The Crofters in Bolton

Four of us went to the crofters for the steak and wine deal. The cocktails we had were amazing, strawberry daiquiris were a delight. We were really well looked after by all the staff, particularly the wonderful waitress Cerise. Unfortunately there was a slight hiccup with our food but this was quickly corrected and we all left really pleased with our evening. The service really did make it!

was served last friday at the crofters brilliant facilities and staff was welcomed by this really nice you gentleman and later served drinks by him. As some one who regually drinks cocktails i would say generally say might be some of the of the best i have ever had!!!!. would come back and would definitely come back!! (also a lovely young singer called ben was on but i would much rather prefer the other band)

Called in after pre booking to be told by the most miserable unwelcoming staff who told us the tables weren't available.Instantly took a dislike to the place (door staff non covid friendly with no masks if that's applicable) and left for a more welcoming venue.

Beautiful little Restaurant with great choice of food. We ordered vegan breakfast sandwich followed with Pancakes. Both absolutely delicious. Staff were extremely friendly, our waiter Jasper was very friendly and efficient. Can't wait to return.

During lockdown we have used their takeaway service a lot and we’re always pleased with the food. The service and delivery is fantastic and more importantly at the minute - safe and contactless. Tonight ‘The Crofters’ made my children’s night, included in our food delivery was a couple of their Christmas chocolate bombs - they were exquisite and the look on the children’s faces were amazing as they watched the bomb melt and erupt with the surprise filling - absolutely priceless! Thank you for putting such a smile on my children’s face during such a rubbish circumstances! Can not recommend them highly enough!!

Wow! By looking at all the reviews below this I’m not surprised that I’m adding this review... if I could put 0 I would! First of all, it wasn’t busy at all and more than enough staff on so really NO excuses. There were many customers walking around the venue without face masks on - no staff/managers even battering an eyelid! Nobody from the same household nor where you asked - and some tables not even eating a substantial meal. It’s apparent you must use the app and card to order (no Apple Pay!) so you must know all your card details and have a smart phone. Despite all that - we waited over 1 hour and 30 minutes for our main meals so we asked a manager where the food was, he sent a young waitress to tell us ‘it’s on its way!’ - grow a pair and come over yourself! The food arrived, meh it was okay - certainly not worth the wait. Service was average and if I’m honest I won’t be returning to this venue! People are DYING for a night out at the moment so you need to up your game - not good enough!!!

As a group of friends we booked 2 tables of 12. Rang prior to check that all was ok and to confirm. No problems, only to arrive for our first drink to be told we couldn't enter for no other reason than we had 2 tables of 12. 6 taxis paid for as part of our carefully planned night out. Surely the booking was seen prior and even after the phone caĺl this could of been prevented. ABSOLUTELY DISGUSTING as we planned very carefully and double checked the day before speaking to a manager on the phone that all would be ok. Will never go back again and would advise the crofters to at least think about people's planned nights when making rules up on the night. I would not advise this venue to anyone unless they changed their ways.

We used to regularly visit the pub as we live nearby. The new area out back looks nice but there is zero social distancing, toilets dirty, sinks don’t work. The place is full of pissed idiots fighting every weekend. The roads around the pub are used as the new car park with small drug canisters around the place. It’s a disgrace! The owners need to get a grip of who they let in and manage it properly. They are currently not following any government guidelines and should be shut!

Overall a very good afternoon out, only a couple of negative things 1 the prices are a little steep (£20 for the cheapest bottle of house wine and £5 for a pint) and 2 the burger was very dry, but overall a fantastic experience. We were taken to our table in the enormous marquee with plenty of space around us close to the bar and an gigantic screen that the kids loved, the receptionist explained how the app ordering system worked, after a few minutes of downloading and trying a waiter saw us struggling from behind the bar and came over (didn’t get his name but he was a massive help, city fan as well!) he helped set the app up and stayed with us while we ordered to make sure it worked. (He even showed me how to update my phone!) The food was very very good overall, half of us ordered from the Thai menu which was all delicious and the others went with pizza which was very good, the kids ordered from the children’s menu which was very good value for money, the only disappointing thing was the burger which was dry and bland. The service was very friendly and helpful and the atmosphere with the live singer was lovely, we will definitely be returning soon.

8 people in total. 1 ordered through the app, food came immediately. To then be told I should not of used the app because the discount does not apply! I ate my meal, whilst others still waited on starters. Asked where my wine was, to be told the app does not work......however I received my food perfectly fine. Wine arrived 30mins later. 45 mins past and starters arrived slowly. Mains followed a long time later.....all still waiting for drinks menu. Appreciate the stress businesses are under at the minute but this restaurant can't handle demand. I asked for the manager/ owner 3times and they never showed. Simply interested in just making money than making customer happy. Shameful.

First impressions were great. Looked nice from the outside. Temp check done and hand sanitizer available. But then shown to a table in the marquee that was far too small to allow 4 to social distance. Also quite close to table behind. The app was good and easy to use but had no explanation on how to use so all the food came at once rather than a round of starters than main. The table was too small to have all the food on. We also found hairs in some of the Thai dishes and some of the starters were very greasy. Not in keeping with nam ploys usual standards. Plastic cutlery, lack of table covering for the cheap pub table, and plastic glasses also made everything feel a bit cheap and tatty. Entertainment was great. Both singers very talented. The set up at the crofters could be great but unfortunately hasn't been executed well. Prob wouldn't go again.

I emailed this privately a week ago after recieving an email asking for a review. Unfortunately I have not received a response despite requesting one. Our experience last Saturday night was ruined by an incident involving a mix up over a drinks package that was handled by your management and security team very badly. Had it not been for this incident, we would have had an enjoyable night as the rest of your team were fantastic, the food was delicious and using the app was straight forward. The toilets were however completely inadequate - that is my biggest observation of the outside area (sinks blocked meaning you could not wash your hands, the queue not social distanced). I pre ordered two drinks packages (gin trees and prosecco), which I paid for the day before, and as requested we rang ahead with details of the gin flavours and mixers for our trees. On arrival I checked in smoothly. At this point the security were polite and helpful, as was the girl on the reception. I asked that the pre ordered drinks be brought to the table at 7.30 everyone had arrived. The gin trees arrived quickly but we had a long wait for our prosecco. We ordered our food via the app and found it really easy to do - we commented that it was the future and a very efficient method. After ordering food our prosecco still hadn't arrived so I waved at a lovely female waitress and asked if she could chase it up. All of our food arrived at a similar time which was great as we had ordered seperately. All of the meals were brilliant - tasty and good portions. Our prosecco still hadn't arrived so I asked after it again. We did not get out proseccos until 8.10pm which was disappointing as we only ordered ahead after being told the best way to make sure we weren't waiting for drinks was to pre order. We were having a good night and felt relatively safe (in terms of covid), as although it was very busy we were sat at our own table on the edge of the marquee and we were enjoying our evening. We didn't need to order any drinks as we had our packages and that meant we could sit back and enjoy our evening without lots of contact from others (staff bringing drinks etc). Around 8.45pm a male member of staff brought over another bucket of drinks; two bottles of flavoured vodka and a bottle of champagne. I told him we had not ordered the drinks and he said that they had been ordered to table 100. He checked our table number and then he checked either his phone or a piece of paper - I am unsure which as I was talking to others sat at the table to check if we had ordered it, however whatever it was that he checked he confirmed it was ordered to table 100 and that it had been paid for. I said that they were not ours and he said to enjoy them. We chatted as a table about who may have sent the drinks, and left them in the bucket. We did not open these drinks for well over an hour as we already had 24 gins and 4 bottles of prosecco on our table. They simply sat there in the ice bucket staying cold. Had someone asked for them back at this point, it would not have been an issue. Later on when the drinks we had pre ordered started to run low, we decided to open the other drinks (which we had been told they were for our table and had been paid for). A female member of staff then brought a tray of pints of lager to our table. We told her we hadn't ordered them - she asked the table number and said 'my mistake wrong table'. Another male member of staff then brought a gin over. I told him that we hadn't ordered it and he confirmed the table number saying it was definitely for table 100. I joked about who was ordering all these drinks to our table and told him we had already had a mystery present and pointed at the bucket. He said it didn't sound right and I told him we had checked and double checked with the waiter who delivered them to us, and told him that we had opened them now as they'd been on our table over an hour. He left and I assume he spoke to management as next three male members of staff (a manager and two of the security team) approached the table and it is from this point that our evening was ruined. This conversation began with a direct accusation that I had dishonestly taken drinks which I knew did not belong to me and I was told that I needed to pay for. I explained the whole of the above, stating I had not been dishonest at any point atnd had been very open about the fact that we hadn't ordered the drinks. I was then questioned and belittled by the two males that were stood at the front. The male stood at the back (security) did join in at points, but it was led by the other two. I was asked to describe the waiter who had brought the drinks to our table, which I did more than once (young black male (21ish) but hard to tell as he had a face covering, slim, corn rolled hair) - I said 'man' the first time I described him and then 'lad' the second - I was asked to clarify if it was a man or a lad as they are apparently very different things and so I was being inconsistent. I was then belittled for using a different term as they repeatedly said 'was it a man or was it a lad. Which one is it?' in an awful condascending tone. At this point I had started to feel very embarrassed as poeple from the next table (not at all linked to this incident) were looking over at us, and I felt frustrated that not only was I being accused of stealing, I was being spoken to rudely, belittled and mimicked. I saw the waiter and pointed him out. I was then asked who we thought would send such expensive drinks as a gift to our table (I did not know the value of the drinks at this point). I explained that we had a few suggestions of who it could have been but this was dismissed. I was further embarrassed when one of the staff stood at our table then pointed at the table behind us and said very loudly that we had drunk their drinks - that it was their order and they were still waiting for it. I was told that we needed to give the rest of the drinks back, which I said was fine but also pointed out it was ridiculous as they would need to be disposed as they were open and had been handled by us at the table and I pointed out that as we are are currently in a covid 19 pandemic they couldn't be given to anyone else. One of your staff then placed this hand on my shoulder, to which I said that they all needed to move away from me so that they were at least a metre away as they were completely in my personal space and breaching government instruction. I told them very cleary not to touch me again, at which point I was told if I was bothered about covid then I wouldn't be there at all. I ended the conversatii saying I would not be discussing it further and to call the police if they genuinely believed I was a thief. Suddenly all three of the men walked away as abruptly as they'd arrived, imagine they were told to come away from the table as that is the only explanation for why they would just stop being so rude and aggressive and walk away. A bit later another gin was delivered incorrectly to our table so we approached and handed it to the manager [who had been one of the three at our table]. I explained how intimidated and embarrassed I had felt and also said that I felt the way it was handled was not acceptable as I had been humiliated Infront of my friends - being called dishonest and in short labeled a thief. He apologised at this point but this apology was in my opinion insincere as it only happened because I approached him and brought the matter up. I was not offered an apology at the table nor were the others sat at my table. Before we left a lovely female member of staff came to our table to clear some of our empty glasses away. She apologised profusely for the way we had been spoken to and said she had tried to intervene as she knew we weren't to blame and felt embarrassed that it was handled so badly. I agreed and said it was disappointing especially given that one of the people was the manager who should lead by example and set high standards of customer care for the rest of the team to follow. This incident completely ruined the evening of everyone at my table. I have not been out socialising since prior to the lockdown in March, and I would rather that the drinks that we had not ordered had never been brought over, because as already mentioned above, we were having a lovely evening enjoying the food and drinks that we had ordered and paid for. I was the person who highlighted the mix up several times, repeatedly to the waiter when he brought the order over, then again to the other male waiter when he brought the gin that we had not ordered. This demonstrates that I was not being sneaky, underhand or dishonest about it at any point. With clarity I can see that this issue was caused by one of two things, either the table that ordered the drinks made an error and ordered it to table 100 thereby making it their mistake, in which case your team should of been telling them it was their own fault. Alternately, your waiter delivered the order to the wrong table number making the issue his/The Crofters fault. In either instance, I was open and upfront about not ordering the drinks from the second they arrived at our table right through to leaving your venue, and I should not have been blamed in anyway, and I most definitely should not have been called dishonest or made to feel intimidated, embarrassed or uncomfortable for the remainder of the evening. In summary, it is a difficult time and the Crofters are trying to recover after lockdown, but this is no excuse for the way I was treated. Our evening was ruined due to bad customer service and I will not be returning.

Well where to start....will start with the only good point great atmosphere Bad points Slow service 3 hours for two rounds of drinks Slow service on the menu half the food arrived and it was some 20 mins before the rest arrived. Prices amended on menu in pen increasing prices £2.00 per item Drinks added to bill that we did not receive Tip put on automatically added And it wasn’t even busy To sum it up I won’t be going back again

Waited an hour and had to ask the staff twice before we were able to order. Coke was flat and tables were dirty neighbouring tables had a similar experience. Only silver lining was the food - once they brought us a knife and fork - and that was Nam Ploy so nothing to do with the Crofters. Give it a miss, I can see why there were tables actually free.

Had a pre-booked afternoon tea at 2pm yesterday. one word - shambles upon arrival I informed the staff we had booked afternoon tea, i was seated and waited for my friend (her birthday!) she arrived and we ordered 2 cokes with the waitress who said your afternoon tea will be with you shortly . We finished our cokes and noticed a lady who arrived after us receive an afternoon tea, we never commented as we where not aware of her situation i.e she may have been sat at the bar and just took a seat. We ordered another coke and continued chatting... the ladies sat behind us where complaining that it had took an hour to get their bill so we didn't want to complain over how long our food was taking as the eat out scheme was obviously making demands on staff.... However, one hour and 15 mins into our visit we noticed staff stood to sides so we asked the lady who served us where our afternoon tea was and the shock on her face when she asked if we had not received. Which we informed we hadn't. The older server then made a (poor timed) joke about having afternoon tea tomorrow to which i promptly told him if he cant serve it after pre-booked we sure as hell would not be coming again !! We asked for bill which never arrived so we walked to counter and was informed cokes on house for mix up Customer service and the lack of sorting the mess was poor !

The service was terrible. The food was really good but everyone ate there food and after 40 minutes of waiting the curry finally came. Wouldn’t come again. We weren’t the only people. Others walked out after waiting hours. The setting was very nice but the service wasn’t good because when we told a waiter what was happening he walked away and never came back

We ate here tonight for the first time and it was really lovely. The staff are so friendly and helpful. the food was delicious and the chilled out music was perfect. We sat under a canopy with fairy lights and it was a great vibe. We're booked in again for next week. Thanks to all for making our first visit so enjoyable.

First impressions was very good - fantastic Covid friendly set up and the food was fantastic and tasty but it all went wrong when we ordered the dessets. As it was the 3rd day of the government 'Eat out to help out scheme' it was very busy and not enough waiters to help all the tables. We waited almost one hour for two desserts to appear and we asked the server about 4 times about them. In the end we just give up wth the no show dessert and decided to ask for the bill instead so we could pay and leave. Well 45 mins later and still no bill (again after asking the waiter about 4 times for it). So after waiting all this time with 2 young tired children we ended up walking to a lady at a till we could see doing the bills so we could pay. I was very surprised to be presented with a bill of £30.50 given the fact we had only had 2 mains and 2 children meals, 3 soft drinks and 1 beer (and it clearly stated on websites including their website that 50% applied to food and soft drinks). I looked at the bill and all drinks were FULL price - I questioned this and the lady stated that the 50% is only off food and not soft drinks (Wonder how many people they have done this to !!) and despite crossing the desserts off the manual bill - they had still added them into the total at the bottom. Plus whoever was adding it up had added it up incorrectly and had added a few quid to the bill in the final total for good measure. I had to show the girl preparing the bills that the 50% discount was also on soft drinks (showed her the crofters website page) and I made her re-add it all up using my phone. Correct total was £21.00 - so they were trying to overcharge me by almost a third (£9.50). I would go again as the food was lovely - but the service needs to improve as to make people wait for almost 1 hr 45 mins is not acceptable and I will always check the bill as think they are trying it on and hoping people will not do a detailed check on it.

If I could give zero I would...ShockingNo longer called Grappa it’s just called The Crofters these daysWe decided to have Nam Ploy Thai meal there - the Chicken Satay was dry and over cooked (yesterdays?), the Spring rolls far to hot and also over cooked.Only one main course arrived out of two and despite being labelled as table service only other customers with no masks kept getting up to order at the bar - and were not told by staff that they shouldn’t do this.I won’t be going back ever and if you have any sense I’d give it a kiss.-5Disaster!!!

I came with some friends recently and absolutely loved it! It was our first time at the crofters and We couldn’t quite grasp the app at first but I spoke to a lovely girl called mia and she helped me book as I rang in at first however didn’t realise We had to order through the app, she booked me in and it was a super smooth process and she went through the app more thoroughly on the night, She was so incredibly patient and helped me with any questions i had. I also spoke to a girl named Emma who served me some drinks throughout the night, she was so friendly and both girls made me and my friends feel right at home. Social distances were great outside too, the girls are a credit it to the restaurant and we will 100% be back!!

We booked two tables, on two consecutive Saturdays. The first was a table for 4. We booked it for my birthday and asked if we could sit in the marque. We were told that was possible and a table had been booked for Saturday 18th July. They rang us a few days before to confirm names on table, I double checked that we were 100% outside and we were told yes. We then queues up for FOURTY MINUTES to actually get to the front to be told we were now inside. Staff apologised for the confusion but it ruined our night really. Rubbish inside no music, no atmosphere. Waited 20 minutes for table service. I put it down to bad organisation but nooo... I returned on Saturday 25th July, with a different set of friends for her birthday. Again, I got a phone call to confirm names on the booking which I did, I also explained what happened the week prior and the mix up with tables. The man apologised and ensured us we were booked in the marque. So imagine this... Saturday 25th... we’re queuing for 30 minutes this time to get in... we reach the front to get our temp checked and.... they put us inside... not only inside but stuck in the corner in a back room on our own. Honestly the worst experience! A young waitress said to us “yes you were probably booked in there but the owner Yogi makes friends with all the 18 year olds and moves the tables round when he feels like it to accommodate them last minute Because he’s sleezy like that” - we had one drink and left.... and will NOT be returning.

We visited the outdoor seating area on a rainy Wednesday evening. All the staff were lovely and attentive but we ordered the drinks through the app and in took 20 minutes to come, the pub was quiet and there were only about 10 people sat outside. Our second round took 15 minutes.

Told only bookings via phone but no body picks up - when contacted over social media to let them know they they asked us to try again as there would be someone there to answer - still no answer - reply on social media was rude and refused to offer alternative booking

I went here yesterday looks great what they have done with the place, booked a table requesting outside as that is where the live music is and better atmosphere got there told us tables outside booked up, Twice this has happened now, And put us inside where it’s dark dingy no atmosphere and gave me a broken chair to sit on! you might as well go your local pub not worth going we still ordered food which came out cold! This was the thai food the spring rolls were nice but each of the Thai curries that came out were cold we told staff who just said do you want it reheating! The staff are lovely there But I will say social distancing is out the window after a few drinks! people queuing to get in like there were trying to get into a night club! Staff saying 800 people had booked, I wouldn’t recommend here for food. if you are in the click to get a table outside you will have a nice time otherwise don’t bother

Booked a table for 12, lovely food, arrived on time, great, friendly staff, reasonably priced, great entertainment.

There was an elderly guy that was working behind the bar who I’m assuming is the manager. He was extremely rude.Drinks are massively over priced. Ordered a double gin and lemonade and was charged £10!!!!! This is not Manchester. Absolutely outrageous. Also there was a bad smell from the minute we walked through the doors.. like a stale mouldy smell. Not a nice experience at all.

Friday night Christmas drinks with volunteers. I got a taxi from the other side of town to give some volunteers who where celebrating Christmas some Cards and some money so they could have a good time. At the door, the bouncer said I couldnt come in because I had trainers. I explained I wanted to give Christmas cards and cash to a group of volunteers who were at the bar. He met me in and followed me to the bar. As I was near the bar another bouncer said "get him out, he's wearing trainers" so the original bouncer dragged me by my coat!! I explained outside again that I simply wanted to give something for Christmas to some people in side and they still refused. I hadn't even had a single drink. Am in my 40s and was ultra polite and nice. Is this how the crofters are at Christmas? Unbelievably bad. Tried ringing up several times to complain but the phone was off the hook. Shameful that this place is like this.

I booked here for our Barbershop Chorus's Christmas meal (19th Dec 2019). There were 42 of us including wives and partners and considering the variation in meal choices and the amount of people attending they coped with us all very well indeed. The food was good value and delicious, and the attention given to us by the staff was second to none.If you are thinking of booking for a large number of people it is advisable to pre-order with your menu choices well in advance, and the method of payment (card, cash) etc for convenience on the night. These sort of occasions always benefit well by the amount of preparation you put into it before hand, so keeping in touch with the venue with meal choices, cancellations etc will pay off on the night. David and the staff were very helpful and didn't mind a bit by me calling with additions and changes to the original arrangements etc, but once it was sorted it ran like clockwork. Thank you to all the Crofter's staff for such a good evening. I have had lots of good feedback from the Chorus members who attended.Best wishes for the season and new year.Jim.

There was 13 of us out for a typical christmas party. The first 5 of us arrived with the others shortly walking behind only to be turned down and not given a reason as to why. The bouncer at the door was giving aggressive attitude towards us, told us we were banned and that it was very busy inside even though no one was inside nor have we ever been in before and was asking as to why we wasnt allowed in. We even tried to explain we only wanted one drink because we was going into town to finish the night. Very disappointing!

Went here tonight as two couples, by the end we we're in stitches at the appalling service!! We asked for extra time to chose whatever we wanted to eat, 20 minutes no one reappeared..Finally shouted someone over to take our food order, and more drinks..15 mins later still waiting for drinks.. got someones attention to ask how long drinks were gonna be..finally starters and drinks turned up.Staters excellent!We asked for another bottle of wine and two clean glasses as the ones on our table were filthy.. 15 mins later still no drinksFinally brought our glass of wine, no replacement of the 2 glasses that were dirty..Got 2 out of the 4 glasses poured, 10 mins later finally got another 2 glasses to pour the rest of the wine.. Mains finally arrived by a new server, mains were brill, but by this point we had decided we were defo leaving after main.Band that was on previously was so much better than the Michael bublè tribute act! So much more fun! All in all, brill food, good live music to start with, shocking service

I visited the crofters with my family over the weekend and it’s safe to say we all had an amazing night! Such lovey staff and amazing live music and the food was delicious too! I will definitely be back! Xx

What a great place food atmosphere and staff couldn’t have done more my mother is so fussy but loved it so much has booked her 90th

listening into conversations and then commenting on things which are personal. Seemed to know who I was but I don't know him. Bullying in his manner and was trying to influence others around him to not like me. He is vile!!!!! I want to go back again but he was intimidating.

stopped here on the way home wish we hadn't bothered !!!!! Completely lacking any atmosphere, cold and unwelcoming, staff seemed more interested in standing in the corner looking at each others phones. Seats all ripped and dirty and a coat of paint wouldn't go amiss. Food did not match what was described on the menu. We ordered bruschetta when it arrived it was just a piece of bread with a few bits of tomato on it and lettuce leaves not a piece of basil in sight maybe he was still at fawlty towers. Other starter was Gamberoni all'aglio which stated on the menu it was in a rich white wine garlic sauce with a hint of chilli. The reality was prawns straight from a packet swimming in some sort of butter and lots of chilli. Mains consisted of spaghetti bolognese which i would have hoped with it being an Italian restaurant, they would actually know how to make it. It was tasteless watery and didn't consists of much meat. To be fair though the risotto al pollo wasnt to bad otherwise i would have marked this experience zero. Vastly over priced and extremely poor we will not be back !!!!!!!!

The afternoon tea experience wasnt great. Sandwiches just ok. Cakes looked like the ones you get in a big box at Iceland! Scones looked shop bought and were already sliced so were very dry. Nothing looked home baked. One of our group had nut allergies and had to ask staff if she was safe to eat the cakes. They said she should be ok! Not the best response when you could die! She gave them a miss and no nut free alternative was offered. The prosecco was probably the best part of it!

Grappa at The Crofters has a lot going for it.

We ate here a couple of weeks ago early on a mid-week evening from the a la carte menu and were really disappointed. The welcome was fine even though it was our waitress's first night in a new job. The problems started when we ordered a bottle of Chianti from the wine list only to be told that they had no Italian wine that night - this does claim to be an italian restaurant!

Met a colleague for dinner. We had a choice from the menus and both ate from the 3 course meal offer. Each course came perfectly timed. The waitresses was polite and bubbly and the food was exquisite. The mushrooms, cheesy garlic bread, pasta and cheesecake can all be thoroughly recommended. I will be back.

We have just been as a family of four for Father's Day. We had the set menu for £14.95. This included 3 courses of very good quality food. The starters were lovely and the main courses which included Lamb Shanks and Roast beef all of which was cooked to perfection. The deserts were divine, we could only just finish them. I can highly recommend and we will definitely return. I must also say the service was very good and friendly.

Held my daughters 18th birthday celebration here last night.

we went to Grappa tonight, very misleading menu and a very arrogant owner manger, no licensee board to document who is responsible for the consumption of alcohol and clearly under age drinking

Just had lunch with my daughter. It was 2 steaks for the price of one which was a nice surprise. .

Extremely friendly staff helped me out no end. Must say the toilet is lovely very well tiled and very modern

On arriving we were greeted by a very smart young man who saw us to our table.

We arrived at 6pm on a Sunday, we had booked a table. The car park was really quiet, outside and was really dark, no outdoor lighting to light the way in and actually looked like you couldn’t enter from the car park side of the building. Inside was also really quiet, we waited where signed to be seated and had to wait 5 minutes, there was no one to greet us and the waiting staff were stood at the end of the bar talking amongst themselves. The restaurant itself is very tired looking and could do with a bit of investment, even more so on the chairs. Both chairs we sat in felt like they were going to fall through. We ordered the pate starter and the baked goats cheese wrapped in Parma ham. The pate was very lovely and very well portioned. The goats cheese was one small parcel, not what you would expect from the pricing. However both did taste very nice. The drinks were also served quickly and tasted very nice. We had a steak main and a mushroom tagliatelle pasta dish. The steak was cooked properly and the chips were lovely too. The pasta dish was very greasy and the pesto curdled with the cream leaving the plate looking quite messy. It took a very long time for the mains to be cleared, 25 minutes after we had finished and in that time we both took a bathroom break and a cigarette and still the plates weren’t cleared. In the end we had to ask for dessert menus, the plates were then cleared and we were given the dessert menu which after waiting all that time we were told 2 out of the 6 dishes weren’t even available. So we asked for the bill instead. We weren’t acknowledged upon leaving. Although the food wasn’t bad, the service was, and that’s a big part of going out and paying for a meal and the experience.

Our meal, food, drinks and service from the Staff was perfect. Lovely relaxed atmosphere on an earlier Saturday evening with the Family - all 9 of us! Thank you Grappa

An overall good review. We visited here today for my sister's baby shower. On organising Kelly was amazing answering so many questions and queries. Very flexible on food choices as we could choose between main menu or afternoon tea so a good selection for everyone. Afternoon tea was a tenner with unlimited tea and coffee and we had our own private room which we were allowed to decorate freely.

It has been a while since I last visited and it’s unfortunate to see the place hasn’t changed at all. The owners - the brassy one and the follically challenged one haven’t learned a thing.

From the owner to the staff cannot Thank them enough for there personal touch for a truly amazing gentlemans send off. From Moira and the family of Norman we want to thank you all for everything you have done today, it was absolutely wonderful what you have done we all can't thank you enough, Norman would have been so pleased and overwhelmed by your support to his family.

The best place to spent a night with friends.Excellent food,a good music.Excellent atmosphere.The waiters will do everything for you.

The Crofters was a haunt in my youth but hadn’t eaten here before in its current guise. I booked 12 players from my football team for a Xmas meal.

We had a lovely evening until my partner went to the bar. The barmaid was serving people she knew and ignoring others. While my partner was waiting to be served a group of lads were annoying him , pushing and slapping his backside trying to pick a fight. We wondered why there was bouncers on the door .

Took grandchildren to meet Santa and the reindeer and lunch afterwards we had booked this sometime ago, what a fantastic day we were greeted by such pleasant staff most of which were dressed as elves, after the visit to Santa our pre ordered lunch was brought to our table my mushroom risotto extremely tasty and filling the other meals were generous servings but equally as tasty all 7 enjoyed the meal. The staff were happy and pleasant throughout nothing was to much trouble. Excellent for children and adults.

Went for a Christmas meal very disappointed spent £27 and I felt it was not value for money. There were a few slices of turkey hardly any roast potatoes and the veg accompaniment was baby sweet corn black parsnips sprouts cauliflower and no carrots.

took company from London for an evening out. the food was first class, great waiting staff and the added bonus of really good live music in house.all in all a really good evening.

We went here for Sunday lunch with 3 other couples. We all had the set menu and were happy with our choices. The food is very good for the money and the staff are pleasant. Will be back.

We have been here once before for Sunday dinner and it was very good and this time it still is,we came with another couple we had booked but the place was not very busy,we chose the Sunday Lunch 3 courses for £14.95p great choice 2 had Chicken pate and 2 Prawn cocktail,mains we had Lamb shanks and Rost beef,for dessert Cheesecake and Tiramisu everything was delicious.Staff were attentive and friendly,very reasonably priced.Enjoyed our lunch would recommend

Been coming here at least once a month for the last couple of years.

Decided to try Grappa at the Crofters, although busy found staff to be very helpful pleasant and attentive. We had seafood sharing platter very nice, and more than enough for 2, I had risotto very creamy without being sickly but did have to take half of it home. My husband had Grappa special ravioli again full of flavour and not heavy. He had ice cream as dessert which again was plentiful and tasty. We had 2 large parties near to us but our service could not be faulted. Would recommend to friends especially with the live music lovely evening.

Avoid this place. Bouncers are aggresive and racisit. Its good if you are a black person but if you are not then i would avoid.

I review a lot on trip advisor and have come home tonight extremely angry because of the way staff spoke to me and due to the customers they allow into this establishment, regardless of behaviour. I was targeted by a group of rude, ill-mannered girls at this pub. They barged into me and rudely signalled at me for about an hour in front of bouncers (who saw what theywanted to see). I have never been treated like this in my life and it brought me to tears. How awful when I literally get out once in a 'blue moon' with 2 young kids. No doubt these 'mean girls' with VIP access to Crofters have kids too I thought young mums would be more supportive. What is the world coming too.. awful night... poor management and accusations and SHOCKING discretion by the door staff.

Went last Friday at 9pm didn’t book, got seated straight away and drinks order was taken Immediately, food order not far after and was great service was spot on, a young lad served us and he was excellent, only criticism is the staff should wear smart shoes and not trainers, other than that can’t fault it.

Called in here for a retirement lunch with my boss.We were served by a couple of very pleasant young ladies who got us a couple of drinks..She told us that there was a two for one offer on steaks,which we went for..I had a beautiful pate to start followed by a fillet and a peppercorn sauce,which was excellent..The service was first class and we finished with a nice coffee...They even brought me a jug of ice water..

Very aggressive staff asked no leave for no reason and not given chance to explain. Staff are uneducated and have no understanding of regular cuatomers. People of harwood please visit the no name for friendly place to have fun on a saturday night not a place where there are only there to make money. I would usually visit this bar but after this experience i will be spending my nights elsewhere!!!!

It’s a real shame...cocaine visibly being taken in the beer garden! Reported to the security, and there response, “what do you want me to do about it?” Unbelievable!!!

Ordered a garlic bread to pick at whilst enjoying a night out at The Crofters. 5 ladies all took a bite and said how awful it was. No garlic on it?! And completely and utterly dry as a bone?! It was literally like cardboard. The lovely girl waiting on swapped it for another which was equally as bad! (If not slightly worse!). We were hungry so ate it. Informed the manager but he was unable to refund as we had eaten it, fair enough. However it’s just a word of warning to anyone else thinking of ordering a plain garlic bread! Don’t, it was terrible, and 5 ladies saying it was the most tasteless garlic bread ever can’t be wrong!

We visited The Crofters last night with my daughter and granddaughter,granted it was 8pm on a Saturday night but when we got there I didn’t know if I was entering a club or a restaurant as the male singer ( whom I can’t fault ) was belting out song after song and walking around. Once seated we seemed to wait a long time for our drinks order,my daughter was told that the red wine she wanted wasn’t sold by the glass and when she changed what she wanted she was told that ALSO wasn’t sold by the glass. Another long wait was endured for our order to be taken and the service left a lot to be desired throughout the meal. I can’t fault the food here but the management need to do some serious training with the waiting staff as they don’t seem to have any direction at all.My granddaughter’s order include chips which she never got but which were on the bill when we came to pay.When I went to the bar to pay the bill( which we waited for a long time to appear) it was about 3 deep at the bar and I felt like we were in a club and not a restaurant by this time,it took ages to be acknowledged and upon paying the bill a guy who I think maybe could have been the manager/owner asked me if we’d had a nice time so I informed him of our experience and he then got one of his people to give me a bottle of prosecco,I don’t know if this was to apologise or to placate me but I just want to say that I won’t be returning as this is an establishment that needs to find its identity as to whether it’s a club or a restaurant. This is a shame as this place is SO close to where we live and if it got its act together,it could become a regular haunt but sadly that ain’t to be!

We went to crofters last weekend Was greeted by a nice italian man Who looked after us all night The food was lovely And the service fantastic ( thank you roberto) Can’t wait to return

We came here for Sunday lunch our first time here and we loved it we did book in advance and we were early so we had a drink outside as it was sunny.When we went inside we were seated and given the menus we chose the Sunday lunch £14.95 for 3 courses.we chose chicken pate and tomatoes on bruschetta,main Lamb shank and the roast beef,dessert cheesecake,everything was cooked beautifully.The waitress we had called Naomi was a delight she was friendly and attentive and had a beautiful smile.we would definitely come again and recommend

Amazing the staff did so much for us! The food was great the service was excellent couldn’t praise them enough. Fantastic night with the live singer would definitely recommend.

We had a lovely weather on Sunday 06/05/2018 so I said to my Wife shall we have walk to the Crofters which is around 2 Miles up the Road from our Gaff, she had been previously with Her Family and recommended it to me so out into the lovely hot sunny weather and around 45 Mins. later we arrived at the "Crofters" and I was very impressed with this lovely large pub/restaurant large enough that they do in the evening have live entertainment which upon reading "TripAdvisor" reviews seems to get a high score! We were shown to a table immediately and asked did we want a drinks these were ordered and 2 Menus were given to us....impressive service when you consider this was all within 2-3 Mins. Drinks arrived within around 4 Mins. of our order being submitted and a member of staff did take our food order shortly afterwards! This was on a quiet Sunday Dinner time so I can't comment on the service when this establishment is busy. Food arrived within about 15 Mins. and was I must say very tasty and delicious and very fresh and hot. Used the Gents Toilet just before we left, not a flashy affair but very clean and pleasant smelling not like many eating places that have awful smelly and downright disgusting Toilets. Would I go back, most certainly and not in the too distant future either, oh and just to mention that ALL of the staff were exceptionally helpful and very obliging - well done "CROFTERS".

The food was ok nothing special

Staff are always smiling and happy to help. Food is very nice and reasonably price so makes for a good family meal out 😊 will be back soon 😄

Called in on a Monday on the way to the theatre as I had looked on line and there is a reasonable three course set menu. (on Monday and Tuesday).There were four in our group and we cannot fault the service. The waiter was the barista who was doing a bit of waiting on and was being mentored which I thought was a good idea. He was chatty and polite. The portions were good and all well cooked. Everyone was pleased with their main meal choices. My friend who is vegetarian said she was spoiled for choice, usually she only has one or two options at the most. We had no time for pudding so we all had a doggy bag. Three of us had cheesecake which was ok but not as good standard as the other two courses. It would be nice if there was fresh fruit salad as a choice. But we all agreed that we would return, and I have been surprised at the poor reviews.

Went to Grappa for the first time last weekend

Average food, average to good service, average food, with 20 of our friends.

The car park is good! The food wasn't great. The service wasn't great. The beer wasn't bad. Won't be rushing back!

Not often I write reviews but here goes; Was going to book another Bolton restaurant for this birthday celebration, but at last minute found out it had only recently scored a 1 on the local authority food hygiene ratings. So was looking for an alternative...

I’m not normally one to write reviews but I honestly feel the need to share our awful experience. I visited the Crofters for a spot lunch with my wife and one of our close friends. On arrival there was no one in site to the...

Very disappointing and embarrassing visit to The Crofters. It was a Monday afternoon with only us, a table of three and another couple in the whole restaurant. The food took 40 minutes to arrive, baring in mind that all we had ordered were sandwiches. When...

After visiting here for a friends birthday- a rather large group of girls. The food was great, the atmosphere was lovely and the wine was gorgeous. The room was quite cold, however soon heated up and got busy. The only thing I would say about...

This place looks really inviting from the outside. Inside the ambience is cold and it was actually cold - I am a warm person but I eat with my coat on in there lol! Young waitress seemed really not interested. Food was nice to be...

Visited crofters and had great food and a very warm welcome,very friendly staff couldn’t do enough to help. Will be going more often

Visited last night, first time for most of us. We were a group of seven workmates. Place beautifully lit, all staff mostly young, competent, polite and friendly. Girl singer performing.....she was fabulous. Seating area roomy and comfortable. Ordered a variety of pizzas and pastas, all...

On Friday 8th December 2017, attended The Crofters for the first time with my friend and had an exceptional night! Surrounded by great people-warm and friendly atmosphere. The wine and food were of high quality- served in a timely fashion. Non-stop live entertainment provided by...

We asked for a table for 2 and were promptly shown to a table for 2...We were then told as we were now in December there is only a Christmas Menu with the limited options on them. No option to order off the main menu......

Thanks for a great night , atmosphere was good the entertainment all night was great, beer was great as well. All round great night.

Just moved to Harwood and thought would try the Crofters for lunch with a friend, wish we has gone elsewhere. It was freezing inside, I actually ended up eating with my jacket on as did my friend, the service waa terribly slow despite it being 2pm and very quiet, we waited ages to order and then we waited nearly 50 minutes for 2 medium rare steaks. The food wasn't great at all, I've had much better at several other places in the area (Red Lion, Pack Horse, Baci) We ended up going to the bar to pay we had waited so long. Would not return.

I visited here with family for afternoon tea.

Walked in on a fairly busy Saturday night, waited our turn at the bar a good 15/20 minutes where a barmaid made eye contact with us as soon as we approached, but instead of serving whoever was next, she decided to serve every one who had literally just approached the bar, clearly knowing we had been stood there the longest, like we were invisible. We decided to be patient and waited a few more minutes thinking she would apologise and serve us, only to experience the same thing over and over again, after every other customer to be served, we decided to go somewhere friendlier.

The type of place where the female bar maid will serve men before women because she wants tips

Great for a night out, sunday roast or a family meal.We have eaten here lots of times and we always enjoy it.Cocktails are great too

Very friendly staff - varied menu - good portions - reasonably priced - great atmosphere and decor! Would definitely eat here again!

I had my retirement party at the Crofters last week. We were given an area of the restaurant which was adjacent to the outdoor area with patio heaters. We had a BBQ and pizza buffet. The food was excellent and they kept refilling the table, there was far more food than we needed.The room had been decorated by the staff and the atmosphere was great, helped along by a singer. As it was a Thursday there were 2 for 1 cocktails, and there was a lovely suprise of prosecco with sparklers. The staff were helpful and attentive resulting in a fantastic evening. I would certainly recommend the Crofters as a celebration venue.

Went last Friday in August booked in for 7pm with high expectations . It was quite so we did not foresee any problems with our food. My son ordered a pasta dish and I ordered pen pasta both dishes were really dry as if they had been stood for ages in fact my son's was one big blob if pasta with a sauce on top no one came to check if our meals were ok so we ended up eating what we could as we were pretty hungry by then we mentioned the dry pasta but it seamed to go over the girls head that came to collect our plates. I don't know if the chef was on holiday but sending such poor quality food out when you are quite makes you think there was a problem in the kitchen. I will try the place again as the service was pretty good and they had a decent wine list but if the food is not up to scratch next time then that will be the last time we go.

We booked for a christening today for the 19th, we were offered the Sunday menu at set price of £15 pp. before we came I received a phone call from Holly, who checked my booking. Holly was outstanding and can't praise her enough, she organised decorations for the table at no extra cost, she rang the highways agency to confirm if we could gain access due to the road works and when we got to the Crofters on the day we were well looked after and everyone had A fantastic time. We would definitely book again.

Family arranged a surprise visit on Tuesday evening. Had a lovely three course meal with drinks for under £20 a head - Great value for money! Service was a little slow - but that said the food was very good when it arrived. The owner was very pleasant and laughed off the waitress' mistake in bringing a large Chardonnay instead of the lager shandy ordered! Will definitely be paying a return visit soon.

Just got in from a lovely meal at Grappa the staff were all lovely and very attentive, 2 for 1 cocktails on a Thursday which were nice and there was a man singing who was very good and not too much when you were having a meal and talking with friends the restaurant itself is lovely and I will definitely go back ,lovely atmosphere.

Disappointed to be honest. Keep giving it a go but unfortunately fails to deliver. Service poor and food left a lot to be desired. Calamari without accompanying tartare sauce, cannaloni clearly just kept warm and lobster ravioli very non descript!! Kept waiting 45 minutes to order food as only 2 waiting on!

Was a great deal, good steak and good service. Now it's got busy the service is very slow for food and the steak is of very poor quality.Shame... it seems this is how crofters runs. They start something new, it's great, then when successfull they reduce the quality and quantity.This was the case on cocktail dealAfternoon teaNow steak. It's 19.00 for 2 steaks. That's not cheap if steaks poor.