The Dessert Shop in St Albans

Unplanned visit so I didn’t read any reviews before I went in gladly! This morning I’ve had the best coffee I’ve had in quite a while. Perfectly made flat white. I like the coffee beans they’re using and it was made so well - a genuine flat white which is hard to fine. Decor not to my taste and they need to keep on top of cleaning the facilities a bit better (passable but could be better) but next time I’m in St Albans I’ll definitely go back for another coffee. Staff friendly and welcoming.

We were served by Emily with a smile and a greeting. I ordered a cold drink they didn’t have nonetheless I asked for a cold latte & if they could rustle up a cold ‘hot’ chocolate. We ordered a sandwich (without cucumber) but onions. The response was ‘can do’ - with a smile and no problem. The cold ‘hot’ chocolate was delicious and in case it wasn’t they made me a hot chocolate equally delicious. My faith in customer service was definitely positive and I thank Emily and her co-worker. Both ladies are a credit to the Notcutts work force. Thank you. We will be back!!!

Coffee is really nice but there is a member of staff who storms about with a level of self importance you wouldn't expect. She was going in and out of the shop, didn't hold the door open for anyone or say 'thanks' for letting her through. Just rude.

Visited Pausa in Wolverhampton Dunelm for lunch waited 25mins to be served ! No soup, no jacket spuds !! No system you have one person serving drinks so other staff can serve. When my husband asked why he was told to get out !! He is diabetic and had his injection so he needed to eat. He told them he wasn’t complaining he just wanted some answers. If you are going to offer cafe facilities please ensure they are run efficiently. If you don’t have the items take them off the menu. I am sorry to write this but all the customers were complaining I shop at Dunelm regularly it is a great shop, but sorry will not use cafe again. Mrs Tame

An evening meal before our flight from Luton. What a find. I booked only requesting a quiet corner table and that's what we got, couldn't complain apart from the family sat across the room with the kids watching cartoons that most people could hear! Anyway, the food was amazing, we both had the fish and chips with the mint pea puree. It was piping hot and tasted perfect. The fish was covered in a light batter and the puree was top draw, loved the homemade chunky tartar sauce. Service was quick helpful and polite. If this was our local we'd be there a lot, that says it all really, go here you won't be disappointed!