The Café by Benugo in Glasgow City

After choosing our new sofa my my girlfriends and I enjoyed lively beverages and a story about bucket hat lady and cafe Nero. Cafe Nero can’t compare to the joy of John Lewis 8/10. Spread a little joy come to Glasgow JL cafe for a casual night out

Great service, friendly & professional staff. Always served quickly regardless of how busy it is. Food is delicious, always freshly made. Large, well spaced seating area available. Go every week for lunch, highly recommend! Jack always goes out of his way to help and provide a lovely experience.

During a recent visit to Glasgow we had breakfast in the Cafe by Benugo twice. On both occasions the food was nice and i enjoyed my bacon roll. We were in early, on both occasions, so it was quiet,

Great place , Lovely staff , professional and polite Great food, hot and well presented, good choices for lunch Big seating area and plenty of space to sit and enjoy your food

Great service everytime! Staff are lovely and friendly. Coffee is always nice and strong. Always busy but service is always fast!!

Amazing clean great Coffee good Cakes worth visiting a hidden gem new favourite spot. Even had clotted cream Nothing was too much for them to provide

Great ambience, upmarket feel, with pleasant staff. A bit on the pricey side but worth it for the occasional treat with my other half. Would definitely recommend.

This cafe has a decent location in the Buchanan Galleries, but that is about all that was good about it. It is independent of John Lewis so my John Lewis card and benefits could not be used. The drinks chiller, while having a selection of drinks that suited us, was not chilled at all. So I asked for glasses with ice, but there was no ice in the cafe! The glasses were tiny and they otherwise only had disposable plastic cups which were quite inadequate. Not impressed and I’m surprised John Lewis allow them to be associated with JL. We won’t be back.

We were shopping in John Lewis and popped into Benungo’s for a coffee and cake. It was around lunchtime and the Cafe was very busy which is always a good sign. We had to wait on a table being cleared but the assistant cleaning the table was very efficient and helpful. There is a good choice of sandwiches and cakes with prices at the top end of the scale. We opted for a scone and jam and were charged 75p for a small jar of jam. The cafe has a nice setting on the the top floor and, whilst it is convenient if you are shopping in Buchanan Galleries, there are other nearby cafes which provide better value for money.

Popped in for brunch at Benugo with my wife. Food was delicious. We had a roll on sausage and a ham and cheese croissant. Loved my oat latte. Staff were very pleasant and welcoming. We'll be back!

Absolutely pathetic excuse for 'customer service' staff very rude and unhelpful. My mother is clearly disabled and young blonde girl on till still couldn't bother to actually do her job and assist customers in a way that might be helpful. Girl with glasses and blonde ponytail was the worst. Absolute joke. Won't be back.

On a day trip to Glasgow fancied a quick drink. We weren’t aware of another cafe in John Lewis, but wish we had. Ordered two hot drinks, one oat milk latte which was barely warm and a pot of tea. The counter staff were quite miserable and a customer in front of me had ordered a toasted tea cake, when he complained because it was burnt he was told, “take it or leave it” The food on the counter looked dry and drab. Once I’d paid for the drinks I asked for milk (for the tea) to be told “get it yourself” I then had to rejoin the queue, and excuse myself to get to where the milk was. Eventually found a free table, but it hadn’t been cleared since last customer. Poor customer service.

Went to buy a bottle of water, café part still open, some customers in just served by different staff member,but I was told curtly "we're closed" and the back was turned on me. Was still clearly open. Will make the long trek in other direction through the mall next time I need refreshments while shopping in JL.

Went to see seethe Burrell collection in Pollok Park, Glasgow. I decided to try the soup at lunchtime - it comes with 2 pieces if sourdough bread. Today it was sort of spicy tomato. It was very nice. I have had the soup in here a few times and its always nice. Last time i came with my daughter she got a burger which as huge - she said it was delicious. Another good thing about this restaurant is that you can help yourself to fresh water if you don’t want a drink snd you can get alcohol. The soup cost £5 i think thats ok fir lovely home made soup.

This café is located within John Lewis. It has a good view out over the Buchanan Galleries shopping centre from its large spacious balcony. It is self-service and we enjoyed two flat whites, which cost £6.70.

I was shopping within the centre and choose to go to the cafe with John lewis.! I was standing in queue, (about 4/5 customers in front of me) and there was a female going along the queue asking which hot drinks you'd like.) Mine was just a latte, no food, but also wanted a cake !!! On closer inspection none of the cakes were covered, there was bread sitting on work top not covered, the silver units behind the counter at back wall were absolutely covered in dust, I'd decided I'd just have a tunnock tea cake ( at least it had a wrapper) then by the time I'd reached the till I was asked 4 times my hot drink again. If I'd not had my medication to take I'd have walked out. There was no atmosphere within the area, the latte was far to strong, tasted much better. All in all, it is needing a good clean.

Thee worst soup that we’ve ever had the misfortune to eat!! I do not believe this was made by someone with any kind of food/cookery certificate. Hard shredded carrot, and no discernible taste from the stock, was it even stock? Tasteless! Very little choice from the hot food counter, what they were offering looked unappetising, and tiny potions for the cost. Not able to get hot drinks on the hot food side, which meant waiting in another slow moving queue on the sandwich and cake section. Lots of members of staff floating around and not doing much. Unable to sit at lots of tables as they needed clearing away, tables were so filled up with discarded trays, that chairs were being used. Will never be back…probably get better service at Greggs cafe in the bus station!

Very disappointing. The selection available was poor. Do a better sandwich variety at a BP station. What we got was overpriced. I made do with a bag of crisps given there was little else and of course it was Mackies…the least flavourful crisps possible. The seating area is nice but maybe a bit out of sync with the snack/food offer. They seemed to have plenty of cakes and pastries if you fancied something like that and a cuppa and staff were efficiently keeping tables clean and clear. Can do better someplace else.

Coffee ok as was toasted baguette. One member of staff was pleasant however the others including the manager were ‘offhand’ and generally unpleasant in their attitude towards customers with many walking away and going elsewhere. John Lewis should be ashamed of supporting this concession.

Absolutely awful staff, and attitude. Coffee was OK, however despite me positioning my tray at the "collection point" the server still just put a tea and a coffee BESIDE the tray rather than on it. At that point, she promptly turned her back on me to talk to her pal. I was the only person at the counter, it wasn't busy, and they just couldn't be bothered. Despite the staff gossiping, it took me a while to find a clean seat to sit on. Most tables still had crumbs on them, and all the seats were dirty. And no teaspoon or stirrers either. Never again, and I hope this review is read by many people. Please go somewhere else.

Visited Benugo cafe within John Lewis Glasgow. What a disappointment from start to finish. The only saving grace was the scones, rather delicious. The staff members we happened to come across were far from friendly, there was no menu and were not sure what was available to eat as my mother diabetic. The younger girl with dark hair had a look on her face as if we were a hindrance to her (if she does not like working with public, please don't work in the retail/hospitality sector). The other girl had charged for tea even before we had fully ordered and was adamant that was all we were having before we had said, we also had to repeat our drinks request quite a few times before it was understood by this extremely disorganised girl. We paid for a latte and again had to repeat this twice, which was clearly not a latte, try Americano coffee. Once seated to enjoy our food, a rather rude younger man almost swept another customer's food detritus over our feet and was non-verbally communicating for us to hurry. As previously mentioned the scones were the only good experience of this cafe, this was the first time visiting this cafe and we will certainly not be returning. We unfortunately had to visit this cafe as the others within the galleries a bit too busy, but with this experience the other establishments have nothing to fear. Would not recommend to anyone at all, who has standards in customer service. A small tip teach the so-called baristas?? to recognise the difference between the types of coffee when a customer orders something different from an expresso.

Not usually one to moan … Tuesday the 12th April ; Came here with my daughter to meet up with friends for a coffee. Ordered bacon breakfast rolls each and hot drinks. Asked the serving staff kindly if she would be so kind to help my daughter cut her rolls in half she was rude and refused on the terms ‘ due to covid reasons ‘ once handed to customer unable to cut the rolls in half. Which I said but … you haven’t handed the rolls over to me when I asked. In which she shrug her shoulder, no apologies whereby she was happy to cut a bagel in half for the lady behind me. Other than that found the cafe to be nice, comfortable.

Totally disorganised shambles, bypassed and ignored by staff when trying to order, selection on offer is abysmal and don’t believe the images posted by the company. Shelves and counters empty, surly and uninterested staff not the quality of business you’d expected John Lewis to employ to run their coffee shop. If you want a decent coffee, cake and a smile go to any of the Starbucks nearby.

Was here at 3.10 today Wed 22nd Sept. couldn’t find a clean table. I’d purchased my food by then. Had to clear table and wipe it down myself. Part of seating area was closed off when it should have been open if they couldn’t supply clean tables. Floor was filthy. SHOCKED that’s all o can say.

A flat white and a smoked salmon cream cheese bagel at Benugo cafe John Lewis today. The cafe itself is lovely centrally located so you can gaze at the goods as you enjoy a coffee break. Coffee is ok and staff very pleasant. Incredibly slow...

Visiting Glasgow for the day as we had a concert in the evening so arrived early and felt peckish. After doing a little shopping in the Buchanan Galleries we stumbled across the rooftop cafe bar that John Lewis offers & with not having one in...

Went on Saturday after second lockdown lifted after shopping in JL. It offers simple sandwiches and toasties. Except whoever worked the toastie machine has never heard of the concept. My partner got basically a ham and cheese sandwich and my tuna melt was completely unmelted....

We were being stopped in the mall asking if we were shopping or collecting. I am sure that if you were collecting i would expect your email confirmation would make it quite clear where you collected, that the restaurant was closed my wife explained we...

I'd normally not use this cafe as found it poor in the past, same issues as other reviews. But was in a hurry and there are very few suitable food outlets open in Buchanan Galleries. Staff were helpful but my main point is that the...

Popped in sunday afternoon for a cup of tea and a cake. First challenge very few cakes, no scones! Then ran out of milk, cups, plates, etc., as I moved down the queue Reminded me of could not organise a xxxx xx in a brewery....

The only thing good iabout this place is the location. The selection of cakes is awful and usually just out a fridge verging on hard and extremely overpriced.. T Here is somerime no cups, so they use paper cups.! No idea why JohnLewis still use...

Served by a girl with long green hair which was floating in my hot milk! She did replace. Didn't notice until coffee finished cup was cracked!

We called in here for coffee while shopping in John Lewis. It overlooks Buchanan Galleries and is a lovely place to watch the world go by! The sandwiches etc looked good but it was too early for us after a hearty breakfast!

First visit to Benugo after giving up on the dreadful food in their "Place to Eat". Fancied a quick bite to eat and a seat listneing to Christmas singing on a hectic Saturday afternoon of Christmas shopping. Decided upon a New Yorker sandwich, which was...

We went to this cafe looking for an afternoon snack around 3pm. No hot food at this time but we were offered the option of having or sandwiches toasted, the toasting only lasted a few minutes and barely warmed the outside. Expected better from a...

The gingerbread loaf would have been quite at home on a submarine as a missile. I suspect it would have sunk any vessel it made contact with, certainly wasn’t edible. The cafe is woefully understaffed with 4 trays of dirty dishes on the only available...

I visited Benugo for the first time last month. It is a great cafe overlooking Buchanan galleries and is the perfect place for a quick pit stop when shopping in Glasgow City Centre. The staff were very friendly and went out their way to make...

Nice selection of food and hot / cold drinks. Ideal situation on a balcony overlooking the busy shopping area below. Worth a visit.

I met a friend at 1.30 and had to move tables due to the loud clattering of cups being put away at central counter. employee seemed oblivious of the amount of clatter he was making. We wanted a light lunch but nothing left at 1.30,...

This is a lovely little place to stop by if you're popping into Buchanan Galleries and have had a long day on your feet shopping! Offering an amazing selection of sweet treats and bites and reasonably priced too, you're on to a winner. The service...

Popped into to grab a coffee prior a meeting later in evening. Planned to treat myself and have a scone, clotted cream and jam. All sold individually rather than as a package god knows why, scones (fruit and plain) were solid like a brick given...

We went on a Saturday lunchtime and restaurant wasn't overly busy. There was a very poor choice of food and the hot food had just about finished! Service was extremely slow and bill expensive for the type of food purchased. Then to find a table...

We have eaten at this establishment before some time prior to this trip and found the food to very nice although the layout has always defied logic. On this occasion we both ‘chose’ the bruschetta. I say ‘chose’, in reality it was this or the...

So, you’re tired from shopping. Hungry too. In a renowned City Centre store. Even more tired & less inclined to look elsewhere after you get to the upper floor. Sandwiches not available, so took the remaining baguette...... 😣

We arrived early for Saturday lunch. Surprisingly, possibly because they were switching between coffee-style food, the cold food selection was significantly poor. My first choice disappeared in front of me and we took the last two of the second choice. In the end the New...

I waited at the hot food counter while the only server made coffees for 2 customers who arrived after me. I selected the frittata and should have been alerted when I was given the only salad choice left, some rather tired green leaves and whole...

I came here with a friend for scones and coffee and found my visit very pleasant. Staff were friendly and attentive with a nice atmosphere as well. Great place to visit if doing some shopping or strolling by Buchannan St. Some folks seem to say...

Amazing coffee with a bagel toasties. Fabulous flavours and great staff. Made a welcome break to a shopping trip

Lunch was dreadful Leek & Potato Soup that was disgusting. Like water. Absolutely terrible for price. This place used to be queued to door and had to wait to be seated - Not now - No wonder. Management need to get this place sorted. Some...

Having had a quick shop around John Lewis, we want to have a sitdown snack and drink. The café is well laid out, immaculately clean, and all the staff on duty were unusually male. They were well presented, extremely courteous and quite charming I must...

Prices too high, cake dry, glasses dirty, really poor organisation. With a loaded tray you have to pay, then walk across the room to find glasses for your drinks, but then cutlery and straws are over by where the hot drinks are being made. No...

Needed a quick lunch snack and happened to be in John Lewis, so tried Benugo. £20 for two mediocre sandwiches and coffees. Coffee was good enough, but sandwiches ovberpriced for what they were. Probably not return.

Wow, big difference from my last visit. All though it's not cheap, I was delighted with my lunch. Even had a piece of carrot cake, I thought my carrot cake was nice, but there's is definetly gorgeous, and I'm a Baker!!! The panini wasn't anything...

Meet a friend in John Lewis and we decided to go to Benugo for a coffee. Asked for a small half shot latte for my friend and a finger of shortbread, got a full shot latte that she couldn’t drink as it was too strong,...

Our expected lunch arrangements on a shopping visit to Glasgow had not worked out as anticipated; subsequently we were in John Lewis, which we had often visited in its previous incarnation - the restaurant has been revamped, and there was nothing suitable for my gluten-free...

Really nice place with strong coffee and balcony area. Staff were friendly and place was clean and tidy. Good food options

This was my first visit to the Benugo outlet in Buchanan Galleries but it’s likely to be my last too. Wasn’t particularly busy but the service was slow on the till. My friend and I shared a piece of cake and 2 decaffeinated cappuccino. The...

Went in today at 5.30. We received our coffees in paper cups when I asked why , they close at 6.00 not what I expected from a John Lewis partner will not return

I came here for lunch and the staff I interacted with her lovely. Good service, great food, and nice cafe!

I have had coffee with Benugo a number of times in London, however I never knew they had a branch in Glasgow!!!! It's the perfect place for a mid-afternoon coffee or wine

Toasted jackfruit wrap was crispy and filled with delicious flavours that danced on my taste buds. And thank you to the cafe worker who gave us a free Diet Coke as we hadn’t brought enough money. Otherwise I would have collapsed with dehydration. You saved...

I don’t like leaving bad reviews but this place needs serious attention. I’ve visited twice in the last week - the first time with my mother to have a coffee and muffin. The coffee was ok but the muffin was dry and horrible and had...

Maybe it’s me but I assumed being adjacent to John Lewis I expected a stress free experience. First of all the cakes were lovely hence 2 stars not one. Staff are polite but need a floor supervisor. So we order three drinks three cakes no...

Very disappointing. Came in for afternoon coffees with a cake and a scone. Service was slow and both muffin and scone were dry. Won’t hurry back.

This place is a little easier to eat in at lunchtime as it is not so crowded as John Lewis’ own ‘Place to Eat’ on the floor below and the food is very good indeed. The soups are are a bit different from the usual...

Benugo Cafe in John Lewis department store is a good place to sit with a cuppa and a cake while the wife shops, but it always dismays me to find that cutlery is often not 100% clean and it is placed in stainless steel containers...

The self-serve cafe located in the John Lewis store overlooks the shopping mall and is a good spot for people watching. I didn't realise that it was contracted out to Benugo, an independent company, as it appeared on this occasion to be business as usual....

It might be a Sunday and it might be busy leading up to Christmas but the quality of food and service on a recent visit with travelling relatives visiting was a real let down. Having thought on reputation this was a safe bet I felt...

I had been sent a voucher from John Lewis for a free cake when buying a hot drink, so was tempted away from my usual cafe in John Lewis - what a mistake. Cakes were all open to the air and anyone who cared to...

The John lewis cafe is now run by benugo. Not a patch on the original cafe. Dirty dishes cups & saucers and tables Poor quality napkins food not as good. Don't recommend it very disappointing .

We have visited Benugo a few times recently and have always found the food good quality and the service efficient and friendly. There are always healthy options and the cakes are lovely. Yes it can be busy but given the location to John Lewis and...

We met some family here today and were very disappointed. It looks like it will be lovely, with a lovely open plan seating area looking down over the mall. The cakes were very over priced and some of them looked a bit beaten up. There...

Saw Chicken and Bacon Pasta, looked lovely and decided to have it. It tasted nice but where on earth was the bacon and chicken, certainly not in my dish apart from a tiny piece of bacon sitting on the top. It was such a rip...

At 11am the staff were overwhelmed by having to serve customers and make coffees/teas. There were 4customers behind me and 2 in front and we were all left standing in the holding area at the end of the counter. There was no communication e.g if...

Despite asking for a really hot latte I received a luke warm half full cup of coffee propped up with half cup of frothy milk. Disappointed that I had to gulp it down as it tasted quite nice & I'd like to have had a...

Came in whilst shopping in John Lewis - frozen muffins and then carrot cake - several others reported the same