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4.2

Based on 875 opinions finded in 2 websites

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Nº 1715 in 4016 in Birmingham

Nº 111 of 282 British in Birmingham

CUSTOMERS TALK ABOUT DISHES WITH..ricebeautifulpizzapaypuddingchickenroastmustfishcheesecookedsteakcoffeevegetables

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Waited for 20 minutes and then had to ditch our coffee as there was no chance of service. What business in its right mind has only one person serving on a busy Sunday? Crazy.

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Tony Tomkins . 2024-12-22

MORE AT Google

Fantastic meal using the first table offer. Service from mark the new manager was great and food was outstanding. Will most definitely return. Would definitely recommend the prawn starter and the beef rib

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Joanne Adams . 2024-12-16

MORE AT Google

The food was delicious - I had the beef ribs, they were cooked perfectly and the portion was huge. Lovely ambiance for a nice meal. Thank you, will visit again!

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radiachoudhury95 . 2024-12-14

MORE AT Google

I think the booking system needs changing its wrong to take money when no meal people's circumstances can change. Food wasn't great compared to 3 years ago portions small & came with nothing unless you added side dishes & very expensive for what little you get especially the drinks But service was good but sadly would use there again & I've eaten in many places.

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Kevin Cheetham . 2024-12-11

MORE AT Google

Very nice. The food is very tasty

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Catherine Lacroix . 2024-12-09

MORE AT Google

Went for a late lunch on the recommendation of bababouttown on insta. What a find!! It is a great restaurant, stylish, but cosy. The team are warm, friendly and knowledgeable. The views across the water are peaceful and beautiful. But it’s the food you go for, a menu of simple dishes done really really well. We had the fish and chips with gorgeous light batter; ham duck egg and chips and chocolate mousse and rice pudding. Both had nuts and berries and honeycomb and cream and we could have ate them over and over. It is our new favourite place and we are making it a regular. Do yourself a favour and book a table quick

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Carla Pawsey . 2024-11-27

MORE AT Google

Wow. What a beautiful place. Must visit for all!💯

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Ronnies Pizza . 2024-11-26

MORE AT Google

Dear Owner/Manager, We visited the restaurant on 24th November 2024, a birthday meal for my mother. We have always wanted to come here and views and settings look amazing. We were seated and make our orders which all went well, starters were lovely then our mains come and the chicken was raw and undercooked I didn’t want to make a big issues so I addressed it quietly to the manager I believe as everyone else was quiet young. First thing she said was that’s not raw or undercooked and she didn’t even look at it, I asked her to feel it and try it and tell me if that’s not raw. I cook chicken everyday and I knew from when it was served. She said she will cook it more but As it’s chicken it was under Veg and Yorkshire puddings so cross contamination so could get very ill it’s not likes steak where you can do that. It put us off our meal and made us change from chicken to beef which was our preferred option so didn’t enjoy it and leaving my mother having her meal on her self as we had to wait 15-20 mins for the food to come out. I understand these issues happen as a business owner but the customer service wasn’t great. No refund or amount taken out - they actually adding 12.5% service charge and she got another waiter to give me the bill and she knew it’s not on! Once it was paid she come over and asked if we are ok - it was already paid for and I wanted to go home plus their was large booking so I don’t want to set a bad tone or vibe for new customers so I left it. But just disappointed as we don’t go out often and it could have easily been sorted by good customer or complete change of food choice or maybe a free drink while we are waiting I mean personally I think that meal should be free! It’s a great setting and vibe but Sunday roast wasn’t good her mood wasn’t right either. I would like to come back again and give it second chance but how it was handled with at a place like that I won’t be back unless I get a refund. Just to add I understand it’s not the manager fault of the cooking of meat but she made it her fault how she dealt with the matter. Warm regards

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sam . 2024-11-24

MORE AT Google

A very honest but disappointing review. My partner and I came for a meal here today as it was my mother in laws birthday, we thought it was a great idea as we always come for a coffee and a walk however have never ate here before. On arrival we were seated promptly and the waitress was friendly and took our drink order and food orders. My partner and I had the chicken Sunday dinner and my mother in law had fish and chips. The starter came and that was lovely, it looked the part and tasted even better! Then the mains came out, again appearance of the food looked lovely we were really looking forward to it only to find the chicken was very undercooked in fact it was raw! It was freezing, slimy, an odd looking colour and running with blood. As I didn’t want to make a scene I called the lady who may have been the manager I’m not sure only for her to tell me it was not raw this was repeated 4 times and she was very stand-offish, in the end she said we could have a new plate of food however we where very put off! We had to wait another 15 minutes which meant my mother in law having to eat her food on her own, this was never acknowledged! Once all was finished we was given the bill by a different waitress to see they had still added a 12.5% service charge! My partner kindly asked for this to be taken off again not wanting to make a scene. The bill was over £140.00. I understand cooking may not always go to plan however we are utterly gob smacked and this should be a trading standards matter! People could become majorly poorly, this needs to be sorted asap. We won’t be returning.

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Danielle Foster . 2024-11-24

MORE AT Google

The aesthetic externally and internally are both beautiful! Unfortunately, the drive to The Bracebridge marred the experience. Not only are there extremely narrow roads to get to the venue, in addition to limited parking but the potholes are terrible! The individual who served our table tried his very best - thank you! However, unfortunately the tone had already been set with the confusion and handling of our deposit prior to our arrival, due to it being a group booking. The Sunday "roast" was also unfortunately the worst myself and those who I had dined with have ever experienced. Something traditional and simple, had been attempted to be re-created and it simply did and does not work unfortunately. To add insult to injury the food was cold, making it difficult to consume. When asked if this could be rectified, we were advised that they COULD have been put under some "lamps". However, due to the size of our group it would not be possible on this occasion. Whilst we were offered free hot drinks for the inconvenience and poor experience, it wasn't enough unfortunately. Though, the efforts were appreciated.

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Camishh BF . 2024-11-05

MORE AT Google

Our group ordered the Sunday roast beef which turned out to be shredded beef that was reconstituted into a cylinder but,resembled dog food when you cut into it. It's the kind of thing they do to chicken nuggets or kebabs so you certainly wouldn't expect it here and certainly not for a Sunday roast. The overall food service was poor with inexperienced waitresses initially setting the wrong plates which had to be hastily changed for dinner plates. Then everything served on an array of boards, at the one side of the table, making the table crowded and a lot of work to get the food across to the other guests. The food was just about warm and you only got 1 half of a sliced carrott with the other vegetables. All of this was after we had rescheduled the booking because there was inclement weather conditions that would have made it difficult to drive through the woods on the pot-holed road to the restaurant. They had demanded that we pay an additional deposit to reschedule and agreed in writing that both deposits for each diner would be deducted from the bill but they just refunded the deposit to the original paymeny method instead, causing further guest inconvenience. Our main waiter was pleasant and apologised for the cold food and offered us complimentary hot drinks. I would not dine here again. The approach is rather poncey and, with new restaurants opening all the time including Brown's in another part of Sutton Park, you would think the general managers would focus on getting the basics of service and the food right.

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Michelle Randall . 2024-10-28

MORE AT Google

In spite of the difficulties our group had suffered trying to transfer funds from a previous booking that was rescheduled due to the weather last month and resulted in a second deposit being taken, that was resolved by a refund yesterday #gofigure, our server tried as much as he could to assist in the issue and provided a palatable service for us throughout our stay. However, the food was disgusting as it was served in a country-style manner where we had to request utensils for serving ourselves the vegetables and other accompaniments. It was suppose to be roast beef but was basically, reconstituted pulled beef, rolled and portion, which lacked any layered flavouring - served cool not even warm.. Very salty, dry and with reminiscence of expensive cat food...all of us left at least 50% of the protein portion 'beef' on the plate (after we were provided with the correct dining plates rather than side plates). Salty creamy leek, questionable cauliflower cheese and very crunchy Yorkshire puddings. We were offered hot drinks for this travesty of a Sunday Roast in a picturesque setting. I am sure Browns will do a better job when they open their doors. Before the manager of this establishment implies that this was a review for a freebie, a gaslighting tool et al.. only poorly executed food service and bad customer management blames the customers.

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Jasmin Shepherd . 2024-10-28

MORE AT Google

Food very nice although a bit over-priced. Service good. Environment and atmosphere very relaxing.

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Dirk62 . 2024-10-21

MORE AT Google

Lovely cosy place with great deserts

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gil Kanengisser . 2024-10-18

MORE AT Google

Picturesque, sited right next to the pool. Lots of birdlife to watch and wild ponies occasionally

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simmoavfc . 2024-10-17

MORE AT Google

Visited the Bracebridge yesterday with high hopes and really looking forward to a quality meal. We booked for 4pm and service immediately took a drinks order which was good. We were advised there are only 3 beef dinners left and one lamb so to order quickly. For a party of 6 this wasn't ideal. My 10year old agreed to find something on the children's menu, to then be advised what he wanted isn't available off both the starter option and main. No vegetarian option for a Sunday lunch however I was advised they could do celeriac as a replacement. When this arrived it looked interested but I soon discovered it was entirely undercooked, very little flavour/seasoning and just felt like a low effort way of feeding a vegetarian. The beef dinners arrived and it was more of a chunk of beef that transpired to be pulled beef that seemed to have been set. Beyond dry and looked like it was pre prepared as soon as service opened. I commented on how awful mine was and it was taken off the bill. The rest of the table didn't want to make a fuss. Furious we still even paid to be honest. Won't return or recommend. Pity as the environment is absolutely gorgeous and outside looked beautiful lit up. Perhaps if they do a bar menu I would rather sit outside and try that

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Sarah Cronin . 2024-10-14

MORE AT Google

Desperately disappointing Went there on a First table offer to assess it for a future family gathering Good job we did Restaurant was really cold 13degrees Celsius inside. Inordinately long wait for food Monfish tail and Duck as mains below average and barely warm Monkfish had a strange taste that I did not recognise but was told afterwards was Sriracha butter. Duck was rubbery Waited in the cold again for desserts. Tiramisu was passable Blackberry frangipane was essentially a burnt pastry case filled with blackberries and Al sorbet quinnell on top. Service was ok Rez did his best to make excuses for the poor food and didn’t really know his menu. Poor show altogether Will not be returning Will be advising friends not to go Would not recommend

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IJ . 2024-10-10

MORE AT Google

Excellent meal in beautiful surroundings. The staff were friendly and helpful. The restaurant has been beautifully designed and the beef was absolutely superb. Can’t wait to visit again.

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Helen Coughlin . 2024-10-08

MORE AT Google

Upon arrival wasn’t greeted had to seat ourselves. Customer service was appalling on this visit had to ask for plates and cutlery when food eventually arrived. The new menu wasn’t impressed with the options changed a lot of the best sellers also wasn’t told some of the items were sold out on the menu until we were placing our order. WiFi not existent, really hard to use your phone on the terrance. It wasn’t very busy so I don’t understand why customer service was lacking on this visit. Sadly I wouldn’t return or recommend.

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Jodi Brown . 2024-10-05

MORE AT Google

went for lunch menu had changed without us being informed the new menu i was told was a share menu but when we ordered 2 x mains to share there was not enough for one let alone share. we got the bill and was astonished no wonder there is no prices on the menu. £28 for a single kabab, £18 for a baked potato, outrageous we rebooked after a family issue some 2 months before and they would not refund the £40 deposit

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Ron Carter . 2024-10-02

MORE AT Google

Think trading standards need to look here. £28 for a lamb kebab. I stick with perhaps 8 pieces of meat (nothing else unless you paid extra). 1 medium baked potato with cheese sauce and salad on top £16. Service charge stated 10% on the Internet. Had gone up to 12% when we got there.

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Jacquie Leach . 2024-10-01

MORE AT Google

The place itself is really nice, love the seating by the water however the food is basic. Needs a better menu definitely

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Shana N . 2024-10-01

MORE AT Google

After a lovely stroll in the park on Saturday afternoon we met some friends for a drink at the Bracebridge, the staff were lovely one particular young lady by the name Emily was absolutely fantastic and a credit to the team her understanding and knowledge of the wine I wanted was amazing she knew exactly what I wanted and let me try a couple of different wines to make sure I was 100% happy. Thank you Emily.

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Angela Preece . 2024-09-29

MORE AT Google

Wonderful view of the Lake and friendly waiter. It was a lovely lunch thank you, amazing food. Nice décor inside. Hope to return.

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Rosie E . 2024-09-27

MORE AT TripAdvisor

Had a fabulous meal at the Bracebridge Restaurant , Service was excellent and it’s a beautiful spot in Sutton Park. It was our first visit under New ownership. Would we go back sadly no, nothing to do with the Restaurant Food, Service or ambiance. But the road through to Sutton Park and the Venue is absolutely disgusting!! Huge Pot Holes every few feet, it was like taking part in the Dakar Rally !! And trying to leave late at night with no lights is not an easy task. This business won’t survive if the council don’t sort out the disgraceful road. Which would be a real shame . David Hadley-Smith visited on 2024-09-14

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David H . 2024-09-25

MORE AT TripAdvisor

Upon arriving we were asked if we wanted drinks or food, with this being a little low key celebration for our engagement we just wanted a couple of drinks with some friends. It was cold outside, 12 degrees at max, understandably we wanted to sit inside. However, The Bracebridge had other ideas. We were told inside is only for food and outside is for drinks. Confused, I said, can’t we just sit indoors? There wasn’t anyone inside, it was so quiet, totally dead on a Tuesday night, but no… at The Bracebridge you are forced to sit outside in the cold if you are just having drinks!! This is really poor behaviour for customers, especially on a night where it’s this dead. We were one of very few people there, with us… about 10 total. So, we sit outside, with the heatlamp on full blast, burning one side of your face, glaring at you like you’re some sort of reptile. Talking of animals, there are rats running around outside, we spotted at least two! Then there’s the bugs, we all had been bitten and had to deal with batting off the moths!! It’s fine… it’s outside, we’re in the elements after all. Then, there’s how the drinks are managed. Could we just start a tab and then order? Nope, every drinks order was instant payment at the table. I just know, if we sat inside, this wouldn’t be the case. Dear The Bracebridge team: How on earth are you expecting customers to come back if you shove them outside in the cold when you’re restaurant has no one in it. It’s absolutely ridiculous that you’d do this. Also, the manager was quite rude and just had a the bluntest look on his face the entire time. I’m unsure of your model here… when it’s -3 outside are you going to still ask people to sit outside for just drinks? What’s the plan here? Only food in winter? Perhaps you should put this on your website to warn people… “you’ll have to wear a coat if you just want drinks, oh and bring sun cream for one side of your face.” I won’t be coming back, and I’ll be sharing this experience with others. Finally, fix the road, it’s like a 4x4 off road experience day getting to the pub.

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James C . 2024-09-25

MORE AT Google

Fantastic food, exceptional service... this was the first time at the Bracebridge, and I have a high standard being a foodie, and the Bracebridge delivered on all five courses. Set in a beautiful location with stunning scenes AND a great covered external outdoor seating overlooking the lake! Also, the food outside is more traditional pub food with a different menu, they even have an outdoor clay oven pizza for amazing-looking pizzas. I will go back to try everything on the menu, and Bracebridge have a customer for life as long as they maintain this standard of food! Revisit20%

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Ranj . 2024-09-23

MORE AT TripAdvisor

Fantastic food, exceptional service... this was the first time at the Bracebridge, and I have a high standard being a foodie, and the Bracebridge delivered on all five courses. Set in a beautiful location with stunning scenes AND a great covered external outdoor seating overlooking the lake! Also, the food outside is more traditional pub food with a different menu, they even have an outdoor clay oven pizza for amazing-looking pizzas. I will go back to try everything on the menu, and Bracebridge have a customer for life as long as they maintain this standard of food! Revisit20%

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Ranjit Panesar . 2024-09-23

MORE AT Google

Had an amazing night. The spot is beautiful, right on the water which made it much better. Food was great and the service was on point. Will be back again!

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Rasheed P . 2024-09-21

MORE AT TripAdvisor

Thank you for an excellent and very enjoyable evening for my husbands 69th Birthday. The food and service was of the highest quality, and we have recommended The Bracebridge to our family and friends. Look forward to returning in the near future. Best regards Millicent & Paul Miller.

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PaulandMillie . 2024-09-21

MORE AT TripAdvisor

Has recently had new owners, so we decided to go for dinner. Food was superb, Service excellent and lovely atmosphere. Gorgeous views of the lake through the windows. It is not cheap but you get what you pay for !! Would we go back, sadly No nothing to do with the restaurant, but to reach it you have to drive through Sutton Park, and the potholes to the venue are an absolute disgrace!! It was like being on the Dakar Rally . And leaving late at night in the dark was an even worse experience, if the council don’t sort this out I can’t see that Venue surviving. Which would be a real shame. 14/Sept/2024

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David Hadley-Smith . 2024-09-16

MORE AT Google

Ate there today. Absolutely fantastic food. Cannot recommend highly enough. We will return.

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Matthew . 2024-09-13

MORE AT Google

Beautiful aesthetic views of the open reservoir. A relaxing, rejuvenating environment to take the family, including the family dogs. The views of the lake are breathtaking, and if you are lucky enough to come on a day with live music, that is extra special. Highly recommend a visit. Coffee, cocktails, mocktails, soft drinks, the choice is yours. Defo visit again when in Brum.

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Jay Pee . 2024-08-16

MORE AT Google

Not what it used to be. Queue system to order food with one waitress taking orders so you’ll be waiting a while. Food is bang average too. Still has a lovely view of the lake so decent for a pint but that’s about it

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AJ 23 . 2024-08-11

MORE AT Google

My mums favourite place for eats and loving the Place

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julia pardoe . 2024-08-09

MORE AT Google

Beautiful setting and place but unless you can afford it and don't need to take out a 2nd mortgage you'll love it.

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steve miller . 2024-08-09

MORE AT Google

Fantastic meal here. You certainly get what you pay for! Friendly helpful staff. Looking forward to our next visit

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Lee Peckover . 2024-08-01

MORE AT Google

Absolutely incredible food and what a location, make sure to pre book your taxis as there is no phone signal

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Sam Tweddle . 2024-07-31

MORE AT Google

We visited for the first time since new owners took it on. Must say the food was superb, staff very friendly and efficient. Drinks also good. tbh a little pricey but you pay extra for the location, views, service and ambience

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VillanTommy69 . 2024-07-21

MORE AT TripAdvisor

First time visiting today. We arrived early and had a lovely walk with our dog(they admit 4 legged friends to the terrace) through the woods and around the lake before having dinner on the terrace. Burger and a fish finger sandwich were delightful. Really lovely place. We will be back to sample the restaurant soon.

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Rachel W . 2024-07-20

MORE AT TripAdvisor

Had a fantastic meal at the bracebridge, you can go to a naff chain pub and pay £20 for main courses, So not expensive at all considering the quality and the setting, Which is quite unique. 10 out of 10

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Birmingham Airport Transfers Direct . 2024-07-18

MORE AT TripAdvisor

I am leaving this review on behalf of my parents who visited today. My brother purchased them a voucher on buy a gift for the 5 course taster menu. On behalf of my parents (who are in their 70’s), I followed the instructions on the voucher to make a reservation and this in turn took me to an online booking platform ‘Tock’, which is not easy to navigate. We wanted to query the £20 cancellation fee as the voucher had been paid for upfront, but when I called the head office number nobody was available to speak to on a Monday and Tuesday, therefore were told to contact restaurant directly by email. A reply was sent with contradicting information (the cancellation fee would be refunded on arrival, elsewhere it stated it would be taken off the final bill). I followed the instructions provided on the email and my parents received email confirmation. When they got to the restaurant they were told as the reservation did not show the voucher details ‘5 course taster meal’ they would not be able to dine and the £20 cancellation fee was refunded. My parents asked to speak to a manager but this was not possible and they were given the head office number ‘to rearrange’. The lady who dealt with them said it was not possible for her to rebook them. My parents left the restaurant and made a call to head office, who applied the voucher there and then and said they could now go back in and dine. If they had driven home, they would have missed out on their lunch. The whole situation put a dampener on the experience. Whilst they could not fault the food, and felt sorry for the girl who had to turn them away initially due to what can only be described as a shocking booking system, they would not return due to their experience. The lack of manager engagement is also a cause for concern.

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Kirsty . 2024-07-18

MORE AT TripAdvisor

We dined at the Terrace and it was a lovely experience. The food was really nice and at a fair price and the setting was perfect.

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Lou 202 . 2024-07-17

MORE AT TripAdvisor

Family celebration, people from Leeds, London, Nottingham and locals. Everyone enjoyed the experience, from the welcome at the beginning to the delicious food. We’ll be back soon

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Kay Leslie . 2024-06-30

MORE AT Google

Had lunch by the lake after a long walk in the park and it was lovely, great scene, good food, friendly service, had to change baby and the facilites were clean.

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Flawless Since88 . 2024-06-29

MORE AT Google

Only popped in for a quick drink after a nice walk round the park, 1 pint of lager and 1 glass of lime and soda £10.50 absolutely scandalous , never again

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Andrew Kimberley . 2024-06-25

MORE AT Google

Popped in while walking the dogs to get a couple of pizzas to take home. Manager explained pizza chef will be off dead on 9 so to order by 8.40pm. Order placed 8.30pm to be approached 6 mins later to be refunded as pizza chef had closed kitchen 8.30 and would not take our order. Manager no where to be seen, poor service from what is a lovely setting. Must do better than this Thank you for the speedy response. You can see why me and potentially others would not know this as the pizzas feature on your menus and paid for at your till. However remaining open until advertised will be good. I’d also comment that your staff and restaurant were lovely, hence the average score that I’ve since improved with your explanation

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Jamie Pearson . 2024-06-23

MORE AT Google

Visited for lunch, beautiful setting. Food is expensive and not great. Staff were friendly and helpful. Would return for drinks.

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Rachael Louise . 2024-06-23

MORE AT Google

Popped in here today after half way thru a long walk. We decided on pizza & a fish finger sandwich with a drink, the Peroni offered wasn't proper Peroni it was the Capri version which wasn't as nice. Although I ate all my pizza as I was hungry, it was a bit soggy in the middle, so when I picked up a piece it flopped & everything fell off. My partners fish finger bap (not sandwich) she said was very nice, but the fries were already salted & she doesn't have salt on them normally.

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Lee Bowen . 2024-06-21

MORE AT Google

Dreadfully slow service, very disorganize.

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Timothy West . 2024-06-10

MORE AT Google

If I could give zero stars I would… the service was absolutely horrendous. Our server was abhorrent, very passive aggressive. I’ve been wanting to go to this place for a very long time as I’ve heard good things. Perhaps the staff or cook have changed since then because it was awful. I thought the roasties were going to break my teeth. They shouldn’t take bookings at 4:45 if the kitchen closes at 5!

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amreet bahia . 2024-06-09

MORE AT Google

We had our dog so we ate out the front. So couldn't give an honest opinion of the main area but it looks clean and nice.

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Mark Johnson . 2024-06-09

MORE AT Google

Went for a lovely walk around the park Saturday about 5pm. Stopped at the pub for a drink which wasn’t busy, at that time but I understand they had bookings , was asked if we had a booking which we didn’t so said we only want a drink if possible- No sorry we are full Said we will just get a drink to take away please, thought happy to sit on one of the many benches around the lake with a plastic glass No sorry We can’t just get a drink ? No sorry Absolutely no logic to this at all Total loss of money for pub and pointless rule whosoever it is 😡

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Tracey Parker . 2024-06-09

MORE AT Google

I just wanted to let you know that we had an amazing celebration of our ruby wedding anniversary at the Bracebridge on Sunday 2nd June. Thank you so much for making this day happen and so special. From the moment we arrived to Prosecco your staff made us feel really welcome, they were very attentive, friendly, ensuring drinks were kept topped up, taking photos, and attending to our requests. The food was superb, the wine was plentiful, and the atmosphere was electric. We never felt rushed, in fact we were surprised how quickly the time passed…I hope we did not outstay our welcome.

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Ashley Wilkinson . 2024-06-08

MORE AT Google

Idyllic setting for a restaurant by the pond. Great service by the staff, clean facilities, and very nicely decorated throughout. Perfect for lunch break and a pint by the water, even if the weather is colder, they have a covered seating outdoors area with heat lamps and blankets.

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Zhivko J . 2024-06-06

MORE AT Google

Good food, good drinks and dogs everywhere.

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Moto Maffoo . 2024-06-04

MORE AT Google

Went with friends for Sunday lunch in the restaurant. We had both meat and vegetarian options. The food was excellent and the service top class - very efficient, friendly and welcoming. The restaurant itself has a high quality feel to it, and the view over Bracebridge Pool is stunning. Highly recommended.

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Stephen Cutler . 2024-05-31

MORE AT Google

Very nice place to come ! Perfect for a relaxing day !

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FlOrYn Costache . 2024-05-27

MORE AT Google

Such a splendid view for a drink with friends, amazing service and good food

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Bebiana Moreira . 2024-05-27

MORE AT Google

This restaurant is in a lovely setting, and new owners are doing a good job to turn ot into an accessible venue. I think it is well worth a visit, so a couple of points I will make ate not intended to put people off. I think the outdoor setting is still trying to reach a decision on the vibe the owners want as this feels a bit confused. This may be my personal preference, but the music was very loud and club like, and I'd was hard to converse at the tables. It is great that the outdoor setting is dog friendly. However, very loud music is not great for settling dogs. Perhaps theme nights may be a solution or to be clear if the outdoor setting is aimed at younger customers. That said food and service were very good and the setting was lovely. Just perhaps sort out what you want the venue to be and who it is aimed at. There is scope to attract a wide customer base, but this does need to be thought through. I hope it goes well and develops and as outlined i would reccommended a visit.

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Derek Tobin . 2024-05-26

MORE AT Google

Nice place to visit and take a drink and have something to eat whilst looking out on the bracebridge lake.

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andrew crowton . 2024-05-24

MORE AT Google

Visited a couple of weeks ago, service was horrendous, apparently they had a lot of staff call in sick (which they mentioned could have been due to a school end of year party). The next day we received an email apologising for the operational issues and telling us that they would be sending out a token of appreciation and an apology the same day. Still nothing almost two weeks later. In fact, I chased it up a week ago and was told it was a large task to get through but that I would again receive it the same day or day after!! All I ask is for the restaurant to do what they say they are going to do, and if you can’t meet the timelines you set out then at least keep your customers updated! It’s a shame as it’s a great location, but clearly customer service isn’t their strength!

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Mrs B . 2024-05-23

MORE AT Google

Good food service charge added but removed when asked. I like to decide the tip. Food expensive

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phill Jones . 2024-05-12

MORE AT Google

Lovely views and nice food - staff were attentive and helpful ☺️

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Sophie . 2024-05-11

MORE AT Google

Love, love the new Bracebridge, really had a fab bank holiday weekend! Great Dj and the live band was a blast💃🏿💃🏿💃🏿🌞🌞🌞

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Caroline Mwangi . 2024-05-09

MORE AT Google

Quick stop off to grab a drink whist hiking our way around the park. And stumbled upon this little gem. Great views over Lake, Pleasant staff, and very nice cider.

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Joseph O'Conlon . 2024-05-06

MORE AT Google

Very poor quality and pittyful portions at an extremely high price. All of the food tasted as if it had been soaked in a bucket of salt. We all joked when the starters came as they were so pitifully small. The chicken was cooked until it was completely dried out and covered in a small amount of sauce to disguise the fact.. When the waitress asked if we were happy with the food. I replied, very disappointed. When the waitress became slightly agressive and deffensive and did not sound genuine in her apology. She did offer to return the food to the kitchen but as people can be vindictive I was wise enough not to take up this offer. No coffees or sweet were ordered after the main course as we were all so disapointed with what we had received. When I payed the bill I said I was disappointed with the meal and the gentleman I payed it to did not even ask why, so as a consequence was obviously not interested. All the food was consumed but not enjoyed. Eaten out of hunger.

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Michael Gregory . 2024-05-04

MORE AT Google

Food was absolutely fantastic. Service was great Really nice location and atmosphere

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Simon Miles . 2024-05-03

MORE AT Google

Almost good. Nice ambience but the food is overpriced for what you get, £32 for underseasoned duck breast or £26 for a chicken schnitzel (sold as truffle chicken) is a bit crazy. Nice setting but unjustifiable prices. About half of the drinks in the bar were out of stock and the dissapointment continues when the gin and tonics you do order do not come with any ice in... Food is good quality but standard bistro fodder really and charging £30+ for a main then having to pay £6 for a side of greens to go with it is crazy. On the menu the deserts look like a more reasonable price, however in reality the portion sizes are miniscule and more of a pre-dessert than an actual pudding. They continue the trend of adding service charge to the bill, but not identifying this as discretionary or even stating the percentage added onto the bill is particularly cheeky. Drop the prices to be more in line with what you would expect from a bistro and polish up the service and this could be a brilliant restaurant.

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GR1878 . 2024-04-29

MORE AT Google

We were looking forward to trying out the new ownership, our experience was pleasant, lovely staff, good food the only issue we encountered was several things being unavailable, two out of six starters unavailable, Merlot unavailabale, we ordered bottle Shiraz then waitress came back to say they had just sold the last bottle of Shiraz. leaving us with only 2 choices of either Rioja or Tempranillo before a bottle of wine hits £60 or £90

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Melanie Horvath . 2024-04-22

MORE AT Google

I went yesterday 18th April for a birthday treat the service and food exceptional we will be returning 😋 ☺

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Hayley Pemberton . 2024-04-19

MORE AT Google

Rude staff overcooked food what a shame

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Dan . 2024-04-17

MORE AT Google

Im a local and have seen this place transition over the decades and I'm delighted to see a different restaurant design change in comparison to the past tenants. Tasty veggie options on the pizza menu. Evident fresh ingredients have been used. We went on a Thursday afternoon for lunch and a few glasses of wine and a few beers after a bike ride. Service was impeccable and food was delicious 😋. I'm a stickler for a uninterrupted view and I think the perimeter glass has a major design flaw. When seated, at eye level your pan view across the lake is interrupted by a PVC panel which blocks the best bit of the veiw, when the treeline meets the surface of the lake. Call me pedantic but either the window panels need swapping our the chairs need to be higher. Trimming the hedge in the front of the glass would also aid the view, which in my opinion should be the focus of the restaurant aswell as good food. I will be returning for sure.

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RXM 8701 . 2024-04-11

MORE AT Google

Great service and delicious food, that Tikka pizza is something special!

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Brian Beddowes . 2024-04-10

MORE AT Google

Came here on Sunday for our mums birthday celebration. Automated booking system is really frustrating and not good that you can't contact restaurant to discuss your booking then when at restaurant we were told the booking system is separate from them so anything told by the people you email about booking isn't known or from the restaurant, makes any issues that arise very hard to get sorted out. Were told on booking due to the fact people have been no shows you have to pay a deposit to book a table. £10 each person. Fair enough. But it isn't clearly stated that this isn't taken off the bill, infact we were told it would be taken off the bill. It isn't. You have to pay the whole bill then wait for a refund of your deposit from the place you booked it. My nephew was poorly so my sister contacted after trying for ages to directly contact the restaurant, you can't. We didn't want to cancel we just wanted to change date. Was 2 days before, but were told because it wasn't 48 hours that we wouldn't get deposit back, we didn't want it we wanted to change the date. They said they couldn't and we would have to rebook, which would mean paying another £10 each deposit. But we would get both deposits taken off the bill on the day. This was stated in an email. So we paid £80 deposit (2 x £40) to rebook just over a week later, on the understanding it would be taken off the bill. 3 of us had the 2 course roasts. It all comes on plates and bowls that you serve onto your own plate. We noticed the table next to us which was 2 people had the same amount of veg and potatoes we had to share between 3 of us. Which we thought for £35 was very small. The beef came very rare. We weren't asked how we wanted it cooked on ordering it. This should be stated and option for more well done given. Food itself was nice (except for the beef being too rare) but for the price the portions are very very small. Neither deposits had been taken off the bill. We questioned this and were told we would have an email about a refund for it. We said it was stated in an email it would be taken off the bill. We were told no, it's refund separately. So we checked for the email but only one was to be refunded. We asked about the second and the staff knew nothing about this. Said they couldn't do anything and we would have to contact the booking system people again who had sent the email. As we weren't happy paying £80 again we were told would be taken off the bill, and having to wait for £40 to be refunded then chase the other £40 we asked them again if they could sort it out. Showed the email stating it would be taken off. After some back and forth the extra £40 was taken off and they said they would sort it with the other people when they could get hold of them as they too couldn't get hold of them. Another shock was the large service charge added on. Another £20 roughly added on. No mention of this anywhere until you get your bill. With the price of the food and small portion sizes (desserts too are small) we thought this was steep and an another unexpected addition. It made the whole thing stressful and frustrating. Definitely ridiculous that the booking people aren't the restaurant. There isn't any way to change anything. Then even with an email off them stating the deposit would be taken off we had to discuss back and forth with staff that we weren't prepared to keep paying extra especially the 2nd deposit which seems was hit and miss if we'd get it back after we left and would have cause more stress and more emails. The steep service charge should be openly stated. And the food you get is definitely not worth the price you pay. Very overpriced. And a very stressful and frustrating time in what should have been a nice birthday celebration I will say staff were very accommodating with highchair and space for pushchair for my nephew and giving us a bowl of hot water to warm his food up in. And staff were good during our visit, just a shame for the deposit issue and back and forth to sort it. Unfortunately as lovely as the setting is, we won't be back.

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Michelle Clarke (Chelle) . 2024-04-09

MORE AT Google

Home to some of the best almond croissants in the area! Sip and Slice is the perfect place for coffee, pastries and a walk around the lake (approx. 30 minutes stroll) for some fresh air. We meet our group of friends for a catch up doing just that. We have also had hot food from Sip and Slice at lunchtimes, and had a more upmarket dinner at The Bracebridge in the evenings (gets busy, so ideally book ahead), so whatever the day there is something suitable.

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Helen Jessop . 2024-04-08

MORE AT Google

We had a lovely Saturday lunch with friends. The staff were welcoming and efficient. The food delicious and the venue well decorated with fabulous views. We will be back

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wendy jealous . 2024-04-07

MORE AT Google

We dined in the restaurant and the food and service was absolutely tremendous, I can not fault it in any way, everything we was served was first class, we will definitely be returning. The only negative was the road to get there, and the parking, the road is in such a bad state of repair, some of the pot holes are like a bomb has just detonated there, but that is no fault of The Bracebridge, that is Birmingham City Councils fault, and I will not downgrade any ratings from the restaurant itself, because of this.

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Steve Lawley . 2024-04-07

MORE AT Google

I had high hopes for our lunch here especially as we wanted to support a local independent. Had a table inside the restaurant and the setting is gorgeous but the service felt very tense and cold, the food itself was underwhelming and certainly not value for money. Sadly I wouldn't return.

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R M . 2024-04-07

MORE AT Google

Entertainment was ok Locations lovely Food was cold and bland Lots of food been sent back during are visit Thought it was quiet expensive for the quality Manger had no interest in customers

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HZD J . 2024-04-06

MORE AT Google

My hubbie and I went to the bank holiday event as our first visit to the newly opened restaurant under new ownership. The team bent over backwards to ensure everyone had a good time and accommodated our last minute booking changes requested. Great music on the terrace and a lively vibe. Enjoyed a fabulous pizza but unfortunately the cheese burger was not to our taste - being served medium rare was unexpected, though I was advised after that we could ask for it to be well done. The team actively sought and responded positively to feedback on their first event and have identified a number of changes that will make the next event even better. Thanks for a great night, we will definitely be back, and wish the new business all the best and future success.

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Alison Roberts . 2024-04-04

MORE AT Google

Have dined here a couple of times now and really enjoy it! The restaurant is beautiful, food is superb and staff are fantastic. What a transformation! Very happy The Bracebridge is open and it's finally in the right hands. Fully recommend 👍

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Amy Langston . 2024-04-02

MORE AT Google

Great food, reasonable service but utterly appalling acoustics. I could not eat there again as my ears couldn’t take it!! There was a 30th party for about 8 and they certainly sounded like they were having a great time … problem is … their shrieks drowned out the whole of the restaurant which meant everyone else had to shout to be heard. It was like trying to eat a meal in the middle of a market. Totally spoiled the occasion. We were going there for 3 courses but had to leave after one. Such a shame. The patio wasn’t much better as it had a pretty dreadful and loud DJ. I love music but heaven knows what they think their target market is … certainly not families with grandchildren prepared to spend a reasonable amount. The fish and chips by the way was superb as was the fillet steak. Such a shame but wouldn’t go back unless they sorted the acoustics. .

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tony tomkins . 2024-03-31

MORE AT Google

Very nice place and location food isn’t great the roast is awful and looks uncooked The service is terrible we got served but this talk woman shoulder length brunette hair with blue eyes and she was miserable !!! Not a great comeback

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Jaspreet Thind . 2024-03-31

MORE AT Google

The Bracebridge transcends being merely the finest restaurant in Birmingham; it stands as a true gem that demands experiencing. Upon entry, I was immediately captivated by its ambiance, service, and, paramountly, its culinary offerings. Each dish presented a harmonious blend of flavors and impeccable presentation, surpassing all expectations. Undoubtedly, The Bracebridge has established a new pinnacle for dining excellence in Birmingham.

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Sunil Kumar . 2024-03-29

MORE AT Google

Pizza baked in a wood-fired oven was amazing when I had it on launch day.

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Phyllis McDowell . 2024-03-27

MORE AT Google

Perfect spot! For a summers evening or winters… beautiful outdoor terrace area overlooking the lake, with throws and heaters to keep you toasty on colder nights. Food was limited in the terraced area to more ‘boujee pub style’, unfortunately they don’t do Sunday dinners on the terrace area which we didnt understand as we were most looking forward to that? Service was good, table wasn’t cleaned when we arrived but they were busy. Won’t stop us from coming back! Looking forward to a summers evening here! 🌞

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Jens Tait . 2024-03-27

MORE AT Google

We arrived early on Mother's Day and enjoyed a delicious three-course lunch. The guys persevered and made sure we had an amazing day despite the power outage. The crew and meal were excellent.

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Bridget Smiley . 2024-03-27

MORE AT Google

Popped to the terrace for some lunch in the sun on Monday, great fish finer sandwich you can tell it is all fresh. Service was good and beer was great too, neck oil beavertown.

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Franklin Dawson . 2024-03-25

MORE AT Google

Really friendly staff with a relaxed atmosphere. Food was exceptional. This place will definitely be one on my list for whenever you want a chilled evening with friends.

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dhutty . 2024-03-25

MORE AT Google

Went to bracebridge for the first time under the new owners, this place has jumped up many levels. The duck dish was amazing as was the crab, service was brilliant, personal and friendly and the terrace looks really lovely.

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Phuc Hoang Khac . 2024-03-17

MORE AT Google

Great food and incredible venue, the new menu is short for restaurant but quality is very high. Looking forward to visit again for the terrace menu and enjoy the amazing landscape

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David Garcia Godoy . 2024-03-12

MORE AT Google

Upon arrival was informed by "manager" that we had an hour and 45 to complete our meal as the table was required for the next guests, what a way to be greeted ! The waitress had to ask another member of staff what the spreads were that accompanied the soda bread(turned out to be marmite !) No one asked how the meal was ,during service ,though we did inform staff at the end that the monkfish was cold. Didn't appear to have many vegetarian options, no specials board. No one asked if we would like coffee or cognac !!! For the money we paid ,not a great experience ...think i will take my service (and money) somewhere that actually likes Customers !

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Richard Concannon . 2024-03-11

MORE AT Google

We were delighted to hear The Bracebridge was reopening and had high hopes after learning Andrew Sheridan & The Craft restaurant group were now behind it. Our first visit was Sunday lunch for Mother’s Day, opting for the Roast served family style. And what a Roast it was. The house made crisps with balsamic foam and house spiced nuts were a perfectly proportioned snack paired perfectly with the sparkling Chapel Down; the slow roasted Baby Chicken retained its moisture, the accompanying vegetables and trimmings suitably indulgent. The GBM winning Rice Pudding lives up to its billing and the Sticky Toffee Pudding a very welcome crowd pleaser. The house pilsner is a must try for any ale fan, the wine list by glass or bottle short and sweet. What makes the Bracebridge stand out amongst local peers is its idyllic waterside location and warm welcome led by Alex and his team - overall, exceptional local restaurant worthy of any occasion. Highly recommend you visit and try for yourself - we will certainly be back. 😋👌🏽

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Freedom298743 . 2024-03-10

MORE AT TripAdvisor

We were excited to return to the Bracebridge, a stunning venue which has always had pretty average food. It’s not long re-opened under new ownership with renowned chef Andrew Sheridan part owner so we were hopeful that finally this area would get a decent restaurant without the normal £60 taxi bills into Brum. We love to eat out, and Sutton is crying out for a top notch restaurant. The venue is very glamorous, the service is polite and efficient, nothing to fault here. The menu is extremely limited and to be honest not fitting for the venue or its decor, think old fashioned pub food with a bit of a twist eg. Fish finger sandwiches, sausage and mash, burger; the monkfish tails in curried sauce was my preferred choice but I struggled with chips or mashed potato and green beans in tarragon cream as a side or a caesar salad. Our starters were lovely , but our main course choice was sold out and disappointingly my alternative was dry and uninspiring and the caesar salad was swimming in dressing with what felt like a pound of parmesan cheese grated on top. We perhaps chose the wrong venue for a Saturday night out, we booked before the menu was published The venue is still stunning but the quality of menu and cooking will need to improve to tempt people away from the local pubs which are better value and quality of cooking is better. You can have great, high quality ingredients but they still need to be cooked well and inspiring enough for people to keep coming back. For now we will be booking the taxis to Brum, but hope to hear better experiences in the coming months.

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Daydream39101001445 . 2024-03-10

MORE AT TripAdvisor

Not the wow factor we where expecting ! We arranged to meet friends and have a drink at the bar first , when they arrived 20 mins before table booking we where abruptly told table ready and you have a fast turn around and we have the table for 1hour 45 . The monkfish was very good but needed to be warmer and need an option of vegetables to order that wasn’t in a sauce ! We wasn’t offered coffee!

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Bernadette C . 2024-03-10

MORE AT TripAdvisor

We thoroughly enjoyed our meal! Staff were attentive, it’s a lovely atmosphere and the food was delicious - particular shout out to the fish finger sandwich and the sticky toffee pudding! We came away absolutely stuffed and content. We’ll be back again soon :-)

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Kizz18 . 2024-03-07

MORE AT TripAdvisor

Lovely food, great service and reasonably priced too 🙂

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Gary Jessop . 2024-03-04

MORE AT Google

Date night with the wife at The Bracebridge this evening. I have very fond memories of The Bracebridge, I couldn’t help but think, the new owners have some very big boots to fill. Where do I start…. From the second we stepped foot in the restaurant we were completely blown away. The dark green and gold art deco style restaurant with amazing views of the lake, is a beautiful place to sit and relax. Served by Nick and Jen who made the night even more special, considering it only reopened a week ago, they didn’t put a step wrong. The food was the highlight, the best meal we have had in a long time. I highly recommend the scallop starter and you have to finish with the rice pudding, Nick told us that it was one of the dishes that landed head chef Andy Sheridan the win on Great British Menu. Will definitely be going back, and can’t wait to sit on the terrace in the summer drinking cocktails all day.

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Darrel A . 2024-03-04

MORE AT TripAdvisor

We attended The Bracebridge over the weekend after its recent 2024 reopening and I’m delighted to see that it’s returned stronger than ever! As locals we’ve dined at this location for at least 7-8 years now, so it’s wonderful to see it return under new ownership with beautiful decor, a friendly team of people and delicious food. The lake views from this restaurant are just spectacular! I chose the fish & chips for my main meal. The fish was beautifully cooked, paired with chunky chips and a selection of delicious sauces (the curry sauce was a 10/10!). I then opted for the rice pudding dessert which was on ‘The Great British Menu’ and it brought back many happy childhood memories (so yummy!). The staff were really hospitable and were also very sweet with our young children. They enjoyed colouring in their children’s activity sheets and our little girls both gave their food a thumbs up! Their food was prepared just as lovely as the adult dishes. It’s great to have a restaurant in the area that has mastered both great service and delicious food (the Sunday roast looks incredible too - I’ll be returning on a Sunday very soon!!). Whether you’re looking for a date night meal, family occasion or Sunday Roast - I’d highly recommend this beautiful restaurant with the best views in Birmingham!

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JLBrook . 2024-03-04

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