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4.0

Based on 2.234 opinions finded in 2 websites

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Nº 1957 in 4016 in Birmingham

Nº 182 of 345 Other cuisines in Birmingham

CUSTOMERS TALK ABOUT DISHES WITH..porklambchickenpaysaladcoolpotatooldroaststeakcookedroasts

comment_iconOpinions

The lads on the bar were first class! I came up from Cardiff on my own to watch the Villa and was looking for a bit of food and a decent drink and they delivered more than that. Unfortunately I can't remember the guys names, but they were cooler than an Eskimo's lunchbox! Mixed my favorite cocktail for me (Gin Bramble) as it wasn't on the menu and got it pretty much spot on. I had 3 or 4 more. A guy at the bar next to me asked what it was, I gave him a sip, he ordered one, we ended up chatting and I've now got 3 mates in Brum 👊 This is the first bar I'll be coming to next time I'm in Brum!

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Mark Quick . 2025-03-22

MORE AT Google

This review is a thank you for letting me use your bathroom as a tourist passing by (which wasn’t the case with the costa cafe nearby)

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Paweł Rybacki . 2025-03-18

MORE AT Google

Lovely food, great cocktails and friendly staff.

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Rachel Woods . 2025-03-17

MORE AT Google

Ordered a bottle of Shiraz that should have been £24, instead been charged for the more expensive one at £29.90.

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Karen Rainsford . 2025-03-16

MORE AT Google

Lovely place,staff very attentive, food was quality

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Chris Fisher . 2025-03-15

MORE AT Google

The Sunday lunch was lovely very good portions the staff were very attentive i will definitely be back.

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Mark Rice . 2025-03-12

MORE AT Google

Absolutamente fantástica comida y servicio. El ambiente era genial. La mejor experiencia gastronómica que he tenido en mucho tiempo. Comida exquisita recién cocinada servida por camareros atentos muy pronto. Nada era demasiado problema.

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Gourmet190770 . 2025-03-05

MORE AT TripAdvisor

Not impressed, yet another bar that doesn't accept cash. Discrimination.

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martin mitchell . 2025-03-01

MORE AT Google

Amazing food - who knew flatbreads could be the only mains a place needs 👌

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Effie Reviews . 2025-02-17

MORE AT Google

They say they eat sundayroast on Sundays. I really recommend it!!!!

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랼리 . 2025-02-12

MORE AT Google

Incredible food, cracking experience and very accomodating, beer selection could be improved but all round a great evening

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Adam Sansbury . 2025-01-31

MORE AT Google

Nice bar for a drink if you are in the area!

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Pinhole Quilting . 2025-01-26

MORE AT Google

Esta reseña me costó 70€ y el único sabor que me queda en la boca es la sal. Familia de 3 adultos eligió 3 cenas asadas, el pollo, cerdo y carne de res. Tenía grandes expectativas con las críticas anteriores, pero estaba terriblemente decepcionado. Las comidas no tenían sabor, todo lo que podías probar era sal. El servicio fue horrible, de principio a fin. Tengo una intolerancia alimentaria y me quedé inseguro y confundido con la información que me dieron 3 servidores diferentes. Seguramente el chef y el personal deben saber lo que están sirviendo a sus clientes.

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Michelle . 2025-01-26

MORE AT TripAdvisor

La comida era preciosa, teníamos la pila de brunch, 2 hamburguesas y el pan plano de aguacate. El personal era muy amable y realmente disfrutamos de toda la experiencia.

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hulin28 . 2025-01-25

MORE AT TripAdvisor

Esta fue una experiencia encantadora. La comida era excelente y el servicio era excelente. Una mención especial a la camarera Bailey que era muy amable y lleno de consejos útiles.

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Keat . 2025-01-23

MORE AT TripAdvisor

Delicious food very nicely presented. Atmosphere was good, busy but friendly. Staff helpful and friendly would definitely go again.

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Louise Bryan . 2025-01-23

MORE AT Google

This was such a lovely experience. The food was superb & the service was excellent. A special mention to the waitress Bailey who was super friendly & full of helpful advice.

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Kara Eaton . 2025-01-23

MORE AT Google

Great beer selection cozy atmosphere

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Patrick Davitt . 2025-01-14

MORE AT Google

Cool place to go for a drink, very central! Great building from the outside, and good craft beer inside.

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Alexis Frost . 2025-01-04

MORE AT Google

Great service & a very high standard of food

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Darren Roberts . 2025-01-01

MORE AT Google

Stopped in here because my son was staying at the Townhouse next door.

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Tim Colville . 2024-12-30

MORE AT Google

Gran comida y gran servicio de Sophia , realmente tuvo una gran experiencia. La primera vez que hemos ido a comer, antes disfrutamos del ambiente veraniego con bebidas al aire libre. Sin duda recomendaría

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Gareth H . 2024-12-13

MORE AT TripAdvisor

We had our work Christmas party here and had the room upstairs with the outside terrace. Absolutely love this place, it has a really great vibe. I'll be back again very soon.

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Justine Carolan . 2024-12-10

MORE AT Google

Visité Brum el fin de semana y me dejé caer en la fábrica de botones según las críticas de Trip advisor. Es un gran lugar - Ambiente muy agradable, buena selección de bebidas y comida muy sabrosa. Los chicos allí eran muy amables y rápidamente se ocuparon de nuestro pedido. Éramos cuatro y elegimos escoger cada uno unos platos pequeños. delicioso... . . ¡Vale la pena visitarlo!

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RussMcGuane . 2024-12-08

MORE AT TripAdvisor

Great meeting place for a night out. Good atmosphere. Didn't have the food, nothing on the menu that caught our fancy.

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Geoff Dennis . 2024-12-08

MORE AT Google

Lovely pub, good food and good service

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Anila Kreku . 2024-12-07

MORE AT Google

Visited with work colleagues on 7/12/25, for a couple of drinks before moving on into town. A busy place with a good atmosphere, beers were good

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Neil (M6JNA) . 2024-12-07

MORE AT Google

First time here & we were very impressed by the quality of the Sunday lunch! Friendly, welcoming & attentive staff too. Will definitely be back soon!

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Ryan Wilkinson . 2024-11-11

MORE AT Google

Enjoyed a drink on a Saturday afternoon, nice atmosphere and good selection on tap.

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Lisa Dawson . 2024-11-09

MORE AT Google

Not the experience I hoped for, I ordered the shish of the week, well I've never been more disappointed, the flat bread lacked flavour, the shish of the week was pork, I know pork shoulder can be a bit fatty but cooked correctly the fat can enhance the flavour, but my meat was tough and grissly, also my side pickle consisted of the throw away pieces of gherkin, carrot and one piece of cabbage which were unpalatable, the best bit was the small side salad! Very dissapointing.

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Paula Marchant . 2024-11-08

MORE AT Google

It was excellent, from entry to being served at bar the whole visit was higher than expected

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matt denker . 2024-11-03

MORE AT Google

There for a work event, friendly bar staff drinks are good too about normal price you expect in the city nowadays. Food as really nic and the whole atmosphere was decent.

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Jamie thorne . 2024-11-01

MORE AT Google

Amazing food - really good beef, huge Yorkshire, great veg inc cauli-cheese. Recommend the Sunday roast!

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Tom Hartley . 2024-10-24

MORE AT Google

Went for lunch and a drink, great food. Had the chicken thighs shish, 10/10

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Bob k . 2024-10-09

MORE AT Google

Great place. The yard was new to me and it is a unique place to hold an event! Food was nice given mass catering.

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Lisa Williams . 2024-10-04

MORE AT Google

Enjoyed a late lunch. Nice place, food was decent. Quite a cool spot.

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Warren Carr . 2024-10-03

MORE AT Google

Great place for a good cheap roast!! Incredible food for not tooo much pain in your wallet the place is massive and I can really see it as great spot for a party 🥳 Thank you!

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Denis Marcone . 2024-09-29

MORE AT Google

Very nice industrial style pub with excellent food and friendly conditions.

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Cédric . 2024-09-24

MORE AT Google

Fantastic food and friendly staff. We had a lovely lunch on a wet .Monday

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Helen Robinson . 2024-09-23

MORE AT Google

Tenía un servicio rápido increíble y comida de gran calidad con porciones generosas. En general, una gran experiencia volveremos! Lugar precioso también

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Wander56614695906 . 2024-09-22

MORE AT TripAdvisor

I don't know if the name is due to the fact that there used to be a button factory there, in any case it is one of the best breweries I visited while there. It has a lounge on the top floor with a terrace where all the smokers hang out.

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Ferran Armangué . 2024-09-08

MORE AT Google

Gran lugar. Acabo de comer la comida más maravillosa. Absolutamente delicioso. También un gran cóctel. Lugar encantador con un ambiente agradable y personal amable. Volveré

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Clemina . 2024-09-06

MORE AT TripAdvisor

What a great place! Super Welcoming and wonderful staff!

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Zeal Swallows . 2024-09-05

MORE AT Google

No puedo recomendar este lugar lo suficiente. Gran ambiente y la comida era increíble. Nos atendió Grace que era muy atento y muy considerado con mis necesidades dietéticas.

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Will Higgins . 2024-09-04

MORE AT TripAdvisor

Food, staff, and atmosphere is always bang on 👌 great for lunch, great for drinks, great for a Sunday roast. Can't fault it.

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Warren Bickley . 2024-08-29

MORE AT Google

Great little place. Only a five minute taxi ride to Birmingham City Centre if you want a quiet drink or food before a night out. We went for food before a night at the theatre. Easy to get to and from. Good selection of food. Helpful and friendly staff. Would recommend and would definitely visit again!

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Sue . 2024-08-29

MORE AT Google

Tuvimos almuerzo el domingo - gran ambiente y precios. La comida solo tiene ese pequeño giro para que sea sabrosa y diferente a la habitual.

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mark w . 2024-08-25

MORE AT TripAdvisor

Fui al bar, pedí comida y bebidas y me pidieron que pagara. Cuando me senté, cuestioné el total y volví al bar para que me dijeran que había un cargo por servicio del 10 % tanto en la comida como en el alcohol. ME HABÍAN COBRADO UN CARGO POR SERVICIO ANTES DE CUALQUIER SERVICIO. Esto es totalmente incorrecto que no se le diga que hay un cargo por servicio antes de pagar y que se le cobre antes de cualquier servicio. El 10 % en alcohol también es una desgracia. Vergüenza como comida y alcohol era bueno.

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Livcon . 2024-08-20

MORE AT TripAdvisor

We had our staff summer party at The Button Factory on Friday. Due to an error at our end the booking wasn't quite as it should have been. We were really impressed with how Ella sorted that our for us. The food was fantastic, the bar staff were amazing and the night was a huge success. Thank you, Button Factory, we'll be back!

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Brett Williams . 2024-08-13

MORE AT Google

A good time was had...... Except the company I was with....(paradigm)went again Sunday 11 August Great time was had....

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Nige . 2024-08-12

MORE AT Google

recently attended a company event at a fantastic pub in the heart of Birmingham, and it was a brilliant experience from start to finish. The venue is spread over two floors, and we had the entire top floor to ourselves, complete with an amazing private roof terrace that offered great views and a perfect space to unwind. The atmosphere was vibrant, thanks to the live DJ who kept the energy up throughout the evening. The food was excellent, with a variety of options that catered to everyone's tastes. But the highlight of the night had to be the cocktails—absolutely delicious! If you're a fan of a little kick, I highly recommend trying the jalapeño and pineapple margarita; it’s a perfect blend of sweet, spicy, and tangy. Overall, it's an ideal spot for events or just a night out with friends. Great ambiance, fantastic drinks, and a rooftop terrace that’s hard to beat!

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Tanya Malik . 2024-08-11

MORE AT Google

Great drinks, service and atmosphere...

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BRYAN JONES . 2024-07-31

MORE AT Google

Welcome, Service and food, as good as it gets. Cannot fault the place. We were recommended by a local jeweller, strangely but the place has not disappointed

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DPearce1961 . 2024-07-30

MORE AT TripAdvisor

Went for a few drinks on a weekend. The place was not too busy, staff were friendly and quick. Best Bloody Mary I’ve had in years!

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Milena Moneva . 2024-07-22

MORE AT Google

This has always been my first shout when it comes to pub. Do try calamari and burgers !

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Prashant Adki . 2024-07-18

MORE AT Google

Good place to have fun, sometimes there is no service on first floor so you need to down stairs to order every time you want to eat or drink.

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Thiago Brandão . 2024-07-14

MORE AT Google

First and last time here. What a shame the management have got such a bad attitude, no wonder it was so quiet in a Saturday night. I suggest you treat customers as you would expect to be treated yourself if you expect to maintain any sort of customer base.

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LJZ . 2024-07-14

MORE AT Google

Good roof terrace and lots of outdoor space. Always chilled vibes and a relaxing atmosphere. It is card only.

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Dave Mikhailov Hill . 2024-07-12

MORE AT Google

Didn't order food so can't comment. Was my first time- group meet up. But not happy having to go downstairs to buy drinks at the bar and then walk up some awkward steps. They had a bar upstairs but were not using and not helping getting drinks upstairs for customers. Atmosphere was brilliant. No option of Mocktails.

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Tasneem Akhtar . 2024-07-12

MORE AT Google

Great bar and really good atmosphere. Drinks are very reasonably priced also. They have a massive screen out back where they have been playing the euro 2024 games. Awsome venue.

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james kelly . 2024-07-09

MORE AT Google

Went for some of the Euros games. Excellent outdoor viewing and good food/drink selection.

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Liam Smith . 2024-07-07

MORE AT Google

Very busy, love the decor, great location

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Maria Brown . 2024-07-07

MORE AT Google

Very nice venue with varied spaces, so you can find somewhere to suit. Good outdoor areas, best in the city. Drinks seems expensive and no bitter, so seems it's fizzy, weak lager for all!

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Dave Conroy . 2024-07-06

MORE AT Google

Went to The Button Factory with friends for a Sunday lunch. Staff were very polite when we entered and seated us straight away. The waiter who brought over our drinks dropped the tray which had a pint of lemonade on it - this splashed over one of our party's jacket, hair and face. Mistakes happen and the waiter was very apologetic, replaced the drink and gave my friend some tissue to dry her jacket. In the main, the food was very nice, and the pork was delicious, however a couple of us found the gravy a little salty. Two of us had finished our meals and one person was still eating when one of the waiters started clearing plates - this is something that really frustrates me, plates shouldn't be cleared until everybody in the party is finished. When the bill arrived, the lemonade had been taken off but a service charge had been added to the bill, which I thought was a bit thoughtless considering earlier events. Overall, the food was nice but I wouldn't rush to return.

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Bethan Thomas . 2024-07-01

MORE AT Google

After a sales meeting nearby - booked the VIP euros dinner. Great atmosphere, great food. Even though England didn't win a great night was had by all. Only negative was wooden benches a bit uncomfortable.

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Shelley D . 2024-06-28

MORE AT TripAdvisor

I attended a second anniversary get together of the volunteers group. Excellent venue, atmospher, good food, attentive friendly service. Enjoyable evening. Highly recommende the venue for family/corporate functions.

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Raj Chouhan . 2024-06-11

MORE AT Google

I wasn't happy...I was given something extra that I didn't order and was still charged for it. I complained and no luck!! The meal was already included with fries and gave extra. I ended up paying £10 more than I should.

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Vicky Taylor . 2024-06-08

MORE AT Google

Gratuity is added to the bill before service. Ordered at the bar, waited an hour before seeing another person get served to ask for an update, after another 10 minutes a manager came to tell us "there is an issue with the tickets not being printed" and was told we would be served as soon as they could. Seemed off as no other tables had this issue and previous reviews mention staff not passing on orders to the kitchen. Decided to ask for a refund instead and was offered a free drink as compensation. Would agree with others that the music is too loud outside.

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James G . 2024-06-02

MORE AT Google

Card only. Any business that doesn’t take cash is not a business that deserves mine. Nice beer garden to be fair but no cash no custom.

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I A . 2024-06-01

MORE AT Google

I'll start with a positive. They have wonderfully thick durable napkins, loved them. The starter of calamari was okay. The rest from there is downhill. The customer service was poor as you could see they were understaffed but the attitude of the waitress was far from desirable.we waited 25 minutes for our drinks orders to arrived after being reassured several time they were arriving even though we offered to collect from the bar ourselves. Both the food and the drinks are very overpriced especially as the steak and mac and cheese I ordered were some of the worst I have ever eaten. The bean suace/dressing was very bland and the steak was undercooked.When asked for garlic butter there were non available. When i offered my feedback to the waitress i was give a rude look. The atmosphere would have been bearable if the music was not too loud to relax. Maybe we had visited at the wrong time, but I definitely would not recommend for a nice relaxing sit down meal. Sadly I do think I will return again.

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G A . 2024-05-16

MORE AT Google

I think it is a bar that everyone who loves whiskey should see. It's pretty impressive that it offers so many options. A tasting is available for every whiskey you want to try. Each staff member was very experienced and kind. Thank you for this experience

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serdar akbulut . 2024-05-15

MORE AT Google

Fabulous place, roof terrace is lovely! We both had the brunch stack and it was soo tasty! Staff are friendly and helpful 5 stars

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abbiegemma . 2024-05-12

MORE AT TripAdvisor

I recently celebrated my birthday at The Button Factory, and it was a fantastic evening. The staff were incredibly friendly and made the experience memorable. The ambiance was delightful, setting the perfect mood for a special occasion.

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Esmee Esho . 2024-05-08

MORE AT Google

Absolutely delicious food which arrived quickly. Ella was great! Just need to practice making a perfect French 75! Would definitely recommend

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MrsWizard247 . 2024-05-06

MORE AT TripAdvisor

Might be my third or fourth lunch. Good location. Balcony is great. Food is good. I'd recommend.

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Evan Joanette . 2024-05-02

MORE AT Google

Went there for a few beers with friends The staff was friendly and they had a good selection of beers.

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Nandor Verba . 2024-05-02

MORE AT Google

We have just eaten Sunday lunch at the button Factory. The staff were good and so was the atmosphere. The food was very very very poor. SUNDAY LUNCH £16 plus £7.25 for Cauliflower Cheese? So the food sat on the pass from plating starting, to be removed to be given to us for over 9 mins. The plate was cold. The Yorkshire puddings were fridge cold. The meat was small and fatty although tender. The gravy had not been stirred and was weak with clumps of gravy granules visible, and is tasted salty. The veg had been sat so long it had started to wilt and again was cold. The extra portion of cauliflower cheese looked like it had been made a week ago and was so dry, it basically had about 3mm of sauce in the bottom. Any grandmother would have chocked at calling this cauliflower cheese! The plus was the dish it was served in was so hot, although this did help to dry the micron thick cheese sauce even more. We sent it back and it was replaced with no fuss. The front of house staff were great. We were told they had new staff in the kitchen? My advice, get rid. Unfortunately, this the worst Sunday lunch I have had in the last 10 - 15 years. The bill came with £1 charity donation. The only bit I didn't feel aggrieved by. Would have been better to to have £70 charity donation and £1 to the kitchen. We went to Tesco to buy something, as all still felt hungry. Eaten here before and really enjoyed it. Please change the kitchen staff who cooked our meal, or at least install a little amount of pride in what they send out? Not an experience I will repeat for food. Bar and waiting staff were great.

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Andy Twigg . 2024-04-30

MORE AT Google

Really nice spot. Lots of bar staff so you never have to queue long for a drink.

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Luke Evans . 2024-04-14

MORE AT Google

No they dont sell buttons, sadly.

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Edwould Zilla . 2024-04-09

MORE AT Google

Great atmosphere, amazing food and service. Can not recommend this place enough. The staff are extremely helpful and are always there to recommend and assist. The food is presented well, cooked to perfection.

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Joe W . 2024-04-05

MORE AT TripAdvisor

Amazing wine knowledge and recommendations from our server Ellis! Standard and presentation of the food was excellent and I’d say unmatched by surrounding casual dining options. The GM Matt made us extremely welcome and walked us through the menu resulting in some top picks, great experience 10/10!

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Oliver Sam Overton . 2024-03-29

MORE AT Google

Lovely bar, plenty of space upstairs on the terrace. Blankets available in the winter

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Michael . 2024-03-17

MORE AT Google

Very tasty food. Good place to dine if you stay over at the Frederick Street Townhouse

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JP Borman . 2024-03-11

MORE AT Google

GREAT FOOD. MY WIFE AND I WERE TREATED BY OUR GRANDDAUGHTER FOR MOTHERSDAY.

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David Matthews . 2024-03-11

MORE AT Google

Went here for mother’s day and had the special Mother’s Day menu. From start to finish we were greeted with smile manners and people that actually care about the guests. The food was the best by far and £25 per head for 2 course was exceptional value for money. I’d like the all staff for making the Mother’s Day extra special. Thank you

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Matthew M . 2024-03-10

MORE AT TripAdvisor

First & last visit to the button factory on Saturday 9th March 2024! I placed an order for food with my friend and asked could the meals be brought out together. I was advised, quite possibly, as order placed straight after my friend. Her order was delivered, mine wasn't. I enquired where it was and was told it with be with me shortly. After 10 minutes, I enquired again. Turns out the waitress had took the order and not sent it to the chef! Nearly 30 minutes extra wait from when my friend got her food. I was drinking Bulmer original cider. When my husband went up to get a round, she said no yellow bottle left, do you want red (fruit cider) he said no. After a while she offered to go down the stairs to the bar to see if they had any original cider there, they did. Next time he went to the bar, exactly thr same situation. She didn't have a clue! I would of hoped she would have the sense to have a few bottles brought up. It was an absolute joke.

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Caroline McGonigle . 2024-03-10

MORE AT Google

Frequent visitor. Lovely venue, and a really good atmosphere and vibe. However, bar staff close the venue up to an hour early every single occasion without fail. We have been rushed out by staff multiple times, who want to either go home early or to get the cleaning done to leave dead on when close. I understand this is common for bars/pubs when it’s not as busy during the week but this is a bit of an extreme. Despite this really cool spot

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Explorer01752442155 . 2024-03-09

MORE AT TripAdvisor

We had a birthday lunch today, and staff couldn't have been better, friendly, table service, complimentary pudding for the birthday girl, and the outstanding food. Good quality for reasonable prices.

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Sue O'Donnell . 2024-03-07

MORE AT Google

Amazing place! Great drinks choice from the wine & spirits selection to the beer quality. Food was stunning! And so worth the price.

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Callie Thirsk . 2024-03-06

MORE AT Google

Great food, great drinks, great location. All around great spot well deffo be back

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Thefoodiefrombrum . 2024-03-05

MORE AT Google

Modern eating and drinking venue. Won't go again.

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Geoff W . 2024-02-24

MORE AT Google

We ordered the hummous, squid padron peppers, buttermilk chicken and fries. The food and service were great. Everything was quick despite it being reasonably busy. Staff were friendly. Lighting was very cosy.

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Natalie Toms . 2024-02-16

MORE AT Google

Went to a wedding celebration function. No cloakroom but there was plenty of space in the toilets for hooks; had to put coats on seats so took up space. No baby changing facilities, had to change on the toilet floor! Pretty poor show, otherwise a fantastic venue.

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Chris Bussell . 2024-02-12

MORE AT Google

Love it here especially in the courtyard. Always a nice atmosphere and friendly staff. The Kofta burger was amazing BUT £3 for a soda water with a dash of blackcurrant is a little steep considering other places don't charge at all! However it is dog friendly which makes up for it!

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Benjamin Porter . 2024-02-12

MORE AT Google

Great find in the jewellery quarter, food was really awesome and we were delighted

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Terry Turner . 2024-02-02

MORE AT Google

Went here for a bottomless brunch. From start to finish we had a fantastic time, staff super friendly and attentive with delicious food too. Our server Bronwyn was just outstanding, really knowledgeable, friendly, and just fantastic service. Grace on the bar was also wonderful with excellent customer service Will definitely be coming here again

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Sophie M . 2024-01-22

MORE AT TripAdvisor

Came here with colleagues from work as a social. We are all trainers in hospitality and we were greeted by a previous trainee who worked with us her name was Grace. We recieved fab service, food was fantastic and great atmosphere

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A2437WKkellyk . 2024-01-12

MORE AT TripAdvisor

Button Factory is one of my favourite places in the JQ! Always has a good atmosphere, great bottomless brunches, roof terrace is a big positive and the staff are all attentive and personable!

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Adam Tansell . 2024-01-12

MORE AT Google

Lovely atmosphere and the drinks were excellent! The staff seemed worn out though. I'm not sure why. I'd definitely visit again though.

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hadsdvsd821 . 2024-01-07

MORE AT TripAdvisor

Stumbling upon this dog-friendly pub was a pleasant surprise. The staff were exceptionally helpful, friendly, and attentive. While the menu was somewhat limited, the flatbreads we ordered were delicious. The ambiance was trendy and welcoming, although the loud music made conversation a bit challenging. Overall, a spacious and inviting spot with excellent service.

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Rebecca Ruddy . 2024-01-01

MORE AT Google

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Came in with my wife for a drink and explained to the manager on shift (Tuesday the 18th of Feb, 11am) that I had a nut allergy. I've been to plenty of Costa's before and this has never been an issue, it's just standard practice to make the staff aware and so they can confirm that the drink I'm looking to order doesn't contain nuts The manager seemed immediately annoyed and insisted on reading out entire allergy policy, not something I've experienced before but fair enough She then asked me if I'd like my server to - wash their hands, clean the equipment and clean the cups... Allergy or not I'm pretty sure the staff should be doing all of that anyway. When I said yes she huffed and started piling the items that would need be washed in front of me while yelling to seemingly no one in particular that "these need to be cleaned" before saying "actually, this one is fine" and putting a cup back. She then went and got a member of her team and told him to clean the equipment she had piled up and wash his hands in a very rude manner. I felt sorry for him I've never been made to feel unwelcome and like a burden for simply stating my allergy before, though judging by other recent reviews it may have nothing to do with that, it seems she's rude to most customers

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4.0

1323 Opinions

location-icon10 Gosta Green, Birmingham B4 7ER England
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Typically, I appreciate the dining experience and ambiance. However, my recent encounter was markedly different. As a resident of Aston University’s campus, I and my companions frequently patronize the establishment for beverages. Today, I ordered my customary “Chicken Tikka Rice”, but to my dismay, the chicken was not cooked. Instead of expressing remorse for the error, the staff responded with rudeness. Such behavior is highly disrespectful and deeply disheartening to a loyal student. The incident transpired approximately 20:45, when the kitchen was nearing its closing hour. In an attempt to expedite the process, the staff compelled me to place an order promptly. I believe this hastened the cooking mistake. The experience was profoundly disappointing.