The Dining Room at Hilton London Hyde Park in City of London, Westminster

Hilton Hyde Park & the Energy of London We stayed at Hilton Hyde Park for three nights. As always, Hilton is my first choice, and this time was no different. Despite a minor issue with a rude waitress that led to missing one breakfast, I don’t want to let that overshadow my memories of London. What made this stay special was not just the hotel itself but the experience of walking through the city. From Hilton Hyde Park to Harrods, Oxford Street, and Franco’s London, we walked everywhere. In London, walking itself is enough to enjoy—the streets are alive, filled with thousands of people, yet despite the crowds, everyone is kind, and there’s no rudeness. I couldn’t help but reflect on how much things have changed over time. In the past, people walked these streets lost in their own thoughts, carrying their problems or joys. Now, almost everyone is smiling as they talk to friends on the phone or engage with social media. Maybe, in some ways, this shift has made people happier. Social media has its advantages, especially for those living in vast metropolitan cities like London. Yet, there’s an irony to it all. People are never truly walking alone, yet in some ways, they are more alone than ever. Even in the most crowded streets, digital connections seem to replace deeper, real-world interactions. But perhaps this is just part of modern city life—a new kind of togetherness, shaped by technology. Regardless, London remains one of the world’s greatest cities, and Hilton Hyde Park offers a fantastic base to experience it. If you love exploring on foot, immersing yourself in the energy of a city, and embracing the changes of modern life, this is the perfect place to stay.

The location of this hotel can’t be beat— very convenient, right on the park, and close to public transport options. The breakfast and restaurant were also great. However, the quality and cleanliness of the hotel was concerning. When I checked in, I noticed numerous bugs crawling on the walls (ladybugs/Japanese beetles) as well as a couple of dead ones on the carpet. I didn’t say anything at first, but when I returned home from dinner that night, there was a massive spider in the corner of the room along with more beetles (the room had also been tidied but not vacuumed, as the dead bugs were still on the carpet.) The desk staff person was kind enough to move me to a new room, but repeatedly asked me to leave a positive review and mention his name, which was odd, since moving me to a room without bugs felt like the bare minimum. The new room was smaller and smelled moldy after a day or so. On the last couple of days, there was also a foul sewage smell that would come and go. I believe the desk staff was doing the best they could, but the hotel is in need of renovation and the cleaning is subpar. I’ve noticed other reviews mentioning similar issues, so I hope the hotel takes this seriously.

I booked Hilton London Hyde Park for my upcoming trip to London , except I'd forgotten that my international flight was an overnight flight and I really wouldn't be arriving until one day later. I immediately (within 5 minutes of the initial booking) tried to update my reservation, but hotel management denied my change, so I'm left paying for an additional day I'm not using. Planning an international trip to a country you've never been to can be stressful. I'm really disappointed in the service, and I wouldn't recommend this hotel to others.

We really enjoyed our stay at the Hilton London Hyde Park Hotel. The location was very convenient—across the street from Hyde Park, and next to Queensway subway station. Several restaurants were within half a block. The staff at the hotel were uniformly friendly and helpful. Daniele, Melissa, and Clarena were outstanding..

We had a wonderful experience and three very helpful employees. They displayed service above and beyond what would be expected. They looked things up for us and helped us with every question we had. Daniele ordered a car for us and recommended a phenomenal play. We went to see moulin rouge. Melissa Clarena

We booked a room with park view but the window was completely covered by a black plastic, the room also smells moldy. We asked for the room changed but the manager was very rude and downgraded our room, such a shame for Hilton hotels!

Regarding my reservation over booking.com the total amount of stayed should be 2328 GBP (including TAX) for 3 rooms but you charged me 2806 GBP (after 2 days checked out) and still a lot money blocked from my credit card. (check in 4 th of februay check out 8 th Fabruary. I had 3 rooms one that I stayed room number 320) Once I have checked out, you have also gived me 2328 GBP invoice. I am Hilton Honors Diamond member (#266736432) and first time see such a huge problem. My problem started as I have checked in and keep continue till now. I had contacted the front desk managers many times they appoligezed but still nobody solved. I am still waiting to pay my money back and release the blocked money today.

The Hotel is fabulous and the location is the BEST..I took nice walks during my entire stay in Hyde Park. The front office staff was extremely helpful and supportive..Charlize and Melissa... specially Melissa since she was able to speak Hindi she helped me a lot in guiding for local site seeing, near by shopping area and calling on my behalf of my lost luggage in London.. I will surely come back again whenever I get opportunity to visit London..

Very satisfied with the stay. Clean and nice room, pleasant and service minded staff. We were a little late for check-out, I called reception and explained and it went perfectly. The receptionists Melissa, Clarena and Charlize were super nice and welcoming. Will happily return to Hilton Hyde Park.

Convenient location. Rooms were clean and comfortable and had plenty of lighting and outlets. Bar area and restaurant areas were superb. Very cosy and inviting bar and quiet enough to have a conversation with hearing impaired travel partners. Front desk staff while extremely young to a Senior citizen group were helpful and friendly. Rates were a good value.

We had a wonderful time staying at this hotel. From the moment we walked in, the staff were friendly and helpful. We wanted to give a special thanks to Sakina, Daniele, and Nara, who went above and beyond to make mine and my wife’s stay special for our honeymoon. Additionally, this hotel is very well located. One street over there are several good restaurants, you are literally right next to the central tube station, and you are right on Hyde park. It would be hard to find a better location when visiting london as a tourist.

The team at Hilton London Hyde Park made it their mission to make sure that my family and I had the best stay ever. They were very responsive to my emails prior to my arrivals and were more than helpful with storing two small packages I had delivered to the hotel before my arrival. When we arrived, our room was not ready due to ventilation issues, so they offered us two rooms at the price of one, as there were no additional available rooms for three people. And because we had to be somewhere for 3pm, which wouldve been check-in time, they offered to store our luggage until our return later that evening. Three nights later, my sister and I were in the lobby and I was visibly limping and mentioned this and one of the three gentleman at the front desk offered to give me a bag of ice to help with the swelling. That was very kind of them and I was able to see the same gentleman the next day and thank him for that again. And after checking out, my sister lost a small bag and was retracing her steps and called the hotel to ask if she might've left the bag in the lobby. The team member said he remembered us and that there was no bag, and another team member responded to an email we had also sent. So, overall, the team at Hilton London Hyde Park are very responsive, helpful, problem-solvers with a wonderful attitude and hospitality. Highly recommend!

I really enjoy staying here. The hotel provide very clean room& great service. I receive great support from the front office services their names are Sakina and Dani. They give me all info i need to know and support throughout my stay. Thank you very much once again for your high quality hotel as voted

I stayed here from 18/01/2025 to 26/01/2025 The location of the hotel excellent opposite to the hotel is a beautiful park easy accessible to the tube, bus, restaurants . The ambiance of the hotel superb The cleanliness of the room superb All the hotel staff from reception very polite and helpful The house keeping staff very polite and cooperative Very delicious unlimited breakfast which i enjoyed daily the restaurant staff very polite and helpful . And lastly the assistant front office Manager Mr. Charith Seneviratne very polite and kind hearted person always ready to help Thank you for your excellent service

From the time I checked in all the front desk staff was very helpful & accommodating! Lili & Charlize were very helpful with recommendations & directions! Clarina was wonderful getting me out the door this morning with all the trains I would be needing!! Sakina, Melissa & Dani were wonderful as well!

I had an wondering experience at this hotel! The staff at this hotel were amazing, specifically Danielle, who went above and beyond to make sure we were happy with our accommodations and gave some excellent recommendations for locally owned restaurants nearby. I also would definitely recommend the upgrade to get a view of the park.

Great stay, exactly as expected. Clean, comfortable room, friendly staff at front desk. Good water pressure in shower, fresh towels when needed, good wifi, great breakfast. Location is super central with Queensway central line stop directly under the hotel. Couldn't be more convenient.

Great 1 night stay here. Brilliant convenient location, room was OK, nice bathroom and lovely breakfast. Would recommend and visit again.

The hotel as an architectural building has an incredible facade. It is located in front of Hyde Park, which is a very nice place to visit, especially in spring. What's really bad is that everything makes noise. The floors are wooden and the bed makes a lot of noise, that situation is uncomfortable.

Lovely hotel definitely worth the money!

Really nice older Hilton, near Hyde Park. Rooms are smaller and older, but it's an old building (1920s I think?) so that's to be expected. We stayed in a small 2 person room. Service was great, people are very friendly. The breakfast is worth it once, but honestly there are better options out around Notting Hill and Portobello road. All in all, definitely recommend staying here. Also be sure to hit up the Saturday market along Portobello road! Just keep walking, and watch for all the food stalls!

Desperately trying to understand how this hotel manages a four star rating. A few of my experiences so far: 1. Queen Rooms are TINY - the only physically possible option for opening a full sized check bag is the bed, it’s impossible to do on the floor even if you wanted to block the bathroom and front doors by doing so. The bathroom is tiny, no shower door on the tiny shower so water goes everywhere. The bathroom door in our room was warped and chipped from what looked like constant wetness. 2. Service quality is far below four stars - my room came without a bag for laundry service, when I called and requested one I was told I’d have to retrieve the bag myself from the front desk. Despite instructions for pickup on the laundry form, I was told I’d have to bring the laundry back to the front desk myself. When I brought my laundry down at 830a, I was told the service is actually 2 days, not 9a-7p as stated on the form, and that I’d have to pay for express service for same day turnaround. What about this is four star service? At best, it’s improper signage and false advertising. Additionally we moved rooms during our stay and our second room had no bath towels. Location is great. Standard rooms and service are far below any other four star hotel we’ve stayed at.

I have been stayed in this hotel for many times.But what happened just disappointed me.I check out this morning and store my 3 bags.I came back at 6pm to collect my bags but the lady in the reception said she cannot find my bags even if she already checked at least 3 times .Then she asked me to report to the police about that.She finally suggest me to look around the luggage room myself and I found my bags just in the luggage room.This is so ridiculous.I am really sad about the attitude and the poor service.

Used the family room for 2 days. The family room is located in the second basement, so there are no windows, so there is a facility to supply outside air. The surrounding area is very dirty, so it seems like the air supply is polluted with dust. And the vacuum noise is very loud due to the subway passing underneath. When making a reservation, there was no information about the family room being on the second basement level. I felt like I was sleeping in a subway station. Never use the family room. And in case of an accident, evacuation is almost impossible and rescue is impossible. There are also doubts about how permission was obtained. In fact, it is a hill space that should be used as a warehouse. I became concerned about Hilton's commercial tactics. The elevator goes to the first basement floor, and you have to take the stairs to go down further. Very uncomfortable.

Great place, cosy and comfortable) Good service!

Lili did a tremendous job during our stay! During check in she helped with some recommendations, made sure we were settled in and checked in on us whenever she saw us. The hotel is well positioned for all the activities we wanted to do for the weekend and met all our needs! Great job.

Buena comida, pero no vayas entre 1 : 30 y 4 , el servicio es terrible, platos sucios dejados a la espera de mesas. Al tener que ir al mostrador a pedir el postre y probablemente la cuenta también, he estado sentado aquí durante 45 minutos sin que nadie viniera a verme, ¡espantoso!

Betjeningen var fin, men vi valgte at gå igen da belysningen og atmosfæren var meget kedelig. Der sad kun to andre par i restaurantens store rum. Dette plejer at afsløre at stedet er mindre godt. Vi betalte for den flaske vand vi nåede at købe, men denne var også ret dyr!

DO NOT STAY AT THIS HOTEL. Let me start out by saying I don’t normally write reviews but I would hate for someone else’s trip to be ruined because of this establishment. I booked this hotel because it was decently priced and seemed in a good location. This was a mother-daughter trip for my mom and I before I get married. To say we were disappointed in this hotel would be an understatement. If I could give it 0 stars I would. I normally stay at Marriotts, and I will never stay in another Hilton again because of this. We arrived late and upon check in we were told that the room I had booked (king room with park view) had a leak so the best they could do was give us a queen room and have us move in the morning. (Annoying, but we agreed after they agreed to give us a discounted price. This discounted price wasn’t even offered from the beginning, we had to ask.) So my mom and I went to dinner quickly across the street, and came back to our room in order to go to sleep. Upon pulling the sheets back we were greeted with strings of long hair all between the sheets. We then looked at the bathroom and there were used tissue on the floor, and trash in the shower. CLEARLY, our room was not even clean. The bare minimum you expect from a hotel. We phoned down to the reception, who informed the manager. The absolute best he could offer us were clean sheets for us to put on the bed ourselves. Sheets were brought up in a ball, and had stains on them. The pillows of the bed were completely stained once we removed the covers. The manager could not have been less concerned, and I was left completely disappointed with our first night in London. My mom was disgusted. If it had not been 11:30pm and we were not exhausted from traveling. We would have moved to another hotel right then and there. We made the management aware we were moving the next morning, they first tried to charge us a cancellation fee and for the full 3 nights we were originally booked. Completely unacceptable. The best they have offered me since we left was pointed credited to my Hilton Account, a waste since this was my last Hilton hotel I will stay in. If you are looking for a wonderful hotel, and a perfect London experience - PLEASE go to St. Ermin, a Marriott (2 Caxton). We had the absolute BEST service and best time, it completely made our trip. We were given a complimentary upgrade when we arrived because they felt so bad for us after hearing our story from this Hilton. This hotel would have completely ruined my mom’s first experience of London.

Update for Naraly who replied to this: it isn't helpful if you don't include your contact information. I have repeatedly reported this to Hilton Guest Relations and repeatedly asked for a refund for my stay. It has been over three weeks since I began that correspondence and have received nothing but rude replies from nearly everyone I have spoken to. The hotel refuses to give me a refund. Let me know if that changes or I will keep posting here. Would give this place negative stars if I could. Too many issues to type here. Pick a different hotel, plain and simple. No air conditioning.

Dears Management team, I am writing to express my disappointment regarding the unresolved issue of my refund. Despite confirming the cancellation of my reservation with your reception and receiving approval from the duty manager, I have yet to receive my refund, and the reservation team has not responded to multiple emails. It is unacceptable for the hotel to withhold the refund, especially since the cancellation was processed three/four days ago. Please investigate this matter and issue the refund promptly, as this delay is not in line with professional service standards.

I stayed here with my wife and had the most lovely time. The location is superb and the customer service is top notch. Advikya at the front desk was extremely hospitable and considerate. If you are an American going to visit London, this is a great place to rest after a long day of sightseeing. Additional Pros: it is situated right off of the center line tube.

If you are a heavier person you will have an embarrassing moment in the lift where a weight limit sign will flash up causing people to have to get out, I laugh now but at the time it was super embarrassing for me and my partner and a couple of other heavier guests, we aren’t that heavy and the weight of everyone in the lift did not add up to anywhere near the weight limit on the sign. It was mediocre for a 5 star hotel. The breakfast was ok, decent amount of options, the bar was ok the receptionists and bar staff are friendly on the night shift, however there are loads of security guards that give an unwelcoming vibe to the place. No windows that open so you only have air-conditioning so felt a bit suffocating in the room and other than sleeping I cant imagine relaxing in there. Overall, meh. Not bad but not great either.

The location of this hotel is wonderful. The staff were nice but when I say that I had the most uncomfortable mattress I have ever slept on I'm not joking. We had a queen room and the mattress was so worn out that you almost rolled out of the bed because the springs were so worn out. They didn't have any other rooms for us to switch to so we dealt with it. NOT what I expect when I stay at a Hilton... Also side note it silly that you can't get your Hilton points if booked anywhere but through Hilton. I'll stick with Marriott or Hyatt next time.

Good service with a good breakfast

Bad and really disappointing is an understatement for our stay at the Hilton Hyde Park. We have always stayed at this hotel and have been frequent visitors however since the pandemic we haven’t made it back until now. Wow - hat happened?! The rooms are in a serious need of renovation - worn and dirty carpet, chipped furniture and bathroom tiles not to mention a shower that now has pitiful pressure as compared to our other visits which wasn’t good but to be expected in London. The dining staff were rude and “out to lunch” - the breakfast lounge had three tables with three staff on the floor and we had to wait 20 minutes before we could get their attention as they chatted at the entrance to the cafe/lounge ?? We decided to cut our stay short by two days and checked with the front desk that we could indeed receive a full credit without any cancellation fees but upon checking out after we had made our travel arrangements we were told “oops we made a mistake and you have to pay two full days”. Seriously? Both the manager and the receptionist on staff acknowledged they had given us the wrong information but said they couldn’t change things and that I had to call Hilton corporate offices. Thankfully the front desk manager realized when I pointed out that she/they/the front desk ARE HILTON and that this was an unacceptable response, put the time and effort into getting our refund squared away. We haven’t returned from our travels yet so I’m holding my breath that the refund happened for $550 + but safe to say it was a huge disappointment. We’re back in London and staying at a Marriott which is the same room rate and so much better. Sorry Hilton, this trip wasn’t worth the loyalty we’ve given you over the past 20 years.

Where do I begin? I wanted to wait to see if Hilton would do something but they didn’t. I checked in digitally on my phone and specially picked a certain room, then about 2 hours later I arrive at the hotel and the front desk girl first had to check if a room was ready / mind you this was after check in hours stated* and plus I checked in on the app! I’m so tired I can’t fight her when she gives me a room on a different floor after having to check with a few people which should have been the first red flag. So we take our stuff up to the room and we walk in and we are hit with warm air and I check the AC and I see it’s flashing which can’t be good: mind you this hotel is old so the heat is trapping in the musty smell. I call down to ask about the AC and if it was known it was broken- she says she just finds out maintenance knew it was broken (why would you put someone in here in a heatwave??) and I was like ok so what are we going to do about this? She says as compensation they can move me TOMORROW and give me free breakfast and I was like …ok that doesn’t help me now but that seems to be the option. I asked for a second fan to be brought up as there was always one in there so clearly they knew the AC was broken. The fans were coated in dust so add that to blowing in the air. I then decide to call Hilton directly because I am tired and I cashed in all my points plus money for this stay. Which they said they couldn’t do anything since I’m still there. I did mention to the desk girl I would like points refunded as I didn’t pay for a room that was hot and musty and oh random hairs in the towels in the bathroom. And she said because I got breakfast that was enough. So I go about the rest of my stay angry all hell and call Hilton yet again - they gave me 20k points back and I asked does this cover a night because I feel like I should get a night back since I barely slept and if I had the energy, I would’ve left the hotel and they said no, but that’s the best they can do which I find insane as someone who stays a Hilton all the time. Oh also these beds are small and hard as rocks!!! I should have taken all the reviews to heart but normally it’s people who can’t be pleased and I have never written a bad review but since Hilton didn’t help me out I’m here to warn the next people staying to pick a different hotel. The location is great I’ll give it that* we stated citizenM for the other part of our trip and I would stay there any day over this place

The staff were very friendly. Bed was hard and uncomfortable compared to other Hiltons. A large Carnival Festival in NottingHill started up the second day, that we were not informed about. We showed up the second evening after touring in London to find the front door locked and had to hit the call button the get in and out, room key access was not an option. That was when we found out the festival would spill our to the hotel too. They tried to tell us it was safe but we didn't feel that way. Not when you have to ask to be let in and out. We felt very unsafe and when we mentioned it to the manager she tried to convince us otherwise. We checked out and went to the Park Lane Hilton. I would NOT recommend this hotel. Its in a bad area and right around the corner was a lot of riff raff. Park Lane was AWESOME!!!

The hotel is located immediately at the Queensbury Tube (subway) exit. It was raining the day we checked in, so it was very convenient. We had a Standard King Room and the bed was very comfortable. The AC in the room worked well and the shower was very nice. Overall this is a great hotel located right across the street Hyde Park, and a 2 mile walk to Buckingham Palace

The only thing keeping me from giving it four stars is the breakfast (it’s unappetizing enough I skipped it even though it was included in my stay). Otherwise, great rooms, service & location for the price.

Beautiful hotel, very central! Very very nice rooms.. Only flaw, perhaps inevitable in London.. Really very very small room! As usual, bed on one side attached to the wall And if you put your suitcase on the floor... you won't fit in! Forgive them: professional, correct. You can definitely be kinder!

Very rude front desk staff especially the female with eyeglasses! Carpets are dirty! Room size is acceptable! The location is great, opposite to the Hyde park entrance, close to multiple bus stops and underground stations! Everything was acceptable except the attitude of the front desk staff!

Masallah good hotel and good service l love Hilton hotel wonderful space. Sir my Dream l am coming London your office can you give me a job . Now l am Makkah masjid All Heram inside Job kapten and more years house keeping Room attendence steel now working Saudi Arabia . Can you give me a job please

Taylor Swift brought the game but Hilton Hyde Park did not. My sister, friends and I stayed for about a week at the Hilton Hyde Park for the past Taylor Swift concert and to tour the city of London. Upon arrival one of our rooms (particularly the bathroom) had a horrible smell of sewage. In addition, using the toilet, sink, and shower created this horrible noise like a sink garbage disposal. We contacted the front desk and due to volume of people in the hotel we had to wait a night for a new room. Second day into our trip our friends room had an uninvited guest. A bug of some sort (maybe a roach). There was only one and it was killed and the room cleaned shortly after. Further into our trip mine and my sister’s room did receive house keeping for two days in a row. We let it slide the first day but the second day coming back to a dirty room after being out all day was disheartening. When we contacted the front desk about this we were told “well you need to be out of the room for room service”. Room service eventually came but left remnants on the rug, leading us to believe the room was not completely cleaned. Overall this was not a terrible stay. Perhaps the flood of swifties was too much for this hotel to handle. In the future I would ask that customer service and cleanliness is prioritized.

Nice upgraded rooms with nice bathrooms and views

Sobreprecio por la calidad. El personal parece preocupado por los grupos de tamaño familiar. Nadie sonríe y parece molestarse en ayudar. Finalmente dejamos de tratar de marcarlos debido a las vibraciones que tienes cuando les pides cosas como ketchup.

Servicio extraordinariamente pobre. Después de estar sentado al aire libre en una mesa molestamente tambaleante, me dejaron sentado allí como un limón por una eternidad. (A pesar de que el lugar estaba prácticamente vacío) Eventualmente entré para recordar al personal que estaba esperando. Me dieron a regañadientes una lista de bebidas y el menú principal. Había cronometrado la oferta que tenían cuando entré, pero de nuevo, no trajeron ese menú ni lo mencionaron. De nuevo volví al mostrador y pedí ese menú. La comida estaba bien, pero super caro para lo que era y tardó una eternidad en llegar. El filete de solomillo estaba “soggy” y las papas fritas deben haber sido obtenidas de McDonald’s. Eventualmente. Le dije a la camarera que trajera la cuenta y le dije que tomara el ‘discrecional’ 12. 5 por ciento de cargo por servicio considerando que no había servicio discernible de ninguna calidad. Había una camarera agradable allí, pero si yo fuera ella, buscaría empleo en otro lugar porque el lugar no era bueno en absoluto. .

El restaurante es bastante agradable y la comida también, pero ahí es donde termina. El personal / camareros estaban tan desaliñados vestidos, uno de ellos incluso tenía a su pequeño hijo tirando de ella como estaba de servicio, sé que está de moda ser informal y no esperaba servicio de plata, pero si el personal no puede molestarse en parecer inteligente para el servicio, entonces comienza con sus otros estándares de higiene. ¿Y por qué se permite que los hijos del personal corran por ahí? Ya es bastante malo tener clientes que corren por ahí. También llamé y solicité una vela con postres, pero esto fue ignorado, por lo que omitimos el cargo por servicio. Por favor piense en su Servicio y Hospitalidad de lo contrario su negocio no tendrá éxito. Sinceramente no fue una experiencia agradable o especial.

Love all the Aubaine locations. The food is really tasty. The plates are beautiful. The wines and other drinks are amazing.

The room was really small, the shower sprayed water all over the bathroom and the bar was unattended. You had to press a button to call someone for service which was really awkward.

For a hotel chain the size of Hilton, the hotel service is terrible. Patienceless attendants, with an arrogant attitude and completely confusing information. There was “maintenance” at the hotel on our last day, and they turned off the water and electricity at the final check-out time. Result: we were unable to drink coffee and take a shower. There was nothing informing about this “maintenance” (cutting of basic services), and the staff was completely lost and rude. I will never stay on this network again.

The worst treatment and the worst service - I do not recommend it to anyone at all - one star is too much for it

The hotel is very well located, the attention at the reception is maliissiiimaaaa The restaurant service is very good and the attention is phenomenal. Horrible room with a view to the back of the roofs we will never go back there again I do not recommend it despite its good location

Depending on the price, if you get it, it costs 100 pounds, because the rooms are small and the location is excellent and close to the central stations.

Aubaine has marvellous food. The meal was splendid. Great dining experience. The service is amazing. The drinks are awesome too. Love this place.

We arrived very early on our overnight flight and they were able to check us in early as Diamond members..kuddo Hilton we appreciate you.

From the states. Traveled to London for work and I wanted to stay in a hip area. I thought there were a lot of restaurants and things to do around me. I did feel like the room was kind of dated. It may be the neighborhood, though. The elevator was super small, hallways were small. As a human over 6 foot, this place felt a little tight. Good bathroom size, though.

The rooms we had were good, large, comfy beds and quiet. The location is good as right next to a tube, but you have to get a taxi or 30min walk to Albert Hall or Kensington so there are better locations if you are visiting those places. However the real let down here were the reception staff, rude, uninterested and lack basic communication skills. It’s not hard to ask if you have had a nice stay on check out, and the check in experience with Ann Marie was beyond painful and very confrontational for no reason.

Worst experience ever in this hotel. Bookinf for a room wuth a view on the park and finished with another room « you have upgraded! ». The room was horrible, the most noisy I ever had, just close to the elevator machine room. The view was horrible too (see picture). And to finish to enter the shower you need to step over the water closet. I went to the reception to ask to change « oh yes this room is really noisy but unfortunatelly there is no other room available. We offer you your breakfast ». To finish the heating system was not working and only 5 degrees outside. I let you imagine the night! The only answer was « do you want another blanket? ». The king size bed is always in a hotel two bed. We are use to it but at list you do not feel it once you are in. That was definitly not the case here as you could see on the picture. Really two separated beds. Going to the reception for complaining, or pass by to go to the breakfast, always people were waiting to complain about one thing or another. Definitly a hotel to avoid!

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SAVE YOURSELF THE TROUBLE!! This is DEFINITELY the least accommodating hotel I have encountered. Keep in mind I travel on a weekly basis. Parking is on a very busy street or optional a sketchy alley. Customer service is not their strong suit either. I booked a reservation and I had to modify it due to travel changes. Well, the hotel took it upon themselves to change the rate to the point where I can’t modify or cancel the reservation to book at a different Hilton hotel in the area. The manager was quite rude and adamant that I will not be refunded during the first interaction (Friday) when all I needed was a modification of dates to Monday All After 2+ hours of trying to sort out this reservation issue and a 10hr flight and $$$ lost. I am a very disappointed customer

This is such a nice place. We sat here every day! Nice staff, good food, absolutely super desserts, wine, beer everything. Its a 5 minute walk from the London House Hotel so perfect for starting or closing the day. We had the best weather ever so we could sit outside and enjoy traffic and passing people. Its situated opposite the park. Really nice. I miss it already.

Cuisine très fine et agréable, personnel accueillant, souriant. Pas assez copieux à mon goût et un peu trop cher. Nous avons passé un très bon moment.

Arrived for brunch ,party of six. Waited a while to be seated then went inside and was told to wait outside , three members of staff passed us , no acknowledgment, weren’t busy at all . Staff were extremely rude , waited a further 15 minutes then left , will not be going back , tables inside were empty , tables outside also available, just downright rude .

Came here yesterday for breakfast and it was delicious! Had the poached egg on avocado toast. Lovely little spot outside in a very central location. I ordered something I didn’t like and they were nice enough to not charge me for it, even though it was my mistake! Amazing customer service, would definitely return!

what a but exp I was finishing eating and had my glass of wine all most fully ,they guy work there come to me say I was there more then 1 hora and he need the tablet in 10 mints ....I was shock ...to be honest I was there max 35 Mts was time I seat order eat and he come to me because he want the tablet ..also staff very rude with tablet next to me because they was with the baby ....my good I can say NEVER AGAIN ..I better spend my money in other place and they can stay with they place (means soon I wouldn't be surprise if they close soon )with that service ......RUDE PEOPLE

First time in here Managed to find a table outside in the fresh air on this very busy sunny Sunday afternoon ( around 15:15 ) Service is good Highly recommended

Per lo standard di Londra in questo locale si mangia benissimo ,il servizio è corretto e puntuale i prezzi più che adeguati anche senza le offerte.Il mio giudizio è’valido solo per chi sa’ mangiare.

Staying at the Hilton and took the easy option to eat in the attached restaurant. Somewhat disappointed when the discount card provided by the hotel 15 minutes earlier was declined on a technicality. Manager claimed that Aubaine is nothing to do with Hilton so I left and found a brilliant alternative within 5 minutes. What is strange is that The Hyde Park Hilton uses Aubaine for breakfast and shares the same building. Breakfast is very average, but the Dinner Menu and ambiance look ok. However, something is clearly very wrong in the way the restaurant treats Hilton guests. I’m sure it will be sorted, but for the time being I’ll be eating elsewhere including breakfast.

Cuisine peu gouteuses, hamburger fade, pâtes pour les enfants trop cuites et sauce tomate acide. Des frites servies avec truffes. Nous demandons des frites sans truffes, nous recevons une commande sans truffes et l'autre avec truffes, bon mon mari n'a pas réagi, car le goût de la truffe était minime. Par contre sur l'addition, ils ont compté 2 frites à la truffe. Bref, nous n'y sommes plus retournés et nous déconseillons. Même le décor n'est pas génial, un éclairage verdâtre, pas du tout d'esprit de Noël. En résumé rapport qualité/prix 3/10

What had been a humrum eatery by the park has upped its game. Superb Wagu burger and double cooked chips. What a transformation! A big thank you to Katherine our lovely waitress who was kind and thoughtful and so friendly to my daughter. Great service!

It ls a beautiful place either to eat or have a coffee, and then just cross the street and enjoy Hyde Park! Definitely I will visit again! And few meters from the station!

I always have at least ond dinner at Aubain Notting Hill when in London. Good food, good people and good location /L

Being tired from an eleven hour flight, we could not yet book into the hotel. We decided to get some breakfast and saw the Aubaine. Brilliant food, great service, although they didn't bother us every few minutes. We shall definitely visit again.

Estuvimos en visitando hyde park, decidimos almorzar en el restaurante, el lugar es hermoso, la atencion es muy cordial y la comida estuoenda! quedamos encantados con todo!

After having a lousy experience in another restaurant we stopped off here for a drink. Was a beautiful day and we got a table on the terrace. Seemed to be just one waitress on duty but she was very pleasant and got to everyone in really quick time Perfect place for people watching. Clean toilets, nice venue, great staff. We will be back

I often come for lunch at Aubaine Notting Hill, and I love it. The food is good, the staff very friendly and I enjoy the quiet music in the background. A great venue for families, couples and solo.

This is the worst customer service I have received in my life!! At 12.30 midday I walked in and asked if it was ok to sit down for a coffee. There were lots of empty tables but I was told I couldnt as i needed...

Aubaine was wonderful but the best part was the staff. Alexey Sluhman, our bartender, all week was incredible. He went above and beyond every time we went down to the restaurant /bar. He alone is reason enough to stop. His came up with drinks to...

We loved this place! Alexey sluhman is a gifted and passionate mixologist. What a diamond to find in Hyde Park. If you are in the area, it is worth your time to talk with Alexey and converse with him regarding any of his cocktails. What...

Wir waren hier zum Frühstücken. Lage: an der Hauptstraße gegenüber dem Hyde Park, Frühstück hat etwas gedauert obwohl nur die...

We’ve been to this restaurant three times since arriving in London and it has been excellent on every occasion. The pakora, the green beans, the half avocado and mashed potato’s all were superb. Even the fries. The pistachio eclair was decadent but superb. We’ll be...

I visited today for first time and was very very pleased with the delicious fresh food, friendly service and lovely relaxing restaurant in such a wonderful location. Thank you!

Brunch was amazing and staff were attentive and friendly. The service was very slow, even the restaurant not being busy.

Very welcoming staff (special big up for Alberto who was very lovely with our 3y old twins). We took 2 breakfast formula, croissants and pain au chocolat were amazing! Tasty egg Benedicts and fresh orange juice. Thank you again for your kindness!

We sat outside and eventually a waitress appeared and left menus. After another very long wait another waitress came along to take our order. Then after lengthy interval our food arrived...mine Eggs Benedict and my colleague had breakfast dish with strawberries. Both were judged very...

Really good service, helpful management, good food and some excellent drinks. Thoroughly recommended.

I came here for breakfast after seeing good reviews online and on Instagram. I had the Eggs Imperial which was very tasty. Coffee on the other hand was horrible, couldn't drink it at all but luckily the food made up for it.

We had several meals here and all were good except for our last experience with the restaurant which unfortunately left a sour taste in our mouth, resulting in 2 stars. We were staying further down on Bayswater Rd on holiday and chose to eat many...

I live just around the corner but I had to go to Aubaine for a zoom meeting because my wifi had failed! To my surprise, they had cortado which I had been missing since Spain. It came in a large cup which was unusual because...

I ordered two poached eggs on sourdough toast with roasted cherry tomatoes and salad. The photo is what I got for £8. It was cold, shockingly plated and laughable to be honest. Do not visit here.

We visited for an evening meal. Brilliant customer service and exceptionally good food. We loved it so much we went back for breakfast the next morning! Even though it was very busy during the breakfast rush the staff were very apologetic and kept us us...

You are the best! Amazing selection of wine, food... Stuff are the best and thank you guys! Great location in the central London by the Hyde Park! I will be back soon!

Very disengaged staff. No eye contact, no smile, (sorry back to training for the staff). Not great tea either (half a pot of nearly hot water). Blah! Don’t go here, even if it is next to the Hilton Also the toilets, well, public ones are...

The two head of Aubaine Bayswater Road are super friendly and changed my partners beef when it was a little over cooked for his liking without a question. Great service thank you.

We enjoyed sitting sharing drinks watching the world go by. The staff are under pressure with COVID-19 & bookings high. We could stay for food as some inconsiderate people didn’t show up!!!

We were given vouchers for breakfast here as part of our stay at the Bayswater Hilton. A lovely choice of different kinds of egg dishes, avocado on toast and muesli and fruit in a martini glass. All beautifully fresh and carefully prepared and presented -...

Whilst staying at The Hilton Hyde Park hotel for a night December 2019 myself and my partner decided to use this restaurant that is attached to the hotel to get some lunch. The place itself is lovely and staff are nice too. Food was good...

Hubby and I stopped her for brunch before visiting Kensington Palace. A lovely, inviting restaurant that has room to eat al fresco or inside. We chose to eat indoors and we thoroughly enjoyed the decor of this French restaurant. The staff were attentive and polite....

Went there for lunch. The rigatoni was awful. The sauce tasted like it was made from a jar or a can of tomatoes. The pasta was UNDERCOOKED and for £14.50 it's not worth it. The interior was very smart but the food let it down....