Based on 6.329 opinions finded in 2 websites
Based on 6.329 opinions finded in 2 websites
Nº 1310 in 4016 in Birmingham
Nº 148 of 345 Other cuisines in Birmingham
Opinions
Went for brunch on a Saturday morning. They didn’t seem quite ready for customers but all was good once they got going. Lovely spot overlooking the canal basin. Looked like a great set up outside with an external kitchen.
Stacey Ash . 2025-03-30
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We had a lovely time, the food was good even when the kitchen was under pressure and the drinks kept coming! The restaurant is decorated beautifully and the staff were all fabulous. I work in customer service so I like to recognise when I relieve great service. Daniel looked after us wonderfully. He provided excellent service with a smile and couldn’t have done more for us. We would come back again just to see him!
hayley h . 2025-03-29
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Had a super tasty steak with yummy peppercorn sauce. Great cocktails. Definitely would recommend
Louisa Chan . 2025-03-29
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We didn't eat, so can't comment on food but there was live music on and they, and the atmosphere, were brilliant.
Fiona Peers . 2025-03-23
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Beautiful restaurant, lovely food with good veggie options! ☺️
Jade Kemp . 2025-03-23
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Can’t say I really enjoy the food here, they have a really good selection of dishes, but it’s too international, they tend to be a master of none. At least the baked cheese and bread was tasty. So was the crispy duck and wrap. Overall environment is really nice and relaxing. The staff are really nice and friendly. After dinner, we went downstairs for some drinks and listen to the live singing performance, which was really enjoyable.
gary ong . 2025-03-21
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Food was ok. Great service we had a large group and they catered for everyone. The beer was excellent.
Jonathan J . 2025-03-17
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Visitado el sábado por la noche con amigos (y nuestro perro). Fue muy ocupado, pero el personal era amable y eficiente. La comida era deliciosa (3 de nosotros teníamos los kebabs colgantes) Yo tenía los langostinos tailandeses que eran fantásticos. Mi compañero tenía los platos pequeños que realmente disfrutó. Sin duda recomendaría y volveré. Yo diría que no volvería a tener el pan pitta, ya que costaba más de £ 3 y no era nada mejor que uno que se obtiene en un paquete de un supermercado por una fracción del costo.
DJS . 2025-03-16
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Wonderful and cool place, great location, very friendly staff, and the food was great.
Charlotte Heystek . 2025-03-15
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felicitación a Sam por ser el mejor servidor, muy atento y amable. la comida y las bebidas eran geniales. sin duda recomendaría
Mimz . 2025-03-15
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Daniel was amazing, friendly and attentive service yet staying very professional. Make the experience great! Thank you daniel!
Global20242122639 . 2025-03-14
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We had a great early evening meal. Good food, attentive staff and a nice atmosphere. Thanks in particular to Hugh for looking after us so well.
Phil K . 2025-03-08
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Perfect. Succulent. The restaurant is very beautiful We enjoyed ourselves Congratulations to the cook and service.
Victor Baijot . 2025-03-08
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Food and service decent but cocktails were load of rubbish. Over priced and under delivered just weak juice. Had to send one back as nothing like first one. Cocktail making is an art form if your gonna serve them then pay for skilled mixologists.
BusyR 345 . 2025-03-08
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food took a long time and when it came out i ended up having stomach problems after eating it . i felt sick and had to use the bathroom a ridiculous amount . not worth .
Nathan Volante . 2025-03-07
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Great service, lovely pub, amazing happy hour especially great if weather is nice and sit outside by canal
Ben Z . 2025-03-06
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Exceptionel good service. The burgers are fantastik with very strong and good taste👍 Super nice location
Thomas Graugaard-Nielsen . 2025-03-06
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Yes they ran out of fish so I had to choose an alternative from the menu. And yes the service was very polite but a little slow. But if I wanted speedy service I'd have ordered a takeaway. What I got here can only be described as absolutely outstanding, both in taste and presentation. That together with the ambience of the atmosphere within the restaurant. Undeniably the best food experience I've ever had the pleasure of being witness to. Absolutely highly recommended.
Stephen Tye . 2025-03-05
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The manager, John accommodated us without an advance booking on a concert night at the nearby arena. Had the sharing kebab which was really good 👍 lovely decor in the upper bar. Definitely worth a visit, will return when we are in Birmingham in future.
H Palmer . 2025-03-04
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Loved the staff ‘ Alice 🫶🏾’ very much friendly articulate and helpful, food atmosphere environment esp toilets super clean
Michelle Mariga . 2025-02-28
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Booked a table for two, got seated downstairs most likely due to a lack of room. Loved the food and live music, but a little too noisy. Would definitely recommend going though!
monicahpatel . 2025-02-26
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I had been wanting to visit for quite a while and when we did eventually come, I left disappointed. I was served the wrong drink 3 times. The meal itself was okay. Nothing special. Their “famous kebab skewer” really wasn’t worth the heavy price you pay for what little you get. And it was just a bit meh. Location is fantastic and the lights light up the canal really nice. It was a shame as we wanted to come and it was really nice scenic wise, to be let down by the food. Atmosphere was great too as they had a man & woman duo on at the time who we great
Aaron . 2025-02-24
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It's nice. Like an upmarket Flapper lol
U T V . 2025-02-23
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Great restaurant. Food was fabulous, not a single complaint. Amazing collection of cocktails to choose. Will be back soon, hopefully.
Sharon Friel . 2025-02-23
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Yummy vegan burger and cheesecake! Sam provided excellent customer service.
Siobhan Douglas . 2025-02-23
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Be careful to check the invoice carefully. The drink that came by mistake, supposedly offered, was not. They charged us for the à la carte dishes instead of the menu! We checked too late.
Philippe Fouquet . 2025-02-16
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I don’t usually leave negative reviews, but unfortunately our Valentines date was completely ruined!! 🚫 Booked a table for a Valentines meal at 9:15, excited and incredibly hungry as it was already late! On arrival we were told they were running behind and so we would need to get a drink at the bar first, which was initially understandable as it was a busy night. Unfortunately, this ended up being about an hour wait, not being seated until 22:10! Throughout our wait, we hadn’t been updated or tended to at all and so the whole service felt cold and uncaring. Naturally, we were now starving but decided to stick it out because we didn’t have any other options. We had assumed that because it was now over an hour after our reservation, they would tend to us quickly. Unfortunately, we were wrong and didn’t receive any communication or service for the next 25 minutes. Realising that there was no way we were going to be eating, or even talking to a member of staff any time soon, we bailed home and ordered a Chinese 🤣 To be busy on Valentines is completely understandable, but to have no service for an hour and a half after arriving on time and offered nothing as courtesy, never mind any empathy from the staff, is unacceptable and poor management. We trusted the Botanist for a lovely evening and unfortunately had our plans ruined. £30 spent on 2 Ubers, 2 glasses of white wine and an incredibly disappointing evening 😕
Matt Rutter . 2025-02-15
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Waited 45 mins for our table we had booked at 8:30. When our starters came the arancini were cold and we were told they would be removed from our bill but weren’t. Mains eventually came at 10:30pm. My burger was cold but my partners food was ok. The guy serving us and the host were friendly so is a shame to leave a bad review. We were given a free round of drinks to compensate the long wait for our table. Probably wouldn’t come back.
ellen randall . 2025-02-15
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I entered this restaurant at 20:20 (14.2.25). A woman wearing a grey cardigan and leather pants, was very rude and unwelcoming. I had a table booked for 20:30 . She told me to wait until 20:30. She didn't even tell me to enjoy a drink at the bar. I waited until 20:50 and I got zero service. I walked out. Terrible experience.... will never return
Liam Walsh . 2025-02-14
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Unfortunately, and £300 lighter, it's NOT a good experience. Downstairs towards toilet area sewage smell, really bad that's before you get to the toilets by pool tables. The table we had we had to clean as there was food stuck to it and glass rings on the table top. Most came off when we cleaned, and the cutlery box checked your area first. They didn't have Coke Cola, what the heck, and quite few of the cocktails you couldn't have due to the fact they did not have the ingredients. My food had mention of the power of the heat from the species used on the bravas said spicy but not how hot spicy couldn't eat it. Staff tried their best, but owners manager sort it out and were beware they automatically put service charge one, they did mine £29.17 🤔 didn't mention they had. So won't be going g back lot of expense cocktails not cheap, food not cheap bit of a make over be nice, like the type of vibe they had but clean it up looks tired but don't loose the atmosphere of the decor.
Kath . 2025-02-13
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Perfectly OK food, but too expensive compared to other places in the city. Poor acoustics. And rather a shame that the waiter himself tipped 10 percent into the tip.
Peter Hertz . 2025-02-04
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Food was average, chain type food.
Peter Johnson . 2025-02-01
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Christmas Dinner set menu offerings were poor for £45 cost (+£5 for thin overcooked steak). School Dinner level of food.
Jack Matthews . 2025-01-27
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Booked Work Christmas Party here for 12 people, booked well in advance with orders taken before, weren't seated for an hour after our booked time and so busy had to stand in the cold outside, when were were finally seated we had to lay our own table. Food was promised shortly afterwards, 2.5 hours later we walked out due to no food. Management hid away and we had to seek them out and chase constantly. What you did deliver for starters was cold and inedible and left I reached out by letter - no responce I reached out on social media (X) - no responce I would never go to this restaurant again or put my trust in the business to serve other local businesses as you ruined our Christmas party
Chris Beer . 2025-01-27
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Fantastic pub! We loved going to meet up with friends here. Service first class, food amazing and an amazing location tucked on the canal. The pictures don't do it justice. We will definitely be returning and highly recommend!
Leon Barnfield . 2025-01-25
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Nice place with a decent selection of beers. Very expensive though. Caters more to eating than drinking.
Mark Daley . 2025-01-25
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Food & service was lovely Thank you Sam! We ordered the shearing skewers with 2 chicken and one pork and they were both fantastic and the fries were immaculate
Olivia T . 2025-01-18
MORE AT TripAdvisor
After a poor start with other servers Daniel saved our experience at The Botanist. Finding us a better table and giving us excellent service throughout. He deserves praise and a raise!
Vanessa L . 2025-01-18
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Food was served with a smile tasted great too. What more can you ask for!
Mark . 2025-01-17
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Absolutely loved the place. The staff, the food and the overall service was great.
Mehul Bhavsar (mez) . 2025-01-06
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Visited recently with colleagues. Considering it was a pre booking they ran out of a few things on the day and appeared to mix up some orders. The table we were given was in a dark dingy corner not very accesible or inclusive for a big group of people, and despite other table options there appeared to be a massive reluctance from management or staff to try and help us . The food itself was very mediocore with the worst christmas roast ever. The pigs in blankets looked as though they had just left the pig and the overall food lacked taste or substance. Irrespective of the festive season, being busy and under pressure; I won't ever return, nor reccomend either
rebecca g . 2025-01-03
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The Botanist has always been one of our favourite chains, and we’ve enjoyed visiting our local branch many times. Unfortunately, this location was an absolute letdown. When we arrived, the restaurant was nearly empty, with only 3 or 4 other tables occupied. Naturally, we expected quick service. However, this couldn’t have been further from reality. The staff were often seen standing by the kitchen window chatting, yet very little food was being brought out. After an excruciating wait of about 1 hour and 30 minutes, our main courses finally arrived. By then, we were left rushing through our meals as we had a show to catch at Symphony Hall, which, luckily, was just down the road. Had we checked the reviews here beforehand, we would have thought twice about dining at this branch. Such a disappointing experience compared to the excellent service and food we’ve come to expect from The Botanist elsewhere.
Chris Manton-Maund . 2024-12-30
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Service very slow, starters were ok but nothing special, hanging lamb kababs were very disappointing in size and flavour. Cleanliness and value for money poor.
5Boffee . 2024-12-30
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Top venue, friendly and helpful service, excellent food quality, from the entrance to the dessert! Gorgeous environment! It's a shame to stop at 5 stars!
manuel bernardi . 2024-12-30
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Had a lovely Sunday roast here today with my daughter before going to a concert at Symphony Hall. I had the belly pork, she had the chicken, and both were delicious and came with a selection of really fresh vegetables, roast potatoes, yorkshire pudding and a little jug of gravy. We ordered cauliflower cheese and pigs in blankets as additional sides which were also very tasty. Service was quick and friendly too.
Shortbreaker66 . 2024-12-29
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Went here on Saturday night with a 7pm booking. Atmosphere was amazing quite busy but not rammed. Seated right away amazing food good drinks fair prices. Only reason I didn’t give it a full 5 stars is because we wanted to stay for a few hours after eating end enjoy the live music but the band that were on were awful so sadly we left straight after we finished eating. Definitely worth going to though will def be going back again in the new year
Adam Davies . 2024-12-24
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A lovely server called Benjamin went above and beyond and helped my mum who had a leg injury by walked her all the way to her car.
Amelia Blythe . 2024-12-23
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Our group of 4 slightly senior folk were very well served here. The speciality kebabs were especially tasty. In particular, our very charming server looked after us not only efficiently, but also with friendliness and beguiling humour. She made our pre Christmas reunion lunch a joy.
David . 2024-12-19
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Terrible service. Two hours after lunch booking time and still no food. Staff unaware and uninterested. Do not go to the Botanist.
sie uan . 2024-12-14
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High praises to the gorgeous young lady (I didn’t get her name, but I think she was the manager) 😊 This is what happened: Group booking, festive menu, only one vegan main, which I couldn’t eat due to ingredients which are not compatible with my food intolerances… But! I was truly impressed by the patience and kindness of the manager! I tried to email the venue starting eight days before to avoid any food drama at the table in front of everybody, but the response was extremely poor to non-existent. Talking to them on the phone was impossible, as the automated service only makes you choose between making a booking or cancelling one - no chance to speak to a human being - and that’s why I then tried with the emails. Six emails later, nothing was resolved - and no one at the venue knew anything about my dietary requirements, which I tried to advise of starting on Dec 5th (dinner was yesterday on Dec 12th). The only half reply I got out of those emails was from another manager who couldn’t even spell his name correctly (apparently his name is Vlad but he signed himself as Vald at the end of his unhelpful email)… She was brilliant though, she sorted me out eventually and with a smile on her face - without making me feel uncomfortable - which was extremely appreciated! 🥰 I don’t know her name, but I would like to express my sincere gratitude to her and to the chefs as, against all odds, I actually managed to have an amazing dinner!!! 😍
Gioiack . 2024-12-13
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Arrived for a work Christmas lunch at 12.45pm, ordered drinks at 1pm, ordered food at 1.10pm. After chasing and chasing for where are starters were, food arrived at 2.05pm. Starters on the Christmas set menu are a sharing platter (no other options) with the generous ‘one of each item’ on offer. So 1 hr 20 mins after arrival, we received one single pig in blanket, a single piece of chicken, a quarter of a tiny Camembert and a dollop of humous. Two of our guests had to cancel mains and leave because they had to get back to work. By 3pm, after chasing and chasing again, and 15 mins after the end of our booking, no sign of mains. We were told ‘kitchen said it’ll be a 5-10 min longer wait but I’d take that with a pinch of salt because it’ll probably be longer’. We said call a manager over and cancel the lot because we had to get back to work - I don’t think expecting to have received mains from a SET MENU after 2 hours is exactly an unreasonable request. Waitress was hardly apologetic with manager even less so, justifying the situation by saying ‘well other tables have had to wait 2 and a half hours’. Seems like they think this kind of wait time (with no previous warning of the wait time) is deemed acceptable. So take this as a warning - only bother booking if you’ve got 3-4 hours to wait for basic food and even less than basic customer service.
Georgia Rose . 2024-12-12
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Exquisite venue. Very busy with Christmas diners when we went but the kitchen were very accommodating and were happy for us to order from the standard menu. Food was very nice and the service staff kept us fueled with booze while we waited.
Darren Wilson . 2024-12-12
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Had a Christmas dinner at the Botanist when we had to deal with lots of cancellations and lateness, however the stuff has been brilliant and understandable. Everyone was lovely and always there to help. Thank you for a cosy night!
Marianna Lacinova . 2024-12-10
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Very slow bar service, grumpy staff, bit scruffy downstairs, could do with a refurb.Expensive for what it is.
Pip Davis . 2024-12-10
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Food was cold (actually frozen in the middle!), and one colleagues food was so late everyone else had finished. Lovely setting but the food was a let down.
MOHAMMED Ditta . 2024-12-09
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20 of us for a work Christmas party, supposedly for 7pm. Starters arrived at 8pm and were quite nice, but after a lot of chasing the mains didn't arrive till 9:30, by which time half the party had given up and left. They were the lucky ones. The "famous hanging turkey kebabs" were burnt but also cold, the veg was rock hard and also cold. Some people had the sea bass which looked like it had been pan-fried for half an hour. £40 a head for that. I hope we got a full refund.
Andrew Wallace . 2024-12-07
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I booked the Christmas 3 course dinner on October 3rd. The above booking was for yesterday (30th November) for 9 people at 8.30-10.45pm. On the evening of the meal, I received a call at 8.08pm saying that service was running late and to arrive 8.45-9pm. Upon arriving at the venue at 8.50pm we were told that our table still was not ready. I asked to speak to the duty manager. Amber, suggested waiting upstairs and arranged complimentary drinks. She mentioned that she was going to see if it was possible to give us the private seating area. After waiting again were finally seated approx an hour after booking time.We ordered drinks and asked for starters to be served immediately due to the time and how late it was. We then waited a further 50 minutes for starters to arrive. At 22.50pm we still had not received our main ,which is totally unacceptable. We made the decision to leave without receiving our 2 other courses. This was our annual get together, our party consisted of people travelling from London and other parts of the UK, it is unfathomable that a pre booked 20.30pm booking , we still did not have our mains by 22 50pm. The manager (Amber)thought it was fit to give us complementary prosecco, for the wait, which we declined. This was not a reasonable suggestion, to supply us with 'more alcohol ', what we needed was food. No attempt to offer/supply us with food, etc starter platters, bowls of chips, nothing. We ended up leaving hungry and extremely disappointed and dissastified . I emailed the venue three days ago to share my concerns but no acknowledgement as of yet.
naydine Taylor . 2024-12-03
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Big scam in terms of food + lots of omissions on our order
Klei D . 2024-12-01
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I paid around 19€ for the tiniest avocado toast I've ever ate + a pinaple juice and half of my order was forgotten
Clem XXIII . 2024-12-01
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Great atmosphere But the food and service are a scam. Very tiny quantities and the staff forgot almost half of our order lmao
Tanguy Leurent . 2024-12-01
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Went for my birthday as previously ate at another Botanist and great experience.......not this time! The place is beautiful but we were in the pergola, freezing cold and the noise was incredible the waitress couldnt hear us order. 90 minute time slot still waiting for food after 60 minutes which we had to chase. Sent the Sea Bass back half a piece looked like it been deep fried rock hard, kebab small and greasey, chips and onion tasted of chip oil. Wish we had taken photos. The waitresses were lovely and very apologetic, we did have the sea bass and drinks taken off our bill but to be honest i would have preferred and lovely quality meal and paid full price.
fiona dakin . 2024-11-30
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Booked a table for 6 at 7pm, ordered food at 7:15pm and we had to leave after 2 hrs as food hadn’t arrived, at no point did any staff members tell us there was a delay with the food, it was an awful experience, I wouldn’t want to book a works christmas party here with the experience we had, we left hungry and frustrated. This is the worst experience i have ever had at a restaurant. The manager did say they were busy as had new staff but this isn’t acceptable after 2 hrs of no communication, the food looks nice if it ever gets served to you.
Andrew B . 2024-11-30
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Went to the Botanist last night for a meal with some friends. It was a lovely atmosphere and the live singer was amazing. Customer service was great and I really enjoyed the food. It was my first time at the Botanist, but I will definitely be returning. The location on the canal is so pretty. Perfect place for a relaxing meal away from the Friday night chaos of Broad Street.
Louis Rogers . 2024-11-30
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Fantastic service 👏 , great food and drinks!
Marz Mistry . 2024-11-29
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Despite the efforts of our waiting staff we were badly let down. We waited 90 minutes for the first food to arrive at our table. Tasty but waay too late. There appeared to be a meltdown between the kitchen and front of house staff. We weren't the only table affected. Cannot recommend this place. It was a shambles.
Alex MacDonald . 2024-11-29
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been here with work for meals and beers - very popular place with the close by offices. Beers brewed on premises (lager types) with two floors to drink in. Nice views over the canal marina from the outside balcony.
Mark Wagstaff . 2024-11-27
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Reliably good food. Friendly service and reasonable value. Good location next to the basin.
Sally Reay . 2024-11-26
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Booked a table and was put downstairs in the out building, freezing cold breeze throughout and quite a few people leaving coats on. Food was pretty decent but automatically putting on %10 service charge without asking is a bit of a pi$$ take. Apart from the couple of issues the place is definitely worth a visit
craig stanton . 2024-11-20
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Absolutely loved it here, came on a work dinner and they managed to cater effectively for a huge group of us. The food was a good standard and the drink choices were decent but the atmosphere and service make it worth the visit, such a pretty spot all lit up tastefully at night.
Rosie G . 2024-11-20
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Most beautiful restaurant i have been to. The food is amazing too 😍🥰
Ololade Aiden-Ekan . 2024-11-19
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Really great food, the hanging kebabs were delish! Waitress was great, not rushed even though it was late.
Kayleigh Houghton . 2024-11-18
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Just had drinks 🍸 was nice place for food if you want food as well
Jonathan Bell . 2024-11-17
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The interiors and the place is really great with water canal around, but the food is okok!
Lakshmi Haneesha . 2024-11-12
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El personal era muy acogedor! La zona de estar con vistas al canal era muy acogedor. Cuando estábamos sentados había un calentador soplando sobre nosotros, lo que hizo que fuera incómodo sentarse allí. Preguntamos si podíamos movernos y esto no fue molestia del personal y nos sentaron en otra mesa. La comida era increíble al igual que las bebidas. Sin duda volveremos! ¡Muchas gracias!
Lily . 2024-11-10
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It was very busy, so we sat outside on the balcony, but this meant we were forgotten. We had a long wait to order and for food. The food was good and the atmosphere inside was good, we just didn't benefit from that by sitting outside.
Tracey Smith . 2024-11-04
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Atendido para un fin de semana de trabajo, un lugar muy ocupado y vibrante. Bonitas vistas al balcón y menú creativo. La comida era buena pero pequeña en porción, en general era agradable.
Sharron S . 2024-11-04
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Came in for some drinks- didn’t get the table we asked for and the service was slow with dirty chairs. Really wasn’t impressed
Rachel Gresty . 2024-11-01
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Food and service were exceptional. Thank you for the little extras that made my graduation celebrations extra special! Special thank you to Dory and Amber who were so attentive when serving us and to Tony in the kitchen for our delicious food. Highly recommend 👍🏽
Becky Savoy . 2024-10-29
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I went here on the 26th October with my family to celebrate my graduation, but it turned out to be a huge disappointment. First, we waited 15 minutes just for them to locate our reservation. After that, we ended up waiting over 90 minutes for our food, only to be told they had run out of what we ordered—and had almost no other options left on the menu so had to leave and go elsewhere. On top of that, the music was so loud we could barely hear each other, which made the atmosphere feel more like a nightclub than a restaurant. Overall, it was an incredibly frustrating experience, especially for a special occasion. I wouldn’t recommend here if you’re looking for good service or a relaxing dining experience.
Joe Cleary . 2024-10-27
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Was looking forward to a nice meal after a nice day in Birmingham, unfortunately that didn't happen, we waited over an hour and asked why our meals wasn't arriving, the waitress went to ask and she said sorry they have ran out of the food we ordered, well she shouted it ,we couldn't here her or ourselves speak for the loud entertainment.
Liz Province . 2024-10-27
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The whole night was awful! We waited 90 minutes for food to be told that the food we had selected was unavailable. We ended up leaving without eating. Whilst we were waiting, the live music was so loud that my father in law had to turn off his hearing aids as the noise was unbearable for him. We complained about the noise along with multiple other tables in the restaurant and nothing was done about it. It was such a shame because we were celebrating a graduation. This is not what I would expect from such a big chain restaurant. Will not be returning
Francesca Styche-Hocknull . 2024-10-27
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Worse experience ever got there a bit early told there was no tables had to wait which is fair we went down stairs and lo and be hold empty tables eventually got a table ordered drinks then meal singer come on and was way to loud even had to turn my hearing aids of lol asked again hour and half later and told our food was not available we walked out drinks were free because of bad experience would not recommend this place to any all five of us were extremely disappointed
Jim Cleary . 2024-10-27
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No estamos seguros de lo que pasó esta noche, pero literalmente todos tuvieron su comida tarde. Pedido a las 8. 15 y a las 9 . 30 finalmente consiguió nuestra comida. El camarero se disculpó, pero tenían que dar facturas con descuentos. El personal parecía estresado y el personal del bar admitió que no era un gran lugar para estar. La comida era agradable cuando finalmente llegó.
Louise088 . 2024-10-26
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THE WORST EXPERIENCE .... EVER. Had a table booked for Saturday 26 Oct to celebrate our dear friend's birthday. Attended on time and was sat in the downstairs part of the restaurant. Shortly after the house entertainment part of the evening began. The volume of speakers used by the female singer and the accompaning organist was so loud the waitress struggled to take our orders. It was impossible to hold any civilized conversation. The obvious discomfort became quite frustrating indeed. We did ask multiple times to turn the volume down or be moved, however, our request fell on death ears (not pun intended). To add insult to injury after 1h and 10min we were still waiting for our meals. At the end we simply decided to leave. Unable to mark the quality of food as we had never received any. Similarily, not much to comment about your customer service as we could not hear each other. And the atmosphere, well, it was drowned out by the amplifier. The Botanist (at Gas Street Basin) .. shame on you. You not only pretty much ruined our friend's birthday celebration but you also failed to deliver what a decent catering establishment usually does, feed customers. It goes without saying that we will vote with our feet next time. On a way back some of us stopped for a sandwich and a cuppa at a local Pret.
Renata Littlehales . 2024-10-26
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--- I recently had the pleasure of being served by Hannah, and I can't say enough about how exceptional her service was. From the moment I walked in, she greeted me with a warm smile and made me feel right at home. Hannah has a rare talent for reading the room and understanding exactly what each guest needs. She was incredibly attentive, quick to offer drink recommendations that fit my tastes perfectly, and even created a custom cocktail that was absolutely delicious. Beyond her technical skills as a bartender, Hannah has an amazing personality that makes her stand out. She’s friendly, professional, and has a way of making everyone at the bar feel like they’re her top priority. Her genuine enthusiasm and dedication to making sure everyone has a great time created an inviting and enjoyable atmosphere. Hannah’s customer service goes above and beyond; she truly made my night memorable. I'll be returning soon, hoping to have her as my bartender again!
aiden martin . 2024-10-25
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I was served by JOE N he was amazing had a great time came with my Nan and she really enjoyed her meal and I did too 😌
Elise Morgan . 2024-10-25
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I loved it and highly recommend :) everything is perfect
Katerina Vancutsem . 2024-10-23
MORE AT Google
The pub itself was lovely, interesting decor with a good buzz. We booked a table at 1.00 on a Sat. The service and speed of food delivery was very poor. We finally made it out at 3.30pm - it took that long to get the food! Nobody checked in on us to explain there was a delay, management seemed non existent - nobody keeping an overview on people "waiting". When eventually requesting some update from staff on where our food was, a cynic might say the numerous staff around actively avoided eye contact. No request of would we like a second round of drinks, so we settled on a jug of water instead. It even took 30 mins to get desserts - which given they were simple ice cream and banoffee seems an extraordinary delay, again we had to chase where the food was - no proactivity. The food was good, when it finally came. Management needs to be far more engaged and pro-actively keep an eye on customers who are clearly waiting for a long time. Surely the ordering systems should be prompting when customers are waiting an inordinate amount of time? So in short food and ambience good, but service was poor, our meal was over £160 for 4 - it should have been better for that price.
Mark Rennie . 2024-10-23
MORE AT Google
Stunning view. I just grab a beer with friends. Will come back to try their food. Friendly staff and amazing atmosphere. The price is expensive, around £4 for half pint beer but worth it. Highly suggest you to sit outdoor if weather is good.
Phy Phy . 2024-10-22
MORE AT Google
Nice food and atmosphere, it was hard to get someone's attention at times to order more drinks and pay.
Dan Clarke . 2024-10-21
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Beautiful view, absolutely love this place. Went there for drinks only.
Divea saini . 2024-10-19
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Staff are lovely and efficient.hardly any waiting time for food.live music and a good vibe.food is good.
Gail Girling . 2024-10-18
MORE AT Google
Just love this place, went early Saturday lunch time and was very quite and the food was amazing.
Jenny Dolman-Thomas . 2024-10-16
MORE AT Google
I went for the sirloin steak, fries, onion rings and peppercorn sauce. Steak was cooked as requested. Medium. It’s was quite gristly/fatty which was a bit disappointing for the price of £28, I would have expected better. Everything else was good though.
Denise Horton . 2024-10-16
MORE AT Google
Food is cooked properly at a reasonable price. Staff are nice. The restaurant is nicely decorated and has a good atmosphere for dining and spending time with friends.
Omega S. . 2024-10-15
MORE AT Google
¡No te pierdas este lugar! Lo comprobamos porque estaba cerca de nuestro hotel y estábamos encantados con todo: decoración, excelente servicio y sobre todo la tremenda cocina! Asegúrese de probar el taxi colgante. Su pollo asado de domingo es maravilloso también!
Codiak! . 2024-10-15
MORE AT TripAdvisor
Singer on was brilliant Food lovely and the server was a great guy
Greg Mallen . 2024-10-15
MORE AT Google
I went here for an anniversary dinner, just wanted something casual but still had a nice atmosphere, this was the perfect place. We had booked in advance, and initially my partner and I were sat on a dim table (the only table without an overhead light it seems), right by the toilets. I understand that on a busy Saturday night someone has to sit there, but if we had not been allowed to move to the table behind we would have been quite disappointed. The server was lovely, very sociable, food was nice along with the drinks. We both had the original chicken hanging kebab, with a side of fries. For drinks my partner had an Asahi beer and I had a strawberry and elderflower cocktail which was also lovely. We were given an hour and a half slot which we thought we wouldn’t need the full length of, but it took an hour for the food to arrive, and the table who were sat 20 minutes after us who had ordered the same food, were also served before us. Also asked for a jug of water which we didn’t receive, but we realise it was a busy Saturday evening and we were fine without. Overall, experience was good, we would definitely return during a different time of day.
Georgia Walker . 2024-10-14
MORE AT Google
Lovely food and service. Highly recommended
Giulietta Whitmore . 2024-10-14
MORE AT Google
Lovely Resturant very welcoming...staff worked so hard ....and very pleasant...food was lovely and hot ...great atmosphere...will be going back...cocktails prosecco was really tasty...thankyou all for makeing us feel so welcome...
Linda Merchant . 2024-10-13
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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