The Canal House in Birmingham

We had a lovely time, the food was good even when the kitchen was under pressure and the drinks kept coming! The restaurant is decorated beautifully and the staff were all fabulous. I work in customer service so I like to recognise when I relieve great service. Daniel looked after us wonderfully. He provided excellent service with a smile and couldn’t have done more for us. We would come back again just to see him!

Visitado el sábado por la noche con amigos (y nuestro perro). Fue muy ocupado, pero el personal era amable y eficiente. La comida era deliciosa (3 de nosotros teníamos los kebabs colgantes) Yo tenía los langostinos tailandeses que eran fantásticos. Mi compañero tenía los platos pequeños que realmente disfrutó. Sin duda recomendaría y volveré. Yo diría que no volvería a tener el pan pitta, ya que costaba más de £ 3 y no era nada mejor que uno que se obtiene en un paquete de un supermercado por una fracción del costo.

felicitación a Sam por ser el mejor servidor, muy atento y amable. la comida y las bebidas eran geniales. sin duda recomendaría

Daniel was amazing, friendly and attentive service yet staying very professional. Make the experience great! Thank you daniel!

We had a great early evening meal. Good food, attentive staff and a nice atmosphere. Thanks in particular to Hugh for looking after us so well.

Unfortunately, and £300 lighter, it's NOT a good experience. Downstairs towards toilet area sewage smell, really bad that's before you get to the toilets by pool tables. The table we had we had to clean as there was food stuck to it and glass rings on the table top. Most came off when we cleaned, and the cutlery box checked your area first. They didn't have Coke Cola, what the heck, and quite few of the cocktails you couldn't have due to the fact they did not have the ingredients. My food had mention of the power of the heat from the species used on the bravas said spicy but not how hot spicy couldn't eat it. Staff tried their best, but owners manager sort it out and were beware they automatically put service charge one, they did mine £29.17 🤔 didn't mention they had. So won't be going g back lot of expense cocktails not cheap, food not cheap bit of a make over be nice, like the type of vibe they had but clean it up looks tired but don't loose the atmosphere of the decor.

Booked Work Christmas Party here for 12 people, booked well in advance with orders taken before, weren't seated for an hour after our booked time and so busy had to stand in the cold outside, when were were finally seated we had to lay our own table. Food was promised shortly afterwards, 2.5 hours later we walked out due to no food. Management hid away and we had to seek them out and chase constantly. What you did deliver for starters was cold and inedible and left I reached out by letter - no responce I reached out on social media (X) - no responce I would never go to this restaurant again or put my trust in the business to serve other local businesses as you ruined our Christmas party

Christmas Dinner set menu offerings were poor for £45 cost (+£5 for thin overcooked steak). School Dinner level of food.

Nice place with a decent selection of beers. Very expensive though. Caters more to eating than drinking.

Fantastic pub! We loved going to meet up with friends here. Service first class, food amazing and an amazing location tucked on the canal. The pictures don't do it justice. We will definitely be returning and highly recommend!

After a poor start with other servers Daniel saved our experience at The Botanist. Finding us a better table and giving us excellent service throughout. He deserves praise and a raise!

Food & service was lovely Thank you Sam! We ordered the shearing skewers with 2 chicken and one pork and they were both fantastic and the fries were immaculate

Food was served with a smile tasted great too. What more can you ask for!

Absolutely loved the place. The staff, the food and the overall service was great.

Visited recently with colleagues. Considering it was a pre booking they ran out of a few things on the day and appeared to mix up some orders. The table we were given was in a dark dingy corner not very accesible or inclusive for a big group of people, and despite other table options there appeared to be a massive reluctance from management or staff to try and help us . The food itself was very mediocore with the worst christmas roast ever. The pigs in blankets looked as though they had just left the pig and the overall food lacked taste or substance. Irrespective of the festive season, being busy and under pressure; I won't ever return, nor reccomend either

The Botanist has always been one of our favourite chains, and we’ve enjoyed visiting our local branch many times. Unfortunately, this location was an absolute letdown. When we arrived, the restaurant was nearly empty, with only 3 or 4 other tables occupied. Naturally, we expected quick service. However, this couldn’t have been further from reality. The staff were often seen standing by the kitchen window chatting, yet very little food was being brought out. After an excruciating wait of about 1 hour and 30 minutes, our main courses finally arrived. By then, we were left rushing through our meals as we had a show to catch at Symphony Hall, which, luckily, was just down the road. Had we checked the reviews here beforehand, we would have thought twice about dining at this branch. Such a disappointing experience compared to the excellent service and food we’ve come to expect from The Botanist elsewhere.

Service very slow, starters were ok but nothing special, hanging lamb kababs were very disappointing in size and flavour. Cleanliness and value for money poor.

Top venue, friendly and helpful service, excellent food quality, from the entrance to the dessert! Gorgeous environment! It's a shame to stop at 5 stars!

Had a lovely Sunday roast here today with my daughter before going to a concert at Symphony Hall. I had the belly pork, she had the chicken, and both were delicious and came with a selection of really fresh vegetables, roast potatoes, yorkshire pudding and a little jug of gravy. We ordered cauliflower cheese and pigs in blankets as additional sides which were also very tasty. Service was quick and friendly too.

Went here on Saturday night with a 7pm booking. Atmosphere was amazing quite busy but not rammed. Seated right away amazing food good drinks fair prices. Only reason I didn’t give it a full 5 stars is because we wanted to stay for a few hours after eating end enjoy the live music but the band that were on were awful so sadly we left straight after we finished eating. Definitely worth going to though will def be going back again in the new year

A lovely server called Benjamin went above and beyond and helped my mum who had a leg injury by walked her all the way to her car.

Our group of 4 slightly senior folk were very well served here. The speciality kebabs were especially tasty. In particular, our very charming server looked after us not only efficiently, but also with friendliness and beguiling humour. She made our pre Christmas reunion lunch a joy.

Terrible service. Two hours after lunch booking time and still no food. Staff unaware and uninterested. Do not go to the Botanist.

High praises to the gorgeous young lady (I didn’t get her name, but I think she was the manager) 😊 This is what happened: Group booking, festive menu, only one vegan main, which I couldn’t eat due to ingredients which are not compatible with my food intolerances… But! I was truly impressed by the patience and kindness of the manager! I tried to email the venue starting eight days before to avoid any food drama at the table in front of everybody, but the response was extremely poor to non-existent. Talking to them on the phone was impossible, as the automated service only makes you choose between making a booking or cancelling one - no chance to speak to a human being - and that’s why I then tried with the emails. Six emails later, nothing was resolved - and no one at the venue knew anything about my dietary requirements, which I tried to advise of starting on Dec 5th (dinner was yesterday on Dec 12th). The only half reply I got out of those emails was from another manager who couldn’t even spell his name correctly (apparently his name is Vlad but he signed himself as Vald at the end of his unhelpful email)… She was brilliant though, she sorted me out eventually and with a smile on her face - without making me feel uncomfortable - which was extremely appreciated! 🥰 I don’t know her name, but I would like to express my sincere gratitude to her and to the chefs as, against all odds, I actually managed to have an amazing dinner!!! 😍

Exquisite venue. Very busy with Christmas diners when we went but the kitchen were very accommodating and were happy for us to order from the standard menu. Food was very nice and the service staff kept us fueled with booze while we waited.

Arrived for a work Christmas lunch at 12.45pm, ordered drinks at 1pm, ordered food at 1.10pm. After chasing and chasing for where are starters were, food arrived at 2.05pm. Starters on the Christmas set menu are a sharing platter (no other options) with the generous ‘one of each item’ on offer. So 1 hr 20 mins after arrival, we received one single pig in blanket, a single piece of chicken, a quarter of a tiny Camembert and a dollop of humous. Two of our guests had to cancel mains and leave because they had to get back to work. By 3pm, after chasing and chasing again, and 15 mins after the end of our booking, no sign of mains. We were told ‘kitchen said it’ll be a 5-10 min longer wait but I’d take that with a pinch of salt because it’ll probably be longer’. We said call a manager over and cancel the lot because we had to get back to work - I don’t think expecting to have received mains from a SET MENU after 2 hours is exactly an unreasonable request. Waitress was hardly apologetic with manager even less so, justifying the situation by saying ‘well other tables have had to wait 2 and a half hours’. Seems like they think this kind of wait time (with no previous warning of the wait time) is deemed acceptable. So take this as a warning - only bother booking if you’ve got 3-4 hours to wait for basic food and even less than basic customer service.

Had a Christmas dinner at the Botanist when we had to deal with lots of cancellations and lateness, however the stuff has been brilliant and understandable. Everyone was lovely and always there to help. Thank you for a cosy night!

Very slow bar service, grumpy staff, bit scruffy downstairs, could do with a refurb.Expensive for what it is.

Food was cold (actually frozen in the middle!), and one colleagues food was so late everyone else had finished. Lovely setting but the food was a let down.

20 of us for a work Christmas party, supposedly for 7pm. Starters arrived at 8pm and were quite nice, but after a lot of chasing the mains didn't arrive till 9:30, by which time half the party had given up and left. They were the lucky ones. The "famous hanging turkey kebabs" were burnt but also cold, the veg was rock hard and also cold. Some people had the sea bass which looked like it had been pan-fried for half an hour. £40 a head for that. I hope we got a full refund.

I booked the Christmas 3 course dinner on October 3rd. The above booking was for yesterday (30th November) for 9 people at 8.30-10.45pm. On the evening of the meal, I received a call at 8.08pm saying that service was running late and to arrive 8.45-9pm. Upon arriving at the venue at 8.50pm we were told that our table still was not ready. I asked to speak to the duty manager. Amber, suggested waiting upstairs and arranged complimentary drinks.  She mentioned that she was going to see if it was possible to give us the private seating area.  After waiting again were finally seated approx an hour after booking time.We ordered drinks and asked for starters to be served immediately due to the time and how late it was. We then waited a further 50 minutes for starters to arrive.   At 22.50pm we still had not received our main ,which is totally unacceptable.  We made the decision to leave without receiving our 2 other courses.  This was our annual get together,  our party consisted of people travelling from London and other parts of the UK, it is unfathomable that a pre booked 20.30pm booking ,  we still did not have our mains by 22 50pm.  The manager (Amber)thought it was fit to give us complementary prosecco,  for the wait, which we declined. This was not a reasonable suggestion, to supply us with 'more alcohol ', what we needed was food. No attempt to offer/supply us with food, etc starter platters,  bowls of chips,  nothing. We ended up leaving hungry and extremely disappointed and dissastified . I emailed the venue three days ago to share my concerns but no acknowledgement as of yet.

I paid around 19€ for the tiniest avocado toast I've ever ate + a pinaple juice and half of my order was forgotten

Big scam in terms of food + lots of omissions on our order

Great atmosphere But the food and service are a scam. Very tiny quantities and the staff forgot almost half of our order lmao

Went for my birthday as previously ate at another Botanist and great experience.......not this time! The place is beautiful but we were in the pergola, freezing cold and the noise was incredible the waitress couldnt hear us order. 90 minute time slot still waiting for food after 60 minutes which we had to chase. Sent the Sea Bass back half a piece looked like it been deep fried rock hard, kebab small and greasey, chips and onion tasted of chip oil. Wish we had taken photos. The waitresses were lovely and very apologetic, we did have the sea bass and drinks taken off our bill but to be honest i would have preferred and lovely quality meal and paid full price.

Went to the Botanist last night for a meal with some friends. It was a lovely atmosphere and the live singer was amazing. Customer service was great and I really enjoyed the food. It was my first time at the Botanist, but I will definitely be returning. The location on the canal is so pretty. Perfect place for a relaxing meal away from the Friday night chaos of Broad Street.

Booked a table for 6 at 7pm, ordered food at 7:15pm and we had to leave after 2 hrs as food hadn’t arrived, at no point did any staff members tell us there was a delay with the food, it was an awful experience, I wouldn’t want to book a works christmas party here with the experience we had, we left hungry and frustrated. This is the worst experience i have ever had at a restaurant. The manager did say they were busy as had new staff but this isn’t acceptable after 2 hrs of no communication, the food looks nice if it ever gets served to you.

Fantastic service 👏 , great food and drinks!

Despite the efforts of our waiting staff we were badly let down. We waited 90 minutes for the first food to arrive at our table. Tasty but waay too late. There appeared to be a meltdown between the kitchen and front of house staff. We weren't the only table affected. Cannot recommend this place. It was a shambles.

been here with work for meals and beers - very popular place with the close by offices. Beers brewed on premises (lager types) with two floors to drink in. Nice views over the canal marina from the outside balcony.

Reliably good food. Friendly service and reasonable value. Good location next to the basin.

Absolutely loved it here, came on a work dinner and they managed to cater effectively for a huge group of us. The food was a good standard and the drink choices were decent but the atmosphere and service make it worth the visit, such a pretty spot all lit up tastefully at night.

Booked a table and was put downstairs in the out building, freezing cold breeze throughout and quite a few people leaving coats on. Food was pretty decent but automatically putting on %10 service charge without asking is a bit of a pi$$ take. Apart from the couple of issues the place is definitely worth a visit

Most beautiful restaurant i have been to. The food is amazing too 😍🥰

Really great food, the hanging kebabs were delish! Waitress was great, not rushed even though it was late.

Just had drinks 🍸 was nice place for food if you want food as well

The interiors and the place is really great with water canal around, but the food is okok!

El personal era muy acogedor! La zona de estar con vistas al canal era muy acogedor. Cuando estábamos sentados había un calentador soplando sobre nosotros, lo que hizo que fuera incómodo sentarse allí. Preguntamos si podíamos movernos y esto no fue molestia del personal y nos sentaron en otra mesa. La comida era increíble al igual que las bebidas. Sin duda volveremos! ¡Muchas gracias!

Atendido para un fin de semana de trabajo, un lugar muy ocupado y vibrante. Bonitas vistas al balcón y menú creativo. La comida era buena pero pequeña en porción, en general era agradable.

It was very busy, so we sat outside on the balcony, but this meant we were forgotten. We had a long wait to order and for food. The food was good and the atmosphere inside was good, we just didn't benefit from that by sitting outside.

Came in for some drinks- didn’t get the table we asked for and the service was slow with dirty chairs. Really wasn’t impressed

Food and service were exceptional. Thank you for the little extras that made my graduation celebrations extra special! Special thank you to Dory and Amber who were so attentive when serving us and to Tony in the kitchen for our delicious food. Highly recommend 👍🏽

Worse experience ever got there a bit early told there was no tables had to wait which is fair we went down stairs and lo and be hold empty tables eventually got a table ordered drinks then meal singer come on and was way to loud even had to turn my hearing aids of lol asked again hour and half later and told our food was not available we walked out drinks were free because of bad experience would not recommend this place to any all five of us were extremely disappointed

I went here on the 26th October with my family to celebrate my graduation, but it turned out to be a huge disappointment. First, we waited 15 minutes just for them to locate our reservation. After that, we ended up waiting over 90 minutes for our food, only to be told they had run out of what we ordered—and had almost no other options left on the menu so had to leave and go elsewhere. On top of that, the music was so loud we could barely hear each other, which made the atmosphere feel more like a nightclub than a restaurant. Overall, it was an incredibly frustrating experience, especially for a special occasion. I wouldn’t recommend here if you’re looking for good service or a relaxing dining experience.

The whole night was awful! We waited 90 minutes for food to be told that the food we had selected was unavailable. We ended up leaving without eating. Whilst we were waiting, the live music was so loud that my father in law had to turn off his hearing aids as the noise was unbearable for him. We complained about the noise along with multiple other tables in the restaurant and nothing was done about it. It was such a shame because we were celebrating a graduation. This is not what I would expect from such a big chain restaurant. Will not be returning

Was looking forward to a nice meal after a nice day in Birmingham, unfortunately that didn't happen, we waited over an hour and asked why our meals wasn't arriving, the waitress went to ask and she said sorry they have ran out of the food we ordered, well she shouted it ,we couldn't here her or ourselves speak for the loud entertainment.

No estamos seguros de lo que pasó esta noche, pero literalmente todos tuvieron su comida tarde. Pedido a las 8. 15 y a las 9 . 30 finalmente consiguió nuestra comida. El camarero se disculpó, pero tenían que dar facturas con descuentos. El personal parecía estresado y el personal del bar admitió que no era un gran lugar para estar. La comida era agradable cuando finalmente llegó.

THE WORST EXPERIENCE .... EVER. Had a table booked for Saturday 26 Oct to celebrate our dear friend's birthday. Attended on time and was sat in the downstairs part of the restaurant. Shortly after the house entertainment part of the evening began. The volume of speakers used by the female singer and the accompaning organist was so loud the waitress struggled to take our orders. It was impossible to hold any civilized conversation. The obvious discomfort became quite frustrating indeed. We did ask multiple times to turn the volume down or be moved, however, our request fell on death ears (not pun intended). To add insult to injury after 1h and 10min we were still waiting for our meals. At the end we simply decided to leave. Unable to mark the quality of food as we had never received any. Similarily, not much to comment about your customer service as we could not hear each other. And the atmosphere, well, it was drowned out by the amplifier. The Botanist (at Gas Street Basin) .. shame on you. You not only pretty much ruined our friend's birthday celebration but you also failed to deliver what a decent catering establishment usually does, feed customers. It goes without saying that we will vote with our feet next time. On a way back some of us stopped for a sandwich and a cuppa at a local Pret.

I was served by JOE N he was amazing had a great time came with my Nan and she really enjoyed her meal and I did too 😌

--- I recently had the pleasure of being served by Hannah, and I can't say enough about how exceptional her service was. From the moment I walked in, she greeted me with a warm smile and made me feel right at home. Hannah has a rare talent for reading the room and understanding exactly what each guest needs. She was incredibly attentive, quick to offer drink recommendations that fit my tastes perfectly, and even created a custom cocktail that was absolutely delicious. Beyond her technical skills as a bartender, Hannah has an amazing personality that makes her stand out. She’s friendly, professional, and has a way of making everyone at the bar feel like they’re her top priority. Her genuine enthusiasm and dedication to making sure everyone has a great time created an inviting and enjoyable atmosphere. Hannah’s customer service goes above and beyond; she truly made my night memorable. I'll be returning soon, hoping to have her as my bartender again!

The pub itself was lovely, interesting decor with a good buzz. We booked a table at 1.00 on a Sat. The service and speed of food delivery was very poor. We finally made it out at 3.30pm - it took that long to get the food! Nobody checked in on us to explain there was a delay, management seemed non existent - nobody keeping an overview on people "waiting". When eventually requesting some update from staff on where our food was, a cynic might say the numerous staff around actively avoided eye contact. No request of would we like a second round of drinks, so we settled on a jug of water instead. It even took 30 mins to get desserts - which given they were simple ice cream and banoffee seems an extraordinary delay, again we had to chase where the food was - no proactivity. The food was good, when it finally came. Management needs to be far more engaged and pro-actively keep an eye on customers who are clearly waiting for a long time. Surely the ordering systems should be prompting when customers are waiting an inordinate amount of time? So in short food and ambience good, but service was poor, our meal was over £160 for 4 - it should have been better for that price.

I loved it and highly recommend :) everything is perfect

Stunning view. I just grab a beer with friends. Will come back to try their food. Friendly staff and amazing atmosphere. The price is expensive, around £4 for half pint beer but worth it. Highly suggest you to sit outdoor if weather is good.

Nice food and atmosphere, it was hard to get someone's attention at times to order more drinks and pay.

Beautiful view, absolutely love this place. Went there for drinks only.

Staff are lovely and efficient.hardly any waiting time for food.live music and a good vibe.food is good.

Just love this place, went early Saturday lunch time and was very quite and the food was amazing.

I went for the sirloin steak, fries, onion rings and peppercorn sauce. Steak was cooked as requested. Medium. It’s was quite gristly/fatty which was a bit disappointing for the price of £28, I would have expected better. Everything else was good though.

¡No te pierdas este lugar! Lo comprobamos porque estaba cerca de nuestro hotel y estábamos encantados con todo: decoración, excelente servicio y sobre todo la tremenda cocina! Asegúrese de probar el taxi colgante. Su pollo asado de domingo es maravilloso también!

Food is cooked properly at a reasonable price. Staff are nice. The restaurant is nicely decorated and has a good atmosphere for dining and spending time with friends.

Singer on was brilliant Food lovely and the server was a great guy

Lovely food and service. Highly recommended

I went here for an anniversary dinner, just wanted something casual but still had a nice atmosphere, this was the perfect place. We had booked in advance, and initially my partner and I were sat on a dim table (the only table without an overhead light it seems), right by the toilets. I understand that on a busy Saturday night someone has to sit there, but if we had not been allowed to move to the table behind we would have been quite disappointed. The server was lovely, very sociable, food was nice along with the drinks. We both had the original chicken hanging kebab, with a side of fries. For drinks my partner had an Asahi beer and I had a strawberry and elderflower cocktail which was also lovely. We were given an hour and a half slot which we thought we wouldn’t need the full length of, but it took an hour for the food to arrive, and the table who were sat 20 minutes after us who had ordered the same food, were also served before us. Also asked for a jug of water which we didn’t receive, but we realise it was a busy Saturday evening and we were fine without. Overall, experience was good, we would definitely return during a different time of day.

Lovely Resturant very welcoming...staff worked so hard ....and very pleasant...food was lovely and hot ...great atmosphere...will be going back...cocktails prosecco was really tasty...thankyou all for makeing us feel so welcome...

Very nice restaurant for a quick lunch. Luke was very welcoming and friendly, the beer was perfect.

Fab lunch only thing is they were too busy to serve drinks at the bar they preferred us to have table service but we wanted to buy our own drinks . But it was still a fab lunch hanging kebabs delish..

It was nice meeting with colleagues. We only had drinks so I can't say anything about the food. The service at the bar was fast but we where there at like 6pm so not busy yet. The location looks very good and it worth some pictures.

Great location, staff nice , beautiful setting and decor but food all thought not v expensive, quite poor

Enjoyable time with a group of friends. Food was as you would expect from the chain. Service was fine but some items either didn't come or incorrect. The ladies toilets were horrendous and need to be checked and cleaned regularly!!!

Nice place for midday drink overlooking the canal.

Good food, drinks and beautiful live music on the weekends.

Very slow service 2.5 hrs. Food did not meet descriptions, missing many items. And over cooked. Had 4 guests and mains arrived separately, some cold.

Amazing place will be visiting again surely and the compliment on the food big time was my favourite thing and the place was quality and rustic look of the place was amazing sets the vibe of the whole place and definitely feel great as the atmosphere inside was nice and friendly staff. I can't fault it as it did tick all YESSSSSSS AND OH YEAHHHHHH just keeping it real so go ahead and do visit this place days weeks or months from now but do give it a try. GUYS KEEP UP THE ETHOS😉👍🏼

Loved the cocktails and the overall experience. Will return.

This was a great location for a team lunch. The menu was pretty limited if you wanted the lunch option, but the lunch size kebabs were actually pretty spot o n for about £9.50 including fries. I think with a soft drink and the automatically applied tip, we ended up paying less than £14.50 per person. I had the pork, and it was surprisingly flavourful. I'd order it again. I can't comment on the breadth of the menu. But it was definitely worth the trip. The service was good. The decor was nice. Good scheme all round.

Fantastic food & drinks. Excellent service. Will definitely be going back 😊

Came here on the 15th September in the evening as we were staying next door at the Premier Inn and decided to come here for dinner and drinks before a show at the Utilita Arena. Despite it being quite busy I cannot fault the service received. I'd like to recognise the staff who were working in the evening. The food was tasty and drink top notch as per other Botanists I've been to around the country! Thank you :)

What a great evening, talked all the way home about it, the hanging Kebabs were amazing, the staff were very efficient and came back to check on us regularly. The restaurant itself was well laid out and I’d highly recommend it for a great night out.

Went in on Sunday afternoon, food was amazing and our waiter, Sam, was excellent and catered to all of our needs.

Big service charge on bill. The desserts, one was wrong it was meant to be sticky toffee pudding not a brownie and the other the cookie dough with marshmallows wasn't as good as others I've had that were cheaper so I was disappointed with the size and overall dessert. The biscuits was just broken and chucked on but did nothing to improve the dessert. Ask miller's and carter's how to do cookie dough properly.

Went a couple of days ago with my friends and I ordered the hanging kofta. Was a bit disappointed at the size of it compared to the prawn one or the size of the fish & chips. I was glad I had also ordered an extra pitta which unfortunately took forever to come. I ended up having to stop eating my dinner and wait for the kitchen to finally realise after the waiter told them that they had forgotten to serve it. The bowl containing the rice under the kofta was broken so after I poured the extra garlic oil on top, it made a right mess and ended up going all over the table. The staff was lovely and the decor was amazing but was very disappointed with the food. Such a shame!

Nice venue, food was really good but was let down by the service

Reservations are recommended if you want to eat. Very cozy place

Visited on a Saturday afternoon for my Son's birthday and unfortunately this was spoilt by the extremely poor service we received. Couldn't fault the food - if a little overpriced. In a not particularly busy restaurant we were seated in an alcove at the back (red flag) and then we were basically ignored. The waitress (who confessed to being hungover from the night before - like we needed to know) eventually took our drinks and food order and went on her merry way. 50 mins later we were still waiting for drinks and our food arrives! We chased the drinks with the 'manager' who bought the food then got the drinks with no apology. Throughout the meal we had to ask for cutlery, sauces, napkins, plates and another round of drinks. Another waitress who took the drinks order was also rude. We were continually ignored. Having been in the room for 1 hour 40 minutes we had 1 drink! When we expressed our discontent with the 'manager' he was quite argumentative and said they were understaffed and some of the staff had been out the night before as someone was leaving - not our problem! He did take the drinks off the bill in the end and, through gritted teeth, apologised. Nice food spoilt by poor service. Won't be back and definitely won't be recommending! Do yourself a favour and go to Slug and Lettuce or Cosy Club instead!

Bar service is a joke. Took 40 mins to get served on an afternoon. didn’t eat or stay long enough to comment on atmosphere

Utter chaos. A pleasant Saturday afternoon, long queues at down and upstairs bars. Inadequately staffed. Waited over 30 minutes at both bars before cutting my losses and getting a nice meal elsewhere

Visited as was going to see a concert nearby, good location. Unfortunately after buying a £40 bottle of white wine they had no wine glasses! And I had to drink out of a gin glass! This isn’t really acceptable for the price's charged, also asked for some water on the table and that never arrived. I had fish and chips and was nice.

Very picturesque. Went for a morning walk along here. Nice and quiet with sun coming up.

Well organised posh pub in a great location with views over the canal and harbour. Specialising in good food and with a good range of beers and drinks. Seating inside and out, upstairs and downstairs.

Excellent service, just let down by the lack of 'available' items on the menu. We were at our 3rd choice option before we could order.