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4.0

Based on 1.354 opinions finded in 3 websites

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Nº 2165 in 3395 in Cornwall, Isles of Scilly

Nº 606 of 983 British in Cornwall, Isles of Scilly

CUSTOMERS TALK ABOUT DISHES WITH..scallopsmusselsmustroaststewvegetablescookedlambpotatoesporkbeautifulfishroastspiesteakmeatcheese

comment_iconOpinions

Really lovely pub with delicious food and a great service.

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Laura Dixon . 2025-03-25

MORE AT Google

I consider myself to almost be a 'local' yet somehow the boathouse has slipped under my radar. We were looking for a spot to celebrate our anniversary and were ushered in the direction of the boathouse by my stepdaughter. It didn't disappoint. Service was brisk, food was amazing, and the atmosphere superb. Would imagine in the summer it's tough location to beat, or get a table... I ordered the pork belly which was packed with flavour. My partner had the sundried cherry tomato pasta, which was excellent, the biscoff cheesecake was incredible. We really enjoyed our evening here.

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The duke of westminster* . 2025-03-07

MORE AT Google

Went in for a drink on a Saturday night and had the Sunday roast the next day. Lovely staff and very good food. It’s a bit out of the way off the old high street but nice views of the harbour sitting outside on a nice sunny day.

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Tina Chung . 2025-03-02

MORE AT Google

Great roast and excellent gluten free options. The staff are fab. Highly recommended for an amazing Sunday dinner.

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Kate H . 2025-02-18

MORE AT Google

Good food, beautiful view, good service.

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Sky Me . 2025-02-16

MORE AT Google

Their special halibut loin was great! Enjoyed the food with cozy athmosphere. Definetely recommended!

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Batu Han . 2025-02-11

MORE AT Google

Very popular pub and I can see why! Food was great and staff friendly and attentive .

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christopher jewell . 2025-02-10

MORE AT Google

I’ve been here many times when we holiday in Falmouth , in the winter and summer and everytime the food has been amazing the staff are very polite and attentive no matter how busy or quiet the pub is it’s a little gem in Falmouth a must visit ! ( the blonde lady behind the bar ) is very polite and helpful ! Sorry. I didn’t catch ur name :)

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Ryan Perkins . 2025-02-04

MORE AT Google

Sunday evening meal with friends on long weekend trip, read reviews and decided to give it a go, not disappointed with pub , food very good service was friendly and efficient, choice on menu was enough to satisfy all, portion size was also excellent, only fault for us was toilets which were grim, in need of extensive improvements, other than that all good, we will return in the spring.

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taffy traveller . 2025-01-30

MORE AT TripAdvisor

Fantastic! Great food and service always a pleasure to visit .very welcoming Highly recommend 👍

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Nick Lyons . 2025-01-01

MORE AT Google

Said their Nye menu was until 9 but wanted a camembert at 8:30pm and no dice.

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Issy Cooke . 2024-12-31

MORE AT Google

Good food, friendly staff. Overall good experience:)

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Joel Hussey . 2024-12-29

MORE AT Google

Took my partner & son for a pre Chistmas meal. Service was first class, the two girls who served us were fun but extremely professional. Best pub food I've had, better than the majority of restaurants I've been to. Amazing location & atmosphere, definitely will return, & thoroughly recommend. Thanks David & team

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Dean H . 2024-12-28

MORE AT TripAdvisor

Lovely pub with views of the harbour, good drinks great food and great staff.

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Barry Cottrell . 2024-12-21

MORE AT Google

Such a beautiful location and some great food to. Decided to pop in after being recommended by a local. My only regret is that we didn't go during the day to appreciate to great view. Guess next time I'm there I'll be in for lunch.

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David Trice . 2024-12-15

MORE AT Google

A very nice pub with lovely atmosphere, beers were spot on ,good choice didn't eat but food looked very nice with Christmas party's being enjoyed

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Andy Pearson . 2024-12-10

MORE AT Google

The best fish pie in Falmouth. I don't even bother looking at the menu anymore, I know what I want when I walk in the door (that said, the bean burger is also very good). There's always a great atmosphere and the staff are lovely. The menu has great vegan and vegetarian choices too.

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Kitty Willow . 2024-11-30

MORE AT Google

Amazing place, very fresh and cornish food, a real treat ...!!!

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Sara Anton-Watts . 2024-11-28

MORE AT Google

We booked here for Sunday lunch when we were on holiday with our dog. We phoned before to say that our dog is quite big, but as we were staying in self catering we weren’t allowed to leave her there whilst we went to lunch. When we arrived, there was a dog bed ready for her which was a lovely touch. The roast dinner was amazing. The best roast dinner we have eaten in a pub/restaurant. Nice freshly cooked vegetables a huge Yorkshire, and plenty of cooked meat. Service was welcoming and attentive, so a great experience thank you

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diana b . 2024-11-10

MORE AT TripAdvisor

Great find in Falmouth. Glad we booked as it looked like there was a quiz evening or something going on, but it didn't detract from a great evening. Staff were friendly, sorting out a good spot for our 2 pooches. The service was good and the food was amazing. I had the roasted hake. Gorgeous. Would go back for that. My husband had the steak burger - looked amazing and he said tasted great. The mayonnaise was so tasty. Great idea! Definitely would go again.

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Chessie999 . 2024-11-07

MORE AT TripAdvisor

Went here as a family and got immediately sat down at a table. The food was great and service was quick. The atmosphere was nice.

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Ted Green . 2024-10-31

MORE AT Google

Very good service to fit us in as a walk up and nice buzzing atmosphere. The fish pie was fairly good but the cod and chips was awful, mushy overcooked cod and really greasy cheap chips.

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Maczi . 2024-10-29

MORE AT Google

An October evening visit with family for dinner. Quite busy, so obviously popular venue. Food was fab, service was fab and left comfortably full and satisfied. Their menu and specials board will suit all tastes. Due to theheightt of the establishment, there are some great views overlooking Falmouth Harbour. On street parking if take the car. If i could make one suggestion to the management, we dinned updtairs and it was a degree or two on the chilly side. Easy fix really.

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robbob tomps . 2024-10-27

MORE AT Google

Had a lovely evening meal with an amazing view of the harbour…. Food was delicious and friendly staff … perfect 😊

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Sam Wootten . 2024-10-24

MORE AT Google

Good pub with above average pub food. Excellent views across the water. Good selection of beer.

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David Niner . 2024-10-21

MORE AT Google

Great pub, nice outdoor space with lovely views.

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Lucy . 2024-10-21

MORE AT Google

Warm and friendly place, lovely staff Babu🕊️☮️☯️🕉🇬🇾X

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simon barclay . 2024-10-20

MORE AT Google

Delicious meal and excellent service .

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Mamie Kelly . 2024-10-16

MORE AT Google

We have been coming to Falmouth for many years and wish we had found this place sooner. The best Sunday roast we’ve ever had whilst on holiday! Perfectly cooked, good portion sizes and so tasty. The staff were all so friendly, creating a very relaxing and welcoming atmosphere. Special mention to our waitress Briony, who was just so attentive, making our whole experience very enjoyable. Exceptional - we will be back! :)

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Bel . 2024-10-13

MORE AT Google

Superb location, great food and stunning views - what more can you ask for? Vegetarian options were also great.

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Faith Jarrett . 2024-10-01

MORE AT Google

I have been to hundreds of pubs and restaurants throughout the UK in my 59 years! To be honest I believe that the meal here tonight for my dear friends 60th birthday was the best meal ever.

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S C . 2024-09-28

MORE AT TripAdvisor

Just what a pub should be, fantastic food, friendly service, wide array of ales and an incredibly inviting ambience. My wife and I really enjoyed our dinner here with views out to the sea, I just wish we lived here so it could become our local. What was also brilliant is that they are dog friendly so our Frenchie happily stayed with us whilst we enjoyed the food, drinks and stunning views.

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Matthew F . 2024-09-28

MORE AT TripAdvisor

13 pounds for a glass of wine WOW I thought I had bought the bottle

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michael burke . 2024-09-25

MORE AT Google

THE BEST ROAST IVE HAD IN A LONG TIME!! We were visiting Falmouth and after a short Google search we felt like The Boathouse would be the best spot in town for a Sunday roast and we were not wrong. I had the veggie roast and the nut roast was probably the most delicious I’d had and my partner had the lamb which he said was also extremely tasty. All of the sides on the meal (potatoes and veggies etc) were perfectly cooked and packed with flavour. It was also served pretty quickly which after walking and paddle boarding all day was much welcomed. We felt like the waiters/waitresses and bar staff were all exceptionally friendly and smiley which was a great additional touch. It’s also well located in town with a lovely view of boats 🛥️ We would come back and highly recommend. 🌟🌟🌟🌟🌟

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Shanie Page . 2024-09-22

MORE AT Google

Excellent Sunday lunch, the beef and lamb were very tender and the vegetables were freshly cooked and perfect. My only complaint was the frequent loud barking of a dog under a nearby table, the owners were to too ignorant to see it was upsetting people.

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ian j . 2024-09-22

MORE AT TripAdvisor

Really good food, just a little overpriced given the smallish portion sizes. We had the fresh hake, steak and meat and veggie burgers at our table and we all loved the food, we were just left feeling hungry still (and I had a starter).

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Richard Thorpe . 2024-09-21

MORE AT Google

A great local pub with amazing views and a great atmosphere.

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Prue Fisher . 2024-09-19

MORE AT Google

Amazing views of the harbour from the restaurant, cool outdoor terrace downstairs. Very popular as the food is great so you must book. Fish pie was excellent, so creamy! Typical bistro pub prices.

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simon Pritchard . 2024-09-17

MORE AT Google

Food was absolutely spot on! Fast, friendly service and good food and wine. Very pleasant evening.

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Jeanette Severn-Meredith . 2024-09-16

MORE AT Google

Amazing food, and wonderful staff, with a view to die for.

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dave meredith . 2024-09-16

MORE AT Google

We hadn’t booked and it was late evening and busy but we had a lovely warm welcome and the food and wine were amazing! What made it even better was the music choice!! Nothing was too much trouble, we’ll be back for sure! Thank you!

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Yorkshire461 . 2024-09-10

MORE AT TripAdvisor

We were late coming to the restaurant. The restaurant rang a quarter of an hour after our due time and asked where we were. I apologized as we were running late and I apologized also in the restaurant. However, if somebody is going to ring then they need to be ready for the guests and this place certainly was not. Firstly on the Bank Holiday Friday we were there, the service seemed disorganized. The server that we had hardly said a word to us. I don't know if she was shy or just starting but I am sorry she should not have been serving. I even asked where she was from so quiet was she and got the answer back "England". There was a big delay in service and getting our glasses of wine. I went to the bar several times and despite there being enough staff, the service was very slow. From the starters to getting our main course, it took more than a half hour. The restaurant was not busy. Even getting the simple things like some mayonnaise was problematic and I had to ask a number of times for it. Neither the server in question or her colleagues apologized. The service was pathetic. The food was ok. The prawns with their heads on were edible but the sauce was terrible. My wife's pork belly was by far the most successful and in fairness tasted lovely. My fish and chips were ok but I have tasted a lot better. The fish was small while there were plenty of chips. At the end there was a server who was at least willing to be attentive and help us with a taxi. Better late than never. However, I certainly will not be back if in Falmouth.

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Gavin . 2024-09-10

MORE AT TripAdvisor

Although it was obviously Sunday Roast night and very busy, we got a place spontaneously and without any problems. My fish dish was incredibly tasty and, on top of that, compared to other similar dishes I have eaten in England, it was also very cheap at £17.50.

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Lisi . 2024-09-07

MORE AT Google

A bit of a walk from town center but well worth it. A great all round pub at sensible prices and great service. Why cant more pubs get it right??

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104t . 2024-09-06

MORE AT TripAdvisor

We picked this place as there were good views of the harbour and it was within 5 minutes of our Air B&B so just a short stagger up the hill! Had the Roast Hake with Crushed Potatoes, Parma wrapped Asparagus and white wine veloute. Lovely food and great service from Clodagh. There was a bit more sauce than shown in the photo 😂

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Carole T . 2024-09-05

MORE AT Google

Last meal of the holiday 😋 Nice pub Service was good We both ordered fish & chips 🫛 Nice and tasty enjoyed very much Except it would be better with chips rather than fries 🍟

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Lorraine Need . 2024-09-03

MORE AT TripAdvisor

Lively pub above Falmouth Harbour. The burger was a bit dry - the fries were great.

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Yvonne . 2024-09-02

MORE AT Google

Booked as a 6 with the dogs. Sat outside in terrace overlooking harbour. Lovely, friendly & attentive staff, good range of beers, wines and spirits. We all went for a choice of Sunday roasts, all were good and hearty so we had a happy table! Some went for puddings, again homemade, tasty and generously portioned washed down with some coffees, Highly recommended, good for dogs and little uns and great for views!

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Bankit111 . 2024-09-01

MORE AT TripAdvisor

Pub food, average. Sold as restaurant prices

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William Taylor . 2024-08-31

MORE AT Google

Theo was a very pleasant waiter

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Hazel Shellard . 2024-08-27

MORE AT Google

We really loved this place. Very family friendly. Great seating with views out to the boats and beautiful mountains. The food was very good. They are very helpful and adjusts meals if you have any allergies. The sizes of meals for kids and adults are great. You’re also able to take food home if you can’t finished it. The fish pie was one of the best we’ve had and very large. We also had a beef burger and fried fish bits and chips for our kids. Our kids loved the food too. There is a women’s and babies toilet which is super useful if you have very small children. The staff are very helpful and friendly. Also service is very good. We highly recommend and will be back again if we come down this way again.

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Pinar . 2024-08-27

MORE AT Google

Really great food and venue, higher end pricing but lovely staff. Only downside is that they decide to add a £15 service charge onto your bill, even with the already overinflated pricing for the food as it is. Surely they are paying their staff well for how much they charge as it is?

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James King . 2024-08-25

MORE AT Google

Relaxed atmosphere with 10/10 food

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Katie F . 2024-08-22

MORE AT Google

Great pub lovely atmosphere nice friendly staff as always just had fish 🐟 n chips 🍟 and they were amazing thank you guys keep up the good work will definitely be back oh yeah and they serve verdant lightbulb bonus as I love the stuff happy days 😊👍👍

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Pete Sowden . 2024-08-17

MORE AT Google

We had a great meal here. The friendly staff found us a table despite being fully booked and then provided us with some great food. Both kids loved the children's menu and my wife and I had light bites in a tapas style. The monkfish and chorizo was my favourite dish and the portion size of fries was huge, great to share. Amazing views, good selection of beers and top food. Well worth checking out

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Tom Morgan . 2024-08-15

MORE AT Google

An amazing meal, food was out of this world, service amazing , the view and the atmosphere amazing definitely will be coming back

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Danielle Dalton . 2024-08-13

MORE AT Google

Great beers and wine, lovely atmosphere and great staff

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Jennifer Bray . 2024-08-06

MORE AT Google

This pub is so delightful. The view, the friendly attentiveness of the staff and the delicious food. Well done team… a well oiled machine. PS… I think we experienced the resident ghost. Cheers! David and Gay (Australia)

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David Lynch . 2024-08-05

MORE AT Google

This bar has some lovely views of Falmouth from it's beer garden

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Keith Taylor . 2024-08-03

MORE AT Google

Beautiful food, lovely setting, all the staff were marvellous.

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Andrew Shufflebotham . 2024-07-30

MORE AT Google

A great pub in my opinion! Fabulous views over the estuary, good food, choice of beers and lovely staff!

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Peter Bateman . 2024-07-25

MORE AT Google

Best food, beer, wine & service in Falmouth. Excellent value for money. Very friendly, helpful staff. Fantastic river views from your table. Couldn't recommend this pub/restaurant more highly

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Alan Harries . 2024-07-19

MORE AT Google

Would not want to crowd out the place.

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Matthew Townsend . 2024-07-19

MORE AT Google

Beautiful views of the sea. The food was great, good atmosphere. I was impressed by the portion of the sweet potato fries - IT WAS HUGE and they were so tasty.

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a hobbit . 2024-07-12

MORE AT Google

I can’t recommend the Boathouse enough - the food was absolutely superb and the staff were so incredibly professional, warm and welcoming (even on a very busy night for the football!) The atmosphere and the views were just sublime and I can truly say the mussels were the best I’ve ever had. An absolute must for a trip to Falmouth. What a wonderful team and a wonderful place to eat.

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Lauren Gale . 2024-07-11

MORE AT Google

Super service, very friendly. And great menu and beers on tap. Lovely views. Highly recommend. Would love to go back.

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Tony Wiercx . 2024-07-09

MORE AT Google

Beautiful location, AMAZING food and drinks. We had pizzas, tacos and waffles and all were incredible. The staff were super friendly, helpful and welcoming. Thank you!!

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Debbie Parry . 2024-07-05

MORE AT Google

I can not recommend the Boathouse highly enough. Delicious food, great drinks, wonderful staff, a lovely view of the harbour and a laid-back atmosphere. Good balance of locals and tourists. A great place to visit!

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Thorsten Carrion . 2024-07-04

MORE AT Google

The food was amazing, we had a great time !

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Franziska Metz . 2024-07-01

MORE AT Google

Nice Sunday lunch, attentive staff, good food and drink. Slightly spoiled by the fact there was a homeless man in the women’s toilets. When brought to the attention of the staff, was told that he’s allowed to use it as they need to wash themselves in there. Obviously I’m sympathetic to vulnerable people, but would be nice to have had a bit of warning as they’re using the ladies, and maybe have someone clean the sink afterwards as they’re washing their body in it.

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Sam B . 2024-06-30

MORE AT TripAdvisor

Shanty festival weekend, can't beat the atmosphere

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Gill Goddard . 2024-06-25

MORE AT Google

We had a delicious roast lamb dinner here. The food was excellent. The staff are hard working. The views are stunning. I would highly recommend.

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Tina Cox . 2024-06-17

MORE AT Google

Sunday roast a bit dissapointing. Two thin slices of beef quite dry. Veggies a bit tastless. Yorky pudding not crispy. Coming from a Yorkshire lass. The staff and service was awesome. Views lovely.

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Amanda Oates . 2024-06-10

MORE AT Google

Amazing food, location, views and service.

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Richard White . 2024-06-09

MORE AT Google

It was such a nice place to eat. Lovely staff, they couldn't have been more accommodating. Food was great, so much so we went back again a few days later.

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Mark Townsend . 2024-06-05

MORE AT Google

Went for a Sunday roast. I had been for a roast on my previous visit to Falmouth the year before and it was exceptional. This time round i was a bit disappointed. The roast was a bit bland. The environment is lovely, the view beautiful and the atmosphere is awesome.

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Robyn Mackay . 2024-06-02

MORE AT Google

Fantastic location with views over the harbour. We were upstairs so the view was especially good. Food was absolutely delicious. As starters we had deep fried squid and also scallops in pesto oil with chopped tomatoes and onion; then both had baked hake with herbed mash in a beautiful creamy sauce. Great service. So good we’ve booked to return next year week. So popular you should probably book.

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Iznajar25 . 2024-05-31

MORE AT TripAdvisor

Excellent service - prompt and polite. Great selection of drinks and allergy-friendly menu. Good selection and generally lovely atmosphere/location.

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Tom . 2024-05-30

MORE AT TripAdvisor

Had a amazing meal here I had the fish pie and my friend had the belly pork. Then we both had the maple and vanilla cheesecake. Lovely friendly staff highly recommend this place.

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Lorraine Lee . 2024-05-28

MORE AT TripAdvisor

Sunday roast excellent. Staff were very attentive and friendly 🌞 Great atmosphere too. Competitive price and good views

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J W . 2024-05-20

MORE AT TripAdvisor

After reading through TripAdvisor Reviews, we were a bit dubious to try The Boathouse for Sunday Lunch however we decided to make the decision on its quality for ourselves. We were pleasantly surprised, the service was fantastic and everyone we came across was polite and attentive. On arrival we asked if we could have a seat by the window and we were told it was fine as long as the table was returned within 1 hour 45 mins… I always find it funny when restaurants say this, my time spent HIGHLY depends on how fast your service is, luckily they were very efficient and we did not feel rushed in any way. The roast itself (despite other reviews) was huge, the amount of meat was spectacular and there was a fair amount of other items too. Whilst slightly pricey the quality was worth it and we felt we got our moneys worth. The cauliflower cheese as a £5 extra was slightly small and disappointing but this didn’t ruin our experience in any way. We asked for extra gravy when ordering (I like my roast swimming - also there were some reviews saying the gravy was like water, this was not the case at all) and this was brought with the meals although a fair amount was already on the plate. My only reservation was the potatoes, they lacked flavour and crisp and this is normally my favourite part of a roast so maybe I was overly sentimental, again not bad enough to have ruined the experience or mentioned to our waitress. Overall a good experience though 😊

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hannahlM4573GY . 2024-05-05

MORE AT TripAdvisor

We went for my partners birthday and staff were lovely and friendly. Food was lovely (but I didn’t like the mac and cheese balls as they were quite dry!) The loaded chips portion was huge. Thank you to the staff who served us lunch and helped us celebrate a birthday!

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Maya W . 2024-05-04

MORE AT Google

Food, beer, location, views all great and a nice big pub with outdoor and 1st floor. The only issue was the bored staff member who just couldn't raise a smile.

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I M . 2024-05-03

MORE AT Google

Here in Falmouth on holiday , went in for drinks and decided to go back for food. Very dog friendly, was seated at the restaurant with a very group….. very happy that we was not forgotten, service was very good and the staff made us do welcome. I would highly recommend if you are in the area ….. once again , thanks to all of the team.

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LeeH228 . 2024-05-01

MORE AT TripAdvisor

We had yet another great meal. Great service, great views, great ambience and of course great food. Will be back for sure. Deffo recommend

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Mamphs . 2024-04-26

MORE AT TripAdvisor

Great place to catch up with friends over a drink and a bite to eat. Good food and affordable prices. Phenomenal views over the Fal make it the perfect place for day or evening.

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Karen Cotton . 2024-04-23

MORE AT Google

Went for Sunday lunch yesterday. Really nice food, one of the best Sunday Roasts I’ve had. Highly recommended. Excellent service from the staff. Will be revisiting next time I’m in Falmouth.

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Chris Hall . 2024-04-15

MORE AT Google

Popped in for a quick drink, very busy which is great see. Service fab.

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Karen Curnow . 2024-04-01

MORE AT Google

Had Sunday lunch late afternoon. Food was average wrt meat, veg side was really good especially cabbage and greens on the side. Wine was old/off in my view. They did offer to remove from the bill but places struggle enough. Staff were great.

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Ken Wilson . 2024-03-31

MORE AT Google

We chose this place for dinner (roast on Easter day) based on reviews. The place is nice (if you have a seat next to the window, you will have a proper view), food was below average. Roast was not particularly tasty ( not even the Yorkshire pudding). Service was OK. Above all, we were disappointed.

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LoraTraveling . 2024-03-31

MORE AT TripAdvisor

Great Sunday lunch looking over the harbour! Where very accommodating with children and baby.

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Kate Bentley . 2024-03-31

MORE AT Google

Excellent food and excellent service. Regular menu supplemented by a specials board. Monkfish special for me, parsnip soup starter and peanut chocolate Torte after

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Essex21 . 2024-03-25

MORE AT TripAdvisor

Greag pub with amazing views over the fal. Good food and drinks. Besg pub in falmouth...

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Simon Wilkinson . 2024-03-24

MORE AT Google

Good burgers, great service, amazing views and lovely beer!

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Donnie Banks . 2024-03-21

MORE AT Google

Nice relaxing friendly pub. Food served to table. Good.

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Steve Childe . 2024-02-28

MORE AT Google

Fantastic pub/restaurant. Throughly enjoyed the food and all the staff were amazing. Friendly, funny and were not hurrying too much to actually have a quick polite chat during our orders. Highly recommend the roast and a desert!

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Chris Theo (DarkAcid666) . 2024-02-26

MORE AT Google

Awesome place. Friendly staff. Great atmosphere

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Trish Madden . 2024-02-21

MORE AT Google

Lovely wholesome roasts at a good price. Great service with a smile. Nothing pretentious. Thankyou

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Jill Stephens . 2024-02-17

MORE AT Google

Good atmosphere, good food and an excellent view

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FERNANDO BOJORQUEZ . 2024-02-13

MORE AT Google

I had been here for a self date on Sunday. I’d never been there before, and asked for a quiet table in the booking form. I got a really nice table with a beautiful view. The staff were really lovely and so kind to me. Food was nice and so was the cider. Highly recommend! Only tiny gripe would be I used the extra ladies loo and I don’t think the toilet paper was made for that dispenser, so it was hard to get any paper out, and I skinned myself a little trying to get some out! But that was the only thing! I had a really wonderful time, thank you so much to the staff:)

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Amaryllis Part . 2024-02-13

MORE AT Google

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British
outdoor_seating_154100takeaway_154100delivery_154100

I have to admit that I am not the person that comments on anything and everything, nor do I ever right a review of my experience. If I am unsatisfied with the experience, I just won't return again. But ... I have been seeing the Development of this establishment for that past 20 years and treated myself quite often to a night or two in any of the corner or best suites ( highly recommend those ) and enjoyed the ambiance and service this hotel had to offer. Our experience: Arrival to the hotel : We planned to have drinks prior to our meal. Found the bar area as busy as usual. With no free seats in sight, I ask the Brasserie manager if we could order drinks in the main lounge, whereas we been told that there normally is service but he has no clue what they doing today. Not answer I was hoping for. The entrance to the main lounge also been blocked off for some reason. Luckily the wait at bar was sufficient enough to pass the time for a table to become vacant. In previous visits, a relaxed table service was offered but not this time for some reason . Guess it’s an informal 5 star service.. , had to ask for bar menus as neither been on the bar or tables to see what’s on offer. ( also no usual complimentary nuts that used to be offered ) Restaurant We arrived early to our Booking at the samphire and were delighted to be able to be seated, unfortunately without any menus. It took about 10-15 min of us staring holes into the warm air, when I lost my patients and had to get up from the table to ask for menus at the entrance of the Restaurant. Yet again it took quite a while for us to order drinks and food as it seemed to be a chaotic service with everyone doing everything and no restaurant Manager nor head waiter in sight ( please note.. all evening ) . The lack of attention to detail was incredible .. table settings with knives to left and forks to right on every table .. just wow - giggle Food and drinks order done. ( ordered a glass of white wine with my mains, which never arrived ).. Drinks arrived what seamed ages. Overheard table next to us complaining about the slow service too, which been given a small apology but no solution to increase the speed of service ( yet again a lack of management ) Noticed the young waiter being unfamiliar on how to correctly present a bottle of wine and opening it, which I thought should be a training standard for a 5 star establishment. not only did he seem untrained, he also dried his hands in a used napkin left on the table next to him where diners just left. The pork belly starter , was below luke warm which was shame as its been rather tasty. I guess if a portion of this size is sitting on a kitchen pass for mere 3 min, it naturally will loose its core temperature, suggestion.. Next time use a cloche! I wanted to point this out to the service but yet again no manager or headwaiter to be seen and the waiters seem too busy to be bothered. Once they did ask if everything is alright, but by that time we finished what we had on the plate ( which is not a lot if you are hungry ) Unfortunately the main course of the hen and the monk fish not been any better and yet again being luke warm. Dessert of the frangipane tart and pineapple been ok, but yet again no attention to detail, as the dessert been bought out without cutlery being replenished prior. Ordered coffee to be served in the lounge, which arrived with no sugar or spoon and had to be asked for separately. When I paid my bill, I mentioned that the wine I ordered with my main course never arrived. No apology was offered.. A "informal fine Dining " experience. 95% informal - 5 % fine Dining. :-( Over the past 20 years I always chose the Headland hotel for its perfection, attention to detail and impeccable service, this time it's not delivered to its promise which is a shame cause that's what I will remember.. Coming from a 4 to a 5 star .. I expected more ( go back to 4 stars !!! You been better then

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4.0

737 Opinions

location-iconRiverside Court
British
outdoor_seating_144615takeaway_144615delivery_144615

Never open when it says it is - not reliable at all - don’t make plans on having fish and chips from here as you’re likely to be disappointed with it being shut - clearly don’t care about customers at all