Lilo Newport Grill House and Juice Bar in Newport

So delicious. Been ordering from Lilo's for about 10 years now, the food is always incredible, fresh and flavourful.

Very expensive and very low quality food. Ordered lamb wrap - it was tepid soggy had hardly any filling and very little meat. Starter was rubbery and had hardly any filling. The desert I ordered was replaced with a different item without notice.

We were visiting Newport for a work event and wanted to eat some Halal food. This restaurant was absolutely fantastic. Firstly, the service was exemplary. The starters were great as was our main. The chef personally came to check in on us and also made local recommendations for dessert. Thank you Mohammed

Always loved to come 😍 and enjoy the ambience with great food.

Excellent food and service especially from the two staffs I’ve met there on duty namely Kennedy the cook and Hibah the waitress! I’ll surely come back for more taste of this magnificent restaurant and I’ll surely recommend it to my family and friends,Lamin!

First restaurant we tried in Wales, as we came from Birmingham. Friendly staff and high quality food (big portion). Couldn't finish platter 1 (we were two). Loved the Arabic tea which was on the house. We coming again before we leave Wales.

Delicious food. Good place for family. Amazing service and highly recommend. Definitely will come back again. Average prices. Thanks

Absolutely brilliant customer service. Very welcoming and Mo is a credit to the company

Quiet day for them we were the only 1z sat at a table inside. WHen we went in 1 lady was serving the entire 1 hour i was there she spent sitting on her phone or outside with her mates. Food is gone downhill had really soggy sticky rice showerima was ok. Wont be going back anytime soon. Prices have hiked up aswell.

Birthday meal with family This was far better than any city rd grill house Cardiff Chef Mohammed and Hamza were 💯 on it making it a wonderful experience Will be back with friends and family more often Respect ❤️

Great service! recommend their mango juice.

Delicious food, well cooked and good service.

Attended with a friend who was visiting Wales very late in the evening. Mo was our host, very attentive from the beginning to the very end of our visit. We did not have to wait long for our food to be served. A very pleasant experience received. Thank you very much, we will visit again soon 😊

I'm leaving this review because I don't understand why there are bad reviews here, it seems unfair to me. We've just left the restaurant. We've been here many times and it's always really good. Today we have ordered chicken shawarma, lamb doner, steak chicken burger with cheese and Okra sauce. All the portions were huge, as usual. The food, delicious, as usual and also the service was very nice, polite and friendly. For the quality you can get here it's not expensive at all. Our experience in Lilo has always been really good and it's the only restaurant we visit when we go to Newport.

Worst place ever,worst delivery,disrespectful staff

food is fantastic service is better then better by HEBA

Fabulous way to finish a bank holiday. Celebrating my sons birthday with his brother and cousin. The food was delicious, and generous. Highly recommend the pineapple smoothie. Service was first class from the wonderful Hibah who couldn't do enough for us. Well done Lilos, we will be back x

Really good food and great value for money

mo was very nice and the food was pretty good

Great food and service from Mo!

The food tastes authentic and of high quality, the Fattoush dish is as if you are eating it at home from the hands of a skilled chef, the meal is large and sufficient. The prices are very reasonable, the place is clean and quiet, the staff in the restaurant are professional and very nice, I was lucky to find this restaurant today.

Food Was So Good. The Steaks Were Cooked Perfect. I’m Definitely Ordering Again Soon. Thank You

This is my second time at Lilos and the customer service was outstanding i would 100% recommend coming here for food and will be coming back for the third time myself thank you to all the staff and especially Mo jacob

The environment is cool, food is nice and service was good and friendly

Good place for dinning in. Nice atmosphere. The waitress amazing. Highly recommended it.thanks

Food was really nice and best service I ever had….

Recommended the sharing platters. Amazing service. Friendly people

We just started walking out of Newport centre after getting off the train and just found LILO’s. Have to say very clean, with really friendly and welcoming staff. The chunks of lamb were tender and well cooked, best kebab I’ve had. It was exceptionally reasonably priced too and I would definitely go here again. Thank you for the lovely food and thank you for also providing us with a taxi number to get back to our hotel. 😀

ordered three shawarma with rice. food is stillnwarm and tasty. delivered on time. Will defo order again.

Absolutely disgusting food was gross had the chicken shawarma wrap had two bites and threw it in the bin also had garlic bread and it wasn’t even cooked properly wasn’t cheap either fair to say I’ll never order from here again just disgusting food don’t recommend at all!!

Was served by Mohammad great waiter

Good food. Been served by Halima. Good service and amazing communication skills. She looked after us. Thank you

Amazing food I came from Peterborough to try this it was very nice

Customer service is good and I liked their food preparation and taste of food I think is amazing

Very good vibe and very good food! Definitely recommend!

Big porton and delicious food. Great service and offered a free Arabic tea. Will recommend the sharing platters.

We ordered food at 12pm and writing this at 3am, called up the restaurant and still no help then they hung up on us. Terrible customer service and scammed out of our money. Won’t be ordering from here again.

Good food. Ordered mix grill, big portion, couldn’t finish it. Friendly staff, and amazing service. Definitely will come back.

Good food. Excellent service. Had good time there, and been offered free Arabic tea after food. Highly recommend it.

Excellent restaurant. Food was excellent and customer service from the staff, especially Mo and Abdul was awesome! Definitely recommend!

We had dinner with my friend it was really bad service and the food to salty

Food was gorgeous and plenty of it definitely will be ordering from here again 😊

Order was paid but never arrived. Tried calling numerous times with no answer.

Did not ever receive my order even though they set it to delivered. We waited nearly 2 hours, tried calling multiple times no answer and no food was delivered and no communication to at least let us know if there was a problem. Very very disappointed

Lovely food and great delivery, 2nd order now and I love it, thank you.

Came here with my husband and vegetarian daughter. Food was great, staff were welcoming and friendly. The reviews honestly make you want to not come here but we took a chance and I have to say I have no idea what these bad reviews are on about. I had a lovely fresh juice, we ordered a veggie burger and chips for my daughter, I had the grilled vegetables plate and my husband had the shawarma chicken plate. It was all so good and there was plenty of it, my husband had lived here for two years now and said it was the best food he thinks he’s had in wales. A great experience overall, we will definitely come back.

The attitude of this restaurant towards it's customers is disgusting. They are avasive when asked about whether their meat is Halal saying is any food in Europe really Halal. They have had meat delivery from none halal butchers. When food has been ordered it's is regularly wrong and when a replacement is asked for, am told take it up with Uber. How difficult is it to send a salmon steak instead I received Beef. I was swore at on the phone for asking a replacement to be sent and phone put down on me. This is a sign that they are not halal people. Muslim beware.

Really delicious food thank you

Order lamb kofta and chicken schwarma Meal. Didn't get the chicken schwarma, only the lamb! Too far to drive back as we ordered collection.

Staff attitude was not great, food portions were tiny n not value for money. We were finishing eating n told to leave as they were closing but on the timings they had another hour. Told us we have to pay cash n machine not working. We had to go out in the rain to cash machine which charged us. They can do so much better.

Very poor - had two consecutive meals in a row now, two weeks apart, both with friends, we all agreed the food did not taste at all fresh. I came here on a whim in February and it was actually quite good. Flavourful and fresh. Two weeks ago in April I had mixed dinner half and half, and I couldn't finish it, nor could my friend, we both agreed it tasted very 'off', especially the chicken. My lamb donner was very thin and dried up, a sign it was old too. Most recent visit, yesterday, I ordered the same on a whim and it was exactly the same poor quality. All of my friends also agreed their chicken donner did not taste fresh at all, had an odd lemon flavour as if to mask the lack of freshness. It was also very hard. The lamb donner was a bit better, albeit pale and very oily. My friends lamb Shish was ok but his rice didn't taste particularly fresh. Even my rice had some hard clumps in it. So, on two visits, both with friends, we all agreed the quality of the food was not great - total waste of money. The actual ambience of the place is very drab too, the maintenance and care of the place is quite poor and feels scruffy. Not an enjoyable dining experience. Better off getting something from your local kebab shop or the chippy. Didn't even take a photo of my most recent meal because it was so bad I never want to remember it again. The owner told me the chicken shawarma was made fresh at 5 o clock that day, if that's what they consider to be fresh and tasty food may God helps us.

Awful milkshake, literally crushed Oreo’s in milk 🫠

Been here a number of occasions and plenty on the menu mouth watering Amazing food highly recommend. Popped in with my mate today and was greeted with a warm welcoming, friendly, happy hostess jess and chefs were fantastic perfect 👌 see you very soon George-Georgina 😁🤴

used to come here years ago regularly and was always amazing however went recently as i was in the area and food wasn't nice iv had better takeaways if you want iceland chips and not fresh grocery shop naan bread with your overpriced just about edible meal this is the place for you. everything used to be fresh years ago and food used to be amazing it must be under new ownership defo nothing like the old lilos in cardiff also said they dont take card payments and wanted cash and told me to go to a cashpoint when i said i cant pay then , just like magic their card machine was working we all know why this happend.

I adore Lebanese food and this was fantastic thank you, I'll be back soon.

food missing and col, cheesy chips was. hard and rubbery

Perfectly cooked and full of flavour, delicious.

I have come here first time. The service is very quick and everybody is respectful. Especially, I would like to thank blonde lady who helps me.

I ordered a T bone and got delivered a sirloin prawns were small and tasteless

they are really nice people so loving

I’ve always loved the Shawarma dishes but this one was so disappointing. It was salty and not flavourful at all. It’s a shame as I’m unlikely to be ordering from here again.

In order it was at my door in less then 20 mins. It was all packaged so well. It’s a little cheeky that I got the buy one get one free, and it technically says on the listing that it “comes with salad” so it doesn’t say specifically each meal comes with salad…so I only got one salad, Lol. I got the chicken Shawarma. Very good portions. Nan was a bit soggy and the chicken lacked seasoning. The salad was very fresh. The chili sauce is spicy which I loved it’s hard to come by spicy things in the UK. I also got the garlic sauce which was very good and they don’t skimp on the sauce I had plenty in a good way. My Coke was cold? and it was a regular size. I would eat there again because it’s such a good bang for your buck.

fab food polite and pleasant delivery guy thank you 🙂

Ordered from here last night it’s never turned up ran it back today and was told to ring at 8 pm for the management ran back at 8 pm and told them and his reply was yah? And ended the phone disgusting

This place is a Halal by default. Pls don't embarrass yourself by asking as it is a traditional Lebanon restaurant. The hummus is really fresh, authentic and devotional when you have it. Must try the bread too, it is so soft we could not have any softer anywhere. The chicken and mutton doner plate is next, very tasty juice. The fresh juice mix is the next top, all varieties at 3.50.is quite pricey but the whole place for fresh food we could spare this 3.5 for fresh juice. Keep it up Lilo, thanks.

Food here is terrible compared to other grill places. Chewy, tangy, over cooked. The owner doesnt seem to care anymore about his food quality. Its a bit of a drive but i would suggest anyone in newport to go sarays in cardiff. 100× better than here

I was missing items from the order

Cold food, missing half (a whole meal) and the wrong thing was delivered. Poor quality. Such a shame, enjoyed int he past but won't be ordering again.

Missing items i called the store and i was hanged the phone , they said there was nothing they can do.apart from taking my money and running away with it. Shameful

For me it's the best... Delicious food... I try lamb steak, lamb qouzy, and the mushroom sauce it's really good 🤤

Paid my first visit to Lilo Grill House tonight to order a takeaway. Ordered 2 starters (Mixed Mezza + Mousil Kubba) and 1 main (Kofta Kebab) to the value of £30. 15 minutes later I collected my order and travelled home. Unfortunately, I had not checked the contents of my order and discovered that only one of the starters was present. This made me feel stupid for not checking things and also a sense of mistrust at Lilo for their unprofessionalism / or perhaps dishonesty. The restaurant had no sit down customers to attend to at the time I placed the order and overall seemed very quiet. I would encourage you to check what you are being provided with, before you accept it, especially if you are a new customer or live some distance away.

Since my husband died I like to have grilled vegetables plus a side at least once a week. The delivery people have always been really nice and I love the food. It is enough to last 2 days. When I have visitors we have Lilo and they love it too. Awesome. Thank you Lilo in Newport x

Very nice food. I love the ribeye steak so much with tasty mushroom sauce. I am a regular there.

Great meal as always. I don't understand the negative reviews here.

Lovely food, great fruit juice and smashing service.

Lilo is my favourite food. Healthy and interesting things for vegetarian. The people who deliver are really nice. This is Newport branch.

Ordered online, they cancelled the order after 45 minutes of waiting. Called the restaurant and they explained they had no driver to my location. I asked why they were accepting deliveries to my address if this was the case and they hung up. Used to love this place but won’t be ordering again. Very poor customer service.

Ordered for delivery 2 sharwama on chips both the salad separate with 3 pots of garlic and mayo and 2 cokes £47 in all the salad was tiny I wouldn’t even say it was enough for 1 person the sauces was literally a spoonful in each tub and they didn’t deliver the cans of coke complete rip off sticking to my usual place from now on VALENTINES ON CHEPSTOW RD BEAUTIFUL FOOD

Food was preordered 2 hours and 45 mins ahead of time needed. It was over an hour late and when it arrived was missing parts of order. How ever what we did receive was hot and tasty just very disappointed in delivery time and missing items amd terrible customer service from restaurant when calling up to enquire about delivery time and missing items.

Never again, donner was very thin food was below standards and the drink was not pleasant. I give them an extra star for having a prayer facility.

chicken and rice way under cooked had to bin it i wont be ordering from here again shame

Poor quality, cold food and half the order missing

Lilo Grill House wowed us with mouthwatering grills, a cozy ambiance, and top-notch service. A must-visit for a delectable dining experience!

Delivered the wrong order. Spent over half an hour trying to contact them, no one picks up. Addition: been over 1.5 hours and no answer

We ordered an Uber it took over an hour to be delivered I phoned the restaurant and spoke to an incredibly rude and aggressive male who was shouting and talking over me Did not apologise and said ‘this order is not late it was for the time you ordered it’ this was a load of rubbish It was supposed to arrive by 7.55pm it actually arrived at 8.55pm The chicken shawarma was small for the price and was far too salty WILL NOT BE RETURNING

Food awful, Louis my boy fancied waitress Disgusting

Food was cold, steak was dry and tough, best part of it was the dessert. Was really disappointing

It was lovely but being an hour late it was also cold shame because when the food is hot it’s the best ever

Cold on arrival. Chicken swarma and chicken kofta undercooked and everything tasted like lamb and that garlic sauce gone off. Foul. Nan bread was crispy and like a cracker. Avoid save your money

Excellent food, fantastic service

This is the second time I ordered the T bone and the second time it was changed and still charged for the T bone so not great on that. Food quality though was good and so was delivery however.

The delivery turned up nearly an hour late and was cold

Food was cold and very very late

This was the first time I ordered form lilo girll house the food was absolutely amazing and it was delicious my compliments to the chef and I will be ordering again next Saturday thanks for the most amazing food

Beautiful chicken shawarma. And cheesy chips. Great portion size. Delivery was on time exactly. Thank you.

It was 45 mins late and I specifically asked the delivery driver and restaurant to come into the building to which they ignored and it was close to an hour late, this is unacceptable

The food was very delicious and plenty of it. Thank you so much for the lovely meal. Will order again in the future.

Worst food ever. Steak was not good so hard .tasteless. They don’t serve the same quality of food what they serve in the restaurant. Very very disappointed

Delicious food, will definitely order again. Slightly late due to big traffic issues in the area.

Last couple times I ordered here, it hasn't been the best. I gave benefit of the doubt. But no still bad. Chips was cold, had to warm in microwave. Barely any cheese had to add my own. Pizza tasted like wood, no sauce to the base. Cheese boraque nearly £6 for 3 which is ridiculous and the cheese was very salty. Lilo salad swimming in lemon juice. Ordered cookies, received wrong ones and was frozen. I won't be returning. Waste of money. Disappointing food.