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4.0

Based on 576 opinions finded in 2 websites

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Nº 309 in 784 in Bolton

Nº 33 of 78 British in Bolton

CUSTOMERS TALK ABOUT DISHES WITH..beautifulchickenfishroastcookedsteak

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Mid week the atmosphere is great and relaxing, quite lively at a weekend. we have had 1 bad service experience previously however, this seems to have been rectified which is great. Menu has a lot of choice and they will accommodate dietary requirements too. Hope it continues to grow in strength!

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Victoria Sutton . 2024-10-05

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We ate early (6pm) on a Friday night. I ordered Chicken supreme which said it came with a red lentil dahl. The chicken was ok but the dahl was so spicy I wasn't enjoying it. I am a regular curry eater so I was surprised I was finding this so spicy. Maybe a bad choice on my part, but if a dish is super spicy,it would be good to be warned when ordering. My daughters pizza looked good. My friend ordered the steamed cod which looked nice, if maybe a bit small for money? Check your bill closely, we had been billed for alcohol when we all had soft drinks

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Samantha Ainscough . 2024-09-30

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The beef wellington is outstanding. The service is always spot on. They usually have some live artist on the at the weekend so it's nice to sit in the bar before or after a meal.

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Tom Sutton . 2024-09-27

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Lovely place to be food was excellent great service all very good apart from the 10% service charge

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Dougie Edwards . 2024-09-18

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Beautiful place and the food is fab

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Natalie Taylor . 2024-09-16

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At first I thought I'd paid £50 for one tiny steak for me and my wife but the waiter told me it was 'Chateaubriand' and it sounded fancy, so I took a photo of it and sent it to some people I worked with five years ago to show off I thought £4.50 was very reasonable for a coke (I could have got ten for £50) and whilst I had to ask my wife to limit what she ate, I felt like a big man Also, loved how no one criticised Gareth Southgate. Only slight criticism is it wasn't as good as a Frango's

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Joey Crone . 2024-09-13

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A little disapointed with lunch today. Really bothered with fly's which seemed to be every where. Had the carrot and coriander soup to start which was tasty but far to thick for my liking. I followed this with fish chips and mushy peas. Fish was really nice, not enough peas and chips not good tasted like frozen chips. I would say that my experience today was ok but nothing great unfortunately. The decor and staff who are very attentive, make this restaurant. Would I come back again maybe

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ruth dawson . 2024-09-06

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Had a 3 course, food was excellent, from starter to desert. The main Rump steak was cooked perfectly. The portions were very generous and very filling. The staff were very professional and always there, the atmosphere was very good. Had a really enjoyable night. Will definitely be coming back.

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Darren Payne . 2024-09-01

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Our 1st time here, we went around lunch time - so we selected from the lunch menus (more extensive in the evenings) we could not fault the food - everything was perfect, great friendly service and ovely surroundings. We will definitely be back and looking forward to trying the evening menu 😋

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TheJohnh71 . 2024-08-29

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Really nice place, friendly atmosphere excellent. Slight delay in getting to the table buy very courteous staff apologetic about that. Food very good, although slightly under seasoned fish, but still very nice. All in all very good.

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Wildseed77 . 2024-08-17

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We have been here on many occasions and it's always been mostly pleasant. Today we went for lunch and had a lovely meal but it was let down by the attitude of the on duty manager and we came away feeling upset, angry and embarrassed. We decided to have a lunch deal (see photo) soup+lunch bite+ soft drink £17.95 but when we came to pay they had charged us £50 in instead of £35 so we queried it and we were told because we had a Fanta orange (soft drink) it wasn't in the deal (no mention or exception indicated on the menu or the waitress not saying that isn't included either) that was the price. My partner had a diet coke which apparently is in the deal and she had steak but on the bill they had charged us full price for this and put through my cheaper food option as in the deal, this is shocking practice. When the the manager came over he was blaming us and his attitude was we were at fault because we didn't order properly and spoke to us as if we were two little children and being told off, I certainly didn't care for his attitude and it is not our fault if Fanta orange is included in the soft drink section of the drinks menu and your menu is incorrect and the fact you don't train your staff properly. I'm not certain I will return to this restaurant, there is plenty of other places within the area that are actually better.

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Jamie A . 2024-08-16

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Sofia , Izzy and Faye looked after me tonight , food was exceptional , everything was cooked and done as I asked , the pairing with the wines was brill , the starter was great , the assistance with the menu was excellent , fine dining at its best , the Sunday lunch was cooked exactly to how I liked it and how I asked , cauliflower cheese was fantastic. Highly recommend , service , food , atmosphere , full package , a really good find.

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Michael Lee . 2024-08-04

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We visited here for my husbands birthday celebrations. The food was amazing the drinks were flowing and it had a fantastic atmosphere!! The staff even went to the trouble of surprising my husband with a birthday desert!! Definitely recommend to friends and family for celebrations!!

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Chelle Lewis Hatcher . 2024-07-31

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Good restaurant with friendly service and a wide selection of lunch menus at fair prices. Reservations are recommended as it is also busy at lunchtime. The dishes were freshly prepared and the waiting time was surprisingly short. The service was very friendly and helpful. Using credit cards is absolutely hassle-free. A recommendation at any time, whether it's lunch or dinner.

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Harald Klemm . 2024-07-24

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Visited on a Tuesday night for a 60th Birthday. Food was excellent and the setting is really nice and welcoming. Service was a bit slower than I would have liked and took a bit too long to come to us for drinks orders. Chips got forgotten for one of the meals so we had to wait for them to come out. Overall a good experience but unsure of what the service would be like on a packed Saturday.

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Jon Hindley . 2024-07-21

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Had a great meal here on Friday (Ribeye steak with peppercorn sauce and chunky chips), my girlfriend was equally happy with her salmon. Good to have a decent draught IPA and the pianist/singer added to the atmosphere. Excellent service from every member of staff; greeters, bar staff and waiter. Will definitely be visiting again soon.

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Michael Clarkson . 2024-07-21

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Taken as a birthday celebration by a friend. Sadly only one option on the gf main menu (shepherds pie) and the two usual options ice cream or Eaton Mess for dessert. Boring 🥱 Delightful settings and very clean. Service poor considering at lunch time and not over busy. Sadly I won’t be returning or recommending until gf is highlighted on the menu (not having to sift through every course on a scrap of paper). Fortunately the company was good sadly not the gf options 😢

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Val Hulme . 2024-07-18

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Delicious food on the meal deal! Huge main portions, but waited awhile and had a pud. Left some of each though, which seemed a shame.

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lucy . 2024-07-14

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Lovely food. Great service. A nice outdoor space where dogs are welcome

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Suzanne Cooper (SuzieC) . 2024-06-23

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Just been to Ewe for a meal lovely little place food was amazing didn’t get photos but will be back

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Cassie Doyle . 2024-06-08

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Lovely food, location and atmosphere. Service is excellent too.

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M . 2024-06-06

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The food was amazing and the staff very attentive. Would highly recommend a visit.

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Carol Double . 2024-06-01

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We loved the food and atmosphere. We had a table for 8 and the service was fantastic !

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Stephen R-T . 2024-05-30

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Overrated, expensive, noisy. Food mediocre. Cherry Tree much better. Won't go again.

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Debra Worthington . 2024-05-25

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Excellent food, tasty and great value. Really nice decor and the service was first class. We came for lunch and will definitely be back for the evening menu. Can recommend

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Richard Markland . 2024-05-08

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Nice place and staff. Food was a bit of a let down in my opinion. Had the steak baguette and there was very little steak in it - took 2 bits of the bread to reach it. It also wasn't that warm. Chips were cold too and sent back, as were 2 other tables. Hope Usain Bolt had better service

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Sarah Leech . 2024-04-27

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Just returned from your restaurant having booked a table for 4 people for 19.45pm. After waiting 40 minutes for our starter. Left the restaurant at 21.20 after waiting for our main meal and being given excuses due to large party of 40.

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Elaine Hook . 2024-04-24

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1st trip.....Will definitely not be my last. The waitress was both friendly and attentive. The food was excellent and very tasty. Tomato & roasted red pepper soup was hot and very tasty. Followed that with steak frites.....lovely succulent steak and crispy fries. Enjoyed it all! I'll definitely be back.....soon.

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tracy chapman . 2024-04-24

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First time here with my partner and daughter. And we loved every bit of the meal. Everything was fresh and very tasty. The deco is beautiful. Very homely. Our waiter zac was very polite as was all the staff. Highly recommented 100%. We will be back very soon much love to all the staff

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Angela Brindle . 2024-04-16

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I took my son here today for an impromptu lunch and we could not have been happier. From being greeted at the door, to the end of the meal we were made to feel special and welcome. The food was amazing and the service was friendly and prompt. I will be making this one of my regular haunts and I would highly recommend. Well done team, and thankyou 👍 👏

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kelly norwood . 2024-04-03

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We went to Ewe last night for my daughters 18th birthday meal and we had the most fantastic time, the food and drink was amazing and the staff were lovely, nothing was to much trouble, the decor is absolutely beautiful too, Thankyou Ewe for helping us give my daughter a birthday to remember ❤️xxxx

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Carolyn Smith . 2024-03-30

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Lovely restaurant with delicious food, great staff and amazing cocktails.

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Leigh Byrne . 2024-03-29

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The food here was absolutely delicious and everyone enjoyed what they ordered. The shepherds pie was the best I've ever eaten. A lovely atmosphere and gorgeous cocktails. Would recommend.

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Sarah Bacon . 2024-03-28

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Came today to celebrate mine and my husbands anniversary as we have come before and enjoyed the food and service, however today was a different story. To begin with we had waited a while to be served. The waitress seemed more interested in the other tables and seemed to completely ignore us which we felt was incredibly rude, we had to call her over when we wanted drinks as we had been sat a while with empty glasses. I ordered the fillet steak, when it came it was over cooked, so I sent it back, the waitress came back over to tell me how I was wrong and it was Medium (the steak was brown with the smallest dot of pink in the middle, Medium is alot more pink) I then showed her how a Medium steak should look. She continued on saying do I want it Medium rare to which I replied no I want it Medium. She continued on and was very condescending. My husband had to eat his meal before it got cold so we was eating at completely different times this was our anniversary we wanted to eat together. There was no apology. When the new steak came, She came to me and said is that better for you. I replied yes it is, thankyou to which she replied well its Medium rare, I thought to myself she is being extremely rude! It was not Medium rare, Medium rare has it slightly rare in the middle this steak was not. I was going to order desert, my husband doesn't eat desert so he had ordered soup to come for when I was going to have desert. After this experience we cancelled his soup and decided to leave early as we both felt extremely uncomfortable. I can understand getting the temperature of steak wrong it happens sometimes, I don't understand the rudness and condescending attitude from the waitress, she has completely ruined mine and my husbands meal.

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Jessica Harrison . 2024-03-19

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Great service, good food, lovely place

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john Simm . 2024-03-12

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Great food, friendly staff and service is excellent...highly recommended 👌

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Kim Bradley . 2024-02-29

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Lovely food and atmosphere making our lunchtime visit very chilled. Would recommend 👌

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Julie Rothwell . 2024-02-26

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Can't knock it. Service, ambiance and quality of food top drawer. Reasonable priced.

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Alan Rowley . 2024-02-25

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Chose Sunday roast chicken lunch Plenty of chicken, well cooked and tasty. Probably a bit pricey but enjoyed what I'd ordered. Staff helpful & pleasant

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Julie Hull . 2024-02-23

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Lovely bar and restaurant. We were served by Ryan who was excellent. The food was lovely - I had the beef wellington - and the price reasonable.

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Joe Mooney . 2024-02-18

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Visited here last night with my partner. Lovely local restaurant. Ate around 7pm, wasn’t overly busy and service was quick. Highly recommend the Shepherd’s Pie!

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Angela Harlow . 2024-02-18

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Had a meal here last night, found it strange that we couldn't add drinks onto our table bill when we arrived and pretty sure we were overcharged for the drinks. £20 for a single G&T and pint of lager seems a lot! Disappointed with the main meals, fillet steak at £28 came with a tiny salad only and the wrong sauce, felt like I got half a meal and then had to pay extra for the accompaniments to go with it. I expected more with it for £28! Again beef wellington at £35 very expensive for what my wife got.

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michael buhagiar . 2024-02-17

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Nice place, beautiful interior, good menu little on the more expensive side. Had the mini hamburgers and truffle fries, tasty

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Emma Alvarez Hoyos . 2024-02-16

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Waited an hour and a half for "Bottomless pancakes" for them to only bring out 2 pancakes. After speaking to the manager we were "prioritised" and continued to wait a further 30 minutes all the while 2 tables near us had sat down, had starters and a main then left.

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Harry Knowles . 2024-02-13

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It's the third time we have been in the last few months , and everything was first class .

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David Page . 2024-02-11

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Thanks to all the staff it was my partner 60th birthday meal we where well look after 😀 and the food was great

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Dave Banks . 2024-02-11

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Went for my birthday meal, food was absolutely shocking and sent back. No applogies from management, no attempt to make anything right. Over priced plates that need a fortune on sides to make it a meal.

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Christopher Marsden . 2024-02-07

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First visit for me and was very impressed , excellent service and couldn't fault the food , had a good choice of beers as well , will definitely be returning

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Andrew Sixsmith . 2024-02-05

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This inconspicuous place has been outstanding every visit. Excellent food, lovely atmosphere- perfect!

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Emily Mawson . 2024-01-26

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Called in here a couple of weeks ago for lunch. We had not booked and it was not busy. It is quite nice inside, but it was very cold outside. It was not too warm inside either, and there were several electric heaters plugged in near where we had been say, even though there was air on and they could have had it on heating mode. We chose the light lunch options. They were ok but not really as expected. Might be different at night with a full restaurant and background heat on. I think it is a bit overpriced compared to other restaurants but that is my opinion. Plenty of parking spaces though, so no problem there.

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Ian Riley . 2024-01-24

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Some of the nicest food I’ve ever had. And to have this locally is amazing! Definitely a special occasion type of place however worth every penny! Service, food and atmosphere I cannot fault in the slightest. A table of 4 and everybody was 100% happy and impressed with their food. Well done Ewe

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Katy Bentley . 2024-01-22

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The venue and food were perfect, beautifully decorated and the food was of a very high standard. My only gripe was receiving a service charge on my bill of 10%, of which no prior notice is given. I usually decide my tip based on the service given, I certainly don't like being forced into paying it, how very American! For this reason, we wouldn't eat here again which is a shame.

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Chris H . 2024-01-19

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First visit and definitely won’t be the last. Food and service were excellent. A good selection of wines, and nice to enjoy a cocktail in the bar afterwards.Already looking forward to our next visit

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david morgan . 2024-01-08

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4.5star. Lovely restaurant, the food was fantastic especially dessert, everybody enjoyed their meal. I'd personally like a bigger list of red wines. Only downside was a service charge on the bill, I'd rather not be told what my tip will be but overall very good!

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Jay Proud . 2024-01-07

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Every visit has lived up to our expectations

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Chris Winkley . 2023-12-30

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Food was good and the service was attentive. The desserts were particularly good. Loud music with other diners trying to talk over the music made it especially loud, so it was hard to talk at the table. This rather spoilt what would otherwise have been a 5 star review.

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David Heaton . 2023-12-29

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A great lunch/dinner spot just off the M61. We met friends on our way down South and the food was lovely (particularly the bread and butter pudding, and Fish & Chips!). It was gorgeously decorated for Christmas and the staff were very welcoming. The Roast Dinner is well recommended by my friends’ too!

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Georgina Bonney . 2023-12-28

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Decent food but staff attentiveness a d organisation let's the place down... Pre booked party of 10 and the hospitality was shocking!!!!!

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will pojunas . 2023-12-27

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Went xmas lunch so so nice , great food , great sevice lovely atmosphere. Definitely recommend!!

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james mawer . 2023-12-25

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Food tonight was amazing really good staff friendly and the place is spotless just to dear got a shock when the bill came way over priced won't be visiting again at those prices way to expensive.

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martin phythian . 2023-12-24

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Went over last wednesday for lunch with my friend, the soup was delicious and plentyfull.we had fish and chips just right size fish and chips.which we couldnt get through as filled from the soup.the staff were really nice.and the restataunt was spotless we had the lunch menu for set price.will be back.

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Veronica Yorke . 2023-12-21

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Gorgeous place, real feel of elegance about it! Food was of a very high standard and presentation was superb! Service was a little slow but to be honest it was really nice to not feel rushed! Felt very welcome here and will defo be returning! Was here for 3 hours (3 course meal and a cocktail to finish). HIGHLY RECOMMEND!

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Adele Cummins . 2023-12-18

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Lovely interior , food not that great for the price, been to better places which aren’t as nice inside but food so much better/quality. Should concentrate more on food than interior .

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Cheryl Morgan . 2023-12-18

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If you want to be wowed this is the place. You will be made welcome and served by staff who are attentive to your needs. Food Amazing... you just gotta go.

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Pattie Chadwick . 2023-12-14

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We had a perfect experience at Ewe's for our 'Ladies that lunch' Christmas lunch. The food was delicious. We had Christmas dinner and desserts. We also sampled the mocktails.... delicious. Service, friendly, efficient and quick.

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nafisa ingar . 2023-12-11

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I had Fish and Chips here on a Friday. The Fish was luscious, beautifully cooked, flaky, thick creamy flesh with a beautiful batter. Fabulous. The service was pleasant and attentive. No issues. Loos were clean and nice handwash liquids provided. Good parking and plenty of space. Cosy and warm interior, very nicely decorated for Christmas.

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Alisdair Smithies . 2023-12-10

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Special birthday meal booked for my Mother based on the excellent reviews online. Table booked for 8:30 but we were informed to arrive at 8:15 which we did. Upon arrival we checked in at reception with our name; we were told our table wasn't quite ready but to sit in the bar and wait (not an uncommon practice). First issue arose when the bar did not have either a draft nor a bottle cider made from apples but settled on two pints of Budweiser and a bottle of non-alcoholic beer (priced at over £16 which seems a bit steep). Sat at a table in plain sight of reception and the wait staff, half past comes and goes, we then became aware of the fact people who arrived after us were being seated whilst we still waited. The person who booked our table checked his phone (for the time) at this point and was greeted with missed calls (unable to be heard due to the blaring music in the bar) from the restaurant despite us booking in and sitting there. When we flagged a member of staff down, they stated they must have forgotten to actually mark us off as being there and they'd prepare a table for us now. At this point it was nearly 9pm (8:55pm to be more precise) so we left. I will say the staff member was very apologetic but not sure this standard of service is acceptable as a whole

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Hannah Smith . 2023-12-09

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Super leckeres Essen und tolles Ambiente

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Markus Raab . 2023-12-04

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The willingness to chat from our host's was a delight...oh and the food is delicious 😋

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Edward Houghton . 2023-11-30

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Went last night to a wreath making class, the guys from the flower shop and the wreath making itself was amazing but the venue let it down. We were served sparkling perry, tasted like the cheapest you could get, when we had paid for Prosecco, the nibble board was between 2 and the serving size was really small, plus the quality was very poor too. Not what I’d have expected from Ewe.

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Amy Melia . 2023-11-29

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The only thing I could say if it's a cold day don't sit near the entrance door. X food service decor everything was great

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Angela Kay . 2023-11-26

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Food was very greasy,lack of choice for people who have restrictions on foods, very expensive for choice available

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Scrumpy Nuts . 2023-11-25

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We loved our 1st visit here and will definitely return.

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Sheila Cronshaw . 2023-11-22

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Lovely food but had to wait well over half an hour for our food. Prices very expensive £18.50 for roast beef dinner, very nice but nothing special.

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Jennifer Bellew . 2023-11-19

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Had a great night took a special friend as a treat was not disappointed

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alice hilton . 2023-11-18

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Would definitely recommend this place 👌

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Alison B . 2023-11-17

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Amazing food, atmosphere and service. Lovely night. Will be going back. Sticky toffee pudding is the best!

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C Gibson . 2023-11-16

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What an amazing restaurant. The ambience created by the tranquil relaxed atmosphere of the decor and layout blends the restaurant into a real treat. The staff present themselves with a high standard of service, well manoured and helpful. The whole place is spotless and clean. The layout is spacious and easily accessible for and wheelchair users. The food is amazing and the choice on the menu is really good. Something for everyone. Children are well caterd for. The drinks menu has a huge offering from amazing cocktails, wines, and beers. Our children enjoyed the Non alcohol Moktails We highly recommend a visit by far one of the best restaurant In the area.

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BTS Bolton Dragons . 2023-11-14

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Just had a lovely meal at Ewe Restaurant. You are hit immediately by the lovely decor and relaxed atmosphere helped by the live music which was the perfect accompaniment. Loud enough so you could hear and appreciate but not too loud so that you cant hold a conversation. The food was absolutely delicious with the spaghetti Ariabatta having real taste and flavour provided by the chilli’s and the Pork Belly Sunday Dinner outstanding. The was was also delicious. The restaurant was busy and had a good atmosphere and I would describe the service as outstanding. All in all a brilliant first visit and will have no hesitation in coming back or recommending to anyone else. A real find.

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Keith Bentham . 2023-11-12

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My daughter and I visited for the first time this week. The manager was delightful. The food was really good. Unfortunately we had a really rude waiter. He was dismissive of my daughter wanting medium steak. He didn't give her chance to rethink or change her order. He then brought our bill without us asking for it. Presumably he wanted us gone. I have only heard good things about Ewe and the atmosphere was relaxed. This is a stylish place to eat. I will definitely return but will hope the waiter is having a better day.

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carole lowe . 2023-11-04

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I went here last Friday quite pricey and the drinks are really expensive I personally don't think it's worth the money, also pretty small portions

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Craig . 2023-11-01

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Came for a birthday meal last night, was waiting for a table to be available for 15 minutes which wasn’t a issue but then got sat next too a very loud table who pretty much spoiled the whole night. The food in its self was bland, truffle arancini was brunt, no truffle no salt pretty tasteless apart from the bitterness. Lamb rack …. What a disappointment lamb was over cooked, new potatoes was still hard and no sauce, for the herb crumb that was no existence. It looks a fantastic site but it’s very much all bark and no bite. Shame because the service was very good.

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Lee Atherton . 2023-10-22

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Over priced, service charge for taking the drinks to a table 20 ft away for my misses and her friends.

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Carl Fitzpatrick . 2023-10-18

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Absolutely amazing food. The pork belly bites... omg... could have eaten an entire bowl of them!!! Our waiter was great! (I don't know his name but we discussed living in Australia) he was attentive and so nice.

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Sasha Millar . 2023-10-15

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The food was excellent. A must is the sticky toffee pudding or the plant pot

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Gary Cleary . 2023-10-15

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Made an enquiry to book in for Christmas day over 3 weeks ago by email at their request and got completely ignored, got a response today saying they are now fully booked. Was booked in for afternoon tea on Saturday but will definitely be cancelling

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Andrew Ashworth . 2023-10-12

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Surprised how little lamb on the menu there is

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matthew clegg . 2023-10-05

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Really good restaurant with rather a small menu but everything appears to be done really well. The food is really reasonably priced for what it is and can recommend the Sunday roast beef which was one of the best I've ever had. The main thing that lets the place down is the service. There was plenty of staff, but they just weren't attentive enough.

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Russ . 2023-10-01

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Absolutely loved our night at Ewe . The food was lovely ,the service was excellent & each member was really friendly & the place was just lovely & such a relaxed atmosphere. Can't wait to come back xxx

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Jeanette Southern . 2023-09-27

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Rare for us to eat so close to home but the experience was good enough for us to plan to return! Easy to book a table for early evening on a Saturday, it was pretty busy when we arrived. Varied menu choices mean there’s something for just about everyone. Service was efficient but little interaction with customers other than order taking. Food was good and everyone enjoyed there dishes. The only down side was that conversation was difficult due to the loud music.

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Catherine Shawarby . 2023-09-25

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Service upon arrival was asap, no waiting about a server was straight to us, was really good with allergens when notified them of a peanut allergy, good communication with the kitchen to the waiters, the drinks where dot on, the food took a perfect amount of time to come out to us to set the atmosphere, beautifully design for the interior and exterior, tables had the perfect amount of distance between them so it didn’t seem cramped despite being several tables full around us, staff where amazing and polite, food was amazing, and all beautifully presented, would 100% go again

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Alexis Miles . 2023-09-19

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Enjoyed a birthday meal here - 3 courses and a bottle of wine. Food was perfect, staff really attentive and friendly and lovely ambience in the restaurant. My only slight reservation was the music being played - im not a fan of dance music whilst eating but that probably is my issue alone!

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Lorna Cook . 2023-09-18

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Went for my birthday. Got seated in a bistro type area and the noise was horrendous. We were hoping for a really nice treat. WE LEFT.

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Richard Harris . 2023-09-14

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Had the best Shepherds pie! Definitely recommend the plant pot for dessert YUM

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Cindy Johansen . 2023-09-13

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The smallest sea bass I've ever had . In a party of four we were all slightly diappointed and £7/pint it was an expensive meal out.

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Geoff Shepherd . 2023-09-13

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Great atmosphere, fast service, food was on point, especially the beef Wellington! I can not wait to visit again!!

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Anna Georgakopoulou . 2023-09-13

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Me and my girlfriend had a great lunch here. Thank you Paul for an excellent service.

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Matthew Guthrie . 2023-09-13

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excellent food, especially the beef wellington! was delicious

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Berfin Eybek . 2023-09-12

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I came with the family here and tried the prawn starter and beef Wellington and it was honestly the best food I’ve had for a while. The service and drinks were really good

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Negin Jowkari . 2023-09-12

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Great to have a restaurant like this in our area. Plenty of choice on the menu and definitely 'not' pub grub! We were well looked after by the staff.

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Steven Stimson . 2023-09-12

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I visited the watergate Toby carvery on wednesday 7th as a family, 4 adults and 2 children. We were visiting as a treat for my granddaughters birthday and the whole process was terrible. Myself being coeliac was left unable to eat as there wasn’t food available at the carvery, eg there were few carrots, what was there was dry and crispy and going brown. The leek and cabbage mix was the same, very little in the dish and it was dry and going brown. The staff did do me some cauliflower however that was brought out to the table before any food haad been brought to the children and we didn’t want to get food and start to eat before the children had their food. That cauliflower wasn’t drained well but regardless it was cold soon. my granddaughter and grandson both wanted garlic bread starter, apparently you didn’t have any. They had to then settle for tomato soup which they didn’t really want but don’t like prawns so had no other option. their soup was brought out and the brown my grandaughter had was filled, my grand sons was half ful, of course being 10 years old he wasn’t understanding why the difference, the cost was the same. 5 of us got a hot chocolate and 1 of us had a Pepsi however due to the next issues 2 of us ended up with our hot chocolate drinks being cold 3 of us adults went for the carvery but this is when I could not even get food for my plate However I spoke to the manager on the day and was much less than satisfied The manager was very rude and tried to blame me for there being no fresh veg available, he declared that we shou,d have warned them that we would want fresh vegetables, in 40 years of going to such places I’ve never been told I need to pre book there being vegetables available. Anyone going to a carvery would expect there to be basic vegetables. Carrots, peas and so on The 2 staff members serving behind the carvery counter were also pretty rude. The chef complained that he only has one pair of hands. The turkey had run out but there was a small amount on my plate, I had beef too but they needed more turkey out and while I was stood there with food on my plate as in the bit of turkey and the beef, I was then told the fresh turkey would be out in 10 minutes. No apology, no offer to keep my food warm. Instead I was left stood there having to partly eat while waiting as it was going cold. I had requested fresh roasts with dripping as there were none out at all. I then asked where the fresh veg was and it’s clear I was an inconvenience. In the end I went to sit down, gave them the plate back and saw my family had all started to eat but not one of them had eaten more than half their food. They were not happy with the food. When I complained to the manager that I then no longer even wanted to eat as I would have had the 5 of them sitting waiting for me to finish which wasn’t acceptable for a family meal and we had pre booked tickets to take the children to a local place where they have inflatables so we couldn’t keep hanging around. The manager as mentioned above tried to put this back on me saying we should have pre booked fresh veg to be available. One look at your reviews on trip advisor and Google shows this is certainly not an isolated complaint I certainly gave the manager my thoughts on the treatment we received and I shouldn’t have paid. Totally disgusted with the treatment and service however the young lady who took our drink order and answered our questions did her best. I complained further via X and was contacted by the General Manager Sophie on 12th August. I was unable to respond straight away due to health problems however this should not be an issue and I replied on 26th August asking for more details about the so called investigation into the issues I raised, I want accountability not just offered a voucher for a unknown amount, could have been a £10 voucher for all knew which would leave me with further outgoings. The day was ruined for 6 members of my family, this was the first time I’d been able to take 5 family members and myself for a meal and was left so disappointed, as were every one of us. I have had no response to this email “ Hi Sophie Sorry fir the delay responding, I have thought about your offer however perhaps you could give more detail? You mention other restaurants we could attend however as a party of 6 and only one car in the family this causes difficulties as we are limited to where we can travel as my daughter & son in law had to ferry us about making 4 different journeys to get us all to the carvery in the first place and also my son may have to bring my 2 year old granddaughter if his partner is working so not sure where that would leave us however if we were to travel this would incur further costs for myself to make sure we can all get to any destination as my family are on low incomes. It was the first time we had all gone to somewhere together so was a rare treat. Also I’d like to add that we had pre booked a session at air bounce as part of the treat fir my granddaughters birthday so not only did I not get to eat in the carvery but I could not then eat until I returned home. The mood of the family by this point had been affected to the point no one really enjoyed the rest of the day. You say you would be investigating the issues raised, have you done that yet and if so may I ask the outcome?”

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Had a bit of time to kill so popped in for a brew and a cake. Not a bad selection but the chocolate cake was a little dry and needed some cream. However they only do clotted cream not pouring cream. The brew was nice, once I'd exchanged the cup with lipstick on. Mistakes happen and its how they deal with them that's important. Not a bad place to relax.

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