The Bridgewater Arms in Shropshire

Food was good and the manager Gareth you and ur team summer, Mia, Cameron, brooke. Was really good and looked after us even made sure my husband food was done separate has he allegiance to things so thank you and ur team was so polite and caring so I would recommend this place to anyone it a lovely place

Whilst the food is ok for the price, the service is very patchy. One not particularly busy evening I waited an hour food my food after ordering. This morning I ordered porridge for breakfast, and after waiting 35 minutes, I was told they had not even started it....so, no breakfast for me this morning.

Found a bone in the stake and ail pie. Not amused nearly swallowed it. Not happy refused to pay for it. Won't be back here again

Great breakfast, good choice. Lovely breakfast in the words of my 7year old!!! Want to personally single out Mary who was absolutely amazing!!! Nothing was too much trouble and she made us all feel so welcome even my 3 children!!! Thankyou Mary!!!

Cold food delivered to the table an hour after ordering. This place is a disaster. Avoid at all costs. Typical “ding” chef menu executed poorly. Toilets are a disgrace, there’s just nothing going. For this place at all.

Ate here at as part of a dinner bed and breakfast meal deal at the Premier Inn arrived on first night for my evening meal to a warm welcome and friendly staff. I was shown to a table which was very clean and tidy my drink order taken and then my food order which I opted for the prawn cocktail and the smothered chicken the prawn cocktail arrived and was a generous portion very neatly presented and very fresh testing. My main meal arrived piping hot looking good on the plate not over-faced with barbecue sauce which is how I like it and tasted great. Barbara and Gareth were working in front of house along with other waiting staff who were all very busy but all very friendly and very efficient in their work. Barbara also works here as the chef and I was looking forward to meeting her again at breakfast, I came down the following morning for breakfast which usually can sometimes be a little frantic when part of a premier inn meal deal but on this occasion it was a very well run and organised affair. The continental side of breakfast was laid out all nice and clean and very tidy and looking very appetising. I was offered coffee of my choice along with ordering hot food of my choice on the menu which was cooked to order. I went for bacon scrambled egg and mushrooms which was piping hot again and very tasty. When I returnd that evening for my second evening meal again all waiting stuff were super friendly and helpful and efficient. I chose the prawn cocktail again which didn’t disappoint and went for the gammon as my main course and changed the peas and tomato for a small salad with no issue. The gammon was lovely not salty and presented very well and again piping hot. on my second visit for breakfast the following day was again the same as previous very well organised very well presented and a lovely experience. Overall would I recommend? Yes would I return? Yes what I would ask is that people have a little patience sometimes when the hospitality industry is busy give them a little slack. They work hard to serve us and all credit to this team, they do a wonderful job. Keep up the good work.

Lovely meal , great food, attentive staff . Very nice evening had by us all .

Good food, realisticly priced. Amply parking. Helpful staff.

Decent pub. Very quiet. Polite staff. A bit awkward for people with reduced mobility to get about due to internal levels without ramps. No access to the pool table for wheelchair users. No direct access from the hotel to the pub for wheelchair users. I stay here regularly and would recommend it.

Only thing that let's it down. For me is the lack of real ales......

Really enjoyed our visit, kind and supportive staff, went out of their way to make sure food was supportive of neuro-diverse needs, which meant meal was perfect! The lasagne was amazing and puddings were perfect size. Great team thank you Merry Christmas x

It's a chain pub. It could do with decorating and bet staff

We often meet at the Bridgwater Arms for a monthly family breakfast. It's a great venue with freshly cooked food.

Bar staff are very poor, the chef and cleaner had to find them. The cleaning lady couldn't be more helpful. I am waiting at the upper bar now having tired of waiting at the lower bar, I can see them but not feel I should have to call them to their work station. I'm sure they will be very apologetic when they eventually arrive. Sorry my mistake, he wasn't. When I moved to the upper bar and waited, I noticed the trip advisor sign and thought I would fill my time by writing this review. Needless to say we won't be returning.

We were on our Annual Xmas presents run from the South Coast to see all our relations in Shropshire and the borders. This was our second visit in the past 12 months to stay overnight and each time the food has been excellent Breakfast this trip was superb and whilst it might sound daft the tomatoes were cooked to perfection by Nat and Mary. Well done team Dave

Quiet no loud music which i like when sitting down for a meal, plenty of customers in, tidy and clean warm environment

Lovely food with friendly staff. Will come back again.

Fantastic food and brilliant staff! Massive shout out to Barbara and Sam and to Nat in the kitchen. Loved the Festive menu.

Great food, service was fantastic. Gareth was an absolute super star. The whole team were very hospitable and welcoming. Thoroughly recommend.

We were a large party & all the food was great and was delivered pipping hot. The service was great and the staff were really friendly.

All the staff were friendly, efficient and helpful. The food exceeded our expectations- cooked to perfection by Colin (evening meal) and Barbara (breakfast) - just perfect! Gareth was professional and gave brilliant service. All the staff are assets to the company and should be treasured.

Spent an evening here with friends - a party of 10 of us. Well looked after by staff. Had pre-ordered for the group. Food was very good and reasonably priced. Have been vack since with family.

Used to love this restaurant and have been coming here for years. Went this evening and service was extremely slow. Only 3 people working; the rest stood around chatting. Waiting 40 minutes for our food, 25 minutes for our 2nd drinks. Asked for a dessert and the woman said she needed to grab some paper. She then never returned. After half an hour we gave up, paid and left. Food was cold and small portions. Was obvious some had been waiting on the side whilst the rest came. Really disappointing. Won’t bother again

I had an amazing experience at The Bridgewater Arms! The unlimited breakfast was fantastic—plenty of delicious options, and I left completely full with no room to spare. The staff were incredibly friendly, and the place was clean and tidy. I would definitely recommend it to anyone looking for a great meal!

Always made to feel welcome there ☺️👌

Superb service from Barbara and the rest of the staff. Food was really nice and very competitively priced with the 3-course meal offer. Highly recommend and we are going to book for Christmas day. Thank you.

Stayed at harmer hill Premire inn. Next door is this pub. The food was lovely came out nice and quick. Tash was our waitress who was a delight to speak to. She really made us feel welcome and nothing was too much to ask. The other young staff member didn’t really know what they were doing by the looks. All in all a lovely meal with brilliant service.

Food was cold and not nice I’ve been 2 times now and it’s disgusting. Service is just awful and food took ages to come out. I do not recommend

Had lunch, really enjoyed my meal, smothered chicken, presentation good, hot food, good service, friendly staff. Will go again.

Great pub, food was really good. Very attentive to my wife's allergies, she was impressed and that's hard to do.

We had stopped in for a nightcap, read the menu for Sunday Roast and booked a table! We were seated immediately after giving our drinks order and then the gentleman came over to take our order. Two Roasts with the 1 Pound Upgrade (another Yorkshire Pud--can never have enough!), additional gravy and roast potatoes...that is a lovely idea and more places should do the same. We waited about 18 minutes but our food arrived nice and hot and absolutely delicious! We've been frequenting the Bridgewater for years and after a 5 year break we are back and cannot wait to enjoy their Sunday Roast again. (One tiny problem...the roast potatoes were a bit overdone.)

I have never met such rude staff in my life ,did not want us to have breakfast, other people arrived before 11am and we told breakfast had finished, on leaving we were told not to come again.

Lovely place to go for some breakfast and a good chat with your friends. It’s a regular place to go in the morning for me and my friends to enjoy all you can eat breakfast. Mary especially makes us feel welcome everytime and goes above and beyond for us whenever we go. Which is a key to why we come here. The food is always good , but recommend getting there early as the food is warmest first thing which is expected.

Enjoyed roast beef (last 2) but again needs to provide more roasts later on.

Lagers are terrible, food came out 20mins apart. Gone massively down hill

After a visit to the Shrewsbury Folk Festival my friends and I decided to eat at the Bridgewater Arms rather than risk checking out the motorway service areas on our long journey home. We were not disappointed as all four of us really enjoyed our different meals. They were of good value and of an excellent quality. We would not hesitate to visit again next year.

We visit regularly and always enjoy our meal. The staff are excellent, they go above and beyond to cater for peoples needs. They are spot on with food allergies and intolerances and offer a decent GF menu. (Not just 1 option like many others). The main menu has many options too and there is a discounted menu during the day. Food is very reasonably priced and we receive offers regularly through their reward scheme. The staff are always warm and welcoming, even when they are super busy. We will continue to visit time and time again!

Don't mistake this as a chain restaurant. it's actually a well run pub with a good atmosphere. They understand the importance of celiac and the waitress was really kind and helpful, well deserved 5 stars and I'll be back soon

Had a lovely visit to the pub and stayed in the Premier Inn also. We both had a gorgeous meal starter and main and the staff were so lovely and accommodating especially Joseph who waited on our table. Very friendly and makes the visit more memorable when happy staff. Food was delicious and atmosphere was great. It was a Sunday night so not too busy. This is our second visit here and we will certainly be returning again

I can never fault the service here, really friendly and professional staff we were served by Gareth and Joseph who made us feel so welcome, the company are really lucky to have staff that are passionate about their work and customers. Will definitely be back again soon.

This a pleasant enough place to go to, the restaurant is clean and atmospheric and the food is what you expect of a pub grub restaurant but that is where to redeeming qualities end. The wait times have always been long when visiting this restaurant, sometimes waiting nearly an hour for a desert. The food is alright however portion sizes and menu options have reduced over time. If you are in the area I would suggest dining elsewhere, the Corbet arms and the admiral duncan are better options in the area

Food very basic. Not great portions sizes either. The staff were so so so lovely and helpful. Not badly priced just not my first choice

Overall we found the food ok and the service was good. The waiting staff were nice and friendly, the food was what we expected, not amazing but not rubbish either. The Sunday roast was very popular but we opted for the chicken and gammon off the main menu. We would return again.

Friday afternoon lunch, staff were extremely busy but very polite & we got seated & ordered our drinks & food. We opted for the lunch time menu & chose to add a starter & pudding to this, great value for money. Food was excellent (sorry I can't remember the chefs name) Barbara & Heather couldn't do enough for you & was lovely chatting to Barbara who took the time to talk to us even though she was extremely busy. We will be back, thank you

We just had Sunday roast and it was absolutely terrible. Microwave meal would of tasted better than that. Paid extra for pigs in blankets and had to have 1half each 😂.

Brilliant, love it here, staff always helpful and friendly! Nothing is ever too much especially if you’re a fussy eater like me. So helpful and kind.

Nice country pup, excellent food, very friendly staff. Anytime again.

Only came in for breakfast. Food was nice, staff are friendly and service is good.

Excellent service, food and drink. Mary looked after us and was superb. A great experience. We will be back!

Food was good however the place is in a very sorry state and the walls are very dirty, it was hard not to wonder how clean the kitchen is if the dinning area is so dirty. We waited a long time considering it wasn't busy. This place used to be amazing value with fantastic staff, it was a shame to see what it's become.

Service was slow,food was ok, the bacon burger & chips was a very small portion for the price. A happy meal at Mcdonalds would of been better fir the burger.Will not be rushing back

2 Main meals for £11 at the moment during the week. Our meals were hot and tasty.but a limited selection.

Only able to give one star on account of the level of service....... basically none. We'd booked a table, got there, stood for 15mins with no-one to show us to our table. So had to go looking for someone to seat us. Got seated in the corner, did get served drinks and main course......then forgotten about. Once we'd eaten, no-one came for our plates, or dessert, or drinks, or anything. We sat there for almost 45mins with no attendance. If we wanted, we could've left without paying and they wouldn't have noticed. But as we're not those type of people, we did pay. But we won't be returning. And I hope this acts as a warning to others too. If this places cares even a little bit about customer feedback, then I suggest you get your staff sorted out.

Friday 5 July 2024. A very busy evening and we had to wait a while for our meal. Joseph was looking after our table and was very busy. He was a excellent host, very attentive and friendly. The meal was worth the wait and we had a very nice time.

Nice pub didn't have food but what we saw looked very good.

Was asked straight away about any allergies. Brought food separately on tray with new cutlery, had to take it off tray server didn't touch it. Menu came list of allergy ingredients. Food great food and service.

Always nice to go to the Bridgewater, lovely place, good food and plenty of offers goin on.Theres always a plenty of choice on the menu,mains and dessert.It's a nice drive from the town, very scenic and not far at all. There's a Premier Inn nxt door which is very convenient and it brings in extra custom.Since the last time we were there they have brought in new staff, i think the service has improved immensely and we enjoy going.The carparking is excellent,yards from the main door and great views over Shropshire.Just visited the Bridgewater again and it never lets us down.The Gammon with two eggs was excellent so was the curry.

Waited nearly 90 minutes from ordering food, we asked for an update after an hour, no one came back to confirm that either! Eventually we ended up having to give up and head off without eating and paying for our drinks only - extremely disappointing. Won’t be revisiting

Took grand daughter for dinner with us she and we love it here friendly, helpful and very reasonable prices

Very slow even though it was very quiet

Male member of staff in particular goes above and beyond to make sure you have everything you need. Nothing is to much trouble for him and cooks your food exactly has you like it

Just to get a drink, on a Thursday evening, takes 20 minutes queuing. I'm disabled and when I asked another member of staff if I had to queue amongst all the food orders, he just looked down at me. I will NEVER come back which therefore precludes me from ever staying at the adjoining Premier Inn again.

Awful service, almost comically so, although the individuals were nice and polite. We waited more than an hour for our desserts; went up to the counter (the only way to get any attention from the staff) twice to ask and only when we had finally given up - and went back to the counter for a third time to ask for the bill - did they arrive

Recently visited as part of a large group, we were well looked after during our stay. Our evening meal was well organised, Heather and Gaz have put together a great team. Special mention has to go to Joe, who is a shining star of this team and has a great way with all the customers he serves.

The Bridgewater Arms, in Hamer Hill, Shropshire, combines fantastic value for money with excellent quality food. The menu is great for families, couples or single people who want to grab something tasty at a reasonable price. Furthermore, the staff are attentive, friendly, and offer terrific service. I always believe the staff at a restaurant can make or break it, and the staff definitely make it at the Bridgewater Arms, so I would like to mention a few team members who always give us fantastic service whenever we eat - Archie, Tom, Gareth, Lynsey and Heather.

Tried to have breakfast, waited 25 minutes for someone to take our order while people around us were being served. We left.

Always great food and service from Gareth and his team

Its been a long time since I have come across an unbelievable meal. I had the smothered grill and I have to say was cooked to perfection. Definitely worth every penny and more. We'll done.

We go regularly and love this place the meals are reasonable and very good and the staff are absolutely amazing, nothing is to much trouble no matter how busy they are, always have a very very pleasant time there, well done guy's you all deserve a pay rise :-) Thank you

Drive by this place frequently, decided to stop by. Big mistake. Soulless place, which basically appears to be the dining room/ extension of the premier inn, oddly situated at the side of a B-road. Toilets were a mess and not cleaned for at least 3 hours Saturday 6th April, according to the sheet - it certainly showed. Could’ve been a proper country pub but needs adept management/ chef and possibly re-situation of the outside seating and beer garden

Good food and great service on a VERY busy night. All the staff were helpful and attentive, it was our sons 11th birthday and they made him feel very special. Considering we had not booked we were given a larger private table which Barbara looked after us on. The food was good, Easter egg Sundays are awesome, thanks to Nat on the kitchen for all the great food.

Proper modern pub in an ideal spot for us a couple of miles from where we were staying. The attached Premier Inn offers parking , lack of maintainence meant that that the car park was peppered with massive pot holes to navigate both by car and on foot. How these haven't been fixed is beyond understanding. The pun is welcoming and warm. Service was very good and the fixed "Easter Menu" was quite a bargain. Food was no better or worse than we expected. I'd certainly use it again.

Years ago, this pub used to be regularly busy and had good quality food. The last visit we had to the Bridgewater roughly a year ago wasn't up to par. We decided to give it another chance and it still hasn't changed much. Where we were sat, the walls, ceiling and carpet were dirty and covered in food. The food itself was of basic quality and was delivered lukewarm. The car park is full of potholes too - watch out!

Very nice meal everything it said it was on the menu, beat our dinner the night before in the albrighton hall hotel, will definitely be coming back.

To be greeted by " Hello darlin" says it aĺl Sorry!

We went to celebrate Mother's Day, and we enjoyed the meal. We selected our meals from the Mother's Day menu and cross-referenced it to the allergy sheets. The QR code on the menu was a great help. There was a limited selection for us (we are gluten-free) for starter and main, with only 1 desert option. But we all enjoyed our meal.

The service from walking in was very warming and polite. My partner and I were very impressed. The food on the other hand was very average. I purchased the recommended house special- the chicken and ribs combo. My partner ordered the sausage and mash. The service was efficient and friendly. My allergy requirements were taken very seriously and I was very impressed. The service was 5*. A real shame that the meal wasn’t up to the servers standard. Before leaving my partner and I wanted to play a game of pool. We put our money into the table and there was no white ball. I asked behind the bar and it is usually kept behind the bar- no signage to state this. The bar staff looked for the ball before realising that it was missing and gave us our money back.

Love this restaurant. The staff are efficient and friendly. The food is excellent and everywhere is exceptionally clean. Highly recommend it.

18th Birthday party for my son. The Bar and kitchen staff were fantastic. We booked a buffet for 24 and everything was lovely. The team and kitchen staff are the best. Thank you so much

Customer service is not great. I had booked a table for dinner but when we arrived it took at least 15 minutes to get anyone's attention or eye contact. Service was 'ok' for the main course but the wait for someone to take our dessert order was awful. After giving us the menu we told the waitress we hadn't quite chosen but she never came back! We waited at least another 20 minutes gave up and paid at the bar. The food we did get was perfectly good and value for money.

Food not up to normal standards. You Get a better more tasteful meal at morrisons cafe. Overpriced. wife had upset stomach in the evening after lunchtime visit.

Booked for a family birthday meal, 5 adults 2 small children, Mary and her team made us welcome, food was good at a reasonable price. service was in good time the young server brought the kids crayons and paper we felt nothing was too much trouble they even joined in the birthday singing when they brought the cake, thank you all for an enjoyable lunch

Thank you to all the staff during our weekend away. Food and service were great, I hope you get some more staff soon, as you all look so tired, and we're the same staff working every night, but that didn't stop the great service

Awful customer service from a particular member of staff this evening. Such a shame as we have visited 3 times before and always received great customer service from all the staff, however tonight, we were really disappointed with the attitude from a certain staff member. I have contacted management to look into this as it is really disappointing to receive such rude service!

Fabulous hard working staff. The team was clearly under pressure, and understaffed but all team members were friendly, cheerful and very helpful. Amazing service at Breakfast and quality food. We took advantage of their Dinner and Breakfast deal. Although very busy, and a long wait, staff were apologetic and so very hardworking. Please recruit to help them!

Went as a family group of 8 for my daughter's 18th Birthday, and was a brilliant evening from the start. We were seated in a relatively secluded area which was lovely, and my daughter was given a complimentary bottle of prosecco. Lyndsie, our main waitress for the night was super friendly and attentive the whole night, and really made the evening so special for us all. Food was fabulous - we were only planning on having starters and mains, but after seeing the dessert menu just had to squeeze one in! (Thank you to chef Nat). Definitely recommend for a special occasion.

Came in for birthday. Good service from Tom and was very accommodating. Food was great as well. Would come here again, and recommend.

Last week i came here with my family to celebrate my 18th birthday and i couldn’t ask for more, when we all got there lindsay introduced herself and gave me a complimentary mini bottle of prosecco, a great start! We then all ordered and ordered starters and mains, everyone was very happy with there food and the service was also very good as they were always making sure we were happy with our food and checked if we wanted any more drinks. After finishing our mains we ordered desserts, the sticky toffee pudding was one of the best i ever had and they were very patient with how slow i ended up eating it. Overall it was a great night and i couldn’t of asked for better service and food, thank you very much lindsay :)

What a great waitress Lyndsie is. Even though they were short staffed, Lyndsie was still as friendly and welcoming as ever.

Lovely little pub in the middle of nowhere. No frills menu but friendly staff.

As soon as we arrived for dinner Lyndsie greeted us with a warm welcome, she radiates such a lovely aura that you just can't help but feel relaxed. she is so caring and attentive nothing is too much trouble for her. All the staff at the Bridgewater Arms are a credit to the company , their customer skills are one of the best I have experienced. Well done team.

Booked a table for 12. After waiting for 25 minutes still hadn’t even had our drinks order taken. Waiting staff moaning about too many customers attending at the same time. Thanks Barbara - one less customer for you to serve !

Table booked for 12. After waiting for 25 minutes, still hadn’t even taken our drinks order, never mind the food order ! Gave up waiting

Arrived at 12.30 and gave our food order by 12.40. We were told at 1.10 that there had been a problem with their printer going to the kitchen but they were not exactly sure what had happened. We waited a further 30 minutes and still had no food so we paid for our drinks and left. The staff were full of apologies as to the reasons behind the poor service but could not explain why we waited a further 30 minutes after the first apology. They did not even offer to give us our drinks for free and took the £3 payment before leaving. We have been going to the Bridgewater frequently for the past 3 years and the service is sometimes hit and miss but this was by far the worst experience of food service we have ever suffered anywhere.

The food was good and came at a great price. The staff were excellent, friendly, polite, welcoming , attentive. What more can I say but thank you Lyndsie and Mary.

We had a lovely lunch on Wednesday. The food was excellent, the staff great and we will definitely be back.

Visited for a lunch with friends. Food excellent. Well decorated and warm, ambient dining areas. Very friendly and helpful reception. But above all, the table service was absolutely wonderful. I have never in all my life, in many different countries and environments been served by a more friendly, genuine, well informed and caring person as Lyndsie. If there was nothing else (which, of course there is) then it’s worth the visit just for the table service. Dr Gerald Rochelle

Excellent location with lots of rooms being a Premier Inn too ample parking although it's full of huge potholes. Staff friendly food very nice and not overly expensive.

Visited at 6pm. Restaurant was quite busy but Barney our waiter was helpful and attentive. This pub is what it is and can sometimes be good and sometimes not so good, but tonight was a good night. Food was tasty and it’s always reasonably priced....

As a severe coeliac I have been totally blown away by my experience tonight! Gareth my server was fantastic! So helpful, clued up and attentive. We were shown to our table, which was cleaned again before we were seated, I was given a gluten free...