The Crystal palace in Dacorum

I would just like to thank all the staff at the Crystal Palace pub for the fantastic service we got throughout the day for our daughter’s 30th birthday party. We had so many comments from all our guests about how good the food was and what a great a venue you have. Thanks again

I was here last week and price is mental and the food wasn't great at all.Horrible!The sirloin was over cooked and the chips soggy.Shame!!!Never here again!The quality of food is desgusting honestly.I cannot tell enough about waiting time!50 min really??Is 30£ one steak guys come on!

I recently had my birthday at The Crystal Palace. I dealt with Tia who could not have been more accommodating. From me making the reservation to the actual day, Tia made it stress free and made us feel at home all afternoon. The slice of cake was the absolute cherry on top. Thank you!

The Crystal Palace was perfect for our business lunch yesterday. The main dining room is really attractive and comfortable, with tables well spaced apart. We were able to discuss plans and budgets without being overheard. The food was excellent, with a good menu well made with quality ingredients. We were impressed! Service was swift, careful and attentive without being intrusive. What really sets the bar and restaurant apart is the way it is run by Tia, a lovely lady, full of charm and enthusiasm, who made the welcoming atmosphere even more enjoyable. Thank you. We can't wait to visit again!

Excellent! Child friendly, very accommodating, delicious roast, very friendly staff! And perfect location. Thanks so much we’ll be back soon!🔜

A great pint if Tring Brewery Liberator. Very friendly staff and a great spot on the canal. Freehouse with a decent selection of ales and lagers

Booked for Sunday lunch, chicken had run out unfortunately but wasn't too much of a problem as we chose alternative dishes instead. The food was lovely.. One of the best roast beef dinners I've had in a long time. Staff were very attentive and offered a free drink to compensate for the slight wait. Will definitely go back for Sunday lunch.

Came here with a friend of mine at 4:30, lovely bar lady behind the bar, had a good laugh and felt very welcome. Did not get the lady's name, but thank you very much for the directions to us Watford folk. :)

So disappointing. 9 people booked. Early table as one child in the party.(6pm). No table service so went to order food at the bar. 6 of the 9 dishes we ordered were not available. Then when we asked, even more dishes on the menu were just not available. The reason? "We've been busy"!! Bar staff were just not bothered saying " It's not our fault" I can only assume nothing would be available to those who had tables booked at 7pm, 7:30 & 7:45pm! Overall felt very disappointed. It was a pre planned family birthday meal. We left and ate elsewhere. Not recommended for food.

So disappointing. 9 people booked. Early table as one child in the party.(6pm). No table service so went to order food at the bar. 6 of the 9 dishes we ordered were not available. Then when we asked, even more dishes on the menu were just not available. The reason? "We've been busy"!! Bar staff were just not bothered saying " It's not our fault" I can only assume nothing would be available to those who had tables booked at 7pm, 7:30 & 7:45pm! Overall felt very disappointed. It was a pre planned family birthday meal. We left and ate elsewhere. Not recommended for food.

What a fantastic place. We arrived hungry and disillusioned after having been to The Boat down the road who couldn’t manage to put together a meal for four. We couldn’t have been treated better by the staff here. The roast beef dinner was lovely and we can’t say enough about the crumble and custard. We will definitely be back this pub has a smashing atmosphere and great facilities. Thanks for retrieving a potentially bad day

I actually never write reviews but feel like I need to on this occasion. I do enjoy coming to the CP for a drink on the canal but I always find the meal service poor. This time a few examples are the fact we ordered 2 beef roasts & after we’d paid for them were told they’d run out, so we happily said we’d have pork roasts instead, but they were cheaper than the beef. So my partner went to the bar to ask the waiter to refund the difference, but the waiter sort of rambled on about how it was difficult to sort there and then, but then he never at one point tried to refund us the difference :’). My partner wasn’t going to make a fuss over a small amount of £, but kind of disappointing the waiter didn’t sort it after my partner had already mentioned getting that refund & been dismissed, especially as they were short on change when we’d paid at the bar for 2 beers, which my partner was already fine about. I later asked at the bar whether there were any desserts they didn’t have available (because lots on the menu wasn’t) to which they replied they’re all available to order. I came back not even 5 minutes later to order to be told the kitchen was now closed, which only added to me and my friends confusion as the website says food is served until 9pm on Sunday, and this was at 6pm! :’) I was also confused why the bar lady couldn’t have said the kitchen was about to close when I’d asked about the desserts not 5 mins before. We have also had that issue before, where we have tried to order food before the kitchen is suppose to close but staff just say it’s closed already, it’s giving they can’t be bothered to sort your food order vibes, whether that’s the servers or the kitchen staff I don’t know. There was also no table service for a reason that wasn’t clear. And the desserts that 2 of my friends managed to order (before kitchen closed) came with custard when they were both suppose to come with ice cream (brownie & sticky toffee), which went unexplained. And just to add to that, an hour and a half later (7:30pm), one of the staff came out and sat next to our table with a dessert for themselves 🤣 we actually found that quite funny by that point. I get sometimes dinner services are busy and staff might be short, but the staff didn’t seem busy, they had time to hang around together and dip in and out of the EURO’s game, plus only half the tables inside had customers on them, so wasn’t manic. And I also get this is a Sunday at 6pm so just after the Sunday lunch rush, but don’t show the England EURO’s game if you can’t provide the service, I cancelled a booking at The Boat for this one and I am pretty gutted I did. I’d still like to go for a drink on the canal when the suns out, but I’m done trying dinner here :’) tbh it seems the staff prefer it that way!

Poor service, poor food, expensive prices and lackluster experience. We arrived for the England game and some food (the website says food served until 9pm on Sundays) and managed to get some roasts ordered. This, however, wasn’t without its challenges. Food wasn’t available and it took the bartenders around three visits to our table to finally tell us what was. Despite friends paying for a roast which they were told was available, they then had to had the cheaper meat when it transpired the beef was not available after all. They were not refunded the difference. In fact, they were made to feel awkward for even asking. Shocking stuff. When the food did arrive, it was mediocre at best. A far cry from what it used to be. Half of our table then managed to order deserts at 17:59 and the other half were not allowed to order any at 18:02. This, despite the website saying that food was served until 9. When I questioned this with bar staff (no table service at all) I was met with a “So what? What are you going to do about it?” attitude; which was delightfully rude! My partner had the delight of having to use blue roll as there was no toilet paper in the ladies. No bar snacks available. 4 beers off of tap. What happened to the old beers on tap!? Just bog-standard rubbish you can get in any boozer now. Really poor. It’s not the first time we’ve had a poor experience with food and service here but it will be the last, as I won’t be returning for food again. Such a shame that what used to be one of Berko’s best places to go has fallen into such a miserable state of affairs.

Poor service, poor food, expensive prices and lackluster experience. We arrived for the England game and some food (the website says food served until 9pm on Sundays) and managed to get some roasts ordered. This, however, wasn’t without its challenges. Food wasn’t available and it took the bartenders around three visits to our table to finally tell us what was. Despite friends paying for a roast which they were told was available, they then had to had the cheaper meat when it transpired the beef was not available after all. They were not refunded the difference. In fact, they were made to feel awkward for even asking. Shocking stuff. When the food did arrive, it was mediocre at best. A far cry from what it used to be. Half of our table then managed to order deserts at 17:59 and the other half were not allowed to order any at 18:02. This, despite the website saying that food was served until 9. When I questioned this with bar staff (no table service at all) I was met with a “So what? What are you going to do about it?” attitude; which was delightfully rude! My partner had the delight of having to use blue roll as there was no toilet paper in the ladies. No bar snacks available. 4 beers off of tap. What happened to the old beers on tap!? Just bog-standard rubbish you can get in any boozer now. Really poor. It’s not the first time we’ve had a poor experience with food and service here but it will be the last, as I won’t be returning for food again. Such a shame that what used to be one of Berko’s best places to go has fallen into such a miserable state of affairs.

I visited the Crystal Palace yesterday, and unfortunately, the experience was quite disappointing. Firstly our food took 50 minutes to arrive, I was charged £8 for three chicken goujons that were burnt. The same price was charged for what was supposed to be pork belly bites, but they turned out to be more like pork fat with no meat. Adding to the frustration, the chips that were supposed to come with our meal did not arrive with the rest of the food. Despite asking twice, we didn't receive them until we had already finished the rest of our meal. When I raised my concerns about the quality and price of the food, as well as the poor service, I was told to go somewhere else if I didn't like it. Additionally, we were not informed that there would be a wait on food, which only added to the inconvenience. The staff were very polite and were trying to help but then the manager got involved and couldn't of cared less. Overall, the food was overpriced and underwelming, and the service was far from satisfactory. I would not recommend.

Friendly staff and great food. 11/10, would recommend 👌

New management, new review. We decided to come to CP on Weds night as the website promoted two courses for £20, which I was told when we got there was not running any more. This was the main reason we chose to come, so incredibly poor. Booked in advance but when arrived, no knowledge of booking - but plenty of tables so not an issue. Food took about 45m to arrive and was a mixed bag - burger and chicken escalope decent, first steak pie good but second one came out 5 minutes later and seemed to have been nuked / microwaved with a rock hard casing and incredibly hot inner. My wife went to pay for a round of drinks (all orders made at the bar, not table) and had to return to the table to get her card as cash was not accepted (in a pub!). Staff acknowledged the long wait for the 2nd pie and did offer a free drink, but overall a pretty bad experience.

Appears that the Big Smoke beers are gone which is a shame as the beers on offer now are no different to any other chain pub.

Really liked this place! Went for lunch with our dog, who was most welcome. The food was good, decently priced, the staff were lovely, as was the general ambience. We will certainly go back there when we are next in the area!

Great ambience,, staff very attentive and friendly we had a large dog and it was not a problem. He got loads of fuss. Food was nice we had ham,egg chips x2, fish and chips and a okay vegan burger.

After a lovely walk along the tow path it was great to settle in for Sunday lunch at this renovated waterside pub. The beef roast and chicken schnitzel were excellent the beer great and service with a smile all while overlooking the old canal. Very nice indeed.

Very quiet for a Saturday, may be due to the UCL final being on elsewhere

Service was lovely. Food was good but portion was small and VERY overpriced for what we got. It was a good visit bit the size and price let it down.

It is not very often I’m willing to or want to write a marginally negative review for anywhere but I feel compelled to on this occasion. Firstly me and my friends are big fans of Crystal Palace, especially with their canal side seats and outdoor seating area. They have a good selection of beers, food, snacks that add to a very nice vibe. What really lets them down is the food service or lack thereof. It has now been 3 separate occasions when we’ve gone to have drink and a bite to eat. On each visit we’ve run out of a particular lager by 2pm. On our most recent visit (Sunday lunchtime) we were told we couldn’t order food for the next 30mins but then after that we should be fine. Only to be told when we went to order they were only serving food to tables that had been reserved. On a separate occasion (Thursday evening), we were again told food was only being served to tables that had been booked in advance. It is incredibly disappointing that somewhere with such a great place along the canal is frequently understaffed and poorly prepped to serve food.

We ordered a complex set of drinks comprising of a half pint of lager and a half pint of cider. What we actually got was a pint of lager and a half pint of lager. I'm not sure how this could go so wrong. At least we didn't end up with two plates of spam instead of drinks.

No food at 3.30 hangry to say the atleast. Would've been 4 if they had food and 5 if they food was good

Large pub on the canal ..garden terrace, serves food, modern bistro style pub.. some local parking

Revamped large canal side pub ...very busy on a sunny day...Good choice of ales , ciders, wines & spirits...never ate hence 4*, but food looked good 👍🏻

Went there for some lunch but didn’t realise you were running a crèche packed full of pushchairs an smelly babies….

Lovely pub. The staff is lovely.

£24 for this is a crime 6 half pickles 4 pieces of chicken 5 pieces of pork belly Far better value pubs within a 5 minute walk 🤯

Piping hot, delicious and wonderfully presented food, lovely location and excellent service. 11/10 would go again.

Expensive drinks especially wine Almost £11 for a large glass of moderately good wine. And we wonder why pubs are quiet. I’m sure the food is good but maybe water (tap) will help.

Lovely place to visit on the side of the canal.

Family of five, arrived at 2.15, ordered and paid for our food, waitress then came over to tell us two items were unavailable, made another choice, which was also unavailable, this should have raised alarm bells but we carried on with another choice, three French onion soups, all three were cold, they went back, came out again still cold and looked and tasted like gravy with onions floating in it, chips ordered with one of the meals were cold they went back all in all the food was absolutely dreadful. We asked to speak to the manager who was ‘unavailable’, the waitresses were very helpful and embarrassed not their fault at all. Definitely would not return.

Near the canal, very nice place, maybe good for train sporting to. Very clean situation ground floor, toilets gf, and dog friendly

I'm a pretty tough customer to please. What matters to me is that in hospitality, people do what they do well and with a bit of passion. To cut a long story short, we decided to hold my mother's memorial and wake at the Crystal Palace in the upstairs function room and downstairs bar/restaurant. Catering for 50+ people, both spaces were lovely, the food far exceeded our expecations in terms of quality, taste, volume and value and I can't praise Kelly and her young team highly enough for their spot-on service, and making what could have been a difficult day, joyful and brilliantly memorable. I also ate solo a couple of times in the run-up to the day and was equally impressed. All the more so in a town with plenty of competition some of which can over-promise and under-deliver.

A rude and unprofessional member of staff on the phone created such a negative impression that it put us off from visiting so we haven't experienced the food. We were going to book a table for a birthday celebration meal. We wanted to try it out as we haven't been since the refit. We called up to clarify what the seating options offered on the website actually were. The member of staff on the phone was extremely rude and condescending and then laughed at us with someone in the background for not knowing the difference between the table types offered. Who wants to spend a meal where you're worried if the staff are making fun of you and your guests behind your back?

Great pub right on the canal. Lovely staff and good atmosphere

Nice and busy on a Saturday lunchtime. This is a welcoming pub. Decent prices (£5 a pint of real ale, £16 for a burger + chips). Warm on a cold day.

So I have been going to the Crystal Palace since it reopened over the pandemic. Over the last 6-7 months I’ve probably spent £600-800 on lunches in there and as always the food was amazing. However, I am not sure what has changed over the last 3-4 months but the quality of food has massively gone down hill. A few months back I ordered fish and chips and I frankly had more batter than fish. When I questioned with Kelly - the manager she promptly investigated and said there had been an error and should have received 2 pieces of fish due to smaller size. She quickly apologies and offered a free meal. Amazing customer service. I’ve been back a few times since and the burgers, salads and fish and chips have been on point. Today I had a fish finger sandwich and asked for the inside to be toasted well so it does not go soggy. I thought this would be standard practice and the likes of Gordon Ramsey always mentioned with hot sandwiches and burgers the inside toasted is a must to maintain eating experience. Anyways it came out not toasted and partly warm/soggy breads. The front of house staff apologies and said the note from till had not been printed in kitchen. Second time back still hardly toasted. It took a 3rd attempt and the lady working front of house to take ur upon herself to toast it. Great customer service on this. When I got said sandwich I finished first half and took a bite into second half .. lettuce and sauce. Took a second bite a bit of fish mainly batter, When I opened up ther was 1 small battered coujon. This is NOT GOOD VALUE FOR MONEY. I believe the fish finger sandwich and drink “pineapple juice” was £11 !!!! Would you pay circa £8-9 for the sandwich in the picture. I asked to speak to Kelly on 3 occasions and told she’s busy … so customer concerns are no longer important. If you want consistent well filled sandwiches in Berko I suggest one of the bakers or supermarkets and I will not be stepping a foot inside this place again. I’ve heard good things about The Boat - further along and as it belongs to a larger chain probably more focus on consistency and standards

Standard grey pub with standard beers

Took my friends here the day after Boxing Day as they are dog friendly so we took the dog. Ordered drinks including a cocktail, the cocktail took 45 minutes to arrive. We ordered starters and mains, waited for a long time and the mains turned up as the bar tender did not order our starters no apologies and demanded payment for the starters. They then took the mains back and we waited for our starters which were French onion soup, these were cold. We were them served our mains which were clearly reheated, as the mains were served the waitress stood on our dogs paw, even though she had given us a bowl of water for the dog!! No apology and very bad service. Staff all at the bar eating crisps and food and being very loud. Will definitely not be returning.

Nice pub, with a good atmosphere

Roasts used to be excellent here. Leathery beef, tepid gravy and sticky cutlery this time.

Excellent food and Service! We have celebrated the birthday of my friend and they helped me to organize.

Canal side pub with dining, tastefully decorated with lots of outside tables and chairs to relax by the canal... Upstairs dining / meeting room Dog friendly with lots of high chairs and changing facilities. Friendly staff and lots of high end wines and champagnes on offer aswell as the usual selections of beers and draughts Nice place for relaxing 🍷🍹🥂🍸🍺🍾

We booked the Paxton room for a 40th birthday celebration. Everything was perfect, Justin couldn't do enough for us, and Kelly was super helpful too. Can't rate this place highly enough. Thank you so much for making my daughters birthday so memorable.

27/10/23: Hemel Hempstead Weekend: visiting friends John & Hazel for the weekend, myself Lynette & Bryan enjoyed a lovely relaxed pint here. We'd travelled to Berkhamsted for the afternoon. The weather was cold and crisp outside but the pub was warm and welcoming. Good service, good selection of craft ale.

One of the bar staff charged me twice for my order after not paying attention when serving me. I couldn't prove that the payment hadn't gone through as my banking app hadn't updated by that point, so she made me pay again. Now looking at my bank statement it has been charged twice! Bad service when I was at the bar too, no niceties or manners, and kept going off to do other things while I waiting for her to load up my order on her cashier. Won't be coming back!

Very friendly place, good range of drinks. Proper pub food served hot.

We went there on a Friday night. Very lively. A great atmosphere. We didn't eat but the service for drinks was great. :)

To be told that a whole empty room was reserved for people eating, no reservation signs on any of the tables, and too find somewhere else to sit in the small bar area was in my opinion stupid. The drinks were very highly priced and would recommend avoiding this pub. Or is it a restaurant? Other establishments in the area were much more welcoming.

Great location, beside a working canal.

Firstly frequently waiting for slow service. Second, the last visit we ordered 2 x Club Sandwiches received them and after taking one bite realised they both contained no bacon (which is ironic given it’s described on the menu as a Proper Club Sandwich)! Questioned it to member of staff (poss manager) and received no apology and got told she would replace them. Expected new ones but received the same ones back with some bacon thrown in AND with the bite still missing from before we complained. Very poor! Sort it out guys, get it right - if not the first time at least the second!

Beautiful pint of Mad Squirrel. Lovely service. Offered tasters for the Beer.

Drink only. Beautiful location. Great service. Reasonable price

Really friendly... absolutely... amazing location... Knowledgeable well trained staff.. Helpful kind patient.. What else can you ask for.. I'm happy without a doubt.. Can't wait to return...

Nice pub alongside the canal. Good drinks with nice view, but the food we had (skin on fried and pork belly bites) was lukewarm and tasteless

Generally a very good pub. Service can be considered to be quite slow at points though

Food not as good as others in the area

Very bad experience. Rude staff. First they welcomed us by saying there are no tables available, which was not true as we had a booking. Then we weren't served, when asked, the waitress lied to my face saying the Kitchen is closed. When noticed they served to adjacent tabl3, she said they are closed at 3:30. It was 10 minutes to 3:30, so asked to order and her replied 'lucky you, saved by the nick of time'. Food took too long to be served, it was under cooked and of course no cutlary, which I had to served by myself. When I ordered from the bar, no such thing as 'Kitchen closed' was mentioned. When asked about it, the guy said the kitchen is only closing at 9pm. Apparently, he was the manger, but when mentioned the ordeal we've gone through, he apologised and said he was in his lunch break. I have never had such a bad experience like that. Lying through their teeth with no shame and treating the customers so poorly. So many good place in the area. Stay away from this one. On tip of that, much too expensive for what they offer.

We were very upset that the food, the service and the ambience at Crystal Palace were poor. Orders were taken, but all delivered together, ie starters and mains. The roast was uncooked and slapped on top of veg to hide the vegs poor quality. Thin gravy, and the waitress delivered the meals and did the call back at the same time without giving us a chance to assimilate the meal. Drinks were delivered separately by a very surly individual who could do with a customer service course..Several items were not available on the menu, making the menu limited. Asked for salt and pepper, two peppers delivered to the table. Very disappointed and would need a massive improvement for a repeat visit. Would not recommend this eatery.

Another thoroughly enjoyable afternoon in The Crystal. An excellent Sunday lunch with all the trimmings, great wine & gin. The staff are always friendly and helpful.

Great food and exceptional local beers (Mad Squirrel), the outside seating area on the canal is awesome, service is great, happy and upbeat. Dont miss this riverside pub

Very busy buzzing place, good choice of Beers

We were excited to dine at the Crystal Palace yesterday but sadly it seems to have become quite poor. The menu has changed from an inspiring and varied one to almost exclusively offering burger and chips style heavy, greasy food. Nevertheless, we chose some smaller dishes to share. The green salad was minute - that is to say a teeny tiny ramekin filled with perhaps three forkfuls of lettuce and sliced sugar snap peas. The chips were from frozen and tasted stale. They proved inedible. The buttered greens were delicious but in a similar sized ramekin to the green salad. The “katsu bonbons” were truly vile and tasted of nothing but salt. The houmous with ras-al-hanout was nice but the flatbread was doused in far too much oil. The Padron peppers were similarly oily. A half-pint of cider was served as a glass of sparkling water (soda, perhaps?), a Campari and soda was served lukewarm without ice or any embellishment, tap water was not forthcoming despite our request. The bar and restaurant staff are all very pleasant but young and undertrained, seemingly without supervision. The musician playing live was excellent but no one from the pub helped her soundcheck resulting in a deafening volume. An unfortunate experience, sadly not to be recommended.

Excellent little canal side pub near to the station. Perfect beer, perfect food.

Went for a drink on a wet day it was quite cold a customer asked for the door to be shut not happy.

Staff were very good, food was better than I expected. Very close to Berkhampstead train station so very noisy. Sits right next to the canal so that was nice. Not a great selection of ales and ran out after 1 pint so that shortened our stay.

Recently done up with a menu revised from plain & tasty barbecue fayre to faux-posh concoctions with pretensions well above its station; this place is a bit of a mess. Service was agonisingly slow & the portion sizes small, considering the price. There is no disabled access and the toilets, although clean, are not wheelchair accessible. There are high chairs and a passable children's menu. Parking is on hardback on the public road & not part of the pub grounds. Would not recommend.

Good to see you can now buy some great lager. Shame about the little attitude man serving who looks like ALF from the 1980s tv show, think he needs to go on a customer service course, he is the only bad point i can say about this place

Went for a Sunday roast. Have been many times before and was always excellent. However today it was the worst that I have ever had! Terrible.

Booked a table for 11 people on their Thursday Steak Day and having chosen the mains in advance as requested the ribeye steaks had to be replaced by Fillet steaks,which were delicious, and we were only charged at the ribeye price. All 11 people in my party really enjoyed their meal and the accompanying glass of wine. Thanks to all the very helpful staff👍🤗

Nice spot by the canal for a drink but food was sad and overpriced. Service wasn't great and staff were disorganised.

A very good pub for a quick drink when walking around on a sunny day 😀

Great craft beer selection and good food

The food is gone rapidly worse, and that is a pity because the pub is beautiful inside and in a beautiful location.

Nice pub with beer garden overlooking the canal. Good veggie options and decent Sunday roast

This pub has a lovely location on the canal and we were also lucky and managed to park on the road just in front. I was informed that it had recently been done up. As it was a lovely day, we sat out beside the tow path. It was very popular this Saturday lunchtime. Service inside was good, although the beer I wanted had come to the end of the barrel with the result that the barmaid offered to bring it out to me. I accepted the offer, but in the end a couple of reminders were needed and it arrived after our food. We had burgers which we demolished.

Could have shut the doors as it was getting chilly it nice atmosphere

Nice pub on the canal - good menu with plenty of options. There's seating inside and outside overlooking the canal. Decent selection of cask ales and craft beers. Service and food was good - a little pricey but not out of place for Berkhamsted/current pub prices. I would visit again and nice little spot to stop by if you're walking/cycling along the Grand Union Canal.

Third time we've been here. Wanted to give it one last try to to see if it had improved over time. Sadly not. Nice looking pub & good location, let down by slow service, overcooked & overpriced food, tables full of dirty glasses & chaotic staff when it's busy. The last straw for us was being asked to leave our table, which was not booked/reserved, after spending over £60 on food and drink because someone paying £2 for a pub quiz took priority. Apparently there was no manager to speak to about the inedible rubbery meal or poor customer service. Third strike Crystal Palace! Won't return again.

We reserved a table on the phone, when we arrived we were taken to a small table which one of the seats was a stool and in a walk way so people constantly walking past. Cutlery was placed on the table after we arrived and then we were not spoken to after this. We watched as other people arrived after us and were asked if they wanted drinks and their drinks also taken to their tables. We sat for 15 mins before deciding to leave due to lack of service. Super disappointed as had been recommended to come here. Won’t be returning.

I visited The Crystal Palace pub with my friends on Saturday 29th April. We had the best experience here, the staff were so accommodating and truly did go above and beyond. The food was outstanding and the pub held a great atmosphere. 5* customer service thank you so much! Will be visiting again soon

Dessert was good but ladies pushed in front of my daughter and they didn’t give us water when we asked!

Great for a quick pint on a sunny afternoon. Good choice of beers, wines and gins. Nice outside space as well 👍🏻

Really nice friendly place with decent, independent beers. By the canal too! Didn't try the food, will come back for another go soon!

Great roast but poor fish and chips. £18.45 for a small fish with a small portion of chips sprawled across the plate with a tiny portion of cold mushy peas. No lemon or tartare sauce served with it. Staff didn't seem that bothered!

Very friendly pub. Great range of beer - mostly Big Smoke brewery. Named after the world's best (* may not be factually accurate) football team.

Quiet mid-week lunch with family. Very attentive and helpful staff, great pub food and a good pint of Harvey's!

Had a meal with my daughter and the mrs at the weekend - the gentleman (James?) behind the bar recommended a great pale ale (electric eye). Wife had a French rose. Very impressed with his knowledge the drinks available. We will be returning for food next time.

Lovely food but appalling service we waited at least 20 minutes before were asked if we wanted a drink not once did the staff comeback and ask if we would like to order any drinks but can't fault the food

We were in the area and visited the Pub for food, we were very satisfied with the food, the service and the prices, I recommend it.

Best place in berco to eat love it love it love it

Pub in Berkhamsted very good environment excellent service food very good and properly cooked I ate fish and chips although very good it didn't taste like oil and affordable prices I recommend it.

Only had a quick lunchtime beer but was very delicious. First time big smoke brewery pint and would highly recommend the pale ale.

Helpful and welcoming staff, lovely interior and space outside to sit next to the canal. Real range of beers and my brother's Guinness was well poured. Vegan options on the menu. Dog friendly. Had a great time there

Great pub, service was perfect, let down a little bit by the food

Cool bar, love to go here with friends