The Coffee House in Cheshire West and Chester

My wife and I are regular customers when we visit the retail outlet. When we were there on Wednesday 23rd October the coffee and cake was very nice but there was a cold draught coming from some of the air conditioning units. I had to move seats 3 times to get out of the cold draught. Also 3 other customers had the same problem.

Stayed here a few times. Staff very friendly. The building outside is looking a bit tired and paths and carpark could do with a clean. A few huge holes in the car park need filling as very deep. Regular free WiFi is rubbish but you can upgrade your WiFi at an extra charge but for what you pay for your room this is a bit expensive. If staying a few nights you have to request at reception if you require room service.

The Woodland is close to Ellemere Port Hospital and serves for much of the day. Usual "Stonehouse" fayre. Very pleasant member of staff who checked for allergies and carried our drinks to our table as I am dodgy on my feet. We took advantage of the offer of two meals for £11.75 from a reduced menu. Pleasant food, but nothing special, except the price.

My friend and I stayed here on Friday 18th October. A brilliant location just perfect, unfortunately that is the only good thing i can say about. From springs sticking out of the mattress, to faulty lights, not central light so room appears dark. However the worst is the noise, although we were told on arrival it would be a quiet night and finish early. It didn't and at 2am when the music ended the staff then made a lot of noise moving the furniture under a canopy which lasted nearly an hour. I can't believe they think people of any age would be able to sleep through such noise

The two ladies at reception were rude, hostile and unwelcoming. Terrible service, weren’t even offered breakfast but then the 2 people who came in after us were. Felt anxious and uneasy the whole stay, definitely one to avoid.