The Bridge Harvester in South Oxfordshire

We have always liked the food and service in Harvesters. Always been loyal customers. However, our most recent experience was not great at all. The place was busy, the salad bar was quite empty and the food took a much longer time to arrive which we could excuse as a one-off. But some of the food was not cooked through unfortunately, which believe it or not, again we sort of excused as staff apologised and replaced it. What we cannot overlook however was the menu has changed and unfortunately all the tasty parts of the food have been replaced with hard, tasteless freezer food. Prices have gone up too, which is understandable but they should not have messed with the quality of the food. The chicken, the hash browns were not soft and succulent as before. The nice onion ring was replaced by hard and cold cheese jalapeño rings. Totally different food experience now. We are not going to go back in a hurry, let's just say. Really sad as we did like frequenting it over the last few years.

Was greated quickly and staff very nice Was asked if we wanted drinks quickly and given extra time did feel like staff were attentive but not overbearing Drinks came fairly quickly Ordering not good tho No chicken Rotisserie chicken - so ordered ribeye steak medium Steak came back well done - sent it back only to be told no ribeye left - so could not order rotisserie chicken (which is one of the things harvester are famous for) which is originally what I asked for or the steak by the time this all happened other guests half way through their meals so I just asked them to cancel the order for the steak They allowed me to have some more salad for free which I enjoyed Other guests had jacket potatoes which were overcooked to the point there was not much potato left inside them Staff honest and friendly Kitchen not organized and failed order Serving staff were good Meal overall was a failure unfortunately

Great place to eat! Would 100% recommend. Although I was nervous going for dinner alone, the staff couldn’t have been more welcoming and helpful. Toni and lucy were absolutely amazing aswell as the manager Beth. They all went above and beyond. It ended up feeling like i was out with friends rather than on my own! Truly grateful for a lovely evening.

Thanks to Toni-Jane, so friendly and patient with us while we couldn’t decide what to eat after a long day and were waiting for another friend to turn up. And very tasty food.

Having had a very lukewarm warm experience at harvester Aylesbury decided to drive over to harvester Wheatley feeling the ribs would be worth it. However the responses from the staff left a great deal to be desired. Entered an empty restaurant at around 4pm to have to wait for the server who was chatting up the cooks to come to the service desk for about 10 minutes by which time the queue had built to around 10-12 people all wanting to be seated. Now being first in the queue and an empty restaurant I was very disappointed to be offered the table for two nearest the toilets and people behind us in the queue being offered more superior choices of tables. Having asked to be accommodated in the bar area being shut down with the reply that the bar area is not open. We did however choose our own table and agreed the change reluctantly with the server. Eventually the server came round to get drinks orders. Only to be told they did not have a drinks menu. With very little knowledge as to what non alcoholic drinks were available we elected to have soda and lime. The server then went round to each table got all the drinks orders and then returned with our order when we asked for ice in our drinks we were told to get ice from the ice machine despite the server having ice on her tray for the other guest. At this point given the unwelcome behaviour of the server you do ask yourself “is it cause I’m black” . Our dinner order arrived - not much better than Aylesbury branch - but disappointingly served on greasy plates. While the food was being prepared a lot of hugging and kissing of the kitchen staff was observed very unprofessional. Now I have eaten at Wheatley several times before but always been served by the older more professional staff. Really wouldn’t bother returning as this trip simply embarrassed my friend who I had driven all the way over from Aylesbury to prove that harvester was great at Wheatley only to be left very very disappointed. Sorry for the ramble there was more but the professionalism of the staff here leads a lot to be desired.

amazing food and amazing service! Toni-jane is the best waitress. had a lovely evening, steak was cooked perfect and Toni-jane was so helpful and friendly

Brilliant trip to The Bridge, Wheatley this evening. Not only was the food delicious, but our waitress Toni-Jane was exceptional. As I am somewhat of a picky eater (at times) I asked if it would be possible to have the Nacho Bean Burger with a Beef Burger instead of the usual Bean Burger. This did not appear to be a usual customisation within the POS system, but Toni-Jane went the extra mile by asking the kitchen for me and I can say it was perfect. In addition, I visited with my 8 months pregnant girlfriend and 4 year old daughter and Toni-Jane was extra attentive to making them feel welcomed and well catered for throughout. Anyone who visits this Harvester should keep fingers crossed they are served by this brilliant waitress (who is a testament to excellent service) and with food this delicious as well, you can't go wrong. Very pleased and will be returning again soon 😀

Great family spot, attentive team, friendly management, great food for all, easily accessible just off m40 motorway!

had a wonderful meal great value with excellent service from toni-jane,highly recommended will definitely cone back

A nice meal and with great service from Emjay, a lovely experience and such a pleasant person who is always smiling! They made it more enjoyable after waiting for 10 minutes to be seated.

Best steak I’ve had in a very long time cooked to perfection!! The chips were very good, and salad is always good here!

First visit to the Bridge since covid lock down 2020. Suitably impressed by the adherence to social distancing and the way your staff are complying with it. The food was excellent and the service from Toni Jayne second to none. Overall, well-dressed.

Toni Jane was so friendly she made our dinner so enjoyable she clearly loves what she does and was great with my two boys, will definitely be back and hope to see her again

Food was really good as always. We are regular customers but today Elanor made our evening, she is very positive and very polite

Cannot fault anything. Our server (Toni-Jayne) was amazing and helped with every request we had. If in the area will definitely visit again.

Enjoyed the food and service was great. We will come back here again definitely . Recommend to my friends and family

Convenient for our overnight stop. Dinner and breakfast. Food was just right. Service good. Will return next time we're passing through.

Decent Breakfast and really friendly service. It didn't take too long to get seated and get served at all

As somebody that works in the same sort of hospitality field as Harvester, I can say the experience I had today was brilliant. Drove down from Birmingham ready for an event tomorrow and checked in to the Travelodge next door. Looked at the Tripadvisor rating for this place. "3* - not great but I'll give it a go"Really unfair based on today. Staff were attentive, everyone that caught my eye smiled and said hello, service felt efficient but not rushed. Food was hot and came in good time. Since I was on my own today, I tended to people watch. All the servers communicated well with each other and offered to help each other if they had nothing else on, or if someone was struggling. One young lady, I can't remember her name sorry, took an order from the table next to me with an allergy. Not only did she note this on the P.o.S, she also confirmed it with the kitchen and confirmed it AGAIN when the food came to the hatch. Brilliant. Covid safety rules were followed impeccably.Top work guys.

Not been here for quite a while, it felt and looked shabby and run down, the staff were too busy to check onto us for a drink order or how we were finding the meal,I had gammon and was unable to eat it as it was so salty , by the time staff attended us I just wanted to get out.

We were served by Toni-Jayne who was extremely helpful and great with service and a great asset to the company, the food was really hot, and was very well timed, the staff work extremely hard in these covid times, and have the salad bar, drinks etc well timed, thank you so much for the lovely food and service, we will be back!!!!

We visited here last week around 4pm mon,my daughter ord steak and I ord chicken sizzler wen it came out I had peri peri sauce all over mine but I lifted the skewer and the chicken all fell off onto my plate.I sent it back and ord scampi which wasn’t very special.how can a cook get it wrong when we were the only customers in there.our free salads from the cart were tasteless.my daughters steak was cold and her blue cheese dressing was £1.99 which is a joke.we both had a sundae which was lovely but how difficult is it to get ice cream wrong tbh.we used a gift voucher for £25 so we paid £2.35 on top after speaking to staff.harvester prices are ridiculous for mainly frozen food.we won’t be visiting a harvester ever again the food is most definitely not worth the money.better off at the chippy

Great food, friendly staff. Covid measures well thought out. Best thing was the staff, very friendly and polite throughout.

Very fast polite service......great food at a great price Toni- jayne great service All staff very polite

After being sat we had only got half way through our salad and the mains turn up! Finish the mains and the plates are removed instantly this is 38 minutes after coming in. We are asked if we want anything else and replied not yet thanks, with that the bill arrives. I said that I didn’t ask for the bill and server screwed it up and ignored me. We decided that won’t bother with pudding and I literally had to yell at the server (Zoe) to bring my bill. Seriously need some training and after going all the time for years probably won’t bother again for a long time. I can see why Harvesters are being closed and turned into Miller and Carter’s as they are trained.

We visited this evening for our daughters birthday. It was very pleasant, the food was nice and freshly cooked, burgers were juicy, staff friendly and the place clean! The salad bar looked and tasted fresh and was well stocked! We had one of the nicest meals we've had in there for a longtime and will definately be going back again!

Our waitress Toni-Jayne was lovely and very helpful. Lovely food 😋 food was nicely cooked and turned up promptly, sauces however needs an improvement, BBQ was okay but don't bother with everything else. Besides from that would recommend for a nice pleasant lunch

lovely vegan breakfast ! and service from the lovely Mel. would definitely recommend if you’re looking for an affordable vegan full english :)

Mel was a lovely waitress, ery attentive and friendly. Food was great and v good value. Happy Face 😁!

We came for a Fathers Day treat and it was great. Kids loved the pancakes, adults made the most of the unlimited food & drink offer. We had brilliant table service by Mel, she’s was attentive and friendly and made sure we had all we needed throughout. Will come for breakfast again!

Use to love going to a harvester but sadly this place has put me right off me and my husband where on our way back from scattering my mother's ashes and as it was a 5 hour drive thought we would stop of for a bite to eat upon arriving it's seamed okay but it was when the food came out there was the problem we both ordered the combi of chicken with ribs my husbands ribs where so over cooked that when he cut it it come off the plate ,my chicken was still pink inside and for some reason I think they decided to put a whole tube of salt on the fries because they where that salty you would of needed a gallon of water to counterbalance it which after eating only a few sadly made me sick which being pregnant it's always the best we told our waiter about the issues and her exact response was oh sorry, and that was it, found it very poor customer service and lack of caring for there customers I will definitely think again before going back in to a harvester

Friendly staff, food on time and great service. I was served by Toni-Jane and great service throughout. Also the covid measures taken work well (with salad bar etc.) and feel safe there. Great menu variety and accommodating to different food allergies/intolerances.

Visitited here with my wife for dinner. Not a great experience. We had the chicken combo and it was dry, bland and tasteless apart froom the chips which were a bit odd having sage and onion seasoning which had way too much of it so they just tasted awful. The service from the staff was average. The only decent thing was the salad bar. Definitely would not recommend unless you just want a decent salad. We did mention to the waitress that we did not enjoy it and all we got was sorry. Its kind of put us of visiting a harvester agin in the future.

Extremely good food. Excellent service. Hit the spot. Just what we needed. Comfortable and clean restaurant. Well worth a visit.

Great service great food kids loved it . Love how you serve the salad for us rather than loads of people touching it. Our waiter was brilliant with topping our drinks up when they needed it as well.

Toni-Jayne, absolutely brand ambassador, best service we ever had here, absolutely star staff of the year.

The service was brilliant and the COVID precautions made our visit feel very safe.Toni-Jayne was very attentive and even offered to put our food under a heat lamp when I was feeding my child. She helped us surprise our father with a birthday cake and was very cheerful and helpful.Much recommend her and the restaurant.Food was very good as well.

Great service, great food. Very attentive and staff are working so hard. We had the Katsu it was lovely Thanks Claudiu.

food was very nice and service really good. Waiter claudiu was very nice and helpful. the tables have spiny things to put food on and spin round to yourself which i 👍

very helpful and friendly service, I haven't dined inside since The Before Times but all was explained nicely and felt carefully distanced and contactless. thank you!

Fantastic service. Toni-Jayne was brilliant, ensuring we had everything we needed/wanted throughout our whole meal.

The food was lovely, the restaurant was clean and all covid precautions followed. The staff member who served us (Claudiu) was lovely and friendly.

We was seated quickly, food was on time and cooked perfectly! Toni-Jayne was so lovely and very efficient! Will come back again.

Regulars at this particular establishment usual great service from everyone! Toni looked after us on this occasion! Thank you!

Seated quickly. Friendly staff. Drinks refilled without us even having to ask. The food was lovely and brought very quickly.

We had a lovely breakfast out. The waitress was absolutely lovely. Very welcoming so want to say thanks to Toni-Jayne for your lovely welcome and service. Will be back soon

My family and I stopped for breakfast after our stay in Oxford. Toni-Jayne our server was so helpful with my intolerances, very patient with our constant changes in our ordering and dithering! Food was really good, plenty of food! Highly recommended and Toni-Jayne was excellent!

Very polite friendly helpful staff , great tasty food , good size portions , Clean and tidy seating area , Lovely evening spent here

Awful experience caused by awful service. The unlimited breakfast is a con, you rely on them taking orders but no-one comes to the table so we had a thimble of orange juice for £2.99 and didn’t even have the chance to order cereals or toast before the main breakfast arrived. We even had to clear our own table to make space. The manager wouldn’t even let us complain, kept interrupting and waving his hands in my face. The excuse was that they were ‘unexpectedly busy’ - meaning they are happy to take bookings and people’s money but don’t want to pay for adequate staff. He even followed me out making sarcastic comments and clearly had no idea about customer service. Avoid unless you are happy to wait all morning to be served and pay for items which aren’t delivered.

Great service from the waiter. Good quality food and decent wait times. Good drink service and salad service was quick too. Kind and polite staff.

Lovely service at Wheatley Harvester! Food was good and very quick to come out. Salad bar was a winner as always!

Was served by Claudiu, who was very friendly and extremely prompt with his service. The food was good, and was exactly how we ordered as my friends removed half of the fillings for their burgers Very pleased1 minor improvement- could have offered refills for our drinks but other than that, no complaints!!

Not great. Missed the usually Fab salad selection and keep being told abruptly to ‘stand back’ while my kids were trying to see what was on offer at the bar. Tables were sticky and the whole place was dingy and damp smelling. Staff not friendly at all. Disappointed and won’t be back.

Food is as you expect from a Harvester - yummy and consistent. The team are super friendly here. Quick service and all requests met with them happy to help.

Came here for lunch, food was nice and a decent portion, our waitress was very friendly and nothing we asked for seemed to be an issue. Overall good food and good service the only thing I would of liked was that we couldn’t get our own salad and refill drinks the staff have to get it for us! Roll on the end of COVID

I came to the harvester on Monday night served by a very friendly girl called Zoe food was outstanding place was really clean salad was amazing as always glad to be back

I visited the Harvester today with my partner, teenage daughter and mother in law who is disabled and has COPD. We were rather excited as it was our first meal out in around a year due to COVID and a late birthday treat for my mother in law.We were sadly very disappointed with our visit, all the staff we encountered were unfriendly and abrupt! We were made to feel extremely unwelcome. Our waitress barely spoke and seemed really fed up as was the door man who just barked at us about masks and sanitiser! I am exempt as is my mother in and he really glowered at me when I said so and showed him our exemption cards, the other staff also tutted and shook their heads at us as we walked around to our table.I found this experience really upsetting as did my mother in law.I understand it is difficult to get back into the swing of things after being closed for so long and yes we are not out of the woods yet but I’d have thought they would welcome the custom and be grateful to be working again.Myself and my daughter are vegetarian and were excited as we were told they had a new vegetarian menu. There were actually only 5 meals to choose from. Well we both ordered the vegan bbq stack and received two plain quorn fillets with really strong bbq sauce drizzled over with a couple of quorn southern fried bites on top! A few chips on the side a dollop of coleslaw and half a waterlogged corn on the cob!Neither of us could actually eat it as the bbq sauce was so overpowering.It was literally food straight from freezer to oven, not made in their kitchen. It was really awful and not cheap either.My partner and mother in law had the mixed grill which they both enjoyed. Maybe it is just us exempt vegetarians who aren’t welcome or catered for adequately!

We were greeted with a smile and treats for a breakfast with Santa at The Bridge. The food was great and Claudiu was friendly and helpfull. The children loved the visit with Santa and their chocolate treats. Will come back for sure.

Came for breakfast with Santa! It was amazing, I was seated as I came in and got served by a lovely girl, we were then taken to visit Santa who was absolutely amazing! Food was nice will be back next year

Worst harvester I have ever been to. Service was shocking I wouldn't recommend going here unless you like a long wait

Upon arrival, we weren’t even spoken too, not even a greeting to the restaurant or a question asking if we had a booking. The waiter that served us took his sweet dear time to even come near our table, although he could see we were waiting. Food wasn’t great at all. Beans were cold, and I did not touch the sausages as they looked very undercooked. Overall, very disappointed with this Harvester and will not be returning.

Just terrible. No social distancing signs, we’re made to wait over 30 minutes to get served in a practically empty restaurant. Half the menu was unavailable and the server particularly had no manners what so ever. With no instructions on how to get cereals and crumpets etc we decided to get up and have a look ourselves only to be shouted at and told to sit back down by the server and then when we did we were not asked what we wanted. Food was meh, first time I’ve been disappointed in a Harvester but this branch is just the worst.

Terrible service. Wait at the door on arrival for 15 minutes. The restaurant wasn’t even busy. Told off for leaving our seat to use the breakfast bar but no one told us otherwise. Told someone would come over and ask what we wanted from the bar and no one ever did. The waiter was rude and not very helpful. No pancakes and no hot chocolate.

Slow, unfriendly service by staff who gave no clear instructions of Covid protocol then shouted at for getting up from seats. Shambolic.

Booked a table at The Bridge Harvester in Wheatley and was very surprised when we arrived, to find the place completely empty bar one couple. We were greeted by a stony faced server, who despite the restaurant being completely empty ,sat us right behind the only existing couple. My back would have been 6 inches away from the girl in the booth next to us. We asked to be moved to another table so he did,one table away from the booth. He reluctantly took our order and shuffled off. The food came we ate it, by this time he had disappeared and another waiter had taken over.He was a bit more pleasant, but the whole experience was very strange and no customer service whatsoever. Easy to see why the place was so empty if that's the kind of greeting you get. Won't be going back.

After having a Christmas experience cancelled last minute as the area went into tier 4 we frantically searched for somewhere else the children could visit Santa and stumbled across breakfast with Santa and how pleased we are that we did.The breakfast was lovely, service was great and the visit with Santa was lovely and even included a chocolate bar as a gift.Well done for still allowing some normality during a rough yearWould recommend to anyone

Me, my husband and two children came in after doing a bit of shopping over the road. We had to do two different track and trace which wasn’t the problem, we was sat down at our table. The waitress came over took our drinks menu, came straight away, then it took about 20 minutes for them to take out food order which my daughter asked the waitress for some coloring, which the waitress said that’s ok I’ll go get stone never returned to bring them instead two waitress stood about chatting following each other road, after our food order was taken, it took another 10-15 to get to the salad bar, we told the waitress what we wanted which she got for us, we sat back down, 2-3 mins into eating out food my 4 year old daughter starting crying saying she not eating her food as their a fly in it, which was dead, I immediately got up took it to a member of the staff, no apology just get another which my daughter didn’t even eat her actual dinner because of this ( still had to pay full price mind) , this put us off the food from the salad bar, we then waited another 30 minutes for our food, once our food arrived my order was wrong, which got sorted within 5 minutes, Well we was eating a young man came into start his shift I believe, he was the only one who asked if we was ok. Wanted a refill on drinks or anything he can do for us. Other then his young man who came in the staff was appalling and rude! Consider there was only us and one other table in at the time service should have been 100% times better! Will never be returning here and will be spreading the word of this terrible service we received!! The staff really do need retraining.

Came out for a last meal before lockdown and have now been waiting 40 minutes and not even placed our starter order. The waiting staff are very thin on the ground however some of it comes down to common sense or lack of it. Maybe they only have one chef so are trying to space out the meals as much as possible who knows. But when your server says she is going to take the order at the next table and then will be with you, you kinda expect it to be 5 minutes and not 15! If this is anything to go by we'll probably get the meal about 10pm! Shocking, will not be coming back Covid or no Covid! I guess our server - Angel will not be getting a tip tonight, from us at least. Just shame I have to give 1 star!

We booked a takeaway breakfast for 9:30am. We collected it at the time we specified, the food was handed to us in a good solid container. The food was piping hot. It was the best takeaway breakfast we have ever had, though this was the first, but it it will not be the last.Thank you Top Notch

I recently visited this harvester in oxford I’ve got to say the staff were really nice and the food to. I Was impressed with with the good Covid measures that were in place. I would definitely recommend this harvester to anyone who visits oxford. Thank you for such a lovely meal.

Toni Jane was very attentive, food arrived quickly, good covid measures in place. Food nice. Would visit again

We showed the voucher when we were seated to receive 50% off adults main meal. We were informed by Chloe who said she was the manager “who incidentally refused to give us her surname” that it did not include set lunch menu, this we accepted. However, we were later informed when we received the bill that if one person in the group ordered from the main menu and one person ordered from the set menu the 50% voucher is not valid. When I question this with Chloe her first excuse was, she would not have the time to tell every customer these details. Her second excuse after I said its not stated in your Terms and Conditions, she said it was. And refused to allow 50% off 1 meal in our party of 3 and while we were talking endeavoured to walk away. I showed her the term and conditions where it states. Its valid up to 6 people at 1 table dinning in the same transaction . Not valid for set menus. The discount I should have received was £6.89.

Our server Mel was lovely bless her, had a few issues with the food but Mel sorted it all out. Would definitely recommend.

Friendly staff drinks not quite o the ball wrong drink sent. Food was fine much as you would expect from a Harvester

Booked a table was greeted by Server Mel, very kind and showed us straight to a table didnt have to wait long, food was very tasty and service was super,they have also done, fantastic with the covid restrictions. will be returning again.

First time we've been out for food since covid. Were seated then introduced to our waitress Mel. Mel explained the small changes regarding drinks and salad bar, was incredibly friendly throughout, a real service with a smile despite being very busy at times during our service. Ensured that we had everything we needed at all times but was never pushy or over the top! Best service ever, friendly and helpful!

Went to the Bridge in Wheatley, the food was very nice and the price point was amazing, I have a 2 year old who was catered for adequately, she loved the Mac n Cheese with hidden cauliflower, our food was very good for the price. We was served by Mel, who was very attentive and engaged in light conversation with us as well. Very very nice, pleasant family meal Thank you

We met for lunch yesterday . Had not been previously and sat in garden. Food was nice but the best bit was the server Morgan. He was superb. We had ordered food and then Morgan assisted with getting our salads.I don’t like lettuce and when my main meal came he had got into the kitchen and asked for no lettuce as he remembered I didn’t like it from salad bar.That shows great hospitality and caring skills as I hadn’t thought to ask for lettuce to be removed from the bean burger I had ordered.I was really impressed by Morgan and I had recently worked in hospitality for 31 years ... well done

We have been going there for years, always found the food great. Great to be greeted by friendly and efficient staff, Beverley was friendly, chatty and efficient as always 👍

Visited on Tuesday lunch time hoping to take advantage of September deals, arrived and were seated by a staff member at the door, who said someone would be over to take our order. We were sat in the middle of the restaurant for I think around 40 minutes, with a staff members walking around the tablets, but seemed to be purposefully avoiding our table as they were serving other areas and looked busy. Most of the other diners in our area looked as if they’d been waiting ages, and looked frustrated. For example the person opposite was trying to pay their bill but kept being ignored. We clearly hadn’t been served as we still had the menus and no drinks on the table. We gave up in the end and left. We’d been sat there that long the staff member at the door thought we’d eaten. The little food that was slowing appear out of the kitchen hatch actually looked really good, but didn’t have a whole day to sit there.

Came here on a Tuesday night expecting it to be quiet, however they seemed very busy. The host said he can squeeze us in but will need the table back in an hour and 15mins. I thought to myself that’s not going to be a problem. I waited about 5 mins or so for my waitress which is no bother as I could see it was busy. The refill drinks are now done by the waitress. Ordered my food I had the messy combo burger my partner had the bbq chicken melt. We then got taken to the salad cart by our waitress and they now serve your salad. After we got our salad the food came about 10 mins after. It was soooo tasty I couldn’t fault the food! Got the bill paid. I would highly recommend this place, our waitress was amazing she was busy but managed to get to us to offer extra drinks and see how our food was, and the chefs who cooked our food where also fab.

we have just been for lunch, waitress Beverley was lovely, friendly and funny, nothing was too much trouble!Food was really good, obviously due to covid the salad bar isn't help yourself anymore but it was fine as our waitress got us what we wanted without any problem. Will definitely visit again

Had a lovely lunch, good food the waitress was brilliant ( Beverly) definitely recommend a lunchtime visit .

This was a birthday visit with my friend Diane we were seated very quickly and they made sure I was comfortable as i was in a wheelchair. Our waitress was a very helpful lady called Beverley, the food was delicious and service was really good. Will definitely go back again.

Service was quick, food was cooked well, our server Toni-Jayne was lovely and attended to our every need. On our last two visits one of the severs has been wearing tracksuit bottoms and from a General Manager opinion it does not look good with appearances and confuses guests if they are staff or if they are not.

I appreciate that we are in difficult times with COVID etc but I think there is absolutely no excuse for the absolutely appalling customer service I have received from the Harvester this week. Last Wednesday we booked a table at the Bridge for a family meal to celebrate a significant family event. The booking was accepted online and acknowledged by text. On arrival we were about to enter the restaurant and were met by a member of staff advising that they had a power cut. We were stood by the door discussing what we were going to do and the electric came back on. We were then told that we could go in to wait as they could not serve food or drinks for 30 minutes, we were told to sit in the bar. After an hour of sitting waiting we noticed the staff were taking drinks through to the restaurant so my son purchased some drinks from the bar and we asked when our table would be available. After about 10 minutes the waitress came through and said we could not have our table as there were later bookings starting to arrive- she said we would have to sit at the table we we were sat at. We explained that the round table (less than a meter in diameter) with 5 adults and a nine year old squeezed around was neither practical or acceptable. She asked the duty manager and she came and said that she had called Bruce in our party to advise us of the power cut and to cancel the booking. We explained that we had no knowledge of anyone called Bruce and we most definitely had not received a call or we would not have travelled over 30 miles to the restaurant. She suggested that they had the wrong number on our booking which was clearly not the case as my son had, and in fact still has the text confirming the booking.Whilst I appreciate the power cut was beyond any ones control the actions of the staff afterwards clearly were. My family’s special occasion was totally ruined,I spoke to Head Office on Thursday and was promised a call back from Ricky, the site manager by 5pm on Saturday. Having received no call I tried all day yesterday to contact him (as advised by Head Office) but the phone was not answered. I eventually managed to get through to Ricky at 10:00 am this morning and he promised to call me within an hour. I called back an hour ago and was told that he would call at the end of his break - yet again a broken promise. Customer service at its absolute worst - lies and broken promises - shame on you Harvester!!photo is of the table we were expected to dine at for our very special occassion

Let me start by saying I understand during these uncertain times things don't always run smoothly and it was our choice to visit, we booked ahead as planned and was seated before we'd even sat down she aAsked if we were ready to order we said we've literally just sat down so she said she'd give us a few minutes. 25 minutes later we finally order it's ever so confusing no simple instructions or anything explained she did tell us to stand at the salad bar, we were told not to move closer but I couldn't see what was there luckily we have been before so had a rough guess but missed croutons and other bits as we didn't know they had them we asked him but he didn't speak much English and either selectively decided not to answer us when I asked about drink refills, after we got back I asked our waitress whilst holding my empty glass how to get a refill she said just ask me then walked off!! I then had to call her back asking if we could have one.food came out was practically thrown on the table no time to ask for sauce again had to call someone back over for sauce! After dinner my niece needed the toilet and found both the hand wash EMPTY! The waitress asked if we wanted anything else I said we ordered dessert already and we had to remind her so I'm guessing she never placed the order she came out 5 minutes later explaining no cheesecake and went to walk off so I had to shout well can we have a look at the menu?! So she gave us one and of course walked off again! Finally all orders placed, food comes and she places the spoons on the dirty table I've asked everyone I know and it's definitely not normal and NOT hygienic I even said to her can you not put them on the table it's disgusting, all finished we got the bill relatively quickly, I decided to go wash my hands before we left and there was still NO soap in both the soap dispensers! Totally disgusting at the best of times yet Alone during covid. I let a review on Facebook and was blamed for not telling a member of staff and they said it's checked every 30 minutes so either I was lied to or the staff aren't doing their job which makes me wonder what else they don't bother to clean. Think I'm too harsh especially under these circumstances? As someone who's worked through the whole of lockdown and who has always had decent cleaning standards no soap in a restaurant is by far on the top level of big no's. Overall the food was good but the stress and hassle wasn't worth it. We have reported them to the FSA.

Great time with my kids Ribs are really good, although the best is the kind and friendly staff, like Beverley, who served us

From the moment we stepped in we felt welcomed the service was friendly, polite and helpful. Our waitress Beverly was knowledgeable about the menu which helped.The food was lovely although due to Covid-19 you were served your salad and the refills were done for you nothing was to.much trouble.

Fantastic breakfast, Toni-Jane was serving us and couldn’t have been more pleasant. Coupled with great value and delicious food it certainly set us up for the day. Also, congratulations Toni-Jane on the new grandchild!

My wife and I called in on Saturday 8th August at around 1pm. We hadn't booked and I was concerned we might not get a table. Instead, we were greeted and seated straight away and made to feel very welcome. Beverley (our waitress) was great and made everything easy. Our food was well done and there was lots of it too. We felt comfortable and were given lots of room. If you ever need to be reminded how to stay young at heart and full of happiness and fun then go here and ask for Beverley to look after you. Well done all.

Went here whilst staying locally, we reserved a table and was greeted and passed on to Zoe, our waitress, who was polite and courteous. Albeit after lockdown the experience is slightly different at the Salad Bar - but Zoe was attentive and made sure the experience was as I filled the plate myself :). The food here is nice and fresh - we had a couple issues with the food and drink - but this was not an issue for her, she listened and rectified them without hesitation. Zoe - Thank you 5* Service. Great work should not go unnoticed.

On arrival to this restaurant should it be called that I was told the previous table “hadn’t cleared out yet so wait outside or in the bar”. Within a minute of being at the bar, not yet being able to order drinks I was pointed to a table of which I was under the impression that it had be sanitised and wiped down (since we are in a pandemic). Once at the table I was disgusted the table still had grease on from previous group and the wall had food and sauce on. This was a big NO for me especially when myself and family members have health conditions and have to be cautious about what we eat due to chronic pain or being higher risk for Covid than other. Although I addressed these issues to our waitress Mel she didn’t seem to care she was “helping out on her day off” as she put it. So along cane our starters which was by Far the best part of the experience. The food was warm but had flavour to it. We still hadn’t ordered due to everything we wanted to order seemed to be out of stock but we wasn’t advised before sitting down. Upon complaining that the food we wanted wasn’t in stock we were understanding and continued to search the menu for something else although we were told there was chicken and ribs we couldn’t order it as we would have to order them separate from the menu as an extra cost. Mel the waitress was about as charming and helpful as a cardboard box left out in torrential rain. I was not amused. Once our mains arrived the meal went from bearable to worse. A gammon covered with BBQ sauce taking away all flavouring, eggs that had been left to go hard as opposed to runny and delicious. The food was appalling Mel our waitress was made aware and told us she would “get the chef to come out and talk to us”. Ironically she disappeared after that to the other side of the restaurant after that and didn’t have any interaction with us. The manager walked past several times didn’t ask how our food was or how service was, we had to speak up as he walked past for him to acknowledge we were disappointed in the food and service we had experienced. And yet he continued to just ignore us. I was speechless how could a restaurant our family attended at least once a month become so bad after closing during the lockdown period? The food and sauce plastered across the wall had attracted flys and moths and it didn’t take long before they started landing on our meal drawing it to a rapid STOP! A different waitress came over after over hearing how bad our experience was. We explained the issues we had and she couldn’t believe that we were allowed to eat like this. We picked up our bill and left as soon as we could. On the way out we passed several members of the team but none wished us well or thanked us for coming to the restaurant. Outside the restaurant there are two steps of which have no lighting making them a trip hazard and dangerous. No face shields worn inside the restaurant and the staff didn’t keep any social distancing from us or others that I could see. I would go as far to say I feel much safer at work as a key worker dealing with multiple people daily basis than I do in this establishment and under no circumstances will I be returning to this restaurant.

I've been visiting this Harvester with my family and sometimes groups of friends regularly (4-5) times a year for the last 8 or so years. It has declined quite badly over the last few years on service, food and decor recently. I have resisted writing a negative review for a couple of years, because I thought it would be unfair to comment on one or two bad visits. Well, that has become several. I wanted to write a positive review, but that wouldn't be true.Nobody in the kitchen were wearing masks. We found food residues on the sauces and menus (indicating very poor hygiene). The soap dispensers in toilets were hanging off the wall. I saw one staff member taking cash on the bar and then serving food without washing hands. It was a bit ridiculous. We didn't feel safe at all. No masks, no faceshields, just some hand sanitiser which was comprehensively ignored by everyone. Then some staff were arguing and moaning in front of customers at the bar. It was very awkward. They don't answer the phone when you try and call. I had to ring 10 times to try to confirm something which was refused when we arrived (sitting outside!). The issue of professionalism seemed to be completely missed altogether. The mens toilet is still very badly designed, you can't get into one of the cubicles unless you go gymnastic - try that with a small child desperate for the toilet. The outdoor area is still disgusting, cigg buts, litter, dirt everywhere, we had cobwebs on our clothes from the table. Needs pressure washing, painting the fence, cleaning and repairing the furniture.The staff try to be friendly, and they motion towards the service that you might expect from Harvester but they are at times unprofessional, poorly trained and are completely overwhelmed, the kitchen is poorly run and lacks ambition. I think we'll take a break for a while.

Food was lovely, served fast, effectively, correctly and was delicious. Bev was a perfect host! My friend and I had a wonderful time! Thanks!

First time going to a restaurant after them being shut for so long and couldn’t feel safer. Everyone distanced and everything clean. Will be coming again soon!😁

I've been here numerous times over the years and never been too impressed but this visit was dreadful. Group of 5 of us waited a good 5 min on arrival before being seated although very quiet. When we finally ordered we were told no rotisserie chicken left so no combo meals so a few of us had to change meals. After ordering something else (BBQ Pork Belly for me) the server came back again to tell me they didn't have the Mac n Cheese but I could order something from the starters instead. Decided on Calamari Strips only to be told a few min later that I could not have that or any starters but they could give me 2 sausages instead ! I said forget it, just have what it comes with. When the food came it was not great, especially mine. More fat than meat. What was supposed to be the potato, onion & spinach hash was just some fried square potatoes with some cooked onions thrown on top which they tried to hide by piling salad leaves on top. Even the server knew it was bad as she disappeared and didn't even come back. I ate what I could as was hungry and couldn't wait for anything else. I wish I took a picture as it really was that bad. Staff in kitchen obviously had given up that night as they started shutting everything down and blasted music instead. I complained to the server at the end to which she apologised and that was that. Just seemed nobody could be bothered and didn't care at all. That was without a doubt my last visit to this place. I would avoid and go somewhere else.

The waitress was very caring and did everything well. The food was good quality and good value. The only negative was poor choice of salad e.g. no pasta or rice and what was there was doubled to not look poor choice! Hopefully, this is not the modus operandi

I arrived around 1:10 pm on a busy Saturday lunchtime. I was quickly shown to a table and a few minutes later Bev the waitress asked me for my drinks order and I ordered both drink and a meal. The drink arrived quickly and the meal (gammon steak) arrived in under 15 minutes.Good food, good service (big shout out to Bev). Although it was a busy (i.e. stressful) Saturday lunchtime all of the staff were friendly, courteous and smiling!

The food is usually lovely BUT the customer service is horrendous. They do not smile or give friendly service at all. In fact I went in feeling happy and once I was finally served I felt miserable because of the poor attitude of the staff. Sometimes bookings get ignored too. We had a voucher and we were refused to use it because their system was down which we were not told beforehand. I feel it is quite pricey too. Great location but honestly the staff are just so miserable. Big thumbs down.