The Cafe in Isle of Wight

great place visited many times and staff so friendly, we did have a problem with one meal and although it spoilt our evening it was not charged for and they took care of problem,

Remember coming to this pub with my family when I was ten so had to come back 40 odd years later. Disappointed the coffin by the door was gone 😂 but it was a real highlight of our trip. Our dogs were welcomed and fussed over and the food at lunch was amazing, so tasty. Really friendly staff and all the facilities were spotless. Fantastic views over the garden too. A lovely trip down memory lane

Nice busy cafe, lots going on with a lot of choice to make your own baguette. Popular with the locals for lunch who fancy an upgrade from a morrisons meal deal.

We have been here many times over the years and looked forward to our visit again this year. What a disappointment. We had a cream tea which consisted of a pot of tea, 2 scones, butter, cream and jam. The jam and cream pots were half the size they used to be and the butter was barely there, adequate enough for one scone but certainly not two. The jug of milk supplied did not have enough milk for one cup of tea and we had to ask for extra. I do not drink tea and asked for my tea to be substituted with coffee, big mistake, it was undrinkable. Went we went to pay we were told 'cash only' and I was lucky to find some cash in the bottom of my bag. This should be made clear when you enter and before you order as a lot of people do not carry cash. Our experience was so different to every other visit we wondered if there were 'new owners' but overheard the owner telling other visitors that she had been there 17 years. Sadly will not be returning.

I’m really sorry to have to make a public complaint but I sent an email and got no reply. The reason I give it one star despite an overall good price/quality ratio is to highlight this issue and warn other tourists. I dined at this establishment on Saturday September 7, paying at 6.18pm a $98 bill. I added $20 tip in cash and I misunderstood what I had to fill in the receipt, adding a $20 tip as gratuity for a total $118. A staffer working there told me I made a mistake because I was effectively tipping twice, and that she’d strike out the $20 from the receipt so I wouldn’t get charged the tip twice. She told me that she’d do it because they’re honest and that other establishments wouldn’t be that honest. She could have returned the cash but didn’t and also didn’t give me a receipt, but I trusted her word. Yet more than 24 hours later, on Sunday September 8, I got a notification after 9pm saying the amount charged had changed to $118. It’s not fair to make that change more than 24 after the initial charge, as I don’t have the option to return to the diner so all I can do is to email and to ask here to do the right thing and reverse the charge back to $98.