Caffe Nero - Hexham in Northumberland

Great staff, very friendly and do very nice coffees

Toasted sandwich was very tasty

My favourite place for a coffee in hexham. Usually fab service, always with a smile. But today! Very rude member of staff with a bad attitude. Dark hair with glasses. Avoid being served by her if you can!

Lovely service from Luke today - with professionalism, friendliness and warm welcome. Cosy inside in this cold day.

What an absolutely brilliant, atmospheric place! Top-notch service, delicious coffee and breakfast items! This is becoming my go to Place, it is so relaxing

Really sad to write this - I called in and normally love this place - but got a really awful attitude from the woman with dark long hair. I came in fifteen mins before closing and just wanted to get a tea and another member of staff was lovely and made it. And the dark haired women rolled her eyes and shook her head. I should have said something. I was so upset. And to add to it I'd just come from hexham hospital to visit a seriously ill relative. I chose Nero's as they have the best coffee to me and best service! I realise it was close to closing but I've also worked in retail - and whilst we understandably all want to get away - I also know we have to be open till the last minute.

Great coffee and vegan roll was delicious 😋

I never leave poor reviews but I was so annoyed at the attitude at one of the staff members when visiting recently. The male staff member misheard my order (probably my fault as I know I speak quiet) and made one drink instead of the 2 that I ordered. I politely asked him for the second drink to which he let out a huge sigh of exasperation and then was just generally huffy and rude when taking payment. I'm quite certain I seen him roll his eyes at the other staff member and they went on to smirk at each right in front of me. If I was a braver person I'd of told him to keep them and just walk out but I left feeling really annoyed. I'd been having a really rubbish day and thought I'd treat myself but left feeling worse than I did when I walked in.

Had a lovely meal here today. Gluten free Chilli. Food was hot and served quickly. Very friendly staff too. No complaints.

Flat white coffee was like dirty dish water. Over extracted and milk was boiled to death. The male server looked like he needed a good wash, not a great look for working in a food business. I also offered cash instead of card and then asked if I wanted to pay by cash ? I said if its easier I can pay by cash. Body language said it all. Worse experience in a coffee shop in a long while, last visit was great and I was served by a trainee barista. this server needs to go back to school.

Good place to have a hot drink and a chat - no pressure to rush, which is good.

Good coffee and cake. Allow dogs too. 👍👍

FRIDAY 19TH JAN 2024 @ 11:45AM FEMALE TRAINEE BARISTA IS ONE OF THE BEST BARISTA IVE HAD MAKE ME A COFFEE ON A GOOD WHILE. MADE ONE OF THE BEST FLAT WHITE WITH AN EXTRA SHOT MAKE A CHANGE FROM THE SLOP THAT IS USUALLY SERVED FROM HIGH STREET COFFEE SHOPS SAT DOWN STAIRS, IT WAS A LITTLE BUSY, BUT WAS ALSO CLEAN. THANKS AGAIN FOR A GREAT COFFEE.

This neros is my favourite 🤩. Great coffee and great customer service. The atmosphere is calming which is a must for my self .

Really nice to have a coffee shop where you can take your dogs. Nice tasting coffee, hot chocolate went down well too.

A big congratulations to the girl working there, and I mean 'the' girl. She was the only member of the staff, the other had phoned in sick. Yet, there was no queue, inspired of a good turnover of customers, the place was clean, and she kept the tables clear as people left. She should get a bonus.

Rarely gets too busy, great place to chill or to catch up on a bit of work

Nice little cafe, typically generic. Costa and Greggs within spitting distance. As lovely as it was I can't help feeling the experience would have been just as good and perhaps cheaper at the alternative options mentioned.

The worst experience in a food place in a long time. Toastie was soggy on the base, chicken pasta salad was garbage and the cherry on the top was a scone which I was wondering if whoever made it was actually still alive, it was that hard. It was probably made a week ago. Hurried along by this over-officious person taking the order (not even busy) but was sure in a hurry to get us out of the way. Nineteen pounds and 5p for absolute rubbish. Went to greggs and got a pasty to take away the hunger. Hexham has lost its way from walking around the place. We will definitely not be back to either place.

Always a nice place to relax with a coffee. Dont normally have a negative comment and i've nothing against dogs, but there were just too many on this occassion😕

We come here every Sunday to have our weekly brunch whilst out and about in Hexham. Great coffee shop, well trained and polite baristas that make fantastic, rich coffee. Really happy that there is a Cafe Nero chain in Hexham!

It was lovely here. Great staff, nice coffee and good snacks. Yes, Caffe Nero is a chain, but it was welcoming, comfortable and did a decent black coffee.

Great staff inmost occasions, but both slices of cake today were dry, as obviously old. One was free as a birthday gift from Nero, so extra disappointing. Been here several times and was always fine before.

Very pleasant staff ,coffee very good and pastries.

Hexham is nice... I wish Caffè Nero had USB charging ports but its an observation not a criticism.

Fantastic service from Callum behind the counter. The sort of personal touch that is all too often lacking from chains like this. Callum, your kind gesture was appreciated at a difficult time.

Great service, best coffee in town. Staff are all really friendly. Good toilet facilities although the bathroom could do with a refurb.

Great flat whites made by the wee scottish lad,always pop in for a coffee when we come down for the weekend from jedburgh

Lovely service very comfortable will be back

The two female staff downstairs taking the orders where great, and the drinks were also very tasty . But the place was full of dogs and its always the minority that spoil it. A certain customer, sat in a narrow area with several dogs on long leads ,was a proppa nuisance... other customers stepping over and around his animals with drinks, anywhere else this is a trip hazard, and the owner completely blasa.. the male member of staff was making a fuss of his pets, and others there whilst serving and clearing up , never cleaned or wiped his hands once.

Grumpy server. Dogs are allowed. She shouted to get dogs to shut up..and muttered something under her breath.

Lovely Black Forest Mocha by the trainee barista in on 10/11 in the afternoon. His first ones made and they were delicious

I was made to feel extremely welcome at the Hexham branch of the best high street coffee shop chain, in my humble opinion. Hannah was friendly, not only to me but to all the customers that I saw here serve whilst in the shop, she was also very efficient and professional in her job. Highly recommend this Nero, as it is leaps and bounds above the other coffee shops in the town.

Dogs on seats. That sort of hideous selfish customer I never want to meet. Poor cafe Nero.

Fantastic store, lovely atmosphere and attentive staff

Nice relaxing coffee xxx great taste and excellent service

Very attentive staff, with me in my mobility scooter.

Happy with the cheerful and knowledgable staff, the seating on the first floor looks quite cozy. Good espresso. Do not recommend the Vega chicken arrabiata sandwich though.

Went to Cafe Nero for a coffee while I was waiting for Dad as he had surgery at the time. Staff super friendly. Had a lovely chat and laugh with them after asking for Large Latte with 3 extra shots. They couldn't stop laughing ha ha. Overal lovely place in the city centre. You can sit outside, inside ground floor or on first floor. I was pleasantly surprise how cosy it was. I will definitely come back here when I come to visit Hexham.

Great staff, extremely helpful. Only downside was ghastly jazz music being played making it hard to hear conversations. But would still thoroughly recommend this place.

Great as far as chain coffee shops get. One of the better Nero cafes I've been in.

Brill coffee and excellent batistas

Coffee is way better than in Costa but higiene standards are dropping drastically and it's not far away from dirty Costa.Still preferred Nero over other coffees available. I hope they start to look after their places and improve their cleans.

Very nice tea and coffee reasonably priced and dog friendly worth a visit

Nice, friendly staff. The girl was on her own due to staff shortages but managed very well explaining to everyone and apologising for the situation.

Food and Drinks Were Nice But Slightly Overpriced I Felt. The Low Rating Is Because of The Server Who Shouted for 'Christ's Sake' When The Elderly Lady at The Till Didn't Hear Her Question Because She Was Saying Hello to Someone Passing! Very Rude.

At first glance the Caffe Nero in Hexham looked like the pokiest branch I’ve ever been in. If you go upstairs however, you will find a large, bright and very nice room, which is where I advise you go because but at ground level it’s like drinking in a narrow corridor. Overall this is a very smart, clean and attractive branch of the chain and the service was very good. The coffee was up to the usual Caffè Nero standard.

Accidentally bought a tuna melt, not realising that it had peppers in (which I am allergic to) as the writing was so small. When it was cooked I realised. A lovely lady checked for me and was willing to replace this as it was an honest mistake. The staff member next to her was extremely rude saying you paid for it we aren’t replacing it and got really awkward and horrible about it. Some of the staff have horrific customer service skills and with me working in the industry before I am disgusted by the attitude. I have a serious reaction to this and the woman was more interested in the money then customers. Totally disgusting attitude and won’t be coming back and will be telling friends and family who have food allergies or dietary needs about how unhelpful they are.

Great cosy vibes, comfy seating, friendly staff :)

Good cuppas and foods nice but it's rather expensive

Coffee as well made as this is freakishly rare in Hexham.

Perfect coffee & lovely friendly staff

Clean,good service,cheery staff and they allow dogs..happy days

Best coffee in the World at Neros. This particular place has a very nice upstairs seating area with easy chairs. Also small outside seating on the pavement. It nice that they offer you a glass of water with your coffee. Great staff.

Just amazing staff I no one off in training put still no he stuff looking forward see guys soon

Fantastic, great coffee, great cake, and vegan to boot too.

Not impressed with staff member smoking in her uniform outside the cafe.

Amazing staff really friendly and welcoming 👍

Coffee is is like any food some you like some you don't and some you can't put in your mouth. Now I happen to love NERO coffee and info like there food. Top marks

Best coffee in town ....Good selection of food and friendly staff

Pleasant staff nice coffee and well located

All COVID-19 procedures were in place and staff very helpful and friendly But what is the point of people keeping social distance if they then touch and play with each other's dogs. Collars leads and jackets may cary virus

Nice comfortable place particularly upstairs. Good coffee and a range hot & cold food.

Typical coffee place nothing special

This is our fav coffee shop in Hexham, 1st time back after lock down. Cafe was spotless, as usual, clear signs explaining their rules etc. Staff friendly as usual, chatting away to everyone who came in. I hadn't realised but it's in the money off scheme too so got half price coffees, even better.

My first coffee outside since lock down it was bliss. Love coffee Nero. Staff friendly and welcoming. Didn't realise how much I missed it

The pre - packed snacks that we had were quite tasty and rather pricey. The cafe space is rather cramped and now even more so due to covid restrictions. There is a unisex toilet on the ground floor and one has to retrieve the key from the assistant - the drawback being that customers from upstairs also have access to a key so anyone already within must remember to lock the door to avoid potential mutual embarrassment.

Love the atmosphere and cosyness of Neros in Hexham. 4 stars as I'm just not a huge fan of their coffee

We like this cafe generally as the coffee is nice and the cakes are delicious. But after calling in today we found it most annoying as we were sitting upstairs the lady started sweep the floor around us and the other customers. Then she proceeded to mop the floor around us. COMPLETELY UNACCEPTABLE!!!! I have paid for drinks and snacks so please let me eat them. If you do not want people to use the upstairs seating after a certain time then cordon it off or inform customers it's only available until certain time. I know you have to make sure that all of your customers vacate the premises by a particular time but not by making you feel unwelcome by moping around your feet.

Great coffee and freindly enough staff,Stairs are steep and tricky but can't be helprd in older buildings

Best place for coffee is always Nero!

Awesome staff, good decor, spacious seating upstairs and a quiet, calm atmosphere, despite the coffee.

Very cosy and excellent service from staff

Same as every one. Good coffee and scones.

A good cosy cafe on a cold Christmas Eve. Friendly and efficient staff. Well worth a visit.

The best coffee in town nice n strong just how I like it

Great coffee and lovely comfy area upstairs

A nice little cafe, never very busy when we pass by on weekends. I use my Perkbox voucher to redeem a free drink every week or so, without hassle or bother. Staff are always friendly and quick.

Nice place, friendly staff, dogs welcome

Good coffee in the centre of Hexham

Delicious coffee and you should try a fruit smoothie when it's hot outside. Friendly staff and you can grab a sofa and read a paper.

Cafe Nero is a favourite of my husband's and mine we really enjoy the coffee. I look up where there might be a Caffè Nero before visiting a town. They have a good choice of Panini and sandwiches some of which are Vegan . There are cakes and scones etc You can relax read the newspaper there is no rush ....typical traditional coffee shop some bucket chairs just the job for relaxing

This branch is very centrally placed. The staff member who served me was very kind as there was a mix up over the order (he assumed I would be drinking my coffee on the premises but was gracious when he realised that was not the case). I paid £2.40 for a black Americano, which was of perfect taste. I wanted to sit in the little street outside and read my newspaper as it was a nice morning and it was also interesting to see Hexham life go by.

Even though the prices are steep, it's a nice place just to relax.

Lovely drink, served quickly and with a smile.

Great as we can take our dog in🐕

We decided to take Trish's daughter to Hexham as she was staying the weekend. We had skipped breakfast so decided to eat as soon as we got there. The cafe was fairly busy and although there were only two staff serving they were very good and very quick. Victoria and I had cheese and ham toasties and Trish had a veggie panini. We had two large latte's and a large hot chocolate as well and it all came to £25,00. The food was excellent and really sizable portions, far bigger than you would expect to find at the Costa which was just across the street.. On top of that the service was excellent, although the place was busy the Barista kept things running smoothly along with the trainee who was with him. So at just over £8.00 a head it was excellent value all round. The interior could do with a bit of a make over as the paint and decor upstairs is looking a bit tired but otherwise excellent.

Very nice atmosphere and great food. Highchair was very comfy for my little boy

Milk over steamed and coffee it's self was not grand either

Staff are brilliant, service from the bearded guy was most excellent.

Breakfast almond croissant and coffee served by a young trainee barista. Quite small downstairs but cosy. Well behaved dogs allowed Only downside because the staff were busy serving, the tables weren’t cleared quickly.

Always friendly, reliable and a full bodied espresso guaranteed with seating on two floors.

Goob service good food and drink

Always first class service and perfect coffee.

Couldn't fault the service or the coffee! A great place to relax/take time out!

I visit a number of Cafe Nero's when I am travelling. I have had a number of dubious cappuccinos lately but the Hexham cafe was spot on.

friendly, accepts dogs and has good [if slightly pricey] food. staff are generally genial even when the place is heaving

Dog friendly, helpful staff and NEW comfy seats upstairs. Good job.

Small Cafe Nero serves good coffee and is dog friendly.

As you'd expect, good coffee too