The Didsbury Brasserie in Manchester

I visited your restaurant on Thursday 01/05/2025 with a family member and unfortunately had a disappointing experience that I feel needs to be adessed We ordered a couple of teas and pastries. While we were waiting for our order, we observed the same waitress who served us speaking to a nearby customer in a very calm and polite manner, asking, “How was your meal? I hope you enjoyed it. Is there anything else I can get you?” By contrast, her approach with us felt cold and unwelcoming, as though we weren’t wanted there. After pouring the tea, I took a few sips and then noticed a blonde hair in the cup. I immediately felt sick to my stomach. Although there was still tea left in the pot, I couldn’t continue drinking it. When I raised this with the waitress, she looked embarrassed and she apologised. I then asked for the tea to be changed, she initially agreed to replace the but then said all the other teapots would likely have the same issue. She claimed the hair was actually a bristle from a dish-cleaning brush, but it was clearly a piece of blonde hair much finer than a bristle, which tends to be thicker and more rigid. It felt as though she was trying to downplay the situation and make it seem like I was overreacting, which I found quite dismissive. THIS IS extremely concerning from a hygiene and safety perspective. I had also asked for the tea to be strong, and she added an extra teabag, presenting it as a favour. However, when the bill arrived, I was charged for it, something that was never mentioned and came across as misleading. All in all, the service, the hygiene, and the overall attitude were unacceptable!!!

Reception staff were very understanding, helpful and professional. However the house keeping wasn’t good at all. I originally changed rooms due to a broken bed… but not only did that toilet have skid marks in it but the next one had faeces in it along with an unhygienic toilet seat. Hair in the bed. The care into the presentation of the room hallways and rooms is poor too. Despite how nicely the main floors are (restaurant/carpark entrance/reception)

Poor quality - no boxes, no napkins, small portions, incorrect drinks, discount not applied.

Came with a friend for an evening meal. After seeing much online about this restaurant we were excited to attend. It was very quiet for a Friday night - the booking system on their website was a little peculiar as it didn't let me book until around a week before the date, before this it appeared as if it was all booked up. When we walked in the staff were friendly and chatty and this great service continued throughout the evening. We saw the focaccia being prepared as we walked past which looked delicious. The food choice was limited, but what we did have was delicious - the panisse was a particular stand out. We enjoyed a bottle of wine and a lovely evening overall.

Unfortunately, I had a very disappointing experience. I booked a private dinner through the event manager, but communication was poor and very little information was provided. The photos shown beforehand were completely different from the actual space. When we arrived, the staff had no idea that an event was even scheduled. The table was empty—no decorations, no setup, nothing to suggest a special occasion. For the price paid, this was extremely underwhelming. I wouldn’t recommend this place for private events based on this experience.