The Burrator Inn in West Devon

Very lovely establishment and the new owners are managing it amazing! Very friendly staff and delicious new menu!

Very warm and friendly atmosphere, very much enjoy coming to the burrator. Food is lovely :)

Stopped off here on our way back from the reservoir,Great pub on the outskirts of Dartmoor, lovely food and great service. Plenty of parking and easy to get to. Nice beer garden. Will definitely visit again.

Amazing food, great staff and a lovely location! Totally recommend the chicken schnitzel!

Didn’t stay overnight just ate at the restaurant. Loved the kids play area. Food was pretty good.

Large pub and pool table. Big garden and carpark

Popped in for a meal, great service,lovely menu choice, looks like it's been renovated, really nice outdoor space to eat with a good play area for kids, a doggy shower and bike cleaning facility too and plenty of parking

Really nice new owners. They bought it 4 weeks ago and there are 110% passionate with there bussiness. Dogs allowed. And the food. What can i say. I almost licked my every plate as clean as it could be. Didn't need to go in the washer. If you're nearby it it sure the stop for the night.

Lovely vibe, friendly staff, good food and dog friendly

Trip Advisor summary says “temporarily closed”. It isn’t! Lovely meal there, excellent service. Outside pods smell of remains of old cigarette ends from previous day. Good location though, so close to Burrator Reservoir and great views.

Visited for a Sunday roast. The service was efficient and the food was very good.

The friendliness and helpful attitude of the staff make the Burrator what it is. A friendly pub / restaurant and hotel. We booked to arrive late having driven down after work and were made to feel very welcome about arriving late in the evening (11pm). Check in was easy the rooms were clean and spacious. Breakfast the next day was superb. This is my second time in 2 years of going to The Burrator and both times i have walked away thinking that was an excellent experience. Thank you to everyone who helped my my wife and I so happy

Great food, and well thought out pub 👍🏼

My wife and I have enjoyed our stay immensely. The rooms are comfortable, our dinner was excellent and great value. Wine by the glass does seem expensive. We hope to stay at The Burrator Inn again and have no hesitation in recommending it.

From the moment I made the booking to the moment we left we were treated superbly. When we arrived with Comet the guide dog we were immediately taken to a table that was light bright and plenty of room for the dog. No fuss no drama over having the dog in the restaurant as it should be. Staff very friendly happy smiling. The food excellent all in all very happy Saturday evening out.

7 of us had lunch, and all enjoyed our meals.

Great food and service, what’s not to like !

A lovely Sunday lunch, hot & fresh. Good portion size. Staff were efficient & courteous. Will return in the future for an evening meal.

Great food and service, what’s not to like! Lovely spot near the reservoir of the same name and right on the edge of Dartmoor

Lovely food, good pint and friendly service

It’s a great place to come out for social drinks with your friends. Staff are very welcoming upon arrival - it’s also a great place to play board/card games such as UNO!

Food was tasty but the portions were a little on the small side for the price of the meals.

Stopped for lunch and ordered a crispy duck salad, it came with lettuce turning brown in places, no salad dressing at all and minimal amount of duck.

Went in for meal after walk with dogs.Dog/child friendly nice atmosphere.

Highly, highly recommend The Burrator Inn for dinner! The food was all delicious, clean plates all round. The crab ravioli stole the show. The beer garden area is lovely and has these cute little covered seating areas with heat lamps in them if you’re worried about getting chilly. Wheelchair accessibility was good but I only went outside. Looks like there is a flat access round the side of the building. Loads of parking. Really friendly staff. 10/10.

We stopped here for lunch after hiking at Burrator. It was very busy so we didn't mind the wait, but we were not prepared for the price of our lunch. A few garlic mushrooms on toast, a very small portion of chips, ham eggs and chips, and two small glasses of wine came to £41. I know eating out is expensive nowadays, but we've paid not much more than that for four of us elsewhere. We won't be visiting again unfortunately!

We had dinner here dinner, was not the best roast dinner i have had, i had roast chicken chicken was so small, the roast potatoes were flavourless and really small . The rest of the food was cold, its so annoying these places that serve hot food on cold plates, I remember having a roast dinner here years ago and a pudding it was awesome.

Had a delicious roast beef on Sunday at The Burrator Inn. Would recommend!

I decided to go for a nice walk around Burrator with my 8 months old little one. And as a treat (because we don't go out very often) we stopped at The Burrator Inn on the way back. I was reluctant to go in as we previously had a bad experience there. But I thought I'll give it a go again! Short story long, the venue isn't pushchair friendly and the lady at the bar made a comment on that which made me feel unwelcome. The staff isn't friendly and I felt like I was in their way (the place wasn't busy at the time). On a positive note, the venue looks great, it's a shame that they have a lack of good customer service. Hospitality simply starts with being friendly and welcoming.

Overpriced roast. Shallot and fig tart was awful. Overpriced and ingredients from a jar. 4/10.

Best pudding ever !! Cherry and coconut

Lovely meal, great friendly service

My daughter book a table for 4 people parking was quite a tight and limited space ordered fish finger sandwich with chips we had the sandwich but no chips we ask were the chips and the same the club sandwich the double beef burger with chips was ok not the best the ham egg chips was the same not the best then the afters the sticky toffee pudding was lovely the lemon cheese cake didn’t taste of lemon tasted like vanilla and the crumble wasn’t crumbly average price

Great pub! Stayed one night with my dog. Room was clean and comfortable. I had a lovely dinner and breakfast was great too. Staff helpful and accommodating. Location is great, nearby a lot of nice walks. I would stay again.

Great food & dog friendly great countryside inn. Oh and even have a wash station for dogs.

The customer service was bad and the food wasn't great the fish was greasy and the chips where undercooked the coffee was luke warm wouldn't go here again

Very disappointing Christmas lunch on Christmas day. The food must have been precooked and reheated on the vegetarian option. My guest felt the fish option may have been from frozen. We were really looking forward to the meal but were very underwhelmed and felt it did not reflect the price. Won't be back.

The food itself was very nice, not so good however was the long wait. Took over 10 minutes to get served at the bar for drinks, just ignored until then. Had to ask for menu's, we were in restaurant part, then 15 minutes to take orders & a further 25 minute wait for food to arrive. Would have had puddings but couldn't stick the wait, had to go to bar to get the bill.

Had an excellent meal here. Delicious food and great service,

The AI summary is spot on: food very steep for portion size and quality. Cozy atmosphere, but ruined by the food. Bread especially seemed very cheap and defrosted instead of fresh as the price tag suggested.

Firstly we weren’t greeted when we came in and had to interrupt 2 members of staff’s conversion to finally tell them we had a reservation. When we were shown to our table, the waitress asked us what drinks we wanted even though we hadn’t sat down yet, as if they were rushing us. All of the waiters/ waitresses we encountered didn’t feel happy to be there or make us feel welcomed. Everything was ok when we ordered food / drink until it took about 30 minutes for our starters to come out. And THEN over an hour for our mains to come out. When the food was brought over there wasn’t even an apology for the wait. We would understand if there was a shortage of staff etc but there was no communication or reason at all. If we had walked in without a reservation we would’ve understood the wait but this was booked well over a week in advance. Food was nice but portions were quite small. While we were eating no one came over and asked if everything was alright and initially they also forgot to bring over one of the sides. We were also not asked about any allergies. We had to ask for extra stuff no one checked to see if we wanted sauces or more drinks (all 6 of our glasses were empty) it just wasn’t a good experience. Your team needs retraining on their customer service.

Steep prices and small portions. Paid £11.50 for soup & sandwich, and got half a cheap white bread sandwich and half a bowl of soup

Service not very good. Had to wait a while for meals. Won't be going again

We went for lunch from the Christmas menu, I had the smoked salmon and my wife had the leek and potato soup, my starter was nice, however, the soup.according to my wife was tasteless with a floating lump of something on top. The mains were not very good, the potatoes were not crispy on the outside the sprouts were raw the parsnips were burnt as were the carrots, my wife did not eat hers but nobody asked why, the service was very slow due to lack of staff. Having said all this we have had some lovely lunches yhere before.

First visit here in years .....food was really lovely but the staff certainly need some training on customer service!!!!!! The older lady is somewhat scary. She shouted at a man because he had his dog in the eating area, yeah OK he shouldn't have had his dog in that area , but there's ways of saying it!!!! Sorry , we don't allow dogs in this section , could I ask you to move in the other area please!! But ask nicely not shout so everyone else in the restaurant could here. I was gobsmacked , so was he by the look on his face! Then she came over barked at us had we ordered yet? Felt under pressure.....said no then 2 seconds later someone else asked the same question!! Then waited 45 mins for the starter after she had barked " have you had your starter?" Eventually after having the starter she asked me the same question again 🙄 Then her and another staff member tried taking our plates away whilst still eating and still having a fork in our hand !!!! TRAINING DEFINITELY NEEDED

Another excellent meal in this lovely pub. Beautiful location, tasteful decor, professional & friendly staff, excellent menu, and delicious food. Never had a bad meal here. Highly recommend .

Excellent value for money. Nice room and comfy bed. Breakfast was very good and we had a lovely meal in the dining room in the evening. All the staff were pleasant.

Twelve of us had a club lunch. The food was served quickly, was hot and very tasty. Good flavours in beef sandwich and mushrooms on toast. Served with a drink of wine beer etc. Friendly staff.

A fabulous lunch 😄 we all had something different and every meal was great.

Poor food cold food order delayed due to staff getting order wrong no vegetarian option yet on the menu averall very poor will not eat here again

Went on a Saturday for lunch. Had a very good Steak and Ale pie, burger was also very good. Will come back

Had a lovely and well deserved afternoon meal after walking around the nearby Burrator Reservoir. We had the Steak Sandwich which was flavourful and cooked very well. The Garlic Mushroom Sandwich wasn’t the prettiest but tasted great. It was nice to see there was an option for our dogs too!!

Great service in the restaurant. We all loved the food expensive but nice. Lovely atmosphere with open fire 🔥

We had a fabulous stay here for two nights, the room was lovely and clean and a comfortable bed. The breakfast was very nice and filling keeping you going all day and the evening meals were fabulous in all a lovely place to stay for dartmoor first class.

We only had meals there after a walk on the moors. A group of 9 with children. The meals and the atmosphere were fine. The staff are good. We were not hassled to leave our table after the meal. From our point of view it was an enjoyable occasion.

It asked about rooms but only went there for an after doggo walk pint. Lovely lil pub there, staff are attentive and welcoming. The atmosphere is just so lovely! For dogs, families and everyone in-between! Will check out the rooms soon if they are as good as the pub!

I had the Scottish Trout with Prawns new potatoes and veg (chef tweeked the dish for me) it was great, my wife had the home made steak and ale pie which was superb she loved it. Hopefully they will continue with these dishes so we can keep coming back. The Drinks menu on the board needs amending to reflect what is available to drink!

Nice enough place but food and drink prices are far too steep

Been out for a meal three times, and every meal was first rate. And the staff was very friendly and helpful.

Good pint of Guinness Excellent sharing platter for lunch

Food always lovely, service is sometimes a little slow.

A lot of changes with the most recent change of hands, most of which have not been positive.

One to avoid "wild mushrooms in a garlic sauce" turned out to be clearly shop bought buttons on dry toast. My partners chips came out at room temperature and our cheesecake was clearly out of the freezer and though possibly not shop bought was solid and dense. I ensured that the chef was alerted to the issues. At no point was any restitution offered. I was appalled at the level of service and the quality of food at this "gastro" pub. There are many excellent pubs / inns on Dartmoor, I strongly suggest you pick one of them.

Really unpleasant place, unfriendly staff, undercooked food, and a general bad vibe. Go to the other inns in the area, they're so much better.

Shocking service tonight, popped in at 5.45pm table for four. Told they start serving at 6.00pm. Ordered two kids burgers, one hunters chicken and a lamp rump at 6.00pm we were the first to order. 45 minutes later still no food yet 3 tables around us are all eating burgers etc and they ordered after us. Asked how much longer to be told another 15 mins. Ridiculous. Got a refund and left. Clearly they were trying to defrost the lamb.

Waited an hour for a portion of chips. When nothing arrived asked for money back. No apology or acknowledgment from staff. Not my first poor experience there, won’t be going again

I strongly recommend avoiding the Burrator Inn, due to the attitude of the host. They are unkind, greedy, unreliable and incompetent. I was shocked and incredibly disappointed to come across such an attitude in the hospitality sector, where I would expect some degree of care for the customer, rather than a blatant, shameless interest only in profit, mixed in with time wasting and incompetence. I planned to stay at the Burrator Inn with a friend as a birthday treat, but unfortunately, due to a very serious emergency, involving a close family member, we had to rush back home at the last minute, when already nearby. Out of courtesy, I immediately informed our hosts as I would not have wanted them to be inconvenienced. While trying to organise a refund was the last thing on my mind at the time, which I said during the phone call, it was explained to me that I could get a refund via booking.com. When I contacted booking.com a few days later, they confirmed this and said that Burrator Inn also needed to confirm, and they would contact them to arrange it. After hearing nothing for a week, I contacted Burrator Inn, only to be ignored. I subsequently contacted them yet again, and they refused to give a refund, based on grounds they did not mention in the previous phone conversation, when it was agreed. Belatedly, after several conversations, and wasting my time and misleading me, they reluctantly offered a room at a later date, not much use, as I was unable to take it up, besides after being messed around so much, it hardly appealed to stay with these people. This alternative offer might have been reasonable if made straight away, followed by giving the agreed refund, if I was unable to use it. As well as the upset of the unfortunate family emergency, our spoiled weekend away being only a minor part of this, the whole episode has been compounded by the host of Burrator Inn’s greed and incompetence. I accept that technically the room was not refundable and technically they can keep my money, but they certainly should not have told me a refund was possible, only to later refuse it, ignoring messages, and coming up with new excuses for not giving it. This is completely unacceptable and an attitude I was shocked to encounter, especially in the hospitality sector. It is just not the right thing to do, to keep someone’s money in such a situation, with (as I explained) a life threatening situation involving a close family member, compounding things by messing me around, and wasting my time, adding extra completely unnecessary frustration to a sad situation. The hosts at Burrator Inn lack any decency. I would like to share a vastly contrasting experience, to lighten up this inevitably extremely negative review, and hopefully restore some faith in humanity. A couple of years ago, someone I know was renting out their spare room. A young person, suffering from anxiety issues moved in, for her first proper job. The job did not work out, and within a week, she returned home to her parents. Realising this must have been a bad setback, the deposit and entire month’s rent were refunded, including even for the week she spent in the flat. This left the person renting seriously out of pocket, the rent being their primary income, but they felt that the most important thing in the circumstances was to be kind. It is sad for those of us who go through life, treating others with kindness, and placing personal finances as a lower priority in the grand scheme of things, to come across others who do not share these values, instead do the exact opposite, are motivated primarily by greed, are happy to mislead, and gladly profit from someone else’s misfortune. Altogether, an extremely disappointing experience. I would neither want to nor recommend anyone else to stay at this establishment, with people who lack basic kindness and compassion, value only their own profit, are happy to take advantage of someone else’s emergency, thoughtlessly waste the time of a customer already dealing with bad personal news, and are unreliable in their communications.

We went for Sunday lunch, the staff were friendly and the food was amazing will definitely return 🥰

Friendly staff. Good food. Very welcoming. Not been here before. If I am In the area again .would pop in for a meal.

First time having a roast at the Burrator Inn and I was not disappointed, it was delicious. Very generous portion size of meat with all the trimmings! Service was quick and staff were friendly.

We came to the Burrator for a family birthday, after having initially planned and booked for a roast, we were told that there were no roasts left/available. Which was disappointing. We then sat down at our table and put through our order, starters arrived promptly after, however when it was time for the main meal only 2 out of the 5 meals ordered were received. We were then asked if everything was okay with our meals -by the same waitress that had taken our order (we had to point out that 3 of the 5 meals still hadn’t arrived and by this point the two that had received their food were half way through their meal and feeling rather awkward). We were told that the ticket hadn’t printed properly so the meals hadn’t been started so we re-ordered our meals. By the time they arrived the two who had eaten had finished. Obviously fully understand that things happen, but to not have been offered any form of compensation to a pretty diabolical service was rather astounding. Have seen the negative reviews since the Burrator has been taken over, personally would avoid as we wouldn’t be going back.

Stopped off here for a meal and the food and service was excellent

Lovely place, especially in summer, as they have a great outdoors area.

Took grandchildren for lunch here. They did cheesy chips for one child which was not on the menu. We ordered macaroni cheese and bacon burger . I had the salmon starter with sourdough bread .Nice food. Outdoor play area.

Great food great staff will visit again

Great food and fast service. Friendly staff. Was there for a meal with friends and family.

Upmarket pub, Well worth a visit. Nice people, Enjoyed our time there. Posh burger was very good, beer good also.

Worst fish and chips ever food was cold.Have had a bad tummy following eating the fish.Didn't complain as it was a treat by my grandson.I didn’t want to spoil the evening.Thought Iwould have the fish and chips as you can’t really go wrong.On this occasion it certainly did.Would never go back.

The whole experience was the worst we have ever had. The service was terrible from start to finish. Unfortunately we stayed so had breakfast included too and the service was just as bad. Please do not waste your time or money here We found this so disappointing as we'd been in years before and had a lovely time, hence returning.

Arrived from Princeton on a wet foggy night for the evening, great meal and best English beer, Dartmoor Jail Ale

Service was excellent, but food was just OK.

Had lunch with family. Mum ordered a salad, however it was a tiny bowl of spinach and lettuce with a sprinkling of salt. A side of chips is a coffee cup full. Mushroom sandwich was swimming in oil. Ridiculously overpriced and disappointing.

We stayed for one night in July and will be staying again, however there were some shortcomings which are mentioned here only as a guide to help improve what the Burrator Inn offers in the future Not the greatest of welcomes from the staff member who booked us in but she was trying to run the bar at the same time. The room had recently been refurbished and first impressions were good. The bathroom was very nice and the usual tea and coffee were available with a kettle. However closer inspection showed a lot of dust under the table and both windows were fixed panes of glass so the only opening was a 4 inch fanlight at the top. Recognising that this might be a problem, an electric fan had been provided. The bed was comfortable. Evening meal was good- we both had homemake chicken and ham pie. The desserts were also good. However I’m not sure I would class our meal as good value for money as I thought prices were a bit steep. The dinner waitress was very pleasant as was the breakfast waiter. Breakfast was adequate. Not the normal self service buffet we are used to and therefore not a huge range of uncooked alternatives. No decaf tea and for some reason my scrambled eggs were covered with chives - not what I wanted at 8.00 am. Having said all that, we enjoyed our short stay

Been popping in every now and again for a few years now and we had noticed a gradual decline in standards and hosting - This time it was frighteningly noticeable - it was moderately busy but service was slow to say the least - and when food arrived we were shocked to see how small the portions were this time !! Portion control is necessary but omg when folk are paying a decent price give them a fair portion - not every adult wants a child size plate of food !! Prob be giving the place a miss now as there are other hostelries crying out for our business

Just dropped in for drinks but have heard directly that the food is good. Looks like a nice setup with large restaurant area and outdoor seats.

Positives first. Lovely location, lots of seating outside if it's a sunny day. Staff ( young lady) who served behind the bar was excellent as was the older lady who brought out the food and cleared the table. Food came out quickly and cooked really well. Negative. Ordered off lunch menu.. Meal and drink £12. I joked with partner " did you order off the kids menu". Ordered fish N chips. Portion size was tiny. One of the chips was bigger than the fish. It looked like half a piece of fish ( but not quiet). About 10 chips and a few mushy peas. Have had decent meals here before, a little pricey. But will definitely AVOID the lunch set menu

Awful customer service. Upon arrival we were greeted by a guy who claimed to be the duty manager with a rude and abrupt attitude. Waited over a hour for food, and very disappointed once food arrived. Very overpriced and small portions. After complaining we didn’t receive any apologies, I asked for free dessert for the children. This was then over half a hour Wait to complain again to be told the chef got stuck in the freezer!! No one came out to apologise of the delays. The ice cream never turned up! We left very dissatisfied and won’t be returning or recommending this place. Staff need training up on customer service.

Restaurant only... Did not stay in rooms. Service was ridiculously slow even though there were plenty of staff standing around and lots empty tables. Vegan roast aka Wellington ISN'T served with roast spuds, in fact it wasn't until I asked where they were did someone tell me that the roast spuds aren't vegan!! Veg was bland and stringy. Gravy was ok but with no spuds it wasn't satisfactory. They did say after the food was half gone that they could do some chips with my Sunday roast! Kitchen staff may benefit from customer service training? We waited 50 minutes to be served our food (5 roasts) 3 chicken roasts were supposed to come with pigs in blankets but apparently because we ordered 2 sides of pigs in blankets we didn't get any of on 2 out of the 3 roasts! Ordered a brownie and it took 15 minutes to tell us that they didn't have any! Waiting staff had no clue what beers were available and told us to go to the bar and look! £150 (total bill) not money well spent. No one checked on us and no breakdown of the bill given! No apology.... Would not recommend

Food was excellent & service was great.

I’ve eaten here for three lunches this year. The food is great, in fact their mushroom/ sour bread starter is absolutely banging, and their tempora battered veg dish is the best version I have ever tasted because the accompaniments are delicious. My husband also really rated the belly pork.

Nice pub with decent food. Rooms are clean and functional.

Since being taken over by a new owner the food has highly improved. The quality of food was great, the presentation was wonderful, the combinations work very well together. Will be returning and would recommend. Service can be a little slow if the team aren't organised. Some confusion if it's table Service or order at the bar.

The pub itself is nice, but very expensive (£12 for a sandwich and not even with any garnish or chips). Sandwich was pretty bog standard

It was okay, but nit like it used to be yrs ago

A lovely meal- we had lamb rump and trout both beautifully cooked. Service was excellent. We used to have music 🎵 on a Saturday night - soul and motown vinyl. It was a highlight of our week . Very sad this isn’t avaiable now.

Nice pint of landlord and a huge coffee after a walk round the reservoir. Beer good, coffee good, service good.

We used to come here all the time as my children were growing up. We’ve loved this pub over the years but £12 for a sandwich and £5.50 for what only be described as a small tea cup for the cheesy chips is so wrong! Cheesy chips used to come in a proper plate full not a small tea cup. £23 for a sandwich and 2 cheesy chips that were around 10-12 chips in is scandalous! Will not be returning! What a disappointment! People eat out now for treats with children, we had to stop in woolwell chip shop for food on our way home. Best off sticking to the lopes if you want a nice pub up this end of the city. I would give 1 star but the staff are friendly and the place has been done out lovely. Shame about the food.

We called in for lunch, we sat in the carpark looked at the menus on line and thought we would go in🙄 (should have looked at TA first) The special lunch menu including drink didn’t have the drinks we wanted, so no issue we ordered of the main menu and order drinks separate. So far so good 😊 So we thought 🤔 We order ham egg & chips/ fish finger sandwich with a side salad. The Ham egg and chips was a joke you could see through the 2 slices of extra extra thin ham (actually is was 1 slice cut in half probably) The chips was extra small portion with the egg, you could not cover the plate there was more white plate showing than food 😩 The fish finger sandwich, was ok ish, but the side salad was a small bowl with just lettuce leaves and a bit of spring onion, £4.00 for this 😡 they must be related to Robin Hood ! If you wish to loose weight and empty you wallet, this the place visit.

Lovely location with food to match 😋 Had roast beef and raspberry and apple crumble lush x

Utterly disappointing. The initial welcome was warm and friendly, and our food order was taken efficiently. Then, it all began to go wrong. It was a really long wait for the food, even though it was not very busy. The prices are a bit on the high side, and the portions are stingy. If you want vegetables as a side, be prepared to pay £4.00 for a ramekin of frozen peas and over-microwaved green beans. My battered fish was overcooked and dry. The service from one female staff member was surly and almost comical. I asked for some mayonnaise, and she brought me an empty bottle. When I finally managed to get her attention, she fetched me another bottle and pretty much slammed it down on the table. I wouldn't have minded, but guess what? This one was empty, too! We witnessed a couple walk out leaving their food untouched, and another complain about a 45-minute wait, and still their food had not arrived. Red wine was terrible. Children's macaroni cheese was no more than a saucerfull. There's a reason this place was so quiet on a Saturday night!