The Chase in Cornwall, Isles of Scilly

Before I write this I just want to say that I never complain in restaurants, and have never written a bad review. But my meal was bad. And the service poor. I ordered nachos for £8 and what I received was a bowl of classic Doritos with shop bought sauce, and not very nice cheese. I politely asked to have something else, even just chips, instead as I could not eat it and felt very disappointed with what it was. I was not expecting the response. The man at the desk (assuming he is the owner) told me nobody had complained before so I could not have anything else unless I paid for it. He argued with me and made me feel very small, and treated me terribly. So terribly I began to cry for the first time ever in a restaurant because of his terrible customer service. He did not seem to care that he had upset me, and talked to me in a rude manner. I do not recommend, and would advise to avoid. Rude service, as I left upset I could hear him moan about me to another member of staff. Anywhere else would have refunded us, but not here.

Says it was open till 8pm went to get food at 7pm and it wasn't even open looked like it hadn't even been open this evening. This is terrible if you say you are open then open or change the opening times.

For £6.75 for a dry no condiments chicken burger (with no chips and instead hash browns as they didn't have chips). Appalling. There are 4 staff in the kitchen across the counter, serving and kitchen. Plenty to perform the basic task. I would have expected at least mayo in the chicken burger. Whilst they also didn't have chips, they also didn't have sausages. Considering that half their menu has either sausages (breakfast) or chips it's a bit of a sad attempt. At best this was worth £3. No way was it worth £6.75.

Stopped here for lunch while visiting the garden centre on a bank holiday and it was terrible. Everything was so expensive- we spent £30 on two coffees, a jacket potato and disgusting “nacho’s” that were just cheap tortilla chips covered with cheddar cheese. I even found a piece of metal wire in my jacket potato which I luckily didn’t swallow. I alerted a member of staff about it to ensure no one else had the same and she did apologise. All cake slices are £4.99 and even the staff member serving raised their eyebrows looking shocked when their colleague told them prices had gone up. We ordered one and it was very average- not worth it. It was a bank holiday so it was understandably busy but staff were definitely overwhelmed with a massive queue and only one poor lady waiting and clearing tables. She coped well but I felt sorry for her. Only good thing is that it’s dog friendly. Overall, an awful lunch. If you want a garden centre with a nice cafe I’d recommend driving an extra 10 minutes out to Chacewater instead.

Good breakfast young lad behind the counter was absolutely fantastic let down by his colleague who was less than cheerful