Caffe Nero in Cotswold

tried to visit your cafe in Cirencester today and I am a wheelchair user. I pressed the button for assistance at the door but there was no response. My wife went into the cafe to ask for help, but after waiting for 10 mins tj speak to someone, she gave up and we went elsewhere. During the whole time the staff kept looking at me through the window but did not attempt to assist.

such a cute coffee shop in cirencester! the food is SO delicious and there are lots of cakes to choose from too. the staff are lovely as well, very attentive - thank you☺️ gorgeous interior gives the shop a really cosy vibe

Whenever I'm in need a morning coffee I always find myself coming here. The staff are friendly and genuine and make the mornings better.

Good service and nice tasting latte

Excellent coffee shop located in the heart of Cirencester and its historic market place .

This store always keeps their online app orders turned off for the whole day! You can’t even do click and collect because every single time you open the app, it always says out of stock! It used to be good place few years back. Now they are all messed up, slow paced, short staffed and can’t order anything from the app! It’s a shame for such a huge coffee chain to be like this!

Nice place as long as it's not busy

Decent coffee shop (one of many in Cirencester) in a prime location (the marketplace, opposite the popular parish church) but such slowwwww service. Queued forever this morning for just one piece of cake.

Nice place like this - a chain store. They have good coffee served quite quickly. Unfortunately, there are many dogs that sit on the armchairs to the delight of their owners. This is not a good place for someone who is allergic to dog hair or doesn't want to get dirty. The air in the cafe had a heavy, stuffy smell, as if there were ventilation problems in this place. The outdoor seating area is very pleasant with a view of the lovely cathedral and market square.

Desserts were absolutely delicious and coffee was full of flavour. Customer service was outstanding the restaurant had a lovely family atmosphere.

A lovely little Nero, very cosy and very professional and friendly staff.

Leaking tire on our car. The staff was extremely helpful to lend their local phone and let us take our time to sort out next steps. Friendly and courteous.

Nice coffee if your ready to que & que & que You can understand when they get the order wrong it’s a long queue

Great service and lovely coffee and cakes. What more can you ask for

A really nice cafe Nero in the centre of town, great atmosphere

Friendly staff and Cotswold capitals fav

No likely to visit coffee shop again. Coffees were just ok , but had no alternative but use their cardboard cups ! Didn't matter if you planned to drink it inside the shop or not. Plus zero atmosphere in Nero

I went here a couple of times whilst staying at the Cotswold Water Park. I have read some of the previous reviews notably from 2023! I found no problem with the cafe. It was clean, relatively quiet, even on market day, and the staff were friendly and efficient. Coffee was up to the usual excellent Nero standards. It is also beautiful to sit outside opposite the glorious St John the Baptist’s church. Absolutely no complaints from me!

Paper cups aga in why for the last two

Absolutely dreadful coffee purchased today at approximately 16.30 very bitter I actually felt sick after drinking it.

We were served by Ash who was efficient, polite, friendly and more than helpful. The coffee was lovely too. We will definitely go again

Absolutely awful experience. Staff didn’t have a clue what they were doing. Took waaaaaaay too long for 2 coffees. Then tried giving it to us in take out cups when we were eating in. Never again

Love their coffee service is always good

I love coming here, the staff are always friendly and lovely. A special shout out to Hash, who is always so kind and always has a smile on his face. He has created a wonderful place for humans and dogs alike. Deffo recommend!

We really enjoyed the soup, it was very home-made! Ash was really friendly and very helpful. Didn’t realise the take away soup in a paper container would be served on china dishes. There was a nice warm atmosphere on a wet cold afternoon in Cirencester Many thanks.

Ordered a delivery. Coffee and salad. The salad nothing like the advertisement but to be fair did contain all the right ingredients. My GRANDE latte however... the cup was barely half full. Nothing had spilt. Just the amount poured at the cafe. Also should mention that the GRANDE cup itself looked no different to a medium cup. Certainly not large enough to call GRANDE...AND HALF FULL. I've tried to call the cafe for over an hour to explain my dissatisfaction with no answer. This is not the first time I've been dissatisfied from here. All in all poor quality of products and poor service to help make up for said products.

It's named after a despotic Roman emperor who let Rome burn and murdered his mum. What's not to like! Apart from the dirty toilet

This is a BUSY cafe Nero. But the team of 3 who were there at my visit today did so well. They didn't stop serving for the while time I was in there (45 mins) and the queue never got shorter. The three of them remained calm, polite and accurate the while time and the two serving made everyone feel as though they were their sole focus. They were exceptional in spite of the frustration they must have been feeling at being so busy and short handed. Well done to each of you and thank you.

Only had coffee. Friendly staff and DOG friendly

Lovely coffee friendly staff and dog friendly

Could do with more Toilets 1 for a coffee shop this size is not enough 😕

So the place isn't perfect, as many others have pointed out but I definitely think there's been signs of improvement recently. Some new faces on the team have definitely helped. Shout out to Dave who is always incredibly professional and courteous. Also to Ash who seems to take any challenge in his stride and always appears calm under pressure. It can be a busy little place and it often feels like they are a person short which I think links to some of the other comments on here.

Very busy so service was slow but coffee great

The older barista had an attitude to all customers she was servicing, as well as an attitude towards the two trainees she was on shift with. Customer service on her part was pour, as well as the drinks she had made. She served 3 different customers, who had ordered a variety of different milks, whilst I was in the queue and not once did she wipe the steam wand down, really bad for bacteria and allergies. Coffee really bitter and drink not made right. Service was incredibly slow. Gone downhill a lot compared to a few years ago.

Barista had a very surly attitude when serving, not a nice experience for a customer, and definitely not a good example for the trainee Baristas working with her. What has happened to the standard of customer service in Nero's it used to be so very good, wont be using this coffee shop again!

A great Caffe Nero with staff who were buzzing. Enjoyable and actually went back later for a second coffee.

A LOT of trainee staff, slow. Friendly enough, but took for ever to make two drinks. Beverage quality is standard fare for Cafe Nero.

Lovely coffee shop, the staff are friendly and helpful and it looks so clean and tidy. Great coffee too.

Great first pit stop 👍 coffees and teas

Love to sit and watch the people in the market place. Always a busy town.

Great coffee ☕ great food 😋 and great service 😊 Americano coffee and a sausage roll delicious thank you 😊

There was a bit of a queue when we got here but it of the three members of staff behind the counter, only one was putting much effort into serving us. The other two were having a laugh and a joke with no thought to the people waiting. It's a shame because the atmosphere is very nice here and the coffee is good.

Google tells me it closes at 6pm. I arrive just after 5pm and I'm told its closed.

We come here a lot. Not for the coffee or the experience, but to sit outside, relax and people/dog watch. Can’t really work out why we keep coming back because the place is nothing short of a dirty hovel. Don’t even go in the toilet because it’s always filthy. The entire cafe is also filthy. We are there now and I took the time to have a good look at the floor etc and it is a total and utter health hazard! We need our bumps felt really! Staff are always rushed off their feet and come across as rather rude. Customer service is non existent.

The ladies that served us was shoving chocolate cake in her mouth whilst making drinks. Then licking her finger. The cafe was grubby with lots of litter on the floor. Staff were rude.

Not a nice experience to be honest. Whilst waiting noticed cobweb hanging from lampshades, layer of dust on counter top, food debris where the cakes were which looked like it had been there a while. We asked for lattes they were disgusting, more like a flat white white. Used the toilet facilities again standards disgusting. I wouldn't recommend to anyone coming here.

Not a pleasant experience today. Cleanliness in shop front It was not a acceptable standard ie dust, cobwebs, food debris in display cabinet. The cobweb web had seemingly taken up residence!. I have been working in catering for 14 years and ran a baguette bar. You should be able to maintain cleanliness. To finish my review the toilet facilities were also dirty and lacking in evidence of being cleaned.

we had a nice large latte can't remember if we had anything to eat

You can now return your paper cups and Caffe Nero will them dispatch them for recycling.

Unfortunately you have to give a star to right a review, if it was possible I’d give 0. Our last experience was a horror show, we were lied to about an item containing an allergy risk and simply dismissed by the manager. We thought we’d give it a second shot after being apologised to from head office. Terrible mistake. We walked in to have our food taken off us and “heated up” with no mention or acknowledgment and then waited a good few minutes before being asked what drinks we want. The place is absolutely filthy. Dust all over the tills and counters, the ventilation is the fridge is THICK with grime, I had to root around for a water bottle not covered in dirt. The cake display is absolutely filthy, coffee machine hasn’t been near a clean cloth for a long time and there are coffee stains up the wall? Rude staff, dirty location and below par coffee. Save your money, visit the Independent shop next door.

Abysmal service, filthy cafe, rude staff, just dreadful. Avoid. Gone so far downhill. Lynwood is next door and I’d highly recommend it. Came in here with a gift card from the company after complaining about my last visit and the service was horrific again.

Unfortunately this place has gone down hill over the past few years. Firstly the place has increasingly become absolutely filthy, and needs a complete refurb, as a good clean just wouldn’t cut it at this point. As a result, I can’t comment on the food, as I simply won’t buy any (Take a look at the fridge where the cakes, pastries etc are kept, they are particularly disgusting!) Service and coffee from the staff can be ok, but it depends on who serves you. For some reason, there has been a massive turnover in staff over the past year or so, so It’s very hit or miss. Only one or two staff members now seem capable of making a good coffee, which is a real shame. You can also tell some of the staff members are thoroughly fed up and downbeat from being clearly overworked! I used to enjoy coming here many years ago, and kept up the regularity for a while out of loyalty, but unfortunately this won’t be continuing in future and I’ll be taking my custom elsewhere.

Coffee is fine, however my partner and I popped in for a coffee and ended up following in a man (with a lead in his hand) with his large dog (not attached to the lead) who appeared to be a regular. Staff began greeting and stroking the dog and allowed it to roam freely behind the coffee bar with its tail and body touching tongs used for the sandwiches and other food handling equipment with the blonde girl serving us seemingly unbothered that these food safety violations were occurring. It was then eventually stopped by a more senior looking chap who waved it back the correct side of the counter whilst the owner did fairly little to retrieve his dog. Disappointing as I have had good experiences there in the past and love seeing dogs around the correct side of the counter, however this experience isn’t particularly acceptable from a food safety standpoint hence I’m writing this review.

It's an AWFUL experience eating here. The place is FILTHY even the flies don't even want to hang about. The standards of staff seem to of plummeted, since when can you serve food with your hair down? Excuse me I do not want to eat your hair? Especially the blonde hair of the rudest staff member I have ever had the opportunity of meeting. I wouldn't touch this place with a barge pole, Needs some bleach and some better attitude.

VIBE Must visit Cool place to sit and do your office work in case have and if not you can pretend

I went in a few weeks ago, the place has an awful atmosphere, coffee is not the best either; half my latte was foam, which isn’t value for money. The place itself is really not very clean, could definitely do with some deep cleaning. The toilet made me dry heave, there was what I think was human fecal matter on the floor and the chain was broken, I did inform a member of staff on this. All in all, will not be returning, disappointed in my visit.

Unfortunately this place has gone down hill over the past few years. Firstly the place has increasingly become absolutely filthy, and needs a complete refurb, as a good clean just wouldn’t cut it at this point. As a result, I can’t comment on the food, as I simply won’t buy any (Take a look at the fridge where the cakes, pastries etc are kept, they are particularly disgusting!) Service and coffee from the staff can be ok, but it depends on who serves you. For some reason, there has been a massive turnover in staff over the past year or so, so It’s very hit or miss. Only one or two staff members now seem capable of making a good coffee, which is a real shame. You can also tell some of the staff members are thoroughly fed up and downbeat from being clearly overworked! I used to enjoy coming here many years ago, and kept up the regularity for a while out of loyalty, but unfortunately this won’t be continuing in future and I’ll be taking my custom elsewhere.

Great coffee, but there was a male, thin member of staff with long black hair who kept hovering around me, and winked at me in front of my husband and family. Made me feel very uncomfortable, don't think I'll be going back.

Best coffee in Cirencester. Now a Decaff Flat White is quite easy to get wrong, but Cafe Nero consistently do produce a really good cup. They also have great Croissants and Cinammon buns and tasty toasties. It is a cafe and has something of the air of a Paris left bank cafe.Its very busy and sometimes the staff are a bit overrun, but the staff are always friendly and the coffee is great

Dirty. Paid a visit today to have a cup of my favourite coffee. Needed to use the toilet first. I could not believe what I saw! Decided not to buy coffee. Entrance door dirty with scuff marks everywhere. Tea/coffee splashes in porch. Floor dirty needing a sanding and/or deep clean. Toilets filthy.

I visit Caffè Nero in Cirencester regularly and would like to say how enjoyable each visit is. The staff are very friendly and accommodating, plus the coffee is always fantastic!

Always looked after in this shop. I get the coffee I want or there’s hell to pay! Yes I’m fussy and the staff are knowledgeable about their products enough so that I get what I want. I bring and meet friends here and enjoy the best coffee in town. After difficult staffing issues things are on the up. Nero…… a shop refit would be nice, such a well used coffee shop.

I’ve been going to Caffè Nero in Cirencester for the past 12 months now. During that time I’ve seen a slow but steady change, (in a positive way) in staff attitude, work ethos and demeanour. I’ve personally witnessed staff dealing with often rude, impatient and...

After walking the grand-dog, nice coffee with, perhaps, the best coffee shop view there is. Staff always friendly, and dog friendly. Just sit and imagine the history of the past 2,200 Years in this market place. Lovely

Had a bad experience here several months ago. Place was very dirty. Returned again yesterday. Unfortunately, nothing has changed. Filthy floor, dirty tables and the loo was disgusting. Staff very off hand and seemed totally demotivated. Management needs to sort out. Plenty of other decent,...

My food and drink were nice however the customer service was very disappointing. The lady serving us was very abrupt and didn’t wait for me to finish my order. Then when I was not asked if I was eating in resulting in my food being given to me in a box instead of a plate. All this bearing in mind it was not busy and there was no one in the queue.

The place has gone down hill since my last review. Dirty in every aspect, staff seem very uninterested in life, nevermind coffee

I rarely going to chain coffee shops, as we have so many independents in Cirencester. However, sometimes it’s just more convenient, as was the case today. However, I wish I hadn’t bothered. I was early and the café was quiet yet the floor was strewn...

Caffè Nero’s are not the cleanest of places in general. This one however plumbs new depths. Have a good look (if you dare) behind the counter, it is filthy! The coffee machine looks like it hasn’t been given a wipe down in years!

Went into Cafe Nero for a drink with friends ( we are regulars) ! The staff were lovely and very friendly however the manager Kelly must be doing something wrong as there has been a high turnover of staff recently. On this occasion the store...

I visited Caffè Nero last month during a trip to Cirencester and disappointed was an understatement. Firstly, the woman who served me (who was in fact a manager - I certainly don’t know how!!) was incredibly rude to me and somehow managed to get my...

Went to the cafe Nero’s in cirencester marketplace on Sunday morning to find it in a disgusting state. Tables covered with trays with old cups and saucers, floor covered with litter. Furniture stained and coffee splash marks everywhere. Toilet had not been cleaned for some...

Use your voucher from Three Boost (mobile phone network) to get any drink for £1

We love Cafe Nero but were really disappointed with this one. Unfriendly staff ( the trainee barista was okay ish). I ordered a large hot chocolate and when I got to my car and took the lid off of my drink I realised it was...

First visit here so can't really comment The coffee was delicious though.

Great food, atmosphere and staff .Cafe was a bit grubby!

i love NERO's, this place is as nice as to be expected. However they need more staff or staff that take have pride in their jobs. sometimes and just sometimes its a bit like a cattle market in their with no farmer.

Lovely music, lovely chai latte, filthy toilet……no soap, no loo paper (unless you wanted to collect it from outside the loo) hasnt been cleaned for ages!! Yuk

Great location and usual high quality food and beverages BUT a huge queue and long wait to be served. Need to staff up for the Saturday morning rush!

I am regular customer of Caffè Nero when visiting UK and especially Budford branch at the Cotswolds but sadly to know that it was permanently closed. Eventually all Caffè Nero branches have the best coffee, sandwiches and cakes even the one at Heathrow Airport. If you are coffee lover, this brand should be your no 1 choice whenever seeing the sign/logo; just go and enjoy the taste and also dealing with the friendly staff. Sharing photos from outside the Budford closed branch when we really enjoyed seating outside the cafe watching the surroundings and local shops while drinking coffee. The Cotswolds area is full of beautiful places which I am going to share in another review and people always welcoming and kind.

It's OK, very busy when we visited. Coffee was OK, biscuits OK.

Very nice coffee but this branch is pretty cramped on the ground floor and maybe the premises could do with a makeover.

I came in here for a coffee with my family it was nice place .

Bad experience with staff member's attitude. My partner was queuing in wrong place inadvertently only to be told "everybody knows you must queue over there" Such sarcastic arrogance!!

Breakfast visit. Quick, good value and well presented. Better than the norm for coffee etc venues. Staff pleasant and welcoming. Cafe clean and well looked after

Good deals on coffee usually and not too busy.

It's Neros what more can I say. Good service, great coffee.

A good little Caffe Nero, but fairly busy. Seating area goes back further than it first appears.

This little coffee shop is lovely for its relaxed atmosphere and lovely staff. Unfortunately, you dont only go to the coffee shop to relax you would like a nice cup of coffee. The standard of the coffee varies from really good to absolutely awful depending...

Cafe Nero is usually where I go because of allowing dogs but the one in Cirencester is so dirty.Dirty floors and cobwebs.Sorry but won't return.Also there one toilet was out of order.Needs to be sorted.

For me caffe nero has the best coconut drink

Good coffee. The raspberry croissant was great. Service excellent.

The coffee was really good. The personel seamd to be overwoeked. They could be more frendly. The toilettes can really use a good cleaning. Brrrr I nearly left without using it.

Staff are lovely, helpful and polite. A new manager has taken over recently and there have been plenty of improvements already. It's certainly cleaner than it was previously.

I did review this establishment a couple of years ago and have visited again more recently. The service has improved a lot. Very friendly staff who now appear to know how to make the Nero coffee I love again. Please don't go downhill again. I'd recommend this outlet as a good place for take out coffee. Note this café is quite popular and in a very busy area of Cirencester, very near the St John Baptist Church so it can get very busy at times.

Friendly spot with a very helpful trainee “barista”. Despite having lots to do sorted out my request for iced drinks made with oat milk . Going above and beyond for customers will always make places like this a good spot. It’s also nice to see lots of well behaved dogs in here.

As we only stay at the kings head room only we always have a coffee here before we leave. The coffee shop is always spotlessly clean and has a nice atmosphere. Staff are always polite.

Popped in with my daughter to grab some hot drinks. There was one barista serving, something another customer commented on. We ordered two drinks and as I waited and looked around it was hard to spot one clean thing, the place was filthy. When we...

Very good coffee shame only 1 toilet

OK. A standard chain coffee bar. Nice hot chocolate drink and cake. Coffee drinks were all Ok. But lost points for sticky tables. Continues queuing for the one non binary toilet. It might be late Sunday Afternoon but some basic cleaning of tables is clearly...