Based on 1.308 opinions finded in 3 websites
Based on 1.308 opinions finded in 3 websites
Opinions
Didn't have food but lovely friendly pub.
Rob Hesford . 2024-12-10
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Always love going here for a meal fantastic friendly staff and always happy to help also amazing food
Jason “Nokker86” Billington . 2024-12-03
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Thank you for a brilliant service and our meals were all very good we have been several times and the meals have been superb value for money looking forward to visiting again as we are from your area thank you once again and to all the staff we will certainly be back in December for Xmas meal N
Jim Morrison . 2024-11-17
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Food was good, staff friendly and good service
Lynette Hough . 2024-10-26
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Not eaten in for a while but could not fault the takeaway meals we had on our last few visits. Went in 13/10/24 for a Sunday lunch. Just timed it perfectly as it went from being fairly quiet to busy in the space of about 15 minutes so booking a table is advised. The roast dinners were excellent and there is a separate room for people to take dogs in if you have been out for a walk. All in all a very nice Sunday afternoon out.
Neal Procter . 2024-10-18
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Lovely Meal today to celebrate a friend's Birthday. We all had lunchtime special so not expensive. Food very tasty and served promptly. All staff pleasant and friendly but Ryan in particular very helpful.
Christine Uren . 2024-10-16
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Great food and service, first time visitor,in would imagine evening is busier, go visit
andrew Richardson . 2024-10-04
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Booked on sat 26 th for son in law birthday the food was great starters mains all tasted amazing great friendly staff and our dogs made welcome would recommend and we will be back soon thanks Julie and Han Joe Les and daisy frank 😻
candy Queen . 2024-09-25
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This pub has gone through it's ups and downs over the years but the current management and staff are nailing it! Love a visit to The Horseshoe pub for lunch on a Friday (or any day really). The food is delicious and plentiful and they also have good vegan options. Prices are very reasonable and you don't have to wait too long before you are served. Staff are lovely too and always make time to chat with you. Great job everyone!
Linda Mulvey . 2024-09-25
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Lovely pub good atmosphere.. beer choice for real ale drinkers is never going to be good as its a thwaites house ( although weirdly pump number 2 was Kwak a strong 7.5% abv Belgium beer served in a daft glass) couldn't believe it .. maybe something a little less left field might be a better choice.. the food was really good that we had .. my only criticism was my rag pudding ( was very excited when I saw it on the menu) had obviously been warmed up in the microwave as one end was dry and crusty I know it takes 40mins to steam cook so that's probably not viable but please just take a little extra care someone else I spoke to later also said exactly the same it's a genuine find you don't see it anywere .. overall very good the lady who served us at the bar was so nice and very professional .. definitely would go back we all loved it ..
David Heaney . 2024-09-22
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A nice looking, traditional pub in a lovely location. Unfortunately, for me the food and service wasn't great. I fancied a ploughman's salad for lunch - I asked the barman if the pork pie could be swapped out for something vegetarian. He kindly enquired in the kitchen for me, but was told, no! Instead I was informed that there was a sea food salad on the menu... I opted instead, for the cheese pie, chips and salad. When it eventually came, it was overcooked, with a hard crust and very small. A disappointing lunch.
Annie Daly . 2024-09-01
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Burgers don't state they come with mayonnaise. Your not asked if you have allergies as menus don't state this. Food is very poor quality. Witnessed a number of plates going back because of this. Up your game.
Krishnan Moodley . 2024-08-31
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Great food friendly staff. Nice place all together. Recommend
Andy Yeomans . 2024-08-17
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The quality of the food is absolutely brilliant. Went today, 15 August 2024. It’s a local friendly pub and obviously thought a lot of by the locals. A really pleasant visit.
Pioneer58174233764 . 2024-08-15
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bar staff were slow and one in particular, older man, rude when asking for IDs, impatient and clearly unhappy. coming from someone who also works in hospitality i understand the pressure of a busy sunday however this does not excuse rude behaviour towards paying customers.
Seaside18932324044 . 2024-08-11
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Good beer good food friendly staff
Trisha Crank . 2024-08-11
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Refused to take my £50 note for a £48 food bill and when I went to the car to get more cash he said he had threw my order in the bin he was very rude and will not return
Amber Richards . 2024-08-10
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Excellent venue at the end of an evening bike ride from Manchester
Max Wild . 2024-08-05
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Only one on bar but he was friendly and was not perturbed
karen kennedy . 2024-08-01
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I visited the Horseshoe on Friday 19th July to celebrate a graduation with family and friends, there were ten of us dining. On receiving our meals, one of us noticed, after eating about a quarter of the fish that it was wet and pink inside. We alerted the young lad who was serving and asked to speak to the manager. On speaking to Eileen (manager), who was hostile and uncooperative, it was announced a number of times that the fish had been cooked at 95 degrees, part of the meal had been eaten and that she was not willing to change it for another meal, even though she could clearly see the pink part of the fish. To my embarrassment Eileen again stated that the fish had been cooked at 95 degrees, then went on to offer our group member a dessert, which seemed bizarre as they had not even had a main course. I felt personally responsible for the collective embarrassment of the group as I had suggested this establishment to members of the group that were unfamiliar with the area. This is a mistake I will not be repeating and any future get togethers will be held over the road at La Roma, a restaurant that never fails on quality of food and customer service. I deeply regret choosing The Horseshoe to hold such an important occasion as what should have been a nice meal to celebrate an important milestone, turned out to be farcical and memorable for all the wrong reasons.
Diane Campbell . 2024-07-25
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Went for a walk along the canal with my daughter, who lives in Little Lever. As the pub is dog friendly we decided to call for a drink and something to eat. There was only one man behind the bar, so with three people in front of us, also ordering food and drinks, it took a bit to get served. I ordered food and drink for the four of us. One of the drinks was a pop of tea which isn't made behind the bar, so we had to wait for it. As the three of us had nearly finished our drinks, I asked a young waitress if she could chase the tea, which she did, and it finally arrived. The food arrived, and all four of us said it was OK, and all the plates were clear when collected.
Brian Norris . 2024-07-23
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Wonderful pub with excellent food and beer.
Ian Birkett . 2024-07-21
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Went for a lunchtime meal. The decorators were out painting in the back. We were told you can't go out back (on a very hot afternoon), so we sat indoors. Food took 45 minutes to come. One pleasant lad serving a busy day. Not his fault. The noise from, I think upstairs was deafening from the workmen. Like a power drill or heavy sander. It lasted most of the meal. We couldn't hear ourselves speak. The pub should have closed instead of having major work being done whilst customers struggled to enjoy their meals/drinks. Thwaites need to have a word.
tony m . 2024-07-20
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Lovely place, friendly staff and decent food. Will definitely visit again ☺️
Stephen Edge . 2024-07-05
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I started going in The Horseshoe when my daughter was born with difficulties. I used to call for in for a pint or two on my way home, to set me up for a disturbed night. It's better to arrive back from work with a smile, particularly after my wife had her all day on her own. As time past I developed a few friendships, just by talking to nice friendly people, that you find in a pretty, clean, friendly pub, serving good beer to a local community. My daughter is 8 now and we call some weekends. We park up on Mosses Gate Country Park, she has a good play on the excellent platground, and we walk down the Irwell Valley, with our dog, on to the disused canal and then onto The Horseshoe, for a cracking lunch of home cooked food, nice beer in a dog friendly pub and a great atmosphere. I, personally, would disregard Appalled's review below, who was obviously having a bad day, or had received a excessive tax demand. I often worry about people who register a fake brand new profile just to post a negative review. The Landlord can't have been "necking his pint", as he is a reformed alcoholic who hasn't had a drink in 5 years (no mean feat whilst running a pub). Even if there were three loud people, which I have never experienced, they haven't mentioned anything to them, or the licencees, or their staff. Also, in 2024 fancy middle aged men also being fully grown! Constant spins of negativeity don't give a fair representation. The toilets are always spotless, the beers always clear, cold and fresh, the staff always friendly, the selction always varied, weekly specials always available - so mention something else. If you've got a grudge against successful hard working poeple then paint a full picture or don't bother. My profile is real, this review is genuine and true.
David Mason . 2024-07-03
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Great pub with good and fresh food, great value for money 👌🏻
Paola Chamadoira . 2024-06-29
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We booked a meal for 4 adults for Fri night , we arrived on time and were taken to our seats promptly, the young man who took our order for food and drinks was so helpful and very polite in a friendly manner, well done . The food was very good and plentiful and well presented and brought in a timely manner . We all agreed our evening was a nice experience and we will visit again in near future .
Hugh Forsyth . 2024-06-29
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Myself, Sister Daavid and Sister Aadie have just left our convent after a six months sabbatical of misery. We decided to visit St Saviours Church in the picturesque village of Ringley to refresh our Evangelical Council but on the way past we were distracted by the laughter and good natured fun we could hear from the Horsehoe Pub next door to the Church. On entering the pub we realised that there is another life other than abject misery as 3 good looking, not middle aged men were living life to the full on a sad Tuesday. They kept us entertained for a good hour while we drank our holy water. On our way out we met a family that looked even sadder than us. We had a quick chat and have now converted them to our Sisterhood of Imatripadvisorsaddo. What a win win. We will be definitely returning in our afterlife with our new boring deciples as the bread and wine in the Horshoe was divine.
Sister Arnie . 2024-06-28
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Nice little pub with good pub food.
haslam cloggers . 2024-06-25
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They have a group of folk singers twice a month. Absolutely fantastic. Very friendly
Timothy Peace . 2024-06-22
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Lovely village pub, great for families with young ones with green space around it, great spot to call in if on a bike ride. Staff very warm and welcoming. Everything you would like from a countryside pub,
Chris Townsend . 2024-06-13
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Lovely welcoming pub, service was excellent, food very good and reasonably priced. Waitress Ella was friendly and professional, she is a natural and a credit to the pub.
Jen Hartree . 2024-06-12
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Just called as we were passing Will definitely call again
Jonathan Sharrocks . 2024-05-27
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Stunning place attended for a family celebration food was amazing service fantastic never been before but just found a new place to come for food. Will be back
J Lloyd . 2024-05-19
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Lovely food at a very reasonable price. Really nice staff and in a gorgeous area
Craig Hanson . 2024-05-16
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I called for a pint while walking the dog, I'll go again soon for something to eat it looked good inside!
Chris . 2024-05-11
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Food was awful. Fish was overcooked with hard batter which was slightly burnt. Atmosphere was non existant.
Veronica Witchywoo . 2024-05-03
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Just called in for a drink with the dog, wife and offspring in that order, was well impressed tidy, clean, very comfortable with excellent out door area, will have to fo back to try the food, menu looked good.
Keith Turner . 2024-05-03
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Our first visit to The Horseshoe. Great food and atmosphere. We will definitely be back!!
John Woodhead . 2024-05-02
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Excellent rural location surrounded by plenty of Riverside walks. The pub has a good sized beer garden which is very well maintained and a great setting for a post walk meal and a pint. Staff very friendly and helpful and the menu has a good choice of pub classic. Highly recommend the Rag pudding. Delicious! Very nicely presented inside. A proper country pub vibe with a good selection of drinks and food available. It is recommended to book a table, particularly if nice weather as it will get busy. Definitely be back.
Daniel Mason . 2024-04-29
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Had a very nice meal here at the Horseshoe, for me the only disappointment was the room between tables, tables are packed very close together giving little room for comfortable dining.
Alan Winstanley . 2024-04-28
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Always popular. Need to book at busy times, good food selection at reasonable price
tony hough . 2024-04-26
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Great place to eat,drink and meet up with friends. Lovely food and good atmosphere.
Julie Fisher . 2024-04-20
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We fancied a last minute meal out, headed to the pub have been a couple of times and service has always been hit and miss. Really nice place in a great location. Headed inside and took a look around. 2 small nook areas and a larger restaurant area. The restaurant area was pretty busy with families. As it was later in the evening and we had a rare child free night we opted to sit in one of the smaller areas away from the hustle and bustle and also very brightly lit area. As there were no menus on the tables I asked a waitress if we were ok sitting here to which she replied absolutely fine just order at the bar. Great- sat down chose from the quiet impressive menu. Fella headed to the bar to order to be told from the bar man and I’m assuming owner we can’t sit there - only on weekends 🤔 he then asked have we got a dog? Any children ? Just the two of you? No sorry you can’t sit there. Which I found very odd had we have had kids and a dog could we have sat there ?? I’ve no idea what the point of the questions were. We then reluctantly headed into the restaurant area which was busy and the awful lights overhead were so bright in the small room we then decided no this wasn’t for us. We left the pub and decided to eat down the road at goats gate which was great and such a shame as it really is well decorated, well located everything you really want from a local pub but the things you hear in the community and on social media really don’t give this place a great image and sadly tonight’s experience has made us decide we won’t return. I’m sure they’ll be a defensive response to this but this is just our experience.
Donna A . 2024-04-11
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We've been to this place quite a few times and the food is fantastic 👌
Anthony Ambrosiuk . 2024-03-27
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food was fantastic value for money only one staff serving had to wait a while to order though but otherwise excellent x
Sandra Neal . 2024-03-16
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Great food, fair price, lovely staff and a warm friendly atmosphere.
Jill Norris . 2024-03-15
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I ordered a meal that I shouldn't have done. It was pheasant and it was to boney and not enough meat I was disappointed but the horseshoe was very good and let me order something else which was lamb henry which was delicious 😊 thanks .
Janet Lawton . 2024-03-10
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Absolutely brilliant service today for 24 of us, food was excellent, pre orderd and all meals came exactly right, everyone was happy, and all empty plates, thankyou for your service, been here twice, and both times excellent, above and beyond ,
donna f . 2024-03-03
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Great little stop and dog friendly!
Colin McDermott . 2024-02-20
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Great english pub, the food was great and service was slow but they were very nice.
noam rabinovici . 2024-02-20
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I wasn't overly impressed. Food OK. Atmosphere awful a table of women allowed their children to run around the whole restaurant. The lights were very bright so no ambience.
Julie Anne Jones . 2024-02-05
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The food is good,, unfortunately I can only give 1 star as you cannot book or reserve a table for 2 which the manageress told me in a aloof and rude manner
Johnny Haircut . 2024-01-31
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Enjoyable lunch, wasn't told to order at bar, but food was good and hot. Will defo go again
Kay Ashworth . 2024-01-04
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We visited on a Saturday evening in mid December. The restaurant was very busy and had a lovely atmosphere. We were served by a pleasant young man who went out of his way to be friendly and attentive. Food was good and we loved the deserts.
unicorn girl gaming 666 . 2023-12-28
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I visited the horseshoe on a Saturday evening mid December. It was very busy with a lovely buzzy atmosphere. There was a decent choice on the menu and lovely deserts. The young man behind the bar was very pleasant and took us to our table. Our waiter, another young man, was very attentive and professional. All in all a good experience and we will be back
Cathm654 . 2023-12-26
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Had a beautiful family meal here a couple of months ago .. took my parents from Ireland , the staff welcomed us with such friendliness , food was delicious and my Dad loved the Guinness 😊 .. we was surprised by a lovely folk band .. wonderful atmosphere ... Thank you all so much
Dee O'Connor . 2023-12-24
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Great beer, food and service set in a lovely location. Highly recommended. 🍺
Alex Maher . 2023-12-23
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This is a great traditional British pub with a roaring open fire also heating on high very busy and a nice atmosphere. Unfortunately they have a strange way of waiting at the door to be seated preventing people entering or leaving easily this appears to be for people who have booked a table while everyone else appears to just find there own table.Service is friendly and the gentleman behind the bar said goodbye as we left.The food could be better it appeared to of been kept warm and not very fresh l would suggest that they did a smaller menu and improve on quality
Babygrand56 . 2023-12-22
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I’ve been here several times and doubt I’ll be back. Go through staff like there’s no tomorrow due to what I believe is the incredibly rude owner. Having known people that have worked here she is awful to her staff. Staff try their best and food is nowhere near as good as it used to be. Shame as it’s a really nice pub.
LDD1 34 . 2023-12-12
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Just had a most wonderful family meal here.. 11 of us. Food was absolutely lovely. Service was efficient & pleasant. Prices very reasonable & atmosphere of Pub was warm & welcoming! Well Done All at The Horseshoe. Would highly recommend & will definitely be coming again! Thank You.
Ann Winstanley . 2023-12-09
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Went with my mum for the Christmas menu. It was lovely! The table was decorated, and the service was friendly and helpful. The food was fantastic and plenty of it!
Emma Gallagher . 2023-12-04
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Lovely visit to this pub yesterday for a friends birthday.Good,varied menu.Food served in a warm comfortably spacious area of the pub with an open fire adding to the country pub feel of the place.Service was friendly and helpful.....everyone in our party enjoyed their choice of meals.The food was hot,tasty and plentiful and very reasonably priced ......a good time enjoyed by all our party.Thank you guys.
Stuart B . 2023-12-03
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Great old world public house. Nice staff and pleasant atmosphere and well appointed.
Brian Grundy . 2023-11-21
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Could not accommodate food etc left and went else where so sad cause usually lovely
Avice Collins . 2023-11-19
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enjoyed a lovely lunch here today.The staff are very freindly and the pub has a lovely atmosphere.Food was excellent .
Collette U . 2023-11-08
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Nice busy little pub in a great spot by the river
Danny . 2023-11-05
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Food has been great in the past but very disappointed with the food today. Portion size is smaller but charging same price! We had pork off the special board….this was £15 for a few noodles and three small pieces of pork! Total rip off! The chicken was very dry and overcooked, quite difficult to eat. Unfortunately we will not be going again.
Jennifer C . 2023-10-28
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Grandchildren loved the food. asked, when can we come back
roy cavanagh . 2023-10-26
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Excellent food. Staff friendly and efficient
stephen elwell . 2023-10-21
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Great pub. Great food. Pub quiz good on a Wednesday night!!
John Healey . 2023-10-12
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Pub grub well done. Sensible prices for good quality food. Good beer. Good coffee. We have been a couple of times and never been let down. We aren't the only ones either. The pub was pleasantly busy. Not over run, but plenty of others enjoying a meal in relaxed surroundings. A good pub worthy of support.
john burns . 2023-10-04
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We accational go to Horseshoe on a Sunday for a meal Fish Mash Mushy Peas and my partner Cheese and onion pie and enjoy it every time it's always great service and great customer service it's always a friendly place Dogs allowed outside I don't really like Dogs inside the Resterant especially when you are eating food but that's my choice it's always nice and warm especially in the winter staff always friendly and happy to help you especially when ordering drinks and food.yes we did stop going to the Horseshoe for a time because we had a issue with a member of staff regarding food for my partner son who is Autistic and has special needs and like a lot of Children and sometimes adults are fussy eaters he wouldn't have anything of the menu so I asked if they would make him some Tomato soup and a Cheese sandwich I we can't do that I couldn't believe it we had been going there for years so I thought fair enough stuff your food we can always go somewhere else if that's the customer service you give out so we did but ever since the Horseshoe changed hands we have never had any problems always enjoy going there on a Sunday and bringing the gran kids thank god they always know what they want before we get there Sunday Roast and stick Toffee Pudding 😁
Glynn . 2023-10-02
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Great food, reasonable price, staff friendly and lovely atmosphere 😀
Marie AINSWORTH . 2023-09-26
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Went today with our friends 20/9/2023 what a lovely place the meal was so lovely enjoyed it staff was so friendly had a good time there.
Carole Hewitt . 2023-09-21
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What a change in service! Previous visits have been a pleasure but after waiting an hour for our main meals and the another 25 minutes for desserts we won't be going again. Thought it was strange when we were asked to pay up front for food which has never happened before but it may be their way of stopping diners leaving before bring fed . Now crossed off my lunchtime venue list.
malcolm s . 2023-09-08
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Had the lamb shank for Sunday dinner. Yum yum. Table of 8. Food served together. Great staff. Deserved a healthy tip but a tight accou tant only gave a fiver:(
Steve Coombes . 2023-09-05
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Visited here yesterday as part of a cycling group. As the weather forecast got better and better more and more people joined our ride last minute which forced our ride organiser to increase the booking number more than once. The staff at The Horseshoe took this on board professionally and with dignity as frustrating as it must have been. We had a warm welcome (and I think we were late 😡). The food, as always, was very good with a wide choice. The sandwiches well filled and served with a nice salad and crisps. The chips were gorgeous….. proper chips. All of our group very pleased with the location, food and service. The service was excellent. Even though a large group all ordering at the bar we were all served more or less together by young polite and eager to please staff. Thank you! Excellent all round. Just one complaint, miss you being open on a Monday!😊
BigBertha2016 . 2023-09-03
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Lovely staff, good food,excellent service, food came out in good time, friendly bar staff, plenty of choice on the menu. Been a couple of times and always busy which tells its own story.
Sicksquid . 2023-08-20
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We went for my partners birthday , and looking forward to visiting again, however on this occasion the service was terrible and so was the food . No fault of the young ladies who were waiting on and the young bar lad. This is down to the establishments managers . We waited for food for 1 hr and 15 mins after being told there was a 20 minute delay as the kitchen was busy . This was obviously an issue for other customers as they were asking regarding their food order also . When the food came unfortunately it wasn’t to the standard we have had in the past . The land lady was more occupied sitting down herself drinking pints and talking . In reflection I should of spoken to management and not paid the full amount which was on the bill , we had had enough and just wanted to go ! A very expensive evening which WAS not enjoyable to say the least ! We will not be returning which is a shame as it was always a good go to pub . Horseshoe sort yourself out for forthcoming customers .
clairel954 . 2023-08-19
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Great pub, good food and lovely location.
Ste Morton . 2023-08-08
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Went out for a meal for 5. First point we made a reservation over the phone for 4.30 to arrive and be told food was not served until 5 and they didn't know why we were able to book a 4.30 table. This didn't really bother us as it wasn't such a big problem. We all ordered our food, when the starters came out the young waitress put a plate (with black pudding, poached egg and mustard sauce) on the edge of the table which then slipped and the food landed on my husbands lap. For which there was no apology. obviously my husband dashed off to the toilets to try and clean himself and I had to go to the bar to ask for a clean cloth for him. Two of the starters were breaded mushrooms which we had to return as you could not get your fork into them. Once all starters were returned the food was nice. Then it came to the mains, my husband had ordered a medium rare steak with a side of peppercorn sauce. All food arrived, except the peppercorn sauce which we reminded them about. My husband went to start his meal and the steak was like leather, even using a steak knife you could not cut it. After a good 5 mins the waitress finally returned with the peppercorn sauce when we informed her the steak was extremely over cooked and we asked to speak to the landlord. The landlord arrived after a few minutes with a little attitude asking what our problem was. We explained what had happened and her response was that her waitress had told her that my husband had knocked the food over himself a down and outright lie. At this point we all were very annoyed and admit that we shouted as we could not believe the blatant lie. It resulted in us leaving paying just for the starters and drinks. Can't say we will be going back anytime soon.
Bev Winter-Hardman . 2023-08-03
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Iv not been to The Horseshoe for years but I must say it has improved a lot the food was lovely, there was 15 of us, all our food came out at the same time and no one had a complaint. Great service, staff were lovely.
Jen Estelle . 2023-08-02
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I've been going to the Horse shoe for a pint on & off over years and always enjoyed it. I took my family, 8 of us for a meal last Saturday (29th July) for our wedding anniversary, & to be fair we all enjoyed our food, but there was a delay from ordering to getting he meal. Sadly I agree with another customer about a young waitress, I asked for some drinks & she looked at me quite vacant. Same response when I asked for the bill. The most disappointing for me was the draught bitter, I tried 1/2 of two types & it was awful, terrible after taste. Someone there doesn't know how to keep a good pint, & it's a shame. The bar area used to be always busy with drinkers but not that night. So come on Horse Shoe can we please get a good pint in the near future.
Derek Tierney . 2023-07-31
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Really nice place to go for a drink but food wasnt great. Also not great value for money
Elise Openshaw . 2023-07-31
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Was really dissatisfied with our whole experience,food wS mediocre staff where rude & uninterested in being there we won’t be returning
Fuchi1958 . 2023-07-28
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Great menu and fresh beautiful food with so much choice something for every taste, amazing service even though it was busy and lovely friendly staff 💯💯
Sarah Bromley . 2023-07-20
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Hi sorry to be writing this we are quite regular customers & have never had any reason to complain but today the service of the young girls in the restaurant was pretty poor. Three of them just stood talking when tables needed clearing people were waiting for drinks that were sat on the bar. After 40 mins of waiting I asked one girl Molly who was the only one that seemed to be doing anything about our meals which she did sort for us quickly. Just a shame because we have always recommended you to people. Just need to sort the service a bit.
Beverley McCrory . 2023-07-16
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Have dined here twice now, all meals were excellent and well presented, lovely pub tucked away from main road, will be back..
julie G . 2023-07-13
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first time been here, got busy but tables set so nice distance apart frim each other, food was lovely and plentiful
anita barrett . 2023-07-07
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Very friendly pub with restaurant area at rear. Food always great quality too!
Paolo Caddone . 2023-07-05
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Went there a few weeks back had a pint in back garden area bike racks for cyclist and dog friendly a**** lovely little hide away....
Terry Hanlon . 2023-07-02
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Been going here for years, NEVER AGAIN. I ordered Chilli as I have done before. When I had my first mouthful it nearly blew my head off, it was so hot (spicy). I explained to the waitress (who by the way was lovely) and she came back and said she had spoken to Manager who basically said thats the way it is, although they did suggest putting some cream in it !! When I said I wasn't paying for it the Manager came over and she was so rude never apologised just kept saying that's how it's always been, which is not right. I explained that we would not be coming back to the pub again and she said, "that's ok because we are not going to allow you in again". The other customers in the conservatory must have overheard but she wasn't bothered. The only good thing is we didn't have to pay !! When leaving she was talking to her husband at the bar and said to me "good bye, don't bother calling again". So rude and unprofessional
Sandra W . 2023-06-28
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Good atmosphere, easy service a welcome oasis
Paul Fisher . 2023-06-25
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We came to the horseshoe for my birthday as we’ve been before and food good , my sun and my other sons gf ordered steak on sirloin the other rump , my son cut into his steak it was med rare and he asked for well done , I sent it back the brought it back and said that’s what I asked for so we asked again to the i presume was manageress she said he’s eat everything else chops and very and said we can’t cook it now ovens switched off my they only knocked £9 off our bill . The day after my partner messaged via fb she said can u not tell difference between sirloin and rump they told us what they were she brought to table very rude what’s up wilth the customer always right just needed to put it in a pan to cook it more we won’t be going again and spoilt my bday meal too
trudyrudyl . 2023-06-23
MORE AT TripAdvisor
Party of 10. Could not fault this place one bit. Amazing hot food and very helpful and friendly service. If I could give it higher stars i would x
Julie R . 2023-06-22
MORE AT Google
First visit with a group of friends. Lovely meal with friendly service. Many thanks. See you all next month!
Pam Ruscoe . 2023-06-21
MORE AT Google
SJ loved the food there, he gobbled it all up 😋😋
Hamza Sharker . 2023-06-16
MORE AT Google
Really enjoyable place to eat, would definitely be going back again,
Elaine Lawrie . 2023-06-15
MORE AT Google
Not very welcoming, not much warmth from the serving staff who give the impression of doing you a favour, they are missing out on so much........our visit was on Friday 2nd June at approx 6-30pm....in fairness this visit has been the only occasion when I've experienced such a lack of interest, I don't expect to be entertained but a smile goes a long way......
Carl Bagnall . 2023-06-14
MORE AT Google
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665 Opinions
Yet again another fantastic meal at the Bon smithy great staff great food so luck to have this place so near a must visit can’t recommend enough ❤️❤️❤️
638 Opinions
First time at this restaurant since it moved. Very impressed with food and service. Menu has good choices. All food arrived hot and was of good quality. The portion sizes were also good value for money. Based on our experience would certainly recomend.
4 Opinions
I'm so glad that Sara G had a good experience, when the delivery messed up her order. I however had completely the opposite customer service! I rang this restaurant after Just Eat said they had delivered, but we never received our food. The arrogant person identifying himself as Akil, the manager, told us that it wasn't their problem, after keeping me on the phone for over five minutes, chasing up our order, and to get in touch with Just Eat. No apology, nothing. The fish and chips are nice from here, but there are other chippies in Bolton, you know!? Disgraceful