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3.8

Based on 4.051 opinions finded in 5 websites

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Nº 4339 in 7028 in City of London, Westminster

Nº 127 of 173 French in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..cookedcheeseroundladybaconpopcornricefishchickenfriedgarlicsteakpaycoffeeonionpotatoesfilletoilducksoupsalad

comment_iconOpinions

Madhu was excellent and took care of us! He’s the best

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Riya Sunny . 2025-06-01

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Mahdu is a very good communication

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Sully Mehmood . 2025-06-01

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Hot Latte: Hot enough Fried chicken: As usual good taste Fried chips: Not cripsy Cleanliness: 65 out of 100 Service: 65 out of 100

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CHAN Y W . 2025-05-30

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Upstairs air-conditioning is not working. Plus they don't let to open the windows. Very hot and smelly like steam room

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Halil Olgar . 2025-05-28

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I visited you Thursday, I ordered zinger burger with meal and wings . Wings were so overcooked and chewy we can’t even eat that. After complaining to the staff, they started to misbehave. There was zero freshness in the food . Food was like days old Very disappointed food

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umar farooq . 2025-05-24

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At lunchtime we decided to stop by our favorite KFS for a bite. This location was nearby. It was very stuffy inside, especially on the first floor, which is why I lowered my rating. I ordered my favorite Zinger box. Firstly, I had to go to the cashier again to warn them that you don't need to put ice in your Pepsi.. Secondly, there is always corn in the picture, but in the order?? We ordered a spicy and a non-spicy box for two. We didn't understand which was which, so we took it at random..

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Andrey Borsukov . 2025-05-23

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Lovely staff served excellent food and made sure my experience was great!

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Bernabelle N . 2025-05-21

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Customer service was excellent by Madhu ! Food was amazing

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Laurenda Landes . 2025-05-19

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Madhu gave me amazing customer service , the food was delicious and Madhu was very helpful.he also checked on us to ensure the food was okay.

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Demon Maiz . 2025-05-18

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Manchu was very nice person, he was very helpful

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Munraz Vilasha . 2025-05-18

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Gosh, where do i start... The downstairs area is unbelievably small and tight and uncomfortable to wait for your order. We were called to collect our food without the drinks ordered so we were waiting there, inconveniencing other guests. The main seating area is upstairs where tables are unclean and it is uncomfortably hot up there. All in all, never again!

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Adam Cunliffe . 2025-05-18

MORE AT Google

Madrid service is extra excellent and helpful

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Gabster Saman . 2025-05-18

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Nice KFC. Shout out to the good service we had thanks to Madhu, very good person

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Alphane Ly . 2025-05-18

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Friendly chap at counter, but ran a bit poorly, stuff missing from plate. No bathroom / sink was available as they’ve blocked it up - it is illegal. Any eatery with dining must provide bathroom. In my case I just needed to wash my hands. The bathroom seemed fully functional for staff but blocked off so customers cannot use it. In theory defence they probably do this as the many chavs that come in make quite a mess.

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Hamza Abid . 2025-05-17

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Let's be serious, this is the best KFC of all time. It's located just steps from Piccadilly, perfect for grabbing a bite and escaping on the subway just before the retaliation arrives (I'm obviously talking about the intestines that rebel and seek revenge). The upstairs dining room is often filthy, but when I see the way I eat, I tell myself that I'm somehow contributing to the lack of cleanliness of the place (always leaving greasy fingers everywhere). That's no excuse, but if everyone made an effort (putting their things away, not leaving whole pieces of chicken on the floor), it would be a good start. As for the food, it's a classic KFC, but it has a legendary place in my heart that means it will remain, for me, forever, the best KFC of all time! Special shout-out to the colonel!

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0sKiDo . 2025-05-13

MORE AT Google

Just ok . Food was very hot ( liked that ). It's a poor KFC

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Robert warman . 2025-05-13

MORE AT Google

Madhu was very nice and caring, when i had a problem with my order he helped me and changed everything it was very nice

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Shivvani . 2025-05-12

MORE AT Google

Good service by the staff madhu,he was very nice guy

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Muhammed sahal M . 2025-05-12

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Madhu is helping and good person

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Cris Pereira . 2025-05-11

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Madhu’s service was great and was a nice guy

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Chanupa Jayawardana . 2025-05-11

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We ordered 9 menu with fries There were no more fries! And we were not reimbursed! Band of thieves

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Jacqui H . 2025-05-10

MORE AT Google

Everything is very fast. However, today they had a problem with the sanitary group on the first floor and the one on the ground floor was working, of course with a rather large queue. Otherwise, everything is ok.

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Aristica Iordache . 2025-05-06

MORE AT Google

Everything is very clean and working, Madhu was very kind and hardworking. Everywhere was clean thanks to him.

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gulgun sahin . 2025-05-05

MORE AT Google

Madhu is great, he does a very, very good job. I have never seen such an efficient employee. Well done !

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Elise Urus . 2025-05-04

MORE AT Google

Madhu was extremely helpful and the service was really good. Special thanks to Madhu

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Emilin Philip . 2025-05-04

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Madhu thank you so much you helped us a lot. special thanks to Madhu

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Miny Philip . 2025-05-04

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Madhan is a humble and helpful person He does services good and friendly nature

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Vijaya Sree . 2025-05-04

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Madhu is good and helpful person.

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Dina Yehia . 2025-05-04

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madhu is very nice person!!! is my friend, come to KFC to know it!

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Hugo Gomez Couto . 2025-05-04

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Madhu was super friendly, cool, and made the whole experience even better. Really appreciated his positive attitude and helpfulness

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imane Mimi . 2025-05-03

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Madhu came and checked on us. He made sure this location was clean and well kept. I felt comfortable enjoying a meal here.

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Nathan Williams . 2025-05-03

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Great service given by Madhu a staff of KFC Leicester Square, London.. he is very good. He looks very decent and gentle and neat and clean. I liked him

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Sonchoy Das . 2025-05-03

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Madhu is an excellent person and her work is impeccable.

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Kevin Ubaldo Atachagua Flores . 2025-05-03

MORE AT Google

Today, we visited the KFC store located in Leicester Square. We usually come here often, and this time, we had another great experience. I especially want to mention Madhu, who works there—he was incredibly friendly and welcoming. He not only provided excellent customer service, but he also went the extra mile by giving us useful information about nearby attractions and places to visit around the area. Madhu also made sure our table was clean and comfortable, which really added to the pleasant atmosphere. It’s always refreshing to be greeted by someone who genuinely enjoys helping customers. His professionalism and warm attitude truly stood out, and we believe he deserves recognition for his efforts. With regards Ulugbek

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Young Money . 2025-05-03

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Madhu very helpful staff very kind lovely experience

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Sayef Nahin . 2025-05-03

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MADHU is a nice person and very considerate. He made sure everything was good the overall experience at KFC was enjoyable because of him.

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reem swz . 2025-05-03

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Madhu is very nice and accomodative staff member

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Momina Nusrat . 2025-04-27

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Madhu is good weapon and helpful person

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Sandhya Hari . 2025-04-27

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Madhu is good and helpfully person.

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أيد وحدة •مشروع اغاثة . 2025-04-27

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Great customer service from MADHU on 27/12/25.

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vivace guy . 2025-04-27

MORE AT Google

Madhu the best employee, very nice with the people.

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Ramón García Canes . 2025-04-27

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Everything very nice. Madhu very nice employee he cleaned everything and was really nice to the customers.

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Sgcanes 09 . 2025-04-27

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Mahdu was very friendly and nice. We appreciate his help will definitely come back again to enjoy!

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Makda Abraham . 2025-04-27

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Madhu is very good in hospitality, he really take care of us in all possible ways. We really appreciate his service and will come back again soon.

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Malik Adeel Zahoor . 2025-04-27

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everything was really nice, Madhu gave us a good service

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Monserrat Gomez . 2025-04-26

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Madhu was good and helped us with orders!

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Anastasiia Kolomiiets . 2025-04-26

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Madhu it was good food and nice staff

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Nick Kreeft . 2025-04-26

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Amazing service and great ambience

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Junu Ahmed . 2025-04-26

MORE AT Google

One of the kfc in london and great speed of services

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Harsha Sibineni . 2025-04-26

MORE AT Google

Overall a good experience from this store

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Jilson Vj . 2025-04-26

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Madhu service so good, he is a very nice person

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Camila Gomez . 2025-04-26

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Madhu is a very nice person and he really helped us with our order

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Katelin Zukina . 2025-04-26

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Absolutely disgusting the food is way overpriced for what you actually get the chicken burgers half the size of the bread and then people passed out in the seating area all the tables left dirty had to clean our table ourselves

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Jordan . 2025-04-25

MORE AT Google

Very good to sit and enjoy the food

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sukanya gopagani03 . 2025-04-25

MORE AT Google

Madhu is good person and helpfully person And highly recommended

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吴嘉欣 . 2025-04-20

MORE AT Google

Very tasty Food and I love the way how Amazing the Customer service been. I stand High to Appreciate Mr. AKSHAY, you are Amazing. Thank you for the service. ❤️❤️

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Rajneet kaur . 2025-04-19

MORE AT Google

Madhu is the best, he treated us great and helped us a lot with the great food!!!

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Esther Garcia . 2025-04-19

MORE AT Google

Madhu attended to us and was very nice and very nice to us, a 10 person

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Diego Navarrete . 2025-04-19

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Madhu was a good server and good person

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Antone Paran . 2025-04-19

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The Taste and Services are very good. Thank You AKSHAY for the Best treatment and I love the taste of food I ordered.. This is for AKSHAY ❤️❤️

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esha sajal . 2025-04-19

MORE AT Google

I love the Food and Variety of Tastes. I have been here and i love to visit more times ahead. Thank You a AKSHAY.. you are highly Appreciated for the service you given to us. Cheers AKSHAY ❤️

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Bob Ghattoura . 2025-04-19

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I like the Food and Ambience Very Well. I have been here many times and I wonder for the taste of food. AKSHAY the best one made us to feel good and served us well. Cheers For AKSHAY ❤️

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Jhon Reyes . 2025-04-19

MORE AT Google

Great service received from kfc one of the best kfc in london wings are just awesome perfectly cooked

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Husna Jabeen . 2025-04-19

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I have been here many Times and I will wonder everytime When i Visit hear. Amazing Ambience and Good Quality of Food. I take stand to Appreciate AKSHAY for being good always. I love to visit every time. ❤️

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Vulli Lokesh . 2025-04-19

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Yikes. Just yikes. Poor service. No hello, no goodbye, no pleasantries at all. Just shouted my number and slid the box across the counter. No bag, no tissues, just the box. The food itself cost me £4.29 for a snack box. Fries only cover the bottom of the tiny box and they were barely warm. Breading on the chicken was a bit soggy one side. Disappointing. Just disappointing.

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Moxar . 2025-04-12

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Very dirty, food nothing like the known chain and in the end I saw sweeping on the table with the broom

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bruno C/le . 2025-04-12

MORE AT Google

Madhu gave good service and is very friendly very polite and helpful Would totally recommend him

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Meet Seera . 2025-04-12

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So I decided to go for a quick value lunch on my lunch break and with KFC being a good quality choice for chicken and value I decided to go. However when ordering I wanted a drink, but the only drinks being offered were pepsi or Robinson's drinks with no sprite or tango. So I was disappointed there were no soft drinks for anyone who doesn't like coke. Furthermore the new double tax on food here was terrible, not only has the price everything going up, but the size of the meals have shrunk to a point that they are hardly a meal for the value prices you could get. Overall extremely disappointed in KFC and will not be going again if this is the future of the KFC's chain on cutting costs and saving money in this economy.

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Zenosos . 2025-04-12

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How sad.... The first time I ate with them, when they were still in Piccadilly, I prayed that they would also arrive in Italy. Today I was there (the one in Piccadilly they closed or moved!?!) .ok with the reservation on the screen and the ultra-fast preparation but I found myself with zero napkins, the chips that had died a long time ago (they were sooo bad) and the tables were dirty and had rubbish on them (customers are often worse than animals!). The super crispy chicken was starting to not be so super anymore. As with any place, a bad evening can happen, so if you want, give it a chance, I don't think, for my part, it will happen Damn I even rhymed

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Davide Red . 2025-04-09

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Gave us the wrong stuff, had the audacity to say 'it was from a different order'. We only ordered one thing. Chicken drenched in oil

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Kelvin Zhu . 2025-04-09

MORE AT Google

Thank you for your good service on time so far so good I will let you know what my children tell me about the quality of the food ok

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LEE . 2025-04-07

MORE AT Just Eat

Absolutely not worth to buy food served very poor quality food with too small amount of quantity according to price they charge for …!

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R B . 2025-04-06

MORE AT Google

Great chicken and compliment to Madhu - great service and helped us with our order in quick time!

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some stuff . 2025-04-05

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The food was good and relatively cheap considering it is in the middle of London. But then there is the staff. The worst experience of all fast foods I have ever experienced. Food was taking forever to make and the staff took FOREVER to accept my order. DEFINITELY I dont recommend going there. 1 star, I would have given less if it was possible.

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Kuba Šťovíček . 2025-04-05

MORE AT Google

The portions were abysmal. I could count how many fries I had just from looking at my snack box - that’s how ‘generous’ they are at this branch. Not to mention they also served me the smallest piece of chicken they could find… wouldn’t recommend. spent £5 on 12 fries and one piece of chicken!

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Claudia Stef . 2025-04-04

MORE AT Google

We met a guy named Madhu from India. He is such a nice, friendly, and humble person, and he did his job nicely and clearly

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Nabin Bhandari . 2025-03-31

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Fresh and tasty chicken but sadly gravy, garlic mayo and ice tea out of stock.

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Crossvisuals . 2025-03-25

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I can in the morning on Sunday and this lovely girl served me on drive thru her badge said Sarah and she was so kind and happy and helped me work out what I wanted.

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Urooj Faiza . 2025-03-23

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Very busy and you will not have much place to sit.

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Anshuman Choubey . 2025-03-22

MORE AT Google

But there was some missing wings

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Atlas . 2025-03-20

MORE AT Just Eat

Served by an Indian female staff today, they never give changes. Keep saying there‘s no change left in their register, if the KFC company is not preparing any changes for clients, please write the correct price.

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Melissa . 2025-03-18

MORE AT Google

Tiny pieces of chicken. Nicely cooked though.

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James Wheatley . 2025-03-18

MORE AT Google

We did not receive Fries and Pepsi max and Popcorn chicken in the order

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Aman . 2025-03-17

MORE AT Just Eat

poor quality cold food. tasteless burger! 👎

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Awais . 2025-03-17

MORE AT Just Eat

Brand new dirty place They didn't give us the complete order We went to claim it and they told us no, they took the ticket from us when we gave us the food and then we couldn't do anything Of course, I have photos of the place, but I don't know how to post them, they'll be lucky, because it was embarrassing

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Begoña Sanchez . 2025-03-15

MORE AT Google

They did not deliver the drink, will not order again

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Hardeep . 2025-03-15

MORE AT Just Eat

Madhu was very nice and the atmosphere was nice here! Would recommend!

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Alessia Hammond Reale . 2025-03-15

MORE AT Google

I ordered takeout the other day. The service was good, and the guy at the till was nice and understanding. However, the fries were cold and soggy, and the burger was dry, with barely any lettuce or mayo in it. Compared to what we got, I think it was expensive. KFC is a big brand and should be more attentive to the quality of the food it serves.

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bai1241 . 2025-03-15

MORE AT Google

I tried it because my daughter was curious and wanted to eat this chicken. Inedible. I don't understand how it can be so full of customers.

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Valentina Scarpiello . 2025-03-12

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Super friendly staff Neat atmosphere Affordable food delicious food

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Goahcts . 2025-03-10

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Madhu is very good and helping.

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Khushi Patel . 2025-03-09

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I didn’t receive a drink with my order

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Imran . 2025-03-08

MORE AT Just Eat

KFC, fast greasy and tasty nothing much to say abt it

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JOSH . 2025-03-07

MORE AT Google

Just ordered 10 piece bucket, got 7 legs - thanks

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Dennis Sisk . 2025-03-06

MORE AT Google

The new KFC burger is a real rollercoaster. First bite: wait, is this kinda nasty? Second bite: hold on… maybe it’s actually kinda fire? By the third bite, I’d fully accepted that I was enjoying it, even if I couldn’t explain why. It’s crispy, saucy, a little messy—basically everything you’d expect from KFC, but with a weirdly addictive quality that keeps you coming back for more. Will I order it again? Probably. Do I fully understand why? Not at all.

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Floww . 2025-03-06

MORE AT Google

The place is good, but the only issue is they always close the washrooms with a pin code. Hate that!!

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PJ . 2025-03-06

MORE AT Google

Terrible experience, we bought a family package for dinner because it is one of the few that closes late during the week. Because of the rush we did not check everything they put in the package (not that we wanted to open the bag and take out everything packed out of mistrust). In the end they didn't give us puree or the “sweet beans” that they give here, they gave us two jars full of just gravy. What can we do or how can we consume a kilo of gravy? The worst thing is that they didn't even notify us that they didn't have a product or that they were going to replace it, as described to us at the hotel. Additionally, the place is dirty and does not seem made to consume there.

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luis s . 2025-03-05

MORE AT Google

Madhu is very helping, thank you !

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Chamse-Edine Sayagh . 2025-03-05

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Atrocious!! Self service machines do not work and the staff look at you like you’ve got 6 heads if you try and order if them, added to that the toilets are probably the dirtiest that I have ever encountered

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James Secca . 2025-03-01

MORE AT Google

Loved it . Always ready for more fried chicken

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Jisan Ahmed . 2025-02-25

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