Costa in Cotswold

I had a HOT chocolate but it was a COLD chocolate instead. The worker was rude and I had to pay £1.20 extra for marshmallows and cream. This is ABOMINABLE!

Staff were friendly and amazingly helpful when 5 year old with adhd was upset and wanted a different cup.

Great baristas behind the counter as always .

Best soya or coconut latte ever. I did try like hundreds of them different places but Costa have best one

Staff more interested in their phones or gossiping with each other, didn't get a very welcoming feel from the place. Drink was okay. Typical chain coffee.

The service here is always great.

The newly trained barista at Costa Coffee Cirencester was exceptionally helpful during my visit. Despite being in training, their attentiveness and customer service skills were impressive. They went above and beyond to ensure a positive experience, making me feel welcomed and valued as a customer

The young lady behind the till at costa today was so genuine and lovely, it made the whole experience so much better!! Will definitely be returning and hoping to see her again!

Really lovely staff - they always make me feel so welcome! I've started to make this branch of Costa my regular coffee shop.

Toilet brush and toilets are DIRTY AF. The toilet brush was literally covered in poo and old tissue. It was disgusting! It was a shame as the staff were so friendly and the drinks were nice.

Shirley and her team are doing such a fantastic job, especially today! Thank you all so much for keeping us going. The traffic in cirencester this weekend us very busy and the team have been non stop since opening- thank you from all of us. It's such a lovely treat to see you all and keep up the fantastic high standards - all of you.

Staff were nice food taste good and atmosphere is good too well placed in the heart of town

Bad service. Staff more interested in chatting to each other than serving. No one else in front of me, 10 minutes later still no drinks, so got a refund. Four staff working so no reason for delays.

Really friendly staff who take great pride in their work. Tables are clean and tidy

Woman behind the counter was more interested in serving family members in the queue behind me than sorting out my order. She was abrupt and abrasive. Toilet was dirty and had no toilet roll. Quite possibly the worst Costa I have ever been to. The only highlight was the duck in my photo.

Huge queues, corporate, what else can you expect? Decent coffee?

In Cirencester for a Saturday visit August 23 and we like Costa and this one was ok coffee wise but a bit noisy. Quite large with plenty of seating. Service a bit slow.

Friendly staff and wonderful environment.

Always love a good costa cappuccino.

Nice coffee and cakes. Couple of vegan options.

They have lovely staff inside who quickly and efficiently make your drink and get your food, they are always in a nice open mood for everyone that comes in and are always happy to help. Overall, the atmosphere isn't the greatest as it gets very loud and warm inside but setting that aside ot is great there. Would definitely recommend if you haven't been before

Had the misfortune to call in today whilst shopping in cirencester. Possibly the worst branch of costa I have visited. The 2 guys behind the counter were okay, one was being trained by the other which caused a slight delay but that was not an issue. The issues start with the state of the cutlery, I would suggest someone taking a look at the dishwasher as the knives, forks and spoons we were given were all dirty. Then my partner went to use the toilet only to find it filthy with bins overflowing and no toilet paper in site. She raised this with a third member of staff who was nearby, only to be met with a negative bordering on aggressive attitude and response. As we then left the premises this same staff member shouted "Bye! Have a wonderful day " sarcastically. I went back in to speak with him only to also be met with an arrogant tone. Some serious customer service training is required. If this had been my first experience of a costa there would not be a second! Fortunately the others have all had much higher standards.

Canny little Costa. Could do with a bit more table service/cleaning about the place but overall a pleasant experience. Service with a smile, centrally located and as always, beautifully crafted coffee. Single toilet for use by male and female, some seating outside. Upper and lower level seating inside. Large doors suited to disabled access. Excellent little pit-stop for your day in cirencester.

Lovely coffee-super,friendly service ✨

So loud. I didn't appreciate being asked to sponsor a member of staff, when I politely said sorry no but I am a student, only work part time and have kids I just can't I felt a bit badgered and embarrassed. You shouldn't feel you have to justify not sponsoring someone. The coffee was good but I'll be sticking to 222 in the future

Off the main street, but as usual, the coffee is up to their usual standards, and its just a nice place to stop and chill!!!!

Busy, with some tables not cleared and cleaned. Staff working hard to get the orders out.

We popped in for a quick coffee and wished we had gone somewhere else. The two staff couldn't be bothered to wash the cups so we drank from the disposable take out cups. I had to return the cappuccino as it was all froth and no liquid. It summed up the attitude of the disinterested staff - anything will do.

Do not go here if after 1630, as the staff are definitely in going home mode, and everything has been cleaned, which is nice and hygienic, but then they are then reluctant to serve as would need to reclean. Was there on Monday, at 1640, and still had food that you could buy to be heated, but this seriously annoyed the staff, infact the whole idea of service upset the staff, and even though there was a queue, the lady was most unhappy, and really wanted to continue her cleaning, and only reluctantly started to help the other person serving, when the queue became very long. It says you are open until 1800, maybe the staff need to be aware, this means serving customers, in an affable manner, until shop closing time.

Shouty staff member and dirty tables. Not a very relaxing experience.

The Barista had to work really hard due to staff shortages but did a really good job, stayed positive and friendly. Usual Costa fare but a good latte non the less.

I had the most disgusting iced tea ever for £2.80. Will not be coming back. Do not go here

Coffee is great and food is great. Friendly staff and a quick waiting time after ordering! The drinks and food are visible to get and very tasty!

Shirley and Kelly D we're my server's. Both really friendly and made my experience a happy one. Love the way Shirley always lets my froth settle then adds my remaining soya, unlike other Costas/and cafés where I end up with half liquid and half froth in my hot chocolate.

This costa is the dirtiest We have ever been in and the constant loud voice of one of the staff was very uncomfortable the young staff had a lot to put up with and they were so polite but I'm afraid the Asian lady was far to loud and off putting. Normally I love the atmosphere of costa cafe but this time I'm afraid my visit was very disappointing 😫

I visited on Sunday 26th June, with my wife and daughter. I used the toilets, and was surprised by how dirty they were. The toilet tissue holder was broken. There was tissue all over the floor with piles of tissues in the corner, falling onto the floor. There was no soap in the toilets. I wandered and found a member of staff in a back room watching the cctv, and when I asked him for some soap, they did not have any. And that was it. So I asked how do the staff wash their hands, and he then let me into the preparation area to use a staff sink with soap. This place is so badly run, it gives Costa a bad name. Management just need to pull their finger out. It wasnt busy so no excuse for the mess the cafe was in.

Friendly fast service, good range of snacks etc

It's great to be able to have a gluten free option, and an alternative to milk. 🙂

Staff are not looking overly happy. Might be time to give insensitives or make the work place more enjoyable

Happy, hard working baristas. good customer service and order was amazing. best hot chocolate, barista andrew got my order perfect and better than triple two.

Stopped to have a coffee before heading back to London.

Great coffee and service. Hard working and welcoming staff.

Good coffee /snacks as usual from costa great staff

chicken fajita wrap was amazing, best coffee shop in cirencester.

I bought a huge mocha at this costa and while i was waiting for my friend i dropped it and it spilled across the entire floor. the staff were so kind & considerate and just mopped it up quickly. coffee was lovely too x

Asked for two large vanilla hot chocolates, they made 2 mediums. When asking if I could upgrade to the large that I originally asked for, was told it wasn’t possible. When it came to toppings, I asked for just lots of cream (please) specifically 3x and they still added dusting and marshmallows.

Conveniently short walk from the car park. Still plenty of choice mid to late afternoon. Cheerful friendly staff. Just wish they did lactose free milk (not Soya).

Very friendly and knowledgeable baristas. They have pretty good coffee and a small assortment of sandwiches, desserts, and snacks.

Epicly smooth, silky hot chocolate in a relaxed environment.

Decent coffee however better option atound town

Never visited this area before but so disappointed with the Costa here, nothing like our local branch in Ashford. Very dark and dingy shop, scruffy looking. Staff lack lustre a d appeared fed up

Closed......on a Sunday.....no reason displayed.

A good choice of coffee and other hot and cold drinks, and sweet and savoury snacks too. If you are lucky you will go when the barista who juggles the plates is on his shift, a Cirencester star!

Clean , tidy , good quick service , from friendly staff

Standard Costa. Usual products.

Very friendly and organised and very clean. Great place to relax!

My Costa experience, was as good as its always been, excellent staff customer relationships they go the extra mile to make you feel welcome. And of course a lovely cup of coffee

Great service and good products

Always friendly & good service. One of my favourite places to visit

Friendly staff, and quick service.

They've prep up a covid safe walk in/out.

No one in or waiting ordered before arrived and still waiting longer than if ordered in store, useless

The coffee is great but there are still lots of company improvements to be made to keep up with other, more eco friendly, coffee houses.

Very dirty cafe, cutlery that I would not even like to dig in the ground, and it is better not to enter the toilet. Ubiquitous dirt and stench.

I love popping in for a coffee before work staff are allways friendly and welcoming and I always leave with a smile on my face and a lovely flatwhite coffee

Very polite and friendly staff fast and efficient service

Did give this place a 4 star review. I've enquired to Head Office a month ago and they haven't bothered replying. Nothing to do with this store but I'm judging it the same as Head Office.

I came into Ciren Costa hoping to get some work done. Two things struck me, firstly the loudness made it almost impossible. But worst of all was the string of customers who were shouted at and humiliated, some choosing to leave because of this. This happened several times over the half-hour I spent there. The coffee was okay but the atmosphere was awful.

Was ok. Bun stale. Not a great experience.

The staff are great, chatty and can remember your order if you havent visited for months. Great customer relations

Was poorly treated within the establishment, was unaware of what the COVID-19 restrictions where as the safety precautions were not stated. The staff poorly treated my friends and I, got frustrated and decided to glare at us.

Good coffee, good cake and good company with my eldest daughter.

Lovely shop. Great staff great drinks. Nice and relaxing. Very welcoming and highly recommended

Rude staff, cutlery dirty, social distancing not being executed, they have chairs taped off yet they sit you where people walk through and wait for drinks, tea pots dirty,l banana cake dry. I shop costa most days and never had a problem before, like this.

Excellent helpful and friendly barista staff. The Costa inside was immaculate. Super clean.

Staff not very helpful told us off fkr sitting in chairs were there was nobody sat Another customer.telling us off for not wearing a mask when you don't have to if you are eating in

I understand these are difficult times, but I do not expect to be humiliated in front of everyone for sitting in a seat that I was not supposed to. The member of staff could have quite easily walked across to where I was sitting and politely ask me to move but instead, he shouted across the full width of the cafe in a rude and abrupt manner telling me to move. I am very disappointed and will not be returning. It costs nothing to be polite and courteous to your customers.

Place was lovely and cool, great drinks

I love Costas coffee's no matter what Costa I'm in. I enjoyed looking around cirencester as well.

Latte was like normal coffee disappointed

Very quick service, despite the current climate. All staff were wearing face coverings and screens have been installed

Somewhere to go when it's raining

Great atmosphere and menu. Helpful, friendly staff however this branch can sometimes get busy with a long queue at lunch times.

Lovely staff here, one member of staff is very chatty and welcoming. Coffee is good too 😊

We were on our way from Stratford to Tetbury so dropped into Cirencester for a break, it was a Friday so the outdoor market was in operation. We arrived at 10am and the main car park was already full! after finding a parking spot we walked around the town, I then went into Costa, was greeted friendly, coffee was made quickly and was extra hot as I ordered, so overall a good experience.

Great selection and really friendly staff

Friendly staff and good seating. Free wi fi

Loving the new checkout layout. All open and so much friendlier

Great if you want to take a mortgage out for a panini.

Attenive staff saw there was a party of eight of us wanting a warm up on a cold day. They soon sorted out two tables for us. Coffee and toasted sandwiches were excellent. Just what we needed.

It's ok but always feels dirty in this branch

Tuesday 18th What a difference. Not the normal depressing staff. Cheerful chatty, good customer service. Love the insta pics for the coffee. Even the guy cleaning the tables chatting and smiling away. Customer service is as important as the coffee. Well done to the 3 staff on this morning. Long may it last

Friday 18th Well done 3 staff on today Great customer service, chatty, smiley, Huge improvement to usual atmosphere, normally only go in this Costa if it starts raining and I am right outside which is what happened today. But so glad I did. Good coffee good service

Didnt have long to wait, we went in for a quick drink it was clean and comfortable with friendly staff

Lovely little Costa in Cirencester. Very polite and pleasant staff 😍

Everyone knows what Costa is like. Functional, comfortable, friendly, but not quite up there with some of the non-chain coffee outlets.

Delicious coffee, Bakewell tarts & millionaire shortbread. The staff were very pleasant and helpful, what more could one ask?

Coffee great but baqget was solid rock

Wrong order, over charged & tasted awful, the last time I'll use them 👎👎👎

Really poor customer relations. Particularly rude and patronising manager. Avoid this store at all costs. I will go to Starbucks from now on.