and a fast worker! Will definitely be visiting again.

We had a lovely waitress called teigan, she was outstanding and i will definitely return!

Firstly, the pub is warm and welcoming with a nice atmosphere however the first red flag was the unclean fire guard that was coated in dust immediately adjacent to our table. Having a fire myself I am aware they are dusty beasts so I decided to put that to one side. After an hour wait for food when it finally arrived our Sunday dinners compiled of reheated vegetables, rock hard pastry and bland gravy. The vegetable wellington was a similar density to a hockey puck, my lamb was okay however nothing special. Sadly we will not be back.

Nice Sunday lunch, some of the food a little cold. Staff very pleasant and helpful

Visited 28 Feb 25. To be honest we were not overly impressed, my Sea Bass meal was slightly overcooked especially thr potatoes and the wife's Mac and Cheese was definitely over cooked. This was pointed out to the waitress.

I'm not one to leave a negative review without just cause - and I really don't want to leave a 1 star review, but I did find my experience to not be at the level I expected. At first, everything was going fine - the greeter was warm and friendly and our waitress was very nice and friendly. We got our drinks in good order and placed our dinner order. Food arrived in good time, around 25ish mins from ordering. This is where things do sadly slide. My steak - which I ordered as a medium - was only just off rare. Seriously, the cow was still mooing at me as I cut into the steak. However, this wasn't the first time a 'medium' has come as a 'raw'. However, what did really bring the score down was the fact that we were completely ignored by all staff for over an hour after finishing our meal. We barely saw any servers for the entire hour, and it wasn't like the restaurant was busy, it really wasn't. It was barely past half occupancy. I genuinely queried if there was a staff meeting at 7pm to 8pm that evening. Eventually, we got our plates cleared and desserts offered, it took a further 10+ minutes to get the dessert menus, and another 10 before our dessert order was taken. We arrived just after 6pm that evening for dinner and only left just before 9pm because the service was non-existant after 7pm. I will say that our server was very friendly and nice when she was actually around, but nearly 3 hours on the chairs caused serious issues for my party, and took one of us going to the bar to ask if we might be allowed to pay to go home. Not a great experience I have to say.

Ate here yesterday lunchtime thought I’d try a ribeye steak to compare with the Priory Caerleon rip off that I experienced a couple of weeks ago. Steak had great sear, flavour was fantastic and was a melt in the mouth experience 10/10. I know steak can vary day to day and place to place but this was truly fantastic. Top recommendation if you enjoy a fab steak 👍

Delicious, fresh, warming and hearty food eaten in front of a real fire place and served by friendly staff

Jamie and Kim were fantastic today. Popped in for a work meeting and bought some lunch and drinks for the team. Service was really quick and friendly as always and the food was great. Thanks!

Lovely valentine's meal and great service

We always have a lovely meal at The Dragonfly and tonight was no exception although they had run out of starters and desserts on a valentines set meal evening. We let the manager know our disappointment and the he went above and beyond to apologise and ensure that we left happy, and we did. It may be a good idea to have sent an emails to customers asking if they’d had chance to have a look at the menu and if they’d like to pre-order to avoid this. We will be back.

Excellent service friendly staff

Chef Mark made a delicious steak for me! And the team looking after us were also great! Thanks so much!

Could not fault this place at all. Food was presented very well and was very tasty. Highly recommend The Dragonfly

Delicious food, great portions too. Drinks were good, especially cocktails. Selection of beers was good too. Staff were friendly and accommodating to our needs.

arrived and seated. twice after shortly sitting down the girl wanted to take our order. we were not ready and felt rushed. ordered starters and a main. the starters arrived and then we waited nearly an hour for our mains. the vegetables were awful. the carrots were burnt and flimsy. were given replacement, these were just as bad. 2 slices of beef were given for £18.99. the roast potatoes were not with rosemary as stated on the menu, they had no taste to them. the veg on the menu was not what was brought to us, on the dessert menu, the crumble wasnt the one the restaurant had. staff very slow. took 2 people to bring us the bill then 15 mins for the card machine. will not be coming back, bad service and not great food.

Sunday lunch wasn't hot and each item was at different temperatures. The cost is quite high compared to other local establishments so good quality HOT foot is a must.

Great food with a large selection from the menus , easy to locate, you shouldn't be disappointed with your visit

We ordered 2 meals Signature burger and Sirloin steak. The meals arrived and the plates were cold and food lukewarm. The signature meal was fair (chips were soggy, and the burger bun bottom stuck to the plate, on the plus side the burger was good quality). The sirloin steak meal was poor and my wife left 80% of the steak as it was of poor quality and not edible. We were offered a replacement steak which was not acceptable as when it would have arrived I would have finished my meal. We requested a complimentary sweet as part compensation which was provided. We have visited before on many occasions and have been pleased,however, for the price paid in excess of £41 I was extremely disappointed and would think twice before booking in future.

Close by so we are regulars. Generally good quality straight forward food with first class service, even when busy

No beef burgers available on a Saturday night!!!!. As has been what seems for ever poor selection of ales with pathetic sign on ale taps saying " coming soon". Food was average but on plus side staff were lovely.

It was fine. It was more like a Marsdens for me. I don’t think the meal I had was worth £24.99. Maybe if it was £15,99 I would have been completely satisfied. I did order a wine during my meal which never turned up . I went because I heard good reviews off family members, but I won’t be returning ! But like I said it wasn’t terrible it was just OK!

Guiness being poured before even having to order. Top.

Whilst staying at the nearby Holiday Inn, we dined at The Dragonfly a few times. The food, service and overall feel of the pub was first class. Lovely, warm atmosphere and the bar staff were very friendly and efficient. The meals were first class, with a great choice to choose from. Very nice pub, which I would suggest you check out.

Really disappointed, always thought highly of Vintage in pubs, and other establishments under them have been great. But it seems the Dragonfly bucks the trend. Came here on a date, after telling her it should be excellent. We were seated and drinks order taken pretty quickly, but then quickly asked what food we'd like to order, we hadn't even had a chance to look at the menu, so asked for a few minutes, after about 30 secs another staff member came over and asked the same question, to which I responded with the same, so obviously communication isn't their. I ordered lasagne, which was quite nice,my steak ordered sirloin steak, and chips. The steak was extremely fatty, with a large portion inedible, and the chips came out with a rather conspicuous thick black hair delicately resting on the top, not really the garnish you'd hope for. On top of that, the waiter who did most of the service largely just kind of mumbled at us, and was very hard to understand. Whole other Vintage Inn pubs might still be decent (the Plymouth arms is always excellent) I won't t be going back to the dragonfly, which is a shame as it's the one most local to me.

Constantly top service from josh and Jake.. thanks for great food.. highly recommended

Great service from Jamie , Mike and Isaaz Very helpful had a great meal. Cheers guys

Good food. A nice choice of reasonably priced well cooked meals. Nice warm atmosphere. I was on business eating alone and made very welcome. Excellent service from Rhys. He gets 5/5!

Visited 2 nights on the trott as was staying in hotel next door. Good good and hot and service excellent special shout out to Olivia and Kirsty (I think, sorry if I got your name wrong) but had a lovely chat on 13th Jan after rather a hectic day. Thanks for everything and will defo visit again when next in Newport.

We have been here on multiple occasions. Service staff have been great especially Caitlin. Food was quality all times not got one fault to mention.

Caitlin and Olivia were absolutely amazing. They aren’t actually based out of The Dragonfly and were just there temporarily. 10/10 recommend this pub.

Big mistake not reading all of the reviews before we went . Half empty restaurant but still very poor food . Not great service either.Always read reviews …save your money

This review is an acknowledgment of the fantastic help that I received from pub manager Jamie. A few months ago we decided to have dinner at the Dragonfly. My young niece became unwell and vomited as we pulled up in the car park. It prevented us from entering the premises however due to taking approx 30 minutes to settle her and make sure she would be safe in her car seat, it resulted in a fine issued by the parking company. I appealed the fine as far as I could but lost and was advised that although it was clear I hadn’t left the car - I was still liable to pay a 100.00 fine. I was not pleased. I contacted the pub myself and explained the situation to a very understanding and professional Jamie who advised that he would do his best to help resolve the situation. I sent in all the details and left it with him. He has contacted me this morning and I am so very grateful to him. He managed to speak directly to the company to waive the fine with just an admin fee outstanding. So happy with that!! Thank you so much Jamie - you really did your absolute best to resolve this ongoing annoying situation for me. I hugely appreciated your help - your professionalism and your kindness. You are an asset to the company. I will definitely visit soon and say hi!

Visited Dragonfly for the first time this evening and was really impressed! The food was lovely, really reasonably priced and felt like a fresh, healthier version of pub classics. The staff who served us were all really nice and engaged in conversation with my friend and I. Will definitely be coming back :)

We ordered roast pork belly and turkey (clearly reheated), the vegetables were cold, roast potatoes were burnt. The sides of mash and cauliflower cheese were acceptable. A nice place for a drink, and the staff are pleasant, but avoid the roasts on a Sunday evening, other meals have been okay on previous visits.

Ordered a sirloin steak cooked medium and it came out cold and medium rare

Service a bit slow Smoked salmon missing from our prawn cocktail But money was taken off bill to compensate Ordered drinks twice at our table and never turned up went to the bar to buy them myself

So thankful this Pub was open on Nee Years Day. Wonderful atmosphere. Very beautiful architecture and the old style pub feel is warm and welcoming. Thank you to the lovely staff. Happy New year from Daytona Beach Florida.

Is you looking for overpriced bland food then this the place for you.

Hiya, I was served by Hannah and she was so lovely, the food was fantastic and I had a wonderful time 🖤

served by hannah who was very attentive and knowledgeable on the beers very talkative and welcoming, food was lovely

I was served by a lovely girl calles Hannah and she was really attentive and helpful. THe food was lovely as well!

Served by Hannah who was very helpful, kind and attentive with quick and fast service. Would 100% visit again.

lovely food and good Xmas atmosphere. fantastic service again from Eileen. Go a few times a month as work by there and she always goes the extra mile for us all.

Brilliant service from Eileen on Wednesday. She looked after us well, regularly checking all was OK and offering extra drinks. The food was excellent, positive comments from everyone in the group.

Popped into The Dragonfly on my way back from a weekend trip in the south of Wales. My boyfriend and I were served by Hannah who was attentive throughout our meal. She was very smiley and talkative. Thank you for a lovely meal - Next time I visit Wales, we will be stopping by again.

Kelly was really brilliant and so friendly. Food was also really lovely and served quickly.

Fab visit and a lovely Xmas drink with friends and family. Would definitely go again

Nice Atmostphere, friendly staff

Too busy for the inexperienced staff. Average food.

I was going to be treated to a birthday lunch. I ordered the fish and chips, my dining companion ordered the hunters chicken. When it came my fish had more batter than fish, and the fish itself was dry. The chips were hard. The hunters chicken was also dry, it needed a sauce but none was visible. The whole experience tells me to avoid the place in future.

Really cosy little pub! The mac & cheese was delicious and came with garlic ciabatta. Service was quick and the staff are very friendly, even when it’s busy. Plenty of parking available, just remember to put your reg number in on the tablet by the door. Would definitely recommend to others!

The food was good but unfortunately the experience was not great because of my vegan order being messed up twice. I was with a group of friends and one of them is vegetarian while I am vegan. We both ordered the same main but I asked for the vegan option of the vegetarian meal on the festive menu. When it arrived mine had a Yorkshire pudding on the plate and hers did not so it was clear they had mixed up the vegetarian and vegan. When we asked the waiter about this he got confused and kept saying that the vegetarian option was the one without the Yorkshire pudding because vegetarians don’t eat dairy, which is clearly the wrong way around. I am not blaming him as an individual for making this mistake, but I think it’s important that staff are trained properly to know the difference between different dietary requirements. Then, when we ordered dessert, my friend and I once again ordered the same option but I asked for the vegan option and they arrived identical, with whipped cream on the side. This time it was a different waiter and when we asked about this he said it wasn’t put through as vegan on the system (even though I explicitly said vegan, and had already had the previous issue with the main!). Eventually it was sorted and I was given the vegan version (with vegan ice cream instead of whipped cream) but there was no apology given. I do not think this is acceptable and would expect the restaurant to take dietary requirements more seriously. While we were asked if we had any allergies, we were not asked about dietary requirements. I’d like to think allergies would be taken very seriously because a mix-up like the one we experienced for someone with an allergy could result in a fatality. Having said that, I still feel dietary requirements should be taken seriously too, as mentioned, and should be respected.

Table was booked for 7.30. It was not ready as previous customers were still in situ. Waited 15 minutes to be served at the bar. One of my guests had to find the festive menus herself as we were not offered them. We eventually gave our food order at 8.20 - our starters arrived at 8.55. We ordered drinks for the table, again, the wait was unacceptable. The manageress did explain that she was 3 staff down. Some of my guests complained that their vegetables were cold. We were still eating dessert at 10.45, when last orders were called. We withheld the service charge .

Went to the Dragonfly for Christmas out with friends for a 7:30 booking, the Festive Menu was on offer, my wife is gluten intolerant and this was addressed satisfactorily by the excellent staff. We ordered 4 Turkey meals one gluten free and 1 Rib eye steak with trimmings. Drinks were ordered and served to the table, about 20 minutes after the initial order we were told there was no Turkey available would we like to order an alternative. This we did but couldn’t understand why they thought they had enough Turkey when all orders were processed on a tablet ordering system. We then waited until 9pm to get served, meanwhile a table of 4 ladies got up and left without having their meal, which in hindsight was a wise decision!! Our Meals arrived, not a good omen, I had ordered a Rib Eye steak medium cooked at £27.50 this was a steak with a dozen chips about 5 small tomatoes and some cress, my face would have indicted my dismay. Imagine my dismay and the reason for my complaint when asked if everything was OK and I said no. The steak was a tad tough, and if had administered Gas and Air and had access to CPR facilities I may have been able to resuscitate said beast as it was cooked Rare. I was asked if I wanted a replacement, taking into account the time we had waited already and wanting to return home before midnight I declined the offer. The excellent waitress refunded the meal value, my fellow diners did not complain about overcooked fish, tepid vegetarian Wellington, or tepid fish with very little vegetables. Not a place I would recommend at the moment in my current frame of mind.

Nice food but not so great service. However the manager was really lovely and more than made up for the poor service from the bar and waiting staff!

I ordered 2 meals - a dinner salad with “sticky” chicken and the fishcakes. The salad was fine, the chicken seemed just grilled but the fishcakes looked bought-in and were deep fried. At almost £34 total, it feels like they charge a lot for something that a normal pub would charge at most 20% less for. Both were tasty but I was disappointed.

Staff were super lovely. The facilities were clean and comfortable but the fish and chips were bland as was the Calamari. I just thought you should know.

Lovely cosy atmosphere and lovely food. Service from Jamie and Eileen was excellent

Ate here twice whilst staying next door at the holiday inn express. Very warm and welcoming, enjoyed the food on both occasions. Staff were very friendly whilst staying professional. A big thank you to our servers Szymon and Jamie.

Jamie and Eileen were great and very attentive. Food delicious as always! Our favourite time of year to visit are the winter months as it’s super cozy and Christmassy. Love the dragonfly, great atmosphere, great food.

Lovely team of Eileen, Jake, Becks and Mark. Looked after great and good food with quick service. Will visit again when I'm back in the area!

Jamie was very friendly and welcoming. Himself and Eileen being very attentive. Quick service and fantastic food

Great local pub. Allows pets. Top pint Guinness. Jaime provided great service.

Great food and amazing service by Szymon and Jaime

Fantastic food and great service by Szymon and Jaime