Based on 1.654 opinions finded in 4 websites
Based on 1.654 opinions finded in 4 websites
Nº 4433 in 7028 in City of London, Westminster
Nº 130 of 173 French in City of London, Westminster
Opinions
Staff are so friendly and accommodating. The coffee is outstanding, the best in the area by far. A lovely welcoming place to eat and drink.
Melvyn Epstein . 2024-11-12
MORE AT Google
Food was good. Service was a bit slow, we had to ask for water 3 times and the place needed a good clean, the stairs were dusty and the toilets quite dirty.
Kate B . 2024-11-03
MORE AT TripAdvisor
The service was unbelievably slow- possible kitchen issues as place was not that busy. Staff attending the table were friendly and polite. I chose the wam goats cheese salad. The goats cheese was not warm and no walnuts in the salad. Expensive for what it was.
clare . 2024-11-03
MORE AT TripAdvisor
Brunch is very good, the Americano is not bad, but a little bit pricy.
Alex . 2024-11-01
MORE AT Google
Walked into this place for coffee and while it was empty and the manager showed us to a corner table in the back next to the electric unit. Rude doesn’t cover it - avoid
Mike Sullivan . 2024-10-30
MORE AT Google
Le service était rapide. En revanche la qualité du brunch laisse clairement à désirer pour le prix de 35 livres/ personnes. Il y avait un cheveux dans mes œufs benedictes… L’était des toilettes femmes était 7 et clairement très sales. Je ne recommande pas et je comprends mieux pourquoi nous étions presque seuls dans le café.
celinklein . 2024-10-30
MORE AT TripAdvisor
It is a memorable place. A quiet atmosphere with good food. The service is also very good. It is personally an unforgettable place...
Tobias Basuki . 2024-10-17
MORE AT Google
A great experience all around: food, service and ambiance
Nabil . 2024-10-12
MORE AT OpenTable
My experience was extremely disappointing. If there were an option to rate less than one star, I would choose it without hesitation. Upon receiving my order, both the Wagyu Sando and the fries were far from the quality I had previously enjoyed. They were overcooked and lacked freshness. When I raised my concerns with the manager, the response was unprofessional. Additionally, when I requested the bill, a staff member ignored me despite my repeated calls, even though the place was not busy. I will attach the photos and I will leave the comparison to you dear reader.
AL . 2024-09-28
MORE AT Google
Nice food & service (although super mean on the amount of toast - two tiny half slices with scrambled eggs), but really bad coffee - super weak cappuccino - more like a bath of milk with a dribble of coffee.
Des . 2024-09-28
MORE AT OpenTable
Nice place but food we ordered was mediocre at best and very small portions. We got desserts, creme brulee, mille fuielle and cappuccino and it came to a pretty expensive total! Price not matching food quality..
Bunga Tiasyaira . 2024-09-13
MORE AT Google
The food was below average. Poached eggs were served well-done without asking how we like it cooked! Coffee was terrible.
Arwa SR . 2024-08-20
MORE AT Google
Pleasant atmosphere in stylish surroundings. Good and speedy, well mannered service. Extremely small helping of food that tasted quite mediocre. Outrageously highly priced. Sad, because the place is situated in my favourite area of the world.
George G . 2024-08-17
MORE AT TripAdvisor
The super salad with halloumi and the lobster roll are sublime
qaswra hafez . 2024-07-28
MORE AT Google
Welcomed warmly. Choice of table outside no problem. Coffees and pastry brought out to the table. Delicious coffee and pain au choc. A simple coffee but was a very pleasant stop. One minor point was my wife mentioned there could be hooks on the ladies loo doors for coats/bags etc.
mrnormal . 2024-07-22
MORE AT TripAdvisor
Arrived for breakfast without reservation. Friendly staff and nice atmosphere. Good quality coffee. We ordered avocados toast with fried eggs and eggs Benedict. Both were tasty and well prepared. Maybe a bit more attention on the dish presentation, as the Benedict eggs dish was very empty.
Eleftheria Chrys (Ec) . 2024-07-02
MORE AT Google
Very nice staff , service excellent. Sat outside int the shade and had a wonderful breakfast
mitchel . 2024-06-25
MORE AT OpenTable
Nice restaurant, good food and value for money. Door handle for ladies toilet kept falling off. Although I reported it (to avoid anyone getting stuck inside, unable to be heard as the toilets are on a lower level), they didn't fix it. Server was kind but difficult for him to manage so many tables both inside and outside.
Foodover . 2024-06-24
MORE AT OpenTable
Thank you for a wonderful meal. We really enjoyed the food and the service.
. 2024-06-19
MORE AT OpenTable
I had brunch there and the food was delectable, although the size was a bit small for the price of the dish.
Natacha . 2024-06-17
MORE AT Google
So I made a reservation and when I got there apparently the kitchen was closing?! What a joke of a service. Also it was very quiet they needed that reservation, to be clear I wasn’t late.
J G . 2024-06-17
MORE AT Google
Love Aubaine as can sit outside or in both areas ambient, friendly staff and very good food and drinks…
FIzz . 2024-06-17
MORE AT OpenTable
Stingy. Yup that's the word that summed up our experience. Everything seemed to be an effort for the staff when it was half empty and it all took too long. Club sandwich came with added large amounts of gristle and soggy toasted bread and a, stingy, amount of chicken. Schnitzel was again small and plain with no sides. Burratta was infact a mozzarella ball and small and solid all the way through. Two drinks and the above came to £85...
James Dashwood . 2024-06-09
MORE AT Google
Tasty lunch, great virgin Mary cocktail and I would recommend having lunch here.
RickardoBB . 2024-05-28
MORE AT OpenTable
The food is way too overpriced for what it is. The waiter said the schnitzel was coming with fries but it didn’t. I ended up having to order them extra, which costed 25£ for a small piece of chicken and fries. Not an aubaine (=good deal in French), in my opinion My friend had the poached eggs with salmon on toast which came super small and plain on the plate. No side salad or anything. I do not recommend. independently-owned restaurants have much better food quality than this
Fiona P . 2024-05-26
MORE AT Google
The food was tasty and my virgin Mary mocktail was excellent. The service was great and we had a lovely lunch.
RickardoBB . 2024-05-21
MORE AT OpenTable
Portions have steadily dropped over the past couple of years. 13£ for a tiny eggs Florentine. The manager is also miserable and lacking manners. No thank you, how are you, come again or anything like that. The staff they hired reflect this as the atmosphere is bad. Comes from the too. I am done with the place now .
Ross . 2024-05-18
MORE AT TripAdvisor
Don’t come for brunch, maybe it’s okay for other meals
Noa Friedman . 2024-05-08
MORE AT Google
We are early so we’re the only guests but wait staff were very attentive and the food was superb and well priced. We will definitely go again.
. 2024-04-29
MORE AT OpenTable
Good, friendly service. Food (brunch) was good.
Michael Männel . 2024-04-27
MORE AT Google
Slow service ,terrible food ,how can you ruin an omelette? Tasted of rubber ,tomato extra ,3 cherry tomatoes on top and a tiny amount added for an extra £ 3 00.Oddly , a slice of brown toast as an accompaniment. Ate minimum amount. Tried to complain but waiter walked away.
Companion04618460581 . 2024-04-16
MORE AT TripAdvisor
Very overpriced, not remotely a French menu.
Malvika Mundkur . 2024-04-14
MORE AT Google
A bit disappointed with our brunch here. Very overpriced, and very cheap quality ingredients. My friend and I both had scrambled eggs, one with ham and the other smoked salmon. Confusing menu pricing, so that I hadn't realised that the salmon was a £9 surcharge, for two small slices of not high quality fish! The fresh orange juice was not fresh at all either. I ordered spinach as well, but the waiter forgot to bring it, thankfully, because I doubt it would have been fresh. All in all, not worth the pric
Sarah Horne . 2024-04-09
MORE AT Google
I had the honour of visiting this sensational eatery. French flavours with other European twists. I had the Lobster cesar salad 🥗 and my lovely friend had the mushroom porcini pasta which looked divine. The staff were sublime and made us feel very welcome and ar home.
Linda JP . 2024-03-31
MORE AT Google
I went to Aubaine several times but this time the food quality was disappointing. The carpaccio came frozen and salad without dressing.
AriL . 2024-03-23
MORE AT OpenTable
No need to return. The food average. Came because somebody in a review said it was the best Ceasar Salad, but I cannot agree. The service was not good either, the people working there didn’t seem to like their job. With so many good restaurants in London, there is no need to visit this.
Ulrica K . 2024-03-18
MORE AT TripAdvisor
The food was good. The service was attentive l.
amit desai . 2024-03-16
MORE AT Google
Fantastic place with great cheese and bread.
Guy Laban . 2024-03-15
MORE AT Google
Food was on an ok level but that did not correlate with the menu prices and over the top wine prices. Some inexperienced staff added to the general feeling of disappointment...one of my fellow diners meals was uncooked. Maybe I was unlucky as I have always wanted to visit here...but it maybe some time before I try again
Tony Carter-Burns . 2024-03-14
MORE AT Google
Delicious food at reasonable prices for what you were getting - not cheap, but definitely worth it for a special meal
Eileen . 2024-03-10
MORE AT OpenTable
Great place for a nice coffee and breakfast. Very cozy place
. 2024-02-29
MORE AT OpenTable
Great service, staff were lovely and the restaurant was very welcoming to sit in. We came for the brunch for food was immense, the only thing was the white in the eggs were a little watery and runny but it didn’t spoil the food at all.
HollyC . 2024-02-24
MORE AT OpenTable
RIDICULOUS, STRESSFUL AND INSULTING one hour booking limit for dinner. Going elsewhere
A Londoner . 2024-02-23
MORE AT Google
Arrived 10 minutes early - pouring rain. No problem seating me at my booked table. No rush to order, gave us penty of time to settle - best Chicken Caesar salad. Stayed for hours cathing up with my friend and finally left three hours later... Lovely staff and lovely atmosphere. Will definitely return
PokemonNurseJoy . 2024-02-22
MORE AT OpenTable
Really nice eggs and coffee. Nice service. A hidden gem in busy Marylebone
Douglas A Trafelet . 2024-02-20
MORE AT Google
Amazing service and food was great! The Staff took excellent care of us, the desserts were Great too! Definitely going back!
Eval . 2024-02-15
MORE AT OpenTable
Dining at Aubaine Marylebone is always a pleasure. From emerging from the alleyway across the street and viewing the fairy tale like lighting to the relaxing and tranquil interior the whole experience brings a smile to the face. Service is friendly and knowledgeable. The food and drink is always a delight. The Prawn and Beef Carpaccio starters were excellent but surpassed by the Salmon and Wild Mushroom Tortellini mains. The mutual silence except for the nods and smiles told their own story with regard to the Sticky Toffee Pudding and Chocolate and Cherry Tarte. We may be biased in that we return often but Aubaine never disappoints.
Riley . 2024-02-14
MORE AT OpenTable
Exceptional Christmas Party Venue! I can't express enough gratitude to the wonderful team at Aubaine Marylebone for making our Christmas party an absolute success! It's taken me far too long to write this review, but the memories of that night are still fresh and delightful. From the moment we inquired about hosting our event, the staff at Aubaine went above and beyond to ensure everything was organised seamlessly. They graciously provided us with a private room, complete with a projector, creating the perfect atmosphere for our hosted talk and the festivities after. The attention to detail and the festive ambiance created by the team truly set the stage for the best party we've had and a fantastic end to the year. What impressed us the most was their flexibility and willingness to accommodate our needs. Not only did they allow us to use a mic for speeches and announcements, but they did so with a smile, adding an extra touch of warmth to the evening. We also had varying different dietary requirements, all of which were graciously accommodated. The service was impeccable, the food was outstanding, and the overall experience left our entire group raving about the night for weeks afterward. Aubaine Marylebone has certainly set the bar high for any future events we may host. Thank you once again to the Aubaine team for going above and beyond to make our Christmas party truly memorable. If you're looking for a venue that combines elegance, excellent service, and a festive atmosphere, Aubaine Marylebone is the place to be! Saskia Co-CEO Private Therapy Clinic
Saskia Huntley . 2024-02-14
MORE AT Google
The restaurant was almost empty. It was cold where we were seated. The food was ok, but uninspiring and overpriced for what it was (Wagyu burger £23 and Salmon £28). The service was, at times, overly attentive, while, at others, forgetful and this was with barely any other guests to serve. The wine, particularly the Rose at £45, was ludicrously expensive for nothing special, everyday wine.
Nick . 2024-02-01
MORE AT OpenTable
Service and food we're good, but for the price level you'd expect a little better. To be precise: the fillet steak was not as ordered (two of us ordered it medium and it was in both cases a bit chewy and well done), attention was intermittent and a couvert was forgotten. Nevertheless Aubaine is a great place to go to for a dinner in an upmarket place.
Peter Boonman . 2024-01-29
MORE AT Google
Super good for brunch! Service really good and food is also great.
CarlaR . 2024-01-28
MORE AT OpenTable
Food was nice but not fantastic. Plates were cold and the room was quite cold too so we all felt a bit chilly. Service was good and staff all pleasant so would go back again but not in winter.
KimM . 2024-01-27
MORE AT OpenTable
4.70£ for tea? Overpriced menu - it has nice interior, food nothing special.
Meltem Karaoglu . 2024-01-21
MORE AT Google
Charged twice for a meal. They said the first payment hadn't gone through (it had) and I used a 2nd card. Realised after when I had phone reception again. They haven't responded to the complaint.
Jake Norman . 2024-01-20
MORE AT Google
my avo and smoked salmon 10/10 sadly my friend's eggs benedict were cold and the plate needed to be bigger - we mentioned this and all noted so I am super happy and my friend will be next time we come - hope comments taken on board as we love Aubaine....
FIzz . 2024-01-17
MORE AT OpenTable
Probably the worst meal I have had for many years in the coldest restaurant that I have ever been in, and I will never return. When I get around to it, I will review it accordingly badly on social media as I was appalled!
SimonC . 2024-01-15
MORE AT OpenTable
Very nice restaurant. The sea bass and risotto were really delicious. So were the wines. The ambiance and decor of the restaurant is amazing. Highly recommend.
Allison T . 2024-01-14
MORE AT TripAdvisor
Empty restaurant on a Friday night, harrying service - I can fill my own glass with your very expensive wine thanks ; dismal food - tasteless overcooked ‘wagyu’ hamburger overpriced at £23 and delivered suspiciously quickly; an experience to forget but which will unfortunately linger in the memory
Alastair R . 2024-01-08
MORE AT TripAdvisor
Nous nous sommes arrêtés ce midi pour un repas sur le pouce. Le repas a été de très bonne qualité, les produits sont bien cuisinés. La serveuse a été réactive et très aimable. C'est une adresse à noter !
Tom . 2024-01-05
MORE AT Google
Food was outright poor with stale ingredients and cooked previously but pre warmed before serving. Exorbitant price for what was served. The waiter was attentive and helpful. Would never recommend this restaurant to anyone.
. 2024-01-05
MORE AT OpenTable
Empty restaurant, harrying service, dismal overpriced food. A disgrace.
AlastairR . 2024-01-05
MORE AT OpenTable
Fresh delicate and tasty food with an excellent wine list. We thoroughly enjoyed our evening.
SarahT . 2024-01-03
MORE AT OpenTable
The staff are always brilliant, so kind and helpful. My first choice location for coffee/lunch in Marylebone
fulhamfoodie . 2024-01-02
MORE AT OpenTable
Coffee is pretty lame - flat whites are huge and cappuccino not frothy :/ however I must say sweet potatoe fries side is very good and service is lovely and warming.atmosphere.
Hannah Luxton . 2024-01-01
MORE AT Google
Friendly staff, tasty food but expensive for what it is
David Williams . 2023-12-29
MORE AT Google
Shop at La Fromagerie opposite then lunch in Aubaine. A good combo. Lovely gravlax salmon to start although the small blinis served no purpose really. Very pleasant steak/frites with a light peppercorn sauce. Also a brunch menu available, which is a great alternative.
NeilD . 2023-12-28
MORE AT OpenTable
Very pleasant service and food was like a good pub meal but at Marylebone prices.
NickB . 2023-12-22
MORE AT OpenTable
الخدمه كانت جيده التعامل رائع الاطباق عاديه الفلات وايت جميل
Aljoharah . 2023-12-19
MORE AT Google
Food was very good though dessert (Carrot cake) was too rich for my liking. The standard of service was OUTSTANDING!! Friendly and helpful staff.
ReynoldD . 2023-12-17
MORE AT OpenTable
Not the food quality you would expect from a place like this. They should think more carefully about the menu they want to offer to large groups, some dishes (e.g., streak) need to come out from the kitchen warm and juicy, not cold and dry because they are overcooked but served too late. Not worth the money
Michele Pistollato . 2023-12-16
MORE AT Google
Welcoming. Good service. Food acceptable. Disabled toilet area messy. Wine good and sufficient choice by the glass.
BeverleyB . 2023-12-16
MORE AT OpenTable
Wonderful meal for my daughters birthday! We really enjoyed the setting and the staff and food! Thank you
KaterynaP . 2023-12-13
MORE AT OpenTable
Went to this restaurant as all the others in the area were full for lunch on a Monday! The reason this was empty soon became clear- the food was unimaginative with small portions and bland flavouring. It’s also overpriced with the food considerably more than other lunch venues in the area. Next time I’ll wait and go elsewhere!
LondonTraveller17 . 2023-12-11
MORE AT TripAdvisor
It is so good to get authentic interestingly cooked food with "that special twist". I could not fault one element of the food which came in at a very reasonable price for the quality delivered. The service was cheerful and attentive. A special place
AnnC . 2023-12-11
MORE AT OpenTable
The burgers could only be ordered well-done and the steak was tough.
DeirdreP . 2023-12-11
MORE AT OpenTable
The restaurant was not busy but we had to go to the counter and ask for water as not delivered to our table when requested. We had the set menu and it took1 hour 30 minutes to serve it. We did say we were going to the theatre. One beer ordered but not delivered but was put on the bill
ElaineA . 2023-12-09
MORE AT OpenTable
Absolutely delicious food, friendly and helpful people, working in the restaurant, festive cocktails...love for the senses. 🥂 I felt like I'm in France. Very enjoyable experience. Thank you!
Asya Kovacheva . 2023-12-08
MORE AT Google
Had a lovely evening with friends. Great service - really friendly and funny waiter. Would definitely go back.
SallyW . 2023-12-08
MORE AT OpenTable
Had a lovely lunch on a cold frosty Saturday. Food was lovely, the a tmosphere lively, and the staff were great. Would definitely eat there again.
Dave Sussman . 2023-12-07
MORE AT Google
Cool looking restaurant, but horrible food and horrible service. So bummed we wasted one of our nights in London here!
. 2023-12-02
MORE AT OpenTable
All our food was cold, service was slow, there was a raucous wedding party upstairs, freezing cold as we were sat right by the door and the drunk wedding guests kept going in and out. Really disappointing.
Haga7 . 2023-12-02
MORE AT OpenTable
Excellent friendly and speedy service. Nice festive set menu and delicious food. Staff very attentive and warm atmosphere
ClaireA . 2023-11-29
MORE AT OpenTable
We went for breakfast and it was absolutely delicious. The eggs were perfectly cooked and the coffee was so good.
Odyssey791510 . 2023-11-28
MORE AT TripAdvisor
Nothing special for the price. Very average food. Better restaurants around. No wonder it was dead on a Saturday night
Raph . 2023-11-18
MORE AT Google
Wonderful service and lovely restaurant Good value for money Definitely will come back!
isabelam . 2023-11-18
MORE AT OpenTable
Been coming here for years, absolutely love this place! Food is amazing, staff is friendly and the atmosphere is perfect
Ahmad Al D . 2023-11-16
MORE AT Google
Service and ambience is great but main meal selection is poor so we ended up just choosing several starters which were tasty - especially love the sweet potato fries with pomegranate and feta
Liza Webster . 2023-11-10
MORE AT Google
Friendly and helpful staff. Good selection of dishes. We went on Saturday when there is also a choice of brunch. Good location too.
Psun . 2023-10-28
MORE AT OpenTable
Warm café accepting little groups . Very warm atmosphère and Nice avocado on toast
Suphie Gerspacher . 2023-10-27
MORE AT Google
Beautiful restaurant. Great service. Food on point, full of flavors.
Yesmin Begum . 2023-10-27
MORE AT Google
Disappointing at the first visit in the summer and again yesterday! Poor service, with no sign of any manager to resolve issues. Def won’t be returning.😩
Jacqui Strubel . 2023-10-24
MORE AT Google
Awful experience with poor service in the summer, but thought we would try again. BIG mistake! Non existent service and no sign of any manager to provide any form of customer service. Go anywhere else in Marylebone but here!
Jacqui S . 2023-10-23
MORE AT TripAdvisor
Food was average at best. The 200 g was nowhere near that size of a steak. Took an hour to get us the food, and I would call the steak sour and dull. My wife had a lobster salad which she loved. The wine list was disappointing. This is not a true French place.
Zurich Awes . 2023-10-22
MORE AT Google
Such slow, slow, slow service. The staff is highly inattentive. They seem to be running around all over the restaurant without any of them actually taking orders or providing customer service.
driftingdcal . 2023-10-22
MORE AT TripAdvisor
great atmosphere and the toilets are super clean, the people there are amazing
Kasia Lisowski . 2023-10-17
MORE AT Google
Great service. We really enjoyed our afternoon. Good value set menu and bottomless Prosecco.
HannahI . 2023-10-14
MORE AT OpenTable
Slighly tucked away from the hustle and bustle of the high street, this eatery was a welcome find on a hot day. Great, eclectic menu, delicious deserts and perfect service. We loved it.
Gloria A . 2023-10-10
MORE AT Google
The food took about 30 minutes from the moment we ordered for it to arrive at our table. We ordered water and that took around 10 minutes for it to arrive. The staff were nice and friendly but really inefficient and slow. A pity because the food quality and standard is really good but the service is dire. I won’t be returning to this Aubaine sadly.
MariaRivera . 2023-10-10
MORE AT OpenTable
Not impressed at all. 1 coffee 2 beers 2 bellini 1 water and 2 croissants. £78.69. ? Miserable staff. The toilets we're dreadful. For 11am. Really!!! I wouldn't bother. Off the beaten path, you would think that customer's are a priority.. Sorry guys very poor.
SussexMatt . 2023-10-09
MORE AT TripAdvisor
Very poor service on both occasions. Forgotten orders even though the restaurant was nearly empty. I will not recommend or return. The branch in Selfridges was a much more positive experience regarding both service and food.
Spidercat . 2023-10-06
MORE AT OpenTable
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Have been to l'entrecôte in France previously. Same vibe, no reservations, same menu and set-up. I don't remember the starter salad being so mustard-y. Would love to see them put the dressing on the side, or a selection of options, so you can adjust to your preferences. The steak and the secret sauce were amazing, as always! The fries were overcooked in my opinion. Felt rushed out the door, quick turnaround! But that is to be expected.
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The courier is nice helpful I don’t have cast just put the £2.00 tips for him
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Excellent range of perfectly served cheeses! The cafe bar had a great menu with a nice cheese platter and wine list. Highly recommended!
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DO NOT STAY AT THIS HOTEL. Let me start out by saying I don’t normally write reviews but I would hate for someone else’s trip to be ruined because of this establishment. I booked this hotel because it was decently priced and seemed in a good location. This was a mother-daughter trip for my mom and I before I get married. To say we were disappointed in this hotel would be an understatement. If I could give it 0 stars I would. I normally stay at Marriotts, and I will never stay in another Hilton again because of this. We arrived late and upon check in we were told that the room I had booked (king room with park view) had a leak so the best they could do was give us a queen room and have us move in the morning. (Annoying, but we agreed after they agreed to give us a discounted price. This discounted price wasn’t even offered from the beginning, we had to ask.) So my mom and I went to dinner quickly across the street, and came back to our room in order to go to sleep. Upon pulling the sheets back we were greeted with strings of long hair all between the sheets. We then looked at the bathroom and there were used tissue on the floor, and trash in the shower. CLEARLY, our room was not even clean. The bare minimum you expect from a hotel. We phoned down to the reception, who informed the manager. The absolute best he could offer us were clean sheets for us to put on the bed ourselves. Sheets were brought up in a ball, and had stains on them. The pillows of the bed were completely stained once we removed the covers. The manager could not have been less concerned, and I was left completely disappointed with our first night in London. My mom was disgusted. If it had not been 11:30pm and we were not exhausted from traveling. We would have moved to another hotel right then and there. We made the management aware we were moving the next morning, they first tried to charge us a cancellation fee and for the full 3 nights we were originally booked. Completely unacceptable. The best they have offered me since we left was pointed credited to my Hilton Account, a waste since this was my last Hilton hotel I will stay in. If you are looking for a wonderful hotel, and a perfect London experience - PLEASE go to St. Ermin, a Marriott (2 Caxton). We had the absolute BEST service and best time, it completely made our trip. We were given a complimentary upgrade when we arrived because they felt so bad for us after hearing our story from this Hilton. This hotel would have completely ruined my mom’s first experience of London.