The Dining Room at the Petwood Hotel in East Lindsey

The service has declined since we last dined here. Little touches have disappeared. The wine is now plonked on the table and initial glass no longer poured. I had the lamb wellington, and was somewhat disappointed to receive 2 small cubes of meat. It was very nice though as was the rest of our meal.

Afternoon tea for four. A wonderful experience in a beautiful setting. Always a relaxing and peaceful envirnment in which to enjoy a more traditional afternoon tea..

The historical hotel was the ideal choice to celebrate leaving the RAF after 35 years service, and what an excellent choice it was. The food was superb, the staff we’re always polite and helpful and the restaurant’s decor was very fitting.

Dinner: Food was stodgy, chips were soggy, couldn't finish my meal. Advised by fellow guests that much better fair was available in village. Breakfast: OK'ish, but sausage little pork, and scrambled egg, gritty.

English/French dishes. Great food at a good price in a lovely setting. Would definitely recommend. Staff were very nice and attentive.

We had a lovely meal for my husbands 60 th birthday. There was a card on the table which was a nice touch. The food was lovely and the service excellent.,..we would return

Beautiful gardens we ordered lunch and pot of tea. They forgot our tea when it came dirty cup. Went into two dirty toilets can't have been checked during day. It was a nice lunch and setting just few things let it down.

Me and my wife had dinner at Petwood the other night and the service was excellent as was the food. Nothing was too much trouble and the history of the hotel was very interesting

The menu looked nicer than the actual food tasted. The beefburger was disappointing as it said 6oz on the menu but this was no more than 4oz. We had the chefs speciality desert which cost £12.50 and was not worth the money. Will not be coming back and would not recommend to anyone.

Service very poor in the terrace bar. Lovely views out. The staff who served us for lunch and drinks really needed more training in customer service. It wasn't very busy when we were there but the wait for the meal was lengthy and then did not arrive altogether. Some staff were walking around with meals that they couldn't find who had ordered, chaotic. Had to ask for our table to be cleared.

Great venue with a lot of history. Being the Officers mess for the Dambusters squadron in the war. Food and service was excellent and good price for the quality of the food. The dining room is beautifully kept and a great place to dine.

We went for afternoon tea for my relative’s 94th birthday and even though I added this to the booking section I was disappointed that no mention was made by the staff, I would have thought a candle on a cake was not much to expect! Why ask the question if no special attention is on offer? The food was very average with sparse fillings in the sandwiches and the scones were more like bread rolls, not English scones. As always it is the setting which is the reason to visit Petwood not the service sadly

Brilliant lunch, on a minimal choice menu. Wonderful venue steeped in history. The food arrived promptly even though we had been advised they were a little short of staff. Food was excellent and the service great without being intrusive. We'll be back.

Afternoon tea was lovely. Just the right amount of everything. Staff were friendly, helpful and polite but unobtrusive. Just what we needed after a very busy weekend.

We wanted to enjoy a classic sunday lunch with great service and the Petwood delivered on all counts,we look forward to visiting again soon.

Afternoon Tea for two, as a birthday present. Building was beautifully decorated for Christmas and the food provided was both delicious and plentiful. Thoroughly enjoyed.

Service and ambiance fantastic , value for money we had the champagne afternoon tea .Definitely be back will bring friends for afternoon tea / dinner or lunch

We took our 94 year old mother out for a pre- Christmas lunch on Sunday. It was our first visit to the Petwood Hotel, and we were not disappointed. I'd enquired before arrival about menu and access arrangements and the serving staff had read notes, and were so attentive and courteous. The meal was delicious, too, and there was even a pianist playing at the entrance to the restaurant, which added to the ambiance. We felt very well looked after, and will be returning again before too long.

It was so nice to be back at the Petwood they have not been open to non residents for evening meals due to covid and staff shortages .We took our son and his wife for a meal as we had not seen them for a long time. They had made the menu smaller again because of lack of staff but still plenty of choice.The service was very good and the food was upto the usual Petwood standards ,We all really enjoyed our evening it is such a wonderful place.

Front of house staff were mostly new and were incredibly good. They were friendly and helpful so please look to who was on duty for Friday 2nd December to give them the credit they deserve The batter on dish was not as light as usual and slightly undercooked but hopefully this was a one off

A lovely setting and a very tasty afternoon tea. The staff were friendly and attentive and the birthday card for my wife was a lovely touch. Not our first visit and won't be the last!

The Petwood, I would like to thank everyone at the hotel, the people who had to put up with us changing the bookings a few times, to the lovely staff who looked after us.The hotel is beautiful, the building, setting, steeped in wartime history, Mum was born during the Second World War so for her this place is truly magical.We will see you in the spring when we return to Woodhall from Los Angeles.Thank again, you gave our family a memory that will live forever.Paul , Marta, Mum, Ian & Kerri, Em & G, xx

An excellent hotel with stacks of history. Afternoon tea was delightful and the staff were amazing , couldn't do enough for you. A really lovely place will be coming back

Always a treat to visit Petwood, gorgeous building with an amazing history and wonderful atmosphere. Pie and chips for me and veggie burger with salad for wife. Doesn't sound much but both meals where lovely. Restaurant is well laid out and the staff, as always excellent.

We were thrilled to finally get booked in for a meal at the Petwood after Covid rather delayed things! The staff were extremely welcoming and friendly, especially after a false fire alarm had us congregating in the car park in freezing temperatures and snow falling! The food was absolutely delicious and beautifully presented, with a good choice despite the reduced menu. The only downside was being sat right beside the door, which meant it lacked the atmosphere of a table further inside and we felt a little bit excluded. The birthday card left for my husband was a lovely touch. Tx

On arrival for lunch, a pleasant young man showed us to a table in an uninteresting room with very plain wooden tables and chairs. I then visited the Ladies and discovered an adjacent, much more attractive and welcoming room with large bay windows and several tables. Some tables even had white table linen.When the ladies on the next table were asked for their order, they were heard to say 'we were just thinking you had forgotten about us'. Clearly they had been waiting ages. Another party nearby expressed their disappointment with one of their meals.Our table was wooden with a glass top which revealed numerous stains on the wooden table top - not at all what I expected.We ordered Ham, Egg and Chips - the chips were almost cold and some were hard and not fully cookedThe staff generally did not seem very engaged with their customers and appeared to be poorly trained. As I took my final mouthful of edible food, a member of staff stood by the table and asked ' have you finished now, I could take your plate' I was still chewing and don't usually speak with my mouth full!We haven't been to the hotel for years but have fond memories of visits for meals and attending balls. On this occasion we had decided to eat with you after a visit to the BBMF Centre and having considered the range of eating establishments in Woodhall Spa felt the Petwood would be a good choice.Sadly we were wrong and are unlikely to visit again or recommend you to others.

Went for anniversary afternoon tea... A lovely thoughtful card on arrival. Afternoon tea was totally gorgeous! Bottomless tea or coffee too. Staff were lovely very helpful too.

Just spent a few days at this amazing hotel. Hotel was stunning so much history. The food was the best and the staff couldn't of been more helpful and friendly. Will definitely stay again. Couldn't give anything less than 5 stars. 😊

I cannot comment on the hotel facilities, as I have not stayed as a guest.What I can say it the the once upmarket Sunday lunch has totally lost it's charm. The accomplished piano player in the hall, the cosy log fire, silver service and happy efficient staff have all gone.Instead there is a cold, silent, unwelcoming building, surly unmotivated staff, watery vegetables and no ambience.Management must energise the whole business, otherwise they will squander the legacy of this fine historic building.

The afternoon tea was booked for a birthday present. The food and service was excellent and was enjoyed all the family. A lovely touch was a personnel birthday card for the birthday boy. Would highly recommend an afternoon tea at the Petwood Hotel.

my husband and I had dinner at the petwood on Saturday 13th November. We had tried to book a stay there but they were full, so decided to dine there instead. It was a treat as my husband works for nhs and has been doing 7 day weeks through most of the year. We fancied a break and a treat. The gardens and outside of the building is lovely and we had a walk round , then as soon as we walked in we were treated in a friendly and efficient manner. The lady and gentleman serving were lovely and couldn't do enough for us. Meal was delicious, I had chicken in lime and honey marinade and peanut butter tart. We asked if we could have a look around and was told of course, and we had a little look at the dambuster room ,and the downstairs, all lovely. we felt a bit bad as it is card payment only so couldn't leave a tip, but we would love to visit again, and hopefully stay. I would highly recommend it. I saw previous reviews mentioning the younger staff who are training, all I will say is that all the staff including the younger ones were exemplary. Looking forward to visiting again, Ann and Richard

Lovely venue for afternoon tea. Good selection of sweet and savoury items. All very well presented. Staff were very attentive with great service overall. Would definitely recommend.

This review (which was requested by Trip Advisor) has been delayed to allow reasonable time for Petwood Hotel to fully address my group's dissatisfaction with an October Sunday lunch.We considered the quality of service, food, and staff attitude so below standard on that date that a written complaint was submitted the next day. I duly received a written response from a member of senior management stating that I would be contacted by them to discuss my concerns and that another staff member would issue a full refund.To date, some 4 weeks later, nothing has been actioned.Ignoring both customers and their feedback misses the opportunity to make positive changes to products and services. Complaints give the opportunity to neutralise negatives and build stronger relationships with customers, whereas issue non-resolution does nothing to aid customer retention. Even if the customer’s initial experience was negative, by demonstrating that the business is eager to rectify the situation, they can turn unhappy customers into loyal ones. Petwood Hotel needs to realise that by not using complaints as a vehicle for improvement it is doing itself a great disservice. Service users that take the time to submit a poor opinion, do so because they want a better experience, not only for themselves, but for future customers. It is rather sad that this company's Customer Service maxim appears to be making “ shoot the messenger” a popular sport.

Very relaxing atmosphere friendly helpful staff. Lovely to sit & enjoy the beautiful presented & very tasty afternoon tea with a very talented young lady playing the piano. We were not rushed & made to feel very welcomed my friend & I totally enjoyed the whole afternoon & can’t wait to do the whole experience again

Heard about this hotel via a trip to the Lancaster aviation museum. Booked on line for lunch, staff very knowledgeable on food, service good,food devine, was shown the dambusters room.

We were really looking forward to Sunday lunch at The Petwood after a 2 year break due to Covid etc. In the past we always enjoyed excellent ambience, food and service.The weather was sunny but not the mood of the reception staff who we heard telling someone off loudly for “not booking on-line”. This did not bode well, but worse was to follow.“We are pleased to welcome you” it said on the website, but the lack of other visible staff in the building made us wonder if a mass alien abduction had taken place. The bar resembled the deck of the Marie Celeste. It was empty, cold and silent, apart from a strange machine in a cupboard that was gurgling and popping.The dining room didn't look Covid-friendly as the tables seemed rather close together without any perspex screens between them. The few waiting staff looked like school-kids who had brought their old black & white clothes from home to wear. They seemed to lack direction as well as masks.The food itself was a total let-down. The food was more “transport cafe” than “fine dining”. . The “team of talented chefs” mentioned in other reviews seemed to be having a lie-in and sent some trainees as replacements.The roast dinners looked nothing like the picture on the website.The plates were covered in a brown sludge that we took to be gravy. The meat, when uncovered, was so fatty that I suspect the animal, in life, had been a stunt double for a Sumo wrestler. We played “hunt the tiny roasties” and managed to score 3 and they were like bullets. The unidentifiable vegetables were pale and flaccid.We thought we had somehow walked into an episode of “Ramsey's Kitchen Nightmares” by mistake, yet trying to find and gain the attention of any staff member was as effective as trying to herd cats. So we gave up, paid up and left - vowing never to return.All in all totally underwhelming.The only high point of the visit was walking around the gardens and looking at the remains of a Bouncing Bomb. A few days later we discovered that out of the 10 hotels listed in Woodhall Spa, The Petwood had the lowest Local Authority Food Hygiene Rating.

The petwood is back to its best, excellent food and service. Thanks also for reserving us the table in the window as requested.

Beautiful setting in the wondeful Woodhall Spa. The hotel itself is a delight, a delightful throwback to less troubled times somehow. I felt very relaxed here. Its history and "extras" such as the room dedicated to the exploits of the RAF during WWII were really interesting. <Hint - anyone who built Airfix warplane models during their childhood should visit>. And the tea itself was extremely good - everything was beautifully put together and presented, and very tasty. I think an extra option of "savoury" afternoon tea would be a brilliant extra choice for those who don't have the sweetest of teeth. Great staff too, no fuss or bother, just did the job professionally.

Although we have visited The Petwood many times we have not previously partaken of Sunday lunch. Now we realise this was a serious omission! The two or three course lunch menu offers a good selection of dishes including traditional roasts. We were seated in the wood-panelled dining room with background music by an accomplished pianist on the grand piano. Service was good and the food was delicious and nicely presented. With two courses at £26.95 and three courses at £29.95 we felt this was good value given the quality of the food and the surroundings.

We went for afternoon tea before visiting the Kinema. The tea was absolutely 5 star. Just charming. The pet wood gets it right always

Had afternoon tea was very nice would have been nice to have been asked which filling in the sandwiches we wanted as I don’t eat meat and my wife does not like egg. But overall once this was sorted out we found the food very enjoyable and will definitely return. We enjoyed the walk around the grounds afterwards and cannot believe it was our first visit.

Food is always great. Lovely, historic surroundings. At the moment, staffing is a bit light but it means the staff who are there need to be more attentive to the customers and not leave them hanging around to pay and go, when they've finished. Staff are always friendly, though.

It has been a long time dream to visit Petwood Spa Hotel, for the history of Bomber command. It is a beautiful house and grounds, sun was shinning and it was a lovely afternoon. We had afternoon tea and we enjoyed every moment, the only thing I would have changed would be the tea (Yorkshire Tea is a better brew than PG) it's definitely somewhere I'd like to stay next time we visit, stunning place to visit.

It appears that The Petwood is giving a WW11 dining experience complete with rationing.Meat was stringy and fatty (note to self - let Jack Spratt's wife know). V small portion vegetables tasteless and boiled to within an inch of their life.Miniscule sweets looking rather lonely in the centre of a large plate.It seems the restaurant manager was AWOL as no-one came to check on us. Telling the waitresses only resulted in a 'I'll let them know".IMO not worth £29.95 per head.Won't be back.

We frequently go to the Petwood for meals, drinks and family events. The staff are so friendly and welcoming. Nothing was too much trouble and is done with a genuine smile. Despite the best attempts of 8 month old twins to chew everything in sight, including the table, we had excellent service, were made to feel at ease and enjoyed a wonderful afternoon. The grounds are a bonus giving us the opportunity to go for a walk between courses. We will continue to return often. Thank you.

Beautiful surroundings, excellent staff beautiful champagne afternoon tea. We have stayed at the hotel previously and decided as we were back in the area it was a must to return. A piece of decadence in gorgeous atmospheric surroundings. Definitely recommend

I attended a function with buffet in one of the "side" rooms at The Petwood.It was nice to see that the room had been refurbished and looked bright and clean.There was plenty of tea & coffee available and the Gluten Free food was placed on a separate table and labelled as such.Unfortunately the vegeteran food was not treated in the same way. The egg sandwiches were packed tightly in between the meat and fish ones, so they tasted of fish/meat..Most disappointing

We had Sunday lunch on the terrace as we were accompanied by two dogs! Beautiful weather for end of September!! Service was attentive and helpful! A bit like Mr Slater, food was nicely presented and plenty of it but did feel a tad expensive at £130 for 3, although this did include drinks and a bottle of wine. Lovely setting though and we did stroll around the grounds afterwards. The history of the hotel was a definite bonus!

Lovely surroundings, great food and great staff. Always attentive and they always look after their customers. Even having a birthday card on our arrival for my hubby. Thank you.

A colleague and I met for lunch and enjoyed the most superbly cooked hock of ham and trimmings. The price was extremely reasonable and the service perfect.

We were given the Sunday lunch menu as soon as seated, although had to ask for the drinks menu. It was a bit disappointing that the only vegetarian main course on the menu was potato gnocci served with potatoes. Otherwise it was all OK: the food was nicely prepared and presented, service was good, The Dining Room is a pleasant setting for a meal, and the gardens are nice to stroll in if weather permits. All up £120 for lunch for three, including a drink each. Overall, a pleasant experience, but not quite as good as I would expect for this money, it would be good to see a bit more effort made on the menu options, both the meaty and the vegetarian.

Beautiful Hotel and grounds; dining area stepping back in time, but in a nice way! Menu choice was not as I was expecting, I looked on-line and thought the full menu was available, but they had a lunch menu only - which was perfectly adequate for what we wanted as we were en route to our local accommodation for a short break.

3 of us had the prawn starter of which 2 had the core of the lettuce, and one had the terrine which turned up with no brioche. Main chicken came with no veg or potatoes simply chicken with some sauce and the other veg we had would not have gone with this dish.Roast potatoes wee no crispy, no salt and pepper on table, no sauces offered or on table, had to ask for cutlery. No pot of gravy , just napped which was cold when arrived. Why I didn't complain at the time, it would of been rude infont of the people who invited and paid for the meal.disappointing to say the least

The Petwood Afternoon Tea was a great way to celebrate a double 50th birthday. We were made to feel so welcome and nothing was too much trouble, it was a really enjoyable afternoon. The afternoon tea was superb.

We had a lovely lunch despite the difficult ladies on the next table that didn’t stop complaining. Service was excellent and despite the reduced menu our food was lovely. We always love the desserts and this time was no exception. I had the sausage and onion panini and coffee panacotta for dessert which was lovely.

I took my daughter for afternoon tea at the Petwood for her birthday, following a visit to the Battle of Britain Memorial Flight. She loves planes and RAF history and was fascinated by the WW2 officer's mess and its memorabilia. Both the food and the service were excellent and the setting is beautiful. The gardens are well worth a walk around.

Very poor service, ‘apparently due to a shortage of staff’….not guests problem, don’t tell us! Front of house ‘stand in’ poor- we really don’t care if you are usually behind the scenes, can’t get the system to work…etc, ets….you just don’t moan and tell the customers, very obviously management, who thought she was ‘beneath the job’!!Our lovely waitress (s) were smiling and helpful, despite getting the brunt of many complaints and actually said, please complain or nothing will be done. Presumably the manager who declined to come and talk to us merely telling to waitress not to charge for desserts thought that was enough….definitely not! Extremely reduced menu….why not tell us in advance? To us it was a special visit, but it was the opposite experience!

Had a beautiful afternoon tea celebrating a special birthday with a friend.The staff were very attentive and the afternoon tea was very good value for what we had.We were told that the pastry chef was excellent and he certainly excelled himself.The complimentary Birthday card and glass of prosecco was a lovely touch too.Will certainly be back.

One of our number reported having enjoyed an excellent tea at the Petwood Hotel so I booked an early tea for us to have at 1.30 before going on a walk around the gardens. Friendly welcome on arrival, lovely presentation of the tea and helpful service when more tea and coffee requested.

Organised a surprise birthday treat for our daughter.She had no idea of this.Petwood Hotel staff who took our booking asked if it was a special occasion. With this came a lovely gesture that a card or some sort of celebratory recognition would be put in place on behalf of the Hotel at the table. That made it an even better event.Nothing. Checked in, led us to our table and that was it. My wife and I didn't know what to do.Is there some sort of communication breakdown ?Probably bad on our half for this rant, but when you make these arrangements Petwood at least make an effort to fulfil.

Wonderful garden setting for afternoon tea. We were very thankful to be able to bring along our rescue dog who is too scared to be left alone or with other people. We thought the afternoon tea was delicious and our dog enjoyed a portion of chips. Thanks for creating such a beautiful space for humans and dogs.

Let me start by saying I enjoy visiting the Petwood Hotel however this was my first Sunday Lunch experience and I must admit I was disappointed. The service was quite slow, although pleasant, the food however was poor considering the cost, I have had better pub lunches I’m afraid. Dining at The Petwood should be a special occasion, sadly this wasn’t, please take this review as healthy criticism , as I would like to see things improve, as then we would all benefit.

Have been to the Petwood many times both as a resident and for dinner / lunch. Probably my favourite hotel anywhere in the world for its wonderful ambience and being in the village where my mother was born. The whole industry has had and is still having an incredibly tough time following the pandemic and the Petwood is no exception. Staffing issues in particular have had a major impact with thousands of people leaving hospitality for other work. HOWEVER, my wife and I visited along with my brother and his wife for dinner on Saturday and both the service and the food were faultless. Staff were warm, friendly, helpful and smiling, service was fast and efficient and the food was excellent. The note on the menu apologising for its limitations due to staffing challenges they were facing left us wondering what to expect but those expectations were well and truly exceeded. Hopefully people will continue to support the Petwood in these difficult days and I would highly recommend a visit.

Plenty of staff few guests but slow and not attentiveOne chips cold came back coldCaesar salad very poor recently had excellent one at holiday inn derry But this version just a big bowl of saladPotatoes rare for anyone to eat one we Had 3 for four people. What a waste anyone with any care would advise of the portions thst would be proper good service The server thought it funny this portion fiasco.Covid could not dismiss this low standards gone down a lot

An afternoon tea at The Petwood was a birthday treat for my 87 year old mother and 4 friends. We all thoroughly enjoyed the experience. The sandwiches and cakes were delightful. Unfortunately we did have to wait a while to be served but it was noted by the management and some money was taken off the bill.Although in a wheel chair mother was able to have access to the table and also enjoyed being wheeled around the gardens by a younger family member. I would certainly recommend this experience.

Staff - friendly, attentive and happy to serve. The did the best with what they were given.But...The food - for the 80 pounds we spent on the two course offering (we declined the third course option after having pushed through the appetisers and mains), which included a proper tip, two coffees, and a bottle of water, I expected better.The menu was pedestrian in its offering and although some might say 'standard fare' in an olde English sort of way, it severely lacked in originality or creativity. This was a menu from 1978, offered at a 2021 price.Had the food been up to scratch then this quirk of a time warp would have been completely fine, but I don't think that anyone on staff or in charge of kitchen or in management can have possibly tasted any of the dishes themselves. Had they done so, then I suspect the preparation and quality would have been overhauled a long time ago.The veg was watery and tasteless. The gravy was something akin to Bisto and the meat - whilst not overcooked, was severely under seasoned and the salt at the table did nothing to remedy this problem. The roast potatoes were tasteless and impossible to cut into without really leaning into it. Presentation - The cutlery on the tables is left over from any school cafeteria - although we asked for and did receive perfectly lovely steak knives when the time called for it. The uniforms worn by staff are basically of a 'bring your black trousers and a white shirt from home and you're fine to work here' design. And not one staffer was wearing a protective mask - which shows very little regard for either their safety or customer needs to feel confident that the management is looking after our best interests. Whilst the tables were well spread apart, it seemed that all the clients were bunched into one area where we were in much closer proximity with one another than we needed to be.Considering the grand exterior of the building, and the expansive dimensions of the dining room, and of course the price - we left feeling very underserved and a bit misled about what a nice Sunday Roast it was meant to be.Saying all this, the afternoon tea that others were having looked really nice. Perhaps that is what we should have come for instead.I hope that management gets more involved, and at the very least sends someone to dine by anonymously pretending to be a customer in order to see what the experience is really like.You can do better.

We enjoyed an excellent Sunday Lunch at The Petwood Hotel. Menu was very good with a varied choice of dishes available for each course. Very well cooked and served and everything arrived piping hot without any delays. Staff were friendly and attentive and followed good Covid protocols. People arriving at the restaurant were well spaced out to avoid any queuing and and to assist the chefs to avoid any delay to food being served. Very well run restaurant and excellent food. We will visit again soon.

I am sorry to say that my experiences here are going downhill each visit. Last time we booked we had to wait 15 minutes to be seated. This time we were seated quickly but despite the very low numbers in the restaurant we seemed to have been forgotten. Eventually we were asked to order. We went for the afternoon tea. It was okay but not worth £24.50 per person. The waiting staff were not seen again for an hour so I took myself to the bar to order drinks. Then when we went back to the bar to pay the bill. My wife had a voucher for her birthday but paying this way caused problems. We had to email the voucher to the reception. It all seemed too much. For £50 for two people, I think we will go elsewhere in the future.

When we booked the Afternoon Tea online, we stated that one member of our group had dietary requirements. However, this was not initially catered for. The waiter soon returned with appropriate alternatives and we all thoroughly enjoyed our afternoon. The staff were very accommodating and the food was fabulous. We will recommend this hotel to family and friends and will definitely return.

Amazing venue, building and food. Given the size of building can't believe one room cannot be made dog friendly for indoor dining. Seems at odds that dogs allowed in bedroom but not a bar area or specific room. Large parts of grounds seemed unkempt. Several fountains had either run dry or were blocked by green algi. One water feature is dedicated to the life of Princess Diana. We happened to visit on the anniversary of her death and the only reason it wasn't working was that the water level was too low and it was blocked up. The building is so well kept and the food was of such high quality that it is definitely worth a visit.

Service good as always, new booking arrangements work well with suitable text reminders. Food quality remains excellent but the restricted menu is disappointing and I fear that they (and other establishments) may be using the pandemic as an excuse to cut costs.

I took my husband for afternoon tea here for his birthday and thanks to the caring, attentive staff we were made to feel very special and valued. The food was delicious and so very fresh and the waiting staff made sure everything was perfect. Thank you so much and I can highly recommend a visit here.

Simply lovely cream afternoon tea with one gluten free that looked exactly the same as the ‘normal’ ones! So pretty. Unlimited pots of tea. Great setting and service. We booked in at 4pm and left at 7pm! Excellent value for money. Highly recommended.

Afternoon tea at the Petwood Hotel was really nice. The food was real good and plentiful. The staff were helpful and pleasant. The only thing not so good was getting Tea and coffee refills was slow but that is just a minor thing.

The food was excellent quality. The service was good. Very nice surroundings. Overall a very pleasant afternoon. My only small issue was that I did ask when booking that the coffee cake was changed for something else. That didn't happen. It really is only a very silly issue but I think it would be nice to have a choice of cakes. Apart from that it was really lovely.

Really lovely afternoon ..tea was lovely..staff really friendly and helpful . After tea we had a stroll round the gardens and the drinks on the terrace. Perfect !

Afternoon tea at the Petwood Hotel, a very pleasant experience, the service was excellent and the food was delicious. We had chosen the Gin and Tonic afternoon tea and it was good to try out a different kind of Gin from the selection they had.

We always eat at the Petwood as you are guaranteed an excellent meal, and this evening was no exception. We were also delighted to see several familiar faces of staff who had been employed before the pandemic were still working there, as the Petwood staff are what staying, and eating there is all about.

I would not normally write a negative review, however the Petwood sent me an email asking me to leave a review.I went with two other family members for afternoon tea on this occasion. I have frequented the Petwood on numerous occasions over the years and never really had cause to grumble.We were shown to our seat rather promptly upon arrival. 20 mins later no one had asked us what we would like or offer us refreshment. Staff walked by like we had borrowed Harry Potters invisibility cloak. It would have been polite to ask what we wanted to drink or at least acknowledge us and apologise if there was a delay.I called over a very pleasant young man and asked for tea while we waited. Tea arrived and as the young man turned to depart I enquired if he was taking our order. He did so and 30 minutes later our afternoon tea arrived more disappointing another table received theirs well before ourselves despite arriving long after us.The serving staff lack direction and co-ordination.The food however was lovely.

From arriving to our meal, everything was lovely in this wonderfully atmospheric hotel, with all its wartime RAF. associations. Food menu is fairly extensive but not too fussy. Food was delicious and served promply. All in all, a great evening out, just what we wanted.

we had the afternoon tea as a present fot our 50th wedding aniversary,we arrived and booked in they gave us a card which was very nice of them, then we waited for our t to arrive having been to the bar for a drink, we waited for an hour nothing arrived so we had to remind them that we where here !! it was very nice when it eventually came but was very disappointing to wait so long.

We visited Petwood Hotel for last Sunday Lunch. The hotel is lovely but the service was very poor. We did not receive our starter until 50 minutes after sitting down! The food was very average for a 4 star restaurant (the turkey was very dry). When I complained the cashier knocked off some of the drinks and said they were having staffing problems in the kitchen. There was a long wait between courses. Not really good enough. Bill Brocklesby.

Currently staying for our wedding celebrations. The staff are working tremendously hard under difficult circumstances. The ladies at breakfast this morning had nothing but smiles whilst we could hear some people being quite rude to them. We do appreciate your hard work. Thank you

Looked forward to our afternoon tea but what a let down. On arrival had booked us into the restaurant despite us booking the terrace due to having the dog. Fortunately not busy outside so not an issue. Arrived at 1.30, Tea, coffee and a beer for hubby ordered and served 20 mins later minus milk. Waited for waitress to come back out with some but after waiting 10 mins had to go ask. When booking on website and ordering at the table, stated no fish in sandwiches, when food came out at 2.10pm had fish, waitress apologized and took back, correct order came out 10 mins later. By this time hot drinks had been well and truly drunk/gone cold. After that had no further service from any staff, can’t blame COVID as went to the toilet and saw 3 stood chatting and 1 stood a couple of tables away from us for 40 mins taking to her family and entertaining her grandson who were dining. Had no offer of hot drink refills and hubby couldn’t order another beer as seemingly no service outside. Food was okay, 4 finger sandwiches which amounted to 2 slices of bread. Cakes were nice enough, however on a plus the Pannacotta was to die for and the star of the show. Sorry but expected more for just short of £20pp, service shocking and food nothing to rave about and certainly not worth the cost.

Went to Petwood Hotel for lunch for Daughter's 50th birthday.Very poor menu and the food we chose was terrible could not eat it.They accepted our complaint and no charge was made.Such a shame as have been there often and always been excellent.

The Hotel never lets down. The location, condition, food and staff as always made the visit probably the most pleasent we could find. Very covid safe, we will be back maybe for a stay next time. Well done Petwood for looking after 6 hungry bikers.

Excellant historic building.Food fresh, home made. PerfectService slow, needed to be allocated tables. Not attentive. Would visit again. Recommended

The setting of the hotel is beautiful and the stories and nostalgia of the history is moving. The service of the staff and the willingness of the staff and historian to impart their knowledge of the stories surrounding the dam busters was intriguing. We enjoyed a very pleasant couple of hours having morning coffee and walking around the grounds.

We have dined at the Petwood on many occasions but this has been the most disappointing meal there. The menu offered poor choice and the quality was not up to its usual standard. Not a good impression for staying guests.

Sunday lunch, excellent choice, knowledgable attentive staff. Good well presented tasty food. Well recommended for friends and families.

The Petwood Hotel is a lovely place to enjoy a meal or afternoon tea, so much history and character in the place. Very friendly and helpful staff make sure your visit is a pleasant one.Afternoon tea was lovely with a good variety of food offered, good value for money in such a lovely setting.The Gardens are beautiful and take time to look at all the pictures and information on the Dambusters who were stationed there during the war.Well recommend a visit.

Met up with friends , menu on offer very disappointing as no main meals . The paninis were very tasty I was told but I had fish cake which was just potato ,hardly any fish in it. The chips were not fresh and my friend had a duck pancake which was inedible. We did say at the time but got no money taken off the bill . I had been 2 months ago and had a total different experience as it was lovely and food delicious . Will be a while before I go again .

From the time of my arrival the whole experience was going wrong. The young lady that was checking our booking did not seem to know what she was doing. After some time when she had finished arguing with some of her colleagues, she showed me to an outside table, I advised her I had booked an inside table due to my disability, she informed she will see what she could do. She moved my party inside to an area near the bar, which was not suitable but is was the best she could do. We then sat at our table for at least 25 minutes and nobody approached our table. My wife had to go to the bar and get somebody to serve us. A lady came and took our order, she then plonked a whole load of tea pots, water pots, coffee pot etc onto to the table and left us alone, it looked as if we in a transport cafe. I asked for a cafeteria but got a pot of coffee. The door leading to the outside dining was open all the time, people coming backwards and forwards and it was cold, therefore our tea and coffee got cold awful quickly. We eventually got out afternoon tea, which was plonked in front of us, with all the pots still remaining on the table, then my wife had to ask a manager if we could have side plates, he apologised, left and went and got some plates. I was expecting a lot more from an establishment like this, there was no finesse, waitresses going backwards and forwards moaning about their workload etc. As a former Catering Officer in the Royal Air Force I was expecting much higher standards. As it was my birthday (Thanks for the card) I felt the cost (£74) did not warrant the visit, needless to say I would not return to the Petwood Hotel again or recommend to friends. My guests were looking forward to the day but were left cold and disappointed.

I love the building and history, however the food for lunch this week was disappointing, manager took food off our bill & apologised, l have had brunch here a couple of times that was better than lunch.

The setting for lunch was beautiful. You could not fault the garden setting in the beautiful sunshine although less wasps would have been greatly appreciated. The service was not to the same standard. We were left waiting for ten minutes by the waiting to be seated sign, not great when my husband was finding standing painful. The service was slow. The food was simplistic however very tasty. Despite the slow service, I would go back.

We had cream tea-it was amazing. Good selection of sandwiches, cakes & of course scones, jam, cream.

Delicious food, fabulous service, gorgeous setting, wish we'd of stayed the night. Picturesque setting.

We had an absolutely fabulous experience at the Petwood. The hotel is an amazing looking building packed with history. The flowers in the beautifully kept grounds are gorgeous and full of life, the food was delicious and the service was first class. I'm building hours as a helicopter pilot so I was looking for somewhere pretty to take my wife and some friends which served afternoon tea and had space to park a helicopter. Whether you intend on coming by road or by air, you'll have a great time at the Petwood Hotel.

We went for afternoon tea for a mother and daughter afternoon and it was lovely the food was outstanding, taste was amazing very well presented, and all the staff were lovely and friendly will definitely visit again in the future, the grounds are beautiful to walk round as well.

Not the old Petwood as we knew it. Very limited/poor menu. The staff were friendly enough but the welcome was missing, they did what they had to do but no more. There was just no atmosphere and we were disappointed with the experience. The food we chose was very ordinary and it lacked presentation. The chips had a fancy name but were just frozen chips!!