The Cumberland Hotel in Eastbourne

Great hotel on Eastbourne Seafront. I had a single room with a bath/shower, wardrobe, drawers and a TV. I stayed for two nights, slept like a baby and ate breakfast like a king.

The hotel is nice, but could do with a spruce up. The food was lovely. The staff was lovely. The lift is very small

Lift wasnt working - No fan or AC in your room it had to be one of the hottest days of the year too! I was on the 4th floor 90 steps upto my room

Hotel very neglected and very bad smell. Breakfast very poor, small selection of products. In such a beautiful place I expected something better. The hotel is totally suitable for renovation or closure. The only positive is clean bedding and towels.

We didn't stay at the Cumberland, but we booked a couple of tables on their Bar Terrace from which to watch the Airshow. The whole experience was great - easy to book, excellent service during the day, tasty food and above all, the staff were really friendly and professional. Thank you to all involved at the Cumberland, we loved our day out and we'll be back next year!

Stayed for a short break stay staff were extremely helpful and polite breakfast was good would highly recommend will stay there again

Clean room but not very much ventilation.

Our experience of our holiday is as follows: Disabled facilities were not fit for purpose, lift was not very big, my wife had to dismount because you couldn't drive the scooter into the lift, the only way we could fit the scooter in was to aim the scooter up against the corner of the lift at an angle, and then the scooter had be manhandled to fit into the lift, this lift was not fit for purpose the disabled rider had to get off while this was being done. Food wasn't up to the standard expected of this hotel, on occasion's we sent we sent meals back due to not being fully cooked, one of the sweets served had a foreign body in it and i nearly choked, i managed to get it out of my mouth and found it was a sharp piece, of plastic, the waitress was called and took the plastic into the kitchen, returning saying they were sorry it was a piece of plastic, that was the only action they took. This was a disgrace, most of the food served was poor quality. we had had enough and decided to eat out on the last night. Room servicing was limited to one clean all week. and in between towels were not changed and toilet rolls had to be requested by calling reception. this hotel needs reviewing for H/S for disabled guests.

Just come home after a week spent at the cumberland hotel eastbourne. Worst holiday i have ever had, rude staff,bad bedrooms, the food was like pigswill had to go out sometime for tea. Not even disability friendly,my mums scooter wouldn't fit in the lift,my dad or my partner had to take the scooter up in the lift,mum wouldn't have managed on her own. Dad ended up with a sharp piece of plastic in his ice cream,he thought it was a piece of ice,that could have done damage if he swallowed it. When he told one of the restaurant staff they said sorry about that took the ice cream ,brought him some more laughed and said it was only a piece of the plastic ice cream carton. Wouldn't advise anybody to go to this hotel. Not even getting any stars from me. Spoilt the holiday. Also food was not homemade. We holidayed here from 27th july to 3rd august. Added a couple more photos of how my mum had to get to the lift and get her scooter into the lift. Got a reply on trip advisor from the manager he disagreed with things i said. We did complain about the food.

Shout out to 'Thomas' for good outstanding customer service given to us. I mistakenly booked for next weekend and didnt realise it until I was trying to check in this weekend and it was pretty late in night time. Luckily with Thomas help, he sorted out a room for us very quickly. I would love to visit again and recommend this hotel to everyone.

i was passing this hotel on 20/07/2024 Saturday with my 2 dogs and asked if i could sit in the terrace balcony. the gentleman at the bar said yes. although i asked for latte. he said in a minutes i will bring. the man and offered bacon sandwich when i asked can i have breakfast. because i wasn’t residing in a hotel i was offered a sandwich. i was very pleased very happy. treat for dogs was offered too. latte sandwich and mojito cocktail was £18 👌👌👌👍👍👍

Lucky got a sea view room. Really nicely kept hotel. Our room was very clean and well maintained.

Staff are lovely, rooms are comfortable and good value.

Stayed here to be safe when my home went into garage and payed good price for seafront room but had misfortune of being kept awake all night by some young lad who had issues.. .🤯🤯never felt so unsafe in my years as traveling

Lovely clean hotel. Would recommend

Good value Sunday carvery lunch.

Bedroom's a little tired, the staff were amazing , the waiters and waitresses were lovely (so helpful)entertainment Tony Stace and Andrew Nix ( first class)........