Cafe Rouge - Leicester Square in City of London, Westminster

Madhu was excellent and took care of us! He’s the best

Mahdu is a very good communication

Hot Latte: Hot enough Fried chicken: As usual good taste Fried chips: Not cripsy Cleanliness: 65 out of 100 Service: 65 out of 100

Upstairs air-conditioning is not working. Plus they don't let to open the windows. Very hot and smelly like steam room

I visited you Thursday, I ordered zinger burger with meal and wings . Wings were so overcooked and chewy we can’t even eat that. After complaining to the staff, they started to misbehave. There was zero freshness in the food . Food was like days old Very disappointed food

At lunchtime we decided to stop by our favorite KFS for a bite. This location was nearby. It was very stuffy inside, especially on the first floor, which is why I lowered my rating. I ordered my favorite Zinger box. Firstly, I had to go to the cashier again to warn them that you don't need to put ice in your Pepsi.. Secondly, there is always corn in the picture, but in the order?? We ordered a spicy and a non-spicy box for two. We didn't understand which was which, so we took it at random..

Lovely staff served excellent food and made sure my experience was great!

Customer service was excellent by Madhu ! Food was amazing

Madhu gave me amazing customer service , the food was delicious and Madhu was very helpful.he also checked on us to ensure the food was okay.

Manchu was very nice person, he was very helpful

Gosh, where do i start... The downstairs area is unbelievably small and tight and uncomfortable to wait for your order. We were called to collect our food without the drinks ordered so we were waiting there, inconveniencing other guests. The main seating area is upstairs where tables are unclean and it is uncomfortably hot up there. All in all, never again!

Madrid service is extra excellent and helpful

Nice KFC. Shout out to the good service we had thanks to Madhu, very good person

Friendly chap at counter, but ran a bit poorly, stuff missing from plate. No bathroom / sink was available as they’ve blocked it up - it is illegal. Any eatery with dining must provide bathroom. In my case I just needed to wash my hands. The bathroom seemed fully functional for staff but blocked off so customers cannot use it. In theory defence they probably do this as the many chavs that come in make quite a mess.

Let's be serious, this is the best KFC of all time. It's located just steps from Piccadilly, perfect for grabbing a bite and escaping on the subway just before the retaliation arrives (I'm obviously talking about the intestines that rebel and seek revenge). The upstairs dining room is often filthy, but when I see the way I eat, I tell myself that I'm somehow contributing to the lack of cleanliness of the place (always leaving greasy fingers everywhere). That's no excuse, but if everyone made an effort (putting their things away, not leaving whole pieces of chicken on the floor), it would be a good start. As for the food, it's a classic KFC, but it has a legendary place in my heart that means it will remain, for me, forever, the best KFC of all time! Special shout-out to the colonel!

Just ok . Food was very hot ( liked that ). It's a poor KFC

Madhu was very nice and caring, when i had a problem with my order he helped me and changed everything it was very nice

Good service by the staff madhu,he was very nice guy

Madhu is helping and good person

Madhu’s service was great and was a nice guy

We ordered 9 menu with fries There were no more fries! And we were not reimbursed! Band of thieves

Everything is very fast. However, today they had a problem with the sanitary group on the first floor and the one on the ground floor was working, of course with a rather large queue. Otherwise, everything is ok.

Everything is very clean and working, Madhu was very kind and hardworking. Everywhere was clean thanks to him.

Madhu is great, he does a very, very good job. I have never seen such an efficient employee. Well done !

Madhu was extremely helpful and the service was really good. Special thanks to Madhu

Madhu thank you so much you helped us a lot. special thanks to Madhu

Madhan is a humble and helpful person He does services good and friendly nature

Madhu is good and helpful person.

madhu is very nice person!!! is my friend, come to KFC to know it!

Madhu was super friendly, cool, and made the whole experience even better. Really appreciated his positive attitude and helpfulness

Madhu came and checked on us. He made sure this location was clean and well kept. I felt comfortable enjoying a meal here.

Great service given by Madhu a staff of KFC Leicester Square, London.. he is very good. He looks very decent and gentle and neat and clean. I liked him

Madhu is an excellent person and her work is impeccable.

Today, we visited the KFC store located in Leicester Square. We usually come here often, and this time, we had another great experience. I especially want to mention Madhu, who works there—he was incredibly friendly and welcoming. He not only provided excellent customer service, but he also went the extra mile by giving us useful information about nearby attractions and places to visit around the area. Madhu also made sure our table was clean and comfortable, which really added to the pleasant atmosphere. It’s always refreshing to be greeted by someone who genuinely enjoys helping customers. His professionalism and warm attitude truly stood out, and we believe he deserves recognition for his efforts. With regards Ulugbek

Madhu very helpful staff very kind lovely experience

MADHU is a nice person and very considerate. He made sure everything was good the overall experience at KFC was enjoyable because of him.

Madhu is very nice and accomodative staff member

Madhu is good weapon and helpful person

Madhu is good and helpfully person.

Great customer service from MADHU on 27/12/25.

Madhu the best employee, very nice with the people.

Everything very nice. Madhu very nice employee he cleaned everything and was really nice to the customers.

Mahdu was very friendly and nice. We appreciate his help will definitely come back again to enjoy!

Madhu is very good in hospitality, he really take care of us in all possible ways. We really appreciate his service and will come back again soon.

everything was really nice, Madhu gave us a good service

Madhu was good and helped us with orders!

Madhu it was good food and nice staff

Amazing service and great ambience

One of the kfc in london and great speed of services

Overall a good experience from this store

Madhu service so good, he is a very nice person

Madhu is a very nice person and he really helped us with our order

Absolutely disgusting the food is way overpriced for what you actually get the chicken burgers half the size of the bread and then people passed out in the seating area all the tables left dirty had to clean our table ourselves

Very good to sit and enjoy the food

Madhu is good person and helpfully person And highly recommended

Very tasty Food and I love the way how Amazing the Customer service been. I stand High to Appreciate Mr. AKSHAY, you are Amazing. Thank you for the service. ❤️❤️

Madhu is the best, he treated us great and helped us a lot with the great food!!!

Madhu attended to us and was very nice and very nice to us, a 10 person

Madhu was a good server and good person

The Taste and Services are very good. Thank You AKSHAY for the Best treatment and I love the taste of food I ordered.. This is for AKSHAY ❤️❤️

I love the Food and Variety of Tastes. I have been here and i love to visit more times ahead. Thank You a AKSHAY.. you are highly Appreciated for the service you given to us. Cheers AKSHAY ❤️

I like the Food and Ambience Very Well. I have been here many times and I wonder for the taste of food. AKSHAY the best one made us to feel good and served us well. Cheers For AKSHAY ❤️

Great service received from kfc one of the best kfc in london wings are just awesome perfectly cooked

I have been here many Times and I will wonder everytime When i Visit hear. Amazing Ambience and Good Quality of Food. I take stand to Appreciate AKSHAY for being good always. I love to visit every time. ❤️

Yikes. Just yikes. Poor service. No hello, no goodbye, no pleasantries at all. Just shouted my number and slid the box across the counter. No bag, no tissues, just the box. The food itself cost me £4.29 for a snack box. Fries only cover the bottom of the tiny box and they were barely warm. Breading on the chicken was a bit soggy one side. Disappointing. Just disappointing.

Very dirty, food nothing like the known chain and in the end I saw sweeping on the table with the broom

Madhu gave good service and is very friendly very polite and helpful Would totally recommend him

So I decided to go for a quick value lunch on my lunch break and with KFC being a good quality choice for chicken and value I decided to go. However when ordering I wanted a drink, but the only drinks being offered were pepsi or Robinson's drinks with no sprite or tango. So I was disappointed there were no soft drinks for anyone who doesn't like coke. Furthermore the new double tax on food here was terrible, not only has the price everything going up, but the size of the meals have shrunk to a point that they are hardly a meal for the value prices you could get. Overall extremely disappointed in KFC and will not be going again if this is the future of the KFC's chain on cutting costs and saving money in this economy.

How sad.... The first time I ate with them, when they were still in Piccadilly, I prayed that they would also arrive in Italy. Today I was there (the one in Piccadilly they closed or moved!?!) .ok with the reservation on the screen and the ultra-fast preparation but I found myself with zero napkins, the chips that had died a long time ago (they were sooo bad) and the tables were dirty and had rubbish on them (customers are often worse than animals!). The super crispy chicken was starting to not be so super anymore. As with any place, a bad evening can happen, so if you want, give it a chance, I don't think, for my part, it will happen Damn I even rhymed

Gave us the wrong stuff, had the audacity to say 'it was from a different order'. We only ordered one thing. Chicken drenched in oil

Thank you for your good service on time so far so good I will let you know what my children tell me about the quality of the food ok

Absolutely not worth to buy food served very poor quality food with too small amount of quantity according to price they charge for …!

Great chicken and compliment to Madhu - great service and helped us with our order in quick time!

The food was good and relatively cheap considering it is in the middle of London. But then there is the staff. The worst experience of all fast foods I have ever experienced. Food was taking forever to make and the staff took FOREVER to accept my order. DEFINITELY I dont recommend going there. 1 star, I would have given less if it was possible.

The portions were abysmal. I could count how many fries I had just from looking at my snack box - that’s how ‘generous’ they are at this branch. Not to mention they also served me the smallest piece of chicken they could find… wouldn’t recommend. spent £5 on 12 fries and one piece of chicken!

We met a guy named Madhu from India. He is such a nice, friendly, and humble person, and he did his job nicely and clearly

Fresh and tasty chicken but sadly gravy, garlic mayo and ice tea out of stock.

I can in the morning on Sunday and this lovely girl served me on drive thru her badge said Sarah and she was so kind and happy and helped me work out what I wanted.

Very busy and you will not have much place to sit.

But there was some missing wings

Served by an Indian female staff today, they never give changes. Keep saying there‘s no change left in their register, if the KFC company is not preparing any changes for clients, please write the correct price.

Tiny pieces of chicken. Nicely cooked though.

We did not receive Fries and Pepsi max and Popcorn chicken in the order

poor quality cold food. tasteless burger! 👎

Brand new dirty place They didn't give us the complete order We went to claim it and they told us no, they took the ticket from us when we gave us the food and then we couldn't do anything Of course, I have photos of the place, but I don't know how to post them, they'll be lucky, because it was embarrassing

They did not deliver the drink, will not order again

Madhu was very nice and the atmosphere was nice here! Would recommend!

I ordered takeout the other day. The service was good, and the guy at the till was nice and understanding. However, the fries were cold and soggy, and the burger was dry, with barely any lettuce or mayo in it. Compared to what we got, I think it was expensive. KFC is a big brand and should be more attentive to the quality of the food it serves.

I tried it because my daughter was curious and wanted to eat this chicken. Inedible. I don't understand how it can be so full of customers.

Super friendly staff Neat atmosphere Affordable food delicious food

Madhu is very good and helping.

I didn’t receive a drink with my order

KFC, fast greasy and tasty nothing much to say abt it

Just ordered 10 piece bucket, got 7 legs - thanks

The new KFC burger is a real rollercoaster. First bite: wait, is this kinda nasty? Second bite: hold on… maybe it’s actually kinda fire? By the third bite, I’d fully accepted that I was enjoying it, even if I couldn’t explain why. It’s crispy, saucy, a little messy—basically everything you’d expect from KFC, but with a weirdly addictive quality that keeps you coming back for more. Will I order it again? Probably. Do I fully understand why? Not at all.

The place is good, but the only issue is they always close the washrooms with a pin code. Hate that!!

Terrible experience, we bought a family package for dinner because it is one of the few that closes late during the week. Because of the rush we did not check everything they put in the package (not that we wanted to open the bag and take out everything packed out of mistrust). In the end they didn't give us puree or the “sweet beans” that they give here, they gave us two jars full of just gravy. What can we do or how can we consume a kilo of gravy? The worst thing is that they didn't even notify us that they didn't have a product or that they were going to replace it, as described to us at the hotel. Additionally, the place is dirty and does not seem made to consume there.

Madhu is very helping, thank you !

Atrocious!! Self service machines do not work and the staff look at you like you’ve got 6 heads if you try and order if them, added to that the toilets are probably the dirtiest that I have ever encountered

Loved it . Always ready for more fried chicken