Cafe Rouge - Manchester Deansgate in Manchester

Didn’t get the right items… not happy

Is a bad all the time when i order a food i still waiting more than 1 hour and half today i did an order in 14:37 still now i’m not receive it yet, is 16:00 and they put i will get it at 16:40 i’m hungry and my child as well shall i still like that in waiting

Was served by Tianna and quite frankly say she is the rudest person in the entire world. Quite possibly the worst experience I’ve had in a KFC. Not even allowed to stand in and eat the food or use the order kiosk without being shouted out by this lady. Horrendous

I never received my order! they delivered to the wrong house

The chips were not fresh and burger had no literally no mayo. I will never order again from kfc.

Order was missing x2 large gravies and bottle of pepsi. Wouldn’t order from here again

Very bad service cut call on face not happy:(

Did not get all the order. Delivery man was lovely. Not his fault

hasn’t even arrived and on the app said it has arrived so erher someone stolen our order or it just hasn’t been delivered

I did not even receive the order I had to re order and just eat do not want to do anything about this

Hot chicken delivered quickly, thanks 👍

Food was stone cold, they decided to let someone of a bicycle deliver my food and then when I rang the store the man that answered was very rude and put the phone down on me

Driver ate my food and said he delivered it. I have to way to get a refund.

I’ve still not received my refund off this order I ordered £80 worth of stuff and didn’t receive any sides and any fries or my big bottle of drink I want a re fund I put in a complaint on here last week I want this sorting so u need to sort out a refund

Very disappointed, no salad? Chicken? Seriously???

Food has never been delivered what a disgrace! Delivery adress was 21 princess street, M27 5UU it clearly states it on my app driver repeatedly told me I have wrong adress, how hard is it to put the adress or postcode into the sat nav??? Then he put the phone down on me and clicked that my food was delivered … it was never delivered

Delivered on time as expected, driver very polite and friendly. the food (KFC) was awful 😖, too oily and the taste was very bad...

Hi, Missed 1.5 tango drink in this order, I'm waiting for my refund 3.49 since 19/07/24 and I still don't get the money back.

Ordered very late in the night and came soon after very polite delivery guy 10/10

didn't arrive most of the food, the rest was cold. disgusting service

Made me leave early - awful staff

20 minutes to get 8 chicken fillets. Not because the fillets weren't ready to go, but because the manager on shift was clearing every order off of the console and using callback instead, I assume to make their performance look better. Multiple customers angry that their order had been seemingly forgotten. I'll personally be flagging this with customer service as it's a complete joke.

spent nearly £40 pounds to receive the wrong items.

Robbers… you don’t get what you ordered and pay for.

Where is my order ?! I don't receive it .

Popped in after GMR 10k was so fresh and hot.

They've taken out of my money instantly and not received the food (theft). Called their useless customer service and asked me to email KFC which i did and not heard anything. I am pretty sure this classed as theft if anyone did this in a store.

Extremely rude, borderline arrogant staff

Store was cool, the service was good with but no rest room to refresh yourself. They had self check out but I always prefer to to meet the staff over purchase, and the atmosphere was nice but I believe kfc can produce better. As there were self checkout services, I would have 3expected better cleaning standards. My table was not as tidy as I would have liked, my food was more cooked than hot, and the chicken burger or fillet was very dry. The chicken I bought was not great either.

The child was probably allergic to the cake he received instead of the drink that was included in the set, but unfortunately they ran out.

You kept changing the delivery time it took over 1 and half hours utter rubbish services

Added gravy for £2.50 and it was missing. It was included on the receipt, and there was no option on the list of possible missing items about the gravy. Very disappointed.

This is the flattest KFC sandwich I’ve ever had in my life.

Order never delivered even as the app advised it was SHOCKING

Chicken is fully burnt . Not eatable

Great, what you'd expect, hot and tasty 😋

The delivery time kept getting delayed and I received nothing of what I ordered.... This is usually an OK place to order food but this was absolutely abysmal, so disappointed and will not be ordering from here again.

My food came on time but it was cold, the mighty bucket was shocking one of the “original recipe” pieces was smaller than the supercharger dip I ordered, and the fillets were pale and soggy

Gave me food poisoning and had to go to A&E. Avoid.

Can't fault the food or service, exactly as you would expect, but had to ask for surfaces to be cleared and cleaned to eat at the stand provided for eating in.

the food was cold and over an hour late. the restaurant is 0.1m from my destination and this is very poor.

Great food, delivery on time. The folk was not included somehow.

Food was cold and missing the popcorn chicken

My order was short two pieces of chicken and no refund

Food was 2.5 hours late and when it eventually arrived it was freezing cold and burnt completely inedible

Food was cold when it arrived and the map to track the driver kept losing signal and then kept saying an estimated time of 33 minutes when the initial time was supposed to be 22 minutes. Waited over an hour from time of order til food was delivered

The food in this branch was cooked fine .staff can do with being a bit more friendly & happier . but the service was quick. you order on a digital signage menu board & pay for it there & then and you just go up to the counter and collect your food .this restaurant is not the biggest I've seen can do with some stools for people to sit down on for 10 mins or so way you eat your food before your night out after all it does have long breakfast tablets . In a good location to all the busy pubs & bars along deansgate

Food dry cold some of it missing

2 pieces chicken show in photo 1 leg and 1 thigh but the restaurant sent 2 pcs both breast and kinda left over

Ordered 2 hours ago at 1am and it only came at 3am

Food was cold and cookie was missing after 2 hours guy trun up on push bike 4 in the morning Poor service

The food was soggy and cold due to us having to wait nearly 2 hours. We made the order at 9:50pm and it didn’t arrive until 11:40pm. Shocking service!

The worst experience no hygiene when I asked the manager who worked on last Saturday he behaved very bad I request KFC heads to change manager like him in a busy day

Half order missing !!!!!! Horrible place

I didn’t receive my drink with the food for the 2nd time

They included the wrong item from what I ordered, and didn’t include the drink I ordered aswell. Chicken in my burger was poor quality, with a small section of it being undercooked.

Horrendous, avoid. Broken computer systems, bad staff

He couldnt follow very obvious directions and my food came cold

This time everything was in the order , and on time, So gets ⭐⭐⭐⭐⭐

The delivery guy marked it as delivered so I went downstairs and nobody was there but a delivery guy that was leaving, got marked as delivered at 16:24 when it only was 16:18

Just Eat driver was amazing. Did everything they could. KFC were incredibly delayed.

I never received my order! Where is he?

STOLEN! You stole my food, I saw you cycle past my location and marked it as delivered. I looked everywhere and checked with everyone, buyers beware!

Food cold on delivery and was up all night being sick. Never again will i be ordering from that KFC

The delivery people need better heat boxes to keep the food warm. I am currently waiting for my oven to warm up so I can reheat the cold food that has been delivered by a car driver so no real reason for my food to be delivered cold. Very unsatisfied customer.

I had food missing, no support.

It hasn’t turned up for a second time

Food was cold and missing items.

I've asked them not to include the drink in my meal but that request was ignored. My food arrived cold, the bag was wet and the drink was warm.

The people that work there are very disrespectful, especially one guy with glasses (I think it’s the manager) that started shouting to my mother without any reason I think he has some mental health issues. I’m never going to come back. Just be careful of this guy.

Not too bad for service.. Premises not the cleanest when I visited😨🤭

The only thing that was warm was the drink, everything else was stone cold.

Didn’t turn up and no response from Just Eat

I did not get my order, never got a call for the delivery, and it said delivered. Couldn't reach out to Uber eats either to report or get any support.

Overpriced, no tables or chairs, bad attitude from staff. Avoid.

gave me wrong order and missing items.

Absolutely terrible service. Waited 15minutes whilst others came and went. The lady on the counter was rude and uncommunicative. I queried where my food had gone and was at first ignored then told it would be another 10 minutes. I had only ordered a standard meal of chicken and chips. I asked for a refund as my lunch break was almost finished by this point and the man behind the till threw a £5 note at me with no word or apology. Completly ridiculous the service here. I wouldnt return if they gave out free food. The staff need to be taught basic manners. Not the first time I've had issues here but will the last. Avoid!

Not received the ordered and no one is talking to us

I didn’t receive the same order, it’s totally different from what I requested

They serve salty chicken not kfc chicken. Really horrible food

The food arrived all spilled out in the delivery guys bag, so had to pile the food into a torn, wet bag. It was inedible.

Really poor service by the driver! I’m very angry. He rang saying he’s outside when the app map showed he was still waiting to be given the order at KFC He lied, he was not here. Then rang asking where I am when he’s gone to the wrong road and entrance to the complex. There are 4 gates. That’s why drivers should read the address and use it properly. I stood for 7min in the rain getting soaked. Has the nerve to then argue with me when I’ve stood getting wet at 54 bury st which he did not come to intially.

No bottle of Tango included and the chicken was cold

Awful, food never turned up after we paid £30 via justeat

I spent £25 and only received a drink?

I appreciate it’s a Friday night and there will be a lot of orders, to wait this long was unacceptable. I hate to microwave my food to make it hot as was completely cold upon delivery. Uber eats has always been more punctual.

Not sure if the chips have changed but me and my children don’t like the spice they have on them. Is this a new thing? If so we won’t be ordering kfc again as the chips ruined it for all of us

Missing can of drink, didn’t give an option to only report that as missing item so left it but still…

I have not got my order are you joking ?will never order from you again

Cold food even though KFC is literally round the corner from me -

Over 60 minutes late. Food came cold and couldn’t eat it tried to chase the restaurant but they were closed. Came in a soggy bag. Food all over the bottom of the bag, fallen out of the container. JUST EAT refusing to refund absolute joke

We ordered a 6 pieces bucket and requested for thighs and drumsticks but we didn’t get any thigh or drumstick pieces. Only got wings and breast pieces. We ordered via the KFC app. They could have provided us with at least one piece of drumstick and one piece of thigh.

Order was not complete. Drink was missing. I also paid for 2 garlic mayo but received just one. Very disappointing.

The order was just flung over the fence

I like KFC but could always be better

No fork or spoon to eat and no tissue .

Ordered kfc uber eats all arrived cold and wet had to reheat all in the oven y why uber got deliveries on bikes then again food always cold anyway

The consistency in taste and quality sets this fast food chain apart.

There’s a staff member that’s extremely unprofessional and rude, that doesn’t seem to understand that undermining his colleagues hard work isn’t going to be left unnoticed. He’s unshaven unpresentable and rude, lazy and confrontational, without any customer service skills whatsoever. He wears eye glasses but never a name badge. I wonder if that’s coincidental though. Remember that we - the customers, are always holding KFC service at a high standard. It’s a sad story

The food is consistently served hot and fresh, even during peak hours.