Cafe Rouge - Leicester Square in City of London, Westminster

Atrocious!! Self service machines do not work and the staff look at you like you’ve got 6 heads if you try and order if them, added to that the toilets are probably the dirtiest that I have ever encountered

Loved it . Always ready for more fried chicken

Very friendly and fast service by Madhu on a busy night

Customer service very nice I got seat in upstairs the person on upstairs his Name is madhu. Very nice behaviour keep it up

Madhu is very helping, thanks to him

Madhu was amazing and very nice

Food and service were good. Mr Madhu was fantastic and helpful

Right place, good service ! Thanks to Madhu

Compared to most kfc, this kfc is very run down, and needs a full make-over... everything was very aged, and how the staff kept it clean I have no idea... This made it an uncomfortable environment to eat in with my family... Food was great!

Thanks to Madhu for his welcoming, experience was great, thanks for his happiness !

Kfc dirty but the staff is friendly.

My grandma can serve the food quicker than this so called fast food restaurant

Too bad the service is deplorable the cashier glared at us she threw the tray at us so on our order clearly specified on site frankly it's a shame to endure this kind of welcome

We got less than half of what we ordered. A "large" was the size of what you'd imagine a medium would be. The food wasn't crispy at all, the chips were saggy and the cookies were burned. The customers prefer sitting at the table filming TikToks after they're done rather than giving up their table to the people waiting for a table and the staff does nothing about it! And on top of all of this the place looks like a pigsty!

Don't eat here unless you're desperate. Food took quite a while, and when we recieved it they watched us walk out the door with less than half of what we ordered. No available tables, the popcorn chicken tasted of pure pepper and the fries were soggy and some nearly raw. The "large" was not large. The place smells weird. I fear I am no longer enjoying London.

I gave it one star for the poor attention of the staff, in our group there was a Celiac person, they don't have gluten-free food but they don't have any interest in communicating either.

Filthy dirty and a steady stream of customers bringing back their orders because they were wrong. Avoid.

First time eating kfc here. I ate here directly after landing at Heathrow. The food was okay but there was really much people. But what can i expect from a restaurant in the middle of London. Its a good place to eat if you are in a hurry. The place is right around the corner of the underground station of Leicester Square which makes it easy to find if you never been there.

Very good service from Madhu! Very helpful and generous.

Very good service from Madhu! Very generous and friendly!

No one packing - if ever very slow and distracted; orders sitting in shelf for more than 5 minutes; zero customer care.

Excellent. Delicious food and they go really fast, the fastest KFC service i've ever seen, nice workers and definitely one of the bests KFCs i've been in my life. The only thing i would like to complain is the prices, this is personal opinion tho, i gotta admit the prices are kinda acessible to be London. 10/10

The most dirty restaurant I ever been in life!!!

The food was cold and the chips was saggy and not cooked properly had to chew on them like a gum

Came here to grab a quick snack & was very underwhelmed. Staff at counter were friendly enough & service was very quick. The disappointment was with the food. Zinger burger was dry & not very hot so seems it's been sitting around premade for a while. The fries were soggy & not hot either. Popcorn chicken was ok I'm guessing the fast service is what compromises the good quality. Personally I would rather wait a few minutes for burgers to be made up to order as my order was ready for collection in less than 2 minutes from ordering. This was my 1st visit to this branch & as 1st impressions count I won't be returning.

It was nice, Madhu is a nice Guy thank you for the service !! ;)

Madhu’s help ways very good for to find place and he was very friendly.

we ate in this kfc and we had a great time, very good madhu who helped us with this dinner

Had a great meal, special chicken, excellent service especially Madhu who made this experience better for us with punctuality and kindness! Thank you!

Had perfect service by MADHU, great value for the meal as well!

Madhu is helpful and good boy and food was very good

Madhu was great at service really helped alot food was great as always.

Best kfc in the world Madhu is the best

Madhu is very friendly and kind

It wasn't really clean at all but the people who work there were nice and helped me with my order. We had a quick dinner and the service was fast aswell.

Cooked chicken and it is very delicious

Madhu was very good and helpful. This was all said under duress. Atmosphere was terrible no help recieved

madhu vero nice person , eh corna every think, his service is very amazing

Wonderful service by Madhu. Very polite and professional.

Thank you so much for your service - Madhu!

Love KFC always🥰 Madhu is so kind to help me open the toilet door in the first floor because I am inconvenient to go upstairs with my huge language!

only problem is item missing again

Madhu was very helpful with us :)

Ordered Fried Chicken 6 piece bucket combo 16.99 £, couldn't able to take a single bite it was excessively salty. Asked the staff to replace item but they have given another set of same salty chicken, it was one of the miserable experience with KFC. Also the chicken texture was greasy, complete loss of money and spoiling the mood to eat, throwed complete stuff in the garbage bin.

Amazing service from Shamema and Jakya really sweet and welcoming able to answer all my questions

Good atmosphere one of the best KFC in london

Madhu is helping and packing very speedy

Madhu Is very nice and helpful person Thanks Madhu

Very good Iovw here kfc Service Madhu good boy❤️

The food was good and Madhu was very kind and polite asking us if the food was ok and we were well with it.

Madhu is a very attentive member of staff - thank you x

Madhu was excellent at customer service today

MADHU very good experience thank you very much top service I will come back

It was very crowded but the worker Madhu was very kind to me and gave me an extra table, he is very good and kind to everyone

Madhu is good person and made a great service.

Good, slow but the food was great, pretty clean too

Good place to have food for reasonable price

It was pleasant to be there. Would like to give you a shout Madhu. For his service and kindness.

My Experience with KFC I ordered a family meal for £42, but unfortunately, the experience was very disappointing. The food was extremely bad, overly greasy, and completely undercooked. This experience was far from satisfying, and I do not recommend trying it.

Very nice place. Good place to eat. Very friendly staff.

Freshly made, would come again.

The customer service was good and the food even better will come again

Very good food and customer service

The food was delicious and the seating area was large. lots of room to sit down and enjoy a meal with my friends. Will come again

Friendly and especially delicious gamfries

Ten out of ten good customer service

The food was enjoyable, place was clean and there was a nice atmosphere.

The food was not good at all. The staff didn’t assemble the order properly. Tables were really dirty. A branch in such an important location. I am very disappointed.

I'll be clear: there were too many things that were wrong (I'm not the type to quibble over little things but this was excessive) it's the worst service I've seen my order was upside down , just go 3min walk there's something called "SALT" it's clearly better.

I don't understand how it is possible to provide such deplorable service! My brother and I went to this KFC on a Thursday evening where, admittedly, there were a lot of customers. Seeing that all the places on the ground floor were occupied, I went upstairs to see if there were any free tables. Upstairs I am greeted by stifling heat. A real furnace almost made me run out of oxygen because there were so many people. No ventilation present! Seeing this we then decided to take away. We will order at the terminal, my brother specifies that it is a take-out order and we wait while our order is prepared in the kitchen. Once our order is ready I realize that the waiter serves our order on a tray as if it were an order to eat on site. I then asked for a bag so that we could take our order without mentioning to him the fact that we had specified that we wanted to take takeaway, because we were in a hurry. The waiter, looking obviously annoyed (??), then begins to put our items in the take-out bag. Once the bag was full he then pushed it on us before we left! It was very unpleasant but as there were a lot of people we decided not to disturb the other customers and we left. Once we opened the bag it wasn't our surprise to find all of our fries thrown and spilled in the bag!!! The bag of fries was literally upside down! We had to pick up the fries! Not to mention the fact that there were no napkins but that’s a big habit in all fast food restaurants unfortunately… As if our experience with this kfc wasn't already catastrophic enough, when I opened my sandwich, I had the unpleasant surprise of finding myself faced with a piece of what appears to be dehydrated chicken between 2 pieces of bread and a salad leaf that duels with 2 milligrams of sauce! It was very bland! (See photo) If you are currently in this KFC and have not yet ordered, run very far away urgently and find a fast food restaurant that will have better service, that is not what is lacking around here.

Food was warm at best. All of the chicken was extremely dry. Not good at all. For a flagship restaurant in the centre of London it should be hot and fresh. This was the total opposite. Avoid!!!

Service VERY slow. None of the staff seemed to know what they were doing and kept shouting at each other. Food was cold when it finally arrived and the order was wrong.

Burnt food. Never again the mistake of ordering from this particular outlet.

order not delivered , not happy, requested to call to conform delivering place as he couldnt able to get our adress. we requested to wait and share his current location.we tried to find his location. but we confused with place. meantime we requested to make a call. but he didn't wait for anything and just send sorry. thats it. we found that so many just eat vehicles passing through this way. we are so unsatisfactory with your service, atleast he can make call for the confirmation. very bad.

Food was good and the staff was really great, especially a guy name "Vekat" was super helpful.

I ordered pepsi max, they sent me tango orange, i ordered southern rice in the order they sent gravy instead and i ordered chilli sauce and they sent me supercharger dip in the trilogy box meal all messed my order

It's okay, the fried chicken is dry, but just average

@venkat subramanya he is so polite and very helpful great hospitality had a great time

Quite disappointing that on a busy day they closed their toilets!!! Reason!! Short staff!!! So your customer has to suffer!!!!

No place available, miserable service with tables filled with waste, forgotten orders, this KFC is to be avoided, the floor has a vomit-inducing smell, I had to eat standing up with the lack of chairs

Excellent if you're taking away, quick service. Very limited seating area. Very convenient location, Literally a 30 second walk from the tube entrance.

Bah. They only make chicken, so I expect it to be at least good. Tasteless nuggets. Gravy sauce so liquid that it literally "wet" the chicken, it looked like dirty water.

Very good service from server Madhu Always checking on customers for extra tissues on table and clearing tables very quick Good experience

Excellent service and very helpful by staff Madhu!!

Mr Madhu served us the food, and provided very well service.

very delicious food and friendly service from Madhu

Food was great and Madhu's service was very good!

Great tasting food and quick service but not enough seating for disabled

Madhu is very nice and helpful person

Madhu, was of great service and he was very helpful in assisting with my order, definitely recommend.

The customer service was really nice . One staff named madhu treated us really well

Thank you Madhu for finding us a table on a very busy night.

Excellent service by staff Madhu

Thank you Madhu for your hood service

Thank you Madhu. Sorting our table when it was really busy.

Good customer service Especially Madhu

Mahdu was the best, he made our whole experience, top customer service! Merry Christmas Mahdu

I thought that this KFC was great! The food was ready within 1-2 minutes, the staff were super friendly (William) and the restaurant was clean. It’s clear that the staff here pay close attention to detail and maintain very high standards in this busy central location. Thank you

We have a very good service mr William served us

The service was really good Mr William served us really well their service was really quick