The Cornerstone Cafe in Wiltshire

After having a lovely few hours in Lacock we started looking for a place to have lunch. Red Lion was full with a long wait for tables so we tried Carpenters Arms which was closed. Reluctantly we tried this cafe. I put my mask on and walked in an an elderly gentleman without any form of greeting barked at me “do you have masks?!”. I explained that while I had one on, the kids didn’t have them and my sister-in-law did not have one but had a scarf she could cover her nose and mouth with. He barked again “it’s not the same as a mask is it, we’ve had a death in Lacock!!!!”. By then my S-I-L had found a mask but I was so disgusted I told him that his manner left a lot to be desired and that I wouldn’t be spoken to like that. Thanked him for his warm welcome and left. What a vile horrible man and reading some other reviews, it seems he’s there often. Avoid avoid avoid!

Rude rude owner. The cafe was dusty and dirty don't go, cake was dry. Being polite costs nothing....disappointed

We were dubious about this cafe as soon as we walked in but it was pouring with rain so decided to stay despite the less than friendly welcome We had sandwiches and tea which was fine but the place looked as if it could do with a good clean We paid the bill and left , as it was still raining hard one of our party left to fetch the car while we sheltered under a cover just outside Another couple turned up & we politely moved to one side so they could enter To our surprise an elderly gentleman( Frank?) came out of the cafe cursing and saying we were losing him customers by sheltering on his land We explained we had just eaten there but he just shouted at us and called my brother a stupid old man Unfortunately this man is a disgrace to Lacock and I would strongly suggest you should avoid this place at all costs

So, we arrived in Lacock today around 1:30pm and were looking around for somewhere for lunch. We have been to King John’s hunting lodge previously which was excellent, but was unfortunately closed. We found this place and put our masks on to enter. The man running the place took one look at us and said “I’ve only got tables of 4 available”. There were 6 of us. I asked if we could sit 4 on one table and 2 on another. He looked at me as if I’d suggested we dine on the roof. He then said “ Don’t look at me like that - bloody idiot”. We all backed away slowly. It’s clear the poor man is unhinged. The Red Lion was great 😀.

I wish we had read the reports of other people carefully before we ordered a tea and a coffee. My coffee served was very strong, and very little milk served to add to taste. The cold milk doubled up with that served to accompany the tea ordered. The pot of tea was equally very strong. We would normally ask for some hot water to weaken the tea, again to add to taste. A small jug (similar in size to the milk jug) of hot water was reluctantly provided. Requesting a further small jug led to the response that we would have to be charged for this extra measure of hot water. 15p turned out to be charge which we paid with some amazement. These are the facts. You must choose whether you might enjoy going to this café.

We went there today for a coffee, the lady took us too a table and gave us the menus. Then she totally ignored us and seated another 2 ladies and offered to serve them first, still totally ignoring us, I twice tried to attract her attention, so we got up and left. That is no way to treat any customers in this climate. Sadly I have read so many bad reviews about this place since, so definitely a place to avoid.

As a local, I was shocked and embarrassed that the beautiful village of Laycock is being besmirched by such unfriendly and unpleasant service. I went to look on Tripadvisor once I was home as I couldn't quite believe how the elderly gentleman behaved and wondered if it was a one off. Seeing the comments already written only confirmed how dreadful the Cornerstone Cafe is. The man was rude and aggressive and although there appeared to be lots of safety measures in place, he mostly had his nose out of his mask whilst almost shouting at customers to follow the guidelines. People were complaining at not having orders taken and food was almost thrown on the table. In future I would recommend the lovely National Trust Barn or any one of the wonderful friendly pubs in the village. This man should stick to his antique selling rather than running a cafe.

The previous review entitled Horrendous Experience was written by my wife and I am the person who was threatened by the elderly man running the cafe. What my wife did not see was that when the man became aggressive and threatened me with his fist his visor ell off. He did not put it back on and his face was just inches from mine as he was shouting at me. Given the current situation with regard to Covid this action put me at considerable risk and was clearly a breach of good health and hygiene protocol. Not withstanding therefore the mans aggressive behaviour and his total lack of customer service understanding,his lack of concern about the risk of passing on the Covid virous makes me echo what my wife has said in that this cafe is a place to be avoided.

Just been thrown out of this cafe by a very aggressive employee / owner who threatened my husband with violence.We arrived at 3.10 and the door was open, there were no notices with instructions, we wore our masks and sanitized our hands before entering. A couple were just leaving so to give them plenty of space I entered the main part of the cafe and went to a clean table. My husband remained at the counter to get instructions about ordering.The man serving with a beard told my husband it was table service and my husband replied that he would go to the table and wait. The same man with the beard came to take the order and asked if we had filled in a form, we said no as we didn’t know where the forms were. My husband asked if there was a Track & Trace symbol but there wasn’t ,so the man went to get a form. On returning he asked us who had shown us to the table, my husband explained that he had just asked about service and was told to go and sit at the table. On entering there was no notice visible what to do and there was no one to show us to a table. It was at this point that the man started to get aggressive and told us to leave. As we left my husband asked for an explanation as to why we had been asked to leave, at which point the man pushed my husband and raised his fist threatening him. He then said to me didn’t you read the notice or can’t you read? I asked which notice he then closed the door and pointed to it. I tried to explain that the door had been open so the notice was not visible, he just screamed at me and said I was as bad as my husband. I just had to walk away as I was too upset to say anything else. We have never been treated in such an abusive way before and would advise people to avoid this cafe at all costs.

Visited with the family. Whilst they had good processes in place for the pandemic, their service was poor. Two other tables were seated after us but served before us. They took our order then had to return twice to say they didn't have things. My pastie was cold and had be returned. Crab cakes were good as were chips but everything was quite expensive. We also got charged for items we didn't get. Wouldn't recommend

£28 odd for 2 cafe meals and a pot of tea for 2,Ham, egg, chips - packet ham, cooked cheap frozen chips, eggs with no idea if free range etc.Spinach, cheese and potato pie (over microwaved - could only taste and see spinach and over/ under cooked pastry), gravy (pkt), 3 whole pots - fine- veg - heated frozen cabbage, carrot, cauli - fine. For the price it was awful, at 6.95 it would have been acceptable for veg option. The veg main was so over microwaved the pastry was too hard to cut through (by the time it cooled) and too hot to eat straight away... put lots of vinegar on to cool down and soften. Also put lots of pepper to season it all.The ham egg and chips would have been ok priced at £4.95.Tables dirty - cleaned off ourselves.Counter service but staff muddled with numbers.Tables & chairs comfy.Staff fine and friendly.Gents toilets filthy.Ladies - lovely lovely toilets and matching sinks (antique?), but all filthy (really poo up the sides etc ) terrible decoration all in need of a refurb. Yuck came out needing a wash of hands elsewhere.

We visited today for the second time ever. It was very busy due to Lacock having a fair on. The first time we visited we had 2 x chicken burgers to take away, about £4 each this time we stayed in to have them and paid about £11 each. The burgers are pretty appalling just reconstituted chicken and so for the extra £7 we got chips and salad. The salad came with one slice of cucumber! And one slice of tomato! Incredibly stingy. The manager/landlord was generally rude, I heard him argue with the people on the table next to us about a slice of bread. And he ignored a customer trying to talk to him.We come to Lacock every couple of months but we have decided never to visit The Carpenters arms again unfortunately.

After a beautiful walk around Lacock with some family, we decided to stop in this cafe for a refreshment and a sandwich. Upon arrival everything looked great until we were rudely told by the lady behind the bar that we must not move the tables. Eventually she let us sit at a ‘reserved’ table that was not actually ‘reserved’... interesting.During our (short) time there, we were unimpressed with the sheer lack of respect that both the barman and barlady had for us. Both were rude and disrespectful, showing absolutely no customer service. It was an awkward experience to say the least. However, I would like to the mention that the young girl who brought us our drinks certainly added a much happier and cheerful tone to our time. Perhaps some staff members should take a leap out of her book... as they say, business is tough (especially with other great places to compete with in this area e.g. The Red Lion).

Servido por un anciano que fue brusco, hostil y grosero. No tenemos ni idea de la noción de servicio al cliente.El único que salvó fue a la joven que servía en nuestra mesa, que era todo lo contrario: educada, atenta y amable. También el sándwich que teníamos estaba recién hecho y sabroso.No puedo ver este negocio duradero dado que está compitiendo contra Red Lion y The George, que son acogedores, amables, profesionales y ofrecen excelente comida y cervezas a precios razonables.

Entramos por su "especial" sopa de zanahoria y cilantro y desafortunadamente tenía demasiada pimienta en la medida en que era incomible. Rara vez devolví la comida, pero desafortunadamente no pudimos comerla, así que, de mala gana, fui al mostrador, le hablé a Frank y le expliqué muy cortésmente la situación con la comida y me disculpé por no haber podido comerla. Nos dio un poco de crema para enfriarlo mientras murmuraba que la zanahoria y el cilantro es una "sopa de pimienta".Lo tomé a regañadientes y la sopa todavía era incomible. Regresamos y les pedimos educadamente que nos devolvieran el dinero y lo que recibimos a cambio fue increíble. Frank fue muy grosero con nosotros y se negó a devolvernos nuestro dinero. Dijo que solo le reembolsaría la mitad y que la sopa no tenía mucho sabor y que estaba a gusto personal. Le explicamos que tenía demasiada pimienta y le pedimos que nos devolviera todo el dinero de la comida que se negó a darnos.Su tono fue más que grosero, ya que nos dijo que la sopa era un "éxito de ventas" y que nos hicieron sentir muy incómodos. Como una persona que rara vez se queja de la comida cuando sale a comer, me sorprendió y me dejó con sentimientos de enojo y decepción. Habíamos pagado media comida que no podíamos comer y no recibimos ninguna disculpa de Frank. ¡No es posible que tengas que pagar tu comida antes de recibirla!Cómo este hombre sigue manejando un negocio me supera, no debería estar en el negocio si se niega a ofrecer un servicio al cliente simple. Por favor, por favor, no le dé a este hombre su dinero. Me pregunté firmemente como dos mujeres si él habría hablado con un hombre así, sin embargo, al leer otras críticas, parece que su actitud es un lugar común.Honestamente puedo decir que esta experiencia arruinó nuestra visita y memoria en Lacock y, como resultado, no volveremos.

Entramos aquí como 2 familias, todas queriendo tés en crema. Queríamos pagar por separado, cada uno en una tarjeta. Cada pedido superó con creces los 5 mínimos anunciados para pagos con tarjeta. El propietario se negó groseramente a dejarnos, diciendo que teníamos que pagar con una sola tarjeta. Preguntamos por qué, dado que, si hubiéramos entrado y ordenado uno tras otro, probablemente no habría habido ningún problema. Los dos propietarios se pusieron muy a la defensiva y groseros, diciendo en voz alta frente a los otros clientes, lo poco razonables que estábamos siendo. Nos fuimos y tomamos un delicioso té en el cercano Angel, donde el servicio, la comida y el ambiente son encantadores. Sin embargo, al salir, los propietarios continuaron diciendo cosas groseras acerca de que nosotros somos irrazonables. No éramos nada más que educados y no merecíamos esto. Habíamos estado en este café en una ocasión anterior cuando nos negaron groseramente un poco de leche extra cuando no había suficiente para nuestro té. Deberíamos haber aprendido nuestra lección. No es de extrañar que este sea el único lugar en Lacock en el que nunca tendrá problemas para encontrar espacio.

ExperienciaLos dos geeks habían decidido llevar amigos a un lugar favorito, ¿es Hogsmead?Una de las cosas que antes faltaba era un establecimiento que sirviera el desayuno temprano, lo cual es crucial ya que el estacionamiento en fin de semana ocupado debe estar aquí temprano.Así que me sorprendió gratamente descubrir que el café de la esquina había sido puesto en marcha con el pub ordenado.El personal que conocí fue amigable y abierto para ajustar el menú para ayudar a acomodar al niño de nuestro grupo, sin embargo, cuando mi amiga intenta pedir un desayuno sin huevo (es alérgica), le dijeron que esto no era posible. Esto parece extrañoDicho esto, la comida que pedimos era sabrosa y llegó rápidamenteProsSabrosos ingredientesSirve desde las 9 a. M.Nice d corLimpiarContrasEs un rango de desayuno más caro que el habitual, aunque no inesperado teniendo en cuenta lo local.RealimentaciónAquí tiene un lugar encantador y el producto es bueno, si desea que sea muy bueno, debe ser flexible con los requisitos dietéticos modernos.Notas adicionalesTiene libros para leer