Based on 2.058 opinions finded in 3 websites
Based on 2.058 opinions finded in 3 websites
Nº 2670 in 3395 in Cornwall, Isles of Scilly
Nº 785 of 983 British in Cornwall, Isles of Scilly
Opinions
We stayed a two minute walk away from this fabulous pub/restaurant in the pretty and peaceful village of Malpas so The Heron was our local for a sadly short time. Firstly the view of the river from the covered verandah and from the windiws is just stunning even on a dull Oct eve. The welcome from the front of house team was warm and friendly. The decor was tasteful and there was a buzzing atmosphere with full tables which was surprising fir a Monday. The food: Yum Yum Yum My hubby loved his flatiron steak, cooked medium rare to perfection and juicy. My cod was gorgeous and the fish platter was stunning. We shared two trifles as we were full but couldn't resist and they were so delicious. Just a nice size serving and just the right amount of sherry. Really lovely place, well worth a visit. I would stay in Mlpas again for many reasons and The Heron Inn is right at the top of those reasons. Lucky locals!
Sarah C . 2024-10-24
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Ate here tonight with colleagues Nice spot Friendly service Good food Fish and chips hearty for £18 Less convinced with the calamari starter Decent pint of harbour IPA would happily return
MJH1 . 2024-10-09
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Had lunch at the Heron Inn, and cannot fault the very good service and food. Great location sitting outside overlooking the water. No problem recommending to others.
Alan M . 2024-09-29
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We have been here three times in three different years; seems that we must have missed all the bad things people have written about The Heron. Great view, very pleasant interior and, as ever, good attentive staff. Local produce from sea and land, as indicated on a blackboard. Well presented, as you an see from the photos. A nice relaxed atmosphere. The only challenge is getting there as parking is very difficult -though not impossible - and the bus times are unhelpful.
Whittlesford . 2024-09-26
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Went here for dinner and a Sunday roast. Food is really really excellent, in a great spot with lovely view of the water and friendly staff. Would 100% recommend
Joe Smith . 2024-09-23
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Our family went today for a 70th birthday celebration. Being a party of 16 with some choosing Sunday lunch and others a variety of food from the menu no one was disappointed. Food was excellent, service as always very good.
MYLES B . 2024-09-22
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Arrived boat we had delicious sardines freshly caught and fish and chips; yummy!
David Lowe . 2024-09-21
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Nothing to fault here. Exceptional setting, layout, service, food and drink. The passion these guys have for what they serve is great. 5 stars doesn't do them justice. Mussels and chips were delish.
Samuel Hayes . 2024-09-13
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As always , the food here is exceptional and so fresh. We have eaten in several supposed 5 star restaurant's this week and non get even close to the high standards of the Heron Inn. Its always such a pleasure dinning there and we cant wait to come again . such a great team there as well!!
david grocott . 2024-09-12
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Beautiful views. Loved the vegan 'scallops'. Friendly place. Only negative: my cocktail wasn't disgusting - I returned without a refund - despite spending £160 on our 4 person table...
Cat Evans . 2024-09-03
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Great pub in a very quaint hide away just outside thw city centre. Located with views over the bay, the pub is fantastic We ate in, 1 X Paella (Vegetarian) and 1 X meat & fish Paella Great sized portion, plenty of Prawns, muscles, monkfish, chicken and chorizo on the non vegetarian dish. Could probably do with a slight reduction in size as I couldn't have a pudding - no room... Value you for money, I was expecting it to cost slightly more, in fact we would have paid more for the meal Great service, great atmosphere to match. We will visit again when we come back to the area The only downside is the reduced amount of parking, if you're going to visit the Heron inn, park a short walk from the venue and walk in, the walk back will help afterwards.
don Jennings . 2024-08-28
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Had a very enjoyable dinner, fish and chips with some of the best chips I've had in a while. Great batter and fresh fish. Great location with excellent views. Recommended.
Peter Carty . 2024-08-27
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Great pub with excellent food but, can be quite loud inside when busy. All in all though an excellent place to eat.
Andrew Parker . 2024-08-19
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Setting is lovely, service good - staff were friendly. The food was fine. Peaceful… until the awful, continuous high-pitched yapping of a dog that seemed to live upstairs in the inn started. And it would not stop. Really put us on edge and I would have to be offered a lot of money to consider sitting through that racket ever again. Amazingly incongruous with the setting.
carly . 2024-08-16
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Lovely evening out to celebrate wedding anniversary. Nice compact menu and delicious and beautifully presented food. Views were STUNNING as the sun set. We were made very welcome indeed. Only tiny gripe is lack of parking although the 20 mins walk back to car with moonlight shining on the water was magical.
Alan G . 2024-08-16
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If you're visiting the locale and looking for good restaurants to visit, The Heron Inn will almost certainly come up on a Google search. There's no doubt that the views are beautiful - but I always believe that the restaurants with the best views tend to serve the worst food. And sadly I was proved right again. Everything was sub-par pub food, took ages to come and the parking is a bugger.
nwmindra . 2024-08-14
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Booked to come here for a post canoe meal with friends. We’ve been here plenty times before pre covid, and it’s still just as good. Had fish and chips, went for the smaller portion and it was plentiful, well cooked fish in a batter that wasn’t greasy and very tasty, gorgeous home made chips and plenty peas. One of the best fish and chips I’ve had in a long time.
Katie J . 2024-08-13
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Vege roast very disappointing, cheese sauce was split, stuffed pepper was half a pepper with some soggy aubergine and onions chucked on it and no veggie gravy. Service was good and veiws lovely though.
lily Proud . 2024-08-12
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Amazing Pub...!! Parking can be a challenge.
Michael Clare . 2024-08-12
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Great food and service but prices were a bit higher than what I expected.
Isaac Rosson . 2024-08-10
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Highly Recommend ! Lovely food and great service thanks to Kai who was friendly and attentive. A slight mix-up with my main meal was dealt with swiftly and no fuss. A great place to spend our last evening of our holiday in a beautiful setting.
Martin Smallbone . 2024-08-09
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Superb fish specialist restaurant/pub. . Welcoming staff and excellent choice. Thai king prawns were fresh and delicious, monk fish scampi and Thai red fish curry quite up to gourmet standards. Lemon tart served with vanilla ice cream completed a really wonderful experience.
angela j . 2024-08-08
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After a long drive trip, you call them if they would still serve if you come few minutes later than the official kitchen closing time, they accept and make a reservation for you. You drive 12km extra longer to drive in. You are welcomed friendly, seated and even receive a Menu and when you are ready to order they tell you that they don’t serve anymore! A lesson for the management; don’t accept the reservations of the people who are calling you and telling that they are arriving at 21:10!
Gabi Kemal Öksüz v. Borries . 2024-08-01
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A great meal of mixed fish and shellfish.
Andy Moore . 2024-07-27
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Stopped off and had a really delicious meal at the Heron. With good beers on tap and an idyllic view of the river, it really is a must if you are in the local vicinity. Fantastic pub; I recommend the seafood platter
David H . 2024-07-27
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Had an incredible dinner there, the sticky toffee pudding was to die for! All the staff were so lovely, Kai and Hannah both looked after us so well. By sheer luck we managed to get a seat by the window, despite being a typically drizzly day the view was a treat.
Alice Kent . 2024-07-24
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This place is amazing! The staff were so friendly and helpful with recommendations. The food was to die for, we would recommend the fish platter. Dog friendly with a lovely view of the Truro River.
Maisy Knight . 2024-07-21
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Lovely little gem we found on a road to nowhere, food was excellent, service brilliant by a Spanish gentleman, lovely wine definitely recommend with views to die for
Steve Valentine . 2024-07-19
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Beautiful location and good food. Staff were lovely and managed to squeeze us in on an outside table for a quick meal.
Cassie Green . 2024-07-19
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Food is overpriced £25 for a steak dinner. You would expect the steak to come as a steak. No bits of meat cut into child bits for you. Obviously not good meet.
Jeremycr1989 Jeremycr1989 . 2024-07-12
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Properly amazing food made by a clearly talented chef - everything was beautifully presented and tasted amazing. Such friendly staff and very reasonable prices for the quality of food. Absolutely full marks all round.
Sally Edgar . 2024-07-11
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Food, very good, service not up to usual standard, atmosphere was quite flat.
Mark Moffett . 2024-07-07
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Food was great but we went on a Sunday and apart from a roast there was really only fish on the menu. It would have been good to have a couple of other choices. Not a lot of choice on puddings either. We went home and had cake instead.
Sarah Brown . 2024-07-02
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Brilliant breakfast, fantastic views.
Christopher Williams . 2024-06-26
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Unhelpful staff when phoned in to try and make a lunch reservation. Did not get the impression they wanted our business. Turned up and managed to get a table but staff not very accommodating and not overly professional. We were told we should have pre-ordered being a large group but tried and told not possible. Food arrived before any drinks. When drinks did arrive they were plonked on the table for us to sort. Heard other tables complaining about various other things. Shame as best spot in town but think we will go elsewhere next time.
stephen maycock . 2024-06-19
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First class pub with top class views parking can be a bit of an issue so for an easy life arrive by boat.
Roger Powell . 2024-06-17
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Dinner was great and affordable. The service was good and the view of the water is great. Finding parking can be a bit of a challenge as there isn't a lot.
Shaun Banks . 2024-06-12
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Poor vegetarian options and quite expensive, but lovely location and some of the food options were reasonable. Don't order the paella
Ben Willcocks . 2024-06-02
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Lovely location for a sunny day. However, the barman was so unbelievably rude! He needs some serious customer service training. He constantly interrupted us when we were asking him for clarification of the menu options and almost ordered us to respond to him when he spoke. I don’t think I’ve ever come across that level of blatant rudeness in any hospitality venue!
Lindsey Fear . 2024-06-01
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We unsure if we should cook for ourselves or go to the Heron Inn. We decided on the Inn and were pleasantly surprised. My wife and I had the Paella and my daughter had the kids Macaroni Cheese. The Macaroni Cheese was really good, unfortunately though we let my daughter try the Paella and her allegiance changed. The seafood Paella is amazing, with loads of fresh fish and shellfish. The serving staff were also very helpful and we're happy to field my daughter's question about the Paella was not on the kids' menu.
Mark Rushton . 2024-05-30
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We ate here last night (28th May) - I cannot fault the food, it was delicious and the service was excellent. We had a 3yr old with us and they were very kind and produced a colouring sheet and pencils. Highly recommend.
Mary Fletcher . 2024-05-29
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Hidden gem. The mussels and smoked salmon were probably the best we've ever had.
Ex-Pat . 2024-05-28
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We enjoyed the Heron Inn restaurant. It was lovely friendly, atmosphere and good food. It seemed like a very popular and enjoyable family together.
Herbert Klein . 2024-05-28
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Fab food, great service. Now a clean and tidy pub but it has retained much of its old worlde charm and character
Lyn Noorman . 2024-04-27
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Always such good coffee, friendly staff and lovely location !
Olivia . 2024-04-18
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Despite not appearing to be particularly busy, the wait to receive the 4 roasts we ordered was far to long. When they finally arrived the plates were cold, as were many of the elements on them, especially the roast potatoes. We immediately complained to the guy who served us, but rather than being apologetic/sympathetic, he was rude and rather abrasive, constantly huffing and puffing as he took the meals away to be replaced. 5 minutes later he was back with fresh meals and a slightly improved though still rather condescending attitude - however he did take the time to apologise about the cold roasts, which apparently had been plated and left under heaters far to long before being served. We obviously accepted his apology and tucked into our now much warmer roasts. Having finished our main course we ordered 3 sweets, one being a trio of ice creams. We waited almost 40 mins for the sweets to appear, despite chasing them up twice with the waitress who took our order, then when they finally arrived with our original huffy, puffy waiter one of the ice cream scoops was the wrong flavour. When we immediately and politely pointing this out, Mr Huffy Puffy literally snatched the ice cream away and took off for the kitchen, mumbling and grumbling under this breath. The ice cream was replaced, again by what almost seemed a different person than the one who'd just snatched it away 3 minutes previously - it was almost like a return to the kitchen was needed for him to chill out and recompose himself, before being able to face customers with the temerity to complain when things weren't right. The bill came to £125, so this was not a cheap birthday lunch for our daughter and grand children. The whole experience took over 2 hours and all in all, it was not one that any of us enjoyed, meaning it would be impossible for us to recommend this venue....in fact we'd probably advise people to steer clear.
Adrian Gerald C . 2024-04-15
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Inedible steak and pathetic and condescending response. I went here for a special occasion lunch with a dear friend who had suggested the venue. The arrival of the wine we ordered was slow and the waiter apologised, which was fine. The water we ordered was very slow to arrive and the waiter said he thought it had been forgotten, which was not a big deal. I ordered a flat iron steak and asked for it to be cooked medium-rare. The waiter said medium-rare was my only option anyway; 'That's the way its's cooked'. The steak was so tough and full of sinews. Even with a steak knife most of it was impossible to cut through. When a waiter came to check if it was ok, I said yes; naively in hindsight, but I had only just started the meal. Also I didn't want to embarrass my friend who had suggested the venue, by making any big deal of it. Anyway, it became apparent and my friend realised the steak (£25) was genuine inedible so I called over a waiter to discuss it. I showed him how impossible it was to cut through the meat and he said 'Gosh! Yes!' and immediately took it away. Another member of staff came to the table and said he would remove the price of a glass of wine from the bill (!). I explained I felt this totally inadequate, but he said that was the best I was going to get because I had said the food was alright, and that I had eaten most of the meal. As you can see from the photo I had to leave at least three-quarters of it, because I couldn't cut through it. So, I had an inedible meal, a paltry offer of recompense, a response from the waiter that was not true, embarrassment because of this, and a 'meal' consisting of one-quarter of the toughest steak I have ever been offered, and about one-third of a portion of fries. Oh, and some lettuce. I would have accepted the situation with the food if the response had been handled properly. It definitely was not; far from it. I emailed the venue to explain the situation and my disappointment. I received no reply. I must make it clear that I did not ask for another meal (who would?!) and the price of the glass of wine which was deducted was for a medium size glass. I believe this and all other review sites are there for honest comment, good or bad. I believe the owner and staff would do well to accept criticism graciously.
teresa smee . 2024-04-11
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I went here for a special occasion lunch with a dear friend who had suggested the venue. The arrival of the wine we ordered was slow and the waiter apologised, which was fine. The water we ordered was very slow to arrive and the waiter said he thought it had been forgotten, which was not a big deal. I ordered a flat iron steak and asked for it to be cooked medium-rare. The waiter said medium-rare was my only option anyway; 'That's the way its's cooked'. The steak was so tough and full of sinews. Even with a steak knife most of it was impossible to cut through. When a waiter came to check if it was ok, I said yes; naively in hindsight, but I had only just started the meal. Also I didn't want to embarrass my friend who had suggested the venue, by making any big deal of it. Anyway, it became apparent and my friend realised the steak (£25) was genuine inedible so I called over a waiter to discuss it. I showed him how impossible it was to cut through the meat and he said 'Gosh! Yes!' and immediately took it away. Another member of staff came to the table and said he would remove the price of a glass of wine from the bill (!). I explained I felt this totally inadequate, but he said that was the best I was going to get because I had said the food was alright, and that I had eaten most of the meal. Below is a picture of what I couldn't cut through and the the amount that was left - at least three-quarters of it. So, I had an inedible meal, a paltry offer of recompense, a response from the waiter that was not true, embarrassment because of this, and a 'meal' consisting of one-quarter of the toughest steak I have ever been offered, and about one-third of a portion of fries. Oh, and some lettuce. I would have accepted the situation with the food if the response had been handled properly. It definitely was not; far from it. I emailed the venue to explain the situation and my disappointment. I received no reply.
tms554 . 2024-04-10
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Lovely outlook, friendly staff, gorgeous food. The steak and the paella was both beautiful. Icouldn't recommend more highly!
Culture51306504612 . 2024-04-08
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Delightful experience. We stopped in for lunch. I had the beer battered cod with chunky chips. My partner had the mussels and my son the calamari. All were perfectly prepared. The mussels are sourced locally within just a few miles. So brought in fresh daily. The calamari was tender. It's not rubbery the way it can so easily turn out if not cooked properly. The staff were all friendly and professional. A great selection of ales, ciders, and spirits. Perfect for sitting down with a pint, overlooking the Truro River.
Mark Usher . 2024-04-08
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I had the pleasure of dining here on a bustling evening, and I must say, it was an experience beyond expectations. Despite making a last-minute booking, the service was impeccable from start to finish. Upon arrival, we were greeted warmly and seated promptly, despite the restaurant being busy. The staff remained attentive throughout the evening, ensuring our glasses were never empty and that we had everything we needed. Their professionalism and efficiency truly enhanced the dining experience. Each dish was a culinary masterpiece, bursting with flavour and beautifully presented.
Rew D . 2024-04-04
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My sister arranged a family lunch with our mum for Easter Monday. Menu looked ok but very seafood heavy and on the pricey side. Was really busy on arrival so struggled to park. Nothing venue can do about that but something to be aware of if you don’t know the area. Ordered drinks, most arrived quickly but had to chase a pot of tea twice - eventually arrived after our food. As mentioned, very seafood orientated which wouldn’t be my choice. I ordered the fish finger sandwich which was £12 and upgraded to add chips so my 8 year old could share (nothing on the kids menu she wanted). Fish fingers were cold on arrival and devoid of flavour. Smothering in tartar sauce helped. Chips were however excellent. Mum had small scampi & chips which she was happy with other than half the plate being peas. Niece had a bowl of cheesy chips. Whilst the chips are good, I do baulk at £7 for a pretty small portion. Sister had GF cheese roll. Again, £10 for a roll, cheese and small amount of salad leaves is excessive. Staff were nice enough, clearly very busy, hence the missing tea and no check in to see if everything ok. Based on the pricing, I’d expected much more and was sorely disappointed. Doubt very much that I’d bother going again.
Feebeedeebeedoo . 2024-04-02
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Booked a while ago for Easter Sunday dinner and so excited, perusing the delicious menu days before. What a disappointment… the food was definitely average. Hubby had the mussels… apart from one good size mussel, the rest of bowl were small and tasteless. I had the roast pork, good size portion but again fairly tasteless and the veg had definitely been sitting most of the day. Cauliflower cheese was overcooked, stodgy and needed a lot of salt and pepper. In fact left most of it (unheard of in our house!) Yorkshire puddings tough and bland, roast potatoes soft and overcooked. The kids had scampi which we thought would be fresh, and chips but sadly it wasn’t. The peas were awful… overcooked and with chewy bite to them, and the tartare sauce had obviously been sitting out in individual pots as it had the firmer/discoloration on the top. Had heard so many good things about this place. Sadly, will not be rushing back.
P2962NDhelenb . 2024-04-01
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Our favourite place to stop off for a drink with a view after a dog walk
Emma Arvor . 2024-03-24
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Terrible vegetarian options, poorly cooked and over priced. I ordered the paella which came floating in vegetable oil, with mushy vegetables. I felt ill after eating. I won’t be going back.
Luke Barlow . 2024-03-21
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Went here for lunch. Lovely looking pub situated on the river with great views. Food was good, reasonably priced. The reason for the lower score is because of the (head,?) barman who was a bit offensive tbh, and quite loud and arrogant. I hasten to say that other staff were lovely. This chap let's your team down, He needs checking.
Hw . 2024-03-19
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What can I say. Went for breakfast for our son’s birthday : Initially the sausages & hogs pudding under cooked , bacon was cold and the “poached eggs” were like squash balls . We asked for gluten free on one breakfast . Hah what a joke . Told no gluten free sausages and the eggs were poached in water with vinegar in it. We assume MALT . The only thing supposedly gluten free was the roll! If you threw it at the wall it would have made a dent. TIP: gluten free sausages are better 95 % meat & cost the same as cheap ones. If you offer gluten free make sure you HAVE gluten free. We had to send the first plates back , got second plate after son had had enough. Totally over cooked .. couldnt really eat it. Only paid for the tiny bit we ate and the drinks. Coffee was good. Beware of this place it’s not as it seems other than the view Never again!
Lelly G . 2024-03-16
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Food was decent. Not overly child friendly waiter very reluctant to share kids menu. No specials. This was supposed to be a special Occasion but didn’t feel very special. Not in any rush to return.
Spike Hardy . 2024-03-15
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Great food and service which is worth the price.
T . 2024-03-11
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I really feel that I must write this review because of how bad our meal was on Sunday 10/03/24, Mothers Day. Obviously a very special day with my daughter, son-in-law and grandson. My daughter and I ordered the roast beef. .. and unfortunately had to send it back , which was so disappointing! Why?. The beef was so tough, it was topside and should have been cooked slowly so I’m guessing it wasn’t. The vegetables were almost completely raw. The sauce on the cauliflower cheese was thin and watery.The gravy was unthickened pan juice swimming in fat. We chose something else from the menu but by the time it arrived the other two diners had finished eating. The most disappointing part of this was that no one from either kitchen or management came to apologise!, and we also noticed that others returned their roasts. I must mention that our young lady server was extremely good and very professionally dealt with the situation. S. Macgregor.
Sandra Macgregor . 2024-03-11
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Stopped for a local cider off the trail. It was cool, but lovely to sit outside. I didn't eat but the diners there had some really good looking meals.
Kim Jago . 2024-03-10
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Fab theme night from Ybel and the head chef. Beautiful pub and setting, great food. Lots of iberico ham sliced off the joint throughout the eve, Ensaladilla on toast first course Haddock capers tomatoes garlic marinaded for 2 days on toast Poached salted cod loin confitted in duck fat with garlic 1 HR at 100• with aioli and torched. Wood fired tomato's, garlic Chalottes with chives blitzed sauce The aioli made in front of us 3 garlic cloves pestle and morter, one egg yolk and olive oil done in front of us to smear on the cod Pudding Creme catalana Café Carajillo Lemon peel, rosemary, cinnamon, cup of coffee per person, rum. Brown sugar Plenty of Estrella and other treats along the way
Daniel Lawson . 2024-02-29
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Had a lovely visit to my favorite place in Cornwall. Yummy food, warm friendly service and beautiful scenery 😍. Can't wait for my next visit 😀 thank you
Rebecca Ogilvie . 2024-02-26
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We had a really lovely birthday lunch at The Heron, the Paella and the fish chowder was delicious, good value, all beautifully cooked the deserts were good…. We will return. thank you
Cherry Wyndham-Smith . 2024-02-24
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Our tour guide suggested The Heron for some lunch. Our meal here was terrific, as was the service. If you get a chance be sure and stop here for a meal!
CSCTO . 2024-02-22
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The food would have been 5 stars, and only issue was the macaroni cheese wasn't very cheesy at all. Everything else was really good. Nice to come here for lunch, great gastro pub, lovely views, parking isn't too bad although you might have to walk a few hundred yards when busy.
Andy Kirby . 2024-02-17
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Beautiful location, great food & fab service. I had the mussels which were delicious. Wouldve been nice for the rolls to be warm, but they were fresh and the butter soft! Always a win. The olives were really good too from the nibbles. My husband had the scotch egg. Lovely and runny. He also had the seafood platter and enjoyed that. Was quite busy, but fast service and didnt have to wait long for our meal. Shout out to our French Waiter. What a Gem! A real credit to your restaurant.
RSBirdie . 2024-02-10
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I cannot fault our visit, the service from the moment we walked through the door to the point we left was exceptional so much so that I've come on trip advisor to write my first ever review! As it was a dry day we decided to sit outside and during our visit 3 separate members of staff (one of which I presume was the head chef) checked we were warm enough and mentioned that they have over head heating they could switch on if we needed it. We only had a light lunch of soup, chips, scotch egg and mussels to share between the two of us and every dish was beautifully presented and really enjoyable. We timed our visit perfectly with a photoshoot happening of some of their dishes for, I believe the chef said, A Taste of the West magazine, we were very kindly offered to taste them when they had finished and again it was all so delicious, I can see why they have been selected to showcase their food. The sticky toffee pudding is to die for and I will be returning even if its just to grab a quick slice of it! Having both worked in hospitality for quite a while this place felt like a breath of fresh air to dine at, keep up the great work, the trades getting tougher year on year but you lot are smashing it.
Emma C . 2024-02-07
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1st visit, but will be back. Very good 👍
Malcolm Smyth . 2024-01-25
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This chowder was the best I have ever tasted. Succulent flavours, their own take on chowder really worked. Loved the fact the potato was not mashed into the sauce. Haddock, mussels, langoustines and prawns all so fresh. Beautifully presented.
MAHON_60 . 2024-01-19
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Came to the heron inn when we were on holiday a year ago and had a fabulous meal. Really looked forward to coming again but what a disappointment- service was slow. Main course arrived before the olives we had ordered as nibbles and the quality of the main was poor. Beef in the bourguignon was tough, sauce in the chowder was watery and tasteless. Such a shame and hopefully just a bad night - but very disappointing.
Sarah M . 2024-01-13
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Had an excellent full Cornish breakfast this morning at the Heron. Really crispy bacon, two sausages, scrambled eggs, hash browns, baked beans, and hog’s pudding. Plus tea and toast. £12. Excellent quality and great view of the water.
devinl84 . 2024-01-10
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I am not one for writing reviews but this is how bad my experience was at The Heron Inn today. We are a local couple and booked for a lovely New Year's Eve roast with our dog. It is such a beautiful location despite the wind and the rain and it is such a shame that the food and the service let the whole experience down. We were greeted by a friendly Italian man, who we assume was management but whilst we were waiting to be seated the staff member at the bar sorting all the drinks was loudly moaning about how busy he was and had been to another staff member - it wasn't the most welcoming of experiences. The purpose of me and my partner booking and not going elsewhere was the try the Sunday roast. We both ordered the beef roast and it was the worst roast that I have ever tried...and I have tried a lot! You needed a chainsaw the cut through the beef (I am not even joking). The vegetables were also undercooked - I like Al dente but this was taking it a bit far. The Yorkshire pudding was overdone and was like cutting through cardboard. A neighbouring table ordered the beef after us and she asked the waitress for a tougher knife to cut through the beef! the waitress replied I'll get you a sturdy steak one...no apology or asking to return the meal/change for a different meat. No staff member checked in and asked if all was ok with the meals...we told the staff member on leaving...it was quite a quick exit after the standard of food served of how tough the meat but there was no sincere apology and she said she would pass it on to the kitchen. It is such a shame as it is a beautiful pub in an idyllic location but we will not be returning until things drastically improve and will also not be recommending any time soon.
Leanne S . 2023-12-31
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This was our third visit to The Heron Inn. Warm welcome on arrival but... The menu is not extensive yet both of the dishes that we chose were unavailable including the "catch of the day". It's always disappointing when the waitress tells you that dishes are unavailable after you've set your heart on them...a simple "this and that are off" when handing out the menus is much kinder. We chose a small fish and chips which came with a miniscule portion of fish. Our other main was the burger. The bacon was nigh on raw (unrendered white fat) and the burger itself dry and overcooked. The waitress did ask if everything was OK when I requested the bill. I politely explained the above as I always think feedback at the time is most honest. She said she would pass my comments to the chef. She came back with the bill (full price, no gesture of good faith) which I paid in full. Such a shame as it is a 40 minute drive for us to get to The Heron Inn. I think it unlikely that we'll bother again.
HopethisnameisOK . 2023-12-29
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Food was delicious, staff were really friendly and attentive, there was a small miscommunication with our order which was remedied with no problem whatsoever - really enjoyed our evening and will return - highly recommend the fish platter
Sharon C . 2023-12-29
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Very tasty breakfast for 7 of us. Food was plentiful, hot and good quality. Cosy atmosphere with stunning views and waiter was pleasant too.
tay39 . 2023-12-28
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Was very much a restaurant rather than a pub but we all loved it for our Christmassy meal. Waiting staff were brilliant and food was great. Highly recommended.
Andy Howard . 2023-12-21
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Treated ourselves to Sunday lunch here as it is one of our favourite places. We have been many times over the years and it has been consistently good, however on this occasion.... Food arrived luke warm, measly veg portion of one parsnip & a couple of carrots served up on each plate with an uninspiring seasonal veg dish on the side. Pale roast potatoes. Food sent back & reheated which resulted in dried out inedible veggie nut roast & a missing Yorkshire pud...even the one solitary parsnip had gone awol!! Too tired & fed up of waiting, we ate up and left, hungry & disappointed. We have avoided going back & judging by the reviews, things haven't changed. What on earth has happened here?
Catspaw24 . 2023-12-20
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Great value for money for the Christmas dinners, better than it is in general. Very tasty. Okay beer. Great spirits and wine selection.
Mr Mann . 2023-12-17
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Great place for a bowl of soup and a beer /coffee after walking our dog. Fantastic views. Beer wasn't the best (Tribute) pipes need cleaning as a little flat with yeast floaters.... But the food and service great
THE JAMISONS . 2023-12-17
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My daughter and I had gone to stay inTruro for a couple of nights to do Xmas shopping. Thought we would start by having a nice meal for a treat. She said Heron Inn looked good from the reviews. We shared a nasty humous and bread starter. Worst humous we have ever had. Then she being vegan was recommended the tempura vegetables which after a while she found to be very greasy and soggy. I had scampi and chips with hard peas served on a cold plate. How they can jusify £17.50 for deep fried veg is beyond me. They wonder why hospitality trade struggles. Definitely will not be returning.
Debbie L . 2023-12-15
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We spend weekend in Truro every December for last 8 years.Have eaten here before.We ate here Friday evening at 7,excellent service and food.We also booked to eat here on the Saturday,5 as no later available.Not shown to our table just told it was "down that end".No steak,so we had chicken burger,Brill,Paella, and beef bourginon.My fries were warm,beef was stodgy, not at all like the previous evening.Desserts,limited,only sorbet available was raspberry, out of large select.Waited ages to receive our food,even longer to order desserts.Very disappointing.Christmas party bookings seem to take presidency over "normal" meals
Hungryoldie . 2023-12-09
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We had a wonderful time at The Heron Inn for our family Christmas meal. The three courses from their Christmas set menu was delicious, and the service was excellent. A very enjoyable experience that we would recommend for special occasions and family gatherings.
Wendiboots1 . 2023-12-07
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A fabulous place to stop and enjoy the view. The Heron was warm and welcoming on a cold December afternoon. We really enjoyed the blazing log fire and friendly staff, who laughingly assured us it never snows in Cornwall..,..the day before a snow blizzard. We didn't dine here as such but enjoyed a couple of drinks with some cheesy chips all of which were good, before walking back to Truro. If it had been just a little warmer We would have loved to sit outside on the lovely terrace overlooking the river but we look forward to that on another visit
Carole Lofthouse . 2023-12-06
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My husband and I come to the heron inn every year for breakfast and wouldn’t fault it until now. Over the summer we decided to come and try it for dinner and had a really rubbish experience which resulted in us waiting for food for...
961rebekahw . 2023-11-25
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Fish Friday. Lovely grub good service
Janet Parks . 2023-11-24
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Booked for an advertised Friday Fish night special. 2 fish spècials and bottle of wine for £40. On arrival we were told only 1 course was available at it was the Skate but husband not a fan.So we were told alternative was Moules & frites....
jpks . 2023-11-19
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This place was recommended to us so we made a reservation in Nov and visited on a Monday lunchtime. It soon filled up and I must say everything was as good as you good expect - scampi / steak and the other tables we saw...
Stephi1975 . 2023-11-14
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Fantastic place and food with a view over the river. Ideal for family and friends to meet.
Tom Barker . 2023-11-13
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Absolutely lovely inn with brilliant food and service. A bit outside Truro
Nathan Chambers . 2023-11-12
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A lovely birthday meal and afternoon spent at the Heron Inn. Great local food and excellent staff. We enjoyed fish and chips and thai curry, a few drinks followed by crumble and sticky toffee pudding. A perfect afternoon.
MYLES B . 2023-11-10
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Thought we would treat ourselves to a good breakfast with lovely views. No view as there was works vehicles and a lot of noise. Ordered breakfast, pancakes, bacon and maple syrup only to be told after waiting 20 mins and the pancakes and bacon already...
Linda J . 2023-10-30
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Average experience at the Heron inn today! Have been wanting to go for a while as have heard good things but today finally found the time. Booked yesterday, for lunch today, when we got there they couldn’t find our reservation, only to find out the...
alexanderh782 . 2023-10-25
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Excellent food, staff and location. Thoroughly recommended. We sat outside (an option when the weather is fair). Serene views as the tide came in. Fantastic manager with a gift for customer service.
Sunshine58252750203 . 2023-10-25
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Pub with great views and super fresh seafood - the mussels were so fluffy and delicious! their crispy squid is equally amazing. Great service, really good pricing. Parking is a tiny bit on the tight side
Ana Lopez-Niharra . 2023-10-24
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Beautiful pub in a beautiful place!
Victoria Maynard . 2023-10-18
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Super seafood sharing platter outside overlooking the beautiful river
Peter Dolman . 2023-10-16
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Excellent, tasty food, nice coffee and tea, good value
Mike H . 2023-10-12
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Wanting to give visiting business colleagues a memorable taste of Cornwall I booked a table for 6. I have eaten here a few times before and never been disappointed so it was an easy decision to choose the Heron Inn, and delighted to say everyone...
bluemoonrose . 2023-10-11
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Sensational view, my go to pub for 40 years when dining with my Truro family, however. Something has gone wrong, I couldn’t eat my fish n chips for it was smothered in salt and fish, thick batter. After chipping off the batter I found a...
770carli . 2023-10-10
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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2064 Opinions
Nice pub decorated like being on a boat. The waitress was friendly and the food was nice. We booked online through their website for a table for 4 on Sunday as we thought they'd be busy and had to pay £5 pp deposit to be deducted off the bill. When we got home Sunday night and looked at the receipt my partner said they hadn't deducted it.
3345 Opinions
2481 Opinions
Very standard premier inn, but the door leading from reception to the rooms isn’t a slow close so literally every single person coming or going and the door slams shut. When one is in a hotel the last thing you want to hear all night is a door slamming shut
265 Opinions
Great selection of beers and fantastic range of pizzas freshly made. Friendly staff who made sure we got the perfect pint. We'll be back for sure!