Based on 888 opinions finded in 2 websites
Based on 888 opinions finded in 2 websites
Opinions
Ember Inns you must be proud This place is a gem in your Crown Consistently good food every day The chefs never let you down. It is our favorite place now For a pint and good grub. The seating, the chefs and the staff, In this area, this is the best pub!
The commoner . 2024-11-10
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While I enjoyed my evening at the pub and found the food to be decent, I was quite frustrated to receive a £100 parking fine. I used the tablet at the bar to enter my registration number, so it seems there may have been a problem with the registration process. I've tried calling the pub several times, but each time I only reach voicemail, and I haven't received a callback yet. Overall, while the experience was pleasant, the unexpected fine really overshadowed it. I hope this issue can be addressed, as it certainly detracted from my visit.
Ruth P . 2024-11-07
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Spent 5 hours here today😁, delicious food, efficient, professional staff, love updated decor. Highly recommend
Elaine Waldman . 2024-10-22
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Just a good place to go. Good beer ( real ale). Nice efficient staff. Enjoyed.
Ross Watson . 2024-10-19
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Food really nice and good staff
Paul Simmons . 2024-10-19
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Great food and service from everyone at The Black Horse.
Marc Grossman . 2024-10-17
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6 of us enjoyed excellent starters and meals.
Paul Dumont . 2024-10-03
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Very nice staff and brilliant food
Luke Smith . 2024-09-21
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Amazing today in the black horse. Teresa known as T was amazing mangers really empowering woman to strive in the work place. Matt the manger excellent as well.
Lily Nash . 2024-09-21
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Very welcoming pub/restaurant, excellent value and good food & Drinks
Pinny Borg . 2024-09-21
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Small portions overpriced but good service.
Mary Hayward . 2024-09-21
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Unfriendly manager. Barred our whole family because we enjoyed an ice lolly on the outside table, which was not purchased on the premises. Understand its thier livelihood to sell food and drinks, but Could've just explained that and asked is to stop. We spent over £100 on drinks for 6/7 people, 3 weekends in a row, it's not like we were trying to freeload him.
Sam James . 2024-09-07
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Very nice Sunday lunch, will definitely be back
Simon Miles . 2024-09-05
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Great beer and food. Reasonable prices
Brian Cross . 2024-08-29
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I had a great experience in this pub, the staff were very friendly especially Lily who helped me with my Sunday order and the food was amazing!! Will definitely be going back!
Teresa Gable . 2024-08-28
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Went for dinner with family and very very very loud. We were made to feel very uncomfortable and in the end our table and a number of others decided to leave. Steer clear!!!
Han P . 2024-08-23
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Chilled Sunday pub vibes. Food not so great but okay with a pint. Good range of drinks available. Pleasant beer garden.
Mark “The Zesty Guide” Gale . 2024-08-17
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Great service. Super attentive bar staff. Food was delicious….fish with gratin potatoes and avocado, bacon and chicken salad with halloumi. Always nice relaxed atmosphere too.
SouthLondonClare . 2024-08-17
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Much better since is has had a refurbishment
Charles Franklin . 2024-08-10
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We have used plenty of times in the past , this time the Sunday roast not up to scratch Should have been half a chicken got legs instead, roast potatoes dry & bland The Guinness was just as bad sent it back for a lager instead Staff very apologetic & helps on the plus side
Alan Rosewell . 2024-07-30
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Food was good, quiet, outdoor seating for a nice alfresco summer meal, nice woods around for walks. Not an easy place.
Natalia Barbosa . 2024-07-28
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My daughter was not very well tonight. The staff were absolutely brilliant 👏 thank you so much ❤️
charles palmer . 2024-07-27
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Had a fabulous steak meal here yesterday. Quality food cooked to perfection will be back soon as so good and great value too. Staff were helpful and friendly. Another fantastic meal from Ember inns Thank you. Wish I’d taken a photo but was too good to wait. lol
linkypinky . 2024-07-26
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Well run ember inn with cheerful helpful staff.
David Wood . 2024-07-19
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The staff were exceptional especially Ebony.
Arthur Sullivan . 2024-07-12
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Pub looks nice now that its had a refurbishment, unfortunately kitchen was closed so unable to order any food on a Saturday evening. Weren't showing the football so was very quiet, so not much atmosphere!
Ruth . 2024-07-09
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The mixed grill is spectacular ! 100% recommend.
TriggaHappi1526 . 2024-07-03
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Refurb is great. Food, drink, service, value all excellent
Nigel Wade . 2024-06-30
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Somehow the Black Horse does their food better than any if the other Ember Inns in the area. Great staff too. Recent refurb has reduced the choice of real ale which is a shame especially when the three they usually now have are too similar to each other (Pride/Doom/Landlord)
Steve Walters . 2024-06-24
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The food is mediocre at best - I had the scampi and chips and it wasn't great compared to other pubs that do this. You have to order at the bar which is fair enough as this is a pub. The staff are nice. However, we were very annoyed to get a parking ticket. I have literally never been to a pub that charges its clients to park and this is not the norm. Despite this, there is nothing in the pub itself to remind you to pay. Definitely won't be back - very ordinary pub and the parking was the last straw.
Catherine O . 2024-06-20
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First visit back after the recent refurbishment and it looks lovely, very impressed! We had dinner and drinks and our food was served hot and in a timely manner. We’ve been going to the Black Horse for years and will probably start going a little more often now that the warmer weathers coming and we can make use of the beer garden. Thanks for a great visit!
Emma201777 . 2024-06-06
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I recently visited The Black Horse and was shocked by the negligence towards safety in their outdoor garden area. My son cut his hand on a sharp, rusty object hidden in the grass, which posed a significant risk of injury. When I informed the staff, they dismissed it as a potential drainage issue and showed no concern or willingness to address the hazard. This lack of responsibility towards customer safety is unacceptable. I urge the management to take immediate action to inspect and clean the garden area to prevent further incidents. Until then, I would advise families with children to be cautious when visiting.
cagla us . 2024-06-03
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Have been a regular in this pub for a while, so once it reopened after the refurb we couldn’t wait to see everything. We wasn’t disappointed at all! The new menu is amazing and such good quality! My husband had the ultimate burger and I had the new improved lasagna. The staff are amazing and Teresa our server reminded us to use our loyalty card.
Susan T . 2024-05-31
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Staff friendly and warned us of the delay for the food order which was not too long to wait .Food enjoyable especially the spare ribs with meat fell of the bone
Mark Tarrant . 2024-05-20
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Staff very friendly and efficient, food was good, quick service.
WENDY MORTON . 2024-05-15
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Visited after refurbishment. Still great value for Alchohol but unfortunately the food quality hasn’t improved. It came very very cold unfortunately, the steak, the sauce, the mushrooms. Such a shame because the refurb is lovely! The staff also really need to smile more and greet more, and just be more attentive and friendly in nature. Customer service needs a bit of a boost, perhaps it’s the moral of the place itself. I won’t be eating there again, but a drink in the garden in the summer, for sure.
Abby . 2024-05-07
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The new refurb is amazing. I highly recommend a visit for the great food and amazing service.
Lizzy Eaglestone . 2024-05-07
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Bh just reopenend after refurbishment....very very very nice. Love it. Has a touch of class. Well done. Same team, all smiling after a two weeks break.
Alan S . 2024-05-03
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Thank- You for a wonderful lunch today ( Tony and Russell Table 55 ) Delightful staff, extremely good food. The Sea Bass was Restaurant level, we very much look forward to dining with you again. Kindest Regards, Tony Ford
Tony Ford . 2024-04-01
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Always really good food and lovely service
Carole Taylor . 2024-03-27
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Excellent. As always. Never had a bad meal or service!
Bryan Phillips . 2024-03-26
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We had fab service, and they helped us out to see what we could eat as a friend had dietary requirements. And nothing was too much problem. It was quiz night, and everyone seemed to be enjoying themselves. Thank you for a lovely time and food.
Lara Monk . 2024-03-17
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Didn't actually eat but other people's food looked lovely but went to the ladies and lots of spiders webs in cubicle
Odette Coram . 2024-03-17
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Love this pub. One of the best and my favourite hang out place with friends. 👌 Lovely sit out in summer. Cosy warm interior in summer. Lots of memories playing chess with friends and leaving parties from work. Love it. 🥰
Naveen Kishore . 2024-03-08
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Really like this place, decent choice of beverages, food & drink reasonably priced and very good deals through the Ember Inns app. Staff very polite and attentive, reasonably clean and respectable clientele. Garden area very nice in the Summer. Definitely recommend The Black Horse.
Pengite . 2024-02-25
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Can't find any faults, I regularly visit this venue
Maria Wiles . 2024-02-11
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Lovely Sunday lunch. It gets busy, so best to book
Jenny Taggart . 2024-02-10
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Black Horse, Locksbottom has been the chosen pub for myself, friends, family and work colleagues on numerous occasions. Whilst the pub is welcoming and we have no issues with the service, there has been an ongoing issue with the outside area that seems to have no resolution in sight. In Dec 22, all exterior lighting in the garden, huts and car park stopped working & remained broken for around two months. This obviously meant that people were unable to use this area, unless they wanted to try and enjoy a drink in the dark. Nov 23, the same thing happened, all lights in the garden & huts not working. The lights remain broken to date, over three months later. In addition to this, the lights have now stopped working on the front patio beside the car park and the heater has also stopped working. This has been mentioned to members of staff on several occasions but their response has been one of uninterest and indifference, shrugging their shoulders and offering “it’s been logged” as their idea of a satisfactory explanation/update. Ultimately, if there is an outdoor space & car parking facility, you are fundamentally responsible to ensure it is safe for the public to use. You should also be ensuring the pub is accessible to all that want to use it, in the way it is designed to be used. I hope this review is enough for management to investigate the ongoing issues & implement changes.
Em . 2024-02-09
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Lovely homely pub atmosphere. Good food, I really enjoyed my beef. The selection us not bad either. All in all a 5 star rating from me!
Mo' Ojelade . 2024-02-04
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Service and staff are brilliant and is always very clean. Food is good but the steaks we had were very fatty.
Mark Ash . 2024-01-26
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Great food, great staff and very welcoming. Cocktails were very good prices and plenty of choice, I had the rosè all day and my friend had the Long Island
X4220QOteresag . 2024-01-23
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Good frendly staff and good service and food provided quickly
Kay Nicholas . 2024-01-21
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Always friendly and helpful staff - great selection of food, great portions never had a bad meal there!
Ross Byman . 2024-01-18
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Nice food, nice and friendly service, value for money,especially with the 40% discount.
Alan Solanilla . 2024-01-13
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Pre Christmas drinks. Great food. Had the curry
Tracy Wells . 2024-01-09
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Great value and good quality food
Jons Disco . 2024-01-08
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The food was delicious and the server was first class , wonderful atmosphere.Highly recommend.
Sean Whittle . 2023-12-29
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Lovely pub. Good food great service
Elet Collins . 2023-12-27
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I guess I was there at the wrong time. Saturday at midday. Desultory and slow service and a few strange characters. Off my list anyways.
Peter Brigden . 2023-12-16
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Some lovely tables by a cosy fire. Serves food all day. Food comes quickly. Takes Blue Light discount card which makes a visit good value.
Jacquelyn Moore . 2023-12-16
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A great local pub. Always friendly staff and good food. The set menu is really good and great value. They have lots of offers through the week and seasonally.
Becca J . 2023-12-14
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This is our 4th visit in the past few months. Nothing to complain about at all! The food is always lovely and the staff very polite and friendly
carole Taylor . 2023-12-10
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Lovely food and a selection of ales.
Simon Smith . 2023-12-10
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All staff were polite and helpful. Food was great.
Karen Husband . 2023-12-08
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Friendly staff and a nice, cosy atmosphere. Good value lunches and dinners!
Jemma . 2023-12-08
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What a pleasure it is to come in xmas Time. It is the best decorated pub around. It is warm, welcoming and brings in the spirit of Christmas. Well done to all the team for being so friendly and professional.
I6291ZHalans . 2023-11-28
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Came for the new menu launch, food was spot on, and thank you for changing my partners steamed greens for peas! Service at bar and on the floor was 👌👌 Hiya, thank you for replying! We had the new shepherd's pie (I stuck to my usual burnt gammon), the shepherd's pie was amazing, full of flavour and generous in portion size! Also thank you to Matt for hunting down some brown sauce for us!
BasiltheDragon . 2023-11-17
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Friendly staff, quiet lunch with my daughter. Lovely food. Good sized kids meal
Keira Turner . 2023-11-15
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Good support for our disabled guest polite and cheery helpful staff
Brenda Parsons . 2023-11-14
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We had a great meal at The Black Horse. Food was great, staff were very friendly and helpful, and our lunch was great value. Looking forward to coming back in a couple of weeks.
Jackie Harvey . 2023-11-11
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I can't praise the staff enough. We came in as a group of 8 on Sunday for a birthday lunch & if I can be honest, we're a fussy bunch. People don't like [x] or won't eat [y] or what something cooked their way, etc; which makes going out for dinner a bit of a nightmare! However, both the lady behind the bar & the chef were on-point. We were listened to & everything was as requested. As a consequence, everyone to a person enjoyed their meals & desserts. Everyone also said they will definitely go back there soon separately, my wife & I included. Thanks to all the staff for a great few hours at your pub.
Chris Goodman . 2023-11-07
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Me and my husband popped in for he’s birthday and enjoyed a number of cocktails and the food was very tasty. Would definitely recommend and would definitely revisit.
Victoria E . 2023-11-04
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My steak was awful. I ordered the Rump steak and it had a huge bit of gristle through the middle of it. Surely this would've been seen before cooking as it was from one end to the other. You couldn't even cut the gristle with a steak knife! They offered myself a free dessert as an apology which obviously wasn't sufficient as I had just paid £13 for the gristle. After discussing this, they refunded the money back for the gristle.
Adam Simpson . 2023-11-01
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Definitely a 5 star experience this time !The meals of steak and salad were well cooked ,nicely presented and served quickly. The service was great,as it usually is.Thank you Black Horse management and staff
Kim L . 2023-11-01
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The service and food was fantastic.
Carole Pearce . 2023-10-14
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T was phenomenal, food was lovely I was told it was cooked by a guy called Dan would recommend to anyone. Will definitely be here for my Christmas dinner.
Tom Monnery . 2023-09-30
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I visited the Black Horse for my Birthday to have dinner with family. The food was lovely and everyone enjoyed themselves. We had Shane serve us throughout the night and he was very helpful. I will definitely be visiting again.
449victoriae . 2023-09-30
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A few friends and I stopped by for a few catch up drinks and had an amazing time. Shane behind the bar was attentive and friendly, we'll be back again soon to try more of the cocktails 😊
Nadia Chaudhary . 2023-09-30
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Good value food and drink in congenial surroundings. Mens and womens toilets in poor condition
Rob “Azpi” C . 2023-09-29
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First time coming to the Black Horse last week and I have nothing but good things to say, staff were solid and very charismatic (if I remember his name correctly, Shane was extremely attentive). Food was great and will definitely drop by again.
Brad Handyside . 2023-09-28
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Very nice food but small portions and order took too long to come
Alice Kaya . 2023-09-25
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really enjoyed it. food was lovely so was the service.
Deborah Dorey . 2023-09-17
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We enjoyed our meals of mixed grill and chicken,bacon and avocado salad. The food was nicely presented , well cooked and good value as there was a discount offer on main meals. We have always found the staff here to be friendly, helpful and efficient . A nice midweek treat!
Kim L . 2023-09-15
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Pop in for a quick Sunday lunch , the ultimate burger was really nice and my wife had the chicken salad and she liked that too . And the Camden hells was a good pint .
richard mahoney . 2023-09-04
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I visit a lot and the meal is always lovely and staff very courteous.
Charles Clowsley . 2023-09-02
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Very nice pub which ticks all the boxes, parking available, good inside and outside seating areas. Very efficient bar and food service and decent toilets (better than some). Overall a nice clientele which is expected in an affluent area. We ordered the chicken and leek pie and half pounder which was very nice. Has become a regular spot but the only gripe is that the garden doesn't get much sun!
Raj Khaira . 2023-08-20
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Really lovely place to visit food great very reasonably priced and very good. New menu is brilliant The atmosphere is great too and has a nice garden to sit outside worth a visit
Em Collins . 2023-08-16
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Best and sweetest service in the area. Also value for money. Can't wait to go again
Luka Adzich . 2023-08-11
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I just visited for a few beers with freinds, nice atmosphere, good beer choice
Brian K . 2023-08-09
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Always enjoy our trip to the Black Horse, a bit of a shame that the Prawn Cocktail Starter has been removed from the menu though.
Geoffrey Hammond . 2023-08-08
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There's not much atmosphere. The cutlery and condiments on the table make it look like a slightly upmarket greasy spoon. Lots of light bulbs are missing as usual. The bar staff were very friendly though. I would never eat here as the menu is down to a low price rather than up to a good standard and I'm very fussy about my food where I eat out
Maurice “Mo” Childs . 2023-08-02
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Great service from the Manager Katie, made our visit very fun, she was very bubbly and accommodating to me and my friends. Couldn’t recommend her enough. Will be returning for future evenings out. Thankyou x
beckyy28 . 2023-07-24
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Well cooked Sunday lunch, smart helpful staff.
linda winder . 2023-07-24
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Nice place to go for drink and food! Will deffo go back! Staff were very polite. The manager Katie was very helpful and showed great customer service!
chantelle s . 2023-07-24
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Lovely place, very friendly staff Expecially the manager Katie! She was very smiley and went above and beyond to make sure our needs were met! Will deffinatly be returning!
chantelle stone . 2023-07-24
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Had a lovely late lunch and was greeted by lovely staff. Our server T was polite and took good care of us. Will be coming back.
Danny Dowling . 2023-07-14
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I asked for my steak well done., when it arrived it was oozing blood. The waitress returned it to the kitchen, some time later it was brought out however when I cut into it it was still red with liquid blood and inedible.
Steve C . 2023-07-14
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The food had to be returned as it was inedible, despite there being less than 10 customers in the pub at the time. I had to open maybe 10 small packs of mayonnaise (difficult to open) whereas tomato ketchup was available in a large bottle WHY? Then another customer sat no more than 10 feet from me shouting and screaming on his phone. The pub was empty at the time. This was not a good experience. I await your response and will not use the pub again until I hear from you. P.s I am/was a regular customer
Stephen Chamberlain . 2023-07-08
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Great food and great atmosphere. Staff are really friendly and attentive. Decent size garden so great for little ones.
katie k . 2023-07-08
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Fantastic pub great selection of food and drinks and the staff are really friendly
Katie Kershaw . 2023-07-08
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Stopped off for a Sundsy morning breakfast and was pleasantly surprised whagt. good visit we had. A traditional large, spacious and clean cafe with out door seating perfect for sunny weather. i had the halloumi, sujuk, egg & tomato breakfast and it was delicious. So much so I’ll be back for the same for the good value and generous portions. Friendly table and counter service, clean toilets and a good pit stop if you are near Petts Wood Railway Station
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Extremely quite on a Sunday evening But great as good service under new ownership , will be back