The Bournbrook Inn in Birmingham

We stayed overnight (2 twin rooms) and had breakfast the next morning. We were very pleased with the stay, and so quite surprised by the poor reviews we see from some others. Rooms were clean and comfortable, the shower and beds were fine. The three staff we spoke to (phone queries, check-in and breakfast) were efficient and pleasant to deal with. Breakfast was plenty - hot food (buffet) could have been kept hotter, but was very well-cooked. Parking was available and convenient. Overall, especially considering the price, it was excellent value for money.

Not a great experience..Clearly unhappy staff. Barman was trying his best though. Poor food. Poor Reception staff. Locals told us to steer clear in future

My wife and I recently stayed at "The Bournbrook Inn" for our daughter's graduation, and it was quite the memorable experience – mostly for the comedy of errors that unfolded! Staff: First off, let me sing praises for the staff. They were excellent – friendly, helpful, and charming. However, it seemed like they were the entire cast of a one-man (or woman) show. Despite their best efforts, they were clearly understaffed, but kudos to them for keeping smiles on their faces while juggling a million tasks! This was also apparent with dozens of phone calls, messages left and an email sent in the previous days, all going unanswered. Room: Our room was pristine, almost like a showroom for minimalist discomfort. The bed was a veritable trampoline of misery, with pillows as thin and spongy as pancakes and a duvet that might as well have been a sheet of tissue paper. I prefer a duvet that has some weight to it – this one floated off the bed like a ghost with a weight problem. The sheets were barely tucked in, so every attempt to get into bed turned into a wrestling match, only to be defeated by the inanimate linen opponent. Noise: The walls and ceiling were so thin, I could practically hear the thoughts of the guests in the room above us. At one point, it sounded like an elephant was practicing ballet. Lying in bed imagining pink elephants on parade from Disneys Fantasia is not congruent to a good nights sleep. Breakfast: Breakfast was quite nice, except for a couple of quirks. They ran out of orange juice and tomatoes. And let's talk about the fruit bowl incident. A small family decided to relocate the entire fruit bowl into their own personal stash, leaving the rest of us fruitless. It was like watching a heist, but with apples and oranges. Staff seemed to turn a blind eye – perhaps they were too busy juggling breakfast duties to notice the fruit bandits. And then there were the sausages – pale, sad-looking things that appeared to have been microwaved instead of cooked in an oven or fried. They were the ghostly apparitions of what sausages should be, lacking the golden-brown allure that usually tempts breakfast-goers. Overall: Would I recommend "The Bournbrook Inn"? Yes, but only for a single overnight stay and mainly because of the excellent staff who are doing their best under challenging circumstances. If you're looking for a comfortable bed and a silent night, bring your own duvet and earplugs. And maybe pack a backup breakfast – just in case. Three stars for the staff's Herculean efforts and the comedic value of our stay!

Went in for a pint and was pleasantly surprised by the variety of ales and lagers. The menu has been changed and looks a lot better. Spotless, pleasant with friendly staff and a nice ambiance with a real mixture of customers from families to people staying in the hotel.

Sunday lunch was flagged as being good here. It wasn’t , they were doing a Carvery so the normal Sunday menu on the website was off. The food really wasn’t hot and we’d got plates by 12.15. The roast spuds weren’t crunchy in the slightest. Cauliflower cheese sauce lovely but cauliflower was raw. Carrots and parsnips nice and a good portion of meat but the rest of the meal didn’t warrant the £18 price tag. Maybe carvery isn’t what you’re good at. The food was disappointing. Staff friendly but one of the bar maids more interested in her fellow male colleague's and got our order wrong and even forgot to give us our good tokens and started serving someone else. Not the right experience which is a shame as I’ve been here before for food / drinks and thought it was good. I wouldn’t go again for the carvery for sure, not worth it.

The actual bar area looks really inviting, standards of cleanliness and hygiene left alot to be desired. Management need to pay closer attention to detail and cleanliness. Bedding looked clean, however areas of room and bathroom weren't clean. We'd advise eating breakfast elsewhere we asked for clean plates and were presented with dirty ones, tea cups placed upside down directly on a filthy bar, cereal stored in plastic tubs which had dried foodstuff on the outside. Another guest also complained about the state of plates and cutlery immediately offered a refund.

Wanted to love this place but disappointed. Unwelcoming staff, offhand bordering on rude. Food and beer was good. Plenty of competition in the area so pub needs to really step up.

I've had a really great time staying here overnight with my daughter. Like many others, we used this place between student house moves 30th June to 1st July, while we are waiting for keys. Check-in was not permitted until 2pm as they were dashing around getting rooms ready so that was fine. Nice reception staff, asked us to fill in a form then gave us a key. All info about times was in the room. The room was really clean and comfortable, provided all the basic requirements. Downstairs the bar area was well presented and trendy, I loved the little room at the front called 'the library' where books were stuck to the walls as decoration, there were comfy high back chairs and a book shelf for you to read from. It was a nice touch. I ate tea at the pub and indulged in cocktails. I had the fried chicken which was okay, it was enough but it was overpriced at £14. The lady serving, bless her, whenever I asked her for anything, her eyes dropped to the floor and she went to get it. She didn't speak to me at all. Not a "yes sure", a "thank you", nothing, despite me being quite chatty to her. It was weird. Beware the cocktails!! I was trying to play it safe so that I didn't snore too loud, sharing a room with my daughter. I thought the cocktails would have coke, lemonade or fruit juice in them. My mistake!! I think one was about 45% proof and I was paggered, ahaa! 2 for £14 so of course I had 4, plus the 2 pints of Peroni I drank beforehand. The almonds in the almond drink were off so they had a mouldy taste but 'drunk me' didn't care, I chucked them back anyway. I did get a "thank you" from the mute girl as I left because I was right in her face smiling and thanking her like an absolute Lout. I snored like a train all night and my daughter wanted to punch me right in my stupid face. Anyway, onto breakfast.. so you walk in and they don't ask for your name, room number or say hello. You just guess that you sit where you like or you go up to the waiting staff guy and ask. Next time we come we will probably just go in for a free breakfast as they don't check who you are (just kidding). No plates but the guy brought some more out. Cereal selection is Weetabix, cornflakes which had run out or rice crispies. No fruit, no meats, pastries etc but I don't eat them anyway so I wasn't fussed. A carton of Morrisons orange juice and a carton of Morrisons apple juice on the bar (Morrisons is right outside the pub if you need any supplies). Sachets of Nescafe, tea bags and a hot water cannister. Morrisons cheapo white bread only - no brown and a tub of Morrisons version of ' You're sh**ting me, it's not butter?' which went missing on one of the tables and the guy serving looked genuinely scared until he found it. Half the time he couldn't hear us cos he was listening to music with his earphones in which I genuinely found funny. Hot breakfast was fine quality wise. Only fried eggs, no other egg option. Hash browns ran out so we waited a while then asked earphone guy. When we finally got his attention and asked if there were more hash browns coming he just said "Nahh" which I found so amusing!! He did say "sorry" though. I'm now just laying here in the room, waiting for my daughter to steal 2hrs sleep before we checkout as I snored all night. Would I come here again? Absolutely! It's good value, decent rooms, ample parking space. It provided all basic needs and it was entertaining. I would eat my evening meal at Morrisons cafe next time (only due to price) but everything else was fine and serviceable. 4 out of 5!!

Hats off to the chef the food was cooked amazingly well and tasted great all of my party enjoyed our courses…the barmaid was also excellent with us was helpful with all our needs definitely be coming back

Location 3.5/5 Room: 3/5 Pub food: 3.5/5 Price point (accommodation): 4/5 All staff: 1/5 The staff on the pub side and the accommodation side are about as hospitable as prison guards. I’ve encountered customs and border control agents with more warmth and hospitality. Credit where it’s due: the staff know how to pour a pint and work a card machine. They know how to take an order. Re: they can do their job. They just stare daggers at you as though you being there is a massive imposition on their life. The room we stayed in is super simple and basic but it did the job. I think a 2 year old designed the bathrooms. For some odd reason the loo roll is directly behind the toilet rather than on the sides - where there is plenty of space! The parcel shelf above the sink is the size of a £20 note and there’s no shelf at all in the shower. The best thing about this place is the quality of food in the pub - when it’s available. They sold out of pork belly and fish and chips by 6pm on a Friday. It’s shameful!

A very nice establishment, nice beers and very well mannered and polite bar staff, however, the experience was spoilt by the loud bass techno music that made conversation impossible. The demograph of the people using the bar was a mixture of diners with their families and friends, and groups of people conversing. I asked the bar staff why the music was so loud, and I was informed that the bar manager had told them to turn it up. He stated that he would turn it down a little, which he did and conversation was permissible. 20 minutes later, the volume went up again, conversation again became difficult. Again the bar staff had been instructed to turn it up by the bar manager. Given the reluctance to bring the sound levels down to level where conversation could take place, the 6 of us in the group left. This is the 1st hotel bar that I have been in, and I have been in many, where the back ground music drowned out conversation. I would suggest that consideration be given to investigating the music sound levels in the bar.

Firstly, the lady that checked us in just looked disinterested when interacting with us which wasn’t very welcoming. As for for the room, the tv didn’t work so it wasn’t really a good start, broken mirror, holes in the photos in the wall wasn’t a pleasant look and the sheets had a few small stains. Now with bathroom the shower was dirty and toilet seat was broken so each time you sit you’re drifting to Morrisons over the road. There’s also one bedside table for two beds and an amazing view from the window.

I had a surprisingly lovely evening meal when staying at the Bournbrook in early November 2022 - I had 3 small plates rather than a main and they were gorgeous - delicious hispi cabbage & dressing; grilled prawns and asparagus with hazelnuts; really lovely. Would definitely eat there again.

Visited On October 16th for a Birthday meal - met by a miserable looking and unwelcoming manager - who never smiled or attempted to make it a welcoming or special experience. Ordered two Orange Squashes for kids and he served Lime. We had to ask a few times when our meal would be served as we waited ages for it to come. We ordered coffees and no one advised the coffee machine had broken - we had to chase where they were as they never arrived. However, the key issue is that when the food arrived, we ordered - 4 vegetarian meals and 2 meats (Pork) - the meat eaters were at one end of the table and the vegetarians at the other. My daughter found a chicken bone in her Yorkshire pudding. Not in the gravy or meal but in the Yorkshire. The manager came over and sat at our table to discuss - mainly not to draw attention to the issue, by saying easier to discuss sitting - we did not make a fuss and where happy to resolve in this way. He asked what we wanted and as we were more shocked and taken aback - that Religious Vegetarians (Sikh) had been served meat - we could not answer. He took 50% off the food bill. Re-took our contact details - as he had them already with our booking. Told us they took these issues very seriously and would have to send the items from the kitchen off for analysis. Said it would take a couple of days and he would get back to us once the checks had been made. Have not heard anything to date. I held off from reviewing giving them time to get back to us. My daughter is 13 and was not expecting a Chicken bone in her Vegetarian Yorkshire Pudding. Not a good experience at this venue from start to finish.

Very enjoyable and friendly place to stay. Great atmosphere and clean place . We stayed for 1 night whilst visiting the classic car show at the NEC. Had a lovely meal and drinks. The room was clean although one of the windows wouldn’t close properly and was a little draughty. And take your own shower gel as there wasn’t any. Would recommend a short stay here definitely tho.

The food they served was delicious. I went on a Sunday . My vegan main was lovely. Some of our group had beef , others pork belly. We all agreed it was worth the wait. It was busy and yes we had a fairly long one but with the great atmosphere you dont really mind. Thank you for a very good meal. And thank you for the staffs lovely customer service. A lot of the staff are young but very helpful

Delicious local ales, tasty food and attentive friendly service in a pleasant modernised pub with welcoming atmosphere.

No redeeming qualities. Dirty rooms & corridors, unusable Wi-Fi, noisy, manky bedding, no hooks to hang clothes or towels, surly breakfast staff, low quality breakfast only with 80% of it available, alarms going off, no proper coffee, no fridge in room. Just cheap and nasty at a premium price.

Popped in for pre booked dinner. There were 5 of us in total and whilst the food we had was very tasty and enjoyed by the whole group, the service was painfully slow despite not being Overy busy.

We had to wait 3 hours for our room to be ready, and when we did get get our room their was no hot water in the showers. We did get breakfast as a freebie to make up for it, however the service and attitude...

Not sure where to start to be honest. Before I mention the food I want to mention the staff who were all really friendly and professional. However, I have to wonder who is cooking the breakfast. When I say cooking I mean crucifying everything on...

Visited with my wife, son and grandson. There was a good selection of beers, including some from the local Attic brewery. The food was really good. I had the beef cheek borgoignon which was amazing with tender beef in a really tasty sauce. My son...