The Chestnut Tree in Cotswold - Phone Number, Reservations, Reviews

Loved this b & b, right in the heart of the village, most comfortable bed I have slept in, breakfast was very good, host was very friendly, stayed in room number 9, was huge with a second room next to bathroom, very comfortable and vibrant.

This is a cafe cum cake shop. Seating indoors is quite limited but there is significant outdoor seating too. If sitting indoors prices are increased a little. Other options are all treated as Take Away Quite pricey but central location. Coffee is poor Toilets are tatty

Excellent cappuccino & chocolate chuffin. Fantastic array of pastries & savoury snacks. Very hard working staff in a very busy environment. Service with a smile though they're under huge pressure from tourists. Keep up the good work, thoroughly recommend you.

Had a coffee it was £5.00 and shocking ! Had much better in trunk stop by the road side. So bad definitely won't be recommend this place.

The kids loved their milkshakes. But the coffee was very British. Aussies beware :-) Staff were helpful. The decor is eclectic if you care about that sort of thing.

REALLY EXPENSIVE! £30 for 3 meal deals which consisted of a sandwich, bag of crisps and a drink. Sitting outside was nice on a sunny day but that was about it. The cakes looked really good, but I’d already paid £30. Wouldn’t go back sadly. Should’ve gone to one of the pubs instead

Over the years I have stayed in Bourton on The Water several times. I love the picturesque village. I have noticed that some businesses take advantage of the tourists by charging them excessive prices especially for food. I recently visited the Chestnut Tree and bought one pasty and one jam donut to take out, I didn’t enjoy the pasty could only eat half of it, the jam donut was just ok. I was charged over £8. Rip off Britain springs to mind, some places charge the tourists a fair price while sadly others want to bleed them dry. I will never step foot in The Chestnut Tree again, shame they didn’t have a Greggs in Bourton on The Water, much better value, and I would have saved myself £4.76

Meh, there’s better cafe’s to enjoy, the coffee was nice however pictures rested on the toilet system with dusty fake plants above along with dusty 1:2 attached light fittings with cobwebs didn’t give us the vibe of a looked after quaint cafe, we asked for the wifi code, they didn’t have it, had to ask for our tea cake to be toasted more, had to ask for brown sugar, all the above just made it farcical really, shame as it’s got a great location.

Lovely staff and polite ,amazing cakes ,clean lovely seating in side perfect place to stop take a break toilet very clean

Lovely for a quick stop and fill up. Had a pasty,scone and coffee,all were really fresh and hot. Highly recommended. Family and dog friendly ❤️

My friend and I were looking for somewhere to have lunch. We were very pleased with The Chestnut Tree's menu and left very full and contented. I can recommend the jacket potatoes, but there's so much on the menu to choose from. Also, they have a bakery with fresh delicious cakes, pastries and pasties. Oh, not forgetting their ice-cream!

We had a traditional pasty and a cheese & onion pasty. They were extremely tasty however somewhat overpriced we thought. It's also not the biggest of places so seating could be an issue we suspect. We were lucky as another party were just leaving. We gave an average score not for the food, but for the seating issue and cost.

Visited with my mum who is dairy intolerant. Really happy to find dairy free options that were not covered in seeds or flapjack related! There were two vegan cake options, plus a vegan cream tea. Our only disappointment was that the vegan cream tea comes without cream but is charged the same as others. For those who don't have any dietary requirements, the cake options are amazing! I had the Biscoff Rolo cookie cake. Yum! Looking around, the toasted sandwiches looked really good.

Great views of the river as right opposite. Very busy with tight entrance with people cming out and queuing. Large seating area outside. Great friendly service. The cakes were excellent but the tea and coffee just okay. Bought two pasties to heat up at home. The pastry was amazing but the lamb and mint lacked both taste and filling

Quaint spot for a quick bite or to have a coffee or tea and sit a while. Comfortable inside with counter-service. Prices are reasonable and the small egg-bites (egg tarts?) were delicious.

Food very nice, we had a toastie which was delicious and packed with cheese and ham which I thought was good for the price. Unfortunately milk shake machine wasn’t working. Will have to return to try!

Just superb in every way I booked three rooms for the family and we had the top floor to ourselves. Breakfast was also delicious.

Nice spot with open air seating on a nice day. We had drinks , a pasty, sausage roll, buns and later ice creams. They were OK, but we went there because they took cash.

Dreadful experience. A bread roll with ham and salad cost £6.50. I'd expect it to be a very good one for that price. (You pay extra for sitting inside too, despite having to collect your own cutlery too). The bread rolls were very dry and crumbly, the filling minimal and tasteless and no butter or margarine. Got a refund for the two rolls we purchased after complaining. The young lad who took the rolls away said to us that he'd tell the manager they were 's*1*'. Charmed I'm sure! Won't be back. See the other reviews saying the same thing. Expensive and nasty.

We had a wonderful lunch here earlier in the week, my husband, myself and our toddler. The food was delicious, we had the soup and a cruffin after (I wish I’d bought more, they were to die for!!) . The service was great, they were very attentive and thoughtful. It was one of our favourite lunches of our holiday in the Cotswolds. The location is also beautiful. Really don’t understand the bad reviews people have left, I’m so glad we weren’t swayed by them! Thank you.

Cheap ingredients and trying to maximise profits - saw a waitress come back from Londis next door with 4 of the cheapest white loaves of bread you can find in her hand for the sandwiches. The most basic sandwiches you will see and not cheap. The cream tea was bizarre. No plate not even a paper plate, just a paper bag like ones you get sweets in and the scone was boiling hot like it had been in the microwave and completely stuck to the paper bag. The cheapest jam and margarine spread too. Simply ripping off tourists with no care at all as to quality.

Had tea and cake here. It was okay. Toilets a bit tired Staff friendly and hardworking Basic but fine Decor needs a bit of TLC

Very nice pastries, coffee, and tea. Cozy place to sit and relax or meet friends. Good, friendly service and reasonable prices.

Watching two elderly ladies being told that if they want sugar, they have to go and get it themselves. One of them was on a Zimmer frame and the other one could hardly walk. The waitress should be ashamed of herself and the management should be ashamed of their training in customer service. I see the quality of service in Britain more and more. Simply an organisation that is ripping of tourists.

The worst cream tea ever. Around £6.50 per person but made with pre made packet wrapped scones, awful packet processed e number jam, cream and one refill of tea, served in paper cups, with plastic utensils and no plates, not even paper. It’s very shocking that businesses in a prime spot, opposite the waterway, in a tourist haven Cotswold village would demean their business and go for maximum profit without thinking about the customer or long-term viability. I suppose they will always attract customers like me but who won’t return. And this from someone who isn’t a tourist but lives nearby. I dread to think what tourists would think. To top it off, there is a 10% surcharge to eat inside with the sand standard of cutlery and food. If the business excuse is that there was a shortage of anything then the usual price shouldn’t be charged. I’m very annoyed at a time when customers are paying lots to eat and judicious about where they would go out so the least I would think is us not to be taken granted for and for all cafes, restaurants and bars to aim high. Especially for food / cafe eateries items that are integral to British culture and what are staple tourist / holiday food items.

Very poor service I booked and paid for two rooms with a gentleman for one night only who said that was fine … only to be told a few days later after taking my money that they do not do one night stays by Emile...

Situated in lovely spot near to everything. Staff friendly and breakfast good. However that's where it ends. Our room was small, cluttered very shabby with a very tiny bathroom and shower with no room to move about. Almost felt like we were in the attic!!!...

Arrived at tea room and spent about 5 mins deciding what to order. We were only second in the queue with one person in front ordering and paying. Once they sat down we were completely ignored by staff for around 5 - 10 minutes not...

Thank you to this group for all your tips for London Travels! This is our 7th trip to London and we always learn something new every time. Our day tour from London took us on a wonderful tour of Blenheim Palace, The Cotswolds, & Bampton...

Very good tea room located in the centre of the village. Nice range of food on the menu, prompt service and decent sized portions. Reasonable prices considering where you are, gets busy so be prepared for an early lunch or queuing to get served. Village...

We stopped here for a quick tea and snack. Every staff member was unhelpful and unfriendly, they seemed more than a little irritated we were even there. The place was dirty (displays, tables, restrooms). We didn’t finish and left as quickly as possible. Will never...

The cakes are absolutely phenomenal! The customer service really good, all staff very friendly and helpful and the eatery is so clean and tidy! We will definitely visit again when in the Cotswolds again!

Having read some of the reviews for the Chestnut Tree, I am surprised at many of the comments re service. Despite the large number of customers, the staff were pleasant enough, and we were served at our table as we were sitting inside. I have...

Whistle-stop visit to Bourton-on-the-Water & needed breakfast. The display of cakes/pastries in The Chestnut Tree window drew us in! We got coffees & cruffins, one chocolate & one Biscoff and opted to sit outside on the (private) green. Cruffins were delicious! Service was extremely friendly....

Ordered 2 milkshakes and 2 cakes, cost over £20. Milkshakes were made using crusha syrup and the biscoff pie/cake had an inch thick filling of biscoff spread that was ridiculously too sickly. Also ordered a cruffin that had no real taste. Do not waste your...

Rather disappointing, I would call it a cafe rather than tea room has a great location in the heart of Bourbon-on-the-Water, unfortunately that is all it had. Service was poor, I was not asked if I wanted to eat in or out, no welcoming greeting...

Purchased a cheese salad roll and was surprised at how much this cost add to that a small packet of nuts and I saw 55p change from a £10 note !! It was made doubly worse when I actually tried to eat it - no...

Overpriced and poor quality. Paid £22.50 for a cheese sandwich, a small cheese and tomato baguette, a small tuna ‘mayo’ baguette and 1 bottle of water. No butter in the sandwich or baguettes. Cheese was cheap and flavourless. Tuna baguette did not have mayo and...

Was looking forward to a cream tea presented on a plate with a nice china cup but it was served in a paper bag and takeaway cup. Will not be returning. Not value for money

We sat outside,beautiful green area, had some little bits of everything, kids had mini pizza slices, milkshakes ..wow those were impressive. Nice pies, cookies, cakes and toasted sandwiches. Very busy and ice cream queue a mile long. We thoroughly enjoyed the place!

Absolutely awful experience. There seems to be a common theme here and I have to agree in that there is a total lack of customer services. Not one of the staff were welcoming and said hello! The wait was dreadful and I was so long...

Visited today great spot with out door picnic area, fantastic service to say this little gem was very busy a little wait as they was a que we ordered take out coffee and cakes was all delicious we returned for more to take home. We...

We were in Bourton for the day and the rain was on and off so we popped in for a cuppa. Really friendly staff and the tea was lovely. Toilets were very clean too which always impresses me. Good selection of cakes etc too.

Went inside, and there were two tills to pay, so I stood in front of one, waiting for 5 minutes to be served. A lady who came in after me went to the other till and was served immediately and ordered a hot drink even...

We were in Bourton-on-the-Water in the morning and decided to have a quick bite here. The queues weren't that bad as we are past the bank holiday weekend and we were able to get a table easily. Recommend the sausage rolls, they're huge and tastes...

My girlfriend and I ate in here today. We both had a ham and cheese toastie, which was served to us quickly and tasted very nice. However, unfortunately the drinks that we ordered (milkshake and latte) were brought to our table late and after we...

We bought a takeaway coffee and a cornish pasty. Both were tasty and the pasty had plenty of filling

We had coffee takeaway when we 1st arrived and sat on a bench by the stream people and duck watching. The coffee was good. Later we went back for cornish pasties which were fantastic

I visited today with my support dog. I was told No dogs. I explained she was a support dog but was treated with rudeness and turned.away. We left immediately. I will not visit again and would not recommend. .

When entering a member of staff said not dog friendly, so my husband after receiving hot drink took our dog for a walk in the rain. It was a Sat afternoon and we only stayed as a family member needed to see to her baby....

Not enough space for family. Staff did not provide sitting for whole family in spite of tables available and behaved rudely.

Situated across the road with a view of the shallow stream running through the village, this was a lovely location for a quick drink and snack. Quicker than we intended because plagued by wasps and the chairs were precarious on the uneven green. But other...

Awful. Staff ignorant & rude. Food was distinctly average. No surprise it was empty, wont be rushing back upon return to the area.

Absolutely out of this world first class lovely tea room restaurant outstanding great tea cakes and hot drinks. Nothing was too much trouble service quick and had a lovely really lovely egg tart. Highly recommended my second time here in recent years would definitely come...

Having walked around the area we popped in for a quick bite to eat & drink. Decided to eat outside, ample seating inside and out. Ordered 2 sausage rolls which were lovely and meaty with good pastry. Also had a hot chocolate with added baileys,...

Will not return to this cafe which is a shame as I live in the village. All the cakes are left uncovered from when they open and the sponges are all pre cut and also uncovered so stale and dry. Most unhygienic. Coffee was actually...

charming b&b in the center of Bourton on the water. We had 5 different rooms and all of us enjoyed the stay. Great breakfast!

Visited The Chestnut Tree yesterday (25Aug22). We ordered two pots of tea (perfect); two jacket potatoes - one with cheese; the other with tuna mayo; and two slices of coffee & walnut cake. Our table was sticky :-( The jacket potatoes had been reheated so...

This is a takeaway busy place so expect cakes in paper bags, coffee in throw away cups, plastic cups for soft drinks, so if you want a takeaway service with lots of outdoors seating then this is the place for you. Good food, service was...

Called in on a busy Saturday afternoon, good selection of homemade sandwiches and baguettes which can be toasted if you choose also seen vegan options too, we had a short que which is expected in the hight of summer and to say how busy Bourton...

So sorry, but our experience was not good. We sat at an outside table - no waiter service. Had to go in to order, then stand in everybody's way, waiting for our teacakes and milkshakes, then had to carry them out myself - no tray....

Visiting beautiful Bourton-On-The-Water we came upon this cafe. The morning being warm we decided to have a coffee. I sat in the sun whilst my companion went to get the drinks. She returned shortly with 2 paper cups and burning fingers. We removed the cup...

Walk on by is my advice. Awful place. Expensive. Also no gluten free option on a single option of cakes and pastries, nor ice cream. But the worse part was the ‘wasp trappers’ on the tables, Yes wasps are a hyndrance, a nuisance etc, but...

Went to the chestnut tree dreadful service member of staff dropped serving tongs on floor another member of staff picked them up and used them .some of our family were several food had to ask twice for the rest to be served went to the...

Will never visit again. Having waited ages to be served Paid £19+ for 3 drinks and 2 brownies. There is no waiter service, although there are tables inside and outside. There are no gluten free options as stated on this site. While waiting for food...

Too many staff standing around doing nothing with queues of customers waiting to be served. Stale pain au raisin Not a smile in the place from the staff Very poor experience

After a lovely walk around the village, the menu tempted us inside this cafe, which to be honest didn't look so impressive from outside. But we found ourselves a cosy table and chose a toastie each along with the deluxe hot chocolate and a fabulous...

My husband and I decided to have a milk shake. I sat at a table outside and he went to purchase them. When he returned he said they had cost him nearly £11 I couldn’t believe it. Whilst in Wales we couldn’t get over how...

My husband and I visited here for lunch and I really wish we hadn’t bothered. We ordered 2 lots of sandwiches consisting of a Ploughman’s sandwich and a fish finger one. We chose to eat outside and the staff member said she would bring the...

Took my daughter for afternoon tea and it was lovely. Friendly staff, freshly made sandwiches and delicious cakes. We didn’t manage to eat it all so we were given a little takeaway box to take home the leftovers. Would definitely recommend.

We called in for a sandwich and coffee and found the standard of food and service excellent. My wife has a dairy allergy and the waitress was so helpful in checking there was no milk in the sandwiches she chose. We would certainly call here...

I didn’t eat here but they were so kind to let me use their bathroom (very clean by the way) that I wanted to say thank you. If I had not just eaten I would have definitely stopped for some tea and pastry, their food...

Went inside today, asked to find a seat and the girl would be over to take our order, she had served at least 7-8 people before us and didn't attempt once to come and see us, totally ignored this is not how you treat customers,...

We visited with our two Granddaughters for lunch...it was busy but the staff were very quick, courteous and nothing was too much trouble.We ordered toasted sandwiches x3 and sandwich x1 with tea x2 and soft drinks for the girls. I wish I had taken a...

Visited on the 26 feb with my family and was served by lovely staff who were very pleasant and prompt. We ordered food and it was amazing with no wait at all the chef even brought some of it out to us and was very...

Visited today what a pleasant surprise. Was greeted by lovely staff, with a friendly guy called Cam serving us. He was quick and efficient with the orders. Food was lovely, highly recommend if you are in the area.

We came in for lunch as a family of 4 adults and 2 children. Service was excellent, very patient when my 10 year old couldn't decide what to have, then changed his mind once ordered! We had a range of meals from a Full English...

We stopped here for lunch. The location is good and central. The choice is also as you’d you’d expect in a cafe. We were all very hungry, after walking to here from stow on the wold, however we were all left underwhelmed. The majority seemed...

Managed to get in to this busy cafe on a blustery day. A busy spacious cafe with a basic menu for all tastes. Lovely bread, but a shame the soup was a cuppa soup. But good service.

Someone’s posted about a gluten free menu. Be aware they have nothing to offer as we have been told by them when visiting today

Cane mid afternoon and were greeted warmly by a younger waitress . An older woman took our order, not wearing a face mask , and seemed quite annoyed at us being there . Not very covid friendly at all. Unpleasant tasting coffee . Felt sorry...

I’m sorry to say I have to agree with some of the other responses on here about customer service. The way they spoke to me was terrible, “can I place an order” … “no we’re too busy”. This was after we had been sat at...

We popped in for a quick snack this lunchtime. Such a well organised operation. Lovely staff. Food was served very quickly and to a very good standard. Totally recommended. Well done to all the team😊

We popped in for some lunch and had a delightful toasted sandwich and drink. Photographs say it all! Great decor and staff were very friendly. Would definitely visit again!

1 star is over generous, but unable to mark as 0. Recent reviews spot on. Obviously happy to rip off visitors as not a problem if they don't visit again. Absolute chaos,with staff waiting around chatting but not waitressing and lad making coffee looked as...

Made the mistake of calling in when visiting the lovely village of Bourton on the Water. Service was absolutely shocking. How can it take in excess of fifteen minutes to make two cups of coffee? It’s not as if they were busy. Maybe if the three young girls behind the counter spent less time chatting they might actually get around to serving customers. After about ten minutes we asked how much longer it was going to be, she casually said “I’m going to do it now”! They obviously skimp on the quality of their products too because when it finally arrived it was hot and brown but that’s where the similarity to coffee ended. It neither tasted or smelled like coffee. In fact it didn’t taste of anything!! Definitely not worth the wait.

The coffee and cake we ordered were really nice, unfortunately the organisation and service was all over the shop despite the inside being virtually empty.

Shambolic. Thought the place looked old fashioned and dated but in fairness pastries looked (and were) good so we decided to give it a try. Have to say, truly awful. Lots of staff but nobody taking control, staff standing round looking at one another all doing one another’s jobs, getting in one another’s way. Took 10 minutes queueing up just to pay! Coffee had to be requested several times as they forgot to make it., and in fairness it was not good coffee either. It needs a shake-up, modernisation and for a rethink on staffing roles. Until then- AVOID!

Stopped in for morning coffee and were wowed by the gorgeous cakes and treats on display. Finally settled on the pistachio and rose cinnamon bun and the caramel brownie. Melt in your mouth, taste sensation!

Although outside was busy, inside was fairly empty. There was 3-4 staff working front of house. Customers were complaining they weren’t being served & did more watching of staff than ordering! Our lunch turned up in disposable packaging (not very environmentally friendly) although we had been advised this when we ordered. We still had to wait until our food was almost eaten before our drinks arrived. Upon returning for cakes, yet more disgruntled customers asking if anyone was serving, while I was getting squashed into the cold drinks unit by impatient families. Then our cake was served in paper bags, for us to eat at the table!! Overall not impressed. I know this is under new management, but I was hoping it would improve from the previous ones. Shame really since the food was reasonable.

My husband and I walked in to this cafe and asked the young girl behind the counter if she had a table available. She looked around and rolled her eyes , she made no effort to find a table for us . We found a table ourselves which hadn’t been cleaned . My husband ordered a coffee , a glass of water and two pieces of cake from a different lady who clearly didn’t have a clue what she was doing . Dithering over where to put things , what to make etc .Couldn’t remember 4 items . I then sat and observed them serving and clearing tables . Not one table was cleaned between customers (COVID!! and more ) one table was cleared and then a hand was swept over it to move the crumbs ! (Not remove) I dread to think what this place is like at the height of summer with lots of visitors . Must be total mayhem . Avoid , there’s much nicer places where you’ll feel welcome . Shame as the cake was nice .

Spent north of £30 for 2 ‘toasties’ and a jacket potato - order was incorrect, and when rectified was even worse. I’ve attached a photo of the ‘cheese and ham toastie’ I bought for my son - needless to say he hardly touched it. Had to clear our own table and will never be returning.

We managed to get a table on the green outside. The sausage rolls ans baguettes were excellent. Coffee tea and soft drinks were also good. It was a lovely day very warm and a great place to sit and watch the many visitors to this pretty cotswold village.

Stayed at this b&b from Wednesday 1st September to Saturday 4th 2021. Excellent location right in the middle of the village. The B&B itself was very clean and tidy/cosy. All the staff were pleasant and friendly. Breakfast was superb with good portions, we went for the full English every morning,,delicious..The village is very quaint with plenty of pubs and a lovely village green beside the river.We had days out in burford, stow,Oxford and a Roman villa not far from Cheltenham. Best place to eat in burton on the water we found was The Rose pub , fantastic food great service.. Graham & Marie Clift

Lovely coffee, delicious cakes, good value, friendly service. A very good little coffee stop! Seating inside and outside, on the little village green. Tables sanitised after use.

My husband and I visited this cafe mid morning on Saturday of August bank holiday weekend. The village was starting to get busy on that dry but dull day, however there was plenty of seating outside and inside. The cafe is in the centre of the village on the main road. You order and pay at the counter and they bring your food to you. Large selection of cakes, pastries, hot and cold sandwiches and drinks. I loved my strawberry flavoured “coffin” ie coffee muffin, tea was served in tea pots. Other guests enjoyed their meals outdoor on the grass with their dogs.

This is an excellent teas and cake house. There are only limited seats inside though one the green outside there are many seats and tables. Both the coffee and cakes were very nice though the service was quite slow.

Worst service we’ve ever received, this Cafe is run by Teenagers who couldn’t care less about their customers or service they provide. I can only presume it’s the owner wandering around constantly on his Phone looking confused whom likewise isn’t bothered. Such a shame as quality of food and cakes is really good but terribly let down by the Staff. Avoid at all costs!!

I bought ice cream and milkshakes for my family here and we were told by a sour - faced young man to 'wait somewhere' while the milkshakes were made. We waited almost 15 minutes for the takeaway milkshakes, then they were practically thrown at us with a scowl and not a word of apology. Go just across the river instead where there are some nice little cafés!

Used to be a nice family friendly little cafe but now it’s lost a huge space due to an ice cream parlour but in the corner which wasn’t being used , people queuing and not really knowing how to order , one menu between everyone , poor service , poor decor , ordered off the menu only to be told 10 minutes later they didn’t have what I ordered so lack of communication between kitchen and front of house , top of pop cans full of dust , tables dirty , I could go on but I’m sure by now I’ve got my point across