Based on 923 opinions finded in 4 websites
Based on 923 opinions finded in 4 websites
Nº 424 in 542 in Newport
Nº 58 of 68 Other cuisines in Newport
Opinions
Called in for dinner this evening. The staff were so lovely and the food was absolutely amazing! The portions were really generous, the meal actually beat me and my daughter but we were able to box it up and take it home! I've included a photo of my meal as it looked beautiful and yes, it tasted as good as it looked! My daughter tried one of their juice drinks, which are actually freshly prepared, she loved it. We will definitely be returning for dinner soon. Thank you!
Nerysp1024 . 2024-11-13
MORE AT TripAdvisor
I can’t comment on the atmosphere here but I’ll assume it’s as good as the rest of my experience with LILO Grill House. I ordered on uber eats just on the off chance that they were still open seeing as it says online they shut at 2am. By 2:45am my food was delivered and it tasted amazing everything was beautifully cooked and presented. I’ve never ordered from here before and I can say I will definitely order again. Would recommend to anyone.
Clay Challenger . 2024-11-07
MORE AT Google
Food arrived cold, the meat in the shwarma and the mixed chicken/lamb rice dish was tough and didn't feel fresh at all. The salads were tiny and cost £6 each. Just avoid unless eating in, really disappointed. Very expensive (£44+ for two people) and only able to eat about a third of what arrived.
S K . 2024-10-18
MORE AT Google
So delicious. Been ordering from Lilo's for about 10 years now, the food is always incredible, fresh and flavourful.
Bronwyn . 2024-10-03
MORE AT Just Eat
Very expensive and very low quality food. Ordered lamb wrap - it was tepid soggy had hardly any filling and very little meat. Starter was rubbery and had hardly any filling. The desert I ordered was replaced with a different item without notice.
lolita . 2024-09-24
MORE AT Just Eat
We were visiting Newport for a work event and wanted to eat some Halal food. This restaurant was absolutely fantastic. Firstly, the service was exemplary. The starters were great as was our main. The chef personally came to check in on us and also made local recommendations for dessert. Thank you Mohammed
Shezad Alimahomed . 2024-09-24
MORE AT Google
Always loved to come 😍 and enjoy the ambience with great food.
Mohamed Faris . 2024-09-22
MORE AT Google
Excellent food and service especially from the two staffs I’ve met there on duty namely Kennedy the cook and Hibah the waitress! I’ll surely come back for more taste of this magnificent restaurant and I’ll surely recommend it to my family and friends,Lamin!
Pa Gaye Bojang . 2024-09-13
MORE AT Google
First restaurant we tried in Wales, as we came from Birmingham. Friendly staff and high quality food (big portion). Couldn't finish platter 1 (we were two). Loved the Arabic tea which was on the house. We coming again before we leave Wales.
Khalid Ali . 2024-09-12
MORE AT Google
Absolutely brilliant customer service. Very welcoming and Mo is a credit to the company
Tibbzy . 2024-09-12
MORE AT Google
Delicious food. Good place for family. Amazing service and highly recommend. Definitely will come back again. Average prices. Thanks
Sulaiman Khankhail . 2024-09-12
MORE AT Google
Quiet day for them we were the only 1z sat at a table inside. WHen we went in 1 lady was serving the entire 1 hour i was there she spent sitting on her phone or outside with her mates. Food is gone downhill had really soggy sticky rice showerima was ok. Wont be going back anytime soon. Prices have hiked up aswell.
Farah . 2024-09-07
MORE AT Google
Birthday meal with family This was far better than any city rd grill house Cardiff Chef Mohammed and Hamza were 💯 on it making it a wonderful experience Will be back with friends and family more often Respect ❤️
Javed aslam . 2024-09-04
MORE AT Google
Great service! recommend their mango juice.
Caesar . 2024-09-02
MORE AT Just Eat
Delicious food, well cooked and good service.
Mohammad Alwadi . 2024-09-01
MORE AT Google
Attended with a friend who was visiting Wales very late in the evening. Mo was our host, very attentive from the beginning to the very end of our visit. We did not have to wait long for our food to be served. A very pleasant experience received. Thank you very much, we will visit again soon 😊
Shabbar Shabbar . 2024-08-31
MORE AT Google
I'm leaving this review because I don't understand why there are bad reviews here, it seems unfair to me. We've just left the restaurant. We've been here many times and it's always really good. Today we have ordered chicken shawarma, lamb doner, steak chicken burger with cheese and Okra sauce. All the portions were huge, as usual. The food, delicious, as usual and also the service was very nice, polite and friendly. For the quality you can get here it's not expensive at all. Our experience in Lilo has always been really good and it's the only restaurant we visit when we go to Newport.
M. F. . 2024-08-27
MORE AT Google
Fabulous way to finish a bank holiday. Celebrating my sons birthday with his brother and cousin. The food was delicious, and generous. Highly recommend the pineapple smoothie. Service was first class from the wonderful Hibah who couldn't do enough for us. Well done Lilos, we will be back x
angharad halpin . 2024-08-26
MORE AT Google
Worst place ever,worst delivery,disrespectful staff
George Cristea . 2024-08-26
MORE AT Google
food is fantastic service is better then better by HEBA
Malik Sohail . 2024-08-26
MORE AT Google
Really good food and great value for money
abdullah ahmed . 2024-08-24
MORE AT Google
mo was very nice and the food was pretty good
Joey . 2024-08-23
MORE AT Google
Great food and service from Mo!
Jordan Bedeau . 2024-08-23
MORE AT Google
The food tastes authentic and of high quality, the Fattoush dish is as if you are eating it at home from the hands of a skilled chef, the meal is large and sufficient. The prices are very reasonable, the place is clean and quiet, the staff in the restaurant are professional and very nice, I was lucky to find this restaurant today.
Dr.M. Metin Nasser . 2024-08-21
MORE AT Google
Food Was So Good. The Steaks Were Cooked Perfect. I’m Definitely Ordering Again Soon. Thank You
rhys . 2024-08-14
MORE AT Just Eat
The environment is cool, food is nice and service was good and friendly
Franklin Chinyere . 2024-08-13
MORE AT Google
This is my second time at Lilos and the customer service was outstanding i would 100% recommend coming here for food and will be coming back for the third time myself thank you to all the staff and especially Mo jacob
Courtney Goddard . 2024-08-13
MORE AT Google
Recommended the sharing platters. Amazing service. Friendly people
Filimon Hinsa . 2024-08-12
MORE AT Google
Food was really nice and best service I ever had….
Javid shaikh . 2024-08-12
MORE AT Google
Good place for dinning in. Nice atmosphere. The waitress amazing. Highly recommended it.thanks
Hager Tesfamichael . 2024-08-12
MORE AT Google
We just started walking out of Newport centre after getting off the train and just found LILO’s. Have to say very clean, with really friendly and welcoming staff. The chunks of lamb were tender and well cooked, best kebab I’ve had. It was exceptionally reasonably priced too and I would definitely go here again. Thank you for the lovely food and thank you for also providing us with a taxi number to get back to our hotel. 😀
Familyoffive74 . 2024-08-11
MORE AT TripAdvisor
ordered three shawarma with rice. food is stillnwarm and tasty. delivered on time. Will defo order again.
Ms . 2024-08-08
MORE AT Just Eat
Absolutely disgusting food was gross had the chicken shawarma wrap had two bites and threw it in the bin also had garlic bread and it wasn’t even cooked properly wasn’t cheap either fair to say I’ll never order from here again just disgusting food don’t recommend at all!!
nakita williams . 2024-08-08
MORE AT Google
Was served by Mohammad great waiter
Ibrahim Kharrotey . 2024-08-07
MORE AT Google
Good food. Been served by Halima. Good service and amazing communication skills. She looked after us. Thank you
Firtuna Girmay . 2024-08-06
MORE AT Google
Customer service is good and I liked their food preparation and taste of food I think is amazing
Jackson Hengari . 2024-08-05
MORE AT Google
Amazing food I came from Peterborough to try this it was very nice
Ahmed Eldogdog . 2024-08-05
MORE AT Google
Very good vibe and very good food! Definitely recommend!
Soraya Abdella . 2024-08-05
MORE AT Google
Big porton and delicious food. Great service and offered a free Arabic tea. Will recommend the sharing platters.
Homod Aljasam . 2024-08-04
MORE AT Google
We ordered food at 12pm and writing this at 3am, called up the restaurant and still no help then they hung up on us. Terrible customer service and scammed out of our money. Won’t be ordering from here again.
Alice . 2024-08-01
MORE AT Just Eat
Good food. Ordered mix grill, big portion, couldn’t finish it. Friendly staff, and amazing service. Definitely will come back.
Mohamed Alenezi . 2024-07-30
MORE AT Google
Good food. Excellent service. Had good time there, and been offered free Arabic tea after food. Highly recommend it.
Moj Alo . 2024-07-29
MORE AT Google
Excellent restaurant. Food was excellent and customer service from the staff, especially Mo and Abdul was awesome! Definitely recommend!
Abbs Mohammed . 2024-07-27
MORE AT Google
We had dinner with my friend it was really bad service and the food to salty
ayman jabbar . 2024-07-26
MORE AT Google
Food was gorgeous and plenty of it definitely will be ordering from here again 😊
Lisa . 2024-07-19
MORE AT Just Eat
Order was paid but never arrived. Tried calling numerous times with no answer.
caitlin . 2024-07-16
MORE AT Just Eat
Did not ever receive my order even though they set it to delivered. We waited nearly 2 hours, tried calling multiple times no answer and no food was delivered and no communication to at least let us know if there was a problem. Very very disappointed
Mervin . 2024-07-01
MORE AT Just Eat
Lovely food and great delivery, 2nd order now and I love it, thank you.
Sarah . 2024-06-21
MORE AT Just Eat
Came here with my husband and vegetarian daughter. Food was great, staff were welcoming and friendly. The reviews honestly make you want to not come here but we took a chance and I have to say I have no idea what these bad reviews are on about. I had a lovely fresh juice, we ordered a veggie burger and chips for my daughter, I had the grilled vegetables plate and my husband had the shawarma chicken plate. It was all so good and there was plenty of it, my husband had lived here for two years now and said it was the best food he thinks he’s had in wales. A great experience overall, we will definitely come back.
Naomi David . 2024-06-16
MORE AT Google
The attitude of this restaurant towards it's customers is disgusting. They are avasive when asked about whether their meat is Halal saying is any food in Europe really Halal. They have had meat delivery from none halal butchers. When food has been ordered it's is regularly wrong and when a replacement is asked for, am told take it up with Uber. How difficult is it to send a salmon steak instead I received Beef. I was swore at on the phone for asking a replacement to be sent and phone put down on me. This is a sign that they are not halal people. Muslim beware.
Ebrahim alKhumry . 2024-06-06
MORE AT Google
Really delicious food thank you
Lucy . 2024-06-01
MORE AT Just Eat
Order lamb kofta and chicken schwarma Meal. Didn't get the chicken schwarma, only the lamb! Too far to drive back as we ordered collection.
Vanessa . 2024-06-01
MORE AT Just Eat
Staff attitude was not great, food portions were tiny n not value for money. We were finishing eating n told to leave as they were closing but on the timings they had another hour. Told us we have to pay cash n machine not working. We had to go out in the rain to cash machine which charged us. They can do so much better.
Ash Mahmud . 2024-05-14
MORE AT Google
Very poor - had two consecutive meals in a row now, two weeks apart, both with friends, we all agreed the food did not taste at all fresh. I came here on a whim in February and it was actually quite good. Flavourful and fresh. Two weeks ago in April I had mixed dinner half and half, and I couldn't finish it, nor could my friend, we both agreed it tasted very 'off', especially the chicken. My lamb donner was very thin and dried up, a sign it was old too. Most recent visit, yesterday, I ordered the same on a whim and it was exactly the same poor quality. All of my friends also agreed their chicken donner did not taste fresh at all, had an odd lemon flavour as if to mask the lack of freshness. It was also very hard. The lamb donner was a bit better, albeit pale and very oily. My friends lamb Shish was ok but his rice didn't taste particularly fresh. Even my rice had some hard clumps in it. So, on two visits, both with friends, we all agreed the quality of the food was not great - total waste of money. The actual ambience of the place is very drab too, the maintenance and care of the place is quite poor and feels scruffy. Not an enjoyable dining experience. Better off getting something from your local kebab shop or the chippy. Didn't even take a photo of my most recent meal because it was so bad I never want to remember it again. The owner told me the chicken shawarma was made fresh at 5 o clock that day, if that's what they consider to be fresh and tasty food may God helps us.
ali . 2024-05-10
MORE AT Google
Awful milkshake, literally crushed Oreo’s in milk 🫠
Sarah . 2024-05-08
MORE AT Just Eat
Been here a number of occasions and plenty on the menu mouth watering Amazing food highly recommend. Popped in with my mate today and was greeted with a warm welcoming, friendly, happy hostess jess and chefs were fantastic perfect 👌 see you very soon George-Georgina 😁🤴
George . 2024-05-07
MORE AT Google
used to come here years ago regularly and was always amazing however went recently as i was in the area and food wasn't nice iv had better takeaways if you want iceland chips and not fresh grocery shop naan bread with your overpriced just about edible meal this is the place for you. everything used to be fresh years ago and food used to be amazing it must be under new ownership defo nothing like the old lilos in cardiff also said they dont take card payments and wanted cash and told me to go to a cashpoint when i said i cant pay then , just like magic their card machine was working we all know why this happend.
jay h . 2024-05-07
MORE AT Google
I adore Lebanese food and this was fantastic thank you, I'll be back soon.
Sarah . 2024-05-04
MORE AT Just Eat
food missing and col, cheesy chips was. hard and rubbery
mika . 2024-05-01
MORE AT Just Eat
Perfectly cooked and full of flavour, delicious.
Brigita . 2024-04-26
MORE AT Just Eat
I have come here first time. The service is very quick and everybody is respectful. Especially, I would like to thank blonde lady who helps me.
Hakan Karaoğlu . 2024-04-14
MORE AT Google
I ordered a T bone and got delivered a sirloin prawns were small and tasteless
stan . 2024-04-14
MORE AT Just Eat
they are really nice people so loving
STUDY WITH TECHNIQUE BY ADEEL . 2024-04-13
MORE AT Google
I’ve always loved the Shawarma dishes but this one was so disappointing. It was salty and not flavourful at all. It’s a shame as I’m unlikely to be ordering from here again.
Mulongwe . 2024-04-12
MORE AT Just Eat
In order it was at my door in less then 20 mins. It was all packaged so well. It’s a little cheeky that I got the buy one get one free, and it technically says on the listing that it “comes with salad” so it doesn’t say specifically each meal comes with salad…so I only got one salad, Lol. I got the chicken Shawarma. Very good portions. Nan was a bit soggy and the chicken lacked seasoning. The salad was very fresh. The chili sauce is spicy which I loved it’s hard to come by spicy things in the UK. I also got the garlic sauce which was very good and they don’t skimp on the sauce I had plenty in a good way. My Coke was cold? and it was a regular size. I would eat there again because it’s such a good bang for your buck.
chipmunk 142 . 2024-04-07
MORE AT Google
fab food polite and pleasant delivery guy thank you 🙂
kelly . 2024-04-02
MORE AT Just Eat
Ordered from here last night it’s never turned up ran it back today and was told to ring at 8 pm for the management ran back at 8 pm and told them and his reply was yah? And ended the phone disgusting
Layla wills . 2024-03-30
MORE AT Google
This place is a Halal by default. Pls don't embarrass yourself by asking as it is a traditional Lebanon restaurant. The hummus is really fresh, authentic and devotional when you have it. Must try the bread too, it is so soft we could not have any softer anywhere. The chicken and mutton doner plate is next, very tasty juice. The fresh juice mix is the next top, all varieties at 3.50.is quite pricey but the whole place for fresh food we could spare this 3.5 for fresh juice. Keep it up Lilo, thanks.
Senthil Kumar Umapathy . 2024-03-12
MORE AT Google
Food here is terrible compared to other grill places. Chewy, tangy, over cooked. The owner doesnt seem to care anymore about his food quality. Its a bit of a drive but i would suggest anyone in newport to go sarays in cardiff. 100× better than here
alam mottakin . 2024-02-28
MORE AT Google
Cold food, missing half (a whole meal) and the wrong thing was delivered. Poor quality. Such a shame, enjoyed int he past but won't be ordering again.
Jasmine . 2024-02-22
MORE AT Just Eat
I was missing items from the order
Despoina . 2024-02-22
MORE AT Just Eat
Missing items i called the store and i was hanged the phone , they said there was nothing they can do.apart from taking my money and running away with it. Shameful
Harold SJ . 2024-02-11
MORE AT Google
For me it's the best... Delicious food... I try lamb steak, lamb qouzy, and the mushroom sauce it's really good 🤤
Elvis Pantazi . 2024-02-10
MORE AT Google
Paid my first visit to Lilo Grill House tonight to order a takeaway. Ordered 2 starters (Mixed Mezza + Mousil Kubba) and 1 main (Kofta Kebab) to the value of £30. 15 minutes later I collected my order and travelled home. Unfortunately, I had not checked the contents of my order and discovered that only one of the starters was present. This made me feel stupid for not checking things and also a sense of mistrust at Lilo for their unprofessionalism / or perhaps dishonesty. The restaurant had no sit down customers to attend to at the time I placed the order and overall seemed very quiet. I would encourage you to check what you are being provided with, before you accept it, especially if you are a new customer or live some distance away.
Christian Robinson . 2024-02-09
MORE AT Google
Since my husband died I like to have grilled vegetables plus a side at least once a week. The delivery people have always been really nice and I love the food. It is enough to last 2 days. When I have visitors we have Lilo and they love it too. Awesome. Thank you Lilo in Newport x
Jenni . 2024-02-03
MORE AT Just Eat
Very nice food. I love the ribeye steak so much with tasty mushroom sauce. I am a regular there.
Loylus Miah . 2024-02-02
MORE AT Google
Great meal as always. I don't understand the negative reviews here.
Yani . 2024-01-29
MORE AT Just Eat
Lovely food, great fruit juice and smashing service.
Robin Castree . 2024-01-17
MORE AT Google
Lilo is my favourite food. Healthy and interesting things for vegetarian. The people who deliver are really nice. This is Newport branch.
Jenni . 2024-01-12
MORE AT Just Eat
Ordered online, they cancelled the order after 45 minutes of waiting. Called the restaurant and they explained they had no driver to my location. I asked why they were accepting deliveries to my address if this was the case and they hung up. Used to love this place but won’t be ordering again. Very poor customer service.
Ben Jeffries . 2024-01-11
MORE AT Google
Ordered for delivery 2 sharwama on chips both the salad separate with 3 pots of garlic and mayo and 2 cokes £47 in all the salad was tiny I wouldn’t even say it was enough for 1 person the sauces was literally a spoonful in each tub and they didn’t deliver the cans of coke complete rip off sticking to my usual place from now on VALENTINES ON CHEPSTOW RD BEAUTIFUL FOOD
Vicky . 2024-01-07
MORE AT Google
Never again, donner was very thin food was below standards and the drink was not pleasant. I give them an extra star for having a prayer facility.
Sohail . 2024-01-03
MORE AT Google
Food was preordered 2 hours and 45 mins ahead of time needed. It was over an hour late and when it arrived was missing parts of order. How ever what we did receive was hot and tasty just very disappointed in delivery time and missing items amd terrible customer service from restaurant when calling up to enquire about delivery time and missing items.
Sarah . 2024-01-03
MORE AT Just Eat
Poor quality, cold food and half the order missing
Lisa . 2023-12-23
MORE AT Just Eat
chicken and rice way under cooked had to bin it i wont be ordering from here again shame
Michael . 2023-12-23
MORE AT Just Eat
Lilo Grill House wowed us with mouthwatering grills, a cozy ambiance, and top-notch service. A must-visit for a delectable dining experience!
Dreamer09025728218 . 2023-12-19
MORE AT TripAdvisor
Delivered the wrong order. Spent over half an hour trying to contact them, no one picks up. Addition: been over 1.5 hours and no answer
m b . 2023-12-16
MORE AT Google
We ordered an Uber it took over an hour to be delivered I phoned the restaurant and spoke to an incredibly rude and aggressive male who was shouting and talking over me Did not apologise and said ‘this order is not late it was for the time you ordered it’ this was a load of rubbish It was supposed to arrive by 7.55pm it actually arrived at 8.55pm The chicken shawarma was small for the price and was far too salty WILL NOT BE RETURNING
Helen D . 2023-12-08
MORE AT TripAdvisor
It was lovely but being an hour late it was also cold shame because when the food is hot it’s the best ever
Maria . 2023-11-28
MORE AT Just Eat
Food was cold, steak was dry and tough, best part of it was the dessert. Was really disappointing
Jessica . 2023-11-28
MORE AT Just Eat
Food awful, Louis my boy fancied waitress Disgusting
Craig leith . 2023-11-28
MORE AT Google
Cold on arrival. Chicken swarma and chicken kofta undercooked and everything tasted like lamb and that garlic sauce gone off. Foul. Nan bread was crispy and like a cracker. Avoid save your money
andrew . 2023-11-20
MORE AT Just Eat
Excellent food, fantastic service
Leo Hughes . 2023-11-18
MORE AT Google
This is the second time I ordered the T bone and the second time it was changed and still charged for the T bone so not great on that. Food quality though was good and so was delivery however.
Daniel . 2023-11-17
MORE AT Just Eat
The delivery turned up nearly an hour late and was cold
Mike . 2023-11-14
MORE AT Just Eat
Food was cold and very very late
Derek . 2023-11-10
MORE AT Just Eat
This was the first time I ordered form lilo girll house the food was absolutely amazing and it was delicious my compliments to the chef and I will be ordering again next Saturday thanks for the most amazing food
Mark . 2023-10-15
MORE AT Just Eat
Beautiful chicken shawarma. And cheesy chips. Great portion size. Delivery was on time exactly. Thank you.
Daniel . 2023-10-12
MORE AT Just Eat
It was 45 mins late and I specifically asked the delivery driver and restaurant to come into the building to which they ignored and it was close to an hour late, this is unacceptable
Hayden . 2023-10-09
MORE AT Just Eat
The food was very delicious and plenty of it. Thank you so much for the lovely meal. Will order again in the future.
Kerry . 2023-09-30
MORE AT Just Eat
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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3553 Opinions
Firstly I would like to say that the staff are very friendly. However, the food was sub standard. The chips were inedible. Very overdone and devoid of any potato. The beef brisket sandwich very small and bland. The signature burger again overdone and not worth the money. A few pence less than a burger at The Grill at The Celtic Manor which was superb. To top it off my grandson was sick after having the children’s sausage and chips. Didn’t expect anything more than pub chain food but this was very poor.This place has sadly gone downhill.
18 Opinions
Normally when visiting Newport for training at the velodrome I stop at another coffee house but for the last few weeks the training sessions have been earlier, and the normal place has been shut. The staff have been pleasant, and the coffee was nice… I did have a toasted teacake with jam on one occasion, but the jam was far to sugary… Next week I think we'll try the place next door and see how that is, but all in all a reasonable place for a coffee and I would go back. Some of my reviews may seem unforgiving but I come from a time when everything was not “Awesome” and “near enough was not good enough”. So, if I say something is “Excellent” that is because it is somewhere better than most others… and well worth considering visiting. I hope this review was of help, please consider following my travels & reviews in the autumn of my life.
586 Opinions