The Cafe Grand in Fylde

Poor quality frozen food, expensive for what it is, no menu on the table, no rolls and butter, big signs on the front door saying we don't accept cash! What would Nigel Farage have done when he was de-banked?

This is sure class!!!! What a beautiful place to dine Relaxing comfortable lively atmosphere Plenty of seating room Staff so professional and keen to help Food very nice had xmas lunch menu all served hot and cooked A1 ........ Will definitely 💯 book again, All 3 of us enjoyed the lunch Highly recommended....

I would not leave a review and prefer to speak to the manger but will make an exception. I took my mother for a birthday lunch today. The waitress was far from welcoming seemingly unimpressed that my mother who does not have a smart phone wished to see a menu rather than scan a bar code. So sorry. Pretentious? Anyway, the starters were fine but my mother asked her main course of beef be medium. It was served medium rare- pink. The waitress then pulled a face and assured us it was medium. It was not. So the main went back to be cooked longer as it should have bee. whilst my main - lamb went cold. I asked the manger to remove the service charge which they did. I was last here for dinner with my family in October 2016 when they made a mess of the starters. We decided not to stay for pudding and coffees today . A shame but here is a classic example of style of substance in my opinion . Get the basics right. Treat your customers warmly , serve excellent food to order and instructions and they will return. I shall not.

Avoid at all costs. We where welcomed as a group of 6 ladies to sit at the bar for cocktails. Ordered with a very nice barman who was then told by the manager to stop making them and walked away. He then obviously told someone else to ask us to leave who must have refused as he then did so. Rude, obnoxious man. Used the excuse that they where busy- one other couple sat at the bar, one at a table. 6 affluent ladies turned away who ALL work in high end levels of hospitality!

Lunch and a catch up … Use QR code for menu … slow service getting slower . Not busy so no reason. Food good and well presented. Lovely front window seat with sea views. Building and interiors beautiful but little atmosphere. Staff indifferent 😐

We are local Lytham residents and decided to walk 2 miles to The Grand for drinks and to check out the facilities for one of our parties upcoming 60th. After entering the half empty bar we were told they” are looking after residents and diners only” and we had to walk out which was rather embarrassing. We thought at the time we may have not been dressed appropriately but there were people at the bar dressed the same as us. Obviously won’t be going again and now off the list for 60th celebrations. We would rather go to an establishment that values our custom!

Excellent classy restaurant. Food superb. Staff professional, polite and friendly. Not keen on the music…you could hear the ‘dancing’ beat throughout and feel something a bit more demure is in order for a quiet and relaxed dinner….music fine for a lunchtime!

We chose to eat at The Grand because we have enjoyed many happy occasions there in the past and this is was a special birthday celebration for our daughter. We were disappointed with the level of service received. We were certainly not made to feel special in anyway. We were not given any menus and we were told to download a QR code to see the menu. We asked for cocktails, but we were told there were none. .The five of us were looking down at our screens, and the waiter was looking down at his iPad- so no eye contact and no opportunity to build rapport . There were issues with Wi-Fi . We felt that the digital menus were for the owners benefit and not guests. It certainly didn’t help customer relations. We ordered a bottle of wine which was plonked on the table with its screw top and was left unopened. Our youngest daughter had to ask for the bottle to be opened. We can’t fault the food, it was excellent, but the service was very poor and we would think twice about returning. If there was a bit of advice, I would give the owners it would be to put yourself in your customer shoes. We spent £450 for a table for four, which didn’t include cocktails. We felt like we have been ripped off.

The service was outstanding, the food was as good as it gets in St Anne's, the restaurant was nice and it was clean. Well done.

Firstly I would like to say is we have been to the restaurant many times and mainly always a good experience. We had purchased my mother a voucher and she had booked for the 5 of us for a family lunch on Saturday 4th of February 2023. Firstly we sat In the restaurant area on the table we had specially booked and was advised there was a lot of building noise from the kitchen so best we sit in the lobby area. We were not advised on this when booking. The lunch menu was very basic maybe this was due to the kitchen renovations but again we were not advised on this. We all ordered our food. Myself and my father ordered the sandwich. I have attached an image of what it was presented like. Basic sandwich no garnish and at £10 a sandwich was disgraceful. Basic cafes serve better and not acceptable for a top hotel In area. The crisp we were just given a packet to put in the bowl ourselves. Items were missed off the order and we had the wait for them. After eating we waited ages for some more service and my wife had to ask at reception if the waiter could attend. Overall a very disappointing visit. I have emailed twice with the complaint and no one as replied. The level of the food presented was shocking. We said it was like a builders sandwich. It really disappointed us.

We had the festive lunch and it was excellent not only the food but the service and venue would highly recommend so good planning to go again next year

As a local, I dropped into the bar this afternoon for a drink with my brother. There were two other people at the bar and the waiter was speaking to them. After a fairly long wait, he came to serve us and I asked for a pint of bitter, he eyed us both up and down and asked if we were guests. I replied no. He told me he was only serving guests. I said fine and we left our seats to leave, he then said, and we don't sell bitter .... So, it was quite embarrassing. In this day and age the notion you would turn away paying guests is very puzzling, particularly as the bar was empty. I did ring the hotel on my return home and suggested to erect some notice to let non guests know if there are welcome or not.

Living local to The Grand we’re regular visitors and on this occasion the hospitality, service and food was to put it plain and simply nothing short of perfect. We enjoyed a two course meal comprising of a beef roast, a starter and shared a bottle of red wine. The main dining area wasn’t too busy and we were conveniently seated in the window overlooking the picture perfect views. The receptionist, waitress, bar staff and restaurant manager were exceptional. After our meal we sat outside and sampled complementary wine from Aix Provence Rosé which was most enjoyable. We couldn’t recommend this restaurant enough..

Called in for a cold drink to sit outside. Only residents. Doesn't matter the time. The hotel may have a residents only policy to stop walk ins or overcrowding but it is clearly embarrassing potential customers Having stayed in and/ or visited some of the best hotels in the world, my husband mentioned the Savoy as only one( don't see his review)I found being turned away atrocious. You have no idea who is walking in, what they are like or how affluent but more importantly it should never ever matter. Treat people with dignity. Disgusted.

Called into this hotel for a coffee a few weeks back and were told in reception that the hotel was only open for non residents after 12 - so we were in St Anne’s again on Friday 19th and the weather was lovely so we thought we would give it another try and enjoy the weather on the terrace! And it was 2pm As we entered the hotel we headed to the bar area but we never got there as we were followed down the hallway by a rude receptionist who asked us where we were going and did we have a booking? I explained that we were just going to the bar for a couple of coffees, she rudely told us it was residents only unless we booked lunch! The experience was very embarrassing,well both visits were! We had spoken about stopping at this hotel on one of our many visits to St Anne’s but on these two experiences we will give this hotel a ‘wide birth’ and I would encourage others to do the same!

A perfectly cooked English breakfast of quality ingredients with plenty of bread with jams and marmalade tea and coffee and served with a very polite waiter.

We have over a number of years stayed at The Grand, as guests and more recently since our relocation to the area as diners. It has largely been a great experience, not cheap but it had a vibe.That was until today !Initially we had a problem with a member of the restaurant staff,which began with an issue over whether we had a reservation and where we could sit. This, unfortunately, lingered into the meal. No water, comments about paper menus, perhaps a little curt. But, we know how enjoyable The Grand is, so Hey ho, let's go for it.The food was okay, the wine was great, probably 5 out of 10 for food and 8 out of 10 for drinks. I suppose that in itself tells a story.On the next table we was a very pleasant couple who hadn't enjoyed their meal. They mentioned this to a member of staff. I happened to notice via a mirror that, that same member of staff referred this comment to the Restaurant Manager.Next thing you know, Brian was asking the man to leave to have a chat with him in private! The guy refused and at this point the Manager (Brian) suggested that the couple should leave and not return. The guy wasn't doing anything wrong. He was simply commenting on the meal, its quality and the fact that it was a bit cold ( it was).This then escalated, the Hotel General Manager came over and again, asked the guy to leave the table.It was embarrassing and very unprofessional, more Fawlty Towers than Cafe Grand.Never again for us, eight years lost by this really silly childish behaviour from Hotel Management, unable to deal with fair criticism.I am sure Derek ( the General Manager) will have a view, blaming others but on this occasion only the Hotel Staff were to blame, shame on you !

Well trained and supervised staff. The menu is quite varied and suitable for all tastes. We enjoyed it.

they food was delicious and the staff accomodating for our 2 young children, really lovely decor too.

Perfect food, service, decor and choice of wines. Thoroughly recommend the grand breakfast and Sunday roast.

Hadn’t been for a while so was looking forward to a leisurely Sunday Lunch with friends. The setting and the atmosphere was lovely and the food was fabulous and the service was excellent particularly the bartender. The monkfish and prawn curry was delicious as was the Sunday roast dinner, Thai red curry and the rump lamb. For dessert we had Christmas pudding, hazelnut choux pastry and the chocolate and honeycomb pot. After lunch we sat at the bar and had some some cocktails and didn’t want to leave!! Can’t wait to go back again soon

Visit Cafe Grand regularly - most recently for the lunch and Christmas carols a couple of weeks ago - food, staff, wine etc etc as excellent as always 😀

We dined here on Saturday evening to celebrate my Mum’s birthday and as ever it was superb! We love The Grand and always come here for special occasions as it offers something special and different from the usual restaurants of Lytham and St. Anne’s.We enjoyed an array of nibbles to begin and then to start three of us had the minestrone soup whilst my husband had the mushroom ravioli...everything we had was absolutely delicious.For our main courses two enjoyed the lamb dish whilst I had the vegan red Thai curry...it was sublime! What a dish! I enjoyed every single mouthful! To accompany our meal we enjoyed Prosecco to begin and then white wine from Sardinia...this is rare to see in restaurants so we very much enjoyed the opportunity to have a glass with our dinner.All in all it was a fabulous evening...the service was perfect and as ever the atmosphere was great...we’ll be back soon! Thank you!

We met friends at the restaurant at the grand in lytham to celebrate a special birthday. We had a lovely welcome by a lady waitress. The food was beautiful. However a male waiter from the bar began serving our table. He was very rude and had a dreadful attitude. It was such a shame and he really let down the hotel and the rest of his team. When you are spending hundreds of pounds on an evening out you do not expect rude staff

Decided on an impromptu Sunday lunch and wasn’t disappointed, the hotel is spotless and luxurious with plenty of seating areas to have a pre dinner drink, the food was excellent. We ate fish pie, thai fish curry and then ice cream and cheesecake for desert. Food and service were impeccable. Not the cheapest (we paid £42 a head for 2 courses and wine) but for a treat it’s worth every penny. Can’t wait to return.

After coming to The Grand Hotel for years, I left very disappointed today. I arrived for lunch hoping to sit outside as it was a gorgeous sunny day. No one attended to us outside so and after going in to ask we were told abruptly no food service outside due to strong winds? Drinks would Be served only. As we are the customers and we were happy to sit outside I don’t see where the problem lies? We are regular customers but after today’s lack of service and resolution we will not be visiting for a while. The staff are starting to have attitude and being rude to good paying guests!!If it’s a health & safety issue surely isn’t it more dangerous to serve drinks outside in windy conditions? Glass breakage could be a hazard? If it had been too windy to sit outside I wouldn’t have wanted to sit outside in the first place.

Had the most delicious lunch here, to start I had the hummus and breads which was out of this world and then a fish pie for main which again was amazing, for dessert I had a salted caramel taste sensation which was worth every calorie ! The only down side to the whole meal was the mixed service which went from attentive to down right rude ! Service and food should be consistent at all time and extra training would help. I did email to follow up on this after my meal but heard nothing back, maybe another training matter. Overall I would return but for the price I expect the full package.

Weather lovely so thought would pop in for couple drinks after waiting and not being acknowledged by bar man despite only one other customer ar bar he eventually asked us what we wanted then walked away.... upon coming back and asking us again he broke off for a second time to speak to his colleague.... eventually ordered and asked if we could take a seat as been waiting for some time by now. He said we would have to pay first, so took our money out only to be told it was cashless. No apology just short and to be honest pretty rude. So left. Expected more was a shame. Wont be rushing back.

Overpriced drinks and food they do not sell plnts/half plnts but only scooners at £5.00 a go and only sell a cheap lager no other beers available.I orderered mousaka for lunch when it arrived very small portion as what I can only describe as thick soup yuck. If you would like a decent meal and drink at reasonable prices there are other establishments very close by and I would suggest using those.

Visited the restaurant in the hotel for a celebratory wedding anniversary meal. The service , food and waiters were all superb. We don't normally go for a three course meal but the food was really tasty and the menu very interesting, so we had to have a pudding. We will be back.

Four of us went for lunch yesterday. It was very quiet with customers but they had very loud music playing. We requested them to lower it but it was still impossible to hear each other. So I went to reception and a stony faced waiter said that he had to think of other clients. I pointed out that most customers were of a certain age and would not be appreciative of the type or volume of the music . After another 10 minutes my husband asked them either for our bill or turn the music down. Finally they turned it down while we had our main course---then they turned it up again!!!

Arrived and ordered a lovely meal with my wife and had a few nice drinks. What started as a great night didn't turn out that way. Made to feel inadequate by their staff when paying the bill. Took out my wallet to pay with cash and was told. We don't take cash. I'd left my cards in my other wallet, so was made to feel terrible. My wife ended up paying with her card, luckily. But felt bad. Definitely not a place to bring your mistress if you have a joint account.

Four of us had dinner together here on a Wednesday evening. We chose to sit in the lobby dining area, which is a pleasant area and quieter than eating closer to the bar.

Visited here many times, always dine in The Cafe Grand and it has always been SUPERB ! This was a birthday celebration with friends for evening dinner. Good to try the new menu as always something different on offer. I had the Crab & Avocado on Sourdough followed by the Cod Loin served with Chorizo & Bean ....both were absolutely delicious. My husband had a Prawn cocktail, with huge prawns, then the Thai Monkfish Curry, both of which looked amazing, and said were excellent tastes. The wines we chose, all complimentary to the foods, and service impeccable. I enjoy the ambience of this restaurant, has a lovely calm and relaxing feel about it, and the chef delivers every time. Thank you again.......we'll return. !

Attended the Grand with 9 family/friends, waitress wasn’t very warming with her personality. When questioned; she even argued with the customers. This portrayed her Poor customer service skills!

We regularly walk past "The Grand" on our walks. We couldn't believe this fantastic restaurant is so close. Thanks to our son-in-law who treated us on our daughters birthday. The food and staff were wonderful, absolutely buzzing on a Friday evening.

This Cafe is spread all around the front of the ground floor of the Grand Hotel.

Really enjoyed our Sunday Roast at the Cafe Grand, yesterday.

We have a variety of excuses to eat at the Café Grand. This time it was good news from the hospital.

Lovely food, lovely hotel, staff amazing. Can't recommend highly enough. Returning for our 10th year this week and can't wait. Fantastic swimming pool and sauna and once you are there you don't have to move.

Had meals in the "cafe"on both nights of our stay ."CAFE" is a bit of a misnomer as its a restaurant serving top class food in delightful surroundings served by very attentive staff.

Ate in the Cafe Grand on 4 occasions during our stay. All of the food was really good and well presented, would highly recommend a visit if you are in the area or staying at the Grand

Love the grand and whilst the staff are amazing we had a terrible experience last night the waitress totally got our order wrong so food came in fits and starts, steak over cooked as been left under the heat lamps whilst they re did my guests food, chips were dry and burnt so had to request fresh ones, to be honest I’ve ate here numerous times and always been excellent but last nights meal was unacceptable I paid the bill in full ! But was quite surprised they didn’t reduce as they knew it was shambolic ! Apologies are nice to hear but I’d much prefer the food I ordered to be correct.

used the cafe during my stay - very good value for money - good variety on the menu everything fresh on the day

A friendly welcome from Jayne and Jenny on reception as always , pre dinner drinks in the lovely cocktail bar served by pro bar tender Mark , Brogan ,our excellent restaurant manager found us a lovely table ,and the table service was superb , there seems to be a new team of young enthusiastic freshers very keen to please , our two guys , Lee and Max were both exceĺlent , friendly and professional .

Visited this afternoon for a late lunch / early tea. The food was as good as always but there seemed to be something lacking in terms of atmosphere and staff attentiveness. Visited the restaurant many times over the past few years including holding my daughters wedding here in 2017 and my 60th earlier this year: always had an excellent experience. Can’t put ‘my finger’ on it but something was different today which is a shame as we may think twice about visiting again soon.

First time we had visited and will certainly be back. Had the most amazing beef sirloin and Lakeland lamb roast dinners cooked to absolute perfection. Pudding was to die for! Service and value for money excellent .

We came here on a very wet August bank holiday Sunday with friends who live locally. Whilst the decor has been modernised and provides a very comfortable environment the set lunch was very disappointing.

Amazing food amazing service we live in Blackpool and can’t wait to comeback head waiter is elequant and good fun x

As a family we operate a "Sunday Club" where we all get together at least once a month for a Sunday Lunch...

Had a great night out to celebrate our 38th wedding anniversary at the Cafe Grand in Lytham St Anne’s

We were staying at the hotel and decided to eat dinner in the Café Grand. Monday evening and the bar/restaurant was busy. The décor is fabulous: high stools around a wide bar, tables of various styles all themed in grey tones, beautiful tableware, floral arrangements and candles.

Food was ok, scallops under cooked despite asking for them to be over cooked.

There are a growing choice of fashionable eatery’s popping up along the Fylde coast, but nestled away amongst the St. Anne’s, Sea Front Hotels, is The Grand (and Cafe Grand, within)

I brought my friend for lunch as a birthday treat, as always it didn't disappoint. Cafe Grand is constantly good, it is most definitely the best on the Fylde Coast, to live just along the road is a great bonus & a wonderful walk in the summer.

I can’t understand the bad reviews about this fantastic place! The service is quick and they are very good at handling diets e.g gluten free. It offered outside seating and indoor seating, we sat out as it was a stifling day. The location was great and peaceful with a lovely view for the outside seats. Most importantly, the food was exquisite, great for children and the salad my friend said was the best she’s ever tried! A top place to eat in Lytham, Will be returning!

First time grand dinner experience. Absolutely perfect night out with the wife. Child free and enjoying the large selection of drinks options. The food was superb, the scallops and chateaubriand melted in my mouth. And were complimented by the additions the greens were also coocked to perfection.Thanks very much.

Better late than never !! Our last visit was for our Christmas Dinner in December......we like to indulge in the traditional Christmas fayre here.....turkey with all the trimmings and Christmas pud accompanied with a good bottle of wine. As always, we enjoyed everything, all beautifully cooked and well presented, food quality is excellent, and served by pleasant and efficient staff in a wonderful ambient setting....perfect !

Terrible service. Would not recommend. Unfriendly and unwelcoming bar staff damped birthday celebrations. Such a shame as came here 12 months for a birthday celebration and had a wonderful afternoon. Sad to say that we will not be returning and will spread the word.

Struggling for enough adjectives. We ate here for lunch and dinner whilst attending the Gin Weekend. The menu is excellent. The food delicious. The service impeccable. Absolutely nothing to complain about. Crab and avocado on toast, scallops, chicken Caesar salad, lamb rump, tagliatelle with shin beef, Thai curry, chicken supreme, and so much more. Great selection of wines too and a well stocked bar if you prefer. Classy and very enjoyable.

Visited throughout various upgrades over the years - and they genuinely are well thought out upgrades. Absolutely love the newest menu. It suits all tastes - far too many dishes to praise as the food really is faultless. Staff are lovely. We are reasonably regular locals so know there are few places nearby that match up to food and service that really compete with Cafe Grand.

Gorgeous food so well cooked and presented...faultless!!! with staff that are highly attentive friendly and professional

Had the steak and eggs which is new to the menu and it was very nice even tho I only got on egg.very tasty though

Friendly staff, look out for Eric who will do anything for you, Superfood salad is our recommended dish, truffle fries if your being naughty

Dined here Saturday 25th November,having dined here before it’s had a refurb since last time.

We booked a table for last Friday evening for an early supper. The bar and restaurant area looked amazing upon arrival and was nowhere near full but the girl on the desk wanted to sit us out in the lobby?!? We refused and were eventually offered another table but it wasted my evening. What would be the reason for sitting us away from the restaurant? Sad start to the evening which would have otherwise really lovely as the food was fantastic. Whatever has happened to good customer service?

We came for a Sunday lunch to celebrate my parents Wedding Anniversary. The environment was superb, the staff friendly and...

Met some friends there for a drink after they had eaten a birthday meal. They said the food was lovely.

We live in Lytham and decided to have Sunday lunch at The Grand hotel we were amazed at the price particularly when we were asked if we wanted one slice of beef for 16 pounds or 2 for 20 pounds we can eat in many local hotels for 3 courses for under 20 pounds we certainly will avoid this hotel in the future

I live in St Annes and decided to go to The Grand Hotel for a morning coffee.

The food, the setting & the staff are all 5* we have been going to the Grand for many many years but it is definitely at its best now.

We had seen some good reviews before booking dinner at the Cafe Grand, but the meal far exceeded our expectations. My husband's moules mariniere were delicious and very fresh. My burrata, fresh peach & proscuito starter was wonderful. We both agreed that the fillet steaks that we both enjoyed were probably some of the best we'd ever had - both cooked exactly as we liked them - mine rare and my husband's medium. The choice of wines was very good indeed and the Chablis we ordered was worth every penny. All in all a memorable dinner.

Several engagements with this hotel over the last three years since we moved locally. Family wedding was let down by food not being up to the standard that was presented when searching for a venue. Turned away once when they said they were too busy to serve passing trade. Turned away once outdoors because we had a dog. (On that occasion you turned away an Oscar Award winner too.) No communication re: proposed gym and pool membership. Average food on the one occasion we chose to dine there and poor staff in the bar, chatting amongst themselves rather than having their eye on the patrons. Overall, no longer a place I am prepared to go to. No wonder the Red Arrows have chosen somewhere else to go.

Decided to try here for a meal as we had heard good things about it. The food disappoint at all it was lovely! It was such a shame that the service and the table we were given wasn't so good. We struggled to get the attention of the waiter to give our order the table was out of the way next to the serving pass, we asked if we could move but told the restaurant was fully booked. We had booked a month before! I'm not sure I would go again even though the food was excellent the service could be better.

We have eaten several times here both at the lunch and dinner service. The menu varies frequently and is imaginative and well presented. There is a good choice of dishes without the restaurant falling into the trap of over stretching itself. Consequently the quality of the food is excellent. The wine list is varied , well selected and reasonably priced.The front of house staff are friendly and efficient led by the excellent Maitre d'.We look forward to returning here on our future visits to St Anne's.

A party of four of us came here for a special Sunday lunch. We really enjoyed ourselves and the food was great - until my mother found a large piece of plastic in her ice cream. Clearly it was part of the original ice cream carton. Initially we laughed at this, but it was potentially dangerous; it is just very fortunate that she did not choke on it. I was very disappointed at the ensuing reactions of the hotel staff. I asked to pay and simultaneously gave the waiter the offending bit of plastic. All in all, we waited more than half an hour for any response. In the end I had to go to reception to pay. The next day, I emailed the hotel to express my disappointment. I've still not received a response, or an apology. Very shoddy behaviour in this day and age and a poor end to the day.

Just returned from a wonderful visit to Grand for a friends Birthday. We were one of 7 couples and could fault anything.Superb food, attentively served in a stunning environment. What's not to love about this place. Will be back

We dine here most Sunday's, if not every Sunday as the roast dinners are incredible, however, I'm really disappointed today as we fancied a Gin & Tonic in the sun after a walk in the Lytham, we found a table in the sun and sat down.. we were then asked to move as we weren't hotel guests. I explained that we dine at the Grand every Sunday and would be no more than half an hour.. as we weren't residents or dining at the restaurant, we had to move inside.. I offered to order some food.. the waiter refused and asked us to move again as we weren't guests of the hotel. Two friends of ours were also sat outside, who also weren't staying at the hotel.. I asked to speak to a manager and said how disappointed I was that loyal customers couldn't be seated outside. He told me that guests staying at the Hotel may have needed the table and as they were spending £300 per night, they had priority. I argued that we spent £100 there every Sunday but he wasn't interested and dismissed my opinion... won't be returning.

Attended a party at this beautiful hotel, great food and lovely room for a private function but be warned you need a bank loan for the bar prices!! A glass of lager (not full pint) £4.50 and only one brand to choose from, a large wine £8, single vodka and Coke £7.50, glass of prosecco £7.50, this kind of spoils the evening as it's just too expensive, everything else though is nice enough, bar staff a little moody but catering staff very friendly

My friends and I dined here last night. We had a beautiful table for 5 in the window and we all agreed how luxurious and lovely the new refurbishment looks. Unfortunately, the staff are miserable and unhelpful. We were unsure as to who really was our server as it seemed to be anyone in the vicinity. We had to keep asking for more drinks and then there was a problem as the bread was stale. This was left on the table and we were made to feel that we were in the wrong. Waiters were going backwards and forwards bringing us more pitta etc when we just wanted the same focaccia but fresher. By the time all the caffufle with the bread was sorted, we had finished our sharing platter, so we cancelled the bread order. The waiter was unimpressed and told us 'well the kitchen have put it in the oven for you now!'I also feel that £25 for a fillet steak is extortionate, considering the only other thing on the plate is a few sprigs of water cress. My friend ordered hers with peppercorn sauce. It came with garlic butter. Rather than take it away, she was brought peppercorn sauce in a jug to pour over the top!As I stated, the decor is gorgeous, but the service lets this restaurant down. City prices without even a smile. We left without leaving a tip, as we all agreed leaving one would not be the right thing to do and we walked away pretty unhappy with the experience

Old hotel refurbished to high quality modern standards. A wedding venue when we were there but that did not detract from the experience Excellent high quality food and service, a little pricey perhaps and not much choice of drinks.

The food & setting doesn't get any better than The Grand on a sunny day, the staff are long standing members & are really lovely & friendly, they are always very pleasant and make you welcome. The refurbishments are fantastic, compliments to Mrs Web artistic talents.

Spontaneous visit for drinks and food on a warm sunny evening. The hotel is well located on the promenade with landscaped garden frontage and driveways. They have heated outdoor seating areas for both food and drink. Inside the dining and bar area are well presented and welcoming. Staff were attentive and helpful. We ate evening meal and choice was good and food was better than average. The pasta dish I chose was better than most I had tasted in Italian restaurants. Had been a while since our previous visit, we will not leave it so long before our next visit.

Booked a table a month ago for my wife's birthday and specifically asked for a table at the window as we had been there on numerous occasions. When we arrived, hey ho no table by the window and after a lot of complaining that ruined my outing from the start a table next to a screaming kid.The male "head" looking waiter huffed and puffed at me and became a bit surly. Some of them tried but I was treated like a trouble maker and had to hunt out the staff for any further orders. I even left a tip, why, because I try and be descent but did not even get a thank you. I am so angry and will avoid the place for a long as I can

Another wonderful meal at the cafe grand. Eric at the restaurant and Jane on reception are very attentive and spend time talking with you. The food is cooked and served beautifully. I would recommend the Fillet steak which was cooked to perfection. The reception area now offers better seating where you can sit after your meal in a relaxed atmosphere which was nice.

Great food and exellent service the whole event was really good and could not be critisised in any aspect

Having eaten at Cafe Grand throughout various reincarnations over the years this latest is probably my favourite. Both the decor and the menu are superb. Couldn't fault the service and the food was delicious. Great choice of wines, highly recommend the Chablis. Breakfast is beautifully displayed with fresh juice and tea or coffee ordered from the waiter. Offering plenty of choice the continental breakfast is ample, but if you like us wanted a treat then the a la carte options are extremely good value and large portions. The eggs benedict and scrambled eggs with smoked salmon set us up for the day. It will certainly be on our list of go to restaurants again.

Sadly disappointed at service in restaurant especially when returning a chewy steak. Had to wait 25 mins to replace it. No apologies no offer of free drink etc whilst waiting not what was expected from a four star hotel. Bathroom flooded every time we had shower again nothing done about this sadly wouldn't return or recommend.

My wife took me to The Grand for my birthday lunch. The staff were great as was the food.The choice for a Sunday was more than just Sunday lunch which was nice to see. A decent selection to choose from for my vegetarian wife too.The children's menu was very good and has a good variety.Excellent choices of beers and wines and will definitely return

We were non residents and popped in for a coffee, sat outside on the outdoor seating area, enjoyed a very nice coffee watching the sunset. Staff very friendly all lovely - but then the bomb shell when we paid 2 small Americanos cost £8 !! and not even a biscuit!

Being a resident of the area we have eaten here on many occasions and have never been disappointed. We recently visited after all the refurbishments had taken place, and wow ! What a difference.....I always thought it was beautiful before, but now it's even better, a gorgeous room for dining and a lovely ambience. Food was excellent as always...loved the new menu. As there were 4 of us, we chose the Nibbles Sharing Board to accompany our first bottle of wine......this was absolutely delicious . For starters ....Crab Salad, Scallops and Wild Mushroom Ravioli.....Mains ........Lamb Rump, Cod, Duck and a Pasta dish. Everything was cooked perfectly and well presented and tasted delicious, we couldn't fault anything. So after a few bottles of wine and lovely food we all departed, having enjoyed a superb evening. Staff, as always were polite, friendly and attentive. Thanks Cafe Grand !

Recently refurbished to a good contemporary standard. Staff extremely attentive without being over the top. Nice choice on the menu & the food cooked to an extremely high standard using the best quality ingredients. Good wine choice. Will definately return with an overnight stay included!!

We popped in for a drink with the possibility of having dinner there.The staff from reception to the restaurant manager and bar staff looked down their noses at us. We have stayed at some of the best hotels in the world, were members of the Gleneagles country club for many years and have never received such a pretentious and frosty welcome. We walked out !!!.

Staff great warm , welcoming, food hot and served quickly , over priced and not value for money as extra charge for vegetables and potatoes, how can this be when you order a steak it should come with 2 x sides not be charged for this, steak £23 extra £9.00 for sides COME ON CAFE GRAND !!!!

Well designed, friendly cafe bar. All our food was very well prepared and presented. Helpful, patient staff with great smiles. Thanks again.

Wonderful breakfast during stay at hotel. Service, food selection and decor were1st class. Stylish with contemporary twist provided relaxing atmosphere. Rooms in hotel beautiful and very comfy.

The hotel has just Ben renovated and the bar and restaurant area is now fit for central London never mind Lytham. Food was very good with excellent small bite served and then a couple of main courses that agin would fit any restaurant. Service was exceptional and surroundings very pleasant with decent sounds in the background and atmosphere good. Would recommend if you in town.

Visited for the £15, 3 course meal, had a small blip with the soup being Luke warm but quickly corrected once we said something, everything else excellent. I wouldn't choose to sit near the open kitchen again as found it distracting and a little smoky but on balance lovely lunch so I will visit again.

Had lovely Christmas lunch here today - starting with G & T ! Everything was perfectly cooked and well presented - Chicken Parfait for starters followed by a traditional Turkey plus all the trimmings dinner, then Christmas pudding complimented with a good bottle of wine ! Can't beat this for the price - staff very pleasant, polite and attentive, lovely ambience, really enjoyed the afternoon, very relaxing, were not at all rushed. Like the fact that they serve lunch from 12 noon till 5.30 - very civilised !Thank you once again at The Grand.

We booked a table in the restaurant at The Grand for a special birthday. When we arrived there was no one else in the restaurant and the very grumpy bar man showed us to a table then took some of the tableware away as they did not have one ready for us. The service was awful, the bar tender obviously thought he was too important for waiting on our table yet there was no one else around. Half an hour later we were asked for our choices and a waitress came who was very polite. Throughout the evening there were only another couple of tables dining. The menu was very limited. The food was good but it was so off putting as it was so unwelcoming and certainly was very disappointing for a relatives 70th birthday evening.