The Carnelly Restaurant in Rotherham

The poorest service I have ever received in any hotel I've ever stayed in and I have experienced some shockers

Beautiful food with a nice variety to choose from and they were very flexible on Varying it as required , great service .

Stayed overnight and had a lobely 3 course meal served by efficient and friendly staff. Couldn't fault it.

Really enjoyed the meal we had. Staff were friendly and attentive. Obtaining a second drink via waitress service was a little slow in arriving, only 3 tables occupied but did not spoil the meal.

Extremely slow service,so much so that some of our table had to start eating whilst waiting for all the meals to arrive.I don't know what was going on as we were right next to kitchen.Also staff quite unprofessional as they seem to let there guard down in this location & chatted to each other here.Food was dry & mediochre,v.strange treacle tart made of who knows what,biscuits??No atmosphere at all,a very soul-less place

Don’t eat here. Cold bland and late food. Complete waste of money. Cold gelatinous fat in the need cheek, stale bread on the afternoon tea and waiting over an hour for mains

Short and sweet, we found the menu simple but the execution brilliant.. The food was part of our package for the weekend and it did not dissapoint. Amazingly cooked steak in the evening with hearty and customisable breakfasts in the morning.

We ate here for 2 evenings along with breakfasts. The food was fantastic and fresh. Service was friendly as well. Would eat here again.

This restaurant situated in hellaby hall hotel is amazing value for the style and quality of food. The portions are generous and perfectly cooked and a lot of imagination has gone into creating and presenting the food. Try the grilled Pollock for main and barbecue pork for starters. Sadly we were too full from these to attempt a pudding. The service was a little slow, but they were busy and good food is worth the wait. Excellent Breakfast on the Saturday morning. It was easily the best I have eaten in a long while. Compliments to the chef/kitchen team. Cannot fault anything.

The hotel had recently changed the menu and unfortunately it was not for us. I have to admit I am a fussy eater but could only find food suitable for me in the desert section. My friend who eats a wide variety of food could not find anything to her liking either. The staff were extremely friendly and helpful and explained that the menu had just been changed that week. They did offer us bar meals but they were obviously to be eaten in the bar and not the restaurant. We decided to choose meals from the bar menu which offered a better selection.The restaurant itself is cosy and clean and we did use the facility for breakfast on both days. The buffet breakfast csyeted gir all tastes from cold meats and cheese, cereal, full cooked breakfast, toast, juices and tea and coffee. You certainly left breakfast ready for the day ahead. The breakfast staff were helpful providing us with information on local walks and historic places to visit.A big thank you to the Manager and his wonderful team.

Stayed 2 nights whilst with a coach party. Really impressed with all meals we had. All food was of a good quality and was served piping hot (which was a feat in itself with 40 people in our coach party plus another coach party being served at same time) by friendly accommodating staff. In the morning we were greeted by Wendy and James kept the buffet breakfast well stocked. Again all the food was of a good quality and hide and hot. Would love to go back.

Dined here once again . Just wanted to say that we have always had a nice meal here in the past but this time it was way above expectations. Even though the place was packed we had a 5 star meal. The presentation was a big improvement as was also the food, we had the chicken terrine for starters [ please add some toast] very nice, followed by the slow cooked braised beef rib , that was amazing, will not forget that. A big thank you to all that were involved in making and serving this meal, and also for the great breakfast in the morning, and of course the lovely Wendy for my fresh eggs.

Na de overname had ik verwacht dat het restaurant een upgrade zou krijgen. Nieuw meubilair, dat wel, maar het eten is van dezelfde kwaliteit. Geen aanrader voor dus.

The Resaturant belongs to the Hotel Hellaby Hall, mostly visited by residents. No special food. Regular cuisine. The surrounding is not very cosy . Bar food next room ist the alternative. Different are the special wedding or event locations in the Hellaby Hall Hotel

Was never offered a wine or drinks list, warm salmon was cold, bioch bread served with soup instead of crusty bread. Barnsley chop was served without steak knife and had to ask for them. Vine tomatoes were squashed under chop so was just a mush. The food was tasty and the pepper sauce excellent.

We got a deal on booking.com for half board really fantastic deal bit limited on the time for a table but 8.15 pm was perfect for us we both had the soup which was Coriander and carrot which was delicious and what a change to be served with a piece of focaccia bread instead of a boring roll then we both had the steak and lovely homemade chips loved the rocket and Parmesan salad served with it although the restaurant was pretty busy with several parties eating we were served very efficiently by lovely friendly and helpful staff can't wait to go back

Had a nice meal Friday evening, we quiet in the restaurant, service came in a timely manner. We’ve eaten here before but not for 2-3 years.

I met a friend who was staying here for an evening meal. Saturday is obviously not a good choice as there was a wedding, coach trips and spa days going on. They were obviously short of staff, a long wait for drinks and only one person serving. Dinner was ok , but prawn cocktail consisted of a few very cold prawns on a lettuce leaf and a smear of dressing, completely tasteless. The main was ok but then we waited half an hour for dessert. By this time it was almost 10 and we were going for another drink but when we saw the queue we gave up. Everyone was friendly and apologetic about the wait. It's a pity because it's a lovely old hall, but not shown at its best

How our dessert was presented. The lemon tart consisted of about half a jar of lemon curd in a pastry base. Not 4* quality at all.

Staying here on business so thought I would give The Carnelly a go. Chose from the Table d’hote menu as it seemed reasonable at £20 for two courses, £25 for three and had some dishes that caught my eye. First course, duck liver parfait was an unmitigated disaster although plated presentation was good. I honestly cannot really describe the taste of the parfait. It was so bland and insipid that I was moved to suggest to the waitress that it had been no where near a duck or a liver. A very slight ‘ week old tuna’ whiff only reinforced that opinion. If that wasn’t bad enough the texture can only be described as something akin to egg boxes soaked overnight in curdled milk.

Wow. First class food, good portions so tasty and well presented. Plenty of choice, everything we had was cooked to perfection. Really lovely service and well priced.

The meal was part of a spa package. A small but good menu. The dishes were presented well and very tasty. Only niggle was the cutlery was wrapped in the napkin meaning you had to set the table yourself as you would do in a cheap pub chain restaurant.

I ate here twice whilst staying at Hellaby hall.

Raw meat served at the main meal and raw pork served from the hog roast in the evening.big thanks to McDonald's from up the road for saving people from hunger and food poisoning !!!

Comida encantadora. El personal era genial, pero necesitan más adecuado para mujeres embarazadas como uno de los miembros de nuestro grupo estaba embarazada y pidieron su filete bien hecho y no podía comer porque salió rara/tamaño. Aparte de esto, la comida era increíble y muy sabroso. Algunas de las mejores comida que he probado y el personal es muy cálido y amable, y debe ser el rostro de la hospitalidad. 100% volver aquí otra vez :) 10 de 10 :).

As part of our spa day we had lunch the food was freshly prepared and tasty definitely 4*. I would highly recommend a visit excellent cooking .

Food was amazing had a three course meal, couldn't fault the service, we was even given a free bottle of wine which was unexpected so thank you. Would definitely recommend a visit.

Comida a un muy buen nivel, tenía un club de pollo y la mujer tenía un club de caseros, servido en fishfinger pan tostado el pollo y pan italiano para el casero fishfinger. Una ensalada y un plato de coalslaw

La cena estupenda si solicitado en la habitación se cobrará un adicional de US$ 3. 50 por bandeja. El desayuno es un poco lento cuando funcionar bajo para rellenar. En general, un poco de ajuste necesario.

Visitamos el restaurante para la cena y el desayuno está incluido en nuestra estancia como parte de un offor. La comida y el servicio fantástico, aunque no había mucho para elegir (3 opciones para cada plato) tuvimos la suerte de como lo estaba en oferta. Grandes porciones en general necesita y muy sabroso.

The restaurant offers a varied menu to suit all tastes, the food is good and cooked to your requirements. Staff are pleasant and helpful. Will definitely eat there again.

Our package included a 3 course dinner We also received a glass of prosecco each There was plenty to choose from on the set menu Portion size was great Food was fresh tasty and cooked well They even serve homemade chips Even if we weren't getting the deal The prices are very reasonable Staff were lovely and friendly But felt the actual service needs to up its game

Good quality food, breakfast was very good, choice on main menu is limited if staying for a long period

Absolutely gorgeous food, we all had 3 course and all thoroughly enjoyed it, nothing was too much trouble!! Thankyou

Breakfast was good, with a good selection of hot and cold buffet style available. Evening meals were really good - we had 3 courses each of the two nights. Afternoon tea was great too!

Breakfast was lovely and I know what I'm talking about as I own a cafe. Loved it all. Staff are really atentative definitely recommend this place

Cannot actually comment on the food as we didn't get to try it. Menu was totally different to advertised (much much less choice) and only one vegetarian option which did not look or sound very appetising at all. More expensive than advertised too. Terrible ambience in a dreary looking room with only one other couple and another couple leaving for the same reason as us. Left very disappointed and had to find an alternative which on a Saturday evening can prove some what challenging.

Was included in our stay/deal, a good choice on the menu not trying to be anything that it's not which was nice. The breakfast was also great with loads available.

Honestly, i was not expecting this refined cuisine in this Restaurant. Facility is no the best but food was a really positive surprise.

We ate here while staying at Hellaby Hall and found the food to be of good quality and good value. The service was great too.

It's a little bit pricey here and at first I was worried because there weren't many vegetarian options but I had the gnocchi and my God it was delicious.

Super staff , fabulous food with a great varied menu to choose from.Also visited for breakfast, excellant!

After being served over an hour after our original booking time, 4 of us enjoyed our family birthday meal. Although I had booked for 7 pm, we could not be catered for because a coach load of tourists had arrived. Food was good and my gluten free diet accommodated.

We were staying at Hellaby Hall and had been travelling all day so decided to have a meal at the Carnelly. The staff were friendly and helpful but the food was mediocre - the best bit was the dessert. The staff intercom system was intrusive. We had asked for coffee but waited ages and then just gave up.

The food was excellent and the staff were great ,we did have to wait to long for our order. The menu has a varied selection

I have already written a review on this restaurant (Terrible) I would not eat here again. They were not very accommodating even though i was staying at the hotel. Dirty Glass on table and Dirty Cup at breakfast.

During our stay at Hellaby Hall Hotel we had an evening meal in Carnelly Restaurant. The food was lovely. The staff were friendly and very efficient, it wasn't very busy but they did have a coach party in this did not stop their attention others in the restaurant.

Ate there last night. Very good food, and the staff are helpful and friendly. Nothing is too much trouble.

Enjoyed a 3 course meal whilst staying in the hotel. restaurant was busy but staff were quick in seating and serving us, had a table by the windows which overlooked the gardens, which was lovely. food was beautiful! Just enough, served hot, and cooked well. we had potato & leek soup, pork, and bakewell for dessert which was delicious!Staff were so friendly and attentive, the lovely man serving us was even nice enough to take time out to take a photo for us. We really enjoyed our evening. Only small complaint was how warm it was in the restaurant. This made us seem to rush our meal just to get out to cool down. Very hot! Felt sorry for the staff.

disgusting and seriously overpriced, slow service, did not clear away food, horribleAND PRETENTIOUS !

Title says it all...... Amazing food, amazing presentation, amazing staff 5* venison, duck and rib eye steak were so flavoursome and tender chef really does need amazing praise for their food

Please see my Hellaby Hall Hotel review.2 & 3 courses packages offered but items charged singularly hence totals dont match.

We visited The Carnelly Restaurant on Easter Saturday whilst staying at Hellaby hall for the weekend. The menu was very appetising with enough choices to consider but not so extensive it felt like a book and you had too much to think about! Our staff on the night really deserve a special mention - Kat (right spelling?) and Becky, who both provided outstanding service throughout. It was very busy in the hotel as there was a large wedding going on and both ladies were periodically covering the bar I believe. Brilliant ladies!The restaurant proved to be an excellent dining experience - it really could not be faulted. We both had the pigs cheek with Asian salad to start, then the duck. Just delicious. Dessert was a mix & match with a chocolate mousse & cheeseboard. Superb service throughout & great food. Ask for one of the tables in the recessed window areas - it almost feels like private dining. Drinks are a reasonable price and the house white is a delicious Sauvignon Blanc, Highly recommended. It was a really relaxed, pleasurable evening and one I cant wait to repeat.

The food was OK but nothing special, it was cheap n cheerful. The main thing is that the wedding went well and everyone enjoyed themselves.

The Chefs are definitely experienced. We had the vegetable soup to start with followed by the duck. Wow flavours!! The breakfast had excellent choices

We had two days of breakfast in here whilst staying in this travelodge type establishment. Disappointed by the 2* hotel (definitely not 4*), we anticipated a pleasant breakfast. Not so. The first morning was like being greeted by feeding time at the zoo. There was a large group of footballers/ rugby(?) sitting across several tables dressed appallingly in their kit of shorts and t- shirts (really in a 4* hotel??!!) all piling plates high over several visits to the buffet bar (no table service or anything cooked to order) so there was very little left. Then they decided it was a great idea to start playing some kind of match on one of the many gadgets they all were incapable of putting away, so we were all treated to shouting, screaming and general mob mentality of a sports match. Staff did nothing about this but they should have been told to turn it off. They were all running round like headless chickens seemingly doing nothing. Second morning was just as bad. Nobody greeted us at the door so we stood several minutes before walking towards staff who then all disappeared into the kitchen. When one returned they directed us to a dirty table, which was badly cleaned and reset hurriedly when we returned from the buffet. This was very quick as there was hardly anything left. 3 pastries, practically empty cereal bowls and what was left of the hot food looked horribly picked over. Toast is a make yourself machine, which invariably under or over cooks it. No glasses for juice and 3 people were standing about waiting for them. Dreadful. On the reception deck we saw the list for Mothering Sunday lunches. One family of 4 adults would've been getting a shock when their bill for food (without drinks) was coming to just under £100: that's 3 weeks worth of shopping for us!! Hope their service is better as we were extremely surprised at this 4* (!!!) service. The only good thing was the view out of the window into the garden on our second morning.

I couldn't stand the thought of eating depressing smelly place .The room is berift of any character whatsoever and very little attempt at making any festive decoration had taken place - in fairness the Christmas menu wasn't on but on 17th December with the reception decorted you would expect something.Has Basil Fawlty relocated I wonder ?

Staff running round like headless chickens as they are very unorganised. Not enough choice on the menu but food is cooked well.

Amazing food presentation was lovely where great wonderful friendly staff service was excellent deffo visiting again

Wasn't too impressed with food served to myself. Vegetables were so hard they were inedible. I had honey glazed duck but ther were so many bits on the plate I couldn't tell..

I had lamb steak woth potato rosti and the wife had vegetable pasta.Mine was fine lamb was cooked great and rrallu tasty. However the pasta was meant to be ariabata which is meant to have a kick to it but was really bland.Breakfast was great, plenty to choose from and tje staff were pleasant

Visited here for dinner on Saturday 20th June after reading about it in the AA Restaurant Guide and so had high expectations. After the experience I just wasn't feeling as if it had been a great meal or night out.A large part to play in the reasoning for this was the level of service, which just wasn't attentive at all. Due to the waitresses not walking the floor they did not come across to ask how the food was, or to take any drinks orders. The only chance that we had to get drinks was when they took our food order after a period of time and then when they delivered the food. They just didn't seem bothered at all, and this could play a large part in whether they retain their one AA rosette, especially as I would not be interested in coming back after this experience. Something should also be done about children from the hotel (who were not eating in the restaurant) to simply be allowed to run around within the restaurant itself. This made it look a bit chavvy.The quality of the food was extremely mixed with some very low points, but also with some very high points. As a starter I chose the oxtail ravioli with celeriac puree, capers and a tomato reduction. It sounded so great on the menu, but it was extremely disappointing to then just be presented with one piece of ravioli that was watery and lacked any flavour at all. All of the flavour from this starter came from the other components of the dish instead of the ravioli itself. Avoid this starter and choose something else.The main though of 16 hrs braised rump of beef with boulangere potatoes, fresh horseradish jus and baby vegetables was simply divine. Everything on the plate was cooked to perfection.The dessert of warm carrot cake with edible soil, sweet fennel sand, toffee baby carrots and a caramel sauce was nice, but did not provide a wow factor.On the whole this experience was a very mixed bag (and so resulting in an average rating). The beef dish was amazing and the desset was nice. However, the ravioli dish was extremely poor and the service was such a let down. As a result of this I would'nt go back and would advise potential customers to be wary if they are looking to book this restaurant for a special occasion.

The menu was wide ranging with some interesting combinations and yet included classic dishes for the less adventurous diner. The food was excellently prepared and beautifully presented and the sevice was just as good.

Cheap and nasty sausage poor selection bean juice... Where were the beans ,poached eggs ...bullets. Two days running diy tea in a four star!

This the restaurant within Hellaby Hall went last year one night real enjoyed it would recommend good food with a nice atmosphere

Booked out Christmas party wth a take that tribute band. On the website and Facebook it advertised as pay bar to 8pm then free bar (certain drinks) after. We arrived at 7.45pm and bought drinks as at the bar. Food was served at 8pm prompt. This was when all the problems started. The food arrived stone cold. So cold that the mash potato was solid and could be sliced. Yorkshire pudding looked impressive, although when it tried to cut it, it was so dried out it shattered. I asked for some gravy as none was served with the meal, and I jest not it arrived in a sugar bowl with a spoon. Left most of the meal, so went back to bar for a drink. Ordered a pint of carlsberg only to be told I had to pay. after a discussion with the barman (who agreed it should be free), a manager arrived, with a brochure in hand and pointed out this particular night did not include free drinks. I showed him the website asking where it said that this particular night did not include free drinks. He accused is all of jumping on the band wagon, and demanding free drinks saying that we should have read the brochure. We booked it off the website not through a brochure. He the. Offered to give every table a bottle I wine. I refused as there were 10 people on our table and would only have had a dribble each. I discussed this problem with the rest of the table and decided we would leave as we were getting no nowhere. 4 of the other table left at the se time as us, most if the were younger than us and not brought enough money to stay and buy drinks ll night. What a disgrace. DO NOT GO HERE

My husband and I booked a special evening meal as we had recently taken our children to University over 250 miles from home and it was a very special , emotional time and wanted a memorable evening. That it was .... I have never spent £140 on four people and left a restaurant in such grand surroundings so dissapointed. The food was just a joke. The service was non existent. The starter was cold goats cheese with brown wilted lettuce, the main course was fatty lamp, with one green bean and re heated potatoes and the dessert was creme brulee - raw custard (separated) and thick toffee that bent the spoon. Total disaster and an evening that should have been wonderful - ruined totally.................

Bought a voucher from Amazon for a Sparkling Tea for Two and was disappointed with the way the sandwiches and cakes were presented. I was expecting it to be served on a tiered serving tray (as you would) but it came on a slate board. Both my husband and I thought the sandwiches were a bit stingy and too many cakes were served (4 different ones and a scone). The tea cups and saucer were mismatched and the ladies next to our table have to change their cups from an empty table because the tea cup that was on their table was chipped. It was a shame, as we were really looking forward to having a "proper afternoon tea". The lady who served us was really nice though.

Evening meal was really nice. Staff were really nice at evening meal. Forget breakfast waste of time food atrocious, no organisation. Look after yourself, no staff to help.

Dirty uncleared tables at breakfast, poorly prepared food ie salmon roulade starter hadn't been defrosted...chicken and veg VERY over cooked dessert pitiful plus had a half dead bluebottle in it.....

We went to the Hellaby Hall Hotel restaurant as part of the Hi-Life scheme. The food was of an excellent standard if on the small side. The service was good but a little condescending. We were told what the soup of the day was, which was made with a sort of reduction. The waiter said the reductions proper name and said "and if you don't know what that is, please don't be embarrassed to shout me!". Luckily my fiance is a food teacher and we didn't need to! My dessert could just about fit on my spoon in one go! The starter and main were really well prepared and the veg was magnificent.

Despite a high number of staff and a low number of diners, service was poor with staff forgetting and confusing orders

The food was very nice, tasty, well presented. The staff very helpful and pleasant , always willing to 'ask chef'. Room was very nice, tables well laid. It is expensive as you would expect from a hotel and the drinks bill is high. Nevertheless if you can afford it, great.

Brilliant friendly service, stunning setting and decoration,fabulous afternoon tea with cakes, dainty sandwiches and champagne - a truly wonderful experience which left us all feeling very spoilt

We went to the Carnelly Restaurant at Hellaby Hall with a Groupon voucher, and we didn't have particularly high hopes, even though we have sometimes impossibly high standards. The meal was absolutely amazing, we had fish cakes which were beautifully fresh, followed by gnocchi for me and a beef roast for my husband; both superb. However the highlight of the meal for us were the puddings, we chose vanilla cheesecake and I've never tasted anything as delicious at a restaurant . We had a large glass of red (and by large I mean "bucket") included in the deal. The staff couldn't do enough for us and we had such a fab afternoon.We were told that Hellaby Hall had just hired a new Chef, so please near this review in mind when you read the older reviews below which may now be defunct due to this exciting change of staff.Well done Hellaby Hall, you're on again up there with Aston Hall and the Sheffield restaurants.

Enjoyed a lovely 3 course meal in the carnelly restaurant at hellaby hall hotel lovely suroundings too and excellent staff would definately reccomend for a special meal we stayed in the hotel too so no taxis or driving well worth a visit

We have just had our work Xmas party at Hellaby Hall, and we had heard many good things about the place so were looking forward to a good night. This was short lived!I can honestly say that the food was quite possibly the worst I have ever had the misfortune of tasting. After the starter of Tesco value oxtail soup, came the most rediculous excuse for a Xmas dinner I have ever seen. It was a cross between hospital food and an inflight meal served by Ryan Air. The potatoes were practically raw, the gravy was lumpy, and I'm not sure what the turkey substitute was but it was very rubbery and fatty. Cheesecake was for desert, without a biscuit base, which I thought was very original, some may say it was a mousse, but I've had better tasting Angel Delights in my time so couldn't possibly class it as one. Overall we had a great night, but as you have guessed, the chef needs to go back to college sharpish.

We arranged a "half way meet" with family yesterday lunchtime in the Bar. The interior of the hotel was much better than the initial impression. We ordered from the bar menu and waited for about an hour ( maybe longer) only to be then told that they did not have 2 of the 3 things from the menu which we'd ordered. Although the staff were apologetic, we felt this should have been relayed to us earlier. We subsequently left and eat elsewhere feeling quite let down. We would not return.

Stayed here for a wedding. The hotel its self was fine. The staff let it down badly! Check in was fine. We then went to the bar for lunch. Ohh my lord. Slow young inexperienced staff. No tables cleared. Then at night in the main function again very slow young bar staff. Took forever to get served. Everyone was moaning. There was a man that may have been a manager floating about but hardly saw him. More experienced staff needed! Manager should have been behind the bar to see! Seems they charge over the odds for drinks and pay minimum wage for young staff. Management need to be present more and manage staff better.