The Cross Keys in Kensington and Chelsea - Phone Number, Reservations, Reviews

I used to be a regular here but hadnt been back to this pub for a few years but when my friends invited me along for a few jars I was pleasantly surprised by the improvements I noticed. The atmosphere was much warmer, even cosy, and there appears to be a much greater attention to detail than previously. We did not eat but the menu looked appealing with far more choice than my memory serves me previously. I will return!

The Cross Keys is a classic Chelsea pub with a modern twist. I have been there on Monday.Their food is delicious, with a great mix of traditional pub grub and creative dishes. The drink selection is impressive, with plenty of craft beers and tasty cocktails. The atmosphere is lively and friendly, perfect for a casual meal or a fun night out.

An amazing place as always. I celebrated my birthday here, and the whole team made it absolutely special. In particular I would like to call out Andrea, Amparo and Titos for all their amazing help. The Cross Keys is a staple for Chelsea residents and can’t wait to be back!

Cross Keys, Chelsea was a delightful stop for us while touring the area. Food is delicious! Vanessa and staff treated us very well. Would highly recommend a meal or drinks here!

The three of us enjoyed a delicious dinner at the Cross Keys. We had three courses and all chose different dishes from the varied menu. The plate presentation was especially attractive. The staff were all courteous and cheerful. The clientele was mixed. Butcombe Original is one of the great English Real Ales. Thanks very much indeed for a lovely evening!

we had a nice quiet time relaxing in this good pub, nice, clean, confortable and friendly staff, definitely recommended.

Poor , disinterested service, expensive drinks (£4.50 for a Diet Coke, Guinness £7.80), and average food. Family Sunday lunch, we waited for 30’ without any attention and eventually had to go to the bar to request to be served. Ungenerous portions of average food. The manager on duty ‘could not have cared less’ when we complained about the lack of service. Avoid !

… and nothing as it was , they’ve bought the goodwill and lost it, we’re talking corporate owners, who’ll blame everyone but themselves when they’ve lost all their customers. This is how SW3 is now. Try Hunter’s Moon on Fulham Rd . Prince Harry would be happier!

Apart from the terrible service & food £30 was added between being shown the bill & given the c/c machine; this is stealing & beware! Our waiter obviously had no experience, hospitality not his future; everyone complained about their food. Apparently under new ownership and the locals have gone, place was empty. What a shame, used to great local pub/ restaurant.

What a gem of a pub with fabulous atmosphere and friendly service. An oasis of peace and calm, short distance from Kings Road

It’s a very pleasant pub off Cheney Walk so I suppose that might mean you’d expect it to be pricey. The staff are very very helpful . BUT we ordered the ‘sausage roll’ at £7.50 from the bar menu. When it eventually arrived we received two small slices of an average sized sausage roll with a small dipping bowl if apple purée. It tasted as if it had been warmed up in a micro wave - pastry flabby and not pleasant. We commented on the price of this very mean dish and the barmaid could not have been kinder. We were given a second serving each and the chef explained that they needed to do something in order to avoid losing money. We left realising we had eaten £30 ‘worth’ sausage roll and did not really estimate that what we had made up one whole roll. We won’t be going back despite the delightful barmaid.

What an awful experience. The new owner/operator Butcombe has ruined this absolute gem of a pub. We arrived for dinner on a Thursday evening to find the pub half empty and I guess for good reason. Staff did not have a clue what they were doing, quality of the food was appalling (half of the menu was “unavailable”) and the wine menu was barely recognisable and terribly over priced. Dodge this venue under the current management at all costs!

This is apparently under new management sine March. The bar did not have ginger beer The sausage roll now is not a saugage role, although noted as such on the Board, but two slices of sausage roll. A shame, used to be a great place to pop into after a walk and before lunch or for lunch

On a glorious Saturday evening, I had the joy of entering this gorgeous fabulous establishment. I was surprised at the most exist menu available. The venue catered for my disabled brother who was gluten free and had multiple allergies. I had the most exquisite banquet of my life. It was a sad occasion because my beloved husband of 63 years had saldly died in an unexpected house fire. However, with the compadre of the staff I wept a happy tear and I had the most humble dinner of my dearest life. I welcome the love that I received in this establishment. I strongly encourage those to come here for their future events. It has been a pleasure.

We came across this bar while on a walk, while I feel it was full of repeat customers, we were made to feel very welcome. MJ and TITO were incredible and done everything possible to make our visit a great one. A credit to the staff! Thanks so much! Food and drink amazing!

This pub was just a few minutes away from our airbnb and we needed to kill some time before we could check in. We got here a bit after lunch time. The bartender is one of the nicest people I’ve ever met. Came out from behind the bar to greet us, crack a few jokes, make some suggestions, and take our order. He explained to us what cask ales are, and got us started down that marvelous path. For food, we all got the meat pies or the fish and chips. Both were fantastic. The chef even came out to say hi as well. Great spot, highly recommend!

We have regularly enjoyed a delicious Sunday roast at the Cross Keys but today the food wasn’t up to its usual excellent standard , the service was also slow and more worryingly we were served bread that must have been either on someone else’s plate before or had been dipped in tomato sauce in the kitchen . I see a previous review also refers to food contamination . Not sure we will be rushing back . Such a shame - I see from another review it looks like the management has changed?

I get that you cater to your market and no doubt the wine and food you sell is exceptional but charging £7.45 for a pint of asahi is disgusting, the same pint can be bought for £2 cheaper less than ten minutes walk away. Stop insulting your customers.

My family and I had an excellent lunch at The Cross Keys. Food was great, service was excellent and its dog-friendly. Of the various dishes, the veal stood out.

This is a regular haunt of ours and we were slightly concerned that a change of ownership/management would change the winning formula the pub enjoys. We needn't have worried as the food remains great and the new barman, A J, is a cocktail magician!! All is well.

Was very happy with the environment and the staff was very helpful, However I wasn’t pleased to find steak tartare dropping in my desert…had I been allergic to red meat this would of been a different turn out! Wasn’t best pleased! KITCHEN STAFF NEED TO...

We arrived for a late Sunday lunch around 5:30. The Sunday lunch was delicious and very generous portions. The service was really lackluster. Server was low key rude. We were also very quickly told the kitchen was closing and we needed to order within a...

We were out and about in the city on Christmas Day. Everything was supposed to be closed, so when we found an open pub, we naturally went in. The tables were occupied by people who had booked a Christmas lunch, but sitting at the bar...

All looks very nice but there were eight dogs in the dining area. All kept barking at each other. We were sat in the middle of them all. No one asked if we were ok. Food was a below average pub lunch. Other diners were...

This used to be a reliable place for Sunday lunch but the young staff seems to change often and although they were hospitable, the food was more motorway service station than gastropub. The Bloody Marys had so much Tabasco they burned your mouth. Bread took...

Have been coming in for years, had the anti-hospitality experience today. Googled the opening times, came in at 1612 for a drink. Several parties just STARTED a late brunch in the bar area, obviously the till wasn't closed. Lady at the bar - no hallo,...

We had our team Christmas dinner and, sadly, it was a real disappointment. I had made sure to advise during the booking process that we had a guest with a severe gluten allergy. When they started serving I asked if his meal was gluten free...

Had a large gathering of friends and the staff were brilliant to make sure we had the perfect setup and service was seamless and friendly.

The Cross Keys is a home away from home. Perfect for Sunday lunches, mid-week suppers or, as it turns out, effortless ease in hosting 40, 40-somethings on a uni reunion... not the easiest group to manage and they did so with their customary friendliness and...

The ambience was really vibrant and atmospheric. The food was absolutely delicious and really generous portion. Overall, it was a nice place to dine either big or small group.

Wow, unbelievable spot in the heart of Chelsea. Friendly, charming, attractive and attentive staff. Sunday lunch was second to none, as well as the to die for bloody mary’s. Also, come here if you enjoy nice guinness. Will be coming back here very soon.

When I made the booking I explained it was for my husbands 70th birthday so a really special occasion. When we arrived the greeter told us there was no booking, she didn’t even look on her system I saw our names clearly on it and...

I like The Cross Keys. This visit was disappointing. The food and ambience were lovely as usual. Unfortunately the waiting team were too interested in talking to each other, adjusting their lipstick and generally dicking about to provide a decent service. And the manager was...

Loved this pub when I first came so booked again. As like the first time the major put off is the need for you to leave. Never have I felt so uncomfortable once finished to start hearing staff talk about wanting everyone to leave and...

After reading the reviews, I have to say we were very disappointed with not only the food but also the service. Not one member of staff looked like they wanted to be there and never did anyone check on us during or mid meals, to...

This is the place we visit when we wake on a Sunday in London and feel like a really good treat for lunch. The meal brings back fond memories of childhood Sunday lunches - roast beef, Yorkshire pudding, horseradish and all the veggies. Just perfect.

Wow! Try this place you won’t be disappointed. The manager and staff were excellent. All 4 of us loved our starters and mains. My Steak Tartare was fantastic.

The Cross Keys combines a cool, uncluttered interior, with friendly and expert staff (especially in the kitchen) and an interesting menu and choice of wines - and with all that welcomes dogs!

Great restaurant in the heart of Chelsea. Fantastic menu, very helpful staff and a lovely atmosphere. I would strongly recommend the Steak Tartar!!

Terrible service. We booked a table for 1pm on Sunday but arrived early, happy to seat us, we ordered bread and olives to start, then roast beef. Our roast dinners came up whilst still eating our starters, which were moved!! To make way for our...

Such a shame to see this Chelsea institution - so badly run. Service was ABYSMAL and food was not far behind. We’ve been going there for 10 years - we don’t rush back. So sad.

Went for a lunch on Saturday. Food was excellent had lightly coated chicken fillet and a cheese board. Everything was good.

We had an outstanding meal here last Thursday, everything was cooked perfectly and beautifully presented and the staff couldn’t have been more helpful. Will definitely be returning next time I’m in London.

Great local pub, can bring your dog and watch sport on the tv. Service not that great although I am local to the area and have not experienced bad service before this time.

We like a drink but £500 + for a Sunday lunch with 3 adults and 2 kids was punchy. Delicious cauliflower cheese starred the show leaving the beef and veg miles behind. The roasted pots were inexplicably not roasted and the crumble didn’t er……crumble. All...

Love the venue, location and atmosphere of the pub. Restaurant service was poor and dysfunctional and menu was uninspiring. Will certainly enjoy again as a pub, but unlikely to use restaurant unless changes are made.

We went for dinner and they took us the plates before ending do not offer us dessert saying it was too late and we needed to leave around 11 we had our table at 9pm. We will not come back

We came in as a group of 10 and the music was so good we stayed for 3 drinks each. It was so fun and i would recommend coming for a great time!! Sam is the absolute best and her playlist is even better, didn't...

Came in for a quick pint with friends, and stayed for 6 hours because the music was epic! Also the scotch egg is excellent!

Club bangers and beer - good drinks, good laughs and an absolute playlist of joy from early 2000s. Made for better beer banter and bites.

Good roast and well run restaurant by the Manager, however totally let down by the surliness of the tall lady who seems to wish to be in charge of the bar area. Best the management send her on a customer rerlations course. It seemed that...

We are a party of 25 for a family lunch. The Front of House could not have been more accommodating in arranging the menus, the services was friendly and attentive, the food was delicious ... and the drink flowed. We will be booking again for...

Lost all charm. Turned up this Sunday at 3pm and glasses piled up everywhere so couldn’t actually find an area at the bar to order drinks. Managers done care about anything. Staff don’t look you in the eye and even acknowledge you. Was so lovely...

My first visit was with two members of my family. James was welcoming and recommended to me an excellent beer to kick off with. The Asian beef tartar was an unusual "take" on a more original style, but nevertheless well received. A delicious Saturday lunch...

We went to the Cross Keys for lunch in January 22 as a group of 4 adults and 1 toddler. The restaurant has a kids menu but no high chairs available and no changing table facilities. I've never experienced that in any restaurant in London....

Super fresh and beautifully cooked seafood at prices which won't make your eyes water. Plus a terrific team looking after us on the night made it a special and memorable evening.

We love this pub and treat it as a local, we have eaten there many times over the past 7 years and always have a great experience with fantastic food. Although we knew the Sunday roast was quite expensive we arrived today to find a...

Very good service, a bit disappointed some of the dishes were off the menu (our main choices), lacking atmosphere but that down to Covid and period immediately before Christmas I imagine.

Went for Christmas Day lunch. Service was absolutely appalling - everything had to be asked for multiple times. Food average at best. Appreciate that staff are sacrificing a lot offering to work on Christmas Day but the poor level of service experienced went past the...

Walking a London section of the Thames, chose The Cross Keys for the stop off for lunch. What a great choice it was too as we had an excellent time. Great venue, ambience, staff, food & drinks.

Brilliant pub with excellent food and great atmosphere. Some of the more experienced bar staff were painfully unhelpful/ rude. Waiter didn't know his own Menu and one the lady seating us made us feel like we were asking her the world when requesting space and...

My favourite place in Chelsea! I have visited The Cross Keys irregularly since 1970 and always loved it.

Great food, great service! Special thanks to chef Mark for the fantastic food! Thanks also to the staff for their kind, helpful service!

The Cross keys is sooo dog friendly, beautifully decorated and serves top quality food with a menu like that of a high class restaurant

One of our favourite places to dine when staying in London. Tucked away,a locals secret off Chelsea Embankement. Forunate enough for friends to introduce us to its delites a few yrs ago. Relaxed dinning in a stylish setting. Memorable food, excellent choice from the bar...

Shortly after entering The Cross Keys, discreetly located in Old Chelsea within ambling distance of the hustle and bustle of the Kings Road, the world ceases to be of importance....You enter into a delightful bar where you are greeted by the warmest and generous James...

Dropped in for Sunday lunch and am happy to say the Cross Keys is back to its best. The roast lunch was delicious and the brownie with treacle sauce and ice cream was about the best I have tasted. Well done guys!

unpretentious and friendly - a great pint of bitter with a well-thought out menu of really well-prepared food.

Disappointed . I was very excited to go here after getting married next week .. We gave precise number and date which never changed Since March . I just wish they had cancelled on us sooner ... I’m assuming they double booked as no alternative was offered and v last minute

Fun, local pub with a surprising history and lively staff. Recommend the burger and pint to warm up along a walking tour of Chelsea. Or for just a nip off the Thames River Embankment. Would recommend returning to this place after the lockdown restrictions lift.

Welcoming and helpful staff, good food and Brakspear bitter on tap. Comfortable interior with open fire and some seating in booths. Clean loos. Recommended if you are in the area.

The sweetest pub with exceptional service and food! It has such a warm and cosy vibe! The Sunday roast chicken was phenomenal!

A lovely pub for locals and passing visitors. It has a nice feel, relaxed yet sophisticated. The food is delicious and you can find all the classics.

On a walk around the area we came across this back street pub. We only had a drink but the welcome from the Latvian manager was warm, We had a great chat. Worth checking out

Went here for our first post-lockdown roast and it was - hands down - the best pub roast we've ever had! Expertly cooked meat, veggies, and potatoes, and perfect gravy (lots of it too). Delicious wine, gin, and great service. Can't wait to come again...

I took my wife for dinner here on Monday night and it was excellent. Couldn’t fault the food and despite it being a Monday evening the atmosphere of the place was great. So refreshing to be served by a waiter (Stuart) who clearly enjoys what...

I have a 'love/sometimes definitely not love' relationship with the Cross Keys. I've been going there on and off for the last two years and typically when attending with friends, I book a table online prior. The food and ambience has always been lovely, which...

Four of us went for superb Friday dinner. The food was outstanding. Sometimes at a gastropub the food doesn’t deliver but there wasn’t one weak dish - everything was delicious. Staff were excellent and really attentive, with fantastic wine recommendation when they ran out of...

Having been coming here for 10+ years under different managements, I was blown away by my visit today for Sunday lunch with my wife and 4 friends. Our server was extremely welcoming and attentive whilst the excellent menu made it really hard to choose what...

First off I should say the food was very good and good pub atmosphere. However, I have never experienced service like our group of friends did. Sarcasm from staff is fine until it becomes continuous and awkwardly rude. Trying to hustle guests out of the...

Me and my partner were in London for the weekend and came across the cross keys, we had such a fantastic evening, the food was delicious, the atmosphere was buzzing and LOVED the playlist they had on! The staff were just incredible and the service was professional yet extremely friendly. I felt so welcome from the moment I walked in. Special thanks to Stuart, who waited on our table all night. Even though it was extremely busy we had little to no wait for food and drinks and nothing was too much of an ask! We will definitely be coming back when in London next. Thank you again! Fab evening!

Me and my girlfriend went in for a meal Saturday and was blown away by the experience! The food was the best we had tasted all weekend by a country mile. Great atmosphere and the music was on point. We were looked after by Stuart...

My wife and I went to this great little pub/restaurant on Saturday night. Well where do we start, the location is spot on. The decor of the place is superb and I’ve not even started with the service or the food and drinks. We had a young lady named Kris as our sever and she was brilliant from the moment we arrived. Very attentive and knowledgable about the food and drinks menu. As soon as we made eye contact with her she would be over and checking on us. Food and drinks were of a very high standard and very reasonably priced. Would highly recommend this place to anyone who is visiting the area. And thanks to Kris and Sam and the rest of the team who made us feel very welcome.

I got a recommendation for this pub restaurant from a friend and it did not disappoint. The service by Dan was amazing, he had great recommendations and a perfect wine pairing for our meal. The goats cheese starter was banging. We also had some cheeky midweek cocktails which Stu behind the bar made with love, they were tasty tasty.

We always go there for a good lunch served by a friendly and efficient staff. Menu and food very good.Shame the bar area has become so slow and ineffective.Always nice to have a drink before lunch, but standing sitting area minimal now ,which is a shame it's no longer a pub but a restaurant. Still have the fire which is nice. But I would think about that , not just making money.Will come back .

Another lovely evening at our favourite gastropub. The food, as ever, was excellent. Thanks for looking after us so superbly. I can honestly say on all of our visits, of which there have been many, we've never been disappointed. We'll see you again soon.

A friend and I met up recently for a couple drinks at The Cross Keys. It was our first time going after hearing good things.

I have been to the Cross Keys a couple of times now and can only speak highly about this lovely little London Pub.

It’s really nice this place Nice menu with good quality food A lot of Friendly helpful staff Nice use of the space

My meal was lovely but bit cold. Those who burgers 2 had to be sent back. Starters arrived same time as main. Food was spilt over clothes by waiter, told had to bring cleaning receipt in, we live in Oxford. Never asked to refill drinks. So service is terrible food iffy its expensive and service charge is 12.5%. Id would say i have had as nice food in a Toby Carvery. Go elsewhere my advice.

Lovely Pub, but on Christmas Day we were disappointed the roast potatoes appeared to be cooked early and deep fat fried (I couldn’t even cut one if mine) and the sprouts were burnt and the one piece quarter of parsnip I had was raw the turkey was sliced far too thick for my liking a d tasted like processed meat also the Yorkshire pudding was overcooked and I’m really sorry but the way it was presented (for me personally was off putting) so we won’t be comeback especially at these prices £50.00 a head sorry but I like my Christmas dinner.

No estoy seguro de qué esperar de una cena de NYE, ya que normalmente no molesta, ¡pero esto no me decepcionó! La comida era súper como siempre y se utilizaron los precios normales del menú, así que nada de esa sensación se estafó después. Excelente trabajo de DJ ya que la música era suave y no estaba en el rango de volumen. Gran manera de ver en el Año Nuevo y no salir corriendo después de la medianoche. ¡Enhorabuena a todo el personal de los X Keys! ! !

El mejor almuerzo navideño en un restaurante con diferencia. A un precio muy razonable y la comida en particular el pavo fue excelente. La organización y el personal fueron eficientes y, a pesar de que la hora de cierre era tarde, no nos sentimos apurados.

El equipo es realmente decepcionado por el pobre gerente del restaurante. La comida era deliciosa y la otra camarera / camareros eran amables.

Nice atmosphere and food was OK but the two waiting staff serving us were rude so unfortunately giving 1 star

Nous sommes allés au Cross Keys pour un déjeuner. Le repas était délicieux, nous avons bien été accueillis avec un personnel très serviable et souriant. Je recommande fortement d'aller y faire un tour !

Lovely lunch. Our waiter was charming and the service was warm and knowledgeable. The crudités was beautiful, fresh and delicious. We also ordered the Thai burger. For dessert, chocolate brownie which were served warm with maple cream and cappuccino. All very special!

There are a few times when you look at Tripadvisor for suggestions in a foreign country and you find the very best restaurant that fits all your wants and needs. This place was superb! We made reservations on our one night short stopover in London and this place didn't disappoint. The entrees are not very big so this is a place you get a few things and share. The drinks were excellent with an extensive wine list. Can't wait to come back here next time I'm in London!

Wunderschönes Ambiente und einfach eine angenehme Atmosphäre! Das gesamte Team ist immer freundlich und man fühlt sich wirklich willkommen dort. Ebenso ist das Essen einfach wunderbar und man findet etwas für jeden Geschmack. Würde ich jederzeit weiterempfehlen (und tue ich auch :)).

Going to The Cross Keys was at the top of my list of things to do while visiting London and I was not disappointed at all! My husband and I enjoyed every dish we ordered.