Cafe Rouge - Manchester Deansgate in Manchester - Phone Number, Reservations, Reviews

Food was stone cold, they decided to let someone of a bicycle deliver my food and then when I rang the store the man that answered was very rude and put the phone down on me

Hi, Missed 1.5 tango drink in this order, I'm waiting for my refund 3.49 since 19/07/24 and I still don't get the money back.

didn't arrive most of the food, the rest was cold. disgusting service

Ordered very late in the night and came soon after very polite delivery guy 10/10

Made me leave early - awful staff

20 minutes to get 8 chicken fillets. Not because the fillets weren't ready to go, but because the manager on shift was clearing every order off of the console and using callback instead, I assume to make their performance look better. Multiple customers angry that their order had been seemingly forgotten. I'll personally be flagging this with customer service as it's a complete joke.

spent nearly £40 pounds to receive the wrong items.

Robbers… you don’t get what you ordered and pay for.

Where is my order ?! I don't receive it .

Popped in after GMR 10k was so fresh and hot.

They've taken out of my money instantly and not received the food (theft). Called their useless customer service and asked me to email KFC which i did and not heard anything. I am pretty sure this classed as theft if anyone did this in a store.

Extremely rude, borderline arrogant staff

Store was cool, the service was good with but no rest room to refresh yourself. They had self check out but I always prefer to to meet the staff over purchase, and the atmosphere was nice but I believe kfc can produce better. As there were self checkout services, I would have 3expected better cleaning standards. My table was not as tidy as I would have liked, my food was more cooked than hot, and the chicken burger or fillet was very dry. The chicken I bought was not great either.

The child was probably allergic to the cake he received instead of the drink that was included in the set, but unfortunately they ran out.

Added gravy for £2.50 and it was missing. It was included on the receipt, and there was no option on the list of possible missing items about the gravy. Very disappointed.

You kept changing the delivery time it took over 1 and half hours utter rubbish services

This is the flattest KFC sandwich I’ve ever had in my life.

Order never delivered even as the app advised it was SHOCKING

Chicken is fully burnt . Not eatable

Great, what you'd expect, hot and tasty 😋

The delivery time kept getting delayed and I received nothing of what I ordered.... This is usually an OK place to order food but this was absolutely abysmal, so disappointed and will not be ordering from here again.

My food came on time but it was cold, the mighty bucket was shocking one of the “original recipe” pieces was smaller than the supercharger dip I ordered, and the fillets were pale and soggy

Gave me food poisoning and had to go to A&E. Avoid.

Can't fault the food or service, exactly as you would expect, but had to ask for surfaces to be cleared and cleaned to eat at the stand provided for eating in.

the food was cold and over an hour late. the restaurant is 0.1m from my destination and this is very poor.

Great food, delivery on time. The folk was not included somehow.

Food was cold and missing the popcorn chicken

My order was short two pieces of chicken and no refund

Food was 2.5 hours late and when it eventually arrived it was freezing cold and burnt completely inedible

Food was cold when it arrived and the map to track the driver kept losing signal and then kept saying an estimated time of 33 minutes when the initial time was supposed to be 22 minutes. Waited over an hour from time of order til food was delivered

The food in this branch was cooked fine .staff can do with being a bit more friendly & happier . but the service was quick. you order on a digital signage menu board & pay for it there & then and you just go up to the counter and collect your food .this restaurant is not the biggest I've seen can do with some stools for people to sit down on for 10 mins or so way you eat your food before your night out after all it does have long breakfast tablets . In a good location to all the busy pubs & bars along deansgate

Food dry cold some of it missing

2 pieces chicken show in photo 1 leg and 1 thigh but the restaurant sent 2 pcs both breast and kinda left over

Ordered 2 hours ago at 1am and it only came at 3am

Food was cold and cookie was missing after 2 hours guy trun up on push bike 4 in the morning Poor service

The food was soggy and cold due to us having to wait nearly 2 hours. We made the order at 9:50pm and it didn’t arrive until 11:40pm. Shocking service!

Half order missing !!!!!! Horrible place

The worst experience no hygiene when I asked the manager who worked on last Saturday he behaved very bad I request KFC heads to change manager like him in a busy day

I didn’t receive my drink with the food for the 2nd time

They included the wrong item from what I ordered, and didn’t include the drink I ordered aswell. Chicken in my burger was poor quality, with a small section of it being undercooked.

Horrendous, avoid. Broken computer systems, bad staff

He couldnt follow very obvious directions and my food came cold

This time everything was in the order , and on time, So gets ⭐⭐⭐⭐⭐

The delivery guy marked it as delivered so I went downstairs and nobody was there but a delivery guy that was leaving, got marked as delivered at 16:24 when it only was 16:18

Just Eat driver was amazing. Did everything they could. KFC were incredibly delayed.

I never received my order! Where is he?

STOLEN! You stole my food, I saw you cycle past my location and marked it as delivered. I looked everywhere and checked with everyone, buyers beware!

Food cold on delivery and was up all night being sick. Never again will i be ordering from that KFC

The delivery people need better heat boxes to keep the food warm. I am currently waiting for my oven to warm up so I can reheat the cold food that has been delivered by a car driver so no real reason for my food to be delivered cold. Very unsatisfied customer.

I had food missing, no support.

It hasn’t turned up for a second time

Food was cold and missing items.

I've asked them not to include the drink in my meal but that request was ignored. My food arrived cold, the bag was wet and the drink was warm.

The people that work there are very disrespectful, especially one guy with glasses (I think it’s the manager) that started shouting to my mother without any reason I think he has some mental health issues. I’m never going to come back. Just be careful of this guy.

Not too bad for service.. Premises not the cleanest when I visited😨🤭

The only thing that was warm was the drink, everything else was stone cold.

Didn’t turn up and no response from Just Eat

I did not get my order, never got a call for the delivery, and it said delivered. Couldn't reach out to Uber eats either to report or get any support.

Overpriced, no tables or chairs, bad attitude from staff. Avoid.

gave me wrong order and missing items.

Absolutely terrible service. Waited 15minutes whilst others came and went. The lady on the counter was rude and uncommunicative. I queried where my food had gone and was at first ignored then told it would be another 10 minutes. I had only ordered a standard meal of chicken and chips. I asked for a refund as my lunch break was almost finished by this point and the man behind the till threw a £5 note at me with no word or apology. Completly ridiculous the service here. I wouldnt return if they gave out free food. The staff need to be taught basic manners. Not the first time I've had issues here but will the last. Avoid!

Not received the ordered and no one is talking to us

I didn’t receive the same order, it’s totally different from what I requested

They serve salty chicken not kfc chicken. Really horrible food

The food arrived all spilled out in the delivery guys bag, so had to pile the food into a torn, wet bag. It was inedible.

Really poor service by the driver! I’m very angry. He rang saying he’s outside when the app map showed he was still waiting to be given the order at KFC He lied, he was not here. Then rang asking where I am when he’s gone to the wrong road and entrance to the complex. There are 4 gates. That’s why drivers should read the address and use it properly. I stood for 7min in the rain getting soaked. Has the nerve to then argue with me when I’ve stood getting wet at 54 bury st which he did not come to intially.

No bottle of Tango included and the chicken was cold

Awful, food never turned up after we paid £30 via justeat

I spent £25 and only received a drink?

I appreciate it’s a Friday night and there will be a lot of orders, to wait this long was unacceptable. I hate to microwave my food to make it hot as was completely cold upon delivery. Uber eats has always been more punctual.

Not sure if the chips have changed but me and my children don’t like the spice they have on them. Is this a new thing? If so we won’t be ordering kfc again as the chips ruined it for all of us

Missing can of drink, didn’t give an option to only report that as missing item so left it but still…

I have not got my order are you joking ?will never order from you again

Cold food even though KFC is literally round the corner from me -

Over 60 minutes late. Food came cold and couldn’t eat it tried to chase the restaurant but they were closed. Came in a soggy bag. Food all over the bottom of the bag, fallen out of the container. JUST EAT refusing to refund absolute joke

We ordered a 6 pieces bucket and requested for thighs and drumsticks but we didn’t get any thigh or drumstick pieces. Only got wings and breast pieces. We ordered via the KFC app. They could have provided us with at least one piece of drumstick and one piece of thigh.

Order was not complete. Drink was missing. I also paid for 2 garlic mayo but received just one. Very disappointing.

The order was just flung over the fence

I like KFC but could always be better

No fork or spoon to eat and no tissue .

Ordered kfc uber eats all arrived cold and wet had to reheat all in the oven y why uber got deliveries on bikes then again food always cold anyway

The consistency in taste and quality sets this fast food chain apart.

There’s a staff member that’s extremely unprofessional and rude, that doesn’t seem to understand that undermining his colleagues hard work isn’t going to be left unnoticed. He’s unshaven unpresentable and rude, lazy and confrontational, without any customer service skills whatsoever. He wears eye glasses but never a name badge. I wonder if that’s coincidental though. Remember that we - the customers, are always holding KFC service at a high standard. It’s a sad story

The food is consistently served hot and fresh, even during peak hours.

I had an average experience one night at this KFC. I ordered a meal with chicken (Mighty Bucket for One Meal) which ironically ran out on a Sunday night. I was offered an alternative of chicken wings which, while not my first option, seemed like a soft landing from the disappointment of not having chicken. I am not sure how I received their popcorn chicken at the end of it all - at the price of a Mighty Bucket for One Meal!. I left feeling quite disappointed with the food. One thing that stood out for me was the server who attended to me. I appreciated that he calmly explained the menu items, that the chicken was missing, and offered the alternative of chicken wings.

Probably one of the worst kfcs I've been to. Chicken coating lacked any flavour and It seems a blind chimp could have put my fillet burger together better. Disappointing

Delivery fantastic X food cold. xxxx

Excellent, staff were fantastic, very helpful and authenticically hospitable. Special shout out to Yvette and her team. Made our day being spoken to by them and getting some genuine customer service the way it should be done.

Service nul Acceuil nul Impossible de manger sur place Endroit tres sale A EVITER

The food arrived cold and the only thing was warm was my drink. I even included a note to say please don't put the cold drink and hot food right next to each other, but that was ignored. Complained for the second time after justeat refusing to offer a refund, and they seem like they dont care, so I am going to delete my account and contact kfc directly if they don't anything.

Charged for drinks but Forgot to include drinks in my order

The chicken was absolutely awful it smells yuck! I’m disappointed. Same as the burger . Fix up

Took a long time, missing items

Just placed an order from kfc app and went there to collect, and found the place was closed. The earlier closure should reflect on the kfc app! One star for KFC app, three stars for this place (good food quality, small takeaway place, sometimes very popular, sometimes get your orders wrong, there was a very polite staff but not sure if he was still there)

The members of are very helpful and provide good customer service. The place is very small and has one seating area for 4 people max. It's basically made so you can order and leave, I wouldn't recommend eating in. It's a really good halal KFC with great value for money.

I asked for no mayonnaise and they put mayonnaise on my stuff, I felt like they put extra to be mean.

Quite a few items missing, beans were packaged upside down so soaked everything, tried to call the store but no answer - very disappointed

The worst KFC I’ve ever been in. There was about 40 Uber eats/deliveroo drivers waiting to collect orders and was absolute chaos. None of the ordering screens were working and there was limited service. When we did get served and our food when we got home found that we had no forks/spoon for the sides and no straws for the drinks 🤦‍♂️

order was so late and food was cold

Absolute shitshow last time I visited as per normal in this store. They are clearly prioritising delivery orders so every Deliveroo rider was picking up their food almost instantly whereas muggins here waited nearly 30 mins to collect. Also, to game the reporting system metrics, the team were marking every order as fulfilled as soon as it popped up on their system and then scrolling through the archive to work out exactly what they needed to do. This led to mass confusion as the system could no longer help them serve everyone efficiently because of all the fake data it was being fed. Never going here again - plenty of options for fried chicken in town and f this place.