The Brasserie @ Mercure hotel Piccadilly Manchester in Manchester

Okay hotel in a central location with helpful staff, especially Daniel who upgraded my room to one with a nicer view on check in. Only slight gripe is that the room was a little dirty and the key cards did not work too well requiring multiple attempts to open the door or a trip down to reception to resolve. Also parking was expensive but I guess that's to be expected in a city centre location.

Loved this. Super central, good price, lovely staff and a nice continental breakfast. Rooms nice too.

In a great location at the heart of the city, the hotel is within 10 minutes walk of almost everywhere you'd need to go. The rate, with breakfast, was great value and the breakfast was lovely. Staff were friendly and helpful. Recommended.

Perfect hotel Location is very nice and near to evreything All the staff is really helpful and Respectful Rooms are so clean I'd like to thankful so much one of the employees called zainab who is working in the front desk she did all her best to solve my problem and she was so kind and so dedicated in her work Thank you so much

Recently booked a stay at this hotel. The service, hospitality and helpfulness of Rukhsana, Naim and Zohaib was an absolute pleasure to witness and experience. Have to say nothing was too much trouble for them and they are a true asset to the organisation. The hotel location itself is excellent if you need to be based in the city centre, rooms were clean and very comfortable. Would definitely recommend. Thank you all.

I stayed here for a night for a work trip and it was lovely the breakfast was fresh and amazing the staff were very accommodating especially Hinna she handled the service very well she is very sweet and attentive thank you would stay again

I stayed in this hotel and the dinner service was amazing so accommodating and attentive and made me feel welcome like I was the only one in the restaurant . My waiter Hinna gave me an amazing service so well done to her.

Great meal with very attentive staff Thomas, Matt and Zoe.

Hotel and room distinctly average. Cracked glass on outer window in room. Air con only pumping out hot air so no way to cool the room or clear the steam from the shower. I had the Chicken Caesar Salad last night, too much dressing and was too vinegar heavy for my taste. Matt was great as front of house in the restaurant. Good location.

Daniel was excellent, made me really welcome

This place is lovely. Reception was fantastic. I've come to Manchester for work and previously stayed at other hotels but this one is my favourite so far and it's only been my first night.

Had a great stay . Location great.staff are really good at this hotel nothing is to much trouble for them. Would like to thank Tom, Rosie and Matt on the breakfast team. And the gentleman on reception for making our stay lovely 👍😊

The location of the hotel is great, right next to Piccadilly gardens. There are trams taking you to various places, very convenient. Thomas serving breakfast is very pleasant to chat with. He is kind and warm-hearted. Thanks Thomas!

Shower head was too low and I’m only 5’ 10”. No water in the room which was disappointing. Other than that, all good. Breakfast was superb.

Weather prevented us from exploring areas of interest away from the hotel and lacked time to get acquainted with the tram/bus system. Should have taken an extra night.

Rebecca was exceptionally helpful at check in. Very nice lobby area.

Daniel was exceptional at the reception! Highly recommend the hotel for comfort and service!

Great guest services by Raj at the Reception. Nice and big rooms.

Raj Kostia Andrea Daniel Olivia great reception

Arrived early, bags in tow, late for my purpose for being in Manchester and the receptionist was lovely. Checked me in early. Room lovely. So grateful. Would recommend

Fantastic hotel in a great location. Super comfy beds, lovely helpful staff. Always enjoy visiting and will no doubt continue to do so. Special shout out to Thomas and the Ladies at breakfast who were first class !

I would like to thank thomas rose for his wonderful hospitality and dedication

Fantastic service from Daniel. 1st clqss

Great service at check-in with Daniel, he was very informative and full of positive energy.

Rose, excellent help for breakfast :) nearly kicked me out but helped lots.

Great service and location. Room was very clean, but overlooking Piccadilly and the trams meant it wasn't the quietest room to sleep in.

Amazing service from all staff. Upgraded room and complementary breakfast were absolutely incredible. The views are fantastic and shops, restaurants etc are only a few minutes walk away. Couldn’t recommend enough. Matt was wonderful help and great service at breakfast and Andrza and Daniel very polite and generous at the front desk. Lovely stay and staff x

Located in the city center and very good

Breakfast was nice. Rose was very sweet. The location of the hotel was perfect.

Location is fabulous. Hotel is dated and few things didn't work properly. Door keys (cards) created constant problems. We had to run to reception numerous times to get them exchanged as we couldn't open doors. Bar didn't offer proper glasses for specific drinks. No fan in bathrooms (very steamy after showers). Staff very welcoming and lovely!!!

Rose was the best bartender Breakfast was great as well

0. Upon checking in no one mentioned the room would be extremely warm with no controls in the room, not even a fan! 1. Room was extraordinarily warm on arrival. In hindsight I should have asked for a room with air circulating to cool it down. 2. Window was already open a jar but made no difference as wasn’t flowing 3. No heating controls in room and near a busy (warm) lift shaft 4. Requested a fan at reception but never arrived By the time I left with very little sleep, with a wet towel over my feet to try and reduce my temperature and several cold showers I had “cankles” where my feet had swollen in the heat. Awful experience but air conditioning was on floor 3 with the beautiful views. Shame it never made its way into my sauna of a room. I hated my stay despite the cleanliness.

The service at the front of house and especially from Matt,Ben and Rose particularly Matt was fabulous! As we all know its about how we all feel looked adter and we are very happy with our service

I had a lovely breakfast at the hotel. The food was fresh and delicious, with a nice variety of options. What really stood out, though, was the service. Matt and Rose were absolutely fantastic, warm, attentive, and genuinely welcoming.

We got served by mark and rose they were very lovely to us. We experience good customer service and the food was really nice. Will definitely return because of the customer service.

Daniel at reception was beyond helpful

lovely staff, daniel in particular was very friendly and welcoming

We had a problem with the bathroom door, it would not close after we called the reseption they were going to fix it and took the handle of the bathroom door. We were without a handle for 2 days since they didnt fix it. The tap in the bathroom also leaked all the time. And when we showered the water leaked out which we also complained several times about. My daugter called from Norway that we had a 50th anniversary and they were going to give a nice room which it was not, and she called again and complained where Ellie said they were going to upgrade to a suite to make up for it, but when we came back to the hotel in the evning and there was a male receptionist names Daniel he would not belive us and refused. Ellie said she was going to forward this message to her colleges but Daniel refused. We also asked for slippers but they also refused to this. There were also no necesissities in the bathroom, the box of tissue paper got finished and was never refilled until we asked several times several days later. And the internet was really poor. Overall our stay was really bad experience and would not reccomend. Did not feel like a 4 star hotel at all. I use cpap machine and asked for an extention cord and Daniel said i dont have, you can go ans buy. What kind of service is this. No switch near the nighttables either. A part of the window is open and it wouldnt close which means we could hear all the noise from the tram and traffic and people outside. The roomnr was 818.

Impeccable service overall. A very warm welcome and exceptional helpfulness from Daniel at the reception.

Raj alex becky reception, friendly service, polite

Daniel provided amazing customer service and was super friendly and helpful from when we arrived!

Olivia and Becky were amazing couldn’t ask for any better!

I checked into the hotel but my promised upgrade to Privilege Rooms were not available to me. I found out was given 5 Classic Rooms only after getting the keycard to the rooms. I have had emails and phone calls to confirm this upgraded reservation yet the hotel has failed to uphold their promise. The reception in the hotel said there are no Privilege Rooms available at all to give me. How can this be possible when the reservation has been confirmed? Please read through all my emails from the beginning when I spoke to Amal on the phone till the last communication with John. The heating or aircon is non existence. The phone does not work and cannot speak to reception without having to go down. many TV channels has no signal. The WiFi is absolutely horrendous unless you go into the toilet. The USB charging port by the bedside lamp does not work at all and you have to charge away from your bed. I am extremely disappointed. Please advise why was my reservation not honoured.

Olivia and Becky were so lovely and made the check in process quick and easy.

Brilliant service man on the desk Faheem was a star. Brilliant. Would stay again in a heartbeat

Daniel was amazing, very helpful m, attentive and great customer service. Will be back!

Daniel was brilliant, great service, efficient and smooth! Love this hotel

Daniel is a very helpful person and very kind.

I’d like to specifically call out how good Lisa in the kitchens was. She was excellent. So polite and friendly

Just checked in about an hour ago room looking bit tired very boring also sofa bed was not made for us had to wait 30mins to be sorted just a pain at this time of night but only one man working all night. Overall not what i expected from a 4star would say it was more like 2 or 3 star.

It's a bit old, but I had a good rest. Although the staff is not all friendly, Albert, Geoff, Zohaib and especially Naim, the night group. Thak you for your kindness and warm welcome. I was so busy because there was a big match between the Spanish team and Manchester, but thank you for treating me well. Fahira who speaks Korean well ~♡ intelligent and also so sweet staff. I miss you. (Do you know Fahira? Huh? Uh? Uh! You are really the best. I'm so sad that I couldn't say hello on the last day.) The view from the restaurant is also great at Manchester Mercure Hotel. I plan to visit again when I go to Manchester.

Matt is doing a great service at the restaurant

Old, dirty and cheating on breakfast. Room access card is broken every day.

We have had a lovely stay and rose was lovely at breakfast

Good food, good view, rose attended good will come back

Great views from the restaurant, nice breakfast, Rose was very helpful. Room has a good shower and clean linen. Would recommend.

Rose was fantastic. She served me at breakfast with a smile and accurate information and made my day !

Horrific stay - permanently noisy with trams and horns and people - old tattered grubby room with no hairdryer and only enough towels for one person - kettle didn't work - hair in sheets - filthy windows - tiny room and tiny bed with grubby old bathroom with cold shower - ZERO WIFI - we paid £138 for one night with no breakfast - what a scam - I'd never recommend staying here!!

Hinna service what is exceptional in the bar restaurant!

Matt ensured my breakfast omelette was perfectly done - result, = happy guest and empty plate!

Great hotel, charming employees, delicious breafeast. Matt, Rose, and the rest of the Mercure team helped me having a great time there.

Our stay was amazing, the customer service was outstanding. Raymond was great to us over breakfast on our last day.

Great location, cold and worn out room, expensive.

Thomas in the restaurant made the difference. He happily engaged in a conversation about music and was genuinely interested in what I had to say. Lovely young man and a valuable asset to your business.

Do not expect anything special. No phone in room for reception, no room service, no power outlets, no plug in bath. Decor cheap - old wall paper and tiles painted over and scuffed. Pillows were terrible and caused us to barely sleep. Cleanliness ok. Location ok but total entry level hotel as far as features go. The soap smelled nice in the bathroom but other than that I can’t think of anything to give for a positive entry.

Picked a wrong day to stay here. They had students staying there and it was so noisy. Staff were very kind, polite and helpful.

Stayed for two nights, work related. Room at first glance looked nice but once settled in noticed staining on walls and carpets what was worse was the number of moths flying around in the room. It was so bad I ended up bagging all my clothes just in the event I brought anything home. Staff on reception quite dismissive. Given I was staying without the familiy and not in the room much I did not persue further. I would not stay here again. Good location let down by tired infested room. Lifts also really, really slow.

Rukhsana Naim Driving and Zohaib Amazing

Thomas in the bar was very helpful and knowledge about the area. Have some great recommendations of where to visit. The bar food was delightful.

The rooms are a bit small, and the hotel itself is a bit dated. However, the location and service are excellent. The hotel is also very centrally located.

Breakfast is well and staff too, soeciallly Rosé she’s friendly

Room are a bit out of date, but the service, location and breakfast was outstanding!

Very good ( breakfast was very good ( Rose and Chanel was very help ful

Fahira doí g the best in the break fast. Thanks

Breakfast was the best thing about the whole stay, The service was good and the staff were very nice specially Fahira,Chanel and definitely Rose. I was offered Alternative options during breakfast which was nice.

Ellie provided the best customer service we have experienced at this hotel. Thank you.

Like breakfast and good service from Fahira

Experience was good. We were allowed to check in early since the room was ready. Breakfast spread is worth it and there are good options. There's also halal sausages. Great service by Fahira and Thomas! Friendly and warm.

The staff at Mercure Piccadilly Manchester were without exception excellent. Always attentive and helpful - nothing was too much trouble In particular Kay on breakfast check in. I noticed that he always engaged with guests as soon as they were in his eyeline. That’s even before they entered the dining room. Also Thomas - each time we met him always friendly and helpful. These are high value staff doing an excellent job In fairness so are all the others we met but didn’t catch their names. Service was just excellent from all of them Thank you

Location was perfect, and the room and check-in process was smooth. Breakfast experience was great - wide spread of food and they also have halal chicken sausages. Fahira and Thomas was super friendly and accommodating. Thumbs up to them!

Nice experience here, really nice breakfast! Rose and Fahira are very polite and professional, very happy morning at Manchester!

Good breakfast Good service Good Sevice mind for FAHIRA Man , Thailand

Great food and service with Rose and Fahira. Recommend it

Great location, breakfast is great, amazing service from Rose and Fahira:)

The beautiful Rose served us the lovely breakfast The internet is not so good in the rooms

Rose is unbelievably beautiful and so professional when it comes to the service hospitality she is a wonderful lady and will always be happy to see her around

Buffet Breakfast Is great. The staff is excellent. Especially Rose Darren who was very helpful and went out of their way to assist. Staff Answered any questions we had about travel as well. 1 hurdle we did run into was that the water in the room did not get warm enough. Other than that, great stay. Reccomended

Good room, convenient transportation Restaurant, good service, Ms. Rose and Ms. Fahara are very lovely, thank you for the impressive service.

Reception staff were very understanding, helpful and professional. However the house keeping wasn’t good at all. I originally changed rooms due to a broken bed… but not only did that toilet have skid marks in it but the next one had faeces in it along with an unhygienic toilet seat. Hair in the bed. The care into the presentation of the room hallways and rooms is poor too. Despite how nicely the main floors are (restaurant/carpark entrance/reception)

Small room with a small bed. Big stains on the carpet. Mold and moisture between the windows. No soundproofing in the windows and doors. Big TV and a working shower.

Room was clean and tidy. Facilities were good. But WiFi was terrible. Could only get Internet via WiFi in or very close to reception. There was no WiFi available in the 8th floor where my room was located. I reported this issue to reception on the 1st day, but nothing seemed to be done about it all weekend, as it never changed.

Kay, Karthik, Alex provided good service and eye candy

kay, Karthik, Alex were brilliant 🔥

Kay, Alex, Ella, Tom and Karthik provided great service!

Kay, Karthik and Alex were amazing very friendly and attentive

perfect service especially at the bar! KAY , KARTHIK AND ALEX MOST LOVELY GUYS TO PUT ON BAR

Alex Kartha & Kay we’re lovely, drinks were beautiful

Kay and Karthik and Alex showed great service

Kay, Alex and Karthik were incredible at the bar

Good service and kind staff: Kay, Karthik and Alex