The Castlefields in Herefordshire, County of

I arranged a lunch here for my walking group of 40. The meals were excellent and served by friendly staff. It was a most enjoyable occasion.

Beautiful scenic spot, absolutely stunning. Dog friendly. Food was amazing and atmosphere good too. Boat was running as water was too high but didn’t matter to us!

Only went in for a Latte - great flavour/strength. I have to write 100 characters but only went in for a coffee!

Rude, extremely disappointing, shocking and disrespectful staff! We arrived after making a booking the day before. I booked 2 Adults, 1 child aged 2. The booking itself was pleasant. We got slightly lost, rang in and again very pleasant. Arrived 7 minutes late and walked into a very ‘local’ pub feel. All eyes on us. We were told by the bar person that they were glad we found them. A woman appeared and looked at my Grandson and commented ‘we don’t have highchairs’ I commented that I’d booked ahead with a child on the booking? She said she would go down in the cellar and dust something suitable to bring up then asked me if I had a chair in my car???!!!! We approached the bar and I said I was confused as I’d booked a child ahead of coming. I was ignored, I said once again and the younger woman behind the bar looked at me and in a slightly raised voice utttered ‘well, yes she’s gone to get you something hasn’t she!!’ Based on this experience I told my Friend we were leaving as being treated like this was way beyond acceptable. I wasn’t happy and I let it be known! My Friend and I were left shocked and felt we had been treated appallingly by 2 extremely rude women. Whilst we were putting my Grandson in the car the older women came out and further patronised us with her offering of a dusted off cellar chair and we told her that her colleague was vile and it had gone beyond the chair. She walked off. Having read through the reviews I can see hands have changed and so this may be why I didn’t receive the reputation I had heard of. I have the feeling they felt they were above us! I’m not easily impressed so their Morgan cars and gold large Baroque chairs only further deepens my suspicions that they think they’re better 🤣🤣

As we entered the lovely lady came to us with menus. Food was brought to us on hot plates and presented very nicely. We all enjoyed what we had. Thankyou will return.