The Dessert Shop in St Albans

We were served by Emily with a smile and a greeting. I ordered a cold drink they didn’t have nonetheless I asked for a cold latte & if they could rustle up a cold ‘hot’ chocolate. We ordered a sandwich (without cucumber) but onions. The response was ‘can do’ - with a smile and no problem. The cold ‘hot’ chocolate was delicious and in case it wasn’t they made me a hot chocolate equally delicious. My faith in customer service was definitely positive and I thank Emily and her co-worker. Both ladies are a credit to the Notcutts work force. Thank you. We will be back!!!

Really disappointing. Ive seen so many branches of this business, often in good locations that I had high expectations. In the event the two staff members I spoke to were really sour faced - forced smiles and even then only just. In terms of the product, why is it so hard to take the drinks to the customer in such a small establishment? Instead they opted to shriek my name across the room and turn away. Also, my flat white came in a tiny handle-less bowl. WTF is that all about? All substance over form - get back to being a shop selling tea, coffee & cake (but I won’t be back).

A lovely location for a tea room, sadly we were let down by the food. The scones were warmed up to hide the fact they were stale and the jam was a cheap jelly. My son’s eggs were so under cooked the whites were still clear. My husband ordered a meat pie, we had to laugh as it was the smallest portion. Having said all that our waitress was lovely and very friendly. I don’t think we’ll be going back.

i visited 3-4 times during my 2 weeks stay in London because i really love the mocha with marshmallow. wished i have visited couple more times.

Great atmosphere, genuinely welcoming whether coming in for a quick coffee, a pint, or food. Inside and outside facilities spotless!