The Commercial Bar & Hotel in Cheshire West and Chester

Super speedy service, good food. There was an issue originally with old pricing vs new pricing when it came to my order and Emily went above and beyond to sort the issue, great girl and great family run business.

We have been quite a few times to the Brewery Tap for Sunday dinner, many of our friends also go. Food has always been great and today we booked for us and two friends who have never been before. We were disappointed as we had to wait for 45 minutes for them to take our order because there was a table of 10. To be fair the waitress told us there would be a wait but it doesn’t make a difference, they should still be able to manage with who is in there. At the end of my dinner I pulled something from my mouth and thought it was hard veg it was actually plastic. My friend took it off me and she insisted on complaining. The waitress came back and said did you find plastic in your food and I said yes, they said the kitchen didn’t recognise where it had come from…they took my dinner off (they said). We paid and left. However about twenty minutes later I had a call and I called them back- couldn’t hear from the waitress and said do you want me to come back? Which I did and was then asked to pay for the meal as I’d put the plastic in my meal and they had CCTV ? Seriously? They had CCTV of me handing the plastic to my friend going urgghh what’s that? What upset me was the fact I was accused of putting plastic in my food, seriously we have been in loads, I also offered to pay as I had literally lost a good friend the day before and it’s not really that important. Apparently the kitchen and the pub are different businesses so the ‘chef will be in touch with me’ Very disappointed that I was treated like a flaming criminal - why on earth would I come back if I was. I’m also a lawyer so not something would ever do. And as I told the manager I can afford to pay. Food is very good so not about that just how we were treated by staff.

A good takeaway. Ribs are excellent.

Pub closed, terrible food. Fire alarm goes off at 6am. I've stayed here previously and was ok, pretty much a normal Prem inn. This time for some reason the have closed the attached pub and are running just half of it as a prem inn restaurant. It is terrible! The staff who are nice when you can find them, only admit 4 people per hour to the restaurant, you're waiting half hr for a starter, then get told you main had run out, then wait another 45 mins for an alternative. Hot breakfast is cold, and when you ask any staff member what has happened to the place in last 12 month, they have no answers. Really would avoid if possible.

Really nice Costa, good food not available in all stores. For such a busy store especially on a Saturday you could help them by giving them more money for staff. Serves is slow, no fault of staff who do great job with resources they got. I did see people walk in and out due to quie size.