The Broughton in Cheshire East

Having just moved into the area, we thoroughly enjoyed our first visit last month. Sunday lunch for four was a not inconsiderable £140 but admirable quality and competent service. Yesterday's brunch was a completely different affair. Despite being served by five different members of staff, our food took an absolute age to appear. When it did, a number of breakfast items were either lukewarm or cold. Baked beans served in a twee metal saucepan which was red hot to the touch but the contents barely warmed through were returned. A decent quality mushroom was stone cold and the Day-Glo egg yolks suggested a cheap bulk buy. Extras? Mini hash browns with an unpronounceable sauce, the emphasis on mini. At £4.50 not a big hit with us. A tiny half-slice of black pudding was charged at £1. Beyond cheapskate when I'm parting with £80 for four breakfasts including teas and coffee. A discretionary 7.5% service charge is added here. Under the circumstances it could have been withheld, but the onus is on the customer to complain. Which I did, but many wouldn't. No sign of a duty manager, just lots of staff seemingly lacking direction or motivation. "At Parogon Group, our journey is one of growth, ambition, and a love for great hospitality." Inspiring qualities but certainly not our experience.

Both myself and my friend had a lovely meal this evening. We were served by the wonderful James who made our evening so much easier and relaxed. We had everything we needed and were asked regularly if we wanted top ups etc. Would highly recommend.

Fantastic atmosphere, perfect food. Staff were amazing. Especially Jordan. Well worth a visit if you like quality. We will definitely be returning. Thank you to the whole team.

Great ambience, great food and we were looked after very well by our waiter Jordan. We really enjoyed our evening and will definitely be back.

Jade was great! Great food, great decor great service, get the Rossini burger! Also the dessert in the box is great!!! Don’t forget to order balloons or you might feel left out!

The food was fine, but the portions were very small, especially considering the price. The staff were happy to give us extra, but the assistant manager got involved and seemed to want to provoke an argument. We asked to speak to the manager. When he arrived, his main concern was which member of staff had offered to give us more food as they shouldn't have done so. All in all, poor value for money and bad customer service.

As a regular visitor absolutely fantastic service as normal. Special mention to Loz the AGM who looked after one of his team who had cut his arm badly. Well done.

Wow, our first time here and certainly won't be the last. The staff were just amazing. The food is fantastic. The venue perfect. One small criticism music slightly too loud, maybe I'm getting old...

Beautiful food, lovely restaurant and served by Adam who was helpful and friendly. Will definitely recommend to friends x

Excellent food. Lovely place to eat and brilliant service from Jade. Made for an amazing evening. Thoroughly enjoyable and I would not hesitate to recommend The Broughton as a place to visit.

I was taken to this restaurant by my family for a birthday treat. The place is very modern with nice decor. It has a large bar area with tables in the main area. There are other rooms off the main area and we were seated in one of these. The place had been recommended to us be a member of the family. The one thing that struck us as we approached the entrance was the noise. It really was so loud. The room we were in was a smaller area. However it didn't make any difference, the noise was so loud that it made it difficult to have a conversation. The waiter came and took our order. We had a shared starter and dinner. As a vegetarian I have to say it was very imaginative and a good choice. I had beetroot and goats cheese encroute. It was absolutely delicious. My son had steak and my daughter in law had lamb. Every one said how great the food was. The service was very good. Staff were friendly, attentive and informative. I would have given this place 5 stars if it had not been for the noise. My daughter in law said it was such a shame about the noise. She would not go again due to it. I don't know if there is anything they can do to make it quieter. It is such a shame that we won't get to go there again as a result of it.

This was my 1st time visiting and it was to celebrate my 50th birthday and how dissatisfied was I. We booked a table of 13, had to all pay a deposit and when we arrived, our table that we had booked, was still occupied with another party even though our table was booked for 6.30. We were told they wouldn't be many minutes and the party would leave snd they would clear the table ready for us. My eldest sister was really annoyed as she arrived early to decorate the table with banners and balloons before I arrived but couldn't do thus due to them not having our table ready. My family stood waiting and the previous party still never moved so we were then told to go to another table which wasn't set up for a large party and there was a separate table of 4 shoved near by meaning our family were not even together. It then took them till 8pm to even take our drinks and food orders, meaning it was too late for my father to eat due to health conditions, this was not acceptable and mid week when everyone is working turned into a very late night. We finally got our food nearly an hour later, we ordered desserts and finally got them 30 mins later, we were trying to find staff to bring my birthday cake, which they lost and after asking 4 different members of staff we eventually at gone 10pm got my cake. By then the children with us were rartty, the elderly were falling asleep and I as a chef was utterly disappointed by the service or lack of. It took over half an hr of us going up to the bar to finally get coffees as no one asked us so all in all this whole experience spoiled my 50th birthday and I won't be recommending it or returning unless the service and who experience is reticfied!

We recently had the pleasure of visiting The Broughton for Sunday lunch the restaurant is situated just outside Betley Village a lovely part of Cheshire. Excellent food with terrific selection very tasty also the staff and service were very attentive and friendly and efficient . Certainly very good value for money and a lovely situation with decor well worth A visit you will not be disappointed

The service from Jane was excellent, nothing was too much trouble for her. Our food was served on time along with all the drinks we ordered.

Excellent food, well looked after by Jade. Would definitely recommend the cocktails. Will come again. Despite being busy did not have to wait.