Based on 290 opinions finded in 1 websites

Based on 290 opinions finded in 1 websites
Nº 725 in 1203 in Northumberland
Nº 161 of 237 Other cuisines in Northumberland
Opinions
We were staying in nearby Kielder Waterside as we do and have done for the past 7 years during February half term. We came across this pub last year where we enjoyed a nice meal and so were looking forward to returning. We visited twice over the course of the week and had 2 completely different experiences. The first visit was nice and we all enjoyed good food and good service. The second time we experienced an extremely confrontational and rude landlord who needs to learn some skills in customer service. Our 19 year old son ordered a pint of Guinness. He wasn’t asked for ID despite looking much younger than 19. He had 3 pints during our time there. We had paid the bill and were getting ready to leave when the landlord went to the pool table and took the remaining half a pint off my son. He slammed it down on our table and then shouted at us that our 3 boys had all been drinking and he would lose his license. Our other sons are 18 & 12. The 18 year old doesn’t drink due to a health condition and I’m pretty sure that our 12 year old doesn’t drink either!!!!!!! The 18 year old had a small sip of the 19 year olds drink as I had called through to tell them we were leaving! Firstly, I completely understand that you are responsible for your license and that it is your livelihood, but you need to establish facts before being extremely rude to paying customers. Secondly, had you spoken to us, your paying customers, with respect and an ounce of decency and customer service we would have gladly shown you the ID for our 19 and 18 year old sons. I do not appreciate being spoken to and then not given a right of reply. My sons said that you told them you’d been watching them on your cameras, which I find a bit strange. If you were so concerned about our sons (legally) drinking and presumed without establishing facts that they were drinking underage then I would suggest in future you speak to us in a courteous and respectful manner. Such a shame that the other reviews on here about your bad attitude have been proven unfortunately correct. This is the first review I have ever written and would always usually give places the benefit of the doubt but your rudeness was not acceptable. You’d learn some lessons from the staff working at the Black Bull Hotel in Bellingham. I suggest you ask for training.
Caroline F . 2025-02-20
MORE AT TripAdvisor
the pub looked great menu looked good lady behind the bar was very welcoming, BUT the male barman (i guess the owner?)if not i would sack him ! DEFINATELY NEEDS TO RETIRE !! VERY RUDE SORRY BUT HE WAS , will look through the window next time to see if hes behind the bar and if he iS WE WONT BE GOING IN !!
Nigel G . 2024-11-25
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Holiday stay in Bellingham, very near to us in car. On the Wednesday we had the Falstone chicken burger, really good and tasty...so we went back again on Friday, delicious food, lovely staff, reasonably priced and lovely atmosphere, thank you very much 😊 xxx
Samantha M . 2024-10-02
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We were told to book ahead by the people where we were staying if you wanted a Sunday Roast so we did, nice warm welcome nice table for 2, we both had roast pork and veg which was lovely not too much of it which is good because we can't eat that much nowadays. As we said we both had roast pork, together with 2 dessert and 2 alcoholic drinks came to £48.95 which is good value as far as we were concerned. Would we go back again whilst we are staying in the area yes we would.
Paul R . 2024-09-22
MORE AT TripAdvisor
Generous portions of tasty pub food and some excellent local cask beer. The warmest of welcomes for me and Razzie the border terrier and a special shout out to Adele for looking after me so well!
Bruce D . 2024-09-04
MORE AT TripAdvisor
Simple pub grub menu with mostly deep fried starters like mushrooms and potato wedges . I had a very large portion of scampi and chips which was lovely . A few veggie options as well and the risotto which I was told was tasty . Nice pint of cider and draft equinox .
karenb21 . 2024-04-01
MORE AT TripAdvisor
Acabo de regresar de un fin de semana con una de las paradas siendo una noche que pasamos en el Black Cock Inn. El grupo compuesto por mÃ, mi pareja y mis padres todos lo pasamos de maravilla y no nos podemos quejar de nada, nos hicieron sentir bienvenidos desde el momento en que llegamos por el host y la gente y la comida que tenÃamos era increÃble, sin duda volveremos!
GCK1 . 2016-09-20
MORE AT TripAdvisor
Stayed nearby for two nights, visited the pub on Saturday night, booking recommended although only two tables in use. Limited choice of food, but what was served was delicious and plentiful. Service was good, although landlord was on his own, despite which no service issues. Very friendly and somewhere I'd recommend if visiting the Kielder area.
tonyhodson . 2016-05-24
MORE AT TripAdvisor
We were a funeral party (obvious as we were all in black) going to a funeral 5 mins away from this inn. Our small coach pulled in to the car park so that members of the party could refresh and gave a coffee or beer....
J T . 2016-05-10
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Visited this pub for Sunday lunch with my husband on a recent break at Keilder Water. The service was great, the food was excellent and the beer was lovely too.
Lara S . 2015-05-16
MORE AT TripAdvisor
Booked late so we could make a weekend of it when participating in activities at the fantastic Kielder Water. Room packed with all you could possibly forget to bring. Choice of real ale from the award winning High House Farm Brewery amongst others. Double eclipse breakfast (fried eggs and black pudding) cooked beautifully.Will visit again for beer and food, might even stay if the van is out of action again!
KRHSmith . 2015-04-15
MORE AT TripAdvisor
first warm sunny day of the year,so my wife & i decided to head up country for lunch.after touring around the county for a while we decided to head for kielder.decided to have a look at falstone on the way.noticed the pub as you enter the village was opening it's doors,so thought we would have a drink their.we were pleasantly greeted by the staff,felt very relaxed,as the locals were friendly too.we just decided to have lunch there too.what a loverly lamb dinner we had..all perfectly cooked,well presented,courteous staff.the pub is quite compact..sitting for about 16 in the restaurant.they have a loverly beer garden to the front of the pub..perfect on a warm sunny day.they do small range of real ales too.all in all a perfect little pub.
vance59 . 2015-04-06
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I would give higher rating but for 2 things 1 Nothing being done about all the students taking up seats working on their laptops especially in Jesmond and opposite civic centre cafe nero branch They really need moving on . It's the amount of them that is irritating.Ive counted at least 12 in Jesmond. It's like sitting in a classroom 2 Cleaning could be alot better and in gosforth smelly toilet. Possibly the staff have to do it and don't have time to do it throughly . That's on the company
1980 Opinions
My sister and I had Sirloin steak. The meal was really nice and well priced. Special thanks to Rhys for looking after us so well. He was engaging and really helpful, just the right amount of attentiveness to check we were happy. He is a credit to the team.