Based on 333 opinions finded in 3 websites
Based on 333 opinions finded in 3 websites
Nº 3216 in 4016 in Birmingham
Nº 311 of 345 Other cuisines in Birmingham
Opinions
The staff there are nice and helpful. Although it is a busy environment, the staff are keeping professional.
Fung N . 2024-11-27
MORE AT Google
Was 9am on a Sunday morning. Stopped for a takeaway coffee with my dog to be told they don’t allow them. I thought Costa did. Anyway just won’t get my money nor a good review.
Jason McCrossan . 2024-11-24
MORE AT Google
Been here a few days last week to find they dont have oat milk.
Dale Turley . 2024-11-24
MORE AT Google
Always great service, my favourite Costa for sure.
Etienne Amion . 2024-11-22
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after a long time i got accurate coffee from this store it was too busy and i saw one girl working hard and managing her team alone i didn’t get enough time to intract with her as it was too busy i saw her name on badge (Raj) she is doing great job also handling store alone and serving people nicely all the best
nirmala devi . 2024-11-17
MORE AT Google
We Stopped for a coffee at Costa Utillia Birmingham Brindley Place on a quite Sunday afternoon. The shop was quite with only a handful of customers. What was astonishing was the number of tables that had not been cleared. It looks dirty and unwelcoming hence we left. There were two staff behind the counter chatting and laughing. Very disappointing will think again before giving them my custom..
Chris Mc . 2024-11-03
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Fui aquí a tomar un par de copas. No tengo nada bueno que decir sobre este lugar. El personal era inútil. Pedí un par de copas, y tuve una bebida gratis en mi aplicación. Lo escanearon, y aun así intentaron cobrarme por mi bebida gratis. No tenían idea de lo que estaban haciendo cuando dije que tenía una bebida gratis en la aplicación y acababan de escanear mi aplicación! No sólo que se equivocaron de bebida. Por suerte lo comprobé porque no puedo tener leche. El lugar estaba sucio, y estaban dando vueltas a todos los clientes diciéndoles que bebieran, porque estaban cerrando 1 hora antes de su hora de cierre declarada.
Pandamedic . 2024-09-01
MORE AT TripAdvisor
Excellent service and food. I'm disabled and the lady serving was going that extra mile to help me get comfortable. A lovely human being.
J. J. . 2024-08-27
MORE AT Google
I visited this store this morning and was served by a very pleasant and polite young man. Professional and a quick service with a smile. Leyton, thank you for brightening my morning!
Kayleigh Kimberley . 2024-08-01
MORE AT Google
Only 1 member of staff doing all the work and it was very busy.
Michael King . 2024-07-06
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Very dirty place, chairs are old and filthy, floor filthy, and tables dirty. Service poor
N Bambi . 2024-06-16
MORE AT Google
Costa is overrated and overpriced. I would much rather go to Greggs and get better value for my money 💰
Alan Taylor . 2024-05-21
MORE AT Google
Closing at 6.00p.m on a concert night? You're missing a trick here. Another hour or so and you would have sold your own weight in coffee and cakes!!
Brian Williams . 2024-05-21
MORE AT Google
Item missing but replaced with 2 other options. Still hot and tasty
Nikki-Leigh . 2024-05-16
MORE AT Just Eat
Harris and Leyton Hart took very good care of me and were making me feel very welcome top quality lads👌👌
Kyle RK . 2024-05-02
MORE AT Google
4 of the drinks had spilt in the couriers bag so we're empty, the others were destroyed by those 4. Awful when I'd spent £50 on drinks. Courier was no help
Ruth . 2024-04-09
MORE AT Just Eat
Great tasting coffee as always made by a great barista thanks Sharma, It's a great place to get my morning brew, the staff are always pleasant and friendly.
jay huggins . 2024-04-07
MORE AT Google
I was waited for my food 30 minutes .Horrible experience.Avoid!
Zsuzsanna Katona . 2024-04-01
MORE AT Google
Mine and the misses first stop on a Saturday :) Really nice service, friendly + helpful staff. Clean and comfortable.
Bilal Akhtar . 2024-03-09
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I have been to this costa a few times in the past and service/quality always seems to change. However, i thought i would write a review on my experience today. The staff were fabulous today. They were a patient and a kind attitude. Unfortunately they didn’t have any assistance because the other members of staff were in the back. However, on their own (and still training) they made the most fabulous drinks. If you are going to be sitting in, there is a large sitting area for all. However, keep up the work!
Anthony Bosworth . 2024-03-07
MORE AT Google
Location close to Legoland and with the canal right in front, it is a place to take a break for a coffee and to take a bite of any sweet or sandwich to reinvigorate your trip.
Manel S Lima . 2024-03-06
MORE AT Google
Rude service. There was a minor confusion about what I'd ordered and the person serving the drinks was pretty rude, impatient and dismissive.
Oliver Hall . 2024-02-18
MORE AT Google
Didn’t come with my sandwich , so I basically spent £19 on a coffee and two slices of cake
Samantha . 2024-02-14
MORE AT Just Eat
Dirty tables, dirty chairs. Unprofessional & unpleasant staff.
Lewis Brown . 2024-01-29
MORE AT Google
Almost 2 hours late, and obviously cold. Big order and cost to get wrong
Ruth . 2024-01-15
MORE AT Just Eat
Awful experience. Staff on phone texting whilst serving!!! And when another customer said there had been a spillage on a table… she just pointed at the cloth and spray and expected the customer to wipe it up! Terrible service!!!
Stacey Huckle . 2024-01-07
MORE AT Google
Awful experience. Staff (Xe) on phone texting whilst serving!!! And when another customer said there had been a spillage on a table… she just pointed at the cloth and spray and expected the customer to wipe it up! Terrible service and very rude to customers!!!
Dereck . 2024-01-07
MORE AT TripAdvisor
I ordered my food at 12:20 and it arrived at 14:32 (I waited over two hours for two drinks). I would like a full refund
Sophie . 2023-12-17
MORE AT Just Eat
Had a great experience but man on the till was quite rude and seemed to be rushing me when there wasn’t any queue at all. Just slight rudeness can go a long way!!
Robert . 2023-12-17
MORE AT Google
One if they worst customer services experiences ever. Asked a very simple question politely & the rudeness from staff member was so horrific that my child went & hid. The staff member then thought it was exceotabke to continue the abuse when asked if I had upset her in any way, she made my drink wrong on purpose, filled the cup do the lid couldn't be screwed on and again was horrid when my child came out of hiding to leave the place. Never will i ever visit again & will be calling the nanterre to check cctv to show how awful the my visit was.
Dawn Blewitt-Preston . 2023-12-04
MORE AT Google
One of my favourite Costa Coffee houses for an early or mid morning drink . Great canalside location friendly staff.
Craig Docherty . 2023-10-03
MORE AT Google
It was early in the morning and not many people about. Service was excellent and the drinks hot.
Rodney Button . 2023-09-24
MORE AT Google
Over priced drinks food is pricey aswell
Simone Ralph . 2023-09-10
MORE AT Google
Very rude staff ignored me then said I was stood in the wrong place even though there was no signs to say where to queue I asked if they could see me or if I was invisible a woman making the drinks was very rude! So I walked out customer service training well needed here!!!!!!
Dee Meese . 2023-08-14
MORE AT Google
Great coffee between activities
Craig Chipman . 2023-08-11
MORE AT Google
Nice place to having a breakfast 🥞 Service was very good and staff were very helpful and friendly Love ❤️ to see again
Ypschef (Yam subedi) . 2023-08-10
MORE AT Google
Very good stop for a rest and relaxation.
Julius Jodele . 2023-07-13
MORE AT Google
Popped in for a late breakfast with my daughter, surprisingly quiet prior to Lego Discovery Centre opening. Baby change facilities were nice and clean, food and drinks at expected standard.
Thomas Ellis . 2023-07-13
MORE AT Google
For the very 1st time I tried the new mango and Berry bubble tea from this Costa it was very cooling, also while I was there I tried the new salted caramel popcorn slice it was popifying, toilets are on site, it's wheelchair accessible, best place to go to for a visit.
The beastboy Saga . 2023-06-26
MORE AT Google
It was my first time going the people were helpful and friendly
Anne Bourne . 2023-06-13
MORE AT Google
Cash only, unfortunately but the staff were lovely. Super helpful and pleasant.
Chris Stratton . 2023-05-18
MORE AT Google
I do like a Costa coffee, But I've noticed, Every time I ask, or listen to who ever takes your order, they don't seem to say small, It's always medium or large, I had to ask them why don't they say it, The young lass looked a bit shocked, As if to say, were not allowed to..
Kevin Akram . 2023-05-03
MORE AT Google
Oh god dirty costa human hair on floor
Edward Jones . 2023-05-01
MORE AT Google
A big thank to staff that served my son and I on Wednesday 26th 4.15pm.. So friendly, polite and professional such a well organised team. 👍🏾💯
Zen Adams . 2023-04-27
MORE AT Google
Bona cafeteria! Vaig anar a esmorzar els dies que vaig passar a Birmingham.
Marc Blanche . 2023-04-23
MORE AT Google
One of the most disgraceful acts of customer service I have ever received. I had ordered and thought I'd paid but the card didn't tap correctly, one of the staff pointed this out respectfully and I went back to the counter. The machine wasn't ready to accept the payment and my phone rang whilst my card was in my hand waiting. Whilst mid conversation another member of staff lent across the counter and said loudly that my card had been declined, I said back in an a gry tone that I was on the phone. I was then told that there was no need to shout. I declined to accept or pay for my order and will be taking all my business over to a competitor.
Terry Morris . 2023-04-11
MORE AT Google
Has to be the cleanest Costa I have been in! Staff were all lovely too! The coffee as expected was good too
louise highgate . 2023-04-01
MORE AT Google
Popped in as we had some time to kill in the morning. Clean floors, tables and chairs with friendly staff, exactly what you’d expect from Costa.
Ashley Jenkins . 2023-03-27
MORE AT Google
Always visit first thing before going into All England Championships.
Paul Knighton . 2023-03-18
MORE AT Google
Costa Coffee is a popular coffee shop located in the National Indoor Arena in Birmingham, UK. It is a great place to grab a cup of coffee, a quick bite to eat, or a refreshing cold drink. The café is conveniently located, making it an excellent spot to meet with friends or grab a snack before or after an event at the arena. The café offers a range of drinks, including coffee, tea, and hot chocolate, as well as cold beverages such as smoothies and iced coffee. The café's baristas are skilled in creating a variety of coffee-based drinks, from classic espresso drinks to signature lattes and cappuccinos. The café also serves a range of snacks, including pastries, sandwiches, and cakes. The café's décor is modern and inviting, with comfortable seating and a relaxed atmosphere. It is a great place to sit and relax, catch up with friends, or get some work done while enjoying a cup of coffee. The café is often busy, but the service is fast and efficient, making it easy to grab a drink on the go. Overall, Costa Coffee at the National Indoor Arena in Birmingham UK is a convenient and inviting spot to grab a cup of coffee and a snack. Its location and comfortable atmosphere make it a popular destination for visitors to the arena, and the range of drinks and snacks on offer means there is something for everyone. Whether you're looking for a quick caffeine boost or a relaxing spot to spend some time, Costa Coffee at the National Indoor Arena is a great choice.
R _ _ _ _ k . 2023-02-22
MORE AT Google
The drinks were so bad, they didn't have any chocolate sauce. Also, the frappés were mainly water. The place itself isn't clean at all. So disappointing!
Hossam Abdelmaaboud . 2023-02-19
MORE AT Google
Waited in a queue of only 2 people for about 20 minutes. No apology when got to till about the wait. All tables have not been cleared away. Grossly understaffed at lunch at (only 2 people??) Then made it for eating in (we asked for out) so transferred all to take away cups. No problem on the last part, but very very slow and miscommunication between staff
C H . 2023-02-16
MORE AT Google
Decent meeting space with loads of chairs and tables. Visited on a very busy day at the Arena and even with a very large queue they were serving drinks quickly. Right in the arena and near car parks so perfect for meeting people for Arena/Lego world/ sea life
Steven Parkes . 2023-01-27
MORE AT Google
Haris on till was pleasant but the others need some personality. When paying for a large drink, I expect the cup full. Place just seemed grubby
Karen Taft . 2023-01-22
MORE AT Google
Flies on the cakes, cups not being filled to the top so only get half of what you pay for and everywhere is dirty especially the toilets that haven't been checked for 6 hours according to the checklist on the door!
Sherene Taft . 2023-01-22
MORE AT Google
I needed help as I had cut my knee having fallen over whilst walking my dog on the canal towpath. The guys sorted me out with plasters, tissues, water and lots of “Good Samaritan” compassion. Even looked after my dog whilst I cleaned up my knee! Top team, I will be visiting soon with my dog (who they said was welcome anytime). Cheers guys!!
Simon Howarth . 2023-01-05
MORE AT Google
Just one staff member, what's going on? Management wants us to wait an hour for a coffee
Rin G. . 2022-12-26
MORE AT Google
Clean tables 👌 and good service 👌
Roberto Henley . 2022-12-04
MORE AT Google
Large Costa under the Arena Birmingham. Better than the smaller one at Brindleyplace. More places to sit. WiFi normally works. May get busy if a show is on at Utilita Arena Birmingham.
Elliott Brown . 2022-11-21
MORE AT Google
Costa whit chocolate was spilt in the bag
Abdurrauf . 2022-11-19
MORE AT Just Eat
It's not as clean as should be.
Mariyana Mandazhieva . 2022-11-13
MORE AT Google
I have visited this coffee shop many times on a Sunday morning , but today the guy who served me was rude and very unpleasant I think he needs more training on how not to shout his demands across a busy coffee shop
Stephen Walters . 2022-10-02
MORE AT Google
Drink was spilled at my door from the driver. way and I was advised a new one will be sent by my place, but that never occurred and I was still charged full price for delivery and drink. How does this add up. Appalling.
Mustafa . 2022-09-30
MORE AT Just Eat
I wouldn't usually review a Costa as you know what you are getting, but there is a rude snappy male member of staff here who is a discredit to the entire Costa chain. Deeply unpleasant and best avoided as the coffee tasted flat too.
J Clark . 2022-09-11
MORE AT Google
Popped in for a quick coffee today with a couple of friends. We had a voucher for a free drink and the staff at the store where so accommodating and helpful. We have found that in other Costas staff can be very dismissive of customers trying to use vouchers. This was not the case at all in this store! In particular Brian went out of his way to ensure we had a lovely drink prepared to our liking and ensured we got all the extras we could get with the voucher. Super lovely, cheerful staff. Thanks for your kindness!
Tat . 2022-09-05
MORE AT Google
Worst costa I’ve ever been to. My drink was left on the side for 10 minutes until another member of staff saw I was stood waiting, the guy who served me literally threw my coffee in the takeaway cup no eye contact or words came out of this mouth, he then squatted behind the counter and was on his phone the whole time then walked off!
Sophie . 2022-08-28
MORE AT Google
Good service. Mediocre pastries. Good coffee.
Rumen Halachev . 2022-08-25
MORE AT Google
The cortado was of good quality but the coffee frappe was really really not tastefull. Couldn't drink it.
Travel Reviewer . 2022-08-15
MORE AT Google
It's a Costa, you know what your going to get. But it is in a great location for the Arena and the Canals.
Nigel Guy . 2022-08-07
MORE AT Google
Always enjoy coffee at costa wherever I tried. Staff are always nice and friendly and I always have a good time
Sara Sal . 2022-07-11
MORE AT Google
Unironically got my order 90% wrong 3 times in a row, literally can't believe how this is possible (ordered via deliveroo)
Kristen Keating . 2022-06-28
MORE AT Google
Came for quick bite to eat before Queen, and despite the fact it was heaving, service was quick and the staff were friendly and helpful
Emily . 2022-06-13
MORE AT Google
Asked if the milk was semi skimmed. Barista was rude and sarcastic.
Kiacsa Sarah . 2022-05-24
MORE AT Google
Nice place but the service was very bad because there was someone who didn't know how to make coffee latte was the worst coffee I drank in costa, where I ordered two cups of coffee latte it tastes like you're drinking water I asked him to exchange coffee, yes he replaced them but he took money from me also that means 14 pounds in the morning of Order two cups of costa coffee latte and the employee's fault
hamod aldairy . 2022-03-18
MORE AT Google
We went 2 hours before a concert at the arena & there was plenty of food & drink choices. The staff were friendly & efficient, there was a queue but they worked quickly to minimise waiting times.
Amelia Robinson . 2022-03-13
MORE AT Google
Worst service ever.. the guy working there today 06/03/2022 - 1030 was so busy looking at his mobile then serving customers and very rude.. thank God the black guy came and saved us from that bad service costa you need to check your employees again.. if I was a manger I would have fired him..
Robert Parr . 2022-03-06
MORE AT Google
Poor foods selection and cake selection.... Empty... morning and lunchtime. Nothing but drink and crisp. Very disappoint compare other Costa cafe I been to. Staff was poor services as well.
Emma Gould . 2022-02-26
MORE AT Google
Still Love the coffee but both times I have been in the last few weeks the service has been a little off, a smile is nice even if it's behind the mask. I explained that I am deaf and I read lips but the girl just carried on talking behind the mask, but when she served the next customer she removed it to speak them. I felt very hurt.
Marisgreenyoga McCann . 2022-02-08
MORE AT Google
Great coffee and space to relax
Stephen Hewitt . 2022-02-06
MORE AT Google
Food was cold all drinks were spilled cold also drinks were cold
tahir . 2022-01-25
MORE AT Just Eat
Very busy as event on at Arena. The staff however were amazing. Working so hard to reduce ques as well as looking after people who need extra support.
Simon Hardingham Chesters . 2022-01-22
MORE AT Google
Order time did not get updated, until the driver was enroute, so I waiting way over the estimated delivery time, also my food was cold, however the delivery driver was very polite.
Neelam . 2022-01-12
MORE AT Just Eat
No straw or cream for frostino Hot chocolate was cold
Ayesha . 2021-12-19
MORE AT Just Eat
My order was over 30 mins late for a simple hot chocolate and bacon roll. That is a joke the food when I received it was cold due to how long it took to be delivered. How can a hot chocolate be cold doesn’t even make sense honestly
Jacob . 2021-12-18
MORE AT Just Eat
Also no brown sugar with the order as requested
carmel . 2021-12-09
MORE AT Just Eat
After a canal stroll, this an ideal stop off for refreshments. Good food and drinks, prices are ok.
Phil Garratt . 2021-12-04
MORE AT Google
OK. Typical Costa coffee café. Limited food and snacks and I find the coffee bitter. Saying that their Xmas special coffees are tasty. Only one member of staff in but place was clean and tidy
Karen Barlow . 2021-11-18
MORE AT Google
This place has a potential to be the best Costa in town because of the location. The staff is super helpful and friendly. The wifi is terrible and unusable. There is no signal inside as well which makes the place not useful for studying, reading online or working.
Mohamed Basiony . 2021-11-09
MORE AT Google
Miserable cow with no manners that served me, obviously she didn't get her leg over the night before
Geoff Bridge . 2021-11-07
MORE AT Google
Comfortable place and swift service
Les Perrins . 2021-10-26
MORE AT Google
Didn’t receive my order and was very hard getting a response
Atufa . 2021-10-22
MORE AT Just Eat
Always best beverages, pastries and snacks.
Kinan Skhita . 2021-10-12
MORE AT Google
A really refreshing feel of hot chocolate while admiring the view outaide Costa.
Samina Zia . 2021-09-30
MORE AT Google
No attempt to make customers wear masks
Rupert . 2021-09-17
MORE AT Google
Staff were friendly but kept very busy by the volume of patrons who were queuing, food & drinks were really good but a little expensive £4 for a fajita wrap which wasn't big but it was tasty so a positive experience all round.
Maureen Dean . 2021-08-16
MORE AT Google
As a cyclist using the towpaths during lockdown, this is a good place for a coffee, with some overhead shelter outside, and enough space around for a couple of bikes. A view over the canal as I watch the world go by.
Leonard Morrison . 2021-08-01
MORE AT Google
Delivery driver clearly had no idea where they were going. They were sat on the other side of the dual carriage way for about 20 minutes. Food arrived cold.
Grace . 2021-07-04
MORE AT Just Eat
Lovely Coffee as usual right by the canal on our ride
Khalid Pervase . 2021-07-04
MORE AT Google
8 people in only me wearing a mask ,if your vulnerable so dont have to wear 1 ,stay home you can still spread it
Chris Burkinshaw . 2021-07-01
MORE AT Google
So dogmatic and poor customer service. Rude as well.
David Ralph . 2021-06-25
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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I would not advise anyone to visit this creams the staff needs changing especially the manager. The lady has no people skills she is not friendly. When I want to buy ice cream it’s for my daughter. But sometimes I would indulge by getting myself one in a cone. A desert shop should make you happy not depressed. The manager always gives off the energy like she does not to be there or that we are giving her work to do. The other staff how ever are okay. I won’t be back. Also the smoking in front of the establishment what is with that? Why hasn’t the shop got any music seems like they want folks out more than in hell they don’t even want to be in.