The Bluebell Inn in Malvern Hills

Stopped here on the off chance and was not disappointed! Friendly team, lovely food and great value. Special mention to the general manager Danielle who was so welcoming and really made our visit. Will definitely come again when in the area!

After being shown a table for my wife and I waited to be served. I chose Lamb shank, when I heard a couple next to ours was returning his Lamb shank as it was still frozen. I summoned the manager and asked for assurances that my order would be fully cooked, to which he assured me it will be. It finally arrived to find it was also frozen inside. I returned it after reminding the manager of his personnel assurances that it was properly cooked. My alternative choice was fish and chips, low and behold they had sold the last portion! I finally settled for pie and chips, rather disgruntled. I would never recommend this pub, although it does get busy , properly due to its location. I have never returned, and probably never will.

We arrived just before the kitchen closed and ordered our meal. The pub interior was nice and comfortable. Our starters were Calamri and a Prawn Cocktail. The Calamari was small and deep fried to death. Awful! The Prawn Cocktail was tasty but only had 5 prawns in it! Not worth the price! Main course. Scampi was very nice and enjoyable. Sirloin steak was ordered 'rare' but was very 'well done', with one soggy mushroom and chips. Couldn't believe it was cooked so wrong. No waitress call back, in fact, no waitresses around at all to discuss it with. Had ordered a beer to go with my main course but it arrived when our meals were finished. Disappointing really, even with the 30% off main course! Sure this isn't normal service as I have heard good things about the place.

Lovely cosy pub, perfect for catchup with friends. Only had drinks and snacks. Very friendly, efficient service.....

Big prices small portions, very disappointing, I believe this is one of Marstons flagship restaurants, wow ay no more.

Really nice pub- good beer selection and nice people. Lovely views of the hills from the garden too, perfect for having a pint in the sunshine. Didn’t eat but the food I saw looked good too. Will definitely be back soon.

Visited on Sunday for a roast with the family- table of 6 and everyone enjoyed their food! It came out very quickly, on hot plates and tasted delicious! Desserts were just as good, and we had a 30% off voucher which was a great bonus!

Went for Sunday lunch following several recommendations - huge disappointment - portions versus price very poor - the addition of frozen peas to the seasonal vegetables didn’t help - the Yorkshire pudding had seen better days - dry and hard and the gravy had a jelly type consistency - it was edible and I was hungry so ate it but won’t bother going back

The setting is beautiful and the staff really friendly and polite. We went for sunday lunch and all 4 of us were disappointed the food was lovely but just not enough of it for the money paid. The meat consisted of 3 paper thin slices I carrot 1 parsnip 3 tiny roast potatoes and a teaspoon of peas. Not worth the £18.00

Leuk restaurant. Veel bezoekers. Reserveren aanbevolen. Goed eten, bediening heeft het druk en het duurt lang voordat de gerechten worden uitgeserveerd.

Went to the Bluebell for a family birthday and cannot recommend enough! We hadn’t mentioned it was a birthday but the lovely lady looking after us figured it out and put a candle in the birthday girls dessert and sang! The food was excellent and reasonably priced, and the service really topped off a fab evening- thanks Bluebell team!

Lush staff, lush atmosphere and a lush variety of alcoholic and non alcoholic drinks !! Food was also lush !! Couldn’t recommend enough(:

Atmosphere was good, as was staff. Food unfortunately wasn't great. Plant based burger needs improvement, 1 tiny gem lettuce leaf which was as brown as the burger, as for the sauce - well you would need binoculars to see it. The bun was dry, fries were hard and cold, as for the tai slaw it was white cabbage and carrot in watered down sweet chilli sauce. Alot of improvement needed. Certainly not worth £15.50

Good service, nice atmosphere and the food excellent. All members of the family enjoyed the evening.

This place is just beautiful and so cozy, amazing food options and drinks, all the other staff are so lovely and helpful. It’s very inclusive, lots of options such as gluten free, vegan and a whole menu for people with allergies and dietary requirements. Definitely recommend.

As regulars to the Wednesday night quiz when Steve was host, the new host, Cam, had big shoes to fill but he's a natural! He's very welcoming and chats to the teams as he goes around, making them feel included and important. The food is 20% off for quizzers so we tend to get there a bit early and eat before the quiz starts. Makes us feel good to support the local pub and all the proceeds from the quiz go to local charities so it's doubly good! Can't recommend it enough.

Kelly our waiter was very attentive and helpful. Service was excellent One small issue. No garden peas available only mushy.

Visited for first time as was local for a show.. Welcome at the door was informative as well as friendly and genuine. Set the scene for a lovely visit. Decided to go with the casual dining experience as the bar area appealed to us. Was served promptly and good food arrived in good time. Plenty of seating, plenty of choice and friendly helpful staff. Everything we could have hoped for and more.. should we be in the area again we will be sure to come back.

Had a delicious Sunday roast. Family thoroughly enjoyed all courses. Beef was perfectly cooked and an above average Yorke pudding for certain! Certainly be back soon.

Great food and lovely service my family love it here as the staff are very friendly. We had a special birthday celebration and the atmosphere was great

Visited once again and as before food was excellent and the staff very pleasant. Service was first class Will call in again

Don’t know what the foods like, didn’t stay to find out. Turned up without booking admittedly, and on a quiz night, a crime apparently. Service is ‘full table service’ which translates to - sit there and a sulky teenager will ignore you for 15mins and serve other tables who arrived after you. Avoid.

Had a nice afternoon here in nice surroundings..staff were attentive and friendly throughout our visit.. lunch menu offers up great value, quality and choice.. Food served in a timely manner and on warm plates(always a good sign) Very enjoyable indeed.

Once again we had the best time here.. Lovely food. Atmosphere., and friendly staff..highly recommend. New puddings were delicious.

A quiet Monday evening . Yet a first class visit.. A warm welcome and service throughout was excellent. Food delicious and served in good time..we had fishcakes and pate to start, and mains we had lamb shank and seabass..all were extremely tasty and well presented. Certainly recommended.

This was our first visit to this pub but it certainly won't be our last. The service and food was faultless. The pubs interior evokes a warm traditional & inviting atmosphere. The waiter was friendly & attentive from start to finish & the food was plentiful & delicious. We definitely intend to return in the near future.

Fantastic Sunday roast and dessert was delicious 😋 A great traditional pub with honest pub fayre served with efficient friendly staff. Very relaxed afternoon a spent at the bluebell one of many more to come.

Received a really warm welcome from Cam and his attentive service (not too much) throughout my evening was super. A man who clearly takes a pride in what he does. The Chicken Caesar salad was delicious as were the Arancini starters. I would highly recommend, thank you!

Another fantastic visit to our favourite pub, New menu is great especially the specials board. Staff are always on point here and made to feel very welcome.

Lovely tasty Sunday roast.. Nice pub and clearly very popular. A well kept pint of ale. Had a lovely afternoon was well looked after. Truly unable to find fault. Highly recommend.

My son-in-law and I visited the Bluebell for early evening drinks and were warmly welcomed by Tony, the Duty Manager, and Josie behind the bar. We were immediately made to feel comfortable, enjoying the relaxing atmosphere and the 'buzz' generated by the mature and good-humoured clientele. The choice of wines and beers was very good and the menu looked inviting. Thank you for making us feel valued guests. We look forward to visiting here again soon.

Unfortunately the we couldn't eat the food. Couldn't even cut the steak it was like rubber. Portions were tiny. Ended up leaving and having a takeaway.

We live in Malvern and come here regularly for lunches, evening meals and drinks with friends. It is great for kids, is always clean, the food is nice and prices reasonable. Nothing to dislike, if you need somewhere to go we would recommend.

Came here yesterday for first time.. have been staying at my parents new house, dog sitting whilst their away. Woke up to a message from mom "sent you some money, go for lunch...take Polly(the dog) She recommended the Bluebell Sunday roast was delicious. Busy place even in the bar area(dog friendly) Staff very pleasant and hard working .. Expected a longer wait on food due to the number if people they had in, yet no more than 10 minutes and we had our amazing roast dinners 😋 Will definitely return.

Came on Sunday with family to celebrate a birthday. Nice area set aside just for our party. Very busy throughout restaurant. Staff all very friendly. Food great value for money. Everyone enjoyed their choices and the roasts were excellent.

A warm and welcoming pub. Staff friendly and accommodating. Food was delicious as always and despite being full from our mains we had a lovely dessert as well. Thanks again for a lovely evening

Booked online having seen the 30% offer was running..however when we arrived I couldn't locate the voucher on my emails. Most likely it was my phone or something I was doing wrong.. Yet when my wife mentioned this to gent looking after us he insisted...

Food was very nice and reasonable priced. Yet what stood out was the service from the 2 young men working. Very friendly and accommodating Especially with our elderly mother. Was only here due to our mother recently moving to the residence home up the road...

First time we've used the bluebell for a meal and extremely impressed. The staff were brilliant and very friendly and we took our dogs. The food was exceptional we had fish and chips with lovely white cod and nice crispy batter then a lasagne was...

Lovely food really tasty and well made, and excellent friendly service. 17.01.24 6pm we have the home made kebabs and signature buggers.

Best dinner around worcester nice staff beautiful food will recommend to over people will try your desert

Booked online as place had been recommended and online reviews I'd read online certainly seem to match the personal recommendation we had.. Food was delicious, I really couldn't find fault in any of it..even the kids food looked great.. Service from start to finish was...

Not been for a while. Came after being invited along with friends last minute.. Roast dinner looked and tasted great..Nice pint and good atmosphere here also.

Nice food and nice pub.. We had the mixed grill and surf and turf. Both steaks cooked to perfection. Date night with my fiance. He said he'd bought me here before but I can't recall...maybe I'd had one too many gins on that occasion.. lol....

Disappointing, table booked 12.45. Didn’t get served dinner until an hour later. Came chilled, hard roast potatoes, no flavour in veg, no gravy boat and very tight on gear was already poured onto meal. Won’t be back.

Not the ideal place for a couple as very noisy with large groups and children. Design could be better to provide cosy eating areas rather than one large dining room. Food was mass produced, vegetables hard and gravy not supplied separately but poured all over...

Bluebell has a good mix for both diners and drinkers. Clearly popular place for food yet the bar area still has a good pub atmosphere and they always have a good range of draft lagers and well kept ales. Music nights and quiz nights here...

Our first visit here, but certainly not our last.. From the easy booking process online to the moment we left everything was excellent. A very friendly team of hard working individuals. Food and atmosphere was lovely. A busy place so clearly hard work goes on...

Another beautiful lunch here. The staff are very friendly and the manager always welcomes back although we don’t go frequently as we are not in the midlands very often but we always try to go there as it’s a comfortable feeling

Met a colleague for a pre Christmas chat and managed to stubble upon a quiz! The quiz was fun and not too serious, and all in all, a good laugh. We had some sharers and sides which came out hot, delicious, and very well presented....

Out for a few drinks and lunch with the girls. And bluebell is always first choice. Staff are always friendly and have got to know many of them very well. Cocktails are by far the best in malvern! Food very good also, even if we...

First time at at the bluebell in many years.. what a transformation! Had been invited to family over Christmas and we wanted to treat them to a Christmas meal out..a vote was held and the bluebell came out on top.. So happy we chose right!...

We had a lovely meal with family for birthdays. The experience was great from beginning to end and we felt right at home. The atmosphere was friendly and so were the staff! We have decided to make it our ‘local’ even though we live in...

Half of our party of 16 arrived almost an hour late causing problems for us as we had to leave at a certain time and I am sure causing problems for them as they were busy . However the service remained friendly and accommodating throughout...

Excellent service and quality food. Very festive! Festive menu is very good and great value Decorations are amazing. Great work Bluebell and team.. Have an amazing Christmas you all deserve it..

Party of four of us we thought we would give it a try. We found that it could be a lot better. The food is well cooked and presented but it’s hanging about in the kitchen to long. It’s supposed to be brought to the...

A lovely pub and one we have always enjoyed visiting.. Most recent occasion(Sunday 26th November) We had Sunday roasts. Staff very friendly and attentive..food was delicious..beef was cooked exactly to my liking. Christmas tree as well as the othe decorations all looking beautiful. We have...

Had a an absolute fantastic night in our absolute favourite pub .cocktails were amazing and food also superb.. team looked after us as always Cannot recommend the bluebell enough! We can't wait to try the festive menu when we are next in as it all...

Very friendly and attentive staff.. A lovely pub with nice atmosphere. Food arrived in a timely manner and was delicious. Reservations are advised however nor necessary and they always find a table.. restaurant area offers the full dining experience with table service throughout. Bar area...

Staff here are always ever so friendly.. Always chatty and helpful.. Often visit with elderly grandparents and they always let us have our favourite table when its available . Food delicious and offers good value. My nan says the fish is the nicest she has...

Autumn walk followed by lunch at the Blue Bell pub. What a pleasant surprise and find this place was. Food superb and ales on tap well kept. Those of us who ate all really enjoyed it. Staff very attentive.

Went here for lunch ordered a cocktail and it had a hair on the rim but I just drank around it as didn’t want to be a Karen. Then me and all my friends were waiting just over an hour for food when my food...

Faultless as always, staff very friendly and food and drinks were excellent. Highly recommend. Never disappointed at this place. X

Evening enjoyed by us all. Some really nice food on offer in a clean and quirky pub. The staff are very friendly and welcoming and the food was delicious also. Highly recommended by our friends so will now do the same.

Vist forLunch absolutely great food and service Fish and chips is huge well cooked flaky cod and crispy batter Lovely atmosphere When in the area again definitely worth another bisit

Recently changed hands and two lovely guys now have it, Such a beautiful pub the guys and the staff really do make it a pleasure to eat here. Food is fresh and of good quality, tonight we went for the Steak & Ale pie and Lasagne both dishes were gorgeous. Thanks for such a nice evening, can't wait to come back.

Visited at lunchtime surprised there was no light lunch options. Food expensive for what you got. Staff helpful and friendly

Good food at a fair price, nice ambience, lovely decor and in a fab location, made even better with live music on the Friday we visited😎👍

I will never visit the bluebell again with my daughter. Almost an hour until our meal was served. Wouldn’t of minded if they were busy. I was put off when the two young female waitresses were arguing on who was going to clean the faeces from the women’s toilets. They then get graphical…. How faeces is smeared all over the seat, around the floor and it stinks. How it will need a good scrub and these two waitresses could not clean in there as it stinks and makes them feel sick.Food arrives and the burgers were disgusting. Burgers were so dry. A lovely birthday treat NEVER AGAIN

Having driven past this pub on a number of occasions, we had always thought it looked lovely, old looking and sat next to a common it is a perfect location to sit outside and have a meal. Today we decided to try it, the welcome when you walk through the door is cold, I would not say rude or impolite just no warmth and any conversations seem not to be over encouraged. The menu reads well and we chose the Pork and Black pudding and the Lamb Kebab. Food was quick to arrive, there was little attention to how the food was served with the Pork and Black pudding coming on plates like my Granny had and looked like a dinner lady had served it to a school child with a lump of everything in separate little portions. The kebab was disappointing I had not noticed the extra kebab for £4.00 so ended up with a kebab on two flat breads. The kebab had four, yes four pieces of lamb, quite small, slightly overcooked and a little tough. Frankly for £14.75 it was extremely disappointing and at that price I would have expected a second kebab without an additional charge just to justify the price. Following a logical path if the second kebab being offered would cost £4.00 that would mean that what would have been a total meal cost of £18.75, £8.00 was the kebabs and the two flatbreads few slices of onion two slices of pepper a few sprinkled pomegranate seeds cost £10.75, maybe you can see why I thought this was overpriced especially due to the size of the Lamb on the skewer. The warmth and hospitality continued without anyone coming out to ask if we were enjoying our meal at any point and we left once finished, amazingly before we reached our car outside the pub, 20 feet away a waitress scuttled out and quickly cleared our dishes away. I think I am more disappointed as this pub looks so perfect, it is near where we are thinking of relocating and I was hoping it would make a great local, however with the warmth on show today if we move to the area I guess my search for a friendly pub selling good quality food will need to continue. Sorry really wish it had been a more positive visit

Not great, but a few things can be easily fixed. Our welcome wasn’t great - started listing all the menu items that weren’t available before we had even been seated. Accept the supply issues at the moment, but there’s a better way to inform those - even perhaps like a specials menu of unavailable things, if known to be unavailable at the start of the day. On the specials menu, it looked a bit cr*p as a piece of A4 paper torn in half - use scissors. None of the Sunday roasts were on that list of unavailable items, but when we came to order a few minutes later the last roast beef had just gone. The waiting staff should know not only the items that are unavailable, but also those that are about to become unavailable - especially if it’s a Sunday roast, which is why we had visited. The server we had was far too quiet, could barely hear what she was saying, and we’re not hard of hearing.

Visited the Bluebell some years ago and was very impressed but on revisiting was very disappointed. Had the Sunday Roast plus cauliflower cheese. The vegetables were delicious but the meat tasted odd and was tough and dry and the cauliflower cheese was very under cooked with the dish it was served in was half full of water where it had not been properly drained. The waitress apologised and the price of the dish was removed from the bill but we won't be returning.

Haven’t visited since before lockdown and whilst I know lots of businesses are out of pocket revised menu is very overpriced for what you get child had fish and chips with coke (came with peas which we asked not to have) my smothered chicken was not even one chicken breast it was half a breast butterflied and dry. “Dressed side salad “ had no dressing was some leaves with a bit of off mushy cucumber. friends pie was rock solid but when she said the lady said that’s how they were…portion of halumi fries which were pale and a larger £75! Can get equal for half the price elsewhere, will not be returning. Doesn’t warrant the prices charged.

Having arrived precisely on time, the first course was eventually served 52 minutes later. Diners that arrived after us were served first and waiting staff were sought out in order to place an order. The drinks order was incorrect. Oversights and mistakes were made on 3 other tables. The epic portions of food were matched only by the high levels of incompetence with large numbers of staff milling round skilfully avoiding waiting & frustrated diners. Sorry guys but you really need to organise yourselves!

The food is absolutely amazing the welcome is absolutely amazing the staff absolutely amazing and the choice of beers and lagers are varied and plentiful Dog friendly with treats for the pooches set in a stunning location with views of the hills what more could you ask for

Looking for a last minute meal on a Friday evening. Visiting the area. Called them and they fitted us in. Friendly staff, good welcome. We had a very enjoyable meal. My partner had the meat feast of a mixed grill and I had a steak. All very tasty. Would visit again if we were in Malvern again.

Staff at front of house, left us waiting for long time on entrance, when did attend not welcoming, left straight away to somewere better received. The pough and Harrow malvern

This pub is very charming. It was busy and we did have to wait. If it's good then people don't mind waiting. Our food was perfectly edible, but I think over rated and over priced. Presentation wasn't great as you can see from the photos. Two staff members super friendly one very unhappy.Shame, standards need raising, prices need lowering.

Recently visited mid afternoon with friends for late lunch. Pub very quiet. I was pleased to see one of the daily specials was mussels - one of my favourites. It arrived promptly but was amazed to the size of the mussels were very small - no longer than 1/2". Chips were fine but a bread cob as well was just packing out the presentation and £16 for this ! I had mussels as a starter last week at a Chef and Brewer for £6.99 (no chips) with mussels three or four times the size. Whoever buys for the pub needs to tell their supplier they need to buy the mussels from a more responsible source- the ones they are currently supplying are far too small to sell. They were listed on menue as being Irish,

For a number of years we have been coming to the Malvern area to visit elderly, sick relatives. Sadly, we shall not be returning for this purpose again.On each occasion we have been cheered by a visit to the very popular Bluebell Inn at Barnard's Green. Set in lovely surroundings, its hardworking and enthusiastic manager, James, and his team offer safe and efficient service, good food and drink, and sympathetic company, although at times it is very busy. The ambience both inside and in the garden is lovely, so any wait is no problem. The good sized car park is a real asset, there is plenty of access and space for wheelchair users, and plenty of choice on the menu for vegan/gluten free and other diets. It is a very "family friendly" venue, and well behaved dogs are welcome. We suggest, however, that Marston's review their pricing policy to provide better value for money and to avoid the local team getting any "flak".We gather that James is moving on for reasons more cheerful than our own and feel that his new venue, and Marston's, are fortunate to have him. Good luck, and thanks again to all at the Bluebell for making a difficult time more bearable.

The Sunday Lunch here was exceptional, plenty of everything and cooked really well. We often go out for Sunday Lunch to various places in the Forest of Dean, Herefordshire, and surrounding areas, I would put the Bluebell high on my list to revisit....definitely fell on our feet at this one.

Don't come here if you are in a rush. Can only order your drinks then have to wait for a waitress to come back over and order, because The manager likes it to be ordered that way!! What, the !?!?! Waitress was abrupt not very nice . Hostess was lovely shame about the rest of staff!Food was medioca - it was food. Won't be eating here again. Beef looked like it was out of a boil in the bag and quite tough and chicken was extremely dry.

We come to this little gem regularly with our children and for working lunches, and always receive a warm welcome from James. Great selection of drinks, proper pub grub, brilliant kids menu and loads of space. Also enormous Sunday roasts that are well worth a try!

Having visited on numerous occasions we were looking forward to our meal. When we arrived it was over 5 minutes before one of the staff came over to show us to our table. The pub was fairly quiet and there seemed a reasonable amount of staff. They are operating table service only, even just for drinks, which is fine but we then had to wait 20 minutes before someone came to take our food order. As we had an hour and a half spare we understandably thought that that would be sufficient to have a main course and a drink - unfortunately it wasn’t. Our food still had not arrived after an hour even though the person who was seated prior to us had completely finished their meal by this time. We checked on the progress of our order and was told it was just being plated up. However another 10 minutes passed and it still hadn’t arrived. We can only presume that our order was lost in the kitchen. We had to leave to collect someone so regrettably had to leave without having our meal. We explained the situation to the staff who cancelled our order but still charged us for our drinks rather than offering them as complimentary in view of the poor service.

Friendly staff and very good food. The menu selection was great and the staff very attentive. Very well priced. Good for gluten free. Would certainly eat here again.

We sat in the garden which was OK but dirty dishes/wrappers sat on tables during the duration of our visit! When ordering food, I was served by the assistant manager who was not welcoming! I was told that there was a half hour wait on food and that they had run out of roasts. I made a small comment about it being courteous to have been told this information on arrival, my family and I would have probably chosen to leave (small hungry child who wanted roast potatoes!!) He then looked at his watch and said "it's 5:30" as if signalling that I should know they didn't have roast dinners left! He also said something around having a power surge in the kitchen so they were behind on orders. Having worked in hospitality before, I understand problems happen and food runs out all I was hoping for was a heads up and then at least a "sorry" for the inconvenience.When the food arrived we were disappointed by the quality of the food compared to the price! The burgers tasted like frozen burgers, chips were really oily and the bread wasn't fresh. Like I said it was all edible, just felt like it was overpriced!

We had cod, chips and minted pea puree at "The Bluebell Inn" one night where we were made to feel very welcome by all the staff and enjoyed our meal.

Disappointing food. Went here after returning from a holiday abroad to eat and listen to a band.I ordered a rare steak which came pretty quickly considering how busy the pub was.25% of the steak was inediblle gristle and my comments to 2 waiters met with a shrug of the shoulders and "ok"! I went home hungry!

I went for a meal out with my family on the 18th July for my parents anniversary. With the current pandemic I was unsure on going out but the staff at the bluebell made us feel say and welcome. The food was amazing and we really enjoyed our visit and would definitely recommend.

7 of us booked to watch the Euro Final ( 2 tables due to restrictions etc). Understandably we confirmed in advance that we would have a good view of the TV etc as obviously being the final we wanted to be able to hear/see the match without interruptions. Anyway when we arrived we were seated half in the lounge/dining area and half in the bar. Now that is not our gripe, we totally understand the current restrictions with tables not being able to be close together etc but our complaint is about the way James Grant conducted himself. James come to our table selling sweepstake tickets and I informed him that we were going to finish our drinks and head off somewhere else before the football kicked off.James obviously took huge offence to this and how he conducted himself was nothing but an absolute embarrassment to the pub, himself, his hard working staff and the Marston brand. He asked why we had decided to leave and I explained that we wanted a good view and some sound. Where we were sitting we were limited on both of these. Although he argued that it was 'perfect'. 7 of us respectively disagreed with his opinion. Anyway he decided to argue with me, stating he's had others sitting there that had no problem with the view etc. Which is fine but our party didn't agree. (which should of been the end of the matter) James still was arguing the toss with me saying that he had turned people down for the table and now we are leaving they would lose ££. Although we all bought a drink.. Which may I add racked up a fair bill.Whilst I/we totally appreciate and understand this stand point RE turning people down for tables, our group of 7 people weren't going to sit in a uncomfortable surroundings, not being able to watch the football properly just to please James. However by then the way he spoke to to me/us he had already made our decision for us. He complained that his 'friends' couldn't get a table anywhere and because of us they will miss out. Which I think was the real reason why he was aggrieved at us not staying.He then had the audacity to go and sit right in front of the TV in a seat he had clearly reserved for himself. Surely working in customer service, you understand the needs of the customer comes first? Not only that where we were seated clearly wasn't suitable for the football fans, as an older couple, who were clearly out for Sunday evening dinner complained about the noise we were making, bare in mind we were a party of 7 people comprising of mainly couples, not loud, obnoxious football fans.As a group we were pretty taken aback by his reaction, as he was raising his voice and becoming quite irate in front of his staff/members of the public/customers. Clearly his staff members were embarrassed as one ( assistant manger possibly), apologized and advised it was absolutely fine for us to leave if we wanted to. Not to mention before we left his words were 'enjoy watching the football at home'. James made our party (especially the female members) feel uneasy, embarrassed and unwelcome. With one of the party stating he must of been drinking to act like he did. Whether he was or not I cant say for certain.His awful unprofessional attitude not only lost the pub a huge amount of business that night, as we were all planning to eat and drink for 4 hours but has lost the pub a huge amount of future business, as we will never visit there again and we will be advising others of our experience. Not a smart play on James' part as Malvern is a small place and word travels fast. Its a shame as I don't like calling out people by name but James needs pulling up on this and potential new customers need to be aware of the kind of management that is in place. I've also contact Marston's pub to make them aware of the situation I myself I work in customer service and if I was to speak to a customer like he spoke to us, I wouldn't have a job. Needless to say, don't think any of us will ever consider returning

So I booked a table here for 5pm. I was so pleased I did. We felt so welcomed by the staff (Ashley) and he literally couldn't do more for us. He was really friendly and took a genuine interest in our day. The pub has a carpark with plenty of space. It also has a little play park for kids. Ashley took our drinks order which my hubby got a bitter and I got a diet coke. My coke came in a can but I prefer it this way. Ashley asked how much ice I wanted and if I wanted a glass etc. You don't get asked that very often. His attention to detail was great. I ordered the ribs and my husband got the steak and ale pie. The ribs were perfect. Chips beautifully cooked too. My husband said it was the best pie he's had in a long time. He's a very fussy eater so I was surprised. Really good quality meat. I couldn't resist pudding so I got an ice cream sundae which had mint, chocolate and raspberry ripple ice cream. Yummy and the bowl was frozen too. (Nice touch). This place was so good that we booked another meal in 2 days later. This time was equally brilliant. There was another gentleman on with his boss. They were also lovely and we felt very welcomed. Believe it or not, we had the same food as well. That's how good it was. If you're considering this place, just do it. We're gutted we live 3 hours away so can't visit more often. Thanks to all the staff. :-)

Lovely country pub, made to feel really welcome by the staff, food was amazing beautiful roast beef dinner, great value 😀

Disgraceful behaviour from James I would not be here again at all can’t even stand up without him on you need to sit down excuse me but I pay 5.40 a pint I will do what I want

Today my family and I visited the bluebell after a funeral. The bluebell accommodated 24 meals plus. The service was phenomenal, meals were delivered within 15 minutes of being seated (meals were pre ordered). The staff were extremely friendly and provided an excellent service. I cannot recommend the bluebell enough. Thank you for making our special day perfect

We live locally and enjoy visiting The Bluebell the food as usual was lovely and the service was excellent from Jade we also enjoy the music !!! ..we will back with friends in a couple of days

Sitting outside in the sun with a choice of several real ales. What could be better.When it came to the food, not so good....3 out of 4 starters were excellent. The fourth (Garlic Bruschetta with fresh tomato salsa and balsamic glaze) sounded great too, but the chef had chosen to change out the tomato salsa for prosciutto ham. Good job we were not vegetarian.Then the mains. The Lamb Kebab unfortunately arrived cold and had to go back. Happy to write that off to Covid times and folk rushed off their feet. Really pleased to find when it came back that it hadn't just been microwaved, but a fresh one had been prepared.The real issue was the Wagyu Beefburger (sous-vide then finished under the grill and served slightly pink). Two of us had chosen this and both were the wrong side of well done. The meat was hard on the outside and dry and tasteless in the middle as though it had kept warm for an age under the grill. Dry and dark grey is the new pink.With wine the meal for 4 came to an overpriced £120. Beer was great and service was good, though

Stopped here after visiting the flea market at the showground up the road. The place was very busy but we managed to get seated in the beer garden. Unfortunately our table did not register with the computer system, so we had difficulty every time we ordered. We also had difficulty getting someone to take our orders (staff we spoke to kept saying they’d be back shortly, but then disappeared). The website said ‘countryside views’, but a beer garden and grassy area for overflow parking does not make a countryside view. Saying that, the beer garden was very pleasant. The food portions were minimal for the price paid and the drinks we felt were overpriced too, but maybe £18 for 2 ciders, a white wine and a coke is normal in this area. Can’t see us returning here or recommending.

Just visited for a quick drink and snack after work, great service, relaxed, friendly atmosphere as always. The Posh Cheesy Chips are a fabulous addition to the menu and I would recommend them to anyone! Delicious!

We ate and had a drink at the Bluebell. It was pretty standard pub food and very nice. We had the desert board, one of which came with custard in a jug... its quite hard to eat anything with this consistency on a wooden board, but tasted great all the same!Staff were very friendly, we hadn't booked a table but they managed to fit us in just fine.

Late afternoon lunch was enjoyable. Food & Drinks arrived within good time. Kept on top of cleaning/ sanitising which was good to see. Slightly inconvenient to have to pay after every new order, even though they had all our details as we had booked online. Our first time visiting here after seeing many posts on Facebook. We will be returning.