Star Inn & Restaurant in Malvern Hills

I went to The Grovewood Bar and Restaurant yesterday for dinner and had an awful experience. Firstly, service was extremely slow and had to wait over half an hour to be served, let alone how long it took to receive our two very simple drinks. Secondly, I ordered a chicken caesar salad with no anchovies and after waiting a long time it arrived with anchovies. I gently complained and asked for another to be made with no anchovies and soon arrived a second salad, this time with no anchovies but also no chicken!!!!! How hard is it to make a chicken caesar salad correctly, especially for £19.50!!! I declined the salad as my mum had finished eating her meal at this point, and it was taken off the bill. I decided to order a dessert apprehensively after this poor experience because I was still hungry after having only a side of garlic bread for dinner. I ordered a sticky toffee pudding and after 40 minutes it had still not arrived. I queried how long it would be with one of the waitresses and she said she would find out. She soon came back stating that the ticket for the order must of got lost as there was no record of a sticky toffee pudding order and she said that the chef has now gone home. I was absolutely mortified and disappointed with the service and my experience here. The staff mentioned that another chef was around and would make the sticky toffee pudding right away. Around 5 minutes later it arrived, I must say the pudding was delicious and one of the best sticky toffee puddings I have ever tasted. Hence, why I have given the food 2 stars as a compromise. I am very disappointed with the poor service and professionalism at The Grovewood Bar and Restaurant and will absolutely not be returning.

We came for Sunday Carvery with a group of 22 (!) booked ahead and they were brilliant. The carvery was served up with a smile and portions very generous - lovely veg and big Yorkshires. Brilliant value - especially on mother's day.

Nice atmosphere and welcomed by staff. Food was amazing for price.

New owner and really excited to see where it goes!.

Just had the Senior Luncheon Braised Beef and Fruit Sponge Excellent quality and great value