Based on 357 opinions finded in 1 websites
Based on 357 opinions finded in 1 websites
Nº 724 in 1330 in Cheshire West and Chester
Opinions
The two ladies at reception were rude, hostile and unwelcoming. Terrible service, weren’t even offered breakfast but then the 2 people who came in after us were. Felt anxious and uneasy the whole stay, definitely one to avoid.
Jessie Thomas . 2024-09-02
MORE AT Google
What a lovely location, near a busy road but you wouldn't believe how quiet it is. The staff were superb so friendly and helpful, i wouldn't hesitate to use this hotel again, nothing was too much trouble for the staff. There was 2 members of staff from other sites covering for the regular staff and they were great. The pub adjoining the hotel was full of character and food was good there
Sharon Coultas . 2024-06-04
MORE AT Google
Really enjoyed my overnight stay
William Stewart . 2024-05-26
MORE AT Google
Lovely friendly staff from the moment i walked in. Very clean rooms ideal location for my visit to friends
Karen Thornton . 2024-05-23
MORE AT Google
Great service from very friendly reception staff.
Steve Booth . 2024-02-26
MORE AT Google
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744 Opinions
My wife and I are regular customers when we visit the retail outlet. When we were there on Wednesday 23rd October the coffee and cake was very nice but there was a cold draught coming from some of the air conditioning units. I had to move seats 3 times to get out of the cold draught. Also 3 other customers had the same problem.
463 Opinions
My friend and I stayed here on Friday 18th October. A brilliant location just perfect, unfortunately that is the only good thing i can say about. From springs sticking out of the mattress, to faulty lights, not central light so room appears dark. However the worst is the noise, although we were told on arrival it would be a quiet night and finish early. It didn't and at 2am when the music ended the staff then made a lot of noise moving the furniture under a canopy which lasted nearly an hour. I can't believe they think people of any age would be able to sleep through such noise
741 Opinions
Stayed here a few times. Staff very friendly. The building outside is looking a bit tired and paths and carpark could do with a clean. A few huge holes in the car park need filling as very deep. Regular free WiFi is rubbish but you can upgrade your WiFi at an extra charge but for what you pay for your room this is a bit expensive. If staying a few nights you have to request at reception if you require room service.