Based on 203 opinions finded in 1 websites
Based on 203 opinions finded in 1 websites
Opinions
Visited for a friend's birthday, restaurant clean and tidy. Food and Drink Found it very expensive for the quality of food and drink. The beer was weak, I had Scampi, Chips and Mushy Peas. The Scampi was under cooked looked anemic, Chips were bland oven chips, very little taste and the ppeas were so thick you could stand your knife in them. Coffee although it was supposed to be freshly made was only luke warm. Parking For anyone with walking difficulties it is a fair distance from the car park to the entrance to the restaurant so some people could have problems
Glen Haigh . 2024-10-16
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I visited on Mother's Day and found the food to be just okay, but the service was disappointing and the prices were very high. The restaurant had two sittings, which made us feel rushed so they could accommodate the second group. It’s unfortunate to see a family-run business decline like this, especially after their food hygiene rating recently dropped from 5 to 1.
Liz H . 2024-09-05
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I ordered a lasagne and chips … had to chase up 45 minutes later as I think they had forgotten it , when it came it looked and tasted disgusting, a precooked and over microwaved meal , had better at Aldi for £3 … won’t eat here again..
Paul S . 2024-08-18
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A party of 22 dined here today for my daughter's 3rd birthday. Definitely won't be back. Over half of the party's orders didn't go through, although we didn't know this until we enquired. By this point everybody else had started, if not finished, their food. The member of staff dealing with this was professional and efficient. However the food (which was then coming out for the second time) didn't come out in order. My daughter was served last, despite her food being a very mediocre pizza. Then there was a long wait for puddings with wait staff replying 'someone will bring it out' when enquiries were made. Very disappointed as the whole party had travelled quite some distance for the meal under the recommendation of others. Almost 2 hours between the first and last food coming out. Really not good enough.
Sarah G . 2024-04-06
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Quite a let down today, carvery was cold, beef was tough too. The only hot item we're the roast potatoes even the gravy was only 'warm'. Usually it's a nice Sunday lunch but judging by the amount of other people complaining obviously something was wrong today. At £33 for 2 carveries you would expect hot food.....maybe someone forgot to fill the bain marie or switch it on 🤷♀️.
vsh13011971 . 2024-03-24
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My daughters both enjoyed their food, although one was slightly over peppered but still nice. I had a burger which was nice until I got half way through and the second half was burnt and tasted so. I didn't complain as the chips were good and I had eaten half the burger. I would have expected better for how much it cost. The staff are friendly enough but there feels as though there is something missing. I didn't particularly feel comfortable in my interactions with them. A slight air of arrogance I think. The place is nice and if you have children, the play area is a bonus but I don't think we will return. Also walking on a narrow road with no path to get to the restaurant from the car park felt a bit unsafe.
Sabrina . 2024-02-23
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We have used the Burntwood Bar restaurants for years as well as the gym and wedding facilities and have never been disappointed in the quality of food and service. Having decided to meet a friend on valentines night due to our other halves been at work, I was very disappointed to find that my husband who had driven from Wales to surprise me for dinner for valentines day was rudely told 'you're not coming in dressed like that' and sent on his way. He had a pair of hi viz tracksuit bottoms on and a regular jumper and trainers as he'd just come straight from his site. Granted, probably not the most coordinated look but he was clean and tidy and certainly didn't warrant such a rude reception by the waiter receiving guests at the door. it was 5.30pm and empty when we arrived so there was less that 5 people in the restaurant. And nowhere does it state there's a dress code. This is our local regular haunt but after this regrettably my husband wont come back again after been spoken to like he was.
EmmaOl . 2024-02-15
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Amazing food portion sizes are huge great value for money very clean and a amazing service clearly being run to a great service and Harry the waiter is so accommodating highly recommend for great food
Honestjhon . 2024-01-27
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Went for my mums birthday Sunday Carvery, £15.99 each . Turkey was tough so was Beef YPuds rock hard ,frozen sprouts,hard carrots nrly raw ,broccoli and cauliflower cheese could not eat unable to cut them ,Mash potatoes tasted like instant mash with so much pepper in, very poor everyone left it .
Allybyram70 . 2024-01-14
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We came here for our works Christmas night out on 2nd December and the food and service were appalling. We had pre ordered our food and at 7.30 a lady came to check what we had ordered as somethings on dessert list had changed. All confirmed and off she went. A hour later while other tables were been served coffee we hadn’t had our starters. Our manager spoke to the manager of the restaurant who tried to say because we pre ordered we were the last to be served as we didn’t need to pre order. He was very rude and obnoxious with no apology. Food was not upto the usual Burntwood standards and neither were the staff. This place will not be on our list for our next work gathering
beefsmum . 2023-12-28
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We booked a Sunday dinner in their restaurant for 2pm today 3rd December. We arrived on time, got our drinks and sat down, within minutes they were taking our order for all 3 courses. I do not like this as I might fancy a different pudding by the time I have had my starter and dinner. The starter was on the table within minutes of ordering it. As soon as I was having my last mouthful of food they were taking my plate, within 5 minutes ( no more ) they were fetching our dinner. The servers stand either side of you putting food on your plate, I had to tell them to wait as you wouldn't get anything to eat, a spoon full of potatoes, you have to tell them you want more, you feel like Oliver Twist I asked for cauliflower no cheese sauce but he only wanted to put a piece on. As soon as we had finished our plates were gone. We had to say slow it down, dont fetch the puddings yet, it was only 2.35. They were itching to fetch the pudding. We asked if they could give us 10 minutes, they asked a couple of times if we wanted it, then just fetched it. When the girl asked if everything was ok I said it was like going to McDonald's , It was like being on a conveyor belt, everything rushed. We were told it closes at 3, well dont book people in at 2pm. It was nice but I didn't go out for a 3 course meal, eat it all in less than an hour and leave. It would have been 45mins if I hadn't slowed them down, and it did cost over £60, so just over a pound a minute.
Kevin136 . 2023-12-03
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Having booked a table on line, was somewhat dismayed to find on arrival at specified/booked time a member of staff banging on the door as it was still locked?? Stood outside with staff until someone appeared. No, it was a few minutes wait, but, we”d booked the table. Not a hospitable welcome and no apology.. told our table number after booking in, no dramas. Drinks, good, but slightly more than I would expect to pay in a “pub” Lunch ordered, again premium price, no surprise as had already checked the menu on line. Sadly disappointed on quality and presentation. IMO does not warrant premium pricing for “average/frozen “ foods. No I did not complain at the time, it was adequate but not fitting the prices charged. Staff polite but inattentive, ie 3 staff at the bar , but only 1 serving? Overall, not a place I’ll hurry back to, which is a shame as relatively local and was hoping to find a decent “local”.
lizhZ4122EQ . 2023-08-29
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I asked for the wine list and a bottle of house pinot was £21 the lady then told me it was now coming up on the till at £23.50 she called the bar manager who wasn't very friendly and said it had now gone up and I had to pay the new price as if it wasn't dear anough already
Go30832120176 . 2023-06-09
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I do like a nice mixed grill and this place has a very special take on this classic. Massive meat feast with so many cut selections on one plate. All cooked top perfection and had to leave the spuds and some green stuff to ensure no meat was left which was achieved. Great meal Chef We Done.
paultI1099RQ . 2023-05-10
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£3.50 for a regular 330ml can of Fanta....... i know things have increased of late but come on! That is all!
Jenny W . 2023-05-02
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SAVE YOUR MONEY AND GO TO THE ANGLE AT ACKWORTH ITS FAR BETTER … The food is over priced rubbish,not even nice cuts of meat. I could see daylight through the steak on the mixed grill. I’ve had better and cheaper pub grub. The staff behind the bar are so arrogant one in particular is called Steve the other is a manager, bald head guy thinks very highly of himself not helpful at all. (Must be family ) it’s not even table service and they get away with serving and charging absolute barbarick prices.There was a mix up on my kids order, my mistake I forgot to order a kids pizza because STEVE couldn’t take ALL my Order at once on the till because he would forget , yeah well I forgot a kids pizza, lets not make a song and dance about it. So after spending over £200 I was made to go and pay first even tho my dinner was in front of me and the child had been sat 10mims with no food n front of him. It was a table of 16 I couldn’t see and he was too shy to say. The next problem I had was another child wanted pizza not nuggets so once again a massive big issue and Steve said the child had already been eating it once again a massive insult No he never touched it he wanted pizza his 7 not 17 . Steve then again insisted I go to the bar and pay for another. I heard they now charge over £20 for a carvery on a Sunday 🤣🤣 you what!!!??? Anyway on my way out I said to Steve goodbye thank you I will leave you a review and he said he’s not bothered so this is for you Steve thank you. You totally ruined my night and I won’t be back again. I’d rather spend my money in Weatherspoons in a Travelodge.
Stacey H . 2023-04-27
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Visited on Sunday 19th February 2023 for Sunday Lunch with family Booked for 1 pm Took 35/40 to take our order I accept that the venue was busy but!!! Asked a young waiter if someone was coming to take our menu requirements His reply was - “You will have to be patient we are very busy and someone will get round to taking your order eventually “ !!!! This is not the reply I was expecting Appeared that there was not enough staff on. The meal was very good as usual Need for the staff to be informed of how to reply to customers concerns Other staff were very polite Lady taking our order did apologise for the delay 👍👍
O4922VKpeterh . 2023-02-19
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Large party of us celebrating a birthday, so had booked well in advance. Sunday carvery was ok as were the puddings but not exceptional. Spent in excess of £325 on food alone never mind the drinks. However when we asked for an empty bowl so my elderly mum (who at 87 and doesn’t have a big appetite), could share a pudding we were told this would not be possible as this was not allowed. Why?? After asking to speak to the manager if one wasn’t provided, we did eventually get one. Never been to a restaurant where you can’t share a pudding. Will be booking elsewhere for the next family birthday.
Millymolly77 . 2023-02-15
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Just went with a friend because it's central to both of us. Just had a wrap with chips and my friend had steak sandwich and chips. Does seem slightly overpriced but did the job. I noticed the main meals were quite expensive but when I saw plates coming past the portions did look big. Very quiet for a Bank Holiday but all in all pleasant.
scally2015 . 2022-04-19
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I would advice people to boycott this place they are totally ripping you off. It was bad enough before covid by charging for your kids to go in play area even though you had just spent over 50 quid on food and drink , I...
Rawson56 . 2022-03-29
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We had a family meal over half term, so my kids could burn off some energy in the play barn and have a treat. We all chose to have fish and chips. Quality was decent, service was efficient.
daverN30JV . 2022-02-20
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Visited Burntwood restaurant for Sunday carvery. I had turkey which was tender, hubby had beef, which looked really overcooked and very dry. The Yorkshire puddings were certainly NOT freshly cooked & tasted like cardboard. Riadt potatoes looked anaemic, like they'd been deep fried not roasted...
Jackie P . 2022-01-31
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The food is tasty enough, a bit pricey though really, overall a must above average experience…would return if pushed if I was starving!
Gav_atar72 . 2022-01-21
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Regular visitor with family and friends food is spot on however after spending over £80 on a carvery for 4 adults and 2 kids and when I asked for a spare dish for baby I was told not allowed 🚫 management rules no feeding off...
L1036AZjanen . 2022-01-02
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Booked Silver Service, we had a few cancellations because of Covid but did let them know in advance when we got the bill there was a £35 charge on for the people I had cancelled I complained and finally got this removed after an argument...
IRENE S . 2022-01-02
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Wore masks until we got to our table and the tables were socially distanced. We ordered starters and mains and couldn’t fault the food. The service was good and we weren’t rushed to leave.
Millymolly77 . 2021-12-30
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Matching the experience in the hotel, the restaurant also over-promised and under-delivered. There was plenty of seating and nice tables, with a large menu. However, we suspect that some of the food might not have been prepared fresh given the quality. I personally had the...
fj412 . 2021-11-30
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Not eaten at Burntwood for a lot of years. We werent dissapointed. Both starters and mains were very nice, food was tasty. With two drinks as well, bill came to just shy of £50, we will visit again in the near future.
ryanw15041992 . 2021-09-28
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Absolutely fantastic. I have been visiting for around 5 years now and I have never been disappointed. The staff are all lovely, the place is spotless, the prices are exception for the quality of the food. If you want a good hearty meal, then visit...
romanyr261 . 2021-08-24
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Lovely atmosphere but spoilt a little by 2 very loud and obnoxious tables. Food was piping hot and very tasty. Place was clean and tidy and staff very pleasant and helpful. Would visit again
Merla L . 2021-06-24
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VERY RUDE MEMBER OF STAFF CALLED SIMON,all my family were wearing masks,even the kids, I explained I was exempt from wearing a mask due to medical conditions, he demanded to see some proof of this, I explained I didn't have a card, he said I...
neilmichealj . 2020-10-11
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Without question this is my favourite haunt for Sunday lunch but Covid restrictions means that it is a plated meal rather than the superb carvery that it usually is The meal was luke warm and just ok and if honest not worth £11.50 The lasagne...
Annie101067 . 2020-10-05
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I loved the sesame chicken strips and could have eaten twenty. The mixed grill was huge and did not disappoint. Ordering online was fairly easy and drinks were with us very quickly. I would definitely revisit
stevendK7366WQ . 2020-10-04
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We've been regulars at The Burntwood for many years but were incredibly disappointed to be turned away from a booked table today because a member of our family had recently had a Covid test but hadn't received the results. Apparently it's fine to discriminate against...
Gemma C . 2020-09-18
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We had a meal this evening and the food was amazing. We felt really safe by all the measures that have been put in place due to Covid19. The staff were all very friendly and we had a really good evening. The cocktails are also the best I have ever had! I would definitely give everything a 10/10.
Skaz2819 . 2020-08-10
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Went for meal with family and friends. Ordered fish and chips as I saw this being served to someone on arrival and looked good. Unfortunately when mine arrived the fish was tiny looked and tasted like one would imagine being from the freezer section of a pound shop. Chips dry and small portion served in a little silly basket. And as for the service I'll not even go there. NEVER AGAIN.
Acdcfh . 2020-03-07
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After reading some reviews we was unsure wether to go with there been 15 of us. I can now say Iam so glad and we met the bad man him self Simon he was a good laugh and extremely friendly so don’t let reviews put you off top food top staff
bossons3004 . 2020-01-27
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this was our 4th time visit to burntwood been great every other time but not this time once we turned up this afternoon we was greated by the manager he asked how many was in our party we told him 5 and gave us a table that could only fit 4 and made it a table for 5 at a push you could only just move better if you was tiny but not adults the manager was very grumpy and the beef on the carvery was so tough you needed a saw to get thru it photo to follow of what was left on my wifes plate it was not good at all and i think they need somewhere so you can put your finished plates as they not very good at clearing the table after you have finished we was sat there a good half hour and no body came to sort it but cleared the next table
benidormsteve22 . 2020-01-26
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Over the years we've had some good meals here but I really don't like the place any more and it's driven by one thing...GREED.
racey151179 . 2020-01-05
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this was our first visit to burntwood with family and friends and as it was a sunday 8/12/19 we had the cavery well it was very nice i was not keen on the beef thou but the gammon was lovely also did not like the idea of the cauliflower and broccoli covered in cheese there should be a choice for those that dont like that type of thing customers should have a choice with or without and the yorky puds was spot on and the service was spot on a bit over priced but then again it is a sunday and most do charge more not sure if they do smaller option if not i think they should for those that can not eat a lot but we will be back again so i can try other selections of food
benidormsteve22 . 2019-12-08
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Lovely lunch and great entertainment from Joe O'Brien . I always enjoy a visit to Burntwood it's comfortable friendly and has good food. The prices are good value for the lovely surroundings and it's very relaxing .
Jackie K . 2019-11-23
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My husband and I have been a couple of times during the week recently straight after work so a no fuss quick tea in order. We both had the burrito it was lovely and plently of it!! we did the second time change the chips to sweet potato fries as the normal chips weren't very good tasted like frozen chips warmed up. Other than that a lovely atmosphere and good prosecco which is a bonus. we will be back.
2501Jane . 2019-11-14
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Friday night tea - always so busy & they don’t let you book. Waited around 45 mins as we needed a table for 6. The service was a bit slow & the food was nothing special. Average pub grub but you get what you pay for.
2008-sl . 2019-10-20
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13 of us came here straight from work for a colleagues leaving tea, the staff on duty were very obliging letting us move tables about, Even though people got their food at different times we all enjoyed our meals, portions size is just enough, well presented, hot, The main meal empty plates were cleared in a timely fashionSome of us ordered desserts , these came hot as requested, yummmeee. We were all full and thoroughly enjoyed our time catching up, We will definitely come here again
632dianea . 2019-10-09
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As Burntwood is a local of ours, we have eaten here numerous times over the years. We have never had an issue and always came away happy that we had enjoyed the food and always felt that we got value for money. However, having recently eaten here from the new menu, we have been very disappointed. The dishes appear to be virtually the same, however the portions are considerably smaller. The meals are brought out on rectangular plates and the chips are brought out in small wire rack holders. There is no longer any side salad and the meals do not look appetising, although the main part of the meals were tasty and first impressions mean alot. The drinks are also excessively overpriced. Unfortunately, it will be a while before we return.
Hamster573 . 2019-09-03
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Met my friend for a catch up so this choice was more about location than anything.
scally2015 . 2019-08-22
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We came as a foursome to enjoy the food, cocktails and live music.
ChristineCbh . 2019-08-11
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Always go to Burntwood for family meals for special occasions. The food is always served hot. Never had a problem. From fish n chips to mixed grill they've all been mouth watering. Not to mention the Sunday carvery which is also nice..
Gill P . 2019-07-09
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Excellent location plenty of parking could not fault the service or food highly recommended,nothing to much trouble.
stephan1950 . 2019-05-30
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Walked into the bar restaurant not to be greeted with an hello or smile just to be told where we couldn’t sit even though the place was empty...every time I come here the staff get more and more miserable...loads better more places to eat in this area and with a friendly smile free smile.
lottie1230 . 2019-04-15
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Lovely food we had lunch whilst waiting for our room to ready unfortunately there is no direct access to the hotel from here which meant due to the bad weather we was cold and very wet by the time we'd walked back to the hotel part
ryansgran_13 . 2019-04-14
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We went for a family evening meal following good news about my cancer treatment. My appetite is not so good so I didn't eat well, I asked the waitress if I could take it home and she said she couldn't give me anything to take it in. We had spent a considerable amount of money on this evening so it left me disappointed with this response.i have written to the manager but not had a reply. We have been to Burntwood on many occasions for different reasons but I now feel reluctant to return.
Tracey A . 2019-04-14
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Visited a few times over the years and this place is sadly going downhill. They haven't changed the menu in years, so nothing new to sample only the specials and even they seem to go around in circles.
Roseelizabeth2008 . 2019-04-08
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Quick lunch with my wife. She opted for her go to Cajun chicken which she always enjoys. The Mexican burger I had was lacking something. Think it's just the recipe. Everything else on my plate was up to scratch. Staff were friendly and helpful. Service was good. My main gripe is the cost of drinks which bumped up the cost of an otherwise reasonably priced meal. I think pushing £6 for two soda waters with a splash is excessive. Will still be back for food I expect. Have never experienced the nightmares other reviewers described.
JohnScarr70 . 2019-03-23
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Took grandchildren to play area.
Janet P . 2019-03-16
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We went to the Burntwood for a birthday do pie chips mushy peas Spectre a little bit more for a £10 pie frozen chips not good said it came with peas and carrots no carrots kids chicken nuggets and chips look quite good 3 chicken nuggets 2 pies 1 cheese sandwich £64 quite dear in my opinion
Q4563DFsimonr . 2019-03-02
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This is the best Sunday carvery I have ever had!! Great veg selection, plenty of meat, never lets down - there are other options on the menu which look lovely but for me it’s the carvery every time,,,‼️‼️
Annie101067 . 2019-01-28
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The seating area, in places, looked tired, though the seats and tables were fine and the food was decent and service good. It isn't pleasing to see customers with their feet resting on the low tables in front of them or perhaps I'm really old fashioned. The young waiting staff can't be expected to deal with this but the management ought to.
Ingleborough1359 . 2019-01-13
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Called in for lunch and it was lovely as always, we picked our meals and was looked after by Steve behind the bar, who without fail as a big smile on his face and a huge welcome for us. The food today was outstanding. I had the meat pie and this is what made this place famous, when it used to have squash courts many years ago. Definitely worth a visit.
. 2019-01-10
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Reminded me of a big canteen, alright for families but no atmosphere at all..food ok,,staff at bar uninterested and never put one of our orders through so we had to wait ages even though the rest of our table was eating their food..would not recommend and would not go again, will spend our money on somewhere more welcoming.
Chris M . 2018-10-06
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Went for lunch with friends. Food was good and pleasant atmosphere. Will definitely be back before Christmas
E H . 2018-09-24
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Mum and I called for lunch and I ordered steak, it was cooked perfectly (medium) the service was good, atmosphere friendly and the staff very attentive.
Jane B . 2018-09-06
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Over priced food for what you actually receive. Staff heard swearing numerous times from the kitchen (which is near the play area) they take the money in but don't want to decorate to a modern standard. Go to highway man
Katie S . 2018-09-03
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Been invited here several times by family and friends, never gone on our own because we've never enjoyed the food. So when the latest invite came, we said this would be the last chance and it is.
Barneyal . 2018-08-14
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We were a party of 5 eating here on this occassion but have also been for meals in larger groups for work. We find there is a good menu with something to suit all tastes. Not the cheapest pub food locally, but we found we got good portions of good food so worth it. Everyone was happy with their choices. We found service to be fine despite it being a busy night.
bev1803 . 2018-08-10
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No atmosphere, very average menu, uninterested staff, the quality of food is average at best, won't be wasting any more money there.
kakala . 2018-07-27
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I was one of a party of four for lunch on Saturday. The food was fine - generous portions and tasty food - however, my complaint is about one member of the bar staff. I ordered a small bottle of Sauvignon Blanc but when I tasted it, it was sour, tart, harsh and acidic. I am no wine snob or connoisseur but that wine did not taste at all good and I simply could not have drunk it. I politely explained this to the bar man. He offered me a bottle of Pinot Grigio, poured it and said, '£4' please. I couldn't believe he wasn't replacing the awful tasting wine free of charge. His words were, 'I can't give you a free bottle just because you don't like that one'. I again explained that it wasn't a question of my taste in wine (I have drunk many bottles of Sauvignon Blanc) but that particular wine must have something wrong with it. He was adamant that he couldn't give me a free bottle, so I went without and presumably he had to waste the glass he had poured for me. What happened to customer service and goodwill? For the sake of a few pounds, he could have gained my thanks and a return visit. Now, I won't come back again.
Catherine M . 2018-07-16
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Visited last night & had the goats cheese & Mediterranean veg panini with chips. The panini was nice but the chips were those greasy cafe type... awful. My partner had the mixed grill which he said was ok. Nothing special - won’t rush back.
2008-sl . 2018-07-01
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I visit here regularly after work with colleagues. The food is consistent and reasonably priced. A favourite is the hickory chicken which is always at a good standard. I wouldn't visit here for a romantic meal but it is good to visit with friends for a catch up. The service can be quite cold sometimes but it wouldn't stop me from returning.
YorksFoodie1995 . 2018-06-02
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Stayed in the Burnwood Hotel for a couple of nights with work. Food in the restaurant was very nice, excellent chicken and king prawn Thai curry and a very good crayfish, crab and prawn spaghetti. Let down slightly by the staff forgetting my dessert on the second night, other than that, nice food and a nice atmosphere.
Mark N . 2018-05-31
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We visited today, our children had an hour in the play area and enjoyed it so no complaints there, however, we ordered 2 children’s meals, when they came they were set down in front of our children (8 months and 7 years) the dishes had come straight out of the oven and burnt my 7 year old, her skin is blistered and she was crying her eyes out. Management told me that I wouldn’t have wanted her food to be cold! I would rather cold food than burnt children as I told the manager who couldn’t have been less interested. Also the lager is flat. Despite living close by we won’t be returning.
Samantha K . 2018-05-25
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We went out for dinner last night to the Burntwood Bar, and we have eaten here previously. The food is really nice and the wine list, although not extensive is reasonably priced. We like the atmosphere, especially in the Adults only section.
Karen W . 2018-05-16
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Food was alright but nothing to write home about when we all got it. They did miss a meal Out as they did the last time so not so good for big numbers
Jean D . 2018-05-13
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As A group of 10 we went on a Saturday night for a friends birthday. She wanted to go there so her granddaughter could play in the play area which she enjoyed. However it left a lot to be desired for the adults. The place...
yorkies13 . 2018-04-29
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My husband and I visited today at maybe 3.30 pm, we were greeted at the door today by a young lady who told us there would be a half hour wait for a table, we were ok waiting so got in the queue for our...
mrsshaftoner . 2018-04-08
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There was 4 of us and we all had the Sunday Carvery. The Beef was dry and overcooked. The Yorkshire Puddings were chewy and burnt. We have visited on previous occasions a couple of years ago and the Carvery was beautiful. Wonder if they have...
KevinCas . 2018-04-07
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10 of us went for a family birthday on Friday evening. They weren’t taking bookings so we had to wait... & wait for a table of 8 to come free (the largest they had)then had to get them to drag a round 2 seater table...
2008-sl . 2018-03-11
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Me and my husband visited here for our anniversary. It was recommended to us by a friend. Looks lovely from outside and on the inside its decorated nicely. The bar area was nice but must form a que in order to get served (no sign...
Roxan B . 2018-03-11
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After visiting this venue on many occasion, we are made to feel welcome as soon as we walk in by a lovely gentleman called Steve. Good value for money with lots of food options. Great food, great service never disappoints. Mum just loves it here and nothing is 2 much trouble
Jane B . 2018-01-11
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Highly recommend a visit to this establishment if you are looking for a fuss free, inexpensive meal. Lunch and tea midweek not too busy, no need to book, order at the bar. Good pasta.
JohnScarr70 . 2017-12-22
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Had a lovely night with friends...food was nice and presented.service was good and staff were pleasant.drinks were average priced
debs_reynolds699 . 2017-12-06
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Ate here while staying at the hotel on business.
Kate D . 2017-11-19
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We called ahead to try and book a table as there was 32 of us coming from a christening. We were told that they would not reserve any resulting us sitting here, there and everywhere. We all got our meals at different times, my partner was still waiting for his starter when our main came. We also waited a long time for our table to be cleared. We came with 9 children, 2 of which were allowed to order off the children’s menu but was told they were not allowed to play in woodys play den, when asked if they could play outside we were told that they would not be allowed. I find this really bad service, we now have 2 children that are upset as they cannot join in!
Evette C . 2017-11-04
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First of all, I have worked at Burntwood and I am shocked today by my experience! We were eating together to celebrate a Christening and Birthday. There were 32 of us in total! So a lot of money through the tills! We were unable to book tables so we could eat together! The service was lacking and slow, food was cold and sent back, starters were missed and orders did not come together! On top of that, my 10 year old son, who has always been tall for his age got asked to leave the Woody’s Play Den as he is too tall for insurance purposes! Now this angered me more as we attended Burntwood to celebrate his birthday in September of this year and he was allowed in then!!! The Woody’s menus state up to 12 years for the children’s meal yet my son was not allowed to be a child and play at 10 years and 2 months!!!! And it got worse, I tried to cool the situation by saying he could play on the outside play area but the door was locked! When I asked a member of staff she said it was due to it being wet from the rain last night but wasn’t willing to check to see if it was dry enough to play on at 1:30pm after the rain had stopped early in the morning!
Sarah D . 2017-11-04
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We went early and they were filling the vinegar bottles so we had to share one bottle between 3 tables. Food was very good though and good portions. Worth a visit.
Alan C . 2017-10-31
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Great food, good service and good staff. There was a sizeable party of us and the food all came in good time and to the right people. Good quality food, well cooked and good variety and at reasonable prices
Agisalfisti . 2017-08-26
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As a party of 3, we wanted to order and pay separately, but were told categorically that if we did, then the meals would be served at very different times. There was no flexibility or explanation for this. Can these people not communicate with the 'chef'????
Sherbs555 . 2017-08-20
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Went here with family and friends 12 to be exact Our Granddaughters 6 the birthday ,she loves it here ,can't reserve tables so got have two .The main thing was the massive queue at the bar and only two staff on waited 35 mins ,the food was ok but just plonked on the tables plus no cutlery in some of the places had to ask none appeared so took it off another table ,been lots of times before but this was not the best ,will try again because little one likes it .
mwe2 . 2017-07-08
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So when my husband came back from the bar with the worlds smallest large glass of wine I decided to blame him and not your barmaids lack of care, intelligence and education. I mean .. how had we got through the last 4 years and made it down the aisle and he still doesn't know what a large glass of wine looks like ? However, I would suggest you expand your barmaids knowledge on measures as some women have this crazy idea that it takes two to tango, and would have given the hubby and the barmaid a gobfull on a Friday night after a long hard weeks graft. Starter was lush .. fishcakes so tasty, and would return simply for these! Food came out so fast it was great service. Nice to have a fishcake that tastes like fish and not just mash! Well done :-) Main.. probably would have been lovely if I'd had chance to eat it whilst it was warm, but instead I spent 10-15 minutes trying to get someone's attention after having my meal thrown down on the table to get me some cutlery. Menu needs some fine tuning .. harrisa is North African and tzatziki is Greek ? Not sure how them two go together .... All in all, lovely atmosphere, great vibe, friendly enough staff but needs smartening up. 2 years ago this place was so much better and had so much more attention to detail and caring and diligent staff.
oneglassaday . 2017-07-07
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Three adults, and two 2 year olds, visited Burntwood Court Bar for lunch on Monday. The children spent quite a bit of time in the soft play area (Woody's Adventure Play - £3 each child). The area for the under 5s is quite small and basic, and wouldn't have kept them occupied for very long, but there were only a couple of similar age children in the play area, so we supervised them in the older children's area, which is much, much bigger, and they loved the 'adventure'. It wouldn't have been wise to allow them into this area if it had been busier, with older children running round.The bar meals we had to follow were pretty good - nothing special, but we thought we're, overall, pretty fair value. The ham in the cobs was thick cut, and good quality. The hot bar meals (lasagne and filled baked potato) were also fine. The staff were friendly and efficient. I'm pretty sure we'll be going back again when we visit Grimethorpe - the mix of food and soft play works for us.
John L . 2017-06-29
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Iv been here once before for food and it's worse than ever.. plastic food, you can tell it's not fresh the veg is 110% frozen as are the chips.. cost us for a family of 4 £75 with drinks and that included the play area.. rip off we eat out a lot and I'd say it was worth £30 tops.. rubbish service and to make it worse we had to fight off the flies as we eat our dinner.. horrible experience I'd rather throw my money down the loo than visit here again..
Steve F . 2017-06-20
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We went on a Monday Lunch with relatives for mums birthday. Good Food, good portions and reasonable price. Can get busy at weekends.
Alan C . 2017-06-18
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Absolutely ridiculous. No other word for it.What establishment in 2017 doesn't let you split your bill half and half so that 2 different people can pay on 2 different cards?Result of this is that food comes out separately and by time you are half way through your food other persons is only just arriving.Absolute nightmare when your In a group of 4+Reluctant to go again.Other thing that annoyed me too is that one week I visit and ask for a extra burger on my burger.. get charged £2, which is fine.Few weeks later... "oh no we can't do that.... in fact actually we can but it's £4"Absolute nonsense and no consistency.I bet jack doesn't know what's going on, bloke isn't daft enough!
Jayp1985 . 2017-05-20
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First off no path from the carpark to the restaurant, it's obvious if you go but very wrong! Been a few times it's local but it's very lacking in home made food, mainly just bought in stuff that's had an attempt to make it look better with than it is. Shame as the place deserves better! This was the worst visit by a long way. The pate starter was missing it's advertised dressing and very uninspiring. Then we get to the main, my mother had ordered a medium well fillet it cam out pink with blood all over the plate! We'd all nearly finished before they brought the steak back out and didn't even get an apology!! Worst of It was she had the sauce with it and the kitchen had rinsed off the bloody steak under the kitchen tap and tried to burn it enough not to notice! Idiots must think the customers are daft! Had no discount for the farce, had no apologies and certainly won't recommend! On reflection I would say they have a very high staff turnover probably due to poor wagers and attitude from above, this was clear when the server had to go and ask if he could take the steak back!! You see this at so many places but it's not selling its self as a plastic pub! Why can't they be as good Monday to Saturday as they are on Sunday lunch? Let's hope they improved, could be so much better.
Dgraham311 . 2017-04-08
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On arival...was given wrong table...we had booked 7 adults and two babies ...no room for Highchairs after being moved to anouther table ..two baby chairs were brought..one with safety straps one without. After pointing this out to manager...he sarcastically replied "They are all like that"...so one child strapped in one not...We were asked by same member of staff to give our orders in..which we did..I asked what cut of Beef was used for the sunday lunch...He said "Dunno? side?"...i then asked if i could have my beef sliced thinly ,as i have a medical problems with my throat swallowing large peices of meat ..he rolled his eyes and said. .its pre cut!!When our food arived it was piping hot and delicious, except the Beef silverside no taste and tough ..yorkshire puds over cooked so hard and too crunchy...everything else delicious ..served by excellent staff silver service...staff to be proud of...except for restaurant manager needs PR course,rude to offensive standard..sarcastic comments through out our meal.
anny998 . 2017-03-29
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We brought my mum here for Saturday lunch. We all enjoyed the food. Large fish cooked well and chips were good. Staff were very friendly. The place was clean. Worth a visit.
Alan C . 2017-03-24
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My partner and I whent for lunch. There wasn't many customers in but it still had a pleasant comfortable atmosphere. The staff were pleasant and well presented.A satisfactory choice of menu, we had a reasonable wait for our meal but everythingLooked to be freshly prepared and was very enjoyable.
Jnmalco M . 2017-03-01
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It's nice if you just want somewhere to go for a more luxurious pub meal. The interior design and menu design is classy and the food is really good. Always comes warm and well presented, it's also not too expensive. You order your food at the bar and then it is brought to you. I always used to come here with my grandma and grandad so I've got lots of good memories here.
Natalie E . 2017-01-31
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This establishment offers the full works. It's a nice place to go for just a drink, to eat out, to take the family or if you need to sit down and have a business meeting! For the families visiting rest assure there is plenty to keep the kids occupied with a massive indoor soft play area and for those summer evenings there is a nice size outside play area. It has a variety of areas to accommodate for parents with kids but also areas where you can sit with no interruptions from kids.The food is always good, especially the steak with cheese sauce!! Never had a bad meal here and drinks are fairly priced too.Only down fall I have found is that when the volume of customers increase they never seem to have enough bar staff on... I hate waiting so for this they have to lose a star. All in all I would most definitely recommend and will most certainly be returning in the future!!
ilovemyfood1984 . 2016-11-22
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Went out for a meal as a family on a Saturday tea time. Good choice of food but unfortunately it took a long time to arrive and the restaurant wasn't very busy. The food was ok. The reason I am writing this review is regarding hygiene issues. We witnessed one of the staff putting cutlery away into a drawer, she dropped about six items on the floor , picked them up and put them into the drawer. This was a mature member of staff not a young student. Won't be returning.
WestYorkshireChris . 2016-11-16
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348 Opinions
Love being able to order/pay online...food's great too! Went tonight for fish & chips for me, a chip butty with curry sauce for my wife and a couple of pickled eggs for me...an old Southern habit! It was all excellent. Tonight's visit was for a large cod (huge) small chips and a pickled egg! Delicious!
87 Opinions
I had a large mixed meat and chips on a tray with salad..Only thing that i didnt like was the chips at the bottom..Think the fryers need a clean as they had a taste am sure we have all done it ourselfes at home..
3168 Opinions
Very nice food. Harley is very friendly and helpful and the atmosphere is great but can get a little busy. The staff will help at any opportunity they can
107 Opinions
Always go on saturday this week lasagne was a child portion the garlic bread two ends of baguette got change full price week before it was perfect